Compaq Deskpro EN Series Maintenance And Service Manual

Category
Notebooks
Type
Maintenance And Service Manual
Compaq Deskpro EN Series
of Personal Computers
Convertible Minitower Models
Maintenance &
Service Guide
Addendum to MSG 200803-002 1
Addendum #1 to Deskpro EN
Maintenance & Service Guide
Compaq Deskpro EN Series of Personal Computers
Convertible Minitower
Part number 200803-002
Spare part number 201843-001
The complete MSG follows this addendum.
This addendum contains changes to the original document.
2000 Compaq Computer Corporation. COMPAQ and the Compaq logo
Registered in U. S. Patent and Trademark Office. Product names mentioned
herein may be trademarks and/or registered trademarks of their respective
com
p
anies. Second Edition (Se
p
tember 2000).
2 Addendum to MSG 200803-002
Spare Part Numbers
Description
Spare Part
Number
Warranty
Tier
Intel Celeron microprocessor
566 MHz/66 MHz with heatsink and retainer clip 203967-001 B
Graphics Controller
nVIDIA TNT2 PRO, 16-MB SGRAM 179997-001 B
System board without onboard graphics or audio
(011032-101)
217055-001 B
10-GB Ultra ATA hard drive, 5400 RPM, Quiet Drive 203139-001 B
Audio cover 219817-001 D
System board 217055-001 does not support front-mounted audio. Computers with
this board installed will not have a speaker mounted in the chassis but will have a
piezo speaker mounted on the system board that supports diagnostic beeps.
Addendum to MSG 200803-002 3
Specifications – Graphics Controller
nVIDIA TNT2 Pro Graphics Controller
Resolution Real-Time 3D
Shading
Refresh Rate/Display
Vertical Horizontal
640 x 480
800 x 600
1024 x 768
1152 x 864
1280 x 1024
1600 x 1200
1800 x 1440
1920 x 1080
1920 x 1200
256, 65K, 16.7M
256, 65K, 16.7M
256, 65K, 16.7M
256, 65K
256, 65K
256
65K
256
256/65K
60 – 200 Hz
60 – 200 Hz
60 – 140 Hz
60 – 120 Hz
60 – 100 Hz
60 – 90 Hz
60 – 70 Hz
60 – 80 Hz
60 – 76 Hz
31 – 102 kHz
38 – 114 kHz
48 –113 kHz
54 – 110 kHz
64 – 107 kHz
75 – 113 kHz
89 – 1 04 kHz
70 – 94 kHz
75 – 95 kHz
4 Addendum to MSG 200803-002
Service Notes
!
WARNING: Removing the heatsink from the processor destroys the integrity of the thermal interface pad
between the two parts. Whenever the heatsink is removed from the processor, the old thermal interface
must be completely removed and a new one installed in its place.
Before installing a heatsink, prepare for its installation by doing one of the following:
!
New heatsink: if the heatsink has a thermal interface attached to its bottom, peel off the
protective paper before installing the heatsink.
!
Reinstalled heatsink: Note where the thermal interface is located on the heatsink.
Carefully remove the thermal interface pad and all residue from the heatsink surface. If
any thermal interface remains on the die of the processor, scrape it off with your
fingernail. A Q-Tip dipped in alcohol can be used to clean both surfaces. Add thermal
interface pad to the bottom of the heatsink before reinstalling the original heatsink to
insure an efficient thermal interface.
CAUTION: Thermal interface heat transmission is reduced if residue remains on the heatsink or the
heatsink thermal interface surface is scratched. This could lead to the processor running at a higher
than normal temperature, fan turning at a higher than normal speed, and possible loss of data if
processor shuts down from overheating. Installing the heatsink assembly backwards will cause the
processor to overheat, since the aluminum core will only make partial contact with the processor die.
Maintenance &
Service Guide
Compaq Deskpro EN Series
of Personal Computers
Convertible Minitower Models
Notice
The information in this guide is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR
TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN;
NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM
THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.
This guide contains information protected by copyright. No part of this guide may be
photocopied or reproduced in any form without prior written consent from Compaq
Computer Corporation.
2000 Compaq Computer Corporation.
Printed in the U.S.A.
COMPAQ, the Compaq logo, and Deskpro Registered U. S. Patent and Trademark Office.
Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.
Intel and Pentium are registered trademarks of Intel Corporation.
Celeron is a trademark of Intel Corporation.
Product names mentioned herein may be trademarks and/or registered trademarks of
their respective companies.
The software described in this guide is furnished under a license agreement or
nondisclosure agreement. The software may be used or copied only in accordance with
the terms of the agreement.
Maintenance & Service Guide
Compaq Deskpro EN Series of Personal Computers
Convertible Minitower Models
Second Edition (September 2000)
First Edition (June 2000)
Part Number 200803-002
Spare Part Number 201843-001
Compaq Computer Corporation
Contents iii
C
ONTENTS
preface
About This Guide
Symbols and Conventions ........................................................................................................ vii
Technician Notes ...................................................................................................................... vii
Locating Additional Information............................................................................................. viii
chapter 1
Product Description
1.1 Model Overview ............................................................................................................. 1-2
1.2 System Design................................................................................................................. 1-2
1.3 Preinstalled Software ...................................................................................................... 1-3
1.3.1 Ordering Additional Software ............................................................................ 1-3
1.4 Computer Features .......................................................................................................... 1-4
1.4.1 Front Panel Controls and LEDs.......................................................................... 1-4
1.4.2 Rear Panel Connectors........................................................................................ 1-5
1.4.3 Drive Positions ................................................................................................... 1-6
1.5 Serial Number Location .................................................................................................. 1-7
1.6 Locating Additional Information .................................................................................... 1-8
chapter 2
Spare Parts
2.1 System Unit..................................................................................................................... 2-2
2.2 Mass Storage Devices ..................................................................................................... 2-3
2.3 Cables.............................................................................................................................. 2-4
2.4 Standard, Memory, and Expansion Boards..................................................................... 2-5
2.5 Keyboards ....................................................................................................................... 2-6
2.6 Miscellaneous Screw Kit................................................................................................. 2-7
2.7 Miscellaneous Plastics Kit .............................................................................................. 2-8
2.8 Miscellaneous Parts......................................................................................................... 2-9
2.9 Shipping Boxes ............................................................................................................. 2-10
2.10 Documentation and Software........................................................................................ 2-10
chapter 3
Removal and Replacement Preliminaries
3.1 Electrostatic Discharge Information................................................................................ 3-1
3.1.1 Generating Static ................................................................................................ 3-1
3.1.2 Preventing Electrostatic Damage to Equipment ................................................. 3-2
3.1.3 Personal Grounding Methods and Equipment.................................................... 3-2
3.1.4 Grounding Workstations..................................................................................... 3-3
3.1.5 Recommended Materials and Equipment........................................................... 3-3
iv Contents
3.2 Routine Care ................................................................................................................... 3-4
3.2.1 General Cleaning Safety Precautions ................................................................. 3-4
3.2.2 Cleaning the Computer Case .............................................................................. 3-4
3.2.3 Cleaning the Keyboard ....................................................................................... 3-5
3.2.4 Cleaning the Monitor.......................................................................................... 3-5
3.2.5 Cleaning the Mouse............................................................................................ 3-5
3.3 Service Considerations.................................................................................................... 3-6
3.3.1 Power Supply Fan............................................................................................... 3-6
3.3.2 Tools and Software Requirements...................................................................... 3-6
3.3.3 Screws................................................................................................................. 3-6
3.3.4 Cables and Connectors ....................................................................................... 3-7
3.3.5 Hard Drives ........................................................................................................ 3-7
3.3.6 Lithium Coin Cell Battery .................................................................................. 3-7
chapter 4
Removal and Replacement Procedures
4.1 Disassembly Sequence Chart .......................................................................................... 4-1
4.2 Disassembly Preparation................................................................................................. 4-2
4.3 Feet Installation............................................................................................................... 4-3
4.4 Logo Plate ....................................................................................................................... 4-3
4.5 Cable Lock ...................................................................................................................... 4-4
4.6 Access Panel ................................................................................................................... 4-5
4.7 Front Bezel...................................................................................................................... 4-6
4.8 Power Button................................................................................................................... 4-7
4.9 Subpanel and Bezel Blanks............................................................................................. 4-8
4.10 Power Switch .................................................................................................................. 4-9
4.11 Mass Storage Devices ................................................................................................... 4-10
4.11.1 Removing an Internal 3.5-Inch Hard Drive...................................................... 4-12
4.11.2 Removing an External 5.25-Inch Drive............................................................ 4-14
4.11.3 Removing an External 3.5-Inch Drive.............................................................. 4-16
4.12 Removing the Drivelocks.............................................................................................. 4-18
4.13 Expansion Boards ......................................................................................................... 4-21
4.13.1 Expansion Board Slots...................................................................................... 4-21
4.13.2 Removing a PCI Expansion Board................................................................... 4-22
4.13.3 Installing a PCI Expansion Board..................................................................... 4-23
4.14 Board Guide .................................................................................................................. 4-25
4.15 Internal Speaker ............................................................................................................4-26
4.16 System Memory ............................................................................................................ 4-27
4.16.1 DIMMs ............................................................................................................. 4-27
4.16.2 Memory Module Installation............................................................................ 4-27
4.17 Graphics Cards..............................................................................................................4-29
4.17.1 Graphics Performance Accelerator (GPA)/AGP Inline Memory
Module (AIMM) Card with a Type I Retention Mechanism..................................... 4-29
4.17.2 AGP Card with a Type I Retention Mechanism ............................................... 4-32
4.17.3 GPA/AIMM Card with a Type 2 Retention Mechanism .................................. 4-33
4.17.4 AGP Card with a Type 2 Retention Mechanism .............................................. 4-34
4.17.5 Standard AGP Expansion Card ........................................................................ 4-35
4.18 Processor ....................................................................................................................... 4-36
4.19 System Board ................................................................................................................4-37
4.20 Battery........................................................................................................................... 4-38
4.21 Chassis Fan Assembly................................................................................................... 4-39
4.22 Power Supply ................................................................................................................4-40
4.23 Converting a Desktop to a Minitower........................................................................... 4-41
4.24 Converting a Minitower to a Desktop........................................................................... 4-43
Contents v
chapter 5
Connectors & Jumpers
5.1 System Board .................................................................................................................. 5-1
5.1.1 Connectors and Jumpers..................................................................................... 5-1
5.1.2 Clearing CMOS .................................................................................................. 5-2
5.1.3 Disabling or Clearing the Power-On and Setup Passwords................................ 5-3
5.1.4 CMOS Archive and Restore (Power Switch Override) ...................................... 5-3
5.2 Hard Drive Jumper Settings............................................................................................ 5-4
5.2.1 Seagate, Quantum, and Western Digital............................................................. 5-4
5.2.2 Maxtor ................................................................................................................ 5-5
chapter 6
Specifications
6.1 Specifications.................................................................................................................. 6-1
6.1.1 System ................................................................................................................ 6-1
6.1.2 System Interrupts................................................................................................ 6-2
6.1.3 System DMA ...................................................................................................... 6-2
6.1.4 ICH Fixed I/O Registers ..................................................................................... 6-3
6.1.5 System Memory Map ......................................................................................... 6-5
6.2 Drives.............................................................................................................................. 6-6
6.2.1 1.44-MB Diskette Drive ..................................................................................... 6-6
6.2.2 Ultra ATA Hard Drives ...................................................................................... 6-7
6.2.3 CD-ROM Drives................................................................................................. 6-8
6.3 Compaq Keyboards......................................................................................................... 6-9
6.4 2-Button Mouse...............................................................................................................6-9
6.5 Supported Graphics Resolutions................................................................................... 6-10
6.5.1 Intel 3D Graphics ............................................................................................. 6-10
6.5.2 nVIDIA TNT 3D AGP ..................................................................................... 6-10
chapter 7
Service Notes
...................................................................................................................................... 7-1
Index
......................................................................................................................................................I-1
Compaq Deskpro EN Series of Personal Computers vii
preface
A
BOUT
T
HIS
G
UIDE
This
Maintenance & Service Guide
is a troubleshooting and repair guide that can be used
for reference when servicing the Compaq
Deskpro EN Series of Personal Computers
.
Only authorized technicians trained by Compaq should attempt to repair this equipment.
Compaq Computer Corporation reserves the right to make changes to the these models
without notice.
Symbols and Conventions
The following text and symbols mark special messages throughout this guide:
!
WARNING
: Text set off in this manner indicates that failure to follow directions in the warning could result
in bodily harm or loss of life.
CAUTION:
Text set off in this manner indicates that failure to follow directions could result in damage
to equipment or loss of data.
Text set off in this manner presents commentary, sidelights, clarifying information, or specific
instructions.
Technician Notes
!
WARNING:
Only authorized technicians trained by Compaq should attempt to repair this equipment. All
troubleshooting and repair procedures are detailed to allow only subassembly/module level repair.
Because of the complexity of the individual boards and subassemblies, no one should attempt to make
repairs at the component level or to make modifications to any printed wiring board. Improper repairs can
create a safety hazard. Any indications of component replacement or printed wiring board modifications
may void any warranty.
!
WARNING:
To reduce the risk of electric shock or damage to the equipment:
Do not disable the power grounding plug. The grounding plug is an important safety feature.
Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.
Disconnect the power from the computer by unplugging the power cord either from the electrical
outlet or the computer.
CAUTION:
To properly ventilate your system, you must provide at least 3 inches (7.6 cm) of clearance
at the front and back of the computer.
viii About This Guide
Locating Additional Information
The following documentation is available to support these products:
! User Documentation
! Technical Training Guides
!
Compaq Service Advisories and Bulletins
! Compaq QuickFind
!
Technical Reference Guide
!
Compaq Quick Reference Guide
!
Compaq Service Reference Guide
!
Compaq Quick Troubleshooting Guide
Compaq Deskpro EN Series of Personal Computers 1-1
chapter
1
P
RODUCT
D
ESCRIPTION
This chapter describes the model features of the Compaq Deskpro EN Series Convertible
Minitower model of Personal Computers.
1-2 Product Description
1.1 Model Overview
Compaq Deskpro EN Series of Personal Computers ships as a minitower. It contains the
unique, flexible Compaq ATX chassis, which allows you to easily reconfigure the unit as
a desktop by (1) removing the drives from the computer, (2) setting the unit on its base,
(3) rotating the drives and bezel blanks 90 degrees, then (4) reinserting the drives into the
drive bays.
The Compaq Deskpro EN Series models with the Intel 815e chipset will be
referred to in this MSG as 815e.
1.2 System Design
! Desktop models of the Compaq Deskpro EN Series of Personal Computers use an
innovative chassis to house the system board, expansion boards, power supply, and
mass storage devices.
!
Internal components are accessible when the access panel is removed.
! The front bezel is a multi-part assembly that attaches to the chassis with release
latches. Attached to the back of the front bezel is a subpanel that holds the bezel
blanks.
! The system board may be removed from the chassis after the access panel is
removed. Details of the disassembly procedure are found in Chapter 4, “Removal
and Replacement Procedures.”
! The drive bays are located in the front of the chassis; there are two 3.5-inch drive
bays for internal hard drives and three 5.25-inch drive bays for accessible mass
storage.
! The chassis design allows drive installation without the use of rails. Guide screws
installed on each side of the drive ensure its proper alignment within the drive bay.
Extra guide screws are provided in the front of the chassis.
! The minitower model of this computer may be converted to a desktop
configuration, or the desktop to a minitower. See Chapter 4, “Removal and
Replacement Procedures,” for additional information and instructions.
Detailed descriptions of the system components are presented in the sections that follow.
Compaq Deskpro EN Series of Personal Computers 1-3
1.3 Preinstalled Software
This computer ships with Windows 95, Windows 98, Windows NT 4.0, or Windows 2000
Professional installed as the operating system, and also contains the following preloaded
software:
!
ROM-based Setup utilities
!
Compaq Diagnostics for Windows
! Compaq support software and device drivers
! Online
Safety & Comfort Guide
(English only)
! Intelligent Manageability
! Power Management with Energy Saver features
! Security Management
! Remote Management Tools
! Microsoft Internet Explorer
1.3.1 Ordering Additional Software
If you plan to run any of the following operating systems on the computer, you must
install the corresponding Compaq device drivers and utilities before attempting to use the
computer:
! IBM OS/2
! NetWare
!
Microsoft Windows NT Workstation 3.51 or 4.0
! A version of Microsoft Windows 95 that is different from the one included with
the computer
To order copies of suitable device drivers and utilities:
! Order the
Support Software CD for Compaq Desktop Products.
This compact disc
contains the latest device drivers, utilities, and flashable ROM images needed to
run MS-DOS, Windows 3.1, Windows 95, Windows NT Workstation 3.51, IBM
OS/2, and NetWare on the Compaq commercial desktop product.
!
Download the software from the Compaq World Wide Web site
(www.compaq.com).
!
Purchase backup diskettes.
The
Support Software CD
can be purchased in either of two ways:
!
A single CD-ROM that gives one-time access to the latest support software
(North America only).
!
A yearly subscription that delivers up to 12 monthly CD-ROMs.
The annual subscription provides continuous access to the latest developments.
When calling Compaq to place an order, be sure to have the serial number of the
computer available. This number is necessary for all purchases.
1-4 Product Description
1.4 Computer Features
Compaq Deskpro EN Series of Personal Computers ship with a mouse and keyboard.
Some models are also equipped with a CD-ROM drive. A Compaq color monitor or other
compatible monitor does not ship with the computer.
1.4.1 Front Panel Controls and LEDs
Ref. Component/Function Ref. Component/Function
1
Power-On Light
6
CD-ROM Drive Busy Indicator*
2
Diskette Drive Activity Light
7
Headphone Volume Control
3
Diskette Eject Button
8
Stereo Headphone Jack
4
Serial Number
9
Dual-State Power Button
5
CD-ROM Eject Button*
:
Drive Activity Light**
*CD-ROM models only.
**Flashes when an ATAPI device, such as the hard drive, is active.
Compaq Deskpro EN Series of Personal Computers 1-5
1.4.2 Rear Panel Connectors
Ref. Component Ref. Component
1
Power Cord Connector
7
Serial Connectors
2
Voltage Select Switch (switches
voltage between 115V and 230V to
match geographical requirements)
8
RJ-45 Connector
3
Universal Serial Bus (USB)
Connectors (2) (connects the
computer to any USB peripheral
while the computer is operating; is
a fully functional plug and play
connector)
9
Microphone Connector
4
Keyboard Connector*
:
Headphone/Line-Out Audio Connector
5
Mouse Connector*
;
Line-In Audio Connector
6
Monitor Connector
<
Parallel Port Connector
*Keyboard and mouse ports are interchangeable
1-6 Product Description
1.4.3 Drive Positions
Reference Drive Bay Configuration
1
,
2
1, 2 Two standard 5.25-inch, half-height bays for optional drives
3
3 One standard 3.5-inch, 1.44-MB diskette drive mounted with a drive
adapter into a 5.25-inch bay
4
,
5
4, 5 Two standard 3.5-inch drive bays; Bay 4 contains the preinstalled hard
drive; Bay 5 is available for an optional hard drive
Drive bay numbers are stamped on the chassis.
To verify the type and size of the mass storage devices installed in the computer, run
Compaq Computer Setup.
Compaq Deskpro EN Series of Personal Computers 1-7
1.5 Serial Number Location
The serial number and model information label is located on the access panel of the
unit
1
. A second barcode label is located on the rear of the unit
2
.
For the purpose of AssetControl, the serial number is embedded in CMOS and in the
EEPROM on the system board and may be accessed through Diagnostics for Windows.
If the system board is replaced with a spare part from Compaq, the invalid serial
number condition will be recognized during POST. The original serial number
must then be reentered through Computer Setup. Refer to the Software Reference
Guide for more information.
CAUTION:
A system board borrowed from another computer is recognized as a valid serial
number and will create a mismatch between the serial number label and the electronic serial
number.
The computer serial number should be provided to Compaq when requesting information
or ordering spare parts.
1-8 Product Description
1.6 Locating Additional Information
The following documentation is available to support these products:
! User Documentation
! Technical Training Guides
!
Compaq Service Advisories and Bulletins
! Compaq QuickFind
!
Technical Reference Guide
!
Compaq Quick Reference Guide
!
Compaq Service Reference Guide
!
Compaq Quick Troubleshooting Guide
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Compaq Deskpro EN Series Maintenance And Service Manual

Category
Notebooks
Type
Maintenance And Service Manual

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