Connectivity issues ............................................................................................................................................ 165
Solve USB direct-connect problems ............................................................................................... 165
Solve network problems ................................................................................................................. 165
Poor physical connection .............................................................................................. 166
The computer is using the incorrect IP address for the product .................................. 166
The computer is unable to communicate with the product ......................................... 166
The product is using incorrect link and duplex settings for the network .................... 167
New software programs might be causing compatibility problems ........................... 167
The computer or workstation might be set up incorrectly .......................................... 167
The product is disabled, or other network settings are incorrect ............................... 167
Wireless network issues .................................................................................................................................... 167
Wireless connectivity checklist ....................................................................................................... 167
The product does not print, and the computer has a third-party rewall installed ...................... 168
The wireless connection does not work after moving the wireless router or product .................. 168
The wireless product loses communication when connected to a VPN ......................................... 168
The network does not appear in the wireless networks list .......................................................... 168
Product software issues (Windows) .................................................................................................................. 169
Product software issues (OS X) ......................................................................................................................... 170
The printer driver is not listed in the Print & Scan list .................................................................... 170
The product name does not appear in the product list in the Print & Scan list ............................. 170
The printer driver does not automatically set up the selected product in the Print & Scan list .... 170
A print job was not sent to the product that you wanted ............................................................... 170
When connected with a USB cable, the product does not appear in the Print & Scan list after
the driver is selected. ...................................................................................................................... 170
You are using a generic printer driver when using a USB connection ............................................ 171
10 Service and support ................................................................................................................................. 172
Customer support .............................................................................................................................................. 172
HP limited warranty statement ......................................................................................................................... 172
UK, Ireland, and Malta ..................................................................................................................... 174
Austria, Belgium, Germany, and Luxemburg .................................................................................. 174
Belgium, France, and Luxemburg ................................................................................................... 175
Italy .................................................................................................................................................. 176
Spain ................................................................................................................................................ 176
Denmark .......................................................................................................................................... 177
Norway ............................................................................................................................................ 177
Sweden ............................................................................................................................................ 177
Portugal ........................................................................................................................................... 177
Greece and Cyprus ........................................................................................................................... 178
Hungary ........................................................................................................................................... 178
Czech Republic ................................................................................................................................ 178
ENWW xiii