HP OfficeJet Pro 9020e All-in-One Printer series User guide

Category
Multifunctionals
Type
User guide
HP company notices
THE INFORMATION CONTAINED HEREIN IS SUBJECT TO CHANGE WITHOUT NOTICE.
ALL RIGHTS RESERVED. REPRODUCTION, ADAPTATION, OR TRANSLATION OF THIS MATERIAL IS PROHIBITED WITHOUT PRIOR WRITTEN PERMISSION OF
HP, EXCEPT AS ALLOWED UNDER THE COPYRIGHT LAWS. THE ONLY WARRANTIES FOR HP PRODUCTS AND SERVICES ARE SET FORTH IN THE EXPRESS
WARRANTY STATEMENTS ACCOMPANYING SUCH PRODUCTS AND SERVICES. NOTHING HEREIN SHOULD BE CONSTRUED AS CONSTITUTING AN ADDITIONAL
WARRANTY. HP SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN.
© Copyright 2021 HP Development Company, L.P.
Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Mac, OS X, macOS, and AirPrint are trademarks of Apple Inc., registered in the U.S. and other countries.
ENERGY STAR and the ENERGY STAR mark are registered trademarks owned by the U.S. Environmental Protection Agency.
Android and Chromebook are trademarks of Google LLC.
Amazon and Kindle are trademarks of Amazon.com, Inc. or its ailiates.
iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
Safety information
Always follow basic safety precautions when using this product to reduce risk of injury from re or electric shock.
- Read and understand all instructions in the documentation that comes with the printer.
- Observe all warnings and instructions marked on the product.
- Unplug this product from wall outlets before cleaning.
- Do not install or use this product near water, or when you are wet.
- Install the product securely on a stable surface.
- Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.
- If the product does not operate normally, see Solve a problem.
- There are no user-serviceable parts inside. Refer servicing to qualied service personnel.
Table of contents
1 Get started .................................................................................................................................................... 1
Printer parts ........................................................................................................................................................... 2
Control panel features ........................................................................................................................................... 5
Turn the printer o ................................................................................................................................................ 9
2 Load media and paper basics ........................................................................................................................ 10
Load paper ........................................................................................................................................................... 11
Work with trays .................................................................................................................................................... 23
Load an original on the scanner glass ................................................................................................................. 25
Load an original in the document feeder ............................................................................................................ 26
Change the default paper size detected by printer ............................................................................................. 27
Paper basics ......................................................................................................................................................... 28
Tips for selecting and using paper ...................................................................................................................... 29
3 Connect your printer .................................................................................................................................... 30
Requirements for HP+ printers ........................................................................................................................... 31
Set up the printer for wireless communication ................................................................................................... 32
Connect your printer to an Ethernet network ..................................................................................................... 36
Connect your printer using a USB cable .............................................................................................................. 37
Change network settings ..................................................................................................................................... 38
Use Wi-Fi Direct .................................................................................................................................................... 40
4 Printer management tools ........................................................................................................................... 43
Use the HP Smart app to print, scan, and manage ............................................................................................. 44
Open the HP printer software (Windows) ............................................................................................................ 45
Toolbox (Windows) .............................................................................................................................................. 46
Embedded web server ......................................................................................................................................... 47
Update the printer ............................................................................................................................................... 50
5 Web Services ............................................................................................................................................... 51
What are Web Services? ....................................................................................................................................... 52
ENWW iii
Set up Web Services ............................................................................................................................................. 52
Remove Web Services .......................................................................................................................................... 53
6 Print ........................................................................................................................................................... 54
Print using the HP Smart app .............................................................................................................................. 55
Print using a computer ........................................................................................................................................ 57
Print from mobile devices .................................................................................................................................... 63
Tips for successful printing ................................................................................................................................. 64
7 Copy and scan .............................................................................................................................................. 67
Copy and scan using the HP Smart ...................................................................................................................... 68
Copy from the printer .......................................................................................................................................... 71
Scan using HP printer software (Windows 7) ...................................................................................................... 72
Scan using Webscan ............................................................................................................................................ 78
Scan to a memory device ..................................................................................................................................... 79
Tips for copy and scan success ............................................................................................................................ 80
8 Fax ............................................................................................................................................................. 81
Send a fax ............................................................................................................................................................ 82
Receive a fax ........................................................................................................................................................ 87
Set up phone book contacts ................................................................................................................................ 92
Change fax settings ............................................................................................................................................. 95
Fax and digital phone services ............................................................................................................................ 99
Fax on Voice over Internet Protocol .................................................................................................................. 100
Use reports ........................................................................................................................................................ 101
Additional fax setup .......................................................................................................................................... 105
9 HP Digital Solutions (Windows 7) ................................................................................................................ 129
What are HP Digital Solutions? .......................................................................................................................... 130
Requirements .................................................................................................................................................... 131
Set up HP Digital Solutions ................................................................................................................................ 133
Use the HP Digital Solutions .............................................................................................................................. 137
10 Manage cartridges ................................................................................................................................... 139
Information on cartridges and the printhead ................................................................................................... 140
Some color ink is used even when printing with black cartridge only ............................................................. 141
Check the estimated ink levels .......................................................................................................................... 142
Replace the cartridges ....................................................................................................................................... 143
Order cartridges ................................................................................................................................................. 146
Store printing supplies ...................................................................................................................................... 147
iv ENWW
Anonymous usage information storage ........................................................................................................... 148
Cartridge warranty information ........................................................................................................................ 149
11 Solve a problem ....................................................................................................................................... 150
Get help from the HP Smart app ....................................................................................................................... 151
Get help from the printer control panel ............................................................................................................ 151
Get help in this guide ......................................................................................................................................... 151
Understand printer reports ............................................................................................................................... 178
Solve Web Services problems ............................................................................................................................ 180
Maintain the printer ........................................................................................................................................... 181
Restore original factory defaults and settings ................................................................................................. 185
HP support ......................................................................................................................................................... 187
12 HP EcoSolutions (HP and the Environment) ................................................................................................ 189
Manage power ................................................................................................................................................... 190
Quiet Mode ......................................................................................................................................................... 191
Optimize Printing Supplies ................................................................................................................................ 193
Appendix A Technical information ................................................................................................................. 194
Specications ..................................................................................................................................................... 195
Regulatory notices ............................................................................................................................................. 198
Environmental product stewardship program .................................................................................................. 206
Index ........................................................................................................................................................... 213
ENWW v
vi ENWW
1 Get started
This guide provides details about how to use the printer and how to resolve problems.
Printer parts
Control panel features
Turn the printer o
ENWW 1
Printer parts
Top and front view
Printing supplies area
Back view
Top and front view
1 Document feeder
2 Document feeder paper-width guides
3 Document feeder tray
4 Document feeder output extension
5 Scanner lid
6 Scanner glass
7 Output tray
8 Output tray extension
9 Input tray / Tray 1
10 Input tray / Tray 2
11 Front USB port
12 Power button
13 Front door
14 Control panel display
2 Chapter 1 Get started ENWW
Printing supplies area
1 Cartridge access door
2 Front door
3 Printhead
4 Cartridges
5 PIN code label
NOTE: Cartridges should be kept in the printer to prevent possible print quality issues or printhead damage.
Avoid removing supplies for extended periods of time. Do not turn the printer o when a cartridge is missing.
Back view
1
Fax port
ENWW Printer parts 3
2
Fax port
3 Rear USB port
NOTE: A label is covering the USB port on this printer. Use the HP Smart app and a network connection to set up your printer
and receive the HP+ oer. After setup, you can print using a USB cable connection, if desired, but the printer must also still be
connected to the Internet if you have enabled HP+.
4 Ethernet network port
5 Rear access door
6 Power connection
4 Chapter 1 Get started ENWW
Control panel features
Lift the control panel
Overview of buttons and lights
Function buttons
Dashboard icons
Change printer settings
Lift the control panel
You can move the control panel for easier use.
Push the upper part of the control panel to lift it.
NOTE: Return the control panel to its original position by pushing down the bottom until it is back in
place.
ENWW Control panel features 5
Overview of buttons and lights
7
1
2 3 4 5
6
Label Name and Description
1 Power light: Indicates whether the printer is turned on.
2 Wireless light: Indicates the status of the printer's wireless connection.
Solid blue light indicates that wireless connection has been established and you can print.
Slow blinking light with clear pause indicates that wireless is on, but not congured. To connect your printer, see Set up the
printer for wireless communication.
Slow blinking light indicates that wireless is on, but the printer is not connected to a network. Make sure your printer is
within the range of wireless signal.
Fast blinking light indicates wireless error. Refer to the message on the printer display.
If the wireless light is o, wireless is turned o.
3 Back button: Returns to the previous menu.
4 Home button: Returns to the home screen from any other screen.
5 Help button: Opens the Help menu when on the Home screen, or shows contextual help content if it is available for the current
operation when on other screens.
6 Function buttons: Tap to perform common tasks. For more information, see Function buttons.
7 Dashboard: Swipe down for additional printer management options. For more information, see Dashboard icons.
Function buttons
Function button Purpose
Shortcuts/Smart Tasks Access a list of frequently used tasks. Use the HP Smart app to create and save the list in the printer.
For more information about using the HP Smart app, go to:
iOS/Android: www.hp.com/go/hpsmart-help
Windows: www.hp.com/go/hpsmartwin-help
macOS: www.hp.com/go/hpsmartmac-help
Copy Copy document, ID card, or photo.
6 Chapter 1 Get started ENWW
Function button Purpose
Scan Scan document or photo to email, USB ash drive, network folder, SharePoint, or computer.
Photo Print photo from USB ash drive.
Fax Set up fax, send fax, or reprint received fax.
Dashboard icons
The Dashboard on the printer control panel lets you access the icons on the display, check the status of the
printer, or monitor and manage current and scheduled printer tasks.
To open the Dashboard, touch or swipe down the tab at the top of a screen on the control panel.
Icon Purpose
Setup: Displays the setup screen for changing preferences, network setup, Wi-Fi Direct, Web Services setup, fax
setup, and other maintenance settings and generating reports.
Wireless: Displays wireless status and menu options. For more information, see Set up the printer for wireless
communication.
NOTE: (Ethernet) and (Wireless) will not be displayed at the same time. Showing the Ethernet icon or
the wireless icon depends on the way your printer is connected to the network. If the network connection of the
printer has not been set up, then the printer control panel display shows (Wireless) by default.
Ethernet: Shows that an Ethernet network connection exists and also provides easy access to the the network
status screen.
Wi-Fi Direct: Displays the status, name, and password for Wi-Fi Direct, and the number of devices connected. You
can also change settings and print a guide.
Ink Status: Displays the estimated ink levels.
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink
alert, consider having a replacement cartridge available to avoid possible printing delays. You do not have to
replace the cartridges until prompted to do so.
Paper Setup: Displays the paper size and type settings for input tray. You can change paper settings here.
Fax Status: Displays status information for the Auto Answer function, fax logs, and the fax sound volume.
HP EcoSolutions: Displays a screen where you can congure some of the printer's environmental features.
ENWW Control panel features 7
Change printer settings
Use the control panel to change the printer functions and settings, print reports, or get help for the printer.
TIP: If the printer is connected to a computer, you can also change the printer settings using the printer
management tools in the software.
For more information about these tools, see Printer management tools.
To change settings for a function
The Home screen of the control panel display shows the available functions for the printer. Some features of
the functions allows you to change settings.
1. Select a desired option of a function such as Copy Document or Scan to Memory Device.
2. After selecting a function, touch (Settings), scroll through the available settings, and then touch the
setting you want to change.
3. Follow the prompts on the control panel display to change the settings.
TIP: Touch (Home) to return to the Home screen.
To change the printer settings
To change the printer settings or print reports, use the options available on the Setup menu.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Setup).
2. Touch and scroll through the screens.
3. Touch the screen items to select screens or options.
TIP:
Touch (Home) to return to the Home screen.
8 Chapter 1 Get started ENWW
Turn the printer o
Press (the Power button) to turn o the printer. Wait until the power light turns o before unplugging the
power cord or turning o a power strip.
CAUTION: If you incorrectly turn the printer o, the print carriage might not return to the correct position,
causing problems with the cartridges and print quality issues.
ENWW Turn the printer o 9
2 Load media and paper basics
Load paper
Work with trays
Load an original on the scanner glass
Load an original in the document feeder
Change the default paper size detected by printer
Paper basics
Tips for selecting and using paper
10 Chapter 2 Load media and paper basics ENWW
Load paper
To learn how to set up and use trays, see Work with trays.
To load plain paper in Tray 1
NOTE: Tray 1 supports only plain paper in A4, Letter, or Legal size.
1. Pull out Tray 1 completely from the printer.
2. Press the button on the paper-length guide and slide the guide at the same time towards the edge of the
tray as far as possible.
ENWW Load paper 11
3. Insert the paper in portrait orientation and with the side to be printed facing down.
Make sure the stack of paper is aligned with the appropriate paper size lines on the front of the tray.
Also, make sure the stack of paper does not exceed the stack height marking on the left edge of the tray.
NOTE: Do not load paper while the printer is printing.
4. Adjust the paper-width guides and the paper-length guide until they touch the edge of the stack of
paper.
To slide the paper-width guides, press the button on the left paper-width guide and slide the guide
at the same time.
To slide the paper-length guide, press the button on the paper-length guide and slide the guide at
the same time.
12 Chapter 2 Load media and paper basics ENWW
5. Check the Tray 1 area underneath the printer. If there is paper, remove the paper.
6. Reinsert Tray 1 into the printer.
7. Pull out the output tray extension as shown.
To load plain paper in Tray 2
1. Pull out Tray 2.
NOTE: If there is other paper in the input tray, remove the paper before loading a dierent paper type
or size.
ENWW Load paper 13
2. Slide the paper-width guides to the edges of Tray 2.
3. Insert the paper in portrait orientation and with the side to be printed facing down.
Make sure the stack of paper is aligned with the appropriate paper size lines on the front of the tray.
Also, make sure the stack of paper does not exceed the stack height marking on the left edge of the tray.
NOTE: Do not load paper while the printer is printing.
14 Chapter 2 Load media and paper basics ENWW
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HP OfficeJet Pro 9020e All-in-One Printer series User guide

Category
Multifunctionals
Type
User guide

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