13. FAQ:
Q: Does this camera work on windows PC or MAC?
A: No, it can only works on iPhone, iPad, Android phone, Android TV and pad, it can
not work on windows PC, MAC or Fire TV.
Q: Does it work with Alexa, NVR or any other 3rd party software/App?
A: No, it only works with APP “UBox”, can not work with NVR or other software/app.
Q: Can I add several cameras to UBOX app?
A: Yes, you can add many cameras to UBOX app, just need set up each camera as a
brand new camera, then you can see them all in the app device list. But it just allows
you to watch one camera live picture per time, no multi-view function, because this
camera is designed for phone, portable small screen.
Q: Can I use the camera if I do not have WiFi?
A: The camera has to be set up with WiFi, otherwise the camera can not be added to the
APP, if the WiFi is disconnected, it can also be triggered and save videos to SD card,
and you can playback the video when it connects to WiFi again.
Q: What is the WiFi distance and how far can the camera see?
A: The WiFi distance is about 30~100ft, depends on the blocks/interference between
the camera and WiFi router. For day time, it can see about 100~150ft, for night vision,
it can see about 30~60ft.
Q: Is the camera waterproof, can it work outside?
A: This camera is IP66 weatherproof, it is ok to work outside, tempureture -20~+60℃.
Q: Why can not I receive notification on phone app?
A: Please make sure you allowed ALL permissions when you run the app at the first
time, or go to phone app permission management page to allow all permissions,
Or you can re-install the UBOX app, if still have problem, please check the phone
setting page--> Detection sensitivity--> Select “High”. If still have problem, please
contact our support team support@hosafe.com
Q: How can I delete the videos from SD cards or Cloud storage?
A: It allows you to delete the single recording from Cloud storage, but for the sd card
recordings, you have to format the sd card or take out the sd card to delete the videos.
Q: Why the sd card does not record videos?
A: First of all, please make sure the sd card is installed successfully, you can easily go
to camera setting page--> Memory card, if everything is right, you can see the memory
size. And we recommend use famous brand sd card (Sandisk, Samsung, etc)or buy
from us, because a fake sd card can show memory size, but can not record videos, or it
may only record several videos, it can not over write when it is full.
