4
Contents
Solving Problems . . . . . . . . . . . . . . . 56
Beep Codes. . . . . . . . . . . . . . . . . . . . . . . .56
Touch Screen Problems. . . . . . . . . . . . . . 57
Network Problems . . . . . . . . . . . . . . . . . .58
Power Problems . . . . . . . . . . . . . . . . . . . .59
Memory Problems . . . . . . . . . . . . . . . . . . 61
Lockups and Software Problems. . . . . . . 61
Using Support Tools . . . . . . . . . . . . . 64
Dell Support Center . . . . . . . . . . . . . . . . .64
My Dell Downloads . . . . . . . . . . . . . . . . .65
Hardware Troubleshooter . . . . . . . . . . . .66
Dell Diagnostics . . . . . . . . . . . . . . . . . . . .66
Restoring
Your Operating System . . . . . . . . . . 68
System Restore. . . . . . . . . . . . . . . . . . . . .69
Dell DataSafe Local Backup. . . . . . . . . . .70
System Recovery Media . . . . . . . . . . . . . . 73
Dell Factory Image Restore . . . . . . . . . . . 74
Getting Help. . . . . . . . . . . . . . . . . . . . 76
Technical Support
and Customer Service . . . . . . . . . . . . . . . 77
DellConnect . . . . . . . . . . . . . . . . . . . . . . . 77
Online Services. . . . . . . . . . . . . . . . . . . . . 78
Automated Order-Status Service . . . . . .79
Product Information. . . . . . . . . . . . . . . . . 79
Returning Items for
Repair Under Warranty or for Credit. . . .80
Before You Call. . . . . . . . . . . . . . . . . . . . .82
Contacting Dell. . . . . . . . . . . . . . . . . . . . .84
Finding More Information and
Resources . . . . . . . . . . . . . . . . . . . . . . 86
Specifications . . . . . . . . . . . . . . . . . . 88
Appendix. . . . . . . . . . . . . . . . . . . . . . . 95
Information for NOM, or Official
Mexican Standard (Only for Mexico). . . .95
Index . . . . . . . . . . . . . . . . . . . . . . . . . . 96