Iwatsu DCKT970 Owner's manual

SPECIAL NOTICES

If the System is equipped with Telephony over Transmission Control

Protocol/Internet Protocol (TCP/IP) and Session Initiation Protocol (SIP) wired

and/or wireless facilities, the user may experience certain compromises in

performance, reliability and security due to transmission facilities QOS and

bandwidth problems, even when the Equipment performs to the specification.

USER(S) ACKNOWLEDGES THAT THEY ARE AWARE OF THESE RISKS

AND THAT THEY HAVE DETERMINED THESE RISKS ARE ACCEPTABLE

FOR THIER APPLICATION OF THE EQUIPMENT. USER(S) ALSO

ACKNOWLEDGE(S) THAT THEY ARE SOLELY RESPONSIBLE FOR

ENSURING THAT THEIR NETWORKS AND TRANSMISSION FACILITIES

QOS AND BANDWIDTH ARE ADEQUATE FOR THE PURPOSE INTENDED

AND THEIR NETWORKS AND TRANSMISSION FACILITIES ARE

ADEQUATELY SECURED AGAINST UNAUTHORIZED INTRUSION.

TOLL RESTRICTION

The Toll Restriction feature of the Iwatsu Enterprise-CS system is one method of

preventing fraud (i.e., the making of unauthorized toll calls) by users of the system.

The chance of fraud may be reduced but may not be eliminated. Only a complete

program which includes but may not be limited to inspection of telephone call

billing, use of call detail recorders, and other such devices, systematic monitoring of

all telephone call activity, and implementing corrective measures can minimize the

possibility of fraud. ICON Voice Networks and/or its Third Party manufacturers /

suppliers hereby disclaim any express or implied warranty that its equipment is

technically immune from or prevents unlawful and/or unauthorized utilization that

may result in unauthorized toll calls. ICON Voice Networks hereby warns

Distributor that such is possible.

DISA

The Direct Inward System Access (DISA) feature, with the ability to allow outside

parties to connect to the internal services of Iwatsu Enterprise-CS, may provide a

means for fraudulent calls to occur. Only a complete program which includes, but

may not be limited to, inspection of telephone call billing, use of call detail recorders,

and other such monitoring devices, systematic monitoring of all telephone call

activity, frequently changing DISA authorization codes, and implementing corrective

measures can minimize the possibility of fraud. ICON Voice Networks and/or its

Third Party manufacturers/suppliers hereby disclaim any express or implied warranty

that its equipment is technically immune from or prevents unlawful and/or

unauthorized utilization that may result in unauthorized calls. ICON Voice Networks

hereby warns Distributor that such is possible.

Use of Call Recorder, Station Monitor, Station Coaching and Voice Mail

Record

In certain states it is illegal to intercept, listen to, and/or record telephone calls. In

certain states and under certain circumstances it is illegal to intercept for the purposes

of listening in and/or recording telephone calls. Because such activity is not illegal in

all jurisdictions and may be permitted in training and/or monitoring of personnel, this

telephone system can be programmed to permit interception, listening to, and/or

recording with or without warning to those on the line. Before utilizing the system

for such purposes, you are advised to confirm the laws of the jurisdiction in which

you utilize such features(s). ICON Voice Networks and/or its Third Party

manufacturers/suppliers disclaim any responsibility for improper or illegal use of the

Call Record, Station Monitor, Station Coaching, and VM Record Feature and

disclaim any obligations to render legal advice concerning this feature.

Support of Enhanced 911

In order to comply with regulations for support of Enhanced 911 service that may be

in effect in the local jurisdiction that the Iwatsu Enterprise-CS system is installed, the

Iwatsu Enterprise-CS provides for Enhanced E911 support by either using optional

third party equipment, or configuring the system to use assigned telephone numbers

(ANI) for defined areas, or a station or group of stations. The Distributor is hereby

warned to check local laws as to Enhanced 911 support requirements, and that the

configurations of the Iwatsu Enterprise-CS not contravene any such statutes, and to

properly warn the End User (Purchaser) of the Iwatsu Enterprise-CS of the possible

legal implication of the use of this feature.

Electrical Safety Advisory

It is recommended that an AC surge arrestor of the form and capacity suitable for the

model of Iwatsu Enterprise-CS purchased be installed in the AC outlet to which the

system is connected.

Music-On-Hold

In accordance with U.S. Copyright Law, a license may be required from the

American Society of Composers, Authors, and Publishers or other similar

organizations, if radio or TV broadcasts are transmitted through the music-on-hold

feature of the telecommunications system. ICON Voice Networks and/or its Third

Party manufacturers/suppliers hereby disclaim any liability arising out of unlawful

and/or unauthorized utilization use of the music-on-hold feature.

TASKE and TASKE Contact are registered trademarks of TASKE

Technology, Inc.

Dell and Optiplex are registered trademarks of Dell Computer Corporation.

RealSpeak is a trademark of ScanSoft, Inc.

Novell GroupWise is a registered trademark of Novell, Inc.

Lotus Notes is a registered trademark of IBM Corporation.

Microsoft, .NET, Windows operating system, Windows NT operating

system, Windows Server operating system, Windows Vista operating

system, Windows 7 operating system, Microsoft Outlook messaging client,

Internet Explorer internet browser, and Microsoft Excel spreadsheet

software are trademarks or registered trademarks of Microsoft Corporation.

ValCom is a registered trademark of ValCom.

The Bluetooth word mark and logo are registered trademarks and are owned

by the Bluetooth SIG, Inc.

Software Version 8.x Edition February 2011

Printed in the United States of America

13 12 11 11 10 09

All rights are reserved. No part of this manual or accompanying software may be

reproduced, in any form or any means, without the permission of ICON Voice

Networks.

This manual was written for systems with version 8.x software. In some cases,

available feature operations may differ from those listed in this manual, depending

on the hardware, software and programmed functions in your Iwatsu Enterprise-CS.

For more information contact your authorized Iwatsu distributor.

ICON Voice Networks has used its best effort to ensure that the information in this

manual was accurate at the time of printing. ICON Voice Networks makes no

warranty of any kind, expressed or implied, with regard to the contents of this

manual. This information is subject to change without notice.

ICONVoice Networks shall not be held responsible for any representation made

regarding this information by any individual.

Note: .The UL model name for the Iwatsu Enterprise-CS is ADIX-ECS.

Part Number: 108624

TABLE OF CONTENTS

SECTION 1 – IWATSU ENTERPRISE-CS GENERAL

DESCRIPTION.................................................................................... 1

FCC REGISTRATION AND REQUIREMENTS.............................. 3

IWATSU ENTERPRISE-CS COMPONENTS OVERVIEW.................................7

IWATSU ENTERPRISE-CS WITH THE IX-PWSE AND IX-PWSES POWER

SUPPLY CAPACITIES

1

....................................................................................11

IWATSU ENTERPRISE-CS WITH IWATSU ENTERPRISE-CS EXPANSION

HARDWARE CAPACITY

1

.................................................................................13

IWATSU ENTERPRISE-CS WITH ADIX APS EXPANSION HARDWARE

CAPACITY

1

.......................................................................................................15

KEY TELEPHONE LAMP INDICATIONS .......................................................17

STATION PORT REQUIREMENTS..................................................................17

TIME PARAMETERS........................................................................................17

SYSTEM PROGRAMMER.................................................................................18

BROWSER PROGRAMMER.............................................................................18

IWATSU ENTERPRISE-CS STATIONS........................................ 19

IP AND DIGITAL TELEPHONES AND OMEGATREK WIRELESS

TELEPHONES..................................................................................................19

IWATSU ICON SERIES IX-5930 IP TELEPHONE ..........................................19

IWATSU ICON SERIES IX-5910 IP TELEPHONE ..........................................20

IWATSU ICON SERIES IX-5900 IP TELEPHONE ..........................................21

IWATSU ICON SERIES IP SOFTPHONE........................................................21

IWATSU ICON SERIES IX-5810 DIGITAL TELEPHONE...............................22

IWATSU ICON SERIES IX-5800 DIGITAL TELEPHONE...............................23

IWATSU ENTERPRISE 18I PLATINUM SERIES IP TELEPHONE.................23

IWATSU ENTERPRISE 12I PLATINUM SERIES IP TELEPHONE

(DISCONTINUED) ...........................................................................................24

IX-12IPKTD-E EXECUTIVE MODEL IP TELEPHONE (DISCONTINUED) .25

IX-6IPKTD-E IP TELEPHONE (DISCONTINUED)........................................26

IX-12IPKTD-E2 IP TELEPHONE (DISCONTINUED)....................................27

IWATSU ENTERPRISE 18D PLATINUM SERIES DIGITAL KEY TELEPHONE

..........................................................................................................................27

IWATSU ENTERPRISE 12D PLATINUM SERIES DIGITAL KEY TELEPHONE

..........................................................................................................................28

IX-12KTD-3 EXECUTIVE DIGITAL KEY TELEPHONE WITH DISPLAY......28

WINDOWS MESSENGER CLIENT ..................................................................28

OMEGATREK PS6 PORTABLE STATION.......................................................29

DCKT970 DIGITAL WIRELESS KEY TELEPHONE .......................................29

OMEGATREK IX-BS5 BASE STATION............................................................29

ATTENDANT CONSOLE....................................................................................30

ATTENDANT POSITION....................................................................................31

IWATSU ICON SERIES IX-59DS......................................................................31

TABLE OF CONTENTS - ii

IWATSU ENTERPRISE PLATINUM SERIES DSS...........................................31

IX-DSS-3 ...........................................................................................................32

DIGITAL DOORPHONES ...................................................................................32

SINGLE LINE TELEPHONES.............................................................................32

OPTIONAL STATION EQUIPMENT............................................. 33

BLUTOOTH INTERFACE...................................................................................33

IX-58BTINF ......................................................................................................33

IX-59BTINF ......................................................................................................33

IX-59AC POWER ADAPTER..............................................................................34

IX-58EXTENDER LOOP LIMIT EXTENDER ...................................................34

IX-ELK8................................................................................................................34

IX-ELK9................................................................................................................34

IX-KTLCD-3 DISPLAY UNIT (IX-12KTD / S-3 ONLY)...................................34

NR-A-AUDIO AND NR-A-IPAUDIO ADAPTER ..............................................34

IX-12ELK-3 EXPANSION LINE KEY UNIT......................................................35

IX-LRAU (IX-12KTD / S-3 ONLY).....................................................................35

IX-BPCU (IX-12KTD / S-3 ONLY) .....................................................................35

IX-BPAD...............................................................................................................35

IX-SNHD...............................................................................................................35

IX-SHHD...............................................................................................................35

IX-SSHD (STANDARD HANDSET)...................................................................36

IX-AUTD ..............................................................................................................36

IX-PHSAD ............................................................................................................36

IX-STPD................................................................................................................36

IX-VTPD...............................................................................................................36

IX-ADPD...............................................................................................................36

IX-SREP................................................................................................................36

IX-SRPWS ............................................................................................................36

IX-HSHG...............................................................................................................37

POWER SUPPLY DESCRIPTION................................................ 37

IX-PWSE...............................................................................................................37

IX-PWSES.............................................................................................................37

IX-EXPWS............................................................................................................37

IX-DCDCM...........................................................................................................37

IX-RNGUM...........................................................................................................38

IX-BACBB............................................................................................................38

BATTERY BACK-UP..........................................................................................38

COMMON CONTROL CARDS..................................................... 39

IX-CCU CENTRAL CONTROL UNIT................................................................39

IX-CCSU CENTRAL CONTROL SUB UNIT.....................................................39

IX-MBU MEDIA BRIDGE UNIT ........................................................................39

IX-EXPIFCM ECS EXPANSION CARD.............................................................40

IX-EXPIFE1 ECS EXPANSION CARD ..............................................................40

IX-EXPIFE2 ECS EXPANSION CARD ..............................................................40

IX-HWYA TDM HIGHWAY EXPANSION CARD............................................41

TABLE OF CONTENTS - iii

IX-HWYL TDM HIGHWAY EXPANSION CARD............................................41

STATION INTERFACE CARDS ................................................... 42

EIGHT-PORT IP STATION CARD.....................................................................42

(IX-8IPSUB / IX-8EIPSUB)..............................................................................42

EIGHT-PORT DIGITAL STATION CARD.........................................................42

(IX-8PSUB-2)....................................................................................................42

(IX-8PSUB-1)....................................................................................................43

SIXTEEN-PORT DIGITAL STATION CARD....................................................43

(IX-16PSUB-2)..................................................................................................43

(IX-16PSUB).....................................................................................................44

OMEGATREK WIRELESS SYSTEM INTERFACE CARD...............................44

(IX-4CSUB-3)....................................................................................................44

ANALOG STATION CARD WITH CALLER ID................................................45

(IX-8SUBS-4 / IX-8ESUBS-4))..........................................................................45

EIGHT-PORT DIGITAL STATION/ FOUR-PORT CALLER ID TRUNK CARD45

(IX-408).............................................................................................................45

FOUR-PORT DIGITAL STATION/ FOUR-PORT ANALOG STATION CARD46

(IX-044).............................................................................................................46

OMEGA-VOICE VMI VOICE MAIL SYSTEM CARD......................................46

(IX-4EVMC)......................................................................................................46

(IX-4SEVMC)....................................................................................................47

VOICEMAIL ADAPTOR CARD.........................................................................47

(IX-VMAC)........................................................................................................47

TRUNK INTERFACE CARDS....................................................... 48

UNIVERSAL TRUNK CARD..............................................................................48

(IX-8UNTK).......................................................................................................48

GROUND START / LOOP START TRUNK INTERFACE CARD ....................48

(IX-8LGTK-2)....................................................................................................48

EIGHT-PORT DIGITAL STATION/ FOUR-PORT CALLER ID TRUNK CARD49

(IX-408).............................................................................................................49

FOUR-PORT DIGITAL STATION/ FOUR-PORT ANALOG STATION CARD49

(IX-044).............................................................................................................49

FOUR-PORT ANALOG CALLER ID TRUNK EXPANSION MODULE..........49

(IX-400-2)..........................................................................................................49

(IX-400).............................................................................................................49

IP NETWORKING CARD....................................................................................50

(IX-8IPNET / IX-8EIPNET)..............................................................................50

E & M TIE LINE NETWORKING INTERFACE CARD....................................50

(IX-4EMTK)......................................................................................................50

T1 TRUNK INTERFACE CARD.........................................................................50

(IX-DTI-T).........................................................................................................50

(IX-T1RCV).......................................................................................................51

(IX-8ERCV).......................................................................................................51

ISDN BRI INTERFACE CARD ...........................................................................51

(IX-4ICOTB) .....................................................................................................51

ISDN BRI INTERFACE EXPANSION CARD....................................................51

TABLE OF CONTENTS - iv

(IX-4EICOTB)...................................................................................................51

ISDN PRI INTERFACE CARD............................................................................51

(IX-DTI-P).........................................................................................................51

T1 CAMPUS NETWORKING INTERFACE CARD...........................................52

(IX-DTI-N WITH IX-VCOMP)..........................................................................52

SHARED RESOURCE CARDS.................................................... 52

APPLICATION SERVER.....................................................................................52

(IX-APPSRV).....................................................................................................52

CONFERENCE BRIDGE.....................................................................................53

(IX-CNFBOX-1)................................................................................................53

MESSAGE CARD ................................................................................................53

(IX-MSGU)........................................................................................................53

MESSAGE CARD CHANNEL EXPANSION MODULE ...................................53

(IX-EMCH)........................................................................................................53

CUSTOM MESSAGE CARD...............................................................................53

(IX-CMSG-1).....................................................................................................53

DIGITAL STATION PORT MODEM..................................................................54

(IX-PSUBMDM-E)............................................................................................54

SERIAL INTERFACE CARD..............................................................................54

(IX-SCIF) ..............................................................................................................54

ADVANCED SERIAL INTERFACE CARD.......................................................54

(IX-HCIF)..........................................................................................................54

MISCELLANEOUS INTERFACE CARD...........................................................55

(IX-MISC)..........................................................................................................55

MISCELLANEOUS/SERIAL INTERFACE CARD............................................56

(IX-EDVIF) .......................................................................................................56

FOUR CONFERENCE CIRCUIT CARD.............................................................56

(IX-4ETRAN).....................................................................................................56

VOICE MAIL BACKUP CARD...........................................................................57

(IX-VMBAK)......................................................................................................57

SECTION 2 – IWATSU ENTERPRISE-CS FEATURES.................. 59

IWATSU ENTERPRISE-CS FEATURES...................................... 61

911 SUPPORT.......................................................................................................61

ALL RING HUNT GROUP NAME DISPLAY ON INTERCOM CALL ............61

AUTO-DISCOVERY MODE ...............................................................................61

AUTOMATIC ANSWER .....................................................................................61

AUTOMATIC NIGHT ANSWER........................................................................62

ANI ALPHANUMERIC ID ..................................................................................62

AUTOMATIC NUMBER IDENTIFICATION (ANI) TRUNKS .........................62

AUTOMATIC OUTSIDE LINE RELEASE.........................................................62

BACKGROUND MUSIC......................................................................................62

BLUETOOTH.......................................................................................................63

CALL FORWARDING.........................................................................................63

CALL HAND-OFF WITH MOBILITY KEY.......................................................64

CALL LOG ...........................................................................................................64

TABLE OF CONTENTS - v

CALL RECORDING ............................................................................................64

CALLER ID ALPHANUMERIC ID.....................................................................65

CALLER ID / ANI NUMBER STORAGE...........................................................65

CALLER ID ON HOLD / PARK – ENABLE / DISABLE...................................65

CALLER ID PASS THROUGH ON TOL TRANSFER TO EXTERNAL

NUMBER..........................................................................................................66

CALLER ID TRUNKS .........................................................................................66

CCSU SERIAL NUMBER / ECS SOFTWARE VERSION DISPLAY................66

DELAYED RINGING...........................................................................................67

DIRECTORY........................................................................................................67

DYNAMIC HOST CONFIGURATION PROTOCOL (DHCP) CONTROLLER 67

DNIS ALPHANUMERIC ID................................................................................67

DIALED NUMBER IDENTIFICATION SERVICE (DNIS) TRUNKS...............67

DID ALPHANUMERIC ID ..................................................................................67

DID NUMBER EXTERNAL CALL FORWARD................................................68

DIRECT INWARD DIAL (DID) TRUNKS..........................................................68

DIRECT INWARD LINE .....................................................................................68

DIRECT INWARD LINE - HUNT GROUP.........................................................68

DISA......................................................................................................................68

E-RESPONSE HELP CALL.................................................................................69

EXTERNAL PAGING..........................................................................................69

FLEXIBLE NUMBERING...................................................................................69

FLEXIBLE RINGING ..........................................................................................69

INTERCOM (ICM)...............................................................................................69

INTERCOM GROUP CALL.................................................................................69

INTERNAL PAGING...........................................................................................69

ISDN LINES .........................................................................................................70

ISDN PRI FEATURES..........................................................................................70

CALL-BY-CALL SERVICE SELECTION..........................................................70

ISDN CALLING NUMBER IDENTIFICATION SERVICE (I-CNIS).................70

FRACTIONAL DS1...........................................................................................71

LOUD BELL INTERFACE..................................................................................71

HUNT GROUPS (TERMINAL, ALL RING AND DISTRIBUTED)...................71

MALICIOUS CALL IDENTIFICATION (MCID) KEY......................................71

MUSIC ON HOLD................................................................................................71

NETWORKING – IP CAMPUS NETWORKING................................................72

NETWORKING – IP NETWORKING.................................................................72

NETWORKING - T1 CAMPUS NETWORKING ...............................................73

NETWORKING – T1 AND E&M TIE LINES.....................................................73

OMEGA-VOICE VMI MENU INTEGRATION..................................................74

OPTIMIZED ROUTING.......................................................................................74

PERSONAL RING TONES..................................................................................74

POWER FAILURE BACKUP MEMORY............................................................74

POWER FAILURE BACKUP SYSTEM..............................................................74

QUICK FORWARDING USING THE HOLD/QUICK FORWARD KEY..........75

REMOTE PROGRAMMING/DIAGNOSTICS....................................................75

SMDR....................................................................................................................75

SELF-LABELING KEYS.....................................................................................76

SIMPLE NETWORK MANAGEMENT PROTOCOL (SNMP) ..........................76

TABLE OF CONTENTS - vi

SPEECH DIALING...............................................................................................76

SIP TRUNK SUPPORT ........................................................................................76

STATION COACHING........................................................................................79

SYSTEM ALARM................................................................................................79

SYSTEM ANNOUNCEMENTS...........................................................................79

SYSTEM CLOCK.................................................................................................79

SYSTEM SPEED DIAL........................................................................................79

TEXT MESSAGING.............................................................................................80

TEXT WEB...........................................................................................................80

TICKER FIELD DISPLAY...................................................................................81

TOLL RESTRICTION..........................................................................................81

TONE PULSE DIALING......................................................................................81

TRANSFER OFF-PREMISE ................................................................................81

TRANSFER TO GUEST MAILBOX...................................................................81

TRUNK INTERFACES ........................................................................................82

UNIFORM CALL DISTRIBUTION (UCD).........................................................82

USER OPTIONS (STATION PROGRAMMING)................................................83

VOICE MAIL/AUTOMATED ATTENDANT INTEGRATION.........................83

SECTION 3 – IP TELEPHONE USER GUIDE ................................ 85

IP TELEPHONES.......................................................................... 87

IWATSU ICON SERIES IP SOFTPHONE ..........................................................87

IWATSU ICON SERIES IX-5930 IP TELEPHONE............................................89

IWATSU ICON SERIES IX-5910 IP TELEPHONE............................................90

IWATSU ICON SERIES IX-5900 IP TELEPHONE............................................91

IWATSU ICON SERIES IP KEY TELEPHONE FEATURES ............................92

SELF-LABELING DISPLAY...............................................................................94

BLUETOOTH OPERATING CONDITIONS.....................................................97

BLUETOOTH ENVIRONMENTAL CONDITIONS...........................................97

IWATSU ICON SERIES IP TELEPHONE DISPLAY MENU FEATURE

OPERATION ..................................................................................................102

IWATSU ENTERPRISE 18I PLATINUM SERIES IP TELEPHONE...............111

IWATSU ENTERPRISE 12I PLATINUM SERIES IP TELEPHONE

(DISCONTINUED).........................................................................................112

PLATINUM SERIES IP TELEPHONE FEATURES.........................................114

PLATINUM SERIES MENU KEYS ..................................................................117

PLATINUM SERIES FEATURE OPERATION................................................118

IX-12IPKTD-E IP TELEPHONE........................................................................119

IX-6IPKTD-E IP TELEPHONE (DISCONTINUED).........................................120

IX-12IPKTD-E2 IP TELEPHONES (DISCONTINUED)...................................121

POWER OVER ETHERNET (POE)...................................................................122

IX-12IPKTD-E/E2 IP TELEPHONE FEATURES.............................................123

DISPLAY MENU................................................................................................125

ABSENCE MESSAGE .......................................................................................126

SET RETURN TIME..........................................................................................126

SET RETURN DATE .........................................................................................127

SET MEETING TIME........................................................................................127

TABLE OF CONTENTS - vii

SET PHONE NUMBER......................................................................................127

CLEAR MESSAGE ............................................................................................127

CALL FORWARDING.......................................................................................128

SET DESTINATION........................................................................................129

SET ACTIVE/INACT.......................................................................................130

MODE CHANGE............................................................................................130

FORWARD CANCEL......................................................................................131

FOLLOW ME..................................................................................................131

CALL HAND-OFF WITH MOBILITY KEY.....................................................132

CALL PICKUP ...................................................................................................133

DIRECT EXTENSION.....................................................................................133

INTERNAL GROUP........................................................................................133

EXTERNAL GROUP.......................................................................................134

CANCEL CALLBACK.......................................................................................134

LAST NUMBER REDIAL..................................................................................134

PERSONALIZED RINGING..............................................................................135

REMOTE PARK PICKUP..................................................................................135

SAVE NUMBER REDIAL.................................................................................135

SPEED DIAL ......................................................................................................136

OUTGOING: DIRECT OUT...........................................................................136

OUTGOING: SCROLLING.............................................................................136

OUTGOING: SEARCH BY NAME..................................................................137

STATION LOCK................................................................................................139

LOCK..............................................................................................................139

UNLOCK.........................................................................................................139

TEXT MESSAGE ...............................................................................................140

MESSAGE SEND/REPLY ...............................................................................140

MESSAGE SCROLLING.................................................................................140

MESSAGE CLEAR..........................................................................................141

MESSAGE REGISTRATION...........................................................................141

TIME REMINDER..............................................................................................142

REMINDER SET.............................................................................................142

REMINDER CLEAR........................................................................................142

UNA....................................................................................................................142

VOICEMAIL ACCESS.......................................................................................143

LIST MENU........................................................................................................143

SECTION 4 – DIGITAL TELEPHONE USER GUIDE .................... 145

DIGITAL TELEPHONES............................................................. 147

IX-5810 DIGITAL TELEPHONES ....................................................................147

IX-5800 DIGITAL TELEPHONES ....................................................................148

IWATSU ENTERPRISE 18D PLATINUM SERIES DIGITAL KEY

TELEPHONES................................................................................................149

IWATSU ENTERPRISE 12D PLATINUM SERIES DIGITAL KEY

TELEPHONES................................................................................................150

IX-12KTS-3 EXECUTIVE DIGITAL KEY TELEPHONES .............................151

IX-12KTD-3 EXECUTIVE DIGITAL KEY TELEPHONES.............................152

TABLE OF CONTENTS - viii

DCKT970 DIGITAL WIRELESS KEY TELEPHONE......................................153

OMEGATREK PS6 PORTABLE STATION (IX-PS6)......................................154

IWATSU ICON SERIES IX-5810 DIGITAL KEY TELEPHONE FEATURES155

IWATSU ICON SERIES IX-5810 SELF-LABELING DISPLAY .....................157

BLUETOOTH OPERATING CONDITIONS...................................................160

BLUETOOTH ENVIRONMENTAL CONDITIONS.........................................160

IX-5810 DISPLAY MENU FEATURE OPERATION.......................................165

PLATINUM SERIES DIGITAL KEY TELEPHONE FEATURES ...................174

PLATINUM SERIES MENU KEYS ..................................................................177

PLATINUM SERIES FEATURE OPERATION................................................178

BASIC FEATURES..................................................................... 186

MAKING A 911 CALL.......................................................................................186

MAKING AN OUTGOING CALL.....................................................................186

RECEIVING AN INCOMING CALL ................................................................187

MAKING AN INTERCOM CALL.....................................................................187

RECEIVING AN INTERCOM CALL................................................................187

MAKING AN INTERCOM GROUP CALL.......................................................187

MAKING AN E-RESPONSE HELP CALL .......................................................188

TRANSFERRING A CALL TO ANOTHER EXTENSION...............................188

TRANSFERRING A CALL TO CALL PARK...................................................188

PUTTING A CALL ON HOLD..........................................................................189

PICKING UP A CALL ON HOLD.....................................................................189

PUTTING A CALL ON CALL PARK...............................................................189

HANDLING A SECOND CALL........................................................................190

ADVANCED FEATURES............................................................ 191

ABSENCE MESSAGE DISPLAY......................................................................191

ACCOUNT CODE..............................................................................................192

ALL ATTENDANTS CALL...............................................................................192

ALPHANUMERIC DISPLAY............................................................................193

ALPHANUMERIC SPEED DIAL BY NAME...................................................194

ALTERNATE TONE/PULSE DIALING ...........................................................194

AUTODIAL UNIT..............................................................................................194

AUTOMATIC OUTSIDE LINE ANSWER / HOLD..........................................195

AUTOMATIC REPEAT DIALING....................................................................195

BACKGROUND MUSIC....................................................................................196

BARGE-IN..........................................................................................................196

BLUETOOTH.....................................................................................................197

BLUETOOTH OPERATING CONDITIONS...................................................197

BLUETOOTH ENVIRONMENTAL CONDITIONS.........................................198

BUILT-IN SPEAKERPHONE............................................................................199

BUSY BYPASS/AUTODIAL UNIT...................................................................200

BUSY BYPASS TONE CALLING.....................................................................200

BUSY BYPASS VOICE CALLING...................................................................200

BUSY INTERCOM CALLBACK ......................................................................201

BUSY NUMBER CALLBACK..........................................................................202

BUSY OUTSIDE LINE QUEUING ...................................................................203

TABLE OF CONTENTS - ix

BUSY OVERRIDING.........................................................................................204

CALL COVERAGE............................................................................................205

CALL DIVERT...................................................................................................206

CALL FORWARDING - FLEXIBLE CALL FORWARDING..........................206

SET FORWARD DESTINATION ....................................................................206

FORWARD CANCEL......................................................................................207

SET ACTIVE/INACTIVE.................................................................................207

FOLLOW ME..................................................................................................207

TO SET FORWARD VIA DIRECT INWARD SYSTEM ACCESS (DISA).......208

TO CANCEL VIA DIRECT INWARD SYSTEM ACCESS (DISA) ...................208

CALL HAND-OFF WITH MOBILITY KEY.....................................................209

CALL MONITORING........................................................................................210

CALL PARK/SWAP...........................................................................................210

CALL PICK-UP..................................................................................................211

DIRECT CALL PICK-UP................................................................................211

INTERNAL GROUP CALL PICK-UP.............................................................211

EXTERNAL GROUP CALL PICK-UP............................................................211

CALL RECORDING ..........................................................................................212

CALLER ID, ANI INFORMATION STORAGE ...............................................213

CALLER ID DISPLAY CHANGE.....................................................................214

CAMP-ON...........................................................................................................214

CLEAR CALL.....................................................................................................215

CONFERENCE...................................................................................................215

CONSULTATION HOLD ..................................................................................216

DELAYED RINGING.........................................................................................216

DID NUMBER EXTERNAL CALL FORWARD..............................................216

DIRECT OUTSIDE LINE APPEARANCE........................................................217

DIRECT STATION SELECTION/BUSY LAMP FIELD ..................................217

DISTINCTIVE RINGING - OUTSIDE LINE CALLS.......................................217

DISTINCTIVE RINGING - ICM/OUTSIDE LINE............................................217

DO NOT DISTURB (DND)................................................................................217

EXCLUSIVE HOLD...........................................................................................218

EXECUTIVE OVERRIDE..................................................................................218

EXTENSION NUMBER DISPLAY...................................................................218

FEATURE KEY DISPLAY ................................................................................219

FLASH................................................................................................................219

FLOATING OUTSIDE LINE GROUP ACCESS...............................................220

FORCED/VERIFIED ACCOUNT CODE ..........................................................220

FULL/HALF-DUPLEX SPEAKERPHONE MODE SWITCHING ...................221

GROUP MONITORING.....................................................................................221

GROUP PARK....................................................................................................221

HANDS-FREE ANSWERBACK ON INTERCOM ...........................................222

HEADSET CONTROL KEY..............................................................................222

HEADSET KEY..................................................................................................223

HEADSET CONNECTION................................................................................224

HOT LINE...........................................................................................................224

HOWLER TONE ................................................................................................225

LAST NUMBER REDIAL..................................................................................225

MASTER HUNT GROUPS ................................................................................225

TABLE OF CONTENTS - x

MEMO DIAL......................................................................................................226

MESSAGE WAITING........................................................................................226

MICROPHONE CUT-OFF .................................................................................228

OFF-HOOK OUTGOING CALL........................................................................228

OFF-HOOK OUTSIDE LINE ANSWERING ....................................................228

OFF-HOOK OUTSIDE LINE QUEUING..........................................................229

ON-HOOK DIALING.........................................................................................229

OUTSIDE LINE CALL RESTRICTION............................................................229

OUTSIDE LINE PICK-UP RESTRICTION.......................................................229

PAGING..............................................................................................................230

ALL CALL.......................................................................................................230

GROUP CALL (INTERNAL)...........................................................................230

ZONE (EXTERNAL)........................................................................................231

MEET-ME PAGE ANSWER............................................................................231

PERSONAL RING TONES................................................................................231

PRESET DIAL/BACKSPACE DIALING ..........................................................232

PRIME LINE ACCESS.......................................................................................232

PRIVACY/PRIVACY RELEASE.......................................................................232

PRIVATE LINE..................................................................................................233

PROTECTED STATION....................................................................................233

QUICK FORWARDING USING THE HOLD/QUICK FORWARD KEY........233

QUICK MODE OPERATION ............................................................................234

REMOTE CALL FORWARDING......................................................................235

REMOTE RELAY CONTROL...........................................................................236

RING MUTING ..................................................................................................236

SAVE NUMBER REDIAL.................................................................................237

SELF-LABELING KEYS...................................................................................238

SHIFT CALL.......................................................................................................239

SPEED DIAL ......................................................................................................239

SYSTEM SPEED DIAL....................................................................................239

PERSONAL SPEED DIAL..............................................................................239

PERSONAL SPEED DIAL REGISTRATION..................................................239

TO SPEED DIAL A NUMBER........................................................................241

STATION COACHING AND STATION MONITOR .......................................243

STATION EXTERNAL RINGER CONNECTION............................................243

STATION LOCKOUT........................................................................................244

SYSTEM ANNOUNCEMENT MESSAGE........................................................244

TEXT MESSAGING...........................................................................................245

SYSTEM TEXT MESSAGES............................................................................245

STATION TEXT MESSAGES ..........................................................................245

ONE-TOUCH GROUP TEXT MESSAGES.....................................................245

STATION TEXT MESSAGE REGISTRATION ................................................245

TO SEND A TEXT MESSAGE.........................................................................246

SCROLLING AND SELECTING TEXT MESSAGES ......................................247

TICKER FIELD DISPLAY (TFD)......................................................................248

TIME REMINDER..............................................................................................249

TONE/VOICE CALLING...................................................................................249

TRANSFER TO GUEST MAILBOX.................................................................250

TRANSFER OFF-PREMISE ..............................................................................250

TABLE OF CONTENTS - xi

UNANSWERED INCOMING OUTSIDE LINE WARNING TONE.................250

UNIVERSAL NIGHT ANSWER........................................................................251

VOICE MAIL MESSAGE..................................................................................251

VOICE MAIL MONITOR (ANSWERING MACHINE EMULATION)...........254

WHISPER PAGE................................................................................................255

WHISPER MONITOR........................................................................................255

SECTION 5 – ATTENDANT POSITION USER GUIDE ................ 257

ATTENDANT POSITION............................................................. 259

IWATSU ICON SERIES IX-59DS.....................................................................259

IWATSU ENTERPRISE DSS.............................................................................260

IX-DSS-3.............................................................................................................260

BASIC FEATURES..................................................................... 261

MAKING A 911 SUPPORT CALL....................................................................261

RECEIVING AN INCOMING CALL ................................................................261

TRANSFERRING A CALL TO ANOTHER EXTENSION...............................262

INFORMING A BUSY EXTENSION USER THAT THE ATTENDANT HAS A

SECOND CALL WAITING FOR THEM.......................................................262

DISCONNECTING OR RELEASING A CALL ................................................263

MAKING AN INTERCOM GROUP CALL.......................................................263

MAKING AN E-RESPONSE HELP CALL .......................................................263

RECEIVING AN INTERCOM CALL................................................................263

PUTTING A CALL ON HOLD..........................................................................264

PICKING UP A CALL ON HOLD.....................................................................264

PUTTING A CALL ON CALL PARK...............................................................264

ANSWERING A CALL THAT RETURNS TO THE ATTENDANT POSITION265

MAKING AN OUTGOING CALL.....................................................................265

MAKING AN INTERCOM CALL.....................................................................265

MAKING A PAGE ANNOUNCEMENT...........................................................266

ADVANCED FEATURES............................................................ 267

911 CALL INDICATION ...................................................................................267

ALARM CLEAR.................................................................................................267

ATTENDANT AUTOMATIC HOLD ................................................................267

ATTENDANT OVERRIDE................................................................................268

AUTOMATIC ANSWER MODE.......................................................................268

ABANDONED/ ALL CALL...............................................................................268

CALL INTERCEPT............................................................................................269

CALL SWAP.......................................................................................................269

CCSU SERIAL NUMBER / ECS SOFTWARE VERSION DISPLAY..............269

CLOCK SET/ADJUSTMENT ............................................................................270

DIRECT STATION SELECTION......................................................................270

DSS SCREEN CONTROL..................................................................................271

FLEXIBLE NIGHT ANSWER...........................................................................271

INCOMING CALL TERMINATION.................................................................271

MESSAGE WAITING CONTROL ....................................................................272

TABLE OF CONTENTS - xii

MULTIPLE RINGING MODE...........................................................................273

NIGHT MODE....................................................................................................278

OPERATOR PRIORITY.....................................................................................278

OVERFLOW TRANSFER..................................................................................279

RING MUTING ..................................................................................................279

SERIAL CALL....................................................................................................280

STATION CALL FORWARD/DO NOT DISTURB RELEASE........................280

STATION CLASS RESTRICTION CHANGE...................................................281

STATION FORCED RELEASE.........................................................................282

STATION LOCK................................................................................................283

SYSTEM ANNOUNCEMENT RECORDING...................................................284

SYSTEM SPEED DIAL REGISTRATION........................................................285

SYSTEM TEXT MESSAGE REGISTRATION.................................................285

THROUGH DIALING........................................................................................286

TRUNK ACCESS CONTROL............................................................................286

TRUNK FORCED RELEASE ............................................................................287

SECTION 6 – ATTENDANT CONSOLE USER GUIDE................. 289

ATTENDANT CONSOLE............................................................ 291

BASIC FEATURES..................................................................... 293

MAKING A 911 CALL.......................................................................................293

RECEIVING AN INCOMING CALL ................................................................293

TRANSFERRING A CALL TO ANOTHER EXTENSION...............................293

INFORMING A BUSY EXTENSION USER THAT THE ATTENDANT HAS A

SECOND CALL WAITING FOR THEM.......................................................294

DISCONNECTING OR RELEASING A CALL ................................................294

MAKING AN INTERCOM GROUP CALL.......................................................294

MAKING AN E-RESPONSE HELP CALL .......................................................294

RECEIVING AN INTERCOM CALL................................................................295

PUTTING A CALL ON HOLD..........................................................................295

PICKING UP A CALL ON HOLD.....................................................................295

PUTTING A CALL ON CALL PARK...............................................................295

ANSWERING A CALL THAT RETURNED TO THE ATTENDANT

CONSOLE.......................................................................................................296

MAKING AN OUTGOING CALL.....................................................................296

MAKING AN INTERCOM CALL.....................................................................296

MAKING A PAGE ANNOUNCEMENT...........................................................296

DIALING AN OUTSIDE PHONE NUMBER FOR A SYSTEM EXTENSION297

ADVANCED FEATURES............................................................ 298

ALARM CLEAR.................................................................................................298

ATTENDANT AUTOMATIC HOLD ................................................................298

ATTENDANT OVERRIDE................................................................................298

AUTOMATIC ANSWER MODE.......................................................................299

TABLE OF CONTENTS - xiii

CALL INTERCEPT............................................................................................299

CALL SWAP.......................................................................................................300

CCSU SERIAL NUMBER / ECS SOFTWARE VERSION DISPLAY..............300

CLOCK SET/ADJUSTMENT ............................................................................301

DIRECT STATION SELECTION......................................................................301

FLEXIBLE NIGHT ANSWER...........................................................................302

GROUP NIGHT..................................................................................................304

INCOMING CALL TERMINATION.................................................................304

MESSAGE WAITING CONTROL ....................................................................304

NIGHT MODE....................................................................................................305

OPERATOR PRIORITY.....................................................................................305

OVERFLOW TRANSFER..................................................................................306

RING MUTING ..................................................................................................306

SERIAL CALL....................................................................................................307

STATION CALL FORWARD/DO NOT DISTURB RELEASE........................307

STATION CLASS RESTRICTION CHANGE...................................................309

STATION FORCED RELEASE.........................................................................311

STATION LOCK................................................................................................313

SYSTEM ANNOUNCEMENT RECORDING...................................................314

SYSTEM SPEED DIAL REGISTRATION........................................................316

SYSTEM TEXT MESSAGE REGISTRATION.................................................319

THROUGH DIALING........................................................................................319

TRANSFER OFF-PREMISE ..............................................................................320

TRUNK ACCESS CONTROL............................................................................320

TRUNK FORCED RELEASE ............................................................................322

SECTION 7 – SIP & SINGLE LINE TELEPHONE USER GUIDE.. 325

SIP AND SINGLE LINE TELEPHONES..................................... 327

SINGLE LINE TELEPHONES (SLT)..............................................................327

SESSION INITIATION PROTOCOL (SIP) TELEPHONES............................327

BASIC FEATURES..................................................................... 328

MAKING A 911 CALL.......................................................................................328

MAKING AN OUTGOING CALL.....................................................................328

RECEIVING AN INCOMING CALL ................................................................328

MAKING AN INTERCOM CALL.....................................................................328

RECEIVING AN INTERCOM CALL................................................................328

MAKING AN INTERCOM GROUP CALL.......................................................328

MAKING AN E-RESPONSE HELP CALL .......................................................329

TRANSFERRING A CALL TO ANOTHER EXTENSION...............................329

PUTTING A CALL ON HOLD..........................................................................329

PICKING UP A CALL ON HOLD.....................................................................330

PUTTING A CALL ON CALL PARK...............................................................330

HANDLING A SECOND CALL........................................................................331

SIP STATION NAME DISPLAY FOR INTERCOM CALLS...........................331

ADVANCED FEATURES............................................................ 332

TABLE OF CONTENTS - xiv

ACCOUNT CODE..............................................................................................332

ALL ATTENDANTS CALL...............................................................................332

BUSY INTERCOM CALLBACK ......................................................................332

BUSY NUMBER CALLBACK..........................................................................333

BUSY OUTSIDE LINE QUEUING ...................................................................333

CALL PARK / SWAP.........................................................................................334

CALL PICK-UP..................................................................................................334

DIRECT CALL PICK-UP................................................................................334

INTERNAL GROUP CALL PICK-UP.............................................................334

EXTERNAL GROUP CALL PICK-UP............................................................335

CAMP-ON...........................................................................................................335

CLEAR CALL.....................................................................................................336

CONFERENCE...................................................................................................336

ADD-ON..........................................................................................................336

MULTI-LINE...................................................................................................336

TRUNK-TO-TRUNK .......................................................................................337

CONSULTATION HOLD ..................................................................................337

DO NOT DISTURB............................................................................................338

FLASH................................................................................................................338

CALL FORWARDING.......................................................................................339

SET FORWARD DESTINATION ....................................................................339

FORWARD CANCEL......................................................................................339

FOLLOW ME..................................................................................................340

FLOATING OUTSIDE LINE GROUP ACCESS...............................................340

FORCED/VERIFIED ACCOUNT CODE ..........................................................340

GROUP PARK....................................................................................................340

HOT LINE...........................................................................................................341

HOWLER TONE ................................................................................................341

LAST NUMBER REDIAL..................................................................................341

MASTER HUNT GROUPS ................................................................................341

MESSAGE WAITING........................................................................................341

OFF-HOOK OUTGOING CALL........................................................................342

OFF-HOOK OUTSIDE LINE QUEUING..........................................................342

PAGING..............................................................................................................343

ALL CALL.......................................................................................................343

GROUP CALL (INTERNAL)...........................................................................343

ZONE PAGE (EXTERNAL).............................................................................343

MEET-ME PAGE ANSWER............................................................................343

PRE-RINGING....................................................................................................344

PRIVATE LINE..................................................................................................344

PROTECTED EXTENSION...............................................................................344

SHIFT CALL.......................................................................................................344

SPEED DIAL ......................................................................................................344

PERSONAL SPEED DIAL REGISTRATION..................................................344

TO SPEED DIAL A NUMBER........................................................................345

STATION RESTRICTION PASSWORD...........................................................346

SINGLE LINE MESSAGE WAITING STUTTER DIAL TONE.......................346

SYSTEM ANNOUNCEMENT MESSAGE........................................................346

TONE/VOICE CALLING...................................................................................347

TABLE OF CONTENTS - xv

TRANSFER TO PARK.......................................................................................347

UNANSWERED INCOMING OUTSIDE LINE WARNING TONE.................347

UNIVERSAL NIGHT ANSWER........................................................................347

VOICE MAIL MESSAGE..................................................................................348

WAKE-UP CALL ...............................................................................................348

SECTION 8 – DIGITAL DOORPHONE USER GUIDE................... 349

DIGITAL DOORPHONES ........................................................... 351

SECTION 9 – DIRECT INWARD SYSTEM ACCESS (DISA) USER

GUIDE............................................................................................. 353

DIRECT INWARD SYSTEM ACCESS (DISA) ........................... 355

SECTION 10 – HOSPITALITY FEATURES USER GUIDE ........... 359

HOSPITALITY FEATURES......................................................... 361

911 SUPPORT.....................................................................................................361

INTERCOM CALL RESTRICTION..................................................................361

MESSAGE WAITING CONTROL ....................................................................362

ROOM STATUS.................................................................................................363

FROM TO BE CLEANED TO CLEANED ......................................................364

FROM TO BE CLEANED OR CLEANED TO READY...................................364

WAKE-UP CALL ...............................................................................................365

WAKE-UP CALL REPORT...............................................................................366

TABLE OF CONTENTS - xvi

IWATSU ENTERPRISE-CS

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Iwatsu DCKT970 Owner's manual

Iwatsu DCKT970 Owner's manual

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