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Residential Home Phone Service

Pioneer Residential Home Phone Service User guide

  • Hello! I'm your chat assistant, and I've reviewed the Pioneer Residential Home Phone Quick Reference Guides. This document provides instructions on managing your home phone service, including updating 911 addresses, using voice mail, and customizing call settings. I'm here to answer any questions you have about the portals or features described in this guide, such as managing your contact list, setting up wake-up calls or changing voice mail greetings. How can I assist you today?
  • How do I access the 911 Emergency Routing portal?
    How do I access the Voice mail Messaging Web Portal?
    How do I access the End User Portal?
    What is the default voicemail PIN?
Thank you for choosing Pioneer Home Phone service. Included with Pioneer’s Residential Home Phone service is
access to three (3) different web portals to help you manage your service and view usage.
1. e-911 Emergency Routing Service portal: This portal is used to update the subscribers 911 address associated
with their VoIP Home Phone service. The subscriber is responsible for registering and updating the 911 address
of where you are currently using Pioneer’s VoIP Home Phone service. An accurate 911 address is necessary in
the event 911 services are needed. Pioneer is not liable for ensuring the validity or accuracy of any 911 address
registered. When using the VoIP Home Phone mobile app (Pioneer Smart Office), the cellular device
coordinates are used when dialing for 911 service. To access the 911 Emergency Routing portal, visit
https://e911.gopioneer.com
2. Voice mail Messaging Portal: This portal is used to access Voice mail messages and manage all aspects of your
Voice mail service. From this portal the subscriber will be able to listen to messages, change greetings, add
contacts and more. The Residential Home Phone service does not allow the Fax, Attendant, or Lists options. To
access the Voice mail Messaging Web Portal, visit https://hostedvm.gopioneer.com
3. End-User Portal: This portal is used to manage your home phone options. You will have the options to view
call logs, customize routing of calls and manage contact lists. If you choose to not customize your options,
default options will apply. To access the End User Portal, visit https://eup.gopioneer.com
4.
The 911 address provided by the VoIP Home Phone subscriber at the time of installation will remain constant
unless updated by the subscriber through the portal provided below. Pioneer is not liable for ensuring the validity
or accuracy of the 911 address after the initial activation of the VoIP Home
Phone service.
To update the 911 location of your Residential Home Phone, visit:
https://e911.gopioneer.com
Once the Residential Home Phone is activated, the subscriber will receive an email from “Intrado” with a link to the 911
Emergency Routing Service website so that the subscriber can set up a Password.
1. At the portal login screen, enter your email provided to Pioneer and
the password that was set up via the link from Intrado.
2. For your convenience, please make note of the login credential
below.
a. Username (email address) _______________________________________________
b. Password __________________________________________
Residential Home Phone
Quick Reference Guides
888.782.2667
GoPioneer.com
911 Emergency Routing Portal Quick Reference Guide
3. To manage the 911 service address, click on the Provisioning tab. There will be fields within this tab and
portal that will not pertain to your service. Not all functions
are enabled for Pioneer’s Residential VoIP Home Phone
service. Unnecessary changes made by you could affect your
phone service.
4. On the Provisioning tab, you can view and manage your personal 911 Service Address (ERL
INFORMATION). Click on the Edit tool to manage the provisioning.
5. After you click on the Edit tool, the window below will open. In this window you can update your 911
Service Address and Notification information.
6. Administration tab – This tab is used to manage multiple users on an account. However, with our
Residential VoIP Home Phone service, there is only one user assigned per account. DO NOT change the
user information, including NAME, EMAIL, PASSWORD or PHONE NUMBER or your VoIP service will no
longer be active.
Use the Notifications box to
update the email address of
who is to receive an email
when Provisioning
information is updated.
Don’t forget to click
on SAVE, once you
have made updates.
Subscribers also have the option of checking messages and changing greeting through a more traditional method,
simply by using a telephone.
To retrieve Voice mail messages from your telephone:
1. Dial 405.375.8441
2. Follow the prompts for Subscribers by pressing #.
a. Enter your phone number, then press #
b. The default Voice mail PIN is 1357. It is strongly recommended that users change the PIN for
added security.
Manage call logs and access Voice mail messages. Voice mail messages can be played from this portal or a telephone.
1. Visit https://hostedvm.gopioneer.com
2. Enter your 10-digit phone number and the default PIN, 1357, to login.
**NOTE: If you have a new voice mail message, the subscriber will hear a
stuttered dial tone when the phone receiver is lifted.
After successfully logging in to the Voice mail Messaging portal, the Home tab
will allow several options. This Reference Guide is to help you with the basic functions.
1. The top navigation tab provides quick access to
Messages,
Contacts, and Options menus.
2. Manage your Messages, Contacts and Options from
the icons located on the Home page.
3. Access your Account settings and options by clicking
My Account option on the top right of the top
navigation bar
4. You can also access Voice Mail Messages, System
Greetings and notifications settings located in the
panel located on the right side of the Home page.
Voice Mail Messaging Portal Quick Reference Guide
How to check your Voice Mail
Messaging Portal - Messages
1. Navigate to the Messages menu by clicking the Messages icon on the
home page or by selecting the
Messages tab on the top navigation bar.
2. To manage multiple messages, check the box next to the desired
message or select the box located at the top
of the menu. Next click
the down arrow on the Action tab and select the action of choice.
3. When a message is selected menu options will be presented. Select an
option by clicking the box of choice.
4. Forwarding: If selected, a forward message wizard will appear with
necessary steps required to forward the
message selected.
5. Once all fields are entered, click the Send button.
Messaging Portal - Contacts
1. Navigate to the Contacts page by using the Contacts icon located on the Home page or by selecting the
Contacts tab from the top navigation bar.
1
2. Select the Add Contact box to add new Contact details.
3. Type into the Search Contact window to search and update an
existing contact.
4. Update New Contact information in the fields provided.
5. Select the Save button to save your new contact details.
Messaging Portal – More about Contacts
1. Navigate to the Contacts page by
using the Contacts tab located
on the Home page or by
selection the Contacts tab from
the top of the navigation bar.
2. Click the Choose File button to
select a file to be uploaded.
3. Click the radio button for the
Import Option you wild like to
apply to your imported list.
4. Note: The import file should be a
.csv format and the first row of your .csv file should identify the contact fields (for example, “First name”,
“Last name”, “Home”) with each contact entry on a new row.
**NOTE: Each contact entry must have either a first name or a last name entry.
5. Click the Import button to begin the import process.
Messaging Portal - Options - Voicemail
1. Navigate to Options tab on the top navigation
bar and select the Voicemail sub-menu tab.
2. Select the Message Ordering preference from
the options provided.
3. Determine the Message Header Size
preferred and click the
appropriate radio
button.
4. Select the desired Prompt Level option.
5. Set-up an Auto login option by entering the
phone number
that you will be calling from
to check messages.
6. Once selections are complete, click the Update button to save your
settings.
Messaging Portal – Options - Greetings
1. Navigate to the Greetings
menu by using the quick
link on the Home page or
tab by selecting the
Options tab from the top
navigation bar and the
Greetings tab from the
sub-menu tab
2. Select the type of Greeting
from those provided by
clicking the radio button
or check box on the left
side of each option.
3. Click the Record or Import
button and follow the
steps provided in the
greeting wizard.
4. To record a greeting, click the Record your Own option on the left tab and
enter the phone number where
you would like to be called and click the Call
Me button. The system will call you and record your greeting,
select the # key
on your phone to save the recording.
5. To upload a pre-recorded greeting, select the Import a Sound option on the
left column and click the Choose
File button and elect OK to save.
6. Listen to each recording and activate by clicking the Update button.
Messaging Portal – Options - Notifications
The system will notify you with an email or a phone call when a message is left in your mailbox. Remember, by
default you will hear a stuttered dial tone when you pick up your phone receiver if you have a Voice mail message.
1. Navigate to the Options
tab and select the
Notifications option.
2. Select how you would like
to be notified by checking
the appropriate
box and
entering your Email
address and/or Phone
number.
3. Select when you would like
to be notified by checking
the
appropriate Days box
and entering the time of
day using the
scheduling
tools provided.
4. Click the Update button to save the Notifications Schedule.
Messaging Portal – Options – Wakeup
Stay organized and on time with a wakeup call whenever you need one. Create a wakeup call by
clicking the Schedule Wakeup Call button, or click a wakeup call in the list to edit.
1. Navigate to the Options tab and
select the Wakeup sub-menu
tab.
2. Select how you would like to
receive wakeup calls by clicking
the
Schedule Wakeup Call
button.
3. Complete the Schedule
Wakeup Call fields by providing
a Phone
Number.
4. Schedule your wakeup calls by
providing the Phone Number,
Dates,
Time and Frequency in
the fields provided.
5. Once complete, select Update to save your settings.
Messaging Portal – Options - Reminders
1. Navigate to the Options tab and select Reminder sub-menu tab.
2. When reminders are set up the telephone interface, they appear in the Reminder options page.
3. To update a reminder, click the telephone number highlighted in blue.
4. Update the reminder details by updating the fields provided. Fields that can be updated are Phone
Numbers, Dates, Times, and Recurrences.
5. To listen to the pre-recorded reminder Message, click the play arrow button.
6. To cancel a reminder, click the reminder check box and click the Cancel button.
NOTES:
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You will need the following to log in to the User Web Portal:
1. The web address for the User Portal is https://eup.gopioneer.com. From this portal you can manage your Residential
Home Phone service. All setting will set at the default settings unless you change them in the End User Portal.
2. The User ID and Password for your Home Phone service provided to you during the initial installation of your service
by a Pioneer Technician.
End-User Portal login:
1. Go to the Portal website, https://eup.gopioneer.com
2. Enter your User ID and Password the login screen and
click SIGN IN. (Kandy is our Residential Home Phone
provider.)
*NOTE: This login is the same login credentials as you will
use with the GoPioneer Smart Office mobile app if you
choose to use it.
User ID ________________________________________
Password ______________________________________
End-User Portal Quick Reference Guide
Call Logs and Voicemail Messages
Manage call logs and access voicemail messages. Voicemail messages can be played from this tab.
End-User Portal – Address Book Contacts
Add, manage, or edit your personal address book contacts. Your personal
address book is completely under your
control; simply add entries and then edit and organize as you see fit.
The Event column
shows the type of
event or call.
The Contact/Number column
displays the name or number
associated with the event.
The Status column displays the
voicemail state or status.
Enabling the check
box selects items
that will be deleted.
The Time column
displays the date and
time an event. occurred.
The Duration
column displays the
length of the event.
One-click to
listen to
voicemail
messages.
Message playback
controls
End-User Portal – Voicemail Settings
Update Voicemail settings, greeting and e-mail notifications. User can also update greetings when access
voicemail box through voicemail number, 405.375.8441.
End-User Portal – Call Routing Rules
Create call routing rules to improve how calls are routed and managed; redirect calls based on simple filtering parameters. It’s
easy to ring multiple devices to increase your access to callers or conversely screen calls or send all calls to voicemail to
preserve privacy.
End-User Portal Quick Reference Guidek Reference Guide
Residential Home Phone Mobile App
(Pioneer Smart Office app)
NOTES:
All Support information provided in this document are also on the GoPioneer.com Support site, click here.
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