Clover Flex User manual

SecureTablePay

Clover Flex User Guide 1.0

Contents

LOGGING IN: .............................................................................................................................. 1

THE BASICS: .............................................................................................................................. 3

SPLITTING A CHECK : ............................................................................................................. 13

REFUND : ................................................................................................................................. 17

SecureTablePay™ is a trademark of POSERA Limited.

POSERA Limited

electronic, mechanical or otherwise, without the prior written permission of POSERA Limited.

SecureTablePay Clover Flex User Guide v1.0

Logging in

1.1

Enter your Clover Flex Password

SecureTablePay Clover Flex User Guide v1.0

1.2

Find the SecureTablePay App on the Clover Flex

home screen. Open the app.

SecureTablePay Clover Flex User Guide v1.0

The Basics

2.1

On the main STP app screen, press

enter to move forward.

SecureTablePay Clover Flex User Guide v1.0

2.2

Enter your server number. Your

server number will be the same

number you use in your point of sale.

SecureTablePay Clover Flex User Guide v1.0

2.3

Enter the specific table number you wish to pull open.

Alternatively, just press okay to fetch a list of all your open tables and checks.

Touch the table you wish to close.

Note: The fetch table feature does not work with Maitre’D, you must enter a

specific table #.

SecureTablePay Clover Flex User Guide v1.0

2.3b

If your table has more than one check

on it, you will be asked to choose

which check to close out.

If you want to close out the entire

table, please combine the tickets in

your point of sale system and start

this process over again.

SecureTablePay Clover Flex User Guide v1.0

2.4

You are now on the split calculator

screen. Verify the check #, table # and

total.

You can split the check by dollar

amount of equally from this screen. To

learn how to do this please refer to

section 3

Touch pay now to proceed.

SecureTablePay Clover Flex User Guide v1.0

2.5

You are now at the tip calculator.

At this point you will need to hand

the device over to the guest and

have them enter the tip.

The Guest can:

Use the preset tip calculator

Choose no tip

Touch “other” to type in a specific

percentage or dollar amount

SecureTablePay Clover Flex User Guide v1.0

2.6

The guest must now confirm the total.

SecureTablePay Clover Flex User Guide v1.0

2.7

The guest will now be prompted to

insert, tap or swipe their preferred

method of payment.

SecureTablePay Clover Flex User Guide v1.0

2.8

Once payment is complete the guest

will be given the option of a printed,

emailed or texted receipt.

Note: if the payment process fails for

any reason, the app will go back to the

tip calculator screen. Please start from

2.5 and try with another form of

payment.

SecureTablePay Clover Flex User Guide v1.0

2.9

If the payment applied successfully

you will be taken back to the

SecureTablePay home screen.

Note: If there were more than one

check on the table, you will be taken

back to the check selection screen to

continue closing out the remaining

checks on the table. If you do not

wish to close those checks out, just

touch the home button in the upper

right part of the screen.

SecureTablePay Clover Flex User Guide v1.0

Splitting a Check

3.1

On the split check screen you have 3

options:

Option 1: “pay full” this will take you to

the tip calculator screen

SecureTablePay Clover Flex User Guide v1.0

3.2

Option 2: “equal split”

This gives you the option to split the

check by dollar amount equally.

Chose the number of splits by swiping

the screen left and right under “number

of splits”.

You can split the check up to 10 ways.

SecureTablePay Clover Flex User Guide v1.0

3.3

Option 3: “unequal split”

This gives you the option to split the

check by typing in a custom dollar

amount.

Simply type in the amount the guest

would like to pay at this time.

SecureTablePay Clover Flex User Guide v1.0

3.4

You will now proceed to the standard guest calculator. At the end of the

payment, the app will return to the split calculator with the remaining balance of

the check. Repeat the process until the total has been paid.

However, if you wish to leave the check open with the remaining balance,

simply touch the home screen located in the top right-hand corner of the

screen*.

Note: Your point of sale system will need to be configured to accept partial

payment for this option to work properly.

SecureTablePay Clover Flex User Guide v1.0

Refunds

Note: Manager Access May be Required

4.1

From the Clover home screen open

the “transactions” app

SecureTablePay Clover Flex User Guide v1.0

4.2

Inside the transaction’s app find the

transaction you wish to refund.

Note: There is a search and filter

tool at the top right corner of the

screen to help you find the right

transaction.

Page is loading ...

Clover Flex User manual

Clover Flex User manual

Related papers

Other documents