SonicWALL SMA 8200v User guide

SonicWall®SecureMobileAccess

12.1

WorkplaceUserGuide

SecureMobileAccess12.1WorkPlaceUserGuide

Contents

UsingSMAWorkPlace............. . ..................................................3

WorkPlaceOverview .................................

.................................. 4

TheNetworkExplorerPage............

.............................................. 5

AccessMethodsandResources

.......................................................... 5

LoggingintoWorkPlace.......................................

............... ........... 6

ChangingYourPassword.....................

............... ........................ 7

EnteringCredentialsUsingtheVirtualKeyboard.....

...................................  7

LoggingoutofWorkPlace ...........

............... ..................................... 8

WorkPlaceLite ...............................................

......................... 8

AccessingNetworkResources......................

..................................... 9

UsingShortcuts...........

....................................... ................. 9

UsingtheIntranetAddressBox.......................................

...............  11

OptionsUsingHTML5............... .................

............... .................. 12

Overview... .............

...................................... .. ................ 12

RDPUsingHTML5......... .................................

.......................13

UsingBookmarks .........................

....................................... .....14

AddingBookmarks ....

....................................... ..................... 14

ReorderingBookmarks......................................

............... .......17

EditingBookmarks ..........................

............... ....................... 17

DeletingBookmarks..........

...................................... .. .............18

WorkingwithFoldersandFiles............... ............................

.............. 18

UsingtheHTML‐BasedNetworkExplorer...... ........................

............... 19

UsingtheJava‐BasedNetworkExplorer.............................

..................23

CacheCleaner....... ...................... .

.........................................28

UsingCacheCleaner......

........................................................ 28

Troubleshooting...........................................

............... ............29

ViewingConnectionStatusInformation...... .............

............... ............29

ViewingSecurityZoneInformation...................

............... ................ 30

TroubleshootingTips.................

...................................... .. .....30

SonicWallSupport ...

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AboutThisDocument....................................

.............................33

SonicWallEndUserProductAgreement................

.............. . .................34

Contents

SecureMobileAccess12.1WorkPlaceUserGuide

UsingSMAWorkPlace

TheWorkPlaceapplicationenablesyoutosecurelyaccessprivatenetworkresources—includingWebsites,Web

andclient/serverapplications,terminalservers,andsharedfoldersorfiles—fromaWebbrowser.

• WorkPlaceOverview

• AccessMethodsandResources

• LoggingintoWorkPlace

• LoggingoutofWorkPlace

• WorkPlaceLite

• AccessingNetworkResources

• OptionsUsingHTML5

• UsingBookmarks

• Working

withFoldersandFiles

• CacheCleaner

• Troubleshooting

SecureMobileAccess12.1WorkPlaceUserGuide

UsingSMAWorkPlace

WorkPlace Overview

WhenyoustartWorkPlace,thehomepagedisplaysanyshortcutsthatyouradministratorhasconfiguredfor

you.YoucanclicktheselinksfordirectaccesstoWebcontent,applications,orsharedfoldersandfiles.Some

elements,suchastheNetworkExplorerpage,personalbookmarks,ortheIntranetAddressbox,maynot

be

availabledependingonhowthehomepageisconfigured.

YourWorkPlacepagesmaylookdifferentthantheexamplesshowninthisdocument.IfyourSonicWallSMA

appliancewasupgradedafterversion10.6.2,bydefaulttheWorkPlacepagesaredisplayedintheformatusedin

previousversions.Theadministratorcanupdate

theWorkPlacetothenewformat,butdoingsoresetsthe

WorkPlacepagestothefactorydefault.

TheWorkPlacehomepageincludesconnectionstatusinformationindicatingwhichaccessmethodsare

currentlyenabledandthesessionstarttime.YoucanclicktheDetailslinkinthisareatoviewyoursecurityzone



status(ifapp licable)andseeinformationthatcanbehelpfulintroubleshootingproblems.Formoreinformation

aboutaccessmethods,seeAccessMethodsandResources.Formoreinformation aboutsecurityzones,see

ViewingSecurityZoneInformation.

DependingonhowyouradministratorhasconfiguredWorkPlaceandhowyouconnecttothenetwork,

the

homepagemayincludeaPersonalBookmarksareathatenablesyoutosaveandaccessyourowncollectionof

linkstoURLsandotherresources,suchasfileshares.Tomanageyourbookmarks,clickthepencilicon.Formore

information,seeUsingBookmarks.

NOTE:TonavigatetoandfromdifferentpagesinWorkPlace,usethenavigationtoolsinWorkPlace(tabs

orlinks)insteadofyourWebbrowser’sBackandForwardbuttons.Clickingthebrowser’snavigation

buttonspromptsyoutoterminateyourWorkPlacesession.

Shortcuts to resources

Network folders (optional

Type a network resource name here (optional)

SecureMobileAccess12.1WorkPlaceUserGuide

UsingSMAWorkPlace

TheNetworkExplorerPage

YoursystemadministratorcanmaketheNetworkExplorerpageavailabletoyou,givingyouaccesstoallthe

Windowsnetworkfoldersorfilesforwhichyouhavepermissions.TherearetwoversionsofNetworkExplorer:

theHTML‐basedfileexplorer,andtheJava‐basedversion.

• IntheHTML‐basedNetworkExplorer,

thenavigationpaneattheleftdisplaysalistofresourcesavailable

onyournetwork;thepaneontherightenablesyoutoworkwithfoldersandfiles.

• TheJava‐basedNetworkExplorerdisplaysthefilesystemonthelocalmachineintheleftpaneandthe

remotelocationin

therightpane.Therightpaneallowsyoutobrowsenetworkdomainsandcomputers,

andtheirassociatedfileshares.Usingthe twopanes,youcanmanipulatefilesandcopybetweenthe

remoteandlocalfilesystems.UserscanalsosetupbookmarksfromwithinNetworkExplorertoquickly

navigatethroughnetworks

fromtheportallevel.

AccessMethodsandResources

WorkPlaceenablesyoutoaccessdifferenttypesofresources.Thespecificresourcesavailabledependonthe

accessmethodscurrentlyenabled,asshownintheconnectionstatusareainWorkPlace.Thefollowingtable

describesthevariousaccessmethodsandthetypesofresourceseachoneenablesyoutoaccess.

Formoresystemstatusinformation,clickDetails,whichprovidesaccesstothefollowingfeatures:

• Sessioninformation‐IdentifiestheRealm,Community,andwhetherDataProtectionisbeingused.

• SMAAgents‐IdentifiestheSMAagentsareavailableonyourdeviceandwhatsecurityzone(community)

youhavebeenassignedto.Yoursystemadministratormayalso

makeWorkPlaceshortcutsavailablethat

allowyoutodownloadandinstalladditionalclients(forexample,ConnectTunnelandConnectMobile).

• SecureEndpointManager‐IdentifiestheversionofSecureEndpointManagerbeingused.

• DeviceAuthorizationTerms‐ProvidesanAuthorizationTermsandconsentformtoallowaccesstothe

networkresourcesfroma

personaldevice.

Accessmethodsandresources

Accessmethod Resourcesavailable

Web • WebcontentandWeb‐basedapplicationsthatcanbeaccessed

throughabrowser.ExamplesincludegeneralWebsites(suchas

intranets),OutlookWebAccess,andDominoWebAccess.

Webandclient/server • WebcontentandWeb‐basedapplicationsthatcanbeaccessed

through

abrowser.

• Client/serverapplications,thinclientapplications,andterminal

servers.ExamplesincludeOutlook,Citrix,andWindows

TerminalServices.

Fullnetworkaccess • WebcontentandWeb‐basedapplicationsthatcanbeaccessed

throughabrowser.

• Client/serverapplications,thinclientapplications,andterminal

services.

• NativeWindowsfileaccessthroughNetworkNeighborhood.

• Mappednetwork

drives.

SecureMobileAccess12.1WorkPlaceUserGuide

UsingSMAWorkPlace

LoggingintoWorkPlace

BeforeyoucanaccessyourWorkPlaceresources,youridentitymustbeverified.Dependingonhowyour

administratorhasconfiguredWorkPlace,thismightmeanselectingaspecificlogingroup(forexample,

“Employees”or“Partners”),andthenprovidingcredentials.Youmaybepromptedforausernameand

password,whichyoucantypein

orenterbymeansofavirtualkeyboard,oryoumaybepromptedforsome

otherformofcredentials.

1IfyouarepresentedwithaPleaseloginprompt,selecttheappropriategr oupfromthelist.(This

informationisprovidedbyyoursystemadministrator.)Ifthelistdoesnotcontainthe

appropriatename,

selectOtherfromthelist,andthentypethegroupnameintheboxbelowtheLogintobox.

2 ClickNext.

3Ifconfiguredbyyouradministrator,theAcceptableUsePolicyscreen(AUP)appears.TheAUPdisplays

specificmessagesorinstructionsyouwillneedtoagreeto.ClickAccept

tocontinue.Ifyoudonotaccept

thelicenseagreement,youwillnotbeabletoaccessWorkPlace.

4IflogginginwithapersonaldeviceforthefirsttimeDeviceAuthorizationTermsaredisplayed.Readand

agreetothetermstologin.

5Whenpromptedforcredentials,enterthem,andthenclick

Youradministratorcanofferanalternativemethodforprovidingyourcredentialsusingavirtual

keyboard.Someadministratorsmayevenrequireitif,forexample,thereisconcernthatauser’slogin

credentialsmightbestolen.Toenteryourcredentialswithouttypingthem,clickUsevirtualkeyboard

andpointtocharacters

onthekeyboarddisplay.

6IfCAPTCHAauthenticationisenabledforyourrealm,aCAPTCHAverificationdisplayandpromptappear.

Typethe6‐charactercasesensitivealphanumericCAPTCHAvalue.ToviewadifferentCAPTCHA,clickthe

Newbutton.

7WindowsusersarepromptedtoinstalltheSecureEndpointManager(SEM),whichtakescare

of

installingagentsandclientsthroughthebrowser.Onceitisinstalled,youautomaticallyreceiveclient

updates.ClickContinue,thenclickRunandacceptthesoftwareifanysecuritywarningsappear.

• TheURLyouusetologintoWorkPlaceisprovidedbyyoursystemadministrator.

• Dependingonhowyour

administratorhasconfiguredWorkPlace,allotheropenbrowser

windowsmayautomaticallycloseatWorkPlacestartup,leavingonlytheWorkPlacebrowser

windowopen.

• YouradministratorcanconfiguretheSEMtostartautomaticallywhentheoperatingsystemstarts

(Windowsonly).

• Insomecases,youmaybepromptedtoacceptasecuritywarning

beforeWorkPlacecanstart.For

moreinformation,seeUsingCacheCleaner.

Topics:

• ChangingYourPassword

• EnteringCredentialsUsingtheVirtualKeyboard

NOTE:KeyboardentrymaynotbeacceptedwhenusingRDPinfullscreenmodeon

MacOSX.

SecureMobileAccess12.1WorkPlaceUserGuide

UsingSMAWorkPlace

ChangingYourPassword

YouradministratorhastheoptionofallowingyoutochangeyourownpasswordinWorkPlace.

Ifauser‐initiatedpasswordchangeisallowed,you’llseetheChangepasswor dcheckbox

Tochangeyourpassword:

1 ClicktheChangepasswordcheckbox.

2Enteryourcurrentcredentials,andthenclickLogin.ThePasswordnotificationpagedisplays.

3Re‐enteryouroldpassword.

4Enteryournewpassword.

5Re‐enteryournewpassword.

6 ClickOK.

EnteringCredentialsUsingtheVirtualKeyboard

TheadministratorcanofferyouanalternativemethodofprovidingyourcredentialsinWorkPlaceusingavirtual

keyboard.Someadministratorswillrequireitif,forexample,thereisconcernthatauser’slogincredentials

mightbestolen.

SecureMobileAccess12.1WorkPlaceUserGuide

UsingSMAWorkPlace

1 ClicktheUsevirtualkeyboardcheckbox:akeyboardisdisplayedinWorkPlace.(Ifyouradministrator

requiresthatyouusethevirtualkeyboard,itisalreadydisplayed.)

2 Clickthelettersfortheusername.Toenteracapitalletter,firstclicktheShiftkeyonthevirtualkeyboard.

3Useyourmousetomovethe

cursortothepasswordbox,andthenclickthelettersforyourpassword.

LoggingoutofWorkPlace

WhenyouhavefinishedworkingwithnetworkresourcesusingWorkPlace,youshouldlogouttocloseyour

session.

Tologout,clicktheLogoutbuttonintheupper‐rightareaoftheWorkPlacepage.

WorkPlace Lite

WorkPlaceLiteisanaccessmodefortheSecureMobileAccess(SMA)appliancethatbypassesallAccessand

EPCAgentsandlogstheuserintoWorkPlace.TheonlyprerequisiteforloggingintoaWorkPlaceLiteenabled

WorkPlacesiteasamodernwebbrowserthatsupportsHTML5.Webonlyaccess

ismorecommonlyreferredto

asReverseProxyaccess.

TheAMCadministratorcan:

• GranttheuseraccesstoWorkPlaceLite.

• ForcetheusertouseWorkPlaceLiteonly.

• DisabletheuserfromaccessingWorkPlaceLite.

UserscanselectacheckboxorgotoaspecificWorkPlacesiteforLiteaccess.If

theuserchecksWorkPlaceLite

mode,thenthesystemallowsaccesstobrowserbasedgraphicalandtext ‐terminalshortcutsaswellasWebURL

andHTMLfileshareshortcuts.ThePersistentCookieoptionallows(ordisallows)seamlessaccesstoSharePoint

documents.

NOTE:LoggingoutofWorkPlaceendsyourWorkPlacesession,butitdoesnotlogyououtofany

applicationsthatarerunningonyourcomputer.Toincreasesecurity,itisgoodpracticetocloseany

browserwindowsinusebyapplicationsbeforeyoulogoutofWorkPlace,especiallyifyouare

workingon

acomputerthatissharedwithotherusers.

SecureMobileAccess12.1WorkPlaceUserGuide

UsingSMAWorkPlace

AccessingNetworkResources

Youcanuseseveralmethodstoaccessaspecificresource.Dependingonhowyouradministratorhasconfigured

WorkPlace,someaccessmethodsmaynotalwaysbeavailable.

• Shortcuts:TheWorkPlacehomepagedisplaysanyshortcutsthatyouradministratorhasconfiguredfor

you.Youcanclicktheselinkstodirectlyaccessselectedweb

applications,networksharesorfolders,or

terminalservers.Formoreinformation,seeUsingShortcuts.

• YoucanusetheIntranetAddressboxatthebottomofthepagetoaccessawebresource,anetwork

resource,oraterminalserver.Formoreinfo rmation,seeUsingtheIntranetAddressBox.

•PersonalBookmarks:

Youmaybeabletocreateyourownbookmarksforquickaccesstoresourcessuch

asURLsandfileshares.Formoreinformation,seeUsingBookmarks.

•Accessmethods:Tofindoutwhataccessagentsarerunning,clickDetailsinWorkPlace.Your

administratormayalsomakeclientinstallationpackagesavailablefordownload.

Formoreinformation,

seeAccessMethodsandResources.

•Browsingnetworkresources:YoucanusetheWorkPlaceNetworkExplorerpagetobrowseaWindows

network,includingsharedfoldersandfiles.Formoreinformation,seeWorkingwithFoldersandFiles.

RelatedTopics

• UsingShortcuts

• UsingtheIntranetAddressBox

• UsingBookmarks

UsingShortcuts

WorkPlaceshowstheshortcutsthatyouradministratorconfiguredforyou.Howtheyareorganized—ingroups,

orondifferentpages—isdefinedbyyouradministrator.YoucanclicktheselinkstodirectlyaccessWebcontent,

applications,sharedfolders,terminalservers,andWorkspaceServerFarmresources.

NOTE:Accessingsomeitemsmayrequireyoutologinifspecial permissionsarerequiredforthatitem.

WorkPlacefirstattemptstoaccessnetworkshareresourcesusingyourWorkPlacelogincredentials;ifthe

resourcerequiresdifferentcredentials,youarepromptedtosupplythem.

SecureMobileAccess12.1WorkPlaceUserGuide

UsingSMAWorkPlace

Youcaneditsever aloftheshortcuts.Anychangesyoumakewillbeusedeverytimeyouclickthe shortcutfor

thatresource.Ifyoudonotmakeanychanges,thesettingsdefinedbyyouradministratorisused.Theeditable

shortcutsinclude:

• WindowsTermin alServic es

• CitrixandCitrixgraphicalterminal

shortcuts

• SSH/Telnet(textterminalshortcuts)

• VNC

• RDP

Tocreateacustomshortcut,refertoToConfigureCustomLinks.

ToAccessaResourceUsingaShortcut

Clicktheshortcutnamefortheresourceyouwanttoaccess.Webresourcesandterminalserverresourcesopen

inanewbrowserwindow.ThevWorkspacedesktopandsharedfoldersorfilesopeninaseparateNetwork

Explorerwindow.ClickingavWorkspaceserverfarmshortcutdisplaysawindowidentifyingitsapplicationsand



desktops,similartoCitrixandVMwareserverfarmbookmarks.

ToConfigure CustomLinks

ClicktheEditiconfortheresourceshortcuttoopentheManagecustomlinksdialogbox.

1 SelectoneofthefollowingfromtheClientTypedrop‐downlist:

• SelectNativetouseaJavaorActiveXclient.

• SelectHTML5capablebrowsertouseanHTML5browser,whichallowsHTML5‐basedRDP.

2 SelectthedesiredcolordepthfromtheColorDepthdrop‐downlist.Possiblechoicesare8‐bit,32‐bit,

and64‐bitcolor.Thedefaultvalueis16‐bit.

3 SelectoneofthefollowingfromtheScreenresolutiondrop‐downlistandthenclickSave:

• Tousearesolutioninthe

list,selectthedesiredresolution.

• Tocreateacustomresolution,selectCustom...andthentypethedesiredpixelvalues(widthx

height)intothefieldsthatappear.Theminimumsupportedresolutionis640x480;themaximum

is4096x2048.

• Tosettheresourcewindowsizeasapercentageofyourclientscreen,

selectScreenPercentand

thentypethedesiredpercentageintothepercentfieldthatappears.

• Touseyourfullscreentodisplaytheresource,selectFullScreen.

4 SelectoneofthefollowingfromtheEnableSingleSignOndrop‐downlist.

• Tousethesamecredentialsusedtologinto

theWorkPlacesession,selectUseWo rkPlacesession

credentials.

• Tousecustomcredentials,selectUsecustomcredentialsandtypetheUsername,Password,and

Domaintouseforloggingin.

5Toallowconnectingtotheadmin/consolesession,selectConnecttoadmin/consolesession.

6ToenableWakeonLAN,selectEnableWakeonLAN

7Toresetallvaluestothedefaults,clicktheResettoDefaultsbutton.

8 ClickSave:

NOTE:IfusingGoogleChrometoaccessaWebresourceandablankpageappears,disabletheUse

hardwareaccelerationwhenavailableoptioninGoogleChrome.

SecureMobileAccess12.1WorkPlaceUserGuide

UsingSMAWorkPlace

UsingtheIntranetAddressBox

DependingonhowyouradministratorhasconfiguredWorkPlace,youmayseeanIntranetAddressbox,which

youcanusetoaccessnetworkresources,terminalserverresources,or,whenWorkPlaceisrunning intranslated

mode,Webresources.

Topics:

• AccessingWebResourcesUsingtheIntranetAddressBox

• AccessingNetworkResourcesUsingtheIntranetAddressBox

• AccessingTerminalSer versUsingtheIntranetAddressBox

AccessingWebResourcesUsingtheIntranetAddressBox

ToaccessaWebresource,typetheURLfortheresourceintheIntranetAddressbox,andthenclickGO.The

Webresourceopensinanewbrowserwindow.Rememberthefollowing:

• IfyouareaccessingastandardHTTPresource,youdonotneedtotypehttp://atthebeginning

ofthe

URL.However,ifyouareaccessingasecureWeb(HTTPS)resource,youmustincludethehttps://

protocolidentifierintheURL(https://intranet.example.com).

• ToaccessaWebresourceonanon‐standardport(otherthanport80),includetheportnumberafterthe

resource’shostname.Forexample,intranet.example.com:443

and

intranet.example.com:8080/SAParebothvalidentries.

AccessingNetworkResourcesUsingtheIntranetAddressBox

Togodirectlytoaserver,computer,ornetworkfolder ,typetheitem’spathintheIntranetAddressbox,and

thenclickGO.NetworkExploreropensinanewbrowserwindow,displayingthecontentsoftherequested

folderorfile.

Whenspecifyingaresourcename,usetheWindowsUniversalNamingConvention

(UNC)name,intheformat

\\ComputerName\ShareName\Path\FileName.Forexample,toviewthecontentsofthe\sales\proposals

folderonthecommonserver,typethefollowingintheIntranetAddressbox:

\\common\sales\proposals

WhenusingtheInternetAddressBox:

• WorkPlacedoesnotsupportunqualifiedhostnamesfornetworkresources;youmusttypethefullUNC

namewhenenteringanetworkresourcenameintheIntranetAddressbox.

• TypinganunqualifiedhostnameintheIntranetAddressboxisinterpretedasaWebresource,not

a

networkresource.Forexample,ifyouhaveaWebresourcenamedintranet.example.com,simplytype

intranetintheIntranetAddressboxtoaccessit.

NOTE:IfusingGoogleChrometoaccessaWebresourceandablankpageappears,disabletheUse

hardwareaccelerationwhenavailableoptioninGoogleChrome.

SecureMobileAccess12.1WorkPlaceUserGuide

UsingSMAWorkPlace

AccessingTerminalServersUsingtheIntranetAddressBox

Togodirectlytoaterminalserverresource,typeitsURLintheIntranetAddressbox,andthenclickGO.The

resourceopensinanewbrowserwindow.

WhenspecifyingaterminalserverresourceURL,youmustincludetheappropriateprotocolidentifier.Ifa

terminalserverresourcecontainsmultiplehosts,you

arepromptedtotypethehostnameorIPaddressofthe

specificresourceyouwanttoaccess.

OptionsUsingHTML5

Topics

• Overview

• RDPUsingHTML5

Overview

HTML5clientscanconnecttobackendsystemsusingRDP,VNC,SSH,andTelnet.HTML5clientscanuseSingle

Sign‐On(SSO),copyandpaste,multiplelanguagekeyboardsupport,scrollback,anddynamicwindowresizing.

Usersalsohavewiderconnectivity,suchascross‐browser,cross‐OSsupport.

HTML5clientseliminatethemanagementoftheendpointclients,suchasJavaandActiveX.

ThefollowingtableshowstheHTML5 featuresforRDP,VNC,SSH,andTelnet:

Terminalserverre sourcedata

Terminalservertype Identifier SampleIntranetAddressboxentry

WindowsTermin alServic es rdp:// rdp://private.xyzcompany.com/wts_server

Citrix citrix:// citrix://private.abccompany.com/citrix_f

arm

NOTE:RDP,VNC,SSH,andTelnetusngHTML5canbeconfiguredinSMA12.1onanSMA1000series

applianceorinSMA12.1WorkPlace.

RDP SSHandTelnet VNC

Keyboard‐AMCSupport SSO SSO

Keyboardenhancements Scrollback Performanceimprovementsfor

Macscreensharing

TLS/NLA‐AMCSupport

RDPCertificateidentitywarning

DynamicWindowResize(remove

WindowsizeAMC

option)

WindowControl

Copy‐Paste Copy‐Paste Encoding,CompressionLevel,

JPEGiMageQuality,CursorShape

Update,UseCopyRect,Restricted

Colors,ViewOnly,ShareDesktop

Optimizefortablets/phones Zoom‐inandZoom‐out

PerDeviceLicense HostKey‐SSHdefaultfontsize

SecureMobileAccess12.1WorkPlaceUserGuide

UsingSMAWorkPlace

RDPUsingHTML5

Topics

• KeyboardSupportforRDP

• CopyandPasteinHTML5RDP

KeyboardSupportforRDP

Keyboardsupport forWorkPlaceandAMChasbeenenhancedwithsupportforadditionallanguages.Youcan

selectthekeyboardlanguagefromadrop‐downmenuinWorkPlaceandinAMC.Thelanguagethatthebrowser

issetto,isusedasthedefaultkeyboardlanguage.

Thesekeyboardlanguagesaresupportedin

SMA12.1:

CopyandPasteinHTML5RDP

YoucancopyandpastetextfromoneRDPdevicetoanotherasfollows:

• Localtolocal

• LocaltoRemote

• Remotetolocal

NOTE:ServerauthenticationforRDPisconfiguredbythesystemadministrator.

Bosnian(Cyrillic,Bosnia,Herzegovina) Irish

Bulgarian Italian

Croatian Lithuanian

Czech Luxembourgish

Danish Norwegian

Dutch Polish

English(UnitedKingdom,UnitedStates) Portuguese(Portugal)

Finnish Romanian

French(Belgium,Canada,France,Switzerland) Russian

German(Germany,Switzerland) Spanish

Greek Swedish

Hungarian Turkish

SecureMobileAccess12.1WorkPlaceUserGuide

UsingSMAWorkPlace

UsingBookmarks

DependingonhowyouradministratorhasconfiguredWorkPlace,thehomepagemayincludeanareawhere

youcansaveandaccesspersonallinkstoresourcessuchasURLsandfileshares.

WorkPlacebookmarksaresimilartostandardWebbrowserbookmarksorfavoriteslists,exceptthattheyare

storedontheSonicWall

SMAappliance,notonaspecificcomputer.YoucanaccessandmanageyourWorkPlace

personallinkswheneveryouareloggedintoWorkPlace,regardlessofthecomputeryouareusing.

Whenyouclickabookmark,thespecifiedresourceopensinaseparatebrowserwindow.Rememberthe

following:

• Toaccessfileshares

throughWorkPlacebookmarks,youmustberunningaSonicWall SMAaccessagent,

suchasoneofthetunnelclients,oryoumustconfigurethebookmarktouseaspecialURL.Formore

information,seeAddingBookmarks,orcontactyoursystemadministrator.

• IfusingGoogleChrometoaccessaWebresource

andablankpageappears,disabletheUsehardware

accelerationwhenavailableoptioninGoogleChrome.

Topics:

• AddingBookmarks

• ReorderingBookmarks

• EditingBookmarks

• DeletingBookmarks

AddingBookmarks

Afteryouaddabookmark,itappearsinthePersonalBookmarksgroupinWorkPlace.

1InthePersonalBookmarksgroupinWorkPlace,clicktheplusicon.TheManagebookmarkspage

appears.

NOTE:BookmarksarenotsupportedwhenusingApplicationAccessControl.

SecureMobileAccess12.1WorkPlaceUserGuide

UsingSMAWorkPlace

2ForPosition,selectthepositionforwherethebookmarkwillappearinthelistofbookmarksonthe

WorkPlacepage.

3IntheNamefield,typeashort,descriptivenameforthebookmark.Thisnamewillappearasthe linktext

inthePersonalBookmarksgroupinWorkPlace.

4IntheAddressfield,

typetheURLorpathfortheresource:

• TocreateabookmarkforaURL,typetheURLinhost/pathformat.Ifyouarecreatingabookmark

forastandardHTTPresource,youdonotneedtotypehttp://intheURL.However,ifyouare

creatingabookmarkfora

secureWeb(HTTPS )resource,youmustincludethehttps://

protocolidentifierintheURL(https://intranet.example.com).

• Tocreateabookmarkforafileshareresource,typethefilesharepathinWindowsUniversal

NamingConvention(UNC)format(\\ComputerName\ShareName\Path\File).Forexample,to

addabookmarkforthesales\proposalsfolderonthe

commonserver,type

\\common\sales\proposals.

5IntheDescriptionfield,typeinashortdescriptionfortheresource.

6 SelectthetypeofshortcutfromtheShortcutTypedrop‐downlist.Chooseoneofthefollowing:

• Webshortcut

• Networkshortcut

• RDPshortcut

• Citrixshortcut

• VNCshortcut

• SSHshortcut

• Telnetshortcut

Thedisplaychangesdepending

onwhatyouselect.

SecureMobileAccess12.1WorkPlaceUserGuide

UsingSMAWorkPlace

Forexample,aWebshortcutmightbeconfiguredasshownbelow:

AnRDPshortcutmightbeconfiguredasshownbelow:

7 ClickSave.

SecureMobileAccess12.1WorkPlaceUserGuide

UsingSMAWorkPlace

ReorderingBookmarks

Youcancontroltheorderofyourbookmarks(forexample,toplacethemostfrequentlyusedbookmarksatthe

topofthelist).

1InthePersonalBookmarksgroupinWorkPlace,clickthepencilicon.TheEditShortcutdialogappears.

2 SelectthedesiredpositionforthisbookmarkfromthePositiondrop‐downlist.

3 ClickSave.

EditingBookmarks

Youeditbookmarksafteryouhaveaddedthem.

1InthePersonalBookmarksgroupinWorkPlace,clicktheicon.TheEditShortcutdialogdisplays.

2Editthevaluesthatyouwanttochange.

3 ClickSave.

SecureMobileAccess12.1WorkPlaceUserGuide

UsingSMAWorkPlace

DeletingBookmarks

Youcandeletebookmarksthatyounolongerneed.

1InthePersonalBookmarksgroupinWorkPlace,clicktheicon.TheConfirmDeletedialogappears.

2 ClickDelete.

WorkingwithFoldersandFiles

WorkPlaceenablesyoutoworkwithnetworkfilesandfoldersonanetworkusingaWebbrowsermuchasifyou

wereworkinglocallyonthenetwork.Toaccessfileandfolderutilities,clickonNetworkExplorer.

WorkPlaceautomaticallydisplaystheHTML‐basedNetworkExplorer,buttherearetwoNetworkExplorer

interfacesavailable:

•HTML‐basedNetworkExplorer–TheHTML‐basedNetworkExplorerenablesyoutoworkwithnetwork

filesandfoldersonanetworkusingaWebbrowsermuchasifyouwereworkinglocallyonthenetwork.

TheNetworkExplorerpagedisplayssharedfoldersorfilesthatyouhavepermission

toaccess,and

providesaccesstofileandfolderutilities.YoucanusethisNetworkExplorertobrowsedomains,servers,

shares,folders,andfiles.TheHTML‐basedNetworkExploreristhedefaultinterfaceonalldevices.See

UsingtheHTML‐BasedNetworkExplorer.

•Java‐basedNetworkExplorer–TheJava‐based

NetworkExplorerhasasimilarlookandfeeltothe

WindowsExplorertool,featuringdraganddrop,multiplefileselection,andbookmarkcapabilities.The

interfacedisplaysthelocalcomputerintheleftpaneandtheremotelocationintherightpane.SeeUsing

theJava‐BasedNetworkExplorer.

SecureMobileAccess12.1WorkPlaceUserGuide

UsingSMAWorkPlace

UsingtheHTML‐BasedNetworkExplorer

TheHTML‐basedNetworkExploreristhedefaultinterfaceonalldevices.TheHTML‐basedNetworkExplorer

enablesyoutoworkwithnetworkfilesandfoldersonanetworkusingaWebbrowsermuchasifyouwere

workinglocallyonthenetwork.TheNetworkExplorerpagedisplayssharedfoldersor

filesthatyouhave

permissiontoaccess.Youcanbrowsethesedomains,servers,shares,folders,andfilesbyclickinglinksonthe

NetworkExplorerpage.Thenavigationpaneattheleftdisplaysalistofresourcesavailableonyournetwork.

Thepaneontherightenablesyoutoworkwith

foldersandfiles.

TheFileShareControlstabledescribesthecontrolsatthetopoftheFileSharewindow.

NOTE:Accessingsomeitemsmayrequireyoutologin,ifspecialpermissionsarerequiredforthatitem.

WorkPlacefirstattemptstoaccessnetworkresourcesusingyourWorkPlacelogincredentials;ifthe 

resourcerequiresdifferentcredentials,youarepromptedtosupplythem.

FileShareControls

Button Description

Reload Reloadsthecurrentfoldertodisplay

anychanges.

New Createsanewfolderinthecurrentnetworkfolder

Delete Deletestheselectedfolderorfolders.Notethatonlyemptyfolderscanbe

deleted.Iftherearefilesinthefolder,anerrormessageisdisplayed.Deleteall

filesoutofthefolderandthendeletethefolder.

Rename Renamestheselected

foldersandfiles.Chooseitemsbyselectingthecheckbox

nexttotheirnameundertheSelectcolumn.

Upload Uploadtheselectedfilesorfolderstotheselectednetworkfolder

Download Downloadtheselectedfilesorfolderstothelocalfolder.

Bookmark CreatesanewbookmarktothecurrentFileSharelocation.

Logout Logoutofthe

FileShareservice.

Bookmarks Displaysalistoffilesandfoldersthatyouhavebookmarked.

SecureMobileAccess12.1WorkPlaceUserGuide

UsingSMAWorkPlace

Toupdatethecontentsofthenavigationpane,clickReloadonthetopmenu.Thisensuresthatyouareviewing

thelatestversionofanetworkresource.Forexample,ifyoucreateanewfileorfolderanditdoesnotshowup

inthenavigationpane,clickReloadtoupdate

thedisplay.

Dependingonyournetworkenvironment,youmaybeabletoaccessfoldersonyournetworkeddesktop

computer,mobile device,etc.Todothis,youmustmakethosefoldersavailableusingtheWindowsSharing

featureonthatcomputer.See yourWindowsdocumentationformoreinformationaboutsharingfolders.

RelatedTopics

• DisplayingtheHTMLNetworkExplorerPage

• WorkingwithFolders

• WorkingwithFiles

DisplayingtheHTMLNetworkExplorerPage

YoucandisplaytheHTMLNetworkExplorerpagebydoingoneofthefollowing(themethodsavailabletoyou

dependonhowyouradministratorhasconfiguredWorkPlace):

• ClickanappropriatenetworkshortcutinWorkPlace.

• TypeaUNCpathnameintheAddress:box.

WorkingwithFolders

Whenworkingwithfolders,youmusthavethecorrectpermissionstoperformcertainactions;thesearethe

samepermissionsyouwouldneedifyouwereworkingdirectlyonthenetwork.Thefolderpagemayincludean

optionforuploadingfilesfromyourcomputertothecurrentfolder.Formoreinformation,see

UploadingFiles.

Topics:

• ViewingtheContentsofaFolder

• CreatingFolders

• RenamingFolders

• DeletingFolders

ViewingtheContentsofaFolder

Whenyouclickafoldername,apageappearsdisplayingthatfolder’ scontents.Youcanperformanumberof

differentactionswithinthecurrentfolder,suchassortingitemsandcreating,renaming,anddeletingfolders.

Toviewthecontentsofafolder:

1 ClickthenameofthefolderyouwanttoviewintheleftnavigationpaneoftheNetworkExplorerpage.

Anysubfolderscontainedinthecurrentfolderaredisplayedintheleftnavigationpane.Anyfiles

containedinthecurrentfolderaredisplayedontheright.

SonicWALL SMA 8200v, SMA 6200, SMA 7200 User guide

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