SonicWALL Mobile Connect User guide

SonicWall®MobileConnectfor

Android5.0

UserGuide

SonicWallMobi leConnectforAndroid5.0UserGuide

Contents

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2

IntroductiontoMobi leConnect........................................................4

HowMobileConnectWorks ............... .......................

....................... 4

NewFeaturesinMobileConnect5.0.....................

................................ . 4

AdditionalFeatureInformation....... .. .....

............................................ 6

SupportedPlatforms ....

...............................................................  7

AndroidProductSupport..................................

......................... 7

SonicWallApplianceSupport............. .........

............... .................. . 8

RequiredNetworkInformation.............

............... .................. ......... 8

InstallingandConnecting .....

........................................................9

InstallingMobileConnect ............... .................. ..........

.................... 9

CreatingandSavingConnections ..........................

.............................. 10

CreatingFirewallorSMA100Series/SRAConnections...........

......................11

CreatingSMA1000Series/E‐ClassSRAConnections................ .. .

.................13

InitiatingaConnection..............................

................................ ..14

ConnectingtoaFirewallorSMA100Series/SRAAppliance.....

........................ 14

ConnectingtoanSMA1000Series/E‐ClassSRAAppliance...............

............... 18

ConfiguringClientCertificates................................

.......................... 25

ClientCertificateswithSMA1000Series/E‐ClassSRA. .............

....................25

ClientCertificateswithSMA100Series/SRA ......................

.................... 27

UsingtheMobileConnectWidget .........................

.............................. 30

InstallingandUsingtheQuick SettingsTile .............

...................................30

InstallingtheQuick SettingsTile ..........

........................................... 31

UsingtheQuickSettingsTile ..

...................................................... 32

UsingAppShortcuts...........................................

............... ........ 33

Settings,Bookmarks,andFiles.......................

................................ .34

SettingsOverview............... .

............... .....................................34

SettingsSection.............................. .................

...................35

SupportSection.............................

................................ ..... 37

AdditionalSettingsforSMA1000Series/E‐ClassSRA ...

................................  37

URLControlSyntaxandParameters.............

................................ ........ 38

UsingtheaddprofileCommand......

................................ .. ............. 38

Usingtheconnect

Command.................................. .....................39

UsingthedisconnectCommand ..................... ...................

............. 40

UsingthecallbackurlCommandParameter................................

............ 41

UsingBookmarks ....................................

............... ..................  42

ShowingandFilteringBookmarks.............

............... .................. .....42

SupportedBookmarkTypes.........

............... ................................ 44

UsingFiles.

............... .................. ........................................ 47

FileTypesandPolicies ........................

................................ .....49

ApplicationAccessControl ..........

.............. . . ................ .................52

AboutApplication

AccessControl.................. ..................................... 52

Contents

SonicWallMobi leConnectforAndroid5.0UserGuide

Contents

3

LogginginandRegisteringyourDevice .............................. ..................... 53

ControllingAppBehavior...................... ...................

.....................55

ViewingtheAppListafterConnecting.......................

............................ 56

AboutLearningMode(AdministratorsOnly).................

............................. 57

MonitoringandTroubleshooting ..................

....................................58

MonitoringMobileConnect .......... ..

................................ ................ 58

TroubleshootingMobile

Connect........................ ................................ 61

FailedEndPointControlCheck .............................. ........

................ 62

GeneralTroubleshooting ................................

............... ............ 63

SonicWallSupport........ . ............

.............................................64

AboutThisDocument...

............... .................. ............................. 65

SonicWallMobi leConnectforAndroid5.0UserGuide

IntroductiontoMobileConnect

1

4

IntroductiontoMobileConnect

SonicWall®MobileConnectforAndroidisanappthatenablesAndroiddevicestoestablishsecure,mobile

connectionstoprivatenetworksprotectedbySonicWallsecurityappliances.

Topi cs:

• HowMobileConnectWorksonpage4

• NewFeaturesinMobileConnect5.0onpage4

• AdditionalFeatureInformationonpage6

• SupportedPlatformson

page7

HowMobileConnectWorks

Modernbusinesspracticesincreasinglyrequirethatusersbeabletoaccessanynetworkresource(files,internal

websites,etc.),anytime,anywhere.Atthesametime,ensuringthesecurityoftheseresourcesis aconstant

struggle.Whilemostusersareawarethattheymusttakecaretoprotectcomputersfromnetworksecurityrisks,



thissecurityawarenessdoesnotalwaysextendtomobiledevices.Andyet,mobiledevicesareincreasingly

subjecttosecurityattacks.Furthermore,mobiledevicesoftenuseinsecure,untrusted,publicWi‐Fihotspotsto

connecttotheInternet.Itisthereforeachallengetoprovidesecure,mobileaccesswhilestillguardingagainst

theinherentsecurityrisksofusingmobile devices.

TheSonicWallMobileConnectforAndroidappprovidessecure,mobileaccesstosensitivenetworkresources.

MobileConnectestablishesaSecureSocketLayerVirtualPrivateNetwork(SSLVPN)connectiontoprivate

networksthatareprotectedbySonicWallsecurityappliances.Alltr a ffictoandfrom

theprivatenetworkis

securelytransmittedovertheSSLVPNtunnel .

TogetstartedwithSonicWallMobileConnect:

1InstallSonicWallMobileConnectfromtheGooglePlayStoreortheAmazonAppstore.

2Enterconnectioninformation(servername,username,password,etc.).

3Initiateaconnectiontothenetwork.

4MobileConnectestablishesaSSLVPNtunneltotheSonicWallsecurityappliance.

Youcannowaccessresourcesontheprivatenetwork.Alltraffictoandfrom

theprivatenetworkissecurely

transmittedovertheSSLVPNtunnel.

NewFeaturesinMobileConnect5.0

Thissectiondescribestheenhancementsincludedin theMobileConnect5.0release.

•AndroidNougat(7.0)–MobileConnectsupportsrunningmultipleappsinsplit‐screenmode.

Frequently‐usedcontrolssuchasConnect,Disconnect,andmorecanbequicklyaccessedfromtheQuick

SettingsTile(Android7.0+)orbylong‐pressingthe

appshortcut(Android7.1+).

SonicWallMobi leConnectforAndroid5.0UserGuide

IntroductiontoMobileConnect

5

•AndroidOreo(8.0)–MobileConnectnowsupportsresumingandreconnectingonOreo.

•SecureWebBookmarks–Webbookmarkscannow belaunchedwithinMobileConnectinstea dof

launchingathirdpartybrowser,allowingforaseamlessandmoresecureuserexperience.SecureWeb

BookmarksalsosupportSingleSign‐Onand

requireaconnectiontoaVPNserverwithsoftwarethat

supportsthesecurewebbookmarkpolicy.

• AdditionalHTML5BookmarksSupport–MobileConnectnowsupportsHTML5BookmarksforVPN

connectionstosupportedSMA1000Seriesservers.

• AdditionalFingerprintAuthenticationSupport–MobileConnectnowsupportsFingerprint

AuthenticationforVPNconnectionsto

supportedSMA1000Seriesservers.

•CaptureATPIntegration–UploadedfilescanbescannedbytheSonicWallCaptureAdvancedThreat

Protectionservice.ASonicWallSMA1000SeriesserverwithCaptureATPadd‐onisrequired.

•SAMLIdPauthenticationforSMA1000–MobileConnectsupportsconnectingtoSMA1000Series

serversconfigured

withSAML2.0IdP.

•FileBrowserEnhancements–Additionalfolderoperations(add,renameanddelete)andfile operations

(upload,renameanddelete)arenowavailable.

SonicWallMobi leConnectforAndroid5.0UserGuide

IntroductiontoMobileConnect

6

AdditionalFeatureInformation

SonicWallMobileConnectforAndroidcontinuestosupportthefollowingfeatures:

•MaterialDesign‐MobileConnecthasbeenredesignedaccordingtoAndroid'smaterialdesign

guidelines,Google'scomprehensiveguideforvisual,motion,andinteractivedesignacrossplatformsand

devicesthatwasbroadlyintroducedinAndroid5.0.

• FingerprintAuthentication‐Android6.0+devicesequippedwithfingerprint

scannerscanusefingerprint

authenticationasaseamlessalternativetousernameandpasswordauthenticationifallowedbytheVPN

server.RequiresacompatibleserverwithconfiguredFingerprintAuthenticationpolicy.

Logginginwithfingerprintauthentication

•FilesEnhancements‐FilesBookmarkssupportFTPandSFTPfileserverBookmarksinadditiontoCIFSfile

Bookmarks.

•HTML5BookmarksEnhancements‐Supportforin‐appaccesswithsinglesign‐onforHTML5Bookmarks

includingRDP,VNCandSSH.

Thefollowingthirdpartyappsaresupported:

• DellvWorkspace

• JuiceSSH

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HTML5BookmarksaredisplayednativelywithinMobileConnectandprovideaseamlessandmore

secureuserexperience,includingsupportforsinglesign‐on.

HTML5bookmarks

SupportedPlatforms

Thefollowingsectionsdescribethesupportedplatformsand networkinformationforMobileConnect:

• AndroidProductSupportonpage7

• SonicWallApplianceSupportonpage8

• RequiredNetworkInformationonpage8

AndroidProductSupport

SonicWallMobileConnectrequirestheAndroid4.1ornewerplatformandacellularorWi‐Ficonnection.

SonicWallMobileConnecthasbeenverifiedtorunonthefollowingAndroiddevicesrunningtheofficialAndroid

4.1ornewerplatform:

• GooglePixel • OnePlus3

• GooglePixelCTablet • LenovoK6Power

• DellVenue

7 • SamsungGalaxyS8

• DellVenue8 • SamsungNexus10

• HuaweiNexus6P • SamsungGalaxyS2

• ASUSNexus7 • SamsungGalaxyS3

Native HTML5 Bookmarks:

RDP Bookmark:SSH Bookmark:

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SonicWallApplianceSupport

SonicWallMobileConnectisafreeapp,butminimallyrequiresaconcurrentuserlicenseononeofthefollowing

SonicWallsolutions.However,inordertousethenewMobileConnectfeaturesproperly,thenewerversionsof

theseOStypesarerequired.

• SonicWallfirewallappliancesincludingtheTZ,NSA,E‐ClassNSA,

andSuperMassive™9000Seriesrunning

SonicOS5.8.1.0orhigher

• SonicWallSecureMobileAccess100Series/SRAappliancesrunning8.0orhigher

• SonicWallSecureMobileAccess1000Series/E‐ClassSRAappliancesrunning11.4orhigher.

TosupportPerAppVPN,theappliancemustberunningSonicWallSecureMobile

Access(SMA)11.4or

higher.

RequiredNetworkInformation

TouseMobileConnect,thefollowinginformationisneededfromyournetworkadministratororITSupport:

•Servernameoraddress–ThisiseithertheIPaddressorURLoftheSSLVPNservertowhichyouare

connecting.TheSSLVPNservercanbeanysupportedSonicWallappliance.SeeSonicWall

Appliance

Supportonpage8.

• Usernameandpassword–Typically ,youarerequiredtoenteryourusernameandpassword,although

someconnectionsmightnotrequirethis.

•Domainname–ThedomainnameoftheSSLVPNserver.MobileConnectmightbeabletoautomatically

determinethiswhenitfirstcontactsthe

server,ortherecouldbemultipledomainsthatcanbeselected.

• ASUSFonePad • SamsungGalaxyS4

• LGNexus4 • SamsungGalaxyS5

• LGNexus5 • SamsungGalaxyTab

• MotorolaDroidRazrTablet • AmazonKindleFireHDX

NOTE:AlthoughMobileConnectisdesignedtoworkwithallAndroiddevicesrunningthe4.1ornewer

platform,onlytheaboveplatformshavebeentestedandverifiedtorunMobileConnect.Testingwas

performedonvariousAndroidversions,includingthemostrecentversion8.0.CustomROMsarenot

officiallysupported.

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InstallingandConnecting

ThissectiondescribeshowtoinstallMobileConnectonyourdeviceandhowtoconfigureandinitiateaVPN

connectionusingMobileConnect.Additi onalfeaturesarealsodescribed.

Topi cs:

• InstallingMobileConnectonpage9

• CreatingandSavingConnectionsonpage10

• InitiatingaConnectiononpage14

• ConfiguringClientCertificates

onpage25

• UsingtheMobileConnectWidgetonpage30

• InstallingandUsingtheQuickSettingsTileonpage30

• UsingAppShortcutsonpage33

InstallingMobileConnect

SonicWallMobileConnectisinstalledthroughtheGooglePlayStoreortheAmazonAppstore.

TodownloadandinstalltheMobileConnectapp:

1OnyourAndroiddevice,taptheGooglePlayicon.

Or,typethe followinginthebrowser:

GooglePlayStore:

https://play.google.com/store/apps/details?id=com.sonicwall.mobileconnect

AmazonAppstore:

https://ww w.amazon.com/gp/mas/dl/android?p=com.sonicwall.mobileconnect

2GototheSearchtab,typeSonicWall Mobile Connect,andtapSearch.

3Inthesearchresults,selectSonicWallMobileConnect.

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4TaptheInstallbuttonunderSonicWallMobileConnect.Theappwillinstallonyourdevice.When

installationiscomplete,theSonicWallMobileConnecticonwillappearonyourdevice.

IfyouencounteranerrorwhenattemptingtodownloadSonicWallMobileConnect,pleasegotothe

appropriatesiteforhelp:

•GooglePlayStore

Help‐Followtroubleshootingproceduresandinstructionsonhowtoreport

theissueusingyourGoogleaccount:

http://support.google.com/googleplay/?hl=en

•AmazonAppstoreHelp‐Followtroubleshootingproceduresandinstructionsonhowtoreport

theissueusingyourGoogleaccount:

http://www.amazon.com/gp/help/customer/display.html?nodeid=201111910

CreatingandSavingConnections

TheprocessofcreatingaMobileConnectconnectionisslightlydifferentdependingonthetypeofSonicWall

appliancetowhichyouareconnecting.

• CreatingFirewallorSMA100Series/SRAConnectionsonpage11

• CreatingSMA1000Series/E‐ClassSRAConnectionsonpage13

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CreatingFirewallorSMA100Series/SRAConnections

TocreateandsaveanewconnectiontoaSonicWallnetworksecurityapplianceorSMA100Series/

SRAappliance:

1 LaunchSonicWallMobileConnect.Youwillbepresentedwiththescreentobeginyourfirstconnection.

TapAddconnection.

2IntheNamefield,typeinadescriptivenamefortheconnection.

3IntheServerfield,typeintheURLorIPaddressoftheserver(appliance).

4TapNext,Done,Finished,

orSave(dependingonversionused).MobileConnectattemptstocontactthe

SonicWallappliance.

• IfMobileConnectcontactstheappliancesuccessfully,theserverconnectionisaddedtothelistof

savedconnectionsontheConnectionsscreen.

• Iftheattemptfails,awarningmessagedisplays,askingifyouwanttosavethe

connection.Verify

thattheserveraddressorURLisspelledcorrectly,andthentapSave.

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5IfMobileConnectsuccessfullycontactstheserver,youarepromptedtoenteryourusernameand

password,unlesstheserverdoesnotrequirethisinformation.TypeyourcredentialsintotheUsername

andPasswordfields.



6TheDomainfieldisauto‐populatedwiththedefaultdomainfromtheserver.Toselectadifferent

domain,

tapDomaintodisplayadrop‐downmenuoftheavailableoptions,andthenselectthecorrect

domainandtapSave.

NOTE:Ifthepreviousscreenshotdoesnotmatchwhatisdisplayedonyourdevice,youare

connectingtoaSonicWallSMA1000Series/E‐ClassSRAappliance.SeeCreatingSMA1000Series/

E‐ClassSRAConnectionsonpage13.

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CreatingSMA1000Series/E‐ClassSRAConnections

TocreateandsaveanewconnectiontoaSonicWallSMA1000Series/E‐ClassSRAappliance:

1 LaunchSonicWallMobileConnect.Youwillbepresentedwiththescreentobeginyourfirstconnection.

TapAddconnection.

2IntheNamefield,typeinadescriptivenamefortheconnection.

3IntheServerfield,typeintheURLorIPaddressoftheserver(appliance).

4TapNext,Done,Finished,

orSave(dependingonversionused).MobileConnectattemptstocontactthe

SonicWallappliance.

• IfMobileConnectcontactstheappliancesuccessfully,theserverconnectionisaddedtothelistof

savedconnectionsontheConnectionsscreen.

• Iftheattemptfails,awarningmessagedisplays,askingifyouwanttosavethe

connection.Verify

thattheserveraddressorURLisspelledcorrectly,andthentapSave.

ClickingSaveaddstheserverconnectiontothelistofsavedconnectionsontheConnections

screen.

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InitiatingaConnection

TheprocessofconnectingMobileConnecttoSonicWallappliancesvariesslightlydependingonthetypesof

appliancesyouareconnecting.

• ConnectingtoaFirewallorSMA100Series/SRAApplianceonpage14

• ConnectingtoanSMA1000Series/E‐ClassSRAApplianceonpage18

ConnectingtoaFirewallorSMA100Series/SRA

Appliance

Afteryousaveanewconnection,theConnectionsscreendisplaysthelistofallconfiguredconnections.

Connectionsscreen

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ToinitiateaMobileConnectsession:

1Inthelist,taptheconnectionthatyouwanttoinitiate.TheConnectionstatuspagedisplays.

2TaptheVPNon/offswitchtoturn ontheVPN.

3Thefirsttimeyouinitiateaconnection,aConnectionRequestmessagedisplays.TapOKtocontinue.

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4Whentheconnectionissuccessfullyestablished,theStatuschangestoConnectedandtheVPNswitch

remainsintheONposition.

AnybookmarksdefinedfortheportalaredisplayedbelowtheStatusline,andallowyoutonavigate

directlytothebookmark'sdestination.BookmarksonlyappearafteraVPNconnectionisestablished

toa

serverthatisrunningfirmwarethatsupportsMobileConnectbookmarks,andbookmarkshavebeen

definedforthatuser.

NOTE:Ifthissequenceofeventsdoesnotmatchwhatisdisplayedonyourdevice,youare

connectingtoaSonicWallSMA1000Series/E‐ClassSRAappliance.SeeConnectingtoanSMA

1000Series/E‐ClassSRAApplianceonpage18.

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5PresstheHomebuttontoreturntoyourdevice'shomescreen.Youcannownavigatetootherappsto

accessyourIntranetnetwork.

ThestatusbardisplaysaVPNicontoindicatethatthesessionisstillconnected.

IftheVPNconnectionisinterrupted,theVPNiconwilldisappearandyou

willnolongerbeabletoaccess

theIntranetnetwork.Thiscanhappenifyourdevice'sconnectiontransitionstoadifferentnetwork

connection(forexample,fromWi‐Fitocellular).

ReturntoMobileConnecttoreestablishtheconnection.Optionally,youcanconfiguretheAutomatic

ReconnectoptionontheSettingsscreento

haveMobileConnectautomaticallyattempttoreestablish

interruptedconnections.

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ConnectingtoanSMA1000Series/E‐ClassSRA

Appliance

AfteryousaveanewSMA1000Series/E‐ClassSRAconnection,theConnectionsscreendisplaysthelistofall

configuredconnections.IntheConnectionsscreenimage,theSMAconnectionsareSecureMobileAccessand

SMAVirtualAppliance.

Connectionsscreen

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ToinitiateaMobileConnectsession:

1Inthelist,taptheconnectionthatyouwanttoinitiate.TheConnectionstatuspagedisplays.

2TaptheVPNon/offswitchtoturn ontheVPN.

3Thefirsttimeyouinitiateaconnection,aConnectionRequestmessagedisplays.TapOKtocontinue.

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4IfMobileConnectsuccessfullycontactstheserver,youarepromptedtoselectwhichLoginGrouponthe

applianceyouwanttoconnectto.IfyoudonotknowwhichLoginGrouptoconnectto,contactyour

networkadministrator.

5IftheLoginGroupyouconnecttoisnotlisted,selectOtherto

manuallytypeinthegroupname.

NOTE:Ifthescreenshotabovedoesnotmatchwhatisdisplayedonyourdevice,youare

connectingtoaSonicWallfirewallorSMA100Series/SRAappliance.SeeConnectingtoaFirewall

orSMA100Series/SRAApplianceonpage14.

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SonicWALL Mobile Connect User guide

SonicWALL Mobile Connect User guide

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