8
|
BRETFORD.COM
TROUBLESHOOTING
If your system does not work properly, you may need to reboot your power controller (see page 6, g. 4). Power OFF for 30 seconds and power
back ON. If you are still experiencing problems, follow these troubleshooting tips.
No image appears
on the display
monitor
Explanation 1
There is a problem with the source device. Solution 1
Verify the source device is powered ON and is displaying an image.
Explanation 2 Extron Switch/display monitor HDMI
connection is incorrect. The switch is mounted under the
front edge of the table.
Solution 2
Verify that the HDMI output cable from the Extron Switch is
connected to the HDMI input on the display monitor and the appropriate HDMI
input on the display monitor is selected.
Explanation 3 The display monitor is OFF.
Solution 3
Follow the steps under “Testing The System” to ensure the display is
on and sleep mode/power saver is disabled.
Explanation 4 There is a problem with the display
monitor.
Solution 4
Connect a source device directly to the display monitor to ensure if
functions properly.
Explanation 5 The display monitor does not show
image at the incoming resolution.
Solution 5
On rare occasions the “EDID” settings on the Extron Switch may
need to be changed. Refer to the Extron SW HDMI Series User Guide or
contact an Extron Support Representative at 800-633-9876.
The Share Button
does not illuminate
blue when pressed
Explanation 1
There is a problem with the source
device.
Solution 1
Verify the source device is powered ON and is displaying an image.
Explanation 2 The Share Cables are not correctly wired
to the switch.
Solution 2
Refer to the assembly instructions to ensure the contacts are
attached in the correct position and that there is a good connection on the blue
tally pins.
Explanation 3 The Share Button does not illuminate
when pressed.
Solution 3
Connect your source device to a dierent Share Cable. If the other
Share Cabels function properly, for additional troubleshooting support, contact
an Extron Support Representative at 800-633-9876. Warranty replacements
are processed through Bretford.
Explanation 4 The Extron Switch is not powered ON.
Solution 4
Conrm the LED light indicators are OFF on the Extron Switch. If
yes, check the power cable connection on the back of the Extron Switch and
verify that the Extron Switch is plugged into a live power source.
Explanation 5 There is a problem with the Extron
Switch.
Solution 5
If after checking the connections none of your cables work properly,
there may be a problem with the Extron Switch. For additional troubleshooting
support, contact an Extron Support Representative at
800-633-9876. Warranty replacements are processed through Bretford.
Explanation 6 The source device does not output +5V.
Solution 6
Connect a dierent source device to conrm the system is operating
properly. If your source device is incapable of a +5V output, you will need to use
a dierent device.