Xerox DocuPrint N24 User manual

Type
User manual

This manual is also suitable for

XEROX
Xerox DocuPrint N24, N32, N40, N3225 and
N4025 Network Laser Printer Service
Manual
720P56510
Rev D
2 February 2000
2/2000
Product Safety ii DocuPrint N24, N32, N40, N3225, and N4025
This Service Manual contains information that
applies to the DocuPrint N24, N32, N40, N3225
and N4025 Electronic Laser Printer.
NOTICE
This manual is for use by Xerox Technicians and
Xerox trained technicians only.
NOTICE
While every care has been taken in the
preparation of this manual, no liability will be
accepted by Xerox arising out of any inaccuracies
or omissions.
All service documentation is supplied to Xerox
external customers for informational purposes
only. Xerox service documentation is intended for
use by certified, product trained service personnel
only. Xerox does not warrant or represent that
such documentation is complete. Nor does Xerox
represent or warrant that it will notify or provide to
such customer any future changes to this
documentation. Customer’s service of equipment,
or modules, components, or parts of such
equipment may void any otherwise applicable
Xerox warranties. If Customer services such
equipment, modules, components, or parts
thereof, Customer releases Xerox from any and
all liability for Customer’s actions, and Customer
agrees to indemnify, defend, and hold Xerox
harmless from any third party claims which arise
directly or indirectly from such service.
Prepared by:
USCO Customer Services Education & Learning
Technical Literacy
Xerox Document University
P.O. Box 2000
Leesburg, VA. 20177-0198
Prepared for:
Network Printers Business Unit
Customer and Marketing Focus
701 South Aviation Blvd.
El Segundo, California 90245
Copyright 1997, 1998, 1999, 2000 by Xerox
Corporation. Xerox, DocuPrint N24, N32, N40,
N3225, and N4025 are registered trademarks of
Xerox Corporation.
Copyright 1997, 1998, 1999, 2000 Xerox
Corporation. All rights reserved.
Copyright protection claimed includes all forms of
matters of copyrightable materials and information
now allowed by statutory or judicial law or
hereinafter granted, including without limitation,
material generated from the software programs
which are displayed on the screen such as styles,
templates, icons, screen displays, looks, etc.
Xerox, and all product names and product
numbers mentioned in this publication are
trademarks.
Adobe and PostScript are trademarks of Adobe
Systems Incorporated.
PCL, HP LaserJet, and Intellifont are trademarks
of Hewlett-Packard Company. IBM is a trademark
of International Business Machines Corporation.
Microsoft, Microsoft Windows, Microsoft Word,
MS, and MS-DOS are trademarks of Microsoft
Corporation. Univers is a trademark of Linotype
AG or its subsidiaries. WordPerfect is a trademark
of WordPerfect Corporation. Centronics is a
trademark of Centronics Corporation. Macintosh
and TrueType are trademarks of Apple Computer,
Incorporated. All other product names are
trademarks/tradenames of their respective
owners.
PCL, PCL 5e, and PCL 6 are trademarks of
Hewlett Packard Company. This printer contains
an emulation of the Hewlett Packard PCL 5e or
PCL 6 command language, recognizes HP PCL
5e or HP PCL 6 commands, and processes these
commands in a manner compatible with Hewlett
Packard LaserJet printer products.
XL is a trademark of Xiontics Company.
2/2000
DocuPrint N24, N32, N40, N3225, and N4025 iii Product Safety
Warning
This equipment complies with the
requirements in Part 15 of FCC rules for a
class A computing device. Operation of the
equipment in a residential area may cause
unacceptable interference to radio and TV
reception, requiring the operator to take
whatever steps are necessary to correct the
interference.
Electrostatic Discharge
This caution indicates that there are components
which are sensitive to damage caused by
electrostatic discharge.
Shock Hazard
This symbol indicates the presence of potentially
hazardous voltages.
Fuser Hazard
This symbol indicates the presence of extreme
heat from the Fuser Assembly.
CLASS 1 LASER PRODUCT
The DocuPrint N24, N32, N40, N3225, and N4025
laser printers are certified to comply with Laser
Product Performance Standards set by the U.S.
Department of Health and Human Services as a
Class 1 Laser Product. This means that this is a
class of laser product that does not emit
hazardous laser radiation; this is possible only
because the laser beam is totally enclosed during
all modes of customer operation.
The laser and output of the laser scanner unit
produces a beam that, if looked into, could cause
eye damage. Service procedures must be
followed exactly as written without change.
When servicing the machine or laser module,
follow the procedures specified in the manual and
there will be no hazards from the laser.
Laser (FDA): Any laser label visible to service
must be reproduced in the service manual with
location shown or indicated. Safe working
procedures and clear warnings concerning
precautions to avoid possible exposure must also
be included.
The Laser contained in the DocuPrint N24, N32,
N40, N3225, and N4025 meets the following
standard: Laser class 3B, maximum 5mW,
wavelength 780nm.
The following LASER symbol will be displayed at
the start of any procedure where possible
exposure to the laser beam exists.
LUOKAN 1 LASERLAITE
KLASS 1 LASER APPARAT
The DocuPrint N24, N32, N40, N3225, and N4025
have two laser warning labels. Refer to the
illustrations on the next two pages for the location
of the labels.
FM_001
FM_002
CAUTION
These components are susceptible
to electrostatic discharge. Observe
all ESD procedures to avoid
damage.
3/99
Product Safety iv DocuPrint N24, N32 and N40 Service Manual
The first label is located on top of the Laser Unit. This label is visible when the Low Voltage Power
Supply is removed.
.
3/99
DocuPrint N24, N32 and N40 Service Manual vProduct Safety
The second label is located on the top of the front cover. This label is visible when the Top Cover is
removed.
2/2000
Contents vi DocuPrint N24, N32, N40, N3225, and N4025
Table of Contents
Title Page
Introduction .............................................vi
Organization ...........................................vii
Revision Control List ............................viii
Service Call Procedures .......................1-1
Printer Specifications ...........................2-1
Parts Lists ..............................................3-1
Repair Procedures ................................4-1
General Procedures ..............................5-1
Wiring Data ............................................6-1
Repair Analysis Procedures.................7-1
Options...................................................8-1
Introduction
The DocuPrint N24, N32, N40, N3225, and N4025
Service Manual is the primary document used for
repairing and maintaining the DocuPrint N24,
N32, N40, N3225, and N4025 Laser Printers.
This manual contains Service Call Procedures,
Diagnostic Procedures, General Information,
Repair Analysis Procedures, Image Quality
Analysis Procedures, Wiring Data, Parts Lists,
and Options that will enable the Service
Representative to repair DocuPrint N24, N32,
N40, N3225, and N4025 failures.
NOTE
The DocuPrint N24, N32, N40, N3225, and N4025
are the base models. For the remainder of this
service manual, we will consider them as a
product line and refer to them as the DocuPrint
N32. If there is a difference in a repair procedure,
troubleshooting, or part number between the
DocuPrint N24, DocuPrint N32, DocuPrint N40,
DocuPrint N3225, and the DocuPrint N4025 it will
be noted in the procedure or parts lists.
2/2000
DocuPrint N24, N32, N40, N3225, and N4025 vii Product Safety
Organization
This manual is divided into eight sections. The title
and description of each section of the manual is
as follows:
Section 1 - Service Call Procedures
This section is used to identify a suspected
problem. It contains Call Flow, Initial Actions,
Corrective Actions, and Final Actions. This part of
the service manual should always be used to start
the service call.
Section 2 - Printer Specifications
This section contains all the specifications for the
DocuPrint N24, N32, N40, N3225, and N4025
printers.
Section 3 - Parts Lists
This section contains illustrations of disassembled
subsystems and a listing of the spared parts.
Part names are listed in this section of the manual
even if the part itself is not spared. All the parts
that are spared will have the part number listed.
Parts that are not spared will not have a number
listed.
Section 4 - Repair Procedures
This section contains the instructions for removal,
replacement, and adjustment of the spared parts.
Section 5 - General Procedures
This section contains diagnostic routines,
features/options availability, printer setup
procedures, and a listing of tools, supplies, and
accessories.
Section 6 - Wiring Data
This section contains illustrations of the plug/jack
locations and the routing of power and signal
cables.
Section 7 - Repair Analysis Procedures
This section contains the procedures necessary to
repair failures in the printer. This section also
contains the procedures necessary to
troubleshoot image quality problems.
Section 8 - Options
This section contains the specifications, wiring,
instructions for repairing, troubleshooting, and
parts lists for customer purchased options.
2/2000
DocuPrint N24, N32, N40, N3225, and N4025 viii Revision Control List
Revision Control List
Product Manual Title Part Number
DocuPrint N24/ N32/ N40/DocuPrint N24/ N32/ N40/ N3225/ N4025 720P56510
N3225/ N4025 Service Manual
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DocuPrint N24, N32, N40, N3225, and N4025 ix Revision Control List
Revision Control List
Product Manual Title Part Number
DocuPrint N24/ N32/ N40/DocuPrint N24/ N32/ N40/ N3225/ N4025 720P56510
N3225/ N4025 Service Manual
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Revision Control List xDocuPrint N24, N32, N40, N3225, and N4025
Revision Control List
Product Manual Title Part Number
DocuPrint N24/ N32/ N40/ DocuPrint N24/ N32/ N40/ N3225/ N4025 720P56510
N3225/ N4025 Service Manual
Page Date Page Date Page Date Page Date
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DocuPrint N24, N32, N40, N3225, and N4025 xi Revision Control List
Revision Control List
Product Manual Title Part Number
DocuPrint N24/ N32/ N40/DocuPrint N24/ N32/ N40/ N3225/ N4025 720P56510
N3225/ N4025 Service Manual
Page Date Page Date Page Date Page Date
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Revision Control List xii DocuPrint N24, N32, N40, N3225, and N4025
Revision Control List
Product Manual Title Part Number
DocuPrint N24/ N32/ N40/ DocuPrint N24/ N32/ N40/ N3225/ N4025 720P56510
N3225/ N4025 Service Manual
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2/2000
DocuPrint N24, N32, N40, N3225, and N4025 xiii Revision Control List
Revision Control List
Product Manual Title Part Number
DocuPrint N24/ N32/ N40/DocuPrint N24/ N32/ N40/ N3225/ N4025 720P56510
N3225/ N4025 Service Manual
Page Date Page Date Page Date Page Date
8-315 2/98
8-316 2/98
8-317 2/98
8-318 7/98
8-319 7/98
8-320 2/98
8-321 2/98
8-322 2/98
8-323 7/98
8-324 2/98
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2/2000
Revision Control List xiv DocuPrint N24, N32, N40, N3225, and N4025
Revision Control List
Product Manual Title Part Number
DocuPrint N24/ N32/ N40/ DocuPrint N24/ N32/ N40/ N3225/ N4025 720P56510
N3225/ N4025 Service Manual
Page Date Page Date Page Date Page Date
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8-468 2/98
8-469 2/98
8-470 2/98
8-471 2/98
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3/99
DocuPrint N24, N32 and N40 Service Manual 1-1 Service Call Procedures
Section 1
Service Call Procedures 1
1.1 Call Flow Diagram .......................................................................... 1-2
1.2 Initial Actions .................................................................................. 1-3
1.3 Corrective Actions.......................................................................... 1-3
1.4 Final Actions ................................................................................... 1-4
3/99
Service Call Procedures 1-2 DocuPrint N24, N32 and N40 Service Manual
1.1 Call Flow Diagram
The basic troubleshooting steps are outlined in the Call Flow Diagram (Figure 1.1). All service calls
begin with Initial Actions and end with Final Actions.
Figure 1.1 Call Flow Diagram.
Initial Actions
Corrective Actions
RAPsParts List Repair Procedures
Wiring Data General Procedures
Final Actions Correct Any
Secondary Problems
Image Quality
3/99
DocuPrint N24, N32 and N40 Service Manual 1-3 Service Call Procedures
1.2 Initial Actions
1Question the operator and verify the problem.
2Check that the printer paper path is clear of foreign matter such as staples, paper clips, and
paper scraps.
3After you have identified the problem symptom, check the following items:
•The printer is connected to a wall power outlet, and the outlet is supplying the
correct voltage.
•The printer power cord is not frayed or broken.
•The printer is correctly grounded.
•The printer is in an appropriate operating environment, with no extremes of heat
or humidity.
•The printer is not exposed to direct sunlight.
•The printer is on a level and stable surface.
1.3 Corrective Actions
1If the printer has an obvious failure or fault, you can go directly to the appropriate Repair
Procedure (Section 4) or Repair Analysis Procedure (RAP) (Section 7) and begin corrective
action.
2If the fault is not obvious, follow the Entry Level RAP (Section 7.1) to identify the problem and
begin corrective action.
3If the fault is related to Image Quality, go directly to the Image Quality RAP to correct the
problem.
4After all corrective actions have been made, perform Final Actions.
3/99
Service Call Procedures 1-4 DocuPrint N24, N32 and N40 Service Manual
1.4 Final Actions
1Run Test Prints to evaluate print quality.
2Perform the Image Quality Checkout procedures in Section 7 to correct any print quality defects.
3Correct any secondary problems (return to Corrective Actions, if necessary).
4Reinstall the machine covers.
5Clean the machine and the work area.
6Ask the customer to send a print job to verify printer operation.
7Provide operator training as required.
8Close the call.
2/2000
DocuPrint N24, N32, N40, N3225, and N4025 2-1 Printer Specifications
Section 2
Printer Specifications 2
2.1 Electrical Specifications .............................................................. 2-3
2.1.1 Power Sources and Consumption ......................................... 2-3
2.1.2 Power On/Off ......................................................................... 2-3
2.1.3 Power Saver .......................................................................... 2-3
2.1.4 Laser ...................................................................................... 2-3
2.2 Mechanical Specifications ........................................................... 2-4
2.3 Standard Configuration ................................................................ 2-5
2.4 Physical Location ......................................................................... 2-6
2.5 Consumables ................................................................................ 2-6
2.6 Status Display/Controls ............................................................... 2-6
2.7 Functional Specifications ............................................................ 2-7
2.7.1 General Information ............................................................... 2-7
2.7.2 Printing Speed For First Sheet Out ........................................ 2-7
2.7.3 Continuous Printing Speed (CPS) After First Sheet Out ....... 2-8
2.7.3.1 CPS After First Sheet Out (N32/N3225) ....................... 2-8
2/2000
Printer Specifications 2-2 DocuPrint N24, N32, N40, N3225, and N4025
2.7.3.2 CPS After First Sheet Out (N24) ................................... 2-8
2.7.3.3 CPS After First Sheet Out (N40/N4025) ....................... 2-9
2.7.4 Continuous Printing Speed (CPS) After First Sheet Out ..... 2-10
2.7.4.1 CPS After First Sheet Out (N32/N3225) ..................... 2-10
2.7.4.2 CPS After First Sheet Out (N24) ................................. 2-10
2.7.4.3 CPS After First Sheet Out (N40/N4025) ..................... 2-11
2.8 Environment ................................................................................ 2-12
2.9 Safety Standards ........................................................................ 2-12
2.10 Options ...................................................................................... 2-13
2.11 Paper Specifications ................................................................. 2-14
2.11.1 Special Media Used with N24/N32/N40/N3225/N4025 ...... 2-14
2.11.2 Approved Media Certified on the N24/N32/N40/N3225/N4025
Printer Family ...................................................................... 2-15
2.11.3 Paper Tray Capacity ........................................................... 2-17
2.11.3.1 Trays 1 and 2 (Standard) .......................................... 2-17
2.11.3.2 Multisheet Bypass Feeder [MBF] (Standard) ............ 2-17
2.11.3.3 High Capacity Feeder [HCF] (Option) ....................... 2-18
2.11.3.4 Envelope Feeder (Option) ......................................... 2-18
2.11.4 Paper Limitations ............................................................... 2-19
2.12 Paper Output Devices & Support Paper Specifications ........ 2-20
2.12.1 Face Down Bin (Standard) ................................................ 2-20
2.12.2 Offset Unit (Standard) ........................................................ 2-20
2.12.3 Duplex Module (Option) ..................................................... 2-21
2.12.4 Face Up Bin (Standard) ..................................................... 2-21
2.12.5 Mailbox (Option) ................................................................ 2-21
2.12.6 Finisher (Option) ................................................................ 2-21
2.13 Operating Language and Emulation ....................................... 2-21
2.14 Communication Interfaces ...................................................... 2-22
2.15 Print Alignment Specification .................................................. 2-22
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Xerox DocuPrint N24 User manual

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User manual
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