Ingenico 5100 Operating instructions

Ingenico 5100

Paymark Version 6.0 Contactless

Operating Guide

VERSION 1.3

Document ID: 0072

INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3

TABLE OF CONTENTS

1

INTRODUCTION .............................................................................................................................. 7

2

HARDWARE OVERVIEW ................................................................................................................. 7

2.1

T

HE

INGENICO

5100

T

ERMINAL

..................................................................................................... 7

2.1.1

Features of the i5100 ....................................................................................................... 8

2.1.2

The i5100 Keyboard ......................................................................................................... 9

2.1.2.1

Green/ENTER Key ..................................................................................................................... 10

2.1.2.2

Yellow/CLEAR Key .................................................................................................................... 10

2.1.2.3

Red/CANCEL Key ..................................................................................................................... 10

2.1.2.4

FUNCTION Key ........................................................................................................................... 10

2.1.2.5

FEED Key ..................................................................................................................................... 10

2.1.2.6

'Soft' Function Keys ................................................................................................................... 10

2.1.2.7

Alphanumeric Key Entry .......................................................................................................... 10

2.1.3

Card Reader .................................................................................................................. 11

2.1.3.1

Magnetic Stripe Card .............................................................................................................. 11

2.1.3.2

Smart Card (IC Card) .............................................................................................................. 11

2.2

T

HE

INGENICO

3010

P

INPAD

...................................................................................................... 12

2.2.1

Features of the Pinpad ................................................................................................. 13

2.2.2

The i3010 Keyboard ....................................................................................................... 14

2.2.2.1

Keypad ....................................................................................................................................... 14

2.2.2.2

Green/ENTER Key ..................................................................................................................... 15

2.2.2.3

Yellow/CLEAR Key .................................................................................................................... 15

2.2.2.4

Red/CANCEL Key ..................................................................................................................... 15

2.2.2.5

Function Key .............................................................................................................................. 15

2.2.2.6

Feed Key .................................................................................................................................... 15

2.2.2.7

'Soft' Function Keys ................................................................................................................... 15

2.2.3

The SkyPay-300 Reader ................................................................................................. 16

2.2.4

Features of the SkyPay-300 Reader ............................................................................. 17

2.2.5

Port Layout ..................................................................................................................... 18

2.2.6

Installation of an i3010 Pinpad ..................................................................................... 19

3

SET UP ........................................................................................................................................... 21

3.1

CONFIGURATION

FLOWCHART ............................................................................................. 21

3.1.1

Overview: Procedure to Activate Paymark Terminal ............................................... 21

3.1.2

Dial-Up Configuration Flowchart ................................................................................. 22

3.1.3

TCP-IP (Broadband)/Dial Backup Configuration Flowchart..................................... 23

3.1.4

TCP-IP (Broadband) Configuration Flowchart ........................................................... 24

3.1.5

Multi Merchant Configuration Flowchart ................................................................... 25

3.2

EFTPOS

CONFIGURATION ....................................................................................................... 26

3.2.1

Dial-Up Configuration ................................................................................................... 27

3.2.2

TCP-IP with Dial Back-up Configuration ...................................................................... 28

3.2.3

TCP-IP Configuration ..................................................................................................... 30

3.3

EFTPOS

CONFIGURATION

FOR

MULTI-MERCHANT .............................................................. 31

3.4

MULTI-MERCHANT

CONFIGURATION .................................................................................... 33

3.4.1

Master Memory Reset ................................................................................................... 34

3.4.2

To Deactivate Multi-Merchant Configuration ........................................................... 35

3.5

CONTACTLESS ........................................................................................................................... 36

3.5.1

Contactless Configuration ........................................................................................... 37

3.6

SINGLE

MERCHANT

MEMORY

RESET

CONFIGURATION ...................................................... 38

3.7

REMOTE

KEY

INJECTION

(PKMS) ............................................................................................. 39

3.7.1

Remote Key Injection (PKMS) Configuration ............................................................. 39

3.7.1.1

Dial-up Configuration .............................................................................................................. 39

3.7.1.2

TCP-IP (Broadband) Configuration ....................................................................................... 40

3.7.2

Remote Key Injection (PKMS) Initialisation .................................................................. 41

INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3

3.8

ENABLE/DISABLE

TERMINAL

FUNCTIONS ............................................................................... 42

3.9

CONFIGURE

RECEIPT

HEADER

AND

FOOTER ........................................................................ 44

3.10

RESTART

TERMINAL ................................................................................................................... 46

4

OPERATION OF TERMINAL ........................................................................................................... 47

4.1

MERCHANT

LOGON................................................................................................................. 47

4.1.1

Pending Reversal ........................................................................................................... 47

4.2

PURCHASE

TRANSACTION ...................................................................................................... 48

4.3

CONTACTLESS

PURCHASE

TRANSACTION ............................................................................ 49

4.3.1

Up to the CVM (Card Verification Method) Limit of $80 .......................................... 49

4.3.2

Above the CVM (Card Verification Method) Limit of $80 ........................................ 50

4.4

CASH

OUT

TRANSACTION ....................................................................................................... 52

4.5

REFUND

TRANSACTION............................................................................................................ 53

4.6

CARD

NOT

PRESENT

TRANSACTION....................................................................................... 55

4.7

CARD

NOT

PRESENT

REFUND

TRANSACTION ....................................................................... 57

4.8

EMV

(E

UROPAY

M

ASTER

C

ARD

V

ISA

)

CHIP

CARD

TRANSACTION ............................................ 59

4.9

DEBIT

TIPPING

TRANSACTION.................................................................................................. 61

4.10

CREDIT

CARD

TIPPING

TRANSACTION .................................................................................. 63

4.10.1

Authorisation .............................................................................................................. 63

4.10.2

Tip Transactions.......................................................................................................... 64

4.10.3

Tipping Utilities ............................................................................................................ 66

4.10.3.1

Void Tip ....................................................................................................................................... 66

4.10.3.2

Uploading Tip Transactions ..................................................................................................... 68

4.10.3.3

Printing Tips ................................................................................................................................ 69

4.11

CREDIT

CARD

HOSPITALITY

TRANSACTION ........................................................................... 70

4.11.1

Hospitality Authorisation ........................................................................................... 70

4.11.2

Hospitality Completion Transaction ........................................................................ 72

4.11.3

Hospitality Utilities ...................................................................................................... 73

4.11.3.1

Hospitality Top-Up Authorisation ............................................................................................ 73

4.11.3.2

Hospitality Extra Charges Transaction .................................................................................. 76

4.12

CHEQUE

VERIFICATION

AUTHORISATION ............................................................................. 78

4.13

MERCHANT

ADMINISTRATION

FUNCTIONS ........................................................................... 79

4.13.1

Terminal Totals ........................................................................................................... 79

4.13.2

Settlement Inquiry ..................................................................................................... 80

4.13.3

Settlement Cutover ................................................................................................... 81

4.14

DUPLICATE

RECEIPT .................................................................................................................. 82

4.15

ELECTRONIC

OFFLINE

VOUCHERS

(EOV) .............................................................................. 83

4.15.1.1

Notification of EOV Mode ...................................................................................................... 84

4.15.1.2

Upload Electronic/Contactless Offline Transactions ......................................................... 84

5

ADMINISTRATION ........................................................................................................................ 85

5.1

PASSWORDS .............................................................................................................................. 85

5.2

DIAGNOSTICS ........................................................................................................................... 86

5.3

EXTRA

TERMINAL

FUNCTIONS ................................................................................................. 89

5.3.1

Xtra .................................................................................................................................. 89

5.4

TRAINING

MODE ....................................................................................................................... 92

5.5

NEW

FEATURES

OF

THE

TERMINAL ........................................................................................... 93

5.5.1

DECLINED ALERT ............................................................................................................. 93

5.5.2

ONE OR TWO PIECE UNIT ............................................................................................... 93

5.5.3

FULL MESSAGE ENCRYPTION ......................................................................................... 93

5.5.4

CUSTOMER RECEIPT COPY ............................................................................................ 93

5.5.5

BROADBAND CONNECTIVITY ....................................................................................... 93

5.5.6

BROADBAND WITH DIAL BACKUP ................................................................................. 93

6

SAFETY AND MAINTENANCE ...................................................................................................... 94

6.1

CLEANING

THE

CASE ............................................................................................................... 94

6.2

GENERAL

SAFETY

INFORMATION ........................................................................................... 94

6.3

INGRESS

GUARDS ..................................................................................................................... 94

INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3

6.4

EXTERNAL

POWER

SUPPLY ....................................................................................................... 95

6.5

CONNECTIONS ......................................................................................................................... 95

6.6

LIFT

LATCH

TO

OPEN

PRINTER

LID ............................................................................................ 96

6.7

PAPER

SIZE ................................................................................................................................. 96

6.8

OPERATING

ENVIRONMENT .................................................................................................... 96

7

SKYZER TECHNOLOGIES CONTACT DETAILS .............................................................................. 97

INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3

TABLE OF FIGURES

Figure 1 – Features of the Ingenico i5100 ............................................................................. 8

Figure 2 - i5100 Keyboard ....................................................................................................... 9

Figure 3 - Features of Ingenico i3010 ................................................................................... 13

Figure 4 - i3010 Keyboard ..................................................................................................... 14

Figure 5 - Features of the SkyPay-300 Reader .................................................................... 17

Figure 6 – Port Layout for Ingenico 5100 ............................................................................. 18

Figure 7 - Cable Port Locations ............................................................................................ 95

Figure 8 - Printer Lid Opening ............................................................................................... 96

Figure 9 - Paper Roll Loading ................................................................................................ 96

INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3

FILE LOCATION:

A soft copy of this document can be found at:

N:\Skyzer Documents\Ingenico Operating and Merchant Quick

Guides\Paymark\Contactless Operating Guie\Ingenico 5100 Paymark

Contactless Operating Guide.doc

DOCUMENT OWNER:

All changes to this document must be approved and signed off before

release by the Marketing Manager.

REVISION RECORD

VERSION

CHANGE CHANGED BY DATE

1.3 Document creation Vineel Dhani 16/09/2011

SKYZER TECHNOLOGIES PAGE 7 OF 97

INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3

1 INTRODUCTION

This document serves as a comprehensive guide to the operation of Skyzer’s

Ingenico 5100 EFTPOS terminal in New Zealand.

2 HARDWARE OVERVIEW

2.1 The INGENICO 5100 Terminal

The Ingenico 5100 Terminal consists of the following elements:

The Terminal Handset:

The cable that connects the terminal to both the power supply and

telephone line:

The power adapter and Figure 8 cable that connects the terminal to a 100 -

240V power outlet:

SKYZER TECHNOLOGIES PAGE 8 OF 97

INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3

2.1.1 Features of the i5100

Figure 1 – Features of the Ingenico i5100

Smart card reader

Easy loading printer

Large graphic backlit display

Connection

Ports

SAM compartment

18-key backlit keyboard

Magnetic stripe

reader

SKYZER TECHNOLOGIES PAGE 9 OF 97

INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3

2.1.2 The i5100 Keyboard

The keyboard is comprised of the 0 to 9 keys. They are used for data entry

(amount, PIN and manual card number entry).

Figure 2 - i5100 Keyboard

The keyboard layout consists of:

• Keyboard (0 through 9)/

• Red/CANCEL/NO key/

• Yellow/ CLEAR/NO key/

• Green/ ENTER/YES input key/

• FUNCTION key/

• FEED key/

• Soft function/Navigation keys located directly under the display keys

(/CHQ, SAV/



 & CR/



) to allow the user to select alternate options

on the display.

The FEED key

advances the

paper a few

Keyboard

The FUNCTION key provides

access to the merchant

functions.

The navigation keys

navigate

in the terminal menus

The CHQ, SAV and CR key allows

account selection and soft key

functions.

The Yellow/CLEAR key

cancels the last

character

The Red/CANCEL key cancels

the procedure in progress, goes

to idle state

The Green/ENTER key validates

the input selections and

information.

SKYZER TECHNOLOGIES PAGE 10 OF 97

INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3

2.1.2.1 Green/ENTER Key

The ENTER key is used to signal the end of a data entry sequence or a YES

response to a question.

2.1.2.2 Yellow/CLEAR Key

The CLEAR key is used to clear data that has been entered incorrectly or to

signal a NO response to a question.

2.1.2.3 Red/CANCEL Key

The CANCEL key is used to cancel the current action and return to the

previous display or in some instances to the main display.

2.1.2.4 FUNCTION Key

The FUNCTION key is used to enter the function menu.

2.1.2.5 FEED Key

The FEED key is used to feed the paper on the receipt printer.

2.1.2.6 'Soft' Function Keys

These are the three keys located just below the display screen, also referred

to as CHQ, SAV & CR. They are controlled by the software and their function

changes depending on the prompts displayed on the bottom line of the

display. The function of these keys is displayed on the bottom line when they

are available for use.

2.1.2.7 Alphanumeric Key Entry

The alphanumeric keys are grouped in the following way.

1 Q Z <space> ? –

q z

2 A B C

a b c

3 D E F

d e f

4 G H I

g h i

5 J K L

j k l

6 M N O

m n o

7 P R S

p r s

8 T U V

t u v

9 W X Y

w x y

0 . , # * % $ &

@ ( ) / + = _

To enter an alpha letter, first press the corresponding number key, and then

press the CR or FUNC key to scroll through the alpha letters for that key.

SKYZER TECHNOLOGIES PAGE 11 OF 97

INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3

2.1.3 Card Reader

2.1.3.1 Magnetic Stripe Card

The card can be read either from bottom to top or from top to bottom, with

the stripe facing the terminal. Use a regular movement in order to ensure a

reliable card read.

2.1.3.2 Smart Card (IC Card)

Insert the card horizontally with the metallic chip facing upwards and leave in

position throughout the transaction.

Only remove the card when prompted by the terminal.

SKYZER TECHNOLOGIES PAGE 12 OF 97

INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3

2.2 The INGENICO 3010 Pinpad

The Ingenico 3010 pinpad consists of the following elements:

The Pinpad Handset:

The interface cable that connects the pinpad to the i5100 terminal:

Connects to

pinpad

Connects to

terminal

SKYZER TECHNOLOGIES PAGE 13 OF 97

INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3

2.2.1 Features of the Pinpad

Figure 3 - Features of Ingenico i3010

18-key keyboard

Backlit display

Connection

Port

SKYZER TECHNOLOGIES PAGE 14 OF 97

INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3

2.2.2 The i3010 Keyboard

Figure 4 - i3010 Keyboard

The keyboard layout consists of:

• Keyboard (0 through 9)/

• Red/CANCEL/NO key/

• Yellow/ CLEAR/NO key/

• Green/ ENTER/YES input key/

• Function key/

• Feed key/

• Soft function/Navigation keys located directly under the display

(/CHQ, SAV/



 & CR/



) to allow the user to select options on the

display.

2.2.2.1 Keypad

The keyboard is comprised of the 0 to 9 keys. They are used for PIN entry.

Keyboard

The navigation keys

The CHQ, SAV and CR key allows

account selection and soft key

functions.

The Yellow/CLEAR key

cancels the last

character

The Red/CANCEL key cancels

the procedure in progress, goes

to idle state

The Green/ENTER key validates the

input selections and information.

SKYZER TECHNOLOGIES PAGE 15 OF 97

INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3

2.2.2.2 Green/ENTER Key

The ENTER key is used to signal the end of a PIN or Signature entry or a YES

response to a question.

2.2.2.3 Yellow/CLEAR Key

The CLEAR key is used to clear data that has been entered incorrectly or to

signal a NO response to a question.

2.2.2.4 Red/CANCEL Key

The CANCEL key is used to cancel the current action and return to the main

display.

2.2.2.5 Function Key

The FUNCTION key is disabled.

2.2.2.6 Feed Key

The FEED key is disabled.

2.2.2.7 'Soft' Function Keys

These are the three keys located just below the display screen, also referred

to as CHQ, SAV & CR. They are controlled by the software and their function

changes depending on the prompts displayed on the bottom line of the

display. The function of these keys is displayed on the bottom line when they

are available for use.

SKYZER TECHNOLOGIES PAGE 16 OF 97

INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3

2.2.3 The SkyPay-300 Reader

The SkyPay-300 reader consists of the following elements:

The SkyPay-300 Handset:

The cable that connects the reader to the terminal and external power

source:

Female DC

Socket

Connection

Male DC Socket

Connection

RJ12 connection

SKYZER TECHNOLOGIES PAGE 17 OF 97

INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3

Backlit display

LED lights

Tap area for

contactless

card

2.2.4 Features of the SkyPay-300 Reader

Figure 5 - Features of the SkyPay-300 Reader

LED lights

SkyPay-300

stand

SKYZER TECHNOLOGIES PAGE 18 OF 97

INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3

2.2.5 Port Layout

The following ports are as defined at the rear of the Ingenico 5100 terminal.

Figure 6 – Port Layout for Ingenico 5100

Note: The SkyPay-300 reader can be connected to either ports, RS232-1 or

RS232-2 as long as it’s been activated for that port. Refer to page 37 for

instructions on activating the SkyPay-300 reader port to operate on.

If the SkyPay-300 reader is activated on RS232-2 port, then the ECR interface

cannot be enabled due to RS232-2 port in use by SkyPay-300 reader.

Power Port

PSTN/Telephone

Port

Pinpad/SkyPay-300

Port

ECR Interface/SkyPay-300

Port

Ethernet

Port

SKYZER TECHNOLOGIES PAGE 19 OF 97

INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3

2.2.6 Installation of an i3010 Pinpad

To add an i3010 pinpad to an i5100 terminal, follow the steps below:

1. Ensure that the power supply to the i5100 terminal is turned off.

2. Plug the pinpad cable into the i3010 pinpad port.

3. Plug the pinpad cable into the RS232-1 port on the i5100 terminal.

4. Turn the power supply to the i5100 terminal back on.

The 2 phase synchronisation process between the i3010 pinpad and i5100

terminal will begin automatically.

5. The i5100 terminal will be displaying “Initializing DUKPT. Please Wait.

(aprox. 20 sec)” while synchronising with the i3010 pinpad.

6. The i3010 pinpad will begin the 2 phase synchronisation process

automatically. The following screens will appear on the i3010 pinpad

display during the synchronisation process.

Initializing

InitializingInitializing

Initializing

DUKPT.

DUKPT.DUKPT.

DUKPT.

Please Wait.

Please Wait.Please Wait.

Please Wait.

(aprox. 20 sec)

(aprox. 20 sec)(aprox. 20 sec)

(aprox. 20 sec)

Keys

Keys Keys

Keys

Phase 1

Phase 1Phase 1

Phase 1

Synchronization

SynchronizationSynchronization

Synchronization

Keys

KeysKeys

Keys

Phase 2

Phase 2Phase 2

Phase 2

Synchronization

SynchronizationSynchronization

Synchronization

Connects to

Terminal RS232-1

Connects to pinpad

SKYZER TECHNOLOGIES PAGE 20 OF 97

INGENICO 5100 PAYMARK VERSION 6.0 OPERATING GUIDE Version 1.3

7. At the conclusion of the synchronisation process, the i3010 pinpad will

display:

8. The i5100 terminal will now automatically reboot itself to establish

connection with the i3010 pinpad.

9. The i3010 pinpad will now display “PAYMARK EFTPOS” which is its

standard idle screen.

In the unlikely event that the i3010 pinpad has not been synchronised with the

serial number, perform the steps below to complete the installation process:

10. The i5100 terminal will prompt for the serial number of the i3010 pinpad to

be entered. Key the 10 digit serial number (found on the back of the

i3010 pinpad) into the i5100 terminal and press ENTER.

11. The i5100 terminal will prompt to re-enter the serial number and press

ENTER.

NOTE: When replacing an i3010 pinpad, ensure that the power supply to the

i5100 terminal is turned off. Unplug the i3010 pinpad cable from the RS232-1

port on the i5100 terminal and then proceed from step 2(as above).

I3010 PCI 02.0X

I3010 PCI 02.0XI3010 PCI 02.0X

I3010 PCI 02.0X

1234

12341234

1234-

--

-

D

D D

D

PAYMARK

PAYMARKPAYMARK

PAYMARK

EFTPOS

EFTPOSEFTPOS

EFTPOS

Enter Serial Num

Enter Serial NumEnter Serial Num

Enter Serial Num

Re

ReRe

Re-

--

-enter Serial

enter Serial enter Serial

enter Serial

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Ingenico 5100 Operating instructions

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