PictureTel Concorde 4500 User manual

Type
User manual

This manual is also suitable for

Concorde •4500
User’s Notebook
Copyright © 1998: PictureTel Corporation—Printed in U.S.A.
PictureTel Corporation, 100 Minuteman Road, Andover, MA 01810
www.picturetel.com
PictureTel is a registered trademark of PictureTel Corporation. The PictureTel logo, Concorde,
LimeLight, LAMB, Look-At-Me-Button, PowerCam, PowerMic, QuickPad, and WorldCart are
trademarks of PictureTel Corporation.
The information contained in this document is subject to change without notice. PictureTel assumes
no responsibility for technical or editorial errors or omissions that may appear in this document or for
the use of this material. Nor does PictureTel make any commitment to update the information
contained in this document. This document contains proprietary information which is protected by
copyright. All rights reserved. No part of this document may be photocopied or reproduced in any form
without the prior written consent of PictureTel Corporation.
Edition: 800-0930-01/A
Customer order number: DOC-CONC-NTBK
Do you have any suggestions or comments on the
documentation you received with Concorde•4500? If so,
please send them by e-mail to [email protected].
Contents
iii
Welcome! ................................................................................................................................1
Is This Notebook for You? .......................................................................................... 1
Where Can You Get Help? ......................................................................................... 2
Concorde¥4500 Quick Reference .......................................................................................3
Videoconferencing Tips .......................................................................................................7
Tips for Great Video .................................................................................................... 7
Tips for Using Automatic Camera Pointing ............................................................ 8
Tips for Great Audio.................................................................................................... 9
Tips for Muting ............................................................................................................ 9
Tips for Using Documents........................................................................................ 10
Tips for a Great Meeting ........................................................................................... 10
Using the Keypads .............................................................................................................11
Wireless Keypad Overview...................................................................................... 12
QuickPad Overview .................................................................................................. 15
Making a Call Ñ The Basics ..............................................................................................19
Manual Dialing........................................................................................................... 20
Dialing with a LAN Extension................................................................................. 22
Directory Dialing........................................................................................................ 24
Dialing into a Multipoint Call.................................................................................. 25
Joining a Dataconference Call .................................................................................. 26
iv
Making a Nondialed Call......................................................................................... 26
Redialing a Call.......................................................................................................... 27
Making a Call Ñ Other Options ...................................................................................... 29
Choosing the Call Rate ............................................................................................. 29
Using the Voice-Only Option .................................................................................. 32
Encrypting a Call....................................................................................................... 37
Answering and Hanging Up ............................................................................................ 41
Answering a Call....................................................................................................... 42
Hanging Up................................................................................................................ 42
Adjusting the Sound .......................................................................................................... 43
Muting Your Microphones ...................................................................................... 44
Adjusting the Volume............................................................................................... 44
Adjusting the Picture ......................................................................................................... 45
Using Automatic Camera Pointing ........................................................................ 46
Displaying and Removing the PIP.......................................................................... 47
Adjusting Cameras.................................................................................................... 48
Setting Camera Presets ............................................................................................. 49
Using Camera Presets............................................................................................... 50
Doing More While Meeting .............................................................................................. 51
Sending and Redisplaying a Snapshot................................................................... 51
Using a VCR with Your System .............................................................................. 53
Using Multipoint ................................................................................................................ 55
Using Voice-Activated Mode .................................................................................. 55
Using Browse Mode.................................................................................................. 56
Using Chair Control Mode ...................................................................................... 62
Using Director Mode ................................................................................................ 64
Updating the Dialing Directory ....................................................................................... 67
Creating a Dialing Directory Entry......................................................................... 68
Modifying a Dialing Directory Entry ..................................................................... 73
Removing a Dialing Directory Entry...................................................................... 75
v
Understanding System Information ................................................................................77
Status Messages.......................................................................................................... 77
Call Progress Messages ............................................................................................. 78
Solving Problems ................................................................................................................81
System Warning Messages ....................................................................................... 82
No System Power....................................................................................................... 83
System Fails Power-On Tests ................................................................................... 84
Blank Screen................................................................................................................ 85
No Sound..................................................................................................................... 86
No System Menus ...................................................................................................... 87
Peripheral Failure....................................................................................................... 88
System Menu Trees ............................................................................................................89
Setup Menus ............................................................................................................... 90
Configuration Menus ................................................................................................ 91
Diagnostics Menus..................................................................................................... 92
Chair Control Mode Menus...................................................................................... 93
Director Mode Menus ............................................................................................... 94
Worksheets ..........................................................................................................................95
Index ....................................................................................................................................101
vi
1
Welcome!
Welcome to videoconferencing with the PictureTel Concorde
4500
ª
. The
Concorde
4500 can help you hold meetings more productively and efÞciently
with colleagues anywhere in the world. But before you start videoconferencing,
you may want to leaf through this notebook Ñ it includes a lot of information to
help you get the most out of your videoconferencing system.
PictureTel designed this notebook for use in the same room as your
videoconferencing system. Please leave it in the room so itÕs available to anyone
who uses the Concorde
4500.
Is This Notebook for You?
Regardless of your level of videoconferencing experience, youÕll Þnd something
in this notebook for you.
For the novice...
Even if youÕre new to videoconferencing, you donÕt have to read through this
entire notebook to have a successful videoconference. If you donÕt know how
to dial, for example, you can simply read the information under the
Making a
Call Ñ The Basics
tab. Then you can spend the rest of the videoconference just
talking back and forth with the other participants Ñ you may not even need
to press another button (except for
HANG UP
, of course!) if you donÕt want to.
When you get more conÞdent about videoconferencing, you might want to
read more of this notebook to learn about the other features of the system. For
example, youÕll probably want to learn how to move the cameras and mute
the microphones. If so, you can read the information under the
Adjusting the
Picture
and
Adjusting the Sound
tabs.
For the experienced user...
If youÕre already an experienced videoconferencing system user, you may not
need to read any of this notebook before using your system. If, however, you
run into a problem or you decide to try something new, you can probably Þnd
the information youÕre looking for here.
2
For the system administrator...
If youÕre the system administrator, youÕll have your own copy of the
Concorde
4500 AdministratorÕs Guide
, which provides you with the in-depth
information you need to set up and use the system. You may Þnd this
notebook useful, however, because it contains some problem solving
information under the
Solving Problems
tab as well as the system menu trees
under the
System Menu Trees
tab.
For everyone...
Whether youÕve never seen a videoconferencing system before or you
consider yourself an old hand, youÕll Þnd the information under the
Worksheets
tab helpful. The worksheets list information your company decides
is important for you to know when videoconferencing.
Where Can You Get Help?
You can get help in a number of places.
If you need help getting your system up and running...
See the
Solving Problems
tab. If you canÕt Þnd an answer there, call your system
administrator. The administratorÕs number should be listed on a worksheet
under the
Worksheets
tab.
If you need help using the system...
Refer to the tab in this notebook thatÕs appropriate for the task youÕre trying to
accomplish. For example, if youÕre controlling a multipoint videoconference
for the Þrst time, you may want to read about that under the
Using Multipoint
tab. If youÕd rather use online help, press
HELP
on your keypad.
If you canÕt Þnd an answer in the documentation or online help...
Call your system administrator. If your administrator canÕt help you, contact
your PictureTel service provider. The numbers for both the system
administrator and your service provider should be listed on a worksheet
under the
Worksheets
tab.
If you know thereÕs a problem with the network...
Call your system administrator. If your administrator canÕt help you, call your
network provider. The numbers for both the system administrator and the
network provider should be listed on a worksheet under the
Worksheets
tab.
3
Concorde•4500 Quick Reference
On the next page, youÕll Þnd the
Concorde
4500 Quick Reference
, which lists the
steps for the system tasks youÕll probably want to do most frequently:
Making a call
Adjusting cameras
Setting and using presets
Sending video or a snapshot
Adjusting volume, muting microphones, and other meeting basics
Please feel free to make copies of the
Concorde
4500 Quick Reference
for yourself or
for anyone else who uses the Concorde
4500. You can keep your copy in your
calendar or meeting notebook, so itÕs available anytime you need it.
4
7
Videoconferencing Tips
Once you start videoconferencing, youÕll see that a videoconference meeting is a
lot like a regular meeting. You can just talk with the other people in the meeting,
without spending much time dealing with the equipment.
If, however, you want to take a few minutes to learn some tips about
videoconferencing, read this section. It provides ideas on how to make your
videoconferencing even better than it already is.
Tips for Great Video
Your Concorde
4500 videoconferencing system provides you with great video. To
get the best video quality possible, follow these tips:
If possible, equip the room with indirect ßuorescent lighting. Indirect lighting
minimizes shadows, and ßuorescent lighting provides the truest skin tones on
the screen.
If there are windows in the conference room, add curtains, drapes, or blinds,
and close them. Daylight is a variable light source and can conßict with your
interior room lighting.
Use natural gestures when you speak, but try to avoid too much movement,
such as swiveling in your chair or twirling your pen.
Try to wear both light and dark clothing. Wearing all-light or all-dark clothing
can trick the cameraÕs automatic brightness control.
Avoid very ÒbusyÓ patterns on clothing, such as small checks or narrow
stripes. These can cause distracting visual effects on the screen.
Avoid bright colors. Light pastels and muted colors look better on the screen
than very intense colors or bright white.
8
Tips for Using Automatic Camera Pointing
Your Concorde¥4500 may have LimeLight
ª
, a device that senses voices in a room
and automatically points the camera at the speaker. Your system has LimeLight if
the unit on top of the monitor looks like this:
Here are some tips for using automatic camera pointing:
Speak directly to the camera.
Do not pass out or shufße papers while someone is speaking.
Minimize background noise in the room.
Turn the picture-in-picture (PIP) window off to avoid being distracted by the
changing view.
DonÕt worry if LimeLight doesnÕt point the camera at you immediately when
you start speaking. Automatic camera pointing works on a slight delay.
For more information on using LimeLight, see ÒUsing Automatic Camera
PointingÓ on page 46.
9
Tips for Great Audio
Your Concorde¥4500 comes equipped with a PowerMic
ª
microphone. The
PowerMic is very sensitive and picks up every sound in its operating radius.
To get the best audio quality possible, follow these tips:
Place the PowerMic on the table in front of the meeting participants. For
videoconferences with more than four participants, consider adding another
microphone.
Speak in your normal voice without shouting.
Speak toward the PowerMic without leaning into it.
Ask the people at the other site if they can hear you. Have them introduce
themselves so you can be sure that you can hear them.
Pause for others to answer you or to make comments because the audio has a
slight delay.
DonÕt place papers or other objects on or in the way of the PowerMic.
DonÕt rustle papers or tap on your PowerMic.
Try to limit side conversations.
Tips for Muting
Whenever you donÕt want to be heard by another site in your videoconference,
you should mute your microphones. Here are some muting tips:
If your system has an optional Look-At-Me-Button
ª
(LAMB
ª
), people sitting
far from the keypad can mute your microphones by pressing the
MUTE
button
on the LAMB.
If you have a VCR connected to your system and youÕre playing a videotape,
pressing
MUTE
doesnÕt mute the VCRÕs audio.
In a multipoint call with voice-activated switching, you should mute your
system whenever you donÕt want to be heard by the other sites in the call. This
way, your site wonÕt be heard by the others if you talk among yourselves.
10
Tips for Using Documents
When you want to use documents during your videoconference, follow these tips:
Make sure people at all the sites have copies of the documents.
When using the document camera, use paper copies, not transparencies.
Use 16- or 18-point bold typeface in ÒlandscapeÓ mode for all documents that
youÕre placing on the document camera. (Before the meeting, let others who
are using documents know this as well.)
If youÕre recording the meeting, make sure that you focus on the document
long enough for viewers of the videotape to read whatÕs on it.
Tips for a Great Meeting
Here are a few more tips to make your meeting even more productive:
Set your camera presets before you start your call so that you can quickly
change the cameraÕs view during the call.
Make sure you have the number(s) of the site you want to call. If the site is in
the Dialing Directory, you can use the speed-dial number for the site to dial
more quickly and easily.
When adjusting your cameras during the meeting, try to Þll the screen as
much as possible with people rather than with tables, chairs, ßoors, and walls.
In a multipoint videoconference, let everyone in the meeting know when you
have chair control or directorship.
When you have chair control or directorship in a multipoint videoconference,
let everyone in the meeting know the action youÕll be taking before you take it.
For example, if you decide to switch to voice-activated mode, you should tell
all the meeting participants Þrst.
Add peripherals to your system if you need to. For example, you can use a
VCR with your system if you need to show a videotape, or you can add a
document camera if you need to show documents.
11
Using the Keypads
You control your videoconference by pressing buttons on your keypad. You will
use either the wireless keypad or the QuickPad
ª
, a smaller, hand-held remote.
Both of these keypads work by sending infrared signals to the infrared receiver on
your PowerCam
ª
100 camera. By pressing buttons on the keypad, you can send
video images from your cameras, adjust the sound you hear, or mute your
microphones.
The next pages show you both of the keypads and describe what each button
can do.
12
Wireless Keypad Overview
Here are the most commonly used buttons on the wireless keypad:
SEND
SNAPSHOT
VIEW
FAR END
BROWSE
RECEIVE
SEND
PREVIEW
RECALL
SNAPSHOT
A B
VCRAUXAUXDOCMAIN
0
7
PQRS
8
TUV
9
WXYZ
4
GHI
5
JKL
6
MNO
1 2
ABC
3
DEF
#
?
1
2 3
4
FAR
END
1
2 3
SET
NEAR
END
SET
CHOOSE
CALL / ADD
SETUP
LOW BATTERY
HELP
STATUS
MUTE PIP
HANG UP
ENTER CANCEL
PRINT
ZOOMPOINT
AUTOMATIC
ZOOMPOINT
AUTOMATIC
SHOW
ROOM
Adjust the
Confirm
Cancel
your
selection
your
selection
Hang up
your video-
conference
Increase or
decrease
the volume
Turn automatic
camera pointing
on or off
Zoom the
camera image
in or out
Mute the sound
you are sending
to the other site(s)
Move through
onscreen menus
Enter your
videoconference numbers
Initiate a
videoconference or
answer an incoming call
camera
you hear
13
Here are some of the buttons that you will probably use less frequently. These are
located in the
NEAR END and FAR END sections of the wireless keypad:
SEND
SNAPSHOT
VIEW
FAR END
BROWSE
RECEIVE
SEND
PREVIEW
RECALL
SNAPSHOT
A B
VCRAUXAUXDOCMAIN
0
7
PQRS
8
TUV
9
WXYZ
4
GHI
5
JKL
6
MNO
1 2
ABC
3
DEF
#
?
1
2 3
4
FAR
END
1
2 3
SET
NEAR
END
SET
CHOOSE
CALL / ADD
SETUP
LOW BATTERY
HELP
STATUS
MUTE PIP
HANG UP
ENTER CANCEL
PRINT
ZOOMPOINT
AUTOMATIC
ZOOMPOINT
AUTOMATIC
SHOW
ROOM
(Print function
not available)
Store camera
Move a camera to
a stored position
Move the camera
to the general
View other
multipoint
sites
Display the
far-end site
on the monitor
Take a “snapshot” of the
image on the screen and
send it to the other site(s
)
Display the
last sent or
received
snapshot
Select which camera sends
video to the other site(s);
preview image (bottom row) or
send image (top row)
Control the cameras at
the other site(s)
positions
room view
14
Here are the other buttons on the wireless keypad that you will probably use less
frequently:
SEND
SNAPSHOT
VIEW
FAR END
BROWSE
RECEIVE
SEND
PREVIEW
RECALL
SNAPSHOT
A B
VCRAUXAUXDOCMAIN
0
7
PQRS
8
TUV
9
WXYZ
4
GHI
5
JKL
6
MNO
1 2
ABC
3
DEF
#
?
1
2 3
4
FAR
END
1
2 3
SET
NEAR
END
SET
CHOOSE
CALL / ADD
SETUP
LOW BATTERY
HELP
STATUS
MUTE PIP
HANG UP
ENTER CANCEL
PRINT
ZOOMPOINT
AUTOMATIC
ZOOMPOINT
AUTOMATIC
SHOW
ROOM
Display the
Setup menu,
where you
(Low battery indicator)
Display the picture-
in-picture (PIP) window
Display the
online help
Display the
status bar,
which tells
you the state
of your system
configure your
system
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PictureTel Concorde 4500 User manual

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