Mircom LT-6638 MiEntry User manual

Version 3 TX3 MiEntry Manual 1

LT-6638 Copyright March 2020

TX3 Series

MiEntry Manual

2 TX3 MiEntry Manual Version 3

LT-6638 Copyright March 2020

Copyright March 2020 Mircom Inc.

TX3 MiEntry Manual Version 3

Microsoft, MS-DOS, Windows, and Windows 2000/NT/XP/Vista/7/8/10 are either registered

trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Mircom

25 Interchange Way

Vaughan, Ontario

L4K 5W3

905.660.4655

Fax:905.660.4113

TX3 MiEntry Manual 3

Contents

1 Introduction 4

1.1 MiEntry 4

1.2 System Requirements 4

1.3 Additional Documentation 4

1.4 Terms 4

2 Configuring MiEntry 6

1. Verify your Email Address and Phone Number 6

2. Set your Password 6

3. Set up MiEntry 8

2.1 Registration Status 9

3 Using MiEntry 11

3.1 Answer a Call 11

3.2 Make a Call 14

3.3 During a Call 15

3.4 Call History 16

3.5 Log Out 17

4 Appendix 18

4.1 Grant Permissions the First Time MiEntry Opens 18

4.2 Troubleshooting 20

4.3 Settings 22

4.4 Advanced Settings on iOS 23

4.5 Video and Advanced Settings on Android 24

5 Warranty and Warning Information 26

4 TX3 MiEntry Manual

1 Introduction

This manual provides information about configuring and using the MiEntry

mobile app.

1.1 MiEntry

Mircom’s TX3 MiEntry is an app for Android and iOS that provides SIP voice

and video calling with TX3 voice entry products.

1.2 System Requirements

The following operating systems are required:

• Android 6.0 and above

• iOS 10 and above

MiEntry works with the TX3 Touch Screens that support SIP, and the TX3 Nano.

Mircom supports using MiEntry with the Mircom SIP services.

1.3 Additional Documentation

For additional documentation, see the following Mircom literature:

• LT-6637 TX3 Nano Installation Manual

• LT-1194 TX3 Nano Configuration Manual

• LT-600213 IP Telephony Guide

1.4 Terms

Local Area Network (LAN): An IP network in a limited area, such as a

building, that all the devices are connected to.

Registered: All devices that use SIP must be registered with the same SIP server.

SIP (Session Initiation Protocol): A protocol for controlling voice and video

communication over an IP network.

Introduction

TX3 MiEntry Manual 5

SIP account details: A SIP username, SIP password, and domain. This

information is provided to you when the administrator creates an account for

you.

SIP Client: SIP clients are devices that communicate with each other using SIP.

SIP Server: A computer or program that monitors and establishes the call

between SIP clients.

SIP Trunk: A method of connecting SIP clients to the PSTN or cellular network.

TCP/IP: The group of protocols that specify how computers communicate with

each other over the Internet.

VOIP: Voice over IP.

6 TX3 MiEntry Manual

2 Configuring MiEntry

1. Verify your Email Address and Phone Number

When the administrator creates an account for you, you will receive an email

from Mircom Support ([email protected]) asking you to verify your

email address.

Figure 1. Confirm your Email Address

1. Make sure that the email message is sent from

welcome@mircomsip.com, then click the link to verify your email

address.

You will also receive a text message (containing a link beginning with

https://miconnect.mircom.com) asking you to click a link to confirm your

phone number for use with MiConnect.

2. Make sure that the link in the text message starts with

https://miconnect.mircom.com, then tap the link to verify your phone

number.

2. Set your Password

After you have verified your email address and phone number, you will receive

an email from Mircom Support ([email protected]) saying that a

MiEntry account has been created for you. This email contains a link.

Figure 2. Your MiEntry Account

Configuring MiEntry

TX3 MiEntry Manual 7

1. Make sure that the email message is sent from

[email protected], then open the link in the Google Chrome

browser.

Figure 3. Configure Your MiEntry Account

The MiConnect Password Page opens.

2. Enter a password in the fields as shown on the right.

Note: Your password must be at least 6 characters long.

3. Click Continue.

4. On the page that appears, make a note of your domain, SIP username, and

SIP password. You will need them in the next section.

Figure 4. Configure Your MiEntry Account

8 TX3 MiEntry Manual

Configuring MiEntry

3. Set up MiEntry

You now have the three pieces of information you need to configure the MiEntry

app to make SIP calls:

• Domain (for example sip1.mirconsip.com)

• SIP username (for example jsmith_6)

• SIP password

Note: The first time that you open MiEntry, it will ask for permissions that

you must grant. See section 4.1 on page 18.

1. Open the MiEntry app.

2. Provide the following information as shown on the right.

Username. The SIP username (for example jsmith_6)

Password. The SIP password

Domain. The domain (for example sip1.mirconsip.com)

Transport (Android only). Leave as is (TCP).

Remember Me. Leave this setting on so that you will not have to enter

this information in the future.

Figure 5. MiEntry registration on iOS

jsmith_6

sip1.mirconsip.com

SIP Username

SIP Password

Domain

Configuring MiEntry

TX3 MiEntry Manual 9

Figure 6. MiEntry registration screen on Android

3. Tap Register.

2.1 Registration Status

The registration status indicator shows whether or not MiEntry is registered with

the SIP server.

On the iOS app, the registration status indicator appears at the top of the Dialpad

and History screens.

Figure 7. Registration status on iOS

SIP Username

SIP Password

Domain

10 TX3 MiEntry Manual

Configuring MiEntry

On the Android app, the registration status indicator is a dot beside your SIP

username on the Settings screen.

Figure 8. Registration status on Android

• Green/Registered: Successfully registered to the server.

• Yellow/In Progress: Registration is in progress.

• Grey/Not Registered: Registration disconnected. Check your Internet

connection.

• Red/Failed: There was an error during registration. For example, there is

a problem contacting the SIP server. Check your Internet connection.

TX3 MiEntry Manual 11

3 Using MiEntry

Note: The first time that you make or receive a call, your mobile device

will ask you to give MiEntry permission to access the camera and

microphone.

You must give MiEntry permission to use the camera and

microphone in order to make and receive video calls.

3.1 Answer a Call

Answer a call

When you receive a call, the screen shows the display name of the caller

(as configured in the TX3 Nano configurator).

Figure 9. Incoming call

• To answer the call on iOS, tap Accept.

iOS

Android

12 TX3 MiEntry Manual

Using MiEntry

• To answer the call on Android, tap the Answer icon at the

bottom of the screen.

• Control the call in as described in section 3.3.

Decline a call

• To decline the call on iOS, tap Decline.

• To decline the call on Android, tap the Cancel icon at the bottom

of the screen.

Answer a call on a locked iOS device

When you receive a call on a locked iOS device, the screen shows the

display name of the caller (as configured in the TX3 Nano configurator).

Figure 10. Incoming call on a locked iOS device

1. To answer the call, swipe the arrow right.

Using MiEntry

TX3 MiEntry Manual 13

2. On the next screen, tap the MiEntry button to open the call in

MiEntry.

Figure 11. Tap the MiEntry button to open the call in MiEntry

3. Control the call in as described in section 3.3.

14 TX3 MiEntry Manual

Using MiEntry

3.2 Make a Call

Make a call to a the TX3 Nano

1. Tap the field that says Tap here to enter an address.

Figure 12. MiEntry dialpad

2. Type the SIP username of the TX3 Nano you want to call.

3. Tap the phone icon.

iOS

Android

Using MiEntry

TX3 MiEntry Manual 15

3.3 During a Call

The screen shows a video feed from the caller, if the caller’s application supports

video and if your MiEntry app is set to accept video calls.

Figure 13. Call in progress

Unlock the door

• Tap the Door icon at the bottom of the screen.

The call is disconnected. The door automatically locks again

after the visitor has entered.

Refuse access and hang up

• Tap the End Call icon at the bottom of the screen.

The call is disconnected and the door does not unlock.

Stop the video (Android only)

• Tap the Video icon at the bottom of the screen.

iOS

Android

16 TX3 MiEntry Manual

Using MiEntry

Start the video (Android only)

• If the video is stopped, tap the Video icon to start the video.

Mute the microphone

• Tap the grey microphone icon (iOS) or the Micro icon

(Android) at the bottom of the screen to mute the

microphone.

When the microphone is muted, the caller cannot hear you.

• To unmute the microphone, tap the blue microphone (iOS)

or the crossed out Micro icon (Android).

Mute the speaker

•Tap the Speaker icon at the bottom of the screen to

mute the device’s speaker.

• To unmute the speaker, tap the grey Speaker icon (iOS)

or the crossed out Speaker icon (Android).

Note: The Speaker icon controller’s the device loudspeaker. When the

icon is grey (iOS) or crossed out (Android), then you must hold the

device to your ear to hear the call.

Pause the call

• Tap the grey Hold icon (iOS) or the icon labeled Hold

(Android) at the bottom of the screen.

The caller is on hold until you resume the call. The caller will hear music

while he is on hold.

Resume the call

• When the call is paused, tap the blue hold icon (iOS) or the

Play icon (Android) at the bottom of the screen.

3.4 Call History

See your call history

1. From the dialpad, tap the History icon.

MiEntry shows a list of calls you have made and calls made

to you.

2. Tap Missed to see calls that you have missed.

Using MiEntry

TX3 MiEntry Manual 17

3.5 Log Out

If you log out, then you will no longer be able to receive calls.

1. Tap Settings.

2. Tap Logout at the bottom of the screen in iOS and at the top of the screen

in Android.

The MiEntry app is now unregistered from the SIP server.

18 TX3 MiEntry Manual

4 Appendix

4.1 Grant Permissions the First Time MiEntry Opens

The first time that you open MiEntry, it will ask for permissions that you must

grant.

4.1.1 Grant Permissions on iOS

•Tap Allow on the “MiEntry” Would Like to Send You

Notifications screen. This setting lets MiEntry display incoming

calls.

Figure 14. iOS notifications

• In iOS 13, MiEntry asks for permission to use Bluetooth. Tap Allow.

• The first time you make or receive a call, MiEntry will ask for access to

the microphone and camera. Tap OK for both.

Figure 15. iOS camera and microphone access

Appendix

TX3 MiEntry Manual 19

4.1.2 Grant Permissions on Android

1. Tap Deny on the Allow MiEntry to access your contacts

screen.

Figure 16. Android contacts access

2. Tap Allow on the Allow MiEntry to record audio screen.

Figure 17. Android audio access

Note: This setting lets MiEntry make and receive audio calls. MiEntry

does not record audio.

3. Tap Allow on the Allow MiEntry to make and manage phone

calls screen.

Figure 18. Android phone calls access

20 TX3 MiEntry Manual

Appendix

4. Tap Allow on the Allow MiEntry to take pictures and

record video screen.

Figure 19. Android video access

Note: This setting lets MiEntry make and receive video calls. MiEntry

does not record video.

4.2 Troubleshooting

If you are having trouble receiving or making calls, follow these steps to give

MiEntry permissions.

4.2.1 iOS

1. Go to your device’s Settings page and scroll down to MiEntry.

2. Turn on Microphone, Camera, and Notifications.

Figure 20. iOS device settings for MiEntry

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Mircom LT-6638 MiEntry User manual

Mircom LT-6638 MiEntry User manual

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