Mircom LT-6638 MiEntry User manual

Brand: Mircom

Model: LT-6638 MiEntry

Type: User manual

Version 2.3 TX3 MiEntry Manual 1

LT-6638 Copyright May 2018

TX3 Series

MiEntry Manual

2 TX3 MiEntry Manual Version 2.3

LT-6638 Copyright May 2018

TX3 MiEntry Manual Version 2.3

Microsoft, MS-DOS, Windows, and Windows 2000/NT/XP/Vista/7/8/10 are either registered

trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Mircom

25 Interchange Way

Vaughan, Ontario

L4K 5W3

905.660.4655

Fax:905.660.4113

TX3 MiEntry Manual 3

Contents

1 Introduction 4

1.1 MiEntry 4

1.2 System Requirements 4

1.3 Additional Documentation 5

1.4 Terms 5

2 Configuring MiEntry 6

2.1 Allow Notifications on iOS 6

2.2 Change the Password 7

2.3 Configure MiEntry 9

3 Using MiEntry 12

3.1 Answer a Call 12

3.2 Make a Call 13

3.3 During a Call 14

3.4 Call History 15

3.5 Log Out 15

4 Appendix: Settings 16

4.1 User Settings 16

4.2 Video and Advanced Settings 17

5 Warranty and Warning Information 20

4 TX3 MiEntry Manual

1 Introduction

This manual provides information about configuring and using the MiEntry

mobile app.

1.1 MiEntry

Mircom’s TX3 MiEntry is an app for Android and iOS that provides SIP voice

and video calling with TX3 voice entry products.

1.2 System Requirements

The following mobile devices are recommended:

• iPad: iOS 11.x

• iPhone 6+: iOS 10.x

• iPhone 7: iOS 11.x

• iPhone 8: iOS 11.x

• Samsung S7: Android 7.x

• Samsung S8+: Android 8.x

• Google Pixel: Android 8.x

• LG Nexus 4: Android 5.x

• LG G4: Android 6.x

MiEntry works with the TX3 Touch Screens that support SIP, and the TX3 Nano.

Mircom supports using MiEntry with the SIP services provided by OnSIP.

Introduction

TX3 MiEntry Manual 5

1.3 Additional Documentation

For additional documentation, see the following Mircom literature:

• LT-6637 TX3 Nano Installation Manual

• LT-1194 TX3 Nano Configuration Manual

• LT-600213 IP Telephony Guide

1.4 Terms

Local Area Network (LAN): An IP network in a limited area, such as a building,

that all the devices are connected to.

OnSIP: Company providing online SIP services (http://onsip.com/).

Registered: All devices that use SIP must be registered with the same SIP server.

SIP (Session Initiation Protocol): A protocol for controlling voice and video

communication over an IP network.

SIP account details: A SIP username, SIP password, and address of the SIP

server.

SIP Client: SIP clients are devices that communicate with each other using SIP.

SIP Server: A computer or program that monitors and establishes the call

between SIP clients.

SIP Trunk: A method of connecting SIP clients to the PSTN or cellular network.

SIP Username: Every SIP client has a unique SIP username.

SIP Password: Every SIP client has a password for registering with the SIP

server.

TCP/IP: The group of protocols that specify how computers communicate with

each other over the Internet.

VOIP: Voice over IP.

6 TX3 MiEntry Manual

2 Configuring MiEntry

2.1 Allow Notifications on iOS

The first time that you open MiEntry on iOS, the following screen appears.

Figure 1. “MiEntry” Would Like to Send You Notifications

1. Tap Allow. This allows MiEntry to notify you about calls when it is in the

background or closed.

Note: If you tap Don’t Allow, then MiEntry will not notify you about

calls when it is in the background or closed.

If you tap Don’t Allow, you can change this setting in the device’s iOS

Settings later by following the instructions below.

Allow MiEntry Notifications in iOS

1. Tap Settings.

2. Tap Notifications.

3. Tap MiEntry.

4. Turn on Allow Notifications.

Configuring MiEntry

TX3 MiEntry Manual 7

2.2 Change the Password

When the administrator creates an OnSIP account for you, you receive an email

from OnSIP.

Figure 2. Sample Email from OnSIP

1. Click the Activate link in the email.

8 TX3 MiEntry Manual

Configuring MiEntry

The OnSIP Password Page opens.

Figure 3. OnSIP Password Page

2. Enter a new password in the fields, then click SET.

3. Record the SIP Username and SIP Password (see Figure 3). You will need

them in the next section.

OnSIP sends you a confirmation email.

Figure 4. Sample Confirmation Email

SIP Username

SIP Password

[email protected].com

Configuring MiEntry

TX3 MiEntry Manual 9

2.3 Configure MiEntry

You now have the two pieces of information you need to configure the MiEntry

app to make VOIP calls:

• SIP username (for example jsmith@mircom.onsip.com)

• SIP password

Configure MiEntry with an OnSIP account

1. Open the MiEntry app.

2. Provide the following information as shown in figures 5 and 6.

First field. The first part of the SIP username (before the @)

Second field. The SIP password

Third field. The last part of the SIP username (after the @)

For example, if your SIP username is jsmith@mircom.onsip.com,

then enter jsmith in the first field and mircom.onsip.com in the

third field.

Transport. Leave as is (UDP on iOS and TCP on Android).

Remember Me. Leave this setting On so that you will not have to enter

this information in the future.

Figure 5. MiEntry Registration on iOS

First part of

SIP Username

SIP Password

Last part of SIP

Username

10 TX3 MiEntry Manual

Configuring MiEntry

Figure 6. MiEntry Registration on Android

3. Tap Register.

First part of

SIP Username

SIP Password

Last part of SIP

Username

Configuring MiEntry

TX3 MiEntry Manual 11

When the Android app is registered successfully, the dialpad appears.

When the iOS app is registered successfully, the dialpad appears and the

word Registered appears at the top.

Figure 7. MiEntry Dialpad

iOS

Android

12 TX3 MiEntry Manual

3 Using MiEntry

Note: The first time that you make or receive a call, your mobile device

will ask you to give MiEntry permission to access the camera and

microphone.

You must give MiEntry permission to use the camera and

microphone in order to make and receive video calls.

3.1 Answer a Call

Answer a call

When you receive a call, the screen shows the display name of the caller (as

configured in the TX3 Nano configurator).

Figure 8. Incoming call

• To answer the call, tap the Answer icon at the bottom of the

screen.

Decline a call

•Tap the Cancel icon at the bottom of the screen.

Using MiEntry

TX3 MiEntry Manual 13

3.2 Make a Call

Make a call to a SIP username

1. Tap the field that says Tap here to enter an address.

Figure 9. MiEntry Dialpad

2. Type the SIP username of the person you want to call.

3. Tap the phone icon.

Make a regular phone call

1. Dial the phone number on the dialpad.

2. Tap the phone icon.

iOS

Android

14 TX3 MiEntry Manual

Using MiEntry

3.3 During a Call

The screen shows a video feed from the caller, if the caller’s application supports

video and if your MiEntry app is set to accept video calls.

Figure 10. Call in progress

Unlock the door

•Tap the Door icon at the bottom of the screen.

The call is disconnected. The door automatically locks again after

the visitor has entered.

Refuse access and hang up

•Tap the End Call icon at the bottom of the screen.

The call is disconnected and the door does not unlock.

Mute the microphone

•Tap the Micro icon at the bottom of the screen to mute the

microphone.

When the microphone is muted, the caller cannot hear you.

• To unmute the microphone, tap the Micro icon again.

Using MiEntry

TX3 MiEntry Manual 15

Mute the speaker

• Tap the Speaker icon at the bottom of the screen to mute the

speaker.

• To unmute the speaker, tap the Speaker icon again.

Stop the video

• Tap the Video icon at the bottom of the screen.

Start the video

• If the video is stopped, tap the Video icon to start the video.

Pause the call

• Tap the Hold icon at the bottom of the screen.

The caller is on hold until you resume the call. The caller will hear

music while he is on hold.

Resume the call

• When the call is paused, tap the Play icon at the bottom of the

screen.

3.4 Call History

See your call history

1. From the dialpad, tap the History icon.

MiEntry shows a list of calls you have made and calls made to you.

2. Tap Missed to see calls that you have missed.

3.5 Log Out

If you log out, then you will no longer be able to receive calls.

1. Tap Settings.

2. Tap Logout at the top of the screen.

The MiEntry app is now unregistered from the SIP server.

16 TX3 MiEntry Manual

4 Appendix: Settings

MiEntry is configured by default to work with TX3 products, so you should not

need to change the settings.

4.1 User Settings

1. Tap Settings.

You cannot change your account information here. If you want to log in

with a different username, then tap Logout and configure MiEntry again

as described in section 2.3.

Note: On Android, a green dot appears beside the account information

when the account is registered.

2. On iOS, tap Transport to change the transport (UDP, TCP, or TLS). On

Android, log out and log in again to change the transport.

3. On iOS, tap Reset to Default Settings to reset MiEntry to its

factory settings. This does not erase your account information.

Appendix: Settings

TX3 MiEntry Manual 17

Figure 11. Settings

4.2 Video and Advanced Settings

1. Turn on Enable video. This must be On in order for MiEntry to send and

receive video.

2. Tap Video to access the video settings.

• Initiate video calls. If this setting is On, MiEntry will send a

request for video automatically when it starts a call. Turn this setting

Off if you do not want to send or receive video when you make a

call.

• Accept incoming video calls. If this setting is On, MiEntry will

automatically accept requests for video when it receives a call. Turn

this setting Off if you do not want to send or receive video when

someone calls you.

• Show self view (iOS only). Shows or hides the smaller video feed

of the person making the call.

iOS

Android

18 TX3 MiEntry Manual

Appendix: Settings

• Preferred video size. This is the size of the video that MiEntry

sends. The default is qvga in order to conserve bandwidth.

Note: Higher video resolutions use more bandwidth.

Figure 12. Video Settings

3. Tap Advanced to see the advanced settings.

• Enable animations. Shows or hides the sliding animations that

appear when you choose a different option, for example History or

Dialpad.

• Auto-answer after notification (iOS only). When MiEntry is in

the background or closed and it receives a call, it displays a

notification (if Allow Notifications is on; see section 2.1 on page 6).

Turn Auto-answer after notification On if you want

MiEntry to automatically answer the call when you tap the

notification.

• Open Door Digit. MiEntry sends a DTMF signal to the TX3 Nano

or TX3 Touch Screen to open the door. By default, this is 9 in the

TX3 Nano, TX3 Touch Screen, and MiEntry. If this number is

changed in the TX3 Nano or TX3 Touch Screen, then you must also

change it here.

iOS

Android

Appendix: Settings

TX3 MiEntry Manual 19

• Debug (iOS only). If this setting is On, MiEntry records

information that can be used by Mircom technical support to solve

problems.

• Send Logs (iOS only). Tap to open an email message to

techsupport@mircomgroup.com containing the debug

logs.

• Clear Logs (iOS only). Tap to erase any debug logs that MiEntry

has recorded.

Figure 13. Advanced Settings

iOS

Android

20 TX3 MiEntry Manual

5 Warranty and Warning Information

WARNING!

Please read this document CAREFULLY, as it contains important warnings,

life-safety, and practical information about all products manufactured by the

Mircom Group of Companies, including Mircom and Secutron branded

products, which shall include without limitation all fire alarm, nurse call,

building automation and access control and card access products (hereinafter

individually or collectively, as applicable, referred to as “Mircom System”).

NOTE TO ALL READERS:

1. Nature of Warnings. The within warnings are communicated to the

reader out of an abundance of caution and create no legal obligation for

Mircom Group of Companies, whatsoever. Without limiting the

generality of the foregoing, this document shall NOT be construed as in

any way altering the rights and obligations of the parties, governed by the

legal documents that apply in any given circumstance.

2. Application. The warnings contained in this document apply to all

Mircom System and shall be read in conjunction with:

a. the product manual for the specific Mircom System that applies

in given circumstances;

b. legal documents that apply to the purchase and sale of a Mircom

System, which may include the company’s standard terms and

conditions and warranty statements;

c. other information about the Mircom System or the parties’ rights

and obligations as may be application to a given circumstance.

4. Security and Insurance. Regardless of its capabilities, no Mircom

System is a substitute for property or life insurance. Nor is the system a

substitute for property owners, renters, or other occupants to act prudently

to prevent or minimize the harmful effects of an emergency situation.

Building automation systems produced by the Mircom Group of

Companies are not to be used as a fire, alarm, or life-safety system.

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Mircom LT-6638 MiEntry User manual

Mircom LT-6638 MiEntry User manual

Mircom LT-6638 MiEntry User manual

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