Triton Systems RL5000XP Series Owner's manual

MODEL RL/FT5000

XP

USER MANUAL

PRiSM

TM

NDC EMULATiON

w/XFS COMPLiANCE

VERSiON 1.0

TDN 07103-00188 Oct 23 2009

CORPORATE HEADqUARTERS:

21405 B Street

Long Beach, MS 39560

Phone: (228) 575-3188

Fax: (228) 575-3200

COPYRIGHT NOTICE

a registered trademark of Triton Systems of Delaware.

ii

MODEL RL/FT5000

XP

USER MANUAL w/PRiSM

TM

NDC EMULATiON

CONTENTS

SECTiON 1 - iNTRODUCTiON ........................................................ 1

What’s in this Manual ................................................................... 2

PC-Based Models ......................................................................................... 2

Class of serviCe (Business vs. level 1) ...................................................... 2

oPerating systeM ......................................................................................... 2

feature highlights ....................................................................................... 4

standard features ....................................................................................... 5

aCCess and transaCtion seCurity ........................................................ 5

MultiMedia interfaCe (audio/video) .................................................... 6

storage of files .................................................................................... 6

voiCe-enaBled transaCtions ................................................................ 6

CoMMuniCations ..................................................................................... 7

eleCtroniC Journal ............................................................................... 7

terMinal settleMent ............................................................................ 7

Multi-language suPPort ...................................................................... 8

Messages ................................................................................................ 8

rear serviCe Panel (Model ft5000

XP

) ................................................ 8

SECTiON 2 - BASiC OPERATiON ................................................... 9

introduCtion ................................................................................................. 10

Control Panel layout ................................................................................. 10

KeyPad oPeration ......................................................................................... 11

sCreen funCtion Keys .................................................................................. 12

rear serviCe Panel (Model ft5000

XP

) ....................................................... 13

Menu-Based oPeration ................................................................................. 14

voiCe-enaBled transaCtions ....................................................................... 15

SECTiON 3 - REPLENiSHiNg CASSETTES......................................17

introduCtion ................................................................................................. 18

disPensing MeChanisM (nMd-100) .............................................................. 18

note Condition ............................................................................................. 18

rePlenishing Cassettes ................................................................................ 20

reMoving note Cassettes ..................................................................... 20

oPening note Cassettes ........................................................................ 21

loading note Cassettes ....................................................................... 22

installing note Cassettes .................................................................... 23

reMoving the reJeCt Cassette ..................................................................... 24

oPening the reJeCt Cassette ........................................................................ 24

installing the reJeCt Cassette .................................................................... 25

verify oPeration .......................................................................................... 26

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MODEL RL/FT5000

XP

USER MANUAL w/PRiSM

TM

NDC EMULATiON

CONTENTS

SECTiON 4 - PREVENTATiVE MAiNTENANCE.................................27

introduCtion ................................................................................................. 28

rePlenishing the reCeiPt PaPer (Model rl5000

XP

) .................................... 28

rePlenishing the reCeiPt PaPer (Model ft5000

XP

) .................................... 31

rePlenishing the Journal Printer (oPtional) ............................................. 33

Cleaning the enClosure ............................................................................... 37

Cleaning the disPlay .................................................................................... 37

Card reader Cleaning ................................................................................. 37

SECTiON 5 - PRiSM

TM

NDC EMULATiON w/XFS COMPLiANCE....39

Contents ....................................................................................................... 40

suPervisor funCtions .................................................................................... 41

triton diagnostiCs ....................................................................................... 61

APPENDiX A - ELECTRONiC LOCk ................................................A-1

e

ntering the CoMBination ..............................................................................a-2

loCKout feature ...........................................................................................a-2

Changing the CoMBination .............................................................................a-2

PrograMMaBle features.................................................................................a-3

Battery loW Warning ....................................................................................a-8

Changing the Battery ....................................................................................a-9

APPENDiX B - gLOSSARy OF TERMS ............................................B-1

APPENDiX C - SOFTwARE LiCENSE AgREEMENT /

EMiSSiONS AND COMPLiANCE STATEMENTS ...........C-1

APPENDiX D - wARRANTy / SERViCE STATEMENTS.......................D-1

Document Updates

Oct 23 2009 Journal Printer no longer offered

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MODEL RL/FT5000

XP

USER MANUAL w/PRiSM

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NDC EMULATiON

THiS PAgE iNTENTiONALLy LEFT BLANk

Section 1

introduction

1

2

Model rl/Ft5000

XP

uSer Manual w/PriSM

tM

ndc eMulation

What’s in This Manual

This manual describes the operating features of the RL/FT5000

XP

-series ATM

family. The setup and operating procedures given in this manual are generally

applicable to any RL5000

XP

or FT5000

XP

PC-based ATM. If your ATM does

not have the ability to perform some of the features described in this manual,

it is because your processor does not support the feature or the dispenser was

purchased without that particular option.

Pc-baSed ModelS

The PC-based units consist of Models RL5000 and FT5000 operating on

Microsoft® Windows® XP application. Furthermore, Triton’s Prism

TM

NDC

Emulation software provides banks with a simple HTML interface. This revo-

lutionary conguration offers vendors independence through XFS and makes

possible a long list of revenue generating value-added services.

Both units are equipped with an NMD-100 multi-cassette dispenser mechanism

capable of dispensing currency and non-currency items (stamps, coupons, etc)

from up to four (4) cassettes, congurable. Both currency and non-currency

items need to be assigned a Currency Code and Currency Value (in whole units)

when conguring the terminal.

claSS oF Service (buSineSS-vS-level 1)

The basic RL/FT5000

XP

cabinet is UL certied for Business Hours Service. This

means that the currency should be removed from the dispenser and stored in a

safe location when the business is closed to the public. Other cabinets may be

UL certied as “Level 1”, providing additional security and the ability to store

currency during non-business hours. The RL5000

XP

is a front-access machine,

allowing access to the dispensing mechanism and currency cassettes from the

front (control-panel side) of the unit. The FT5000

XP

is a rear-access machine.

oPerating SySteM

Both PC-based units use the Windows® XP platform, a robust technological

design that provides increased stability and improved speed while maintaining

reliability and low cost of ownership. The operating system supports Windows

le formats for adding custom logos and advertisements. In addition, it features

Triton’s completely custom designed motherboard.

3

introduction

Operating System

Intel Celeron or optional Intel Pentium III

Microsoft Windows XP

Software options:

Triton Standard - XFS Compliance - Emulation

40 GB 3.5" (89 mm) hard drive, expandable

256 MB SDRAM, expandable

10.4" (264 mm) SVGA color display with 800 x 600 resolution

(FT5000

XP

) -optional sunlight viewable

CD/DVD-ROM external drive, optional

(FT5000

XP

)

Rear Service Panel with 10.4" (264 mm) SVGA color display with

800 x 600 resolution with keyboard

Journal printer, optional

Six (6) USB master ports

One (1) parallel port

Six (6) serial ports

Two (2) 32-bit PCI expansion slots

Operating Specifications

FT5000

XP

RL5000

XP

Temperature

(Vault/Electronics )

10 to 40

O

C; 50 to 104

O

F

(External)

-35 to 50

O

C; -30 to 122

O

F

10 to 40

O

C; 50 to 104

O

F

Relative Humidity

20% to 80%

non-condensing

20% to 80%

non-condensing

Power Consumption

2.0A @ 115VAC at 60Hz

1.0A @ 230VAC at 50Hz

2.0A @ 115VAC at 60Hz

1.0A @ 230VAC at 50Hz

Prism

TM

912 or NDC Emulation with XFS Compliance

Intel® Celeron® Processor or Pentium® IV Processor (Optional)

10 MB Journal Storage (125,000 Records)

4

Model rl/Ft5000

XP

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Feature Highlights

Important features of the RL

XP

/FT

XP

family are highlighted in the following list:

One to four cassette friction feed multi-denomination dispensing

mechanism. Front or rear delivery of banknotes and other value media

such as tickets, stamps, phone cards, and vouchers.

(Model FT5000

XP

) Rear Service Panel (RSP) with 10.4” SVGA color

display and keyboard. Allows access to Management functions for security

and ease of cassette loading and diagnostics.

Graphics- capable 80 mm thermal receipt printer with presenter. Optional

journal printer is available for saving journal records using traditional

method of printed copy of the electronic journal.

Enlarged (800-by-600) SVGA color LCD display (10.4 ") supports

attention-getting graphics and full-motion video.

High capacity electronic journal (10 MB) stores transaction information

for viewing, printout, or analysis.

Dip-style card reader; Dip-Style EMV Smart Card Reader*, optional EMV

motorized card reader (Track 1, 2, 3 read), or EMV motorized card reader

/ encoder (Track 1, 2, 3 read, Track 3 write).

Americans with Disabilities Act (ADA) compliant.

Audio transactions for the visually impaired.

Encrypting Pin Pad (EPP) to comply with all international encryption

standards, Triple DES and PCI compliant, optional metal EPP.

UL291 Business Hours cabinet or optional UL291 Level 1 Safe.

Electronic lock or optional Kaba Mas Cencon lock.

Multi-lingual capabilities.

Dial-up 56k baud internationally certied modem and TCPIP (Ethernet)

communications; optional wireless, SNA / SDLC, and Bisync.

* Not an option with Prism

TM

NDC Version 1.0

5

introduction

Standard FeatureS

Standard features of the XP-series ATMs are summarized in the following

paragraphs.

acceSS and tranSaction Security

Password-Controlled Access.

Access to the ATM’s “Triton Diagnostics” is protected by a password-based

access scheme. The ATM provides a “Master” password level of access and

a exible system of “User-level” passwords. The master password provides

full access to the ATM’s “Triton Diagnostics”, while User-level passwords

provide access to a subset of those functions, as determined by the holder of

the master password.

MAC Data Encryption Support

The ATM implements support for the Message Authentication Code (MAC)

data encryption protocol. This capability is typically referred to as “MACing”.

MACing is a protocol supported by some processors and provides another level

of encryption protection for message trafc to and from the ATM.

FT5000

XP

RL5000

XP

6

Model rl/Ft5000

XP

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Receipt Printer Graphics

Bit-mapped graphic images (BMP) can be printed on the receipt. Like ad

screen graphics, receipt graphics are usually downloaded to the terminal via

the host processor.

Audio Output

The integrated speakers enhance the media experience by offering audio output

of voice and/or music content.

Storage oF FileS

The ATM can store management reports, such as the results of close operations

or diagnostic tests. Graphics les are stored and retrieved from the internal

hard disk. You may also save reports to an external memory device.

voice-enabled tranSactionS

The ATM is able to provide voice feedback to sight-impaired users. By plug-

ging a set of headphones into the integrated headphone jack, users can receive

spoken assistance (as determined by the Host) as they perform a transaction.

MultiMedia interFace (audio/video)

The ATM’s SVGA color display can display text and graphical content in a

wide range of colors, providing an interesting and dynamic experience to the

customer. In addition, graphics can be printed on receipts. Supported multimedia

features include: Text Effects, Ad Screens, Receipt Graphics, and Audio Output.

Text Effects

Prism

TM

NDC supports the text special effect functionality using HTML.

Ad Screens

An ad screen is a promotional or advertising graphic or motion video clip that

is displayed on the screen. Ad screens can be displayed while the terminal is

idle and while the customer transaction is being processed.

Encrypting PIN Pad (EPP) Entry Device Support

Secure EPP entry device is an encryption system that offers additional pro-

tection for the customer PIN during entry at the ATM keypad. The EPP is

compliant with all international encryption standards, Triple DES, Visa® and

PCI compliancy requirements.

7

introduction

coMMunicationS

The XP-series ATMs support TCP/IP communications with the transaction

processor.

TCPIP (Ethernet)

This method is used in applications where a central Local Area Network, or

LAN, is used to connect multiple ATMs to a central server. The ATM can be

treated as either a client or server on the network, while the server provides

the interface to a transaction processing system.

electronic Journal

The ATM stores transaction records, status, and other activity data in a jour-

nal record that is stored in the ATM’s PC hard drive. The number of journal

entries that can be stored is only limited by how much memory is available

on the hard drive.

This information can be retrieved at a later date. When needed, just the infor-

mation desired can be recalled and a printout of those records can be made.

Journal entries may be viewed, printed, saved, and archived to the terminal

hard drive or to an external memory device.

terMinal SettleMent

A suite of close functions are provided to facilitate daily balancing of the ATM’s

internal record of transaction activity with the processor’s transaction records.

8

Model rl/Ft5000

XP

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ndc eMulation

rear Service Panel (rSP)

(Model Ft5000

XP

)

The RSP provides convenient user-access to most Prism

TM

NDC Supervisor and

Triton Diagnostic functions from inside the facility. It also provides easy access

to the dispensing mechanism, loading receipt paper, and terminal shutdown.

Rear Service Panel

Section 2

BaSic operation

9

10

Model rl/Ft5000

Xp

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ndc eMUlation

introdUction

This section describes the basic operation of the terminal. The following top-

ics are covered:

1.

Control Panel Layout. Describes the layout of the terminal’s control

panel.

2. Keypad Operation. Describes the use of the alphanumeric keypads.

3. Screen Function Keys. Describes the use of the screen keys.

4. Rear Service Panel.

5. Menu-Based Operation. Provides a general overview of the terminal

display interface.

6. Accessing Management Functions. Describes the password entry

procedure that must be followed in order to access the Management

Functions area.

7. Voice-Enabled Transactions. Provides voice feedback via an integrated

output jack, enabling sight-impaired users to plug in a set of headphones

and receive spoken instructions to assist them in using the ATM.

control panel layoUt (rl/Ft

Xp

)

The user interface of the terminal consists of the LCD display, receipt chute,

card reader, headphone jack (visually impaired), and 24 keys on three keypads

(menu and main keypads).

Control panel layout (RL

XP

)

Card

reader

LCD screen

Receipt

chute

Main keypad

Headphone jack

Screen function keys

11

BaSic operation

Alphanumeric keypad

Keypad operation

The keypad has integral, raised tactile symbols (5-key, Cancel, Clear, and Enter)

to help visually impaired users orient themselves through the sense of touch.

Refer to gure below. The main keypad consists of 10 alphanumeric keys, two

arrow keys and four large control keys, all located in a 16-key group beneath

the LCD display.

Control panel layout (FT

XP

)

LCD screen

Receipt

chute

Main keypad

Screen function keys

Card

reader

Headphone

jack

CTRL key

12

Model rl/Ft5000

Xp

USer ManUal w/priSM

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ndc eMUlation

Screen FUnction KeyS

Refer to the gure below. The eight keys, 4 on each side of the LCD, are called

screen function keys. They are used in the selection of screen options that can

appear along the right and left side of the display. These keys are designated

(F) 1 through (F) 8 (Echoed as 1-8 by the Triton Diagnostics Keypad Test). A

screen function key is only active when a corresponding function or menu op-

tion is present next to that key.

Screen function keys.

(F)

5

(F)

6

(F)

7

(F)

8

(F) 1

(F) 2

(F) 3

(F) 4

13

BaSic operation

rear Service panel (Model Ft

Xp

)

The Rear Service Panel (RSP) houses a 10.4” (264mm) SVGA color display

with 800 x 600 resolution and a keyboard with mouse pad. This provides conve-

nient user-access to the Prism

TM

NDC Supervisor and most Triton Diagnostics

from inside the facility. The assembly also pivots out allowing access to the

PC assembly, power supply, and optional printer assembly.

Rear service panel (display/keyboard).

14

Model rl/Ft5000

Xp

USer ManUal w/priSM

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ndc eMUlation

MenU-BaSed operation

The terminal operates as a menu driven system. Host controlled messages and

menu options presented on the LCD display screen guide the user’s actions.

The desired menu option is selected by pressing one of the screen function keys

located to the left and right of the display. For the purpose of security, many

screens may time out as determined by the Host. The time out length may vary

depending on the function being performed.

Shortly after the unit is turned on, the Windows

XP

operating system,

and then

Prism

TM

NDC will load, followed by the Customer Welcome screen. If the con-

trol panel is opened ANYTIME (before or after) the Prism

TM

NDC Emulation

application loads, or the supervisor switch is in the “SUperviSor” position, the

terminal will default to the the Prism

TM

NDC Supervisor main menu (Select).

*** IMPORTANT ****

The supervisor switch must be in the “rUn” position

AND the control panel must be “cloSed” before the

terminal will go into the “cUStoMer” mode.

15

BaSic operation

Headphone jack location.

voice-enaBled tranSactionS

The terminal provides voice feedback via an integrated output jack, enabling

sight-impaired users to plug in a set of headphones and receive spoken in-

structions (controlled by the Host) to assist them in using the ATM. Figure

2-6, headphone jack location, shows the location of the headphone jack on

the RL5000

XP

.

Raised symbols helps a user locate the headphone jack. The ATM will auto-

matically detect when a headphone has been plugged into the jack, and will

immediately switch into the Host-controlled voice mode. The Host determines

instructional content presented to the user when the headphone is plugged in.

Once the customer begins a transaction, spoken prompts from the Host will

provide feedback and guide the customer through the successful accomplish-

ment of the transaction.

16

Model rl/Ft5000

Xp

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