OpenEye OE-C7312-AWR User manual

Brand: OpenEye

Model: OE-C7312-AWR

Category: Security cameras

Type: User manual

Camera

OE-C7312-AWR

www.openeye.net

Outdoor IP Dome Camera

User Manual

Accessories

CA-510G

CA-510W

CA-510C

CA-510P25

CA-510P50

CA-510PML

CA-510PMS

CA-510PA25

CA-510PA50

32616AA 3

Outdoor WDR IP Camera (OE-C7312-AWR)

User Manual

Manual Edition 32616AA – MARCH 2014

No part of this documentation may be reproduced in any means, electronic or mechanical, for any

purpose, except as expressed in the Software License Agreement. OpenEye shall not be liable for

technical or editorial errors or omissions contained herein. The information in this document is

subject to change without notice.

The information in this publication is provided “as is” without warranty of any kind. The entire risk

arising out of the use of this information remains with recipient. In no event shall OPENEYE be

liable for any direct, consequential, incidental, special, punitive, or other damages whatsoever

(including without limitation, damages for loss of business profits, business interruption or loss of

business information), even if OPENEYE has been advised of the possibility of such damages and

whether in an action or contract or tort, including negligence.

This documentation is copyrighted. All other rights are reserved to OPENEYE. OPENEYE, and

OpenEye, are registered trademarks of OPENEYE in the United States and elsewhere; Windows,

and Windows XP Embedded are registered trademarks of Microsoft Corporation. All other brand

and product names are trademarks or registered trademarks of the respective owners.

OPENEYE

Liberty Lake, WA ● U.S.A.

Important Safeguards

1. Read Instructions

Read all of the safety and operating instructions before using the product.

2. Retain Instructions

Save these instructions for future reference.

3. Attachments / Accessories

Do not use attachments or accessories unless recommended by the appliance

manufacturer as they may cause hazards, damage product and void warranty.

4. Installation

Do not place or mount this product in or on an unstable or improperly supported

location. Improperly installed product may fall, causing serious injury to a child or

adult, and damage to the product. Use only with a mounting device recommended by

the manufacturer, or sold with the product. To insure proper mounting, follow the

manufacturer's instructions and use only mounting accessories recommended by

manufacturer.

5. Power source

This product should be operated only from the type of power source indicated on the

marking label.

Precautions

Operating

• Before using, make sure power supply and others are properly connected.

• While operating, if any abnormal condition or malfunction is observed, stop using the

camera immediately and then contact your local dealer.

Handling

• Do not disassemble or tamper with parts inside the camera.

• Do not drop or subject the camera to shock and vibration as this can damage camera.

• Do not block the cooling holes on the bracket. This camera has a cooling fan inside

the housing. Blocking the cooling holes will cause heat to build up and cause

malfunction.

• Care must be taken when you clean the clear dome cover. Scratches and dust will

ruin the image quality of your camera. Do not use strong or abrasive detergents

when cleaning the camera body. Use a dry cloth to clean the camera when it is dirty.

In case the dirt is hard to remove, use a mild detergent and wipe the camera gently.

32616AA 5

Installation and Storage

• Install electricity wiring carefully. Please note that input electricity to the unit is at

tolerance of DC 12V/AC 24V ± 10%. The camera is capable of surge protection;

ensure AC power model unit is grounded appropriately against damage by heavy

current or electric shock.

• Do not install the camera in areas of extreme temperatures in excess of the allowable

range. (-40°C ~50°C / -40°F ~ 122°F)

• Avoid installing in humid or dusty places. The relative humidity must be below 90%.

• Avoid installing in places where radiation is present.

• Avoid installing in places where there are strong magnetic fields and electric signals.

• Avoid installing in places where the camera would be subject to strong vibrations.

• Never face the camera toward the sun. Do not aim at bright objects. Whether the

camera is in use or not, never aim it at the sun or other extremely bright objects.

Otherwise the camera may be smeared and damaged.

Regulation

This device complies with Part 15 of the FCC Rules. Operation is subject to the following

two conditions: (1) this device may not cause harmful interference, and (2) this device

must accept any interference received, including interference that may cause undesired

operation.

This symbol on the product or on its packaging indicates that this product shall

not be treated as household waste in accordance with Directive 2002/96/EC.

Instead it shall be handed over to the applicable collection point for the

recycling of electrical and electronic equipment. By proper waste handling of

this product you ensure that it has no negative consequences for the

environment and human health, which could otherwise be caused if this

product is thrown into the garbage bin. The recycling of materials will help to

conserve natural resources.

For more details information about recycling of this product, please contact

your local city office, your household waste disposal service or the shop

where you purchased the product.

Compliance is evidenced by written declaration from our suppliers, assuring

that any potential trace contamination levels of restricted substances are

below the maximum level set by EU Directive 2002/95/EC, or are exempted

due to their application.

Warning

DANGEROUS HIGH VOLTAGES ARE PRESENT INSIDE THE ENCLOSURE.

DO NOT OPEN THE CABINET.

REFER SERVICING TO QUALIFIED PERSONNEL ONLY.

Caution

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,

DO NOT REMOVE COVER (OR BACK).

NO USER-SERVICEABLE PARTS INSIDE.

REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

CAUTION

RISK OF ELECTRIC SHOCK

DO NOT OPEN

32616AA 7

Standard Warranty

OpenEye warrants all new products to be free from defects in workmanship and material

under normal use for a period of two years after the date of purchase. Any defective

product that falls under this warranty will, at OpenEye's discretion, be repaired or replaced

at no additional charge. OpenEye may elect to replace defective products with new or

factory reconditioned products of equal or greater value. Repairs made necessary by

reason of misuse, alteration, normal wear, or accident are not covered under this

warranty.

Exceptions to this are listed below:

• Three Years on all Digital Recorders

• Three years on all fixed cameras

All products shall be covered by a one year advance replacement warranty*.

OpenEye will warrant all otherwise out of warranty replacement parts and repairs for 90

days from the date of OpenEye shipment.

The above warranty is the sole warranty made by OpenEye and is in lieu of all other

warranties by OpenEye express and implied, including without limitation the warranties of

merchantability and fitness for a particular purpose. Under no circumstances will OpenEye

be liable for any consequential, incidental, special or exemplary damages arising out of or

connected with the sale, delivery, use or performance of the product, even if OpenEye is

apprised of the likelihood of such damages occurring. In no event shall OpenEye liability

exceed the purchase price of the product.

This warranty gives you specific legal rights and you may also have other rights which

vary from state to state or country to country.

*Requires corresponding security deposit. Advanced Replacement limited to components

only outside of the USA and Canada.

For the most up to date information visit www.openeye.net

TABLE OF CONTENTS

Introduction ................................................................................................................................... 11

Overview .................................................................................................................................... 11

Product Features ................................................................................................................... 11

Getting Started .............................................................................................................................. 12

Box Contents .............................................................................................................................. 12

Camera Overview ....................................................................................................................... 13

Dimensions ............................................................................................................................ 13

Connections ........................................................................................................................... 14

Installation ..................................................................................................................................... 15

Power and Ethernet Connection ................................................................................................. 15

Power Connection .................................................................................................................. 15

Ethernet Cable Connection .................................................................................................... 15

Camera Installation ..................................................................................................................... 16

Locate Camera ............................................................................................................................... 20

OpenEye Network Camera manager .......................................................................................... 20

Installation .............................................................................................................................. 20

Starting Network Camera Manager ........................................................................................ 20

Device Addressing ................................................................................................................. 21

Finding Network Devices .................................................................................................. 21

Setup & Configuration .................................................................................................................. 22

Connecting to the Camera .......................................................................................................... 22

Resetting the Camera ............................................................................................................ 22

Administrator/User Privileges ................................................................................................. 22

Connecting a Stream ............................................................................................................. 23

Connecting Over the Internet ................................................................................................. 24

Viewer Software ......................................................................................................................... 25

Viewer Tabs ........................................................................................................................... 25

Home ..................................................................................................................................... 26

System ................................................................................................................................... 28

System .............................................................................................................................. 28

Security ............................................................................................................................. 29

Admin Password .......................................................................................................... 29

32616AA 9

Add User ...................................................................................................................... 30

Delete user ................................................................................................................... 30

Edit user ....................................................................................................................... 30

Network ............................................................................................................................. 31

Get IP address automatically (DHCP) .......................................................................... 31

Use Fixed IP Address ................................................................................................... 32

QoS (Quality of Service) ............................................................................................... 34

SNMP ........................................................................................................................... 34

UPnP (Universal Plug and Play) .................................................................................. 35

DDNS ................................................................................................................................ 36

Mail ................................................................................................................................... 37

FTP ................................................................................................................................... 38

HTTP ................................................................................................................................. 39

Alarm ................................................................................................................................. 40

Motion Detection ............................................................................................................... 42

Network Failure Detection ................................................................................................. 46

Tampering Alarm ............................................................................................................... 47

Periodical Event ................................................................................................................ 48

Storage Management ........................................................................................................ 49

Recording .......................................................................................................................... 50

Schedule ........................................................................................................................... 52

Snapshot ........................................................................................................................... 53

Information ........................................................................................................................ 54

System Log .................................................................................................................. 54

User Login Information ................................................................................................. 55

Parameter List .............................................................................................................. 56

Software Version ............................................................................................................... 57

Upgrading the Camera Firmware ................................................................................. 57

Maintenance...................................................................................................................... 58

Video and Audio Streaming Settings ..................................................................................... 59

Video Format..................................................................................................................... 59

Video Compression ........................................................................................................... 62

Hot Spot ............................................................................................................................ 63

Video OCX Protocol .......................................................................................................... 64

Multicast Mode ............................................................................................................. 64

Frame Rate Control ........................................................................................................... 66

Video Mask ....................................................................................................................... 67

Audio ................................................................................................................................. 68

Transmission Mode ...................................................................................................... 68

Server Gain Settings .................................................................................................... 69

Bit Rate ........................................................................................................................ 69

Recording to Storage ................................................................................................... 69

Camera .................................................................................................................................. 70

Exposure ........................................................................................................................... 70

White Balance ................................................................................................................... 71

Picture Adjustment ............................................................................................................ 72

IR Function ........................................................................................................................ 72

Digital Zoom ...................................................................................................................... 73

3DNR/2DNR...................................................................................................................... 73

Digital Stabilization ............................................................................................................ 73

Logout .................................................................................................................................... 73

Specifications ................................................................................................................................ 74

Camera Specifications ................................................................................................................ 74

IP Specifications ......................................................................................................................... 75

32616AA 11

INTRODUCTION

OVERVIEW

The OE-C7312-AWR is an outdoor IP Dome, capable of providing real-time high-quality

video. This camera is capable of dual streaming, delivering multiple streams to multiple

clients with options for streaming in MJPEG and H.264.

With a compact and sophisticated mechanical design the Outdoor IP Dome Camera is

easy to install and the vandal proof cover can protect the camera from heavy damage.

Product Features

• Sony progressive scan CMOS sensor

• IP Iris

• 2MP resolution

• H.264/ MJPEG video streaming

• Frame Rate: all resolutions transmit 25/30ips real time

• True Wide Dynamic Range

• Two-way audio support

• IP66 rated

• Security Torx screws protect against tampering

• 3-axis (pan/tilt/rotation) position adjustment

• Built-in heater

• 24 IR LEDs

• 4S mount support

GETTING STARTED

BOX CONTENTS

Before proceeding, please check that the box contains the items listed here. If any item is

missing or has defects, DO NOT install or operate the product and contact your dealer for

assistance.

OE-C7312-AWR Camera BNC cable

Self Tapping Screws Plastic Anchors Security Torx Tool

Rubber Washers Quick Start Guide CD

32616AA 13

CAMERA OVERVIEW

Before installing or connecting the dome camera, please refer to this section and complete

preparations for dome setup and all switch settings.

Dimensions

• Diameter – 151 mm (5.9 inches)

• Height – 130 mm (5.12 inches)

Connections

No. Description Pin Note

1 Network - RJ45

2 Power 1 (AC 24v) AC 24 1

2 (AC 24v) AC 24 2

3 DC 12v (GND)

4 DC 12v (+)

3 BNC - Analog video output

4 microSD Card Slot - For video recording storage

5 Alarm & Audio I/) 1 Alarm In (-)

2 Alarm in (+)

3 Alarm out (-)

4 Alarm out (+)

5 Audio out (R)

6 Audio out (L)

7 Audio GND

8 Audio in (R)

9 Audio in (L)

6 Reset button - Reset camera to default settings

32616AA 15

INSTALLATION

POWER AND ETHERNET CONNECTION

Read the installation instructions before installing and connecting the IP camera.

Power Connection

You can use 12vDC power, 24vAC power or Power over Ethernet (PoE) to power the OE-

C7312-AWR camera. When powered by PoE, any 802.3af compliant device may be used

to provide power. When using 12vDC or 24vAC power, refer to the pin definition table in

the Camera Overview > Connections section for the proper 2-wire connection.

Note OpenEye recommends against using more than one power source at a time. Do

not use a PoE power source when providing the camera with 12vDC or 24vAC

power.

However, only 24vAC power will properly power the heater in the camera. If the camera is

not subjected to temperatures lower than 40°F, a heater is not necessary and 24vAC,

12vDC or PoE (using an injector or compliant switch) will be suitable. Please verify that all

installations that require a heater use 24vAC power.

Make sure the camera’s power cable is correctly and firmly connected. If using Power

over Ethernet (PoE), make sure Power Sourcing Equipment (PSE) is in use in the

network.

Ethernet Cable Connection

OpenEye recommends using Category 5 Ethernet cable to connect the camera to your

network. For the best transmission quality, the cable length should not exceed 328 feet

(100 meters). Connect a network cable to the camera using the RJ45 input and connect

the other end of the cable to your network switch or recorder.

Note If you are connecting the camera directly to a recorder, a crossover cable is

necessary for most configurations.

Check the status of the network connection by looking at the link indicator and activity

indicator LEDs. If the LEDs are not lit check your network connection. The green link LED

indicates a network connection and the orange activity LED flashes to indicate network

activity.

CAMERA INSTALLATION

You can install your Outdoor IP Dome Camera directly onto a wall or ceiling. The wall or

ceiling must have enough strength to support the camera.

1. Use the supplied Torx tool to unscrew the two Torx screws on the side of the dome

cover and remove the dome cover.

2. Press both sides of the Inner Cover and remove it from the Dome Camera.

32616AA 17

3. Use a Phillips screwdriver to remove the mounting plate from the base of the camera.

4. Use the mounting plate to mark the location you want to install your camera on the

ceiling. Mark the location of the holes for the mounting screws as well as the hole for

the camera cables, as needed.

Note The holes on the mounting plate allow it to attach directly to a 4S electrical box.

5. Drill the appropriate holes in your wall or ceiling, and then insert the included anchors.

6. Use the included screws to attach the mounting plate to the ceiling.

7. Run your cables to the location of your camera using the necessary holes.

8. Connect the power and Ethernet connectors on the camera with their respective

cables.

Note The power cable is omitted if using PoE.

9. Place the camera base on the mounting plate, and tighten the screws highlighted in

Step 3.

32616AA 19

10. Use the OpenEye IP Finder software to locate the camera on the network and

complete configuration of the camera.

11. Manually aim the camera as necessary.

12. Replace the Inner Dome cover.

13. Replace the dome cover, aligning the arrow mark on the dome cover with the one on

the housing, and then screw the two Torx screws on the dome tightly to fasten the

dome cover to the camera base.

LOCATE CAMERA

OPENEYE NETWORK CAMERA MANAGER

Use the included Network Camera Manager software to easily find your network cameras

for initial setup. The OpenEye IP Finder software is included on the CD with all OpenEye

IP devices.

Installation

You can install Network Camera Manager on any personal computer (PC) or laptop using

the software CD included with your OpenEye IP camera or by downloading the program

from openeye.net.

Note Network Camera Manager will only work on PCs or laptops that use a Windows

operating system. It is compatible with Windows XP, Vista, 7, and 8.

Starting Network Camera Manager

After installing the program on your PC or laptop, open the program to begin configuring

your cameras.

To access Network Camera Manager on an OpenEye recorder, you must operate the

recorder in Windows Mode.

1. In the Live Screen, click Exit.

2. Click Restart in Windows Mode.

3. Click OK.

4. Double-click Network Camera Manager.

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OpenEye OE-C7312-AWR User manual

Brand: OpenEye

Model: OE-C7312-AWR

Category: Security cameras

Type: User manual

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