Contents
Read first . . . . . . . . . . . . .v
Chapter 1. Finding information . . . . .1
This guide and other publications . . . . .1
Finding information with the Lenovo Care
button . . . . . . . . . . . . . .2
Chapter 2. Caring for your computer . . .3
Chapter 3. Solving computer problems . .7
Frequently asked questions . . . . . . .8
Diagnosing problems . . . . . . . . .10
Troubleshooting . . . . . . . . . . .10
Error messages . . . . . . . . . .10
Errors without messages . . . . . . .13
A password problem . . . . . . . .14
Keyboard problems . . . . . . . .14
Standby or hibernation problems . . . .14
Computer screen problems . . . . . .15
Battery problems . . . . . . . . .17
A hard disk drive problem . . . . . .17
A startup problem . . . . . . . . .17
A fingerprint authentication problem . . .18
Other problems . . . . . . . . . .18
Chapter 4. Recovery options . . . . . .19
Using Rescue and Recovery . . . . . . .19
Restoring factory contents . . . . . . .19
Recovering data . . . . . . . . . . .20
Chapter 5. Upgrading and replacing
devices . . . . . . . . . . . . .21
Replacing the battery . . . . . . . . .21
Upgrading the hard disk drive . . . . . .23
Replacing memory . . . . . . . . . .25
Chapter 6. Getting help and service . . .29
Getting help and service . . . . . . . .29
Getting help on the Web . . . . . . . .29
Calling the Customer Support Center . . .29
Getting help around the world . . . . . .31
Appendix A. Warranty information . . . .33
Warranty Information . . . . . . . . .33
Warranty Period . . . . . . . . .33
Types of Warranty Service . . . . . .34
Worldwide telephone list . . . . . . .35
Appendix B. Customer Replaceable Units
(CRUs) . . . . . . . . . . . . .39
Appendix C. Features and Specifications 41
Features . . . . . . . . . . . . .41
Specifications . . . . . . . . . . .42
Appendix D. Notices . . . . . . . . .45
Notices . . . . . . . . . . . . . .45
Television output notice . . . . . . .46
Electronic emissions notices . . . . . . .46
Federal Communications Commission
(FCC) Statement . . . . . . . . .46
Industry Canada Class B emission
compliance statement . . . . . . . .47
Avis de conformité à la réglementation
d’Industrie Canada . . . . . . . . .47
European Union EMC Directive
conformance statement . . . . . . .47
Important information for the European
Directive 2002/96/EC . . . . . . . . .48
IBM Lotus Software Offer . . . . . . .49
Trademarks . . . . . . . . . . . .51
Index . . . . . . . . . . . . . .53
© Copyright Lenovo 2006 iii