NCR WorldMark 4380 Installation guide

Brand: NCR

Model: WorldMark 4380

Type: Installation guide

NCR WorldMark 4380 is a powerful and versatile server that can be used for a variety of applications. With its high-performance processor, ample memory, and expandable storage capacity, the WorldMark 4380 is ideal for running demanding applications such as databases, file servers, and web servers. It also features a number of advanced features, such as remote management capabilities and support for multiple operating systems, making it a great choice for businesses of all sizes.

B003-0181-A000

11/97

WorldMark 4380

Deskside Hardware Installation Guide

The product described in this book is a licensed product of NCR Corporation.

Adaptec, the Adaptec logo, AHA, Altra, AVA, EZ-SCSISelect, and SlimSCSI are trademarks of Adaptec, Inc. which

may be registered in some jurisdictions. IBM, AT, OS/2, and Micro Channel are registered trademarks of

International Business Machines Corporation. Novell and NetWare are registered trademarks of Novell, Inc.

PhoenixBIOS is a trademark of Phoenix Technologies Ltd. Windows, Windows NT, MS-DOS, MS, and Microsoft

are registered trademarks of Microsoft Corporation. UNIX is a registered trademark of UNIX Systems Laboratories

in the United States and other countries. PROCOMM PLUS is a registered trademark of Datastorm Technologies,

Inc. All other trademarks are owned by their respective owners. Microsoft Corporation’s license agreement

precludes copying, disassembling, or reverse compiling software programs, or making any backup copies of the

software programs. You are not authorized to copy program files, or use any backup diskette (made for the

purpose of data backup and recovery from serious Flash failures) on any other system.

It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and

firmware become available. NCR, therefore, reserves the right to change specifications without prior notice.

All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In

some instances, photographs are of equipment prototypes. Therefore, before using this document, consult with

your NCR representative or NCR office for information that is applicable and current.

To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization, and

value of this book.

Address correspondence to:

Systems Information

NCR Corporation

3325 Platt Springs Road

West Columbia, SC 29170

By NCR Corporation

Dayton, Ohio U.S.A.

WorldMark 4380 Deskside Hardware Installation Guide 1

Congratulations!

And thank you for purchasing the NCR WorldMark 4380 Server. This document will guide you

through the steps needed to set up your server for the first time.

Note: No boards should be removed from or added to the server until after operating system

installation is complete.

Refer to the Important Support Information section at the end of this document for information

about:

• Installation help.

• Verifying remote support functionality.

• Sources for updated software, diagnostics, and server information.

Other Information Sources

The NCR Info Line Faxback Services at (803) 939-2082 may have updated software installation

information. Refer to the WorldMark 4380 Deskside Product Guide for additional information

about troubleshooting, error and beep codes, and remote support. Refer to the Server Software

Guide (OctaSCALE) for information about configuring your server.

Warranty information for the WorldMark 4380 server is available from your local sales

organization.

Additional Documentation

Additional documentation is available for your WorldMark 4380 server and can be ordered

through your NCR representative:

Documentation Order Number

WorldMark 4300 Deskside Service Guide

BST0-2139-5500

NCR Remote Services User Guide

BD20-1401-B000

WorldMark 4300 Server Management Product Guide

BD20-1398-B000

AMIDiag User’s Guide

BST0-2141-1300

AMIDiag Supplement (OctaSCALE)

BST0-2139-5700

1. Unbox and Check Your Shipment

To unpack the system:

1. Remove the foam “packing ring” from around the server.

2. Remove the protective plastic from around the server.

3. Remove the shipping insert in the tape drive.

Make sure you have everything to complete the hardware installation:

• Either an external modem with AC power cable, serial port cable, and phone cable or a Server

Management Board with internal modem, serial port cable, and phone cable

• Monitor (customer provided), keyboard, mouse, and associated cables

• Antistatic wrist strap

• Documentation:

– WorldMark 4300 Installing Windows NT Server

– WorldMark 4300 Installing MP-RAS

– WorldMark 4380 Deskside Product Guide

– Server Software Guide (OctaSCALE)

– System Site Log

Remove the server off the pallet by the best means available (hoist or by hand). Place server in a

location that is in accordance with the specifications in the Site Preparation Guide.

2. Check the Power Cord and Plug It Into the Server

WorldMark 4380 Deskside Hardware Installation Guide 3

2. Check the Power Cord and Plug It Into the Server

IMPORTANT: Do not modify or use the supplied AC power cord if it is not the exact type

required. Replace it, if necessary. Make sure the supplied power cord is compatible with the AC

wall outlet type in the area where the server is to be installed.

The wall receptacle must be terminated in grounding-type male plug designed for use in the region,

and be labeled as certified by an agency acceptable in the region.

When you are sure that you have the correct power cord, plug it into the server AC power

connector.

Do not plug the power cord into the wall outlet yet.

3. Connect Peripherals

IMPORTANT: Do not plug in the server before connecting peripherals.

You need to install:

• Keyboard

• Video monitor

• Mouse

You must install a monitor and keyboard to configure the system. You may remove the monitor

and keyboard after running the System Configuration Utility (SCU).

Connect external peripheral devices such as a printer by following instructions included with the

device.

Connect a parallel printer to parallel port LPT1. Connect a serial printer to serial port COM2.

The following figure shows the location of external connector for peripheral devices.

NUMBER CONNECTOR

1 A/C power

2 Keyboard

3 COM2 serial port

4 Video monitor

5 Parallel port LPT1

6 Server Management Board external connectors

7 Mouse

8 COM1 serial port

9 Future expansion port (marked “LPT1”)

4. Connect the Remote Support Modem

WorldMark 4380 Deskside Hardware Installation Guide 5

4. Connect the Remote Support Modem

IMPORTANT: Do not plug in the server before connecting peripherals.

For the server containing a Server Management Board with an internal modem, follow the

procedures below to allow remote support functionality.

For the server containing an SMB with an internal modem:

• Run the external cable from “Comm In” to COM1 on the back of the chassis.

• Connect your telephone line into the “Line” connector on the SMB.

4. Connect the Remote Support Modem

For the server with an external modem, follow the procedures below.

RJ11 connector

to modem

Connect to

analo

modem

connection

Connect to

COM1 port

on server

Connect

to AC

power outlet

25-pin connector

to modem

Power suppl

connector

to modem

To install the modem:

1. Connect the enclosed computer interface cable from the 9-pin COM1 port on the server to the

25-pin connector on the modem.

2. Connect the modem power supply cable to the power supply connector.

3. Connect the telephone line cable from the analog modem connection in your facility to the

RJ11 connector on the modem.

4. Plug the modem power supply into the AC power outlet.

5. Place modem on top of the server. The power LED should be illuminated.

5. Connect the Network Cable

WorldMark 4380 Deskside Hardware Installation Guide 7

5. Connect the Network Cable

If a network adapter is installed, you need to plug your network cable into the appropriate network

connector.

The network connector is located in one of the 15 PCI or 4 EISA add-in board slots. The exact

location of the network connector depends upon the type of network card you order.

NUMBER SLOTS

1 PCI slots on secondary system board

2 PCI slots on primary system board

3 Shared PCI/EISA slot on primary system board

4 EISA slots on primary system board

6. Plug in the Power Cord

The system requires up to three AC power receptacles as follows:

Server 200-240 Vac

Modem Power Supply 110/220 Vac (if applicable)

Monitor 110/200 Vac

Plug the server, modem power supply (as applicable), and monitor power cords into a grounded

AC electrical outlet. It is recommended that you do not use an extension cord.

7. Turn on the System

WorldMark 4380 Deskside Hardware Installation Guide 9

7. Turn on the System

If your server has the optional battery support system, switch the local battery disconnect switch

on the back of the server to the “On” position before turning on the server. Refer to the figure in

the “Connect Peripherals” section for the location of the battery disconnect switch.

To turn on the server:

1. Turn on the monitor.

2. Turn on the system by pressing the power on/off switch (green push-button switch located next

to the 3.5-inch diskette drive).

3. Verify that the power LED (left-most light) on the front panel is lit.

4. Watch the monitor screen as the system boots up. After a few seconds, POST (Power-On Self-

Test) starts running. Wait until the following message displays:

Press <D> to boot Diagnostic Partition

Press <F1> for normal boot, <F2> for BIOS Setup

Otherwise, <F1> is selected in 30 seconds

PRESS “D” IMMEDIATELY.

8. Verify Remote Support Functionality

To verify remote support functionality, follow the steps below.

1. After pressing “D” to boot the Diagnostic Partition, set up your server to enable COM1 by

selecting the following menu options:

Run Utilities and Diagnostics > System Config Utils > Execute SCU >

Step 3: Change Configuration Settings

At the Password Menu, press ESC to continue. Then, select these menu options:

System Board > On-Board Communication Devices

Select and verify the indicating setting for the option below:

Setting Option/Selection

Serial Port 1 Configuration COM1: 3F8h-IRQ4

2. While in the System Board section, scroll down to Console Redirection to verify the following

settings:

Setting Option/Selection

COM Port for Redirection Enable

Redirection on COM A Port 3F8H/IRQ4

Serial Port Baud Rate Enter the baud rate for the remote support modem: 38.4K Baud

Flow Control CTS/RTS & CD

Press ESC twice to return to the SCU Main menu. Select Step 4: Save Configuration and

press ENTER. Select Step 6: Exit and press ENTER.

At the Confirm Exit message, select Yes. At the prompt, press any key to continue.

3. Press ESC until you reach the Main Menu on the “Welcome to NCR Utilities” screen.

4. Select the modem vendor by selecting the indicated options:

Remote Support > Modem Utilities > Configure Modem >

Edit Modem Profile > 1. Select Modem Vendor > 1. Lasat

5. Select option 3 to exit and return to the previous menu.

6. Select the Set Password/Country option. To verify country information, select the following

options:

2. Configure Country Code > 1. View Country Code

Note: If your country information is not correct, modify using option 2. Change Country

Code. If your country does not appear for selection, contact your customer service

representative.

Select 3. Exit to return to the Set Password/Country Options menu.

7. Select 1. Administer Passwords to define a (1) call-through password for NCR Remote

Support Verification or a (2) call-back password or call-through password if you are verifying

from your own help desk.

Select 2. Define Password. Wait for the Enter the password number you want to change or

press <Enter> to escape message. Type 0 and press ENTER to define a remote call-through

password.

8. Verify Remote Support Functionality

WorldMark 4380 Deskside Hardware Installation Guide 11

At the Enter Password prompt, enter a password of your choice and verify that password. The

password can be from 6 to 12 characters in length. Be sure to make a note of the password for

later reference.

When prompted, do not enter a call-back telephone number; press ENTER to continue. Select

the option 4. Enable Password Checking.

Select 6. Exit from the Administer Password Options menu. Select 3. Exit from the Set

Password/Country Options menu. At the prompt, press any key to continue.

Note: Do not reboot at this point.

8. Press ESC to return to the Modem Utilities menu. Select the options Auto-answer On/Off >

Enable Auto Answer.

At the prompt, press any key to continue.

9. Press ESC until you reach the Main Menu. Select Reboot System. At the Reboot Now

message, press ENTER.

10. Watch the screen as the server boots up. After a few seconds, POST starts running. The

following message displays:

Press <D> to boot Diagnostic Partition

Press <F1> for normal boot, <F2> for BIOS Setup

Otherwise, <F1> is selected in 30 seconds

Press D immediately to boot to the Diagnostic Partition. Select Run Utilities and Diagnostics

to access the Diagnostic Partition.

11. You are now ready to call NCR to verify the remote support function. To call NCR:

• Dial 1-800-531-2222 in the United States and Canada (other countries contact your local

NCR representative for the remote support number in your area).

• Use 4300 as your four-digit identification number.

• When an NCR representative answers, indicate that you are performing an initial

installation of your WorldMark 4380 and that you want to verify remote support

functionality. You will need to provide the modem telephone number and password.

12. After verification, the NCR representative will delete the remote password to disable the call-

through password, disconnect the call, and reboot the server remotely.

When the server reboots, watch the screen and at the Press <D>to boot Diagnostic Partition,

<F1> to resume, <F2> to setup message, press F1 to boot to your operating system and continue

with the installation of your server.

More detailed information is found in the following WorldMark manuals:

Subject Manual Chapter

Remote Support Deskside Product Guide Chapter 4, “Verifying that Remote Support

is Functioning Properly” section

System Configuration

Utility (SCU)

Server Software Guide (OctaSCALE) Chapter 3, “Configuring Your Server”

section

Diagnostic Partition Server Software Guide (OctaSCALE) Chapter 2

9. Install Your Operating System

Refer to the appropriate operating system installation guide and section to complete this step.

For Windows NT Server, use:

• WorldMark 4300 Installing Windows NT Server

• Microsoft documentation

For UNIX MP-RAS use:

• WorldMark 4300 Installing MP-RAS

Use this table to determine the installation procedure that you must follow from the guides above.

If operating system was You need to:

Pre-loaded at the factory Complete a Factory Installation

NOT pre-loaded at the factory Perform a Full Installation

Windows NT Server Setup

You must answer several questions correctly to complete the installation of Windows NT Server. If

you do not answer these questions correctly, you might have to re-install the operating system.

Make sure you have the following information before continuing with the Windows NT Server

installation:

• Name of your domain or workgroup.

• Unique name of this system.

• Whether the system is to be a Primary Domain Controller (PDC), a Backup Domain Controller

(BDC), or Stand-Alone Server.

Note: NT Setup may fail on servers with mixed processor steppings. Typically, the floppy drive

fails to operate, although other failures may occur. In such cases, it is necessary to disable all

processors. After installing NT, re-enable the processors.

After installing your operating system, basic server installation is complete.

9. Install Your Operating System

WorldMark 4380 Deskside Hardware Installation Guide 13

Important Support Information

For information on: Call:

Installing your server NCR

1-800-531-2222, select “Hold for support on all other products”

to access Global Support personnel

Verifying remote support NCR

1-800-531-2222, enter Identification #4300

Updated software,

diagnostics, and information

Customer Support Bulletin Board Service:

(803) 939-8207 or 1-800-692-8872

WWW location:

http://www.ncr.com/support/nt/systems/4300-8.htm

The Customer Support BBS is also the source for fixes, patches,

drivers, software, diagnostic packages, and information files.

For other types of service issues, follow these steps:

1. Call NCR at 1-800-262-7782 in the United States and Canada (other countries contact your

local NCR representative for the remote support number in your area)

2. Select the option number for the Computer Product area

3. Select the option number for the WorldMark family of servers

9. Install Your Operating System

NCR WorldMark 4380 Installation guide

NCR WorldMark 4380 Installation guide

NCR WorldMark 4380 Installation guide

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