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Q: I just completed the installation of a Keyless Entry Deadbolt unit on my door; I am unable to
operate it manually, although I checked for smooth bolt operation during installation. What should I
do?
A: You need to run the “Bolt Direction” routine again; allow the process to run to completion see
Section 8 in User’s Manual.
Q: Sometimes, when I operate the lock manually, I “feel” a bump while turning the turn-piece.
A: On installations where door alignment is less than optimum (Latch and strike do not quite
line up) the Keyless Entry Deadbolt may not be able to FULLY extend (or retract) the bolt when
commanded to do so. This causes the electro-mechanical components to go out of sync. To re-
synchronize the system, perform the following:
1. Have the door repaired and aligned properly
2. On the Keyless Entry Deadbolt unit push the “Lock” button
3. On the Keyless Entry Deadbolt unit enter code to unlock
4. The unit is now synchronized
Q: How long will the Keyless Entry Deadbolt operate on a set of batteries?
A: Based on 15 operations per day, a single set of Alkaline batteries will operate the Keyless Entry
Deadbolt for over a year.
Q: What type of batteries do you recommend?
A: For best results, use new non-rechargeable Alkaline batteries only.
Q: I just installed a Keyless Entry Deadbolt on my door but it does not operate correctly
A: This is probably due to incorrect or incomplete initialization. Please perform the following:
a. Remove the battery pack
b. On the Interior unit, press “Program” button three (3) times
c. Wait at least 10 seconds
d. Refer to section 8, “Bolt Direction Determination”.
Q: I removed the battery pack momentarily and my lock does not work any more.
A: The system did not initialize properly due to remaining charge. To correct perform the following:
a. Remove battery pack
b. Press “Program” button three times
c. Wait 10 seconds.
d. Insert battery pack.
e. The system should ash the Green LED and beep, indicating proper
initialization
f. Repeat a-d if initialization failed
Q: I am planning to be away for several months; will my lock operate when I get back?
A: When the system is idling, it consumes minimum power (very close to battery shelf life.) With alka-
line batteries, the lock should be operable after years of idle. See also Questions and Answers below.
Q: I replaced my batteries less than a year ago and need to replace them again.
A: Check door alignment. If the Keyless Entry Deadbolt makes several attempts to lock or unlock
the door, it may mean that the door is warped or it does not line up correctly with the strike. Oper-
ating the lock multiple times reduces battery life. Avoid turning on the keypad light unnecessarily.
Q: What settings should I use to get the maximum battery life out of my lock?
A: Set “Status LED” (SW1) and “Auto-lock” (SW2) to the off position.
13. Frequently asked Questions (FAQs).
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For assistance or warranty information: call 1-800-566-1986 USA & CANADA
or visit, www.baldwinhardware.com