Lexmark CX410e User manual

Category
Laser/LED printers
Type
User manual

This manual is also suitable for

CX410 Series
User's Guide
June 2013 www.lexmark.com
Machine type(s):
7527
Model(s):
415, 436
Contents
Safety information.......................................................................................7
Learning about the printer...........................................................................9
Finding information about the printer......................................................................................................9
Selecting a location for the printer..........................................................................................................10
Printer configurations.............................................................................................................................11
Understanding the basic functions of the scanner..................................................................................12
Using the ADF and scanner glass.............................................................................................................13
Understanding the printer control panel....................................................14
Using the printer control panel...............................................................................................................14
Understanding the home screen.............................................................................................................14
Understanding the colors of the Sleep button and indicator lights........................................................16
Using the touch-screen buttons..............................................................................................................16
Setting up and using the home screen applications....................................18
Finding the IP address of the computer..................................................................................................18
Finding the IP address of the printer.......................................................................................................19
Accessing the Embedded Web Server.....................................................................................................19
Customizing the home screen.................................................................................................................19
Understanding the different applications...............................................................................................20
Activating the home screen applications................................................................................................20
Finding information about the home screen applications................................................................................20
Setting up Forms and Favorites ........................................................................................................................20
Setting up Card Copy ........................................................................................................................................21
Using MyShortcut .............................................................................................................................................22
Setting up Multi Send .......................................................................................................................................22
Setting up Scan to Network ..............................................................................................................................23
Setting up Remote Operator Panel.........................................................................................................24
Exporting and importing a configuration................................................................................................24
Additional printer setup.............................................................................26
Installing internal options........................................................................................................................26
Installing hardware options.....................................................................................................................32
Attaching cables......................................................................................................................................35
Setting up the printer software...............................................................................................................36
Contents 2
Networking..............................................................................................................................................38
Verifying printer setup............................................................................................................................43
Loading paper and specialty media............................................................44
Setting the paper size and type...............................................................................................................44
Configuring Universal paper settings......................................................................................................44
Loading the 250 and 550sheet tray......................................................................................................44
Loading the manual feeder.....................................................................................................................47
Loading the 650sheet duo tray..............................................................................................................48
Loading the multipurpose feeder............................................................................................................49
Linking and unlinking trays......................................................................................................................51
Paper and specialty media guide................................................................54
Using specialty media..............................................................................................................................54
Paper guidelines......................................................................................................................................57
Supported paper sizes, types, and weights.............................................................................................60
Printing......................................................................................................64
Printing forms..........................................................................................................................................64
Printing a document................................................................................................................................64
Printing from a flash drive or mobile device...........................................................................................66
Printing confidential and other held jobs................................................................................................68
Printing information pages......................................................................................................................70
Canceling a print job................................................................................................................................71
Copying......................................................................................................72
Making copies.........................................................................................................................................72
Copying photos........................................................................................................................................73
Copying on specialty media.....................................................................................................................73
Creating a copy shortcut using the printer control panel.......................................................................74
Customizing copy settings.......................................................................................................................74
Placing information on copies.................................................................................................................79
Canceling a copy job................................................................................................................................80
Understanding the copy options.............................................................................................................81
E-mailing....................................................................................................85
Setting up the printer to e-mail...............................................................................................................85
Creating an e-mail shortcut.....................................................................................................................85
Contents 3
E-mailing a document..............................................................................................................................86
Customizing e-mail settings.....................................................................................................................88
Canceling an e-mail.................................................................................................................................89
Understanding the e-mail options..........................................................................................................89
Faxing........................................................................................................92
Setting up the printer to fax....................................................................................................................92
Sending a fax.........................................................................................................................................106
Creating shortcuts.................................................................................................................................109
Customizing fax settings........................................................................................................................110
Canceling an outgoing fax.....................................................................................................................111
Holding and forwarding faxes...............................................................................................................111
Understanding the fax options..............................................................................................................112
Scanning...................................................................................................115
Using Scan to Network..........................................................................................................................115
Scanning to an FTP address...................................................................................................................115
Scanning to a computer or flash drive..................................................................................................117
Understanding the scan options...........................................................................................................119
Understanding printer menus...................................................................123
Menus list..............................................................................................................................................123
Supplies menu.......................................................................................................................................124
Paper menu...........................................................................................................................................125
Reports menu........................................................................................................................................134
Network/Ports.......................................................................................................................................135
Security menu.......................................................................................................................................144
Settings menu........................................................................................................................................147
Saving money and the environment.........................................................200
Saving paper and toner.........................................................................................................................200
Saving energy........................................................................................................................................201
Recycling................................................................................................................................................205
Securing the printer..................................................................................207
Using the security lock feature..............................................................................................................207
Statement of Volatility..........................................................................................................................207
Erasing volatile memory........................................................................................................................208
Contents 4
Erasing nonvolatile memory................................................................................................................208
Erasing printer hard disk memory.........................................................................................................209
Configuring printer hard disk encryption..............................................................................................209
Finding printer security information.....................................................................................................210
Maintaining the printer............................................................................211
Storing supplies.....................................................................................................................................211
Cleaning printer parts............................................................................................................................211
Checking the status of parts and supplies.............................................................................................213
Estimated number of remaining pages.................................................................................................213
Ordering supplies..................................................................................................................................214
Replacing supplies.................................................................................................................................216
Moving the printer................................................................................................................................235
Managing the printer...............................................................................237
Finding advanced networking and administrator information.............................................................237
Checking the virtual display...................................................................................................................237
Setting up email alerts.........................................................................................................................237
Viewing reports.....................................................................................................................................237
Configuring supply notifications from the Embedded Web Server.......................................................238
Modifying confidential print settings....................................................................................................239
Copying printer settings to other printers.............................................................................................239
Restoring factory default settings.........................................................................................................239
Clearing jams............................................................................................241
Avoiding jams........................................................................................................................................241
Understanding jam messages and locations.........................................................................................242
[x]page jam, clear standard bin [203.xx]..............................................................................................244
[x]-page jam, open front door to clear fuser [202.xx]...........................................................................247
[x]-page jam, open front door [20y.xx].................................................................................................250
[x]page jam, open front door to clear duplex [23y.xx]........................................................................251
[x]page jam, open tray [x] [24y.xx]......................................................................................................252
[x]page jam, clear manual feeder [251.xx]...........................................................................................254
[x]page jam, clear multipurpose feeder [250.xx].................................................................................254
[x]page jam, open automatic feeder top cover. [28y.xx].....................................................................256
Contents 5
Troubleshooting.......................................................................................258
Understanding the printer messages....................................................................................................258
Solving printer problems.......................................................................................................................272
Solving print problems..........................................................................................................................279
Solving copy problems..........................................................................................................................306
Solving fax problems.............................................................................................................................310
Solving scanner problems.....................................................................................................................315
Solving home screen applications problems.........................................................................................320
Embedded Web Server does not open.................................................................................................320
Contacting customer support................................................................................................................322
Notices.....................................................................................................323
Product information..............................................................................................................................323
Edition notice........................................................................................................................................323
Power consumption..............................................................................................................................327
Index........................................................................................................341
Contents 6
Safety information
Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.
Do not place or use this product near water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of
procedures other than those specified herein may result in hazardous radiation exposure.
This product uses a printing process that heats the print media, and the heat may cause the media to release emissions.
You must understand the section in your operating instructions that discusses the guidelines for selecting print media
to avoid the possibility of harmful emissions.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a
danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a
lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local
regulations.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to lift it safely.
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or
printer damage:
Turn the printer off using the power switch, and then unplug the power cord from the electrical outlet.
Disconnect all cords and cables from the printer before moving it.
Lift the printer off the optional tray, and then set it aside instead of trying to lift the tray and printer at the same
time.
Note: Use the handholds located on both sides of the printer to lift it.
Use only the power cord provided with this product or the manufacturer's authorized replacement.
Use only the telecommunications (RJ11) cord provided with this product or a 26 AWG or larger replacement when
connecting this product to the public switched telephone network.
CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or
memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord
from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn
them off as well, and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system
connections) are properly installed in their marked plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not
subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If any of these things happen, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Refer service or repairs, other than those described in the user documentation, to a service representative.
Safety information 7
CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer,
unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or
make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning
storm.
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must
use either a printer stand or printer base if you are using multiple input options. If you purchased a
multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more
information, see
www.lexmark.com/multifunctionprinters.
CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all
other trays closed until needed.
SAVE THESE INSTRUCTIONS.
Safety information 8
Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Initial setup instructions:
Connecting the printer
Installing the printer software
Setup documentation—The setup documentation came
with the printer and is also available at
http://support.lexmark.com.
Additional setup and instructions for using the printer:
Selecting and storing paper and specialty media
Loading paper
Configuring printer settings
Viewing and printing documents and photos
Setting up and using the printer software
Configuring the printer on a network
Caring for and maintaining the printer
Troubleshooting and solving problems
User's Guide and Quick Reference Guide—The guides may
be available on the Software and Documentation CD.
For more information, visit
http://support.lexmark.com.
Instructions for:
Connecting the printer to an Ethernet network
Troubleshooting printer connection problems
Networking Guide—Open the Software and
Documentation CD, and then navigate to:
Documentation > User’s Guide and other publications >
Networking Guide
Help using the printer software Windows or Mac Help—Open a printer software program
or application, and then click Help.
Click
?
to view contextsensitive information.
Notes:
Help is automatically installed with the printer
software.
The printer software is located in the printer
program folder or on the desktop, depending on
your operating system.
Learning about the printer 9
What are you looking for? Find it here
The latest supplemental information, updates, and customer
support:
Documentation
Driver downloads
Live chat support
Email support
Voice support
Lexmark support Web site—
http://support.lexmark.com
Note: Select your country or region, and then select
your product to view the appropriate support site.
Support telephone numbers and hours of operation for
your country or region can be found on the support Web
site or on the printed warranty that came with your
printer.
Record the following information (located on the store
receipt and at the back of the printer), and have it ready
when you contact customer support so that they may
serve you faster:
Machine Type number
Serial number
Date purchased
Store where purchased
Warranty information Warranty information varies by country or region:
In the U.S.—See the Statement of Limited Warranty
included with this printer, or at
http://support.lexmark.com.
In other countries and regions—See the printed
warranty that came with your printer.
Selecting a location for the printer
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to lift it safely.
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any
options, then leave enough room for them also. It is important to:
Set up the printer near a properly grounded and easily accessible electrical outlet.
Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee
156 standard.
Provide a flat, sturdy, and stable surface.
Keep the printer:
Clean, dry, and free of dust.
Away from stray staples and paper clips.
Away from the direct airflow of air conditioners, heaters, or ventilators.
Free from direct sunlight and humidity extremes.
Observe the recommended temperatures and avoid fluctuations:
Ambient temperature 15.6 to 32.2°C (60 to 90°F)
Storage temperature -40 to 43°C (-40 to 110°F)
Allow the following recommended amount of space around the printer for proper ventilation:
Learning about the printer 10
1 Right side 304.8 mm (12 in.)
2 Front 508 mm (20 in.)
3 Left side 76.2 mm (3 in.)
4 Rear 101.6 mm (4 in.)
5 Top 291.7 mm (11.5 in.)
Printer configurations
CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must
use either a printer stand or printer base if you are using multiple input options. If you purchased a
multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more
information, see
www.lexmark.com/multifunctionprinters.
Learning about the printer 11
Basic models
1 Printer control panel
2 Automatic document feeder (ADF)
3 Standard bin
4 Top door latch
5 Right side cover
6 Standard 250-sheet tray (Tray 1)
7 Manual feeder
8 Optional 650-sheet duo tray with integrated multipurpose feeder (Tray 2)
9 Optional 550-sheet tray (Tray 3)
Understanding the basic functions of the scanner
Make quick copies or set the printer to perform specific copy jobs.
Send a fax using the printer control panel.
Send a fax to multiple fax destinations at the same time.
Scan documents and send them to your computer, an e-mail address, or an FTP destination.
Scan documents and send them to another printer (PDF through an FTP).
Learning about the printer 12
Using the ADF and scanner glass
Automatic document feeder (ADF) Scanner glass
Use the ADF for multiplepage documents including two-
sided (duplex) pages.
Use the scanner glass for singlepage documents, book pages,
small items (such as postcards or photos), transparencies, photo
paper, or thin media (such as magazine clippings).
Using the ADF
When using the ADF:
Load the document into the ADF tray faceup, short edge first.
Load up to 50 sheets of plain paper into the ADF tray.
Scan sizes from 105 x 148 mm (4.1 x 5.8 inches) wide to 216 x 355 mm (8.5 x 14 inches) long.
Scan media weights from 52 to 120 g/m
2
(14 to 32 lb).
Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings)
into the ADF tray. Place these items on the scanner glass.
Using the scanner glass
When using the scanner glass:
Place a document facedown on the scanner glass in the corner with the green arrow.
Scan or copy documents from 216 x 296.9 mm (8.5 x 11.69 inches) dimension.
Copy books up to 12.7 mm (0.5 inch) thick.
Learning about the printer 13
Understanding the printer control panel
Using the printer control panel
Use the To
1 Display
View the printer status and messages.
Set up and operate the printer.
2 Home button Go to the home screen.
3 Help button Go to the Help menus.
4 Clear all / Reset button Reset the default settings of a function, such as printing, copying, or e-mailing.
5 Keypad Enter numbers, letters, or symbols.
6 Sleep button Enable Sleep mode or Hibernate mode.
7 Cancel button Cancel all printer activity.
8 Start button Start a job, depending on which mode is selected.
9 Indicator light Check the status of the printer.
10 USB port Connect a flash drive to the printer.
Note: Only the front USB port supports flash drives.
Understanding the home screen
When the printer is turned on, the display shows a basic screen, referred to as the home screen. Use the home screen
buttons and icons to initiate an action such as copying, faxing, or scanning; to open the menu screen; or respond to
messages.
Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and
active embedded solutions.
Understanding the printer control panel 14
Touch To
1 Copy Access the Copy menus and make copies.
2 Fax Access the Fax menus and send fax.
3 Email Access the E-mail menus and send emails.
4 FTP Access the File Transfer Protocol (FTP) menus and scan documents directly to an FTP server.
5 Menu icon Access printer menus.
Note: The menus are available only when the printer is in ready state.
6 Status message bar
Show the current printer status such as Ready or Busy.
Show printer supply conditions such as Imaging unit low or Cartridge Low.
Show intervention messages and the instructions on how to clear them.
7 Status/Supplies
Show a printer warning or error message whenever the printer requires intervention to
continue processing.
View more information on the printer warning or message, and on how to clear it.
This may also appear on the home screen:
Touch To
Search Held Jobs Search current held jobs.
Jobs by user Access print jobs saved by user.
Profiles and Solutions Access profiles and solutions.
Features
Feature Description
Attendance message alert
If an attendance message affects a function, then this icon appears and the red
indicator light blinks.
Understanding the printer control panel 15
Feature Description
Warning
If an error condition occurs, then this icon appears.
Printer IP address
Example: 123.123.123.123
The IP address of your printer is located at the top left corner of the home screen
and appears as four sets of numbers separated by periods. You can use the IP address
when accessing the Embedded Web Server to view and remotely configure printer
settings even when you are not physically near the printer.
Understanding the colors of the Sleep button and indicator
lights
The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition.
Indicator light Printer status
Off The printer is off or in Hibernate mode.
Blinking green The printer is warming up, processing data, or printing.
Solid green The printer is on, but idle.
Blinking red The printer requires user intervention.
Sleep button light Printer status
Off The printer is off, idle or in Ready state.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is entering or waking from Hibernate mode.
Blinking amber for 0.1 second, then goes
completely off for 1.9 seconds in a slow,
pulsing pattern
The printer is in Hibernate mode.
Using the touch-screen buttons
Note: Your home screen, icons, and buttons may vary, depending on your home screen customization settings,
administrative setup, and active embedded solutions.
Understanding the printer control panel 16
7
6
3
4
1
5
2
Touch To
1 Arrows View a list of options.
2 Copy It Print a copy.
3 Advanced Options Select a copy option.
4 Home Go to the home screen.
5 Increase Select a higher value.
6 Decrease Select a lower value.
7 Tips Open a context-sensitive Help dialog.
Other touch-screen buttons
Touch To
Accept
Save a setting.
Cancel
Cancel an action or a selection.
Exit a screen and return to the previous screen without saving changes.
Reset
Reset values on the screen.
Understanding the printer control panel 17
Setting up and using the home screen applications
Notes:
Your home screen may vary, depending on your home screen customization settings, administrative setup, and
active embedded applications. Some applications are supported only in select printer models.
There may be additional solutions and applications available for purchase. For more information, visit
www.lexmark.com or contact the place where you purchased the printer.
Finding the IP address of the computer
Note: Make sure that you know how your printer and computer are connected to the network (Ethernet or
wireless).
The computer IP address is required when setting up home screen applications, such as:
Forms and Favorites
Multi Send
Scan to Network
For Windows users
1 Open the command window.
In Windows 8
From the Search charm, type run, and then navigate to:
Apps list > Run > type cmd > OK
In Windows 7 or earlier
a
Click or click Start, and then click Run.
b In the Start Search or Run dialog, type cmd.
c Press Enter, or click OK.
2 Type ipconfig, and then click Go or press Enter.
Note: Type ipconfig /all to see additional useful information.
3 Look for IP Address.
The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
For Macintosh users
Note: This is applicable only in Mac OS X version 10.5 or later.
1 From the Apple menu, navigate to:
System Preferences > Network
2 Click Ethernet, WiFi, or AirPort.
Setting up and using the home screen applications 18
3 Click Advanced > TCP/IP.
4 Look for IPv4 Address.
Finding the IP address of the printer
Note: Make sure your printer is connected to a network or to a print server.
You can find the printer IP address:
From the top left corner of the printer home screen.
From the TCP/IP section in the Network/Ports menu.
By printing a network setup page or menu settings page, and then finding the TCP/IP section.
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Accessing the Embedded Web Server
The Embedded Web Server is the printer Web page that lets you view and remotely configure printer settings even
when you are not physically near the printer.
1 Obtain the printer IP address:
From the printer control panel home screen
From the TCP/IP section in the Network/Ports menu
By printing a network setup page or menu settings page, and then finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
2 Open a Web browser, and then type the printer IP address in the address field.
3 Press Enter.
Note: If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Customizing the home screen
1 Open a Web browser, and then type the printer IP address in the address field.
Note: View the printer IP address on the printer home screen. The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
2 Do one or more of the following:
Show or hide the icons of basic printer functions.
a Click Settings > General Settings > Home screen customization.
b Select the check boxes to specify which icons appear on the home screen.
Note: If you clear a check box beside an icon, then the icon does not appear on the home screen.
c Click Submit.
Customize the icon for an application. For more information, see “Finding information about the home screen
applications” on page 20 or see the documentation that came with the application.
Setting up and using the home screen applications 19
Understanding the different applications
Use To
Card Copy Scan and print both sides of a card on a single page. For more information, see
“Setting up Card Copy”
on page 21.
Fax Scan a document, and then send it to a fax number. For more information, see
“Faxing” on page
92.
Forms and Favorites Quickly find and print frequently used online forms directly from the printer home screen. For more
information, see
“Setting up Forms and Favorites” on page 20.
Multi Send Scan a document, and then send it to multiple destinations. For more information, see
“Setting up
Multi Send” on page 22.
MyShortcut Create shortcuts directly on the printer home screen. For more information, see
“Using MyShortcut”
on page 22.
Scan to Email Scan a document, and then send it to an email address. For more information, see
“E-mailing” on
page 85.
Scan to Computer Scan a document, and then save it to a predefined folder on a host computer. For more information,
see
“Setting up Scan to Computer” on page 118.
Scan to FTP Scan documents directly to a File Transfer Protocol (FTP) server. For more information, see
“Scanning
to an FTP address” on page 115.
Scan to Network Scan a document, and then send it to a network shared folder. For more information, see
“Setting
up Scan to Network” on page 23.
Activating the home screen applications
Finding information about the home screen applications
Your printer comes with preinstalled home screen applications. Before you can use these applications, you must first
activate and set up these applications using the Embedded Web Server. For more information on accessing the
Embedded Web Server, see
“Accessing the Embedded Web Server” on page 19.
For more information on configuring and using the home screen applications, do the following:
1 Go to http://support.lexmark.com.
2 Click Software Solutions, and then select either of the following:
Scan to Network—This lets you find information about the Scan to Network application.
Other Applications—This lets you find information about the other applications.
3 Click the Manuals tab, and then select the document for the home screen application.
Setting up Forms and Favorites
Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To
check for updates of this User’s Guide, go to
http://support.lexmark.com.
Setting up and using the home screen applications 20
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Lexmark CX410e User manual

Category
Laser/LED printers
Type
User manual
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