VeriFone e355 Installation guide

Brand: VeriFone

Model: e355

Type: Installation guide

This manual is also suitable for

Presto Smart e355

VeriFone Presto Smart e355 is a powerful and versatile mobile payment device that offers a range of benefits to businesses and consumers alike. With its exceptional ease of use, performance, and durability, the e355 is perfect for businesses of all sizes. It features advanced security measures to protect sensitive data, and its contactless capability allows for quick and easy transactions. Additionally, the e355's wide range of connectivity options makes it compatible with a variety of devices, and its sleek design makes it a pleasure to use.

Verifone Part Number DOC087-063-EN-B, Revision B

e355

Installation Guide

permission of Verifone, Inc.

The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the

accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are

for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program

before placing the software into productive use. This document, including without limitation the examples and software programs, is

supplied “As-Is.”

Verifone, Inc.

1-800-Verifone

www.verifone.com

Verifone Part Number DOC087-063-EN-B, Revision B

e355 Installation Guide

Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifone’s

products and services are trademarks of Verifone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.

Product Warranty

For product warranty information, go to http://www.verifone.com/terms.

Comments? Please e-mail all comments on this document to your local Verifone Support Team.

WARNING

The e355 uses a lithium-ion rechargeable battery. Do not dispose the e355 in a fire.

Lithium-ion polymer batteries must be recycled or disposed of properly. Do not dispose

lithium-ion polymer batteries in municipal waste sites.

E355 INSTALLATION GUIDE 3

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

CHAPTER 1

Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

CHAPTER 2

Device Setup Usage Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Personal Security Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Examining e355 Device Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Back View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installing/Replacing an MSAM Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Manually Starting and Resetting the e355 . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Connecting the e355 to a Power Source or a Host Computer . . . . . . . . . . . 17

Color Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Using the Smart Card Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using the Magnetic Stripe Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using the Barcode Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using the e355 Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Frame Type A for iPad mini and iPad 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Frame Type A for iPod touch 6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Charging the e355 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Sequential Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Simultaneous Charging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Using the Gang Charger and Smart Charger. . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Gang Charger. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Smart Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

CHAPTER 3

Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

CONTENTS

4 E355 INSTALLATION GUIDE

CHAPTER 4

Maintenance Cleaning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

CHAPTER 5

Verifone Service

and Support

Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Battery Pack Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

CHAPTER 6

Troubleshooting

Guidelines

Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Device Display Does Not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 37

Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

E355 INSTALLATION GUIDE 5

PREFACE

This guide is your primary source of information for setting up the e355.

Audience

This guide is useful for anyone installing an e355 device. Basic descriptions of the

device features are also provided.

Organization

This guide is organized as follows:

Chapter 1, Device Overview. Provides an overview of the e355.

Chapter 2, Device Setup. Explains how to set up the e355 device. It tells you how

to select a location, establish power connection, and install the MSAM card.

Chapter 3, Specifications. Discusses power requirements and dimensions of the

e355.

Chapter 4, Maintenance. Explains how to maintain your e355.

Chapter 5, Verifone Service and Support. Provides information on how to contact

your local Verifone representative or service provider, and information on how to

order accessories or documentation from Verifone.

Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines,

should you encounter a problem in device installation.

Documentation

To learn more about the e355, refer to the following set of documents:

e355 Certifications and Regulations Sheet VPN DOC087-061-EN

e355 Quick Installation Guide VPN DOC087-062-EN

e355 Gang Charger Certifications and Regulations

Sheet

VPN DOC087-065-EN

e355 Gang Charger Quick Installation Guide VPN DOC087-066-EN

e355 Frame Type A IPO6 Certifications and

Regulations Sheet

VPN DOC087-067-EN

e355 Frame Type A IPO6 Quick Installation Guide VPN DOC087-068-EN

e355 Frame Type A Certifications and Regulations

Sheet (for iPad mini)

VPN DOC087-072-EN

e355 Frame Type A Quick Installation Guide (for

iPad mini)

VPN DOC087-073-EN

e355 Frame Type A IP2 Certifications and

Regulations Sheet (for iPad mini)

VPN DOC087-075-EN

e355 Frame Type A IP2 Quick Installation Guide VPN DOC087-076-EN

e355 Smart Charger Certifications and

Regulations Sheet

VPN DOC087-101-EN

PREFACE

Conventions and Acronyms

6 E355 INSTALLATION GUIDE

Conventions and

Acronyms

This section describes the conventions and acronyms used in this guide.

Various conventions are used to help you quickly identify special formatting.

Table 1 describes these conventions and provides examples of their use.

e355 Smart Charger Quick Installation Guide

(IPO6 Frame Cradle -NAA)

VPN DOC087-102-EN

e355 Smart Charger Quick Installation Guide

(IPO6 Frame Cradle -WWA)

VPN DOC087-103-EN

e355 Smart Charger Quick Installation Guide

(e355 Cradle -NAA)

VPN DOC087-104-EN

e355 Smart Charger Quick Installation Guide

(e355 Cradle -WWA)

VPN DOC087-105-EN

e355 Web site

www.paywaremobile.com

Table 1 Document Conventions

Convention Meaning Example

Blue Text in blue indicates terms that

are cross referenced.

See Conventions and Acronyms.

Italics Italic typeface indicates book

titles or emphasis.

You must install a roll of thermal-

sensitive paper in the printer.

Courier The courier type face is used

while specifying onscreen text,

such as text that you would

enter at a command prompt, or

to provide an URL.

http://www.verifone.com

The pencil icon is used to

highlight important information.

RS-232-type devices do not work

with the PIN pad port.

The caution symbol indicates

possible hardware or software

failure, or loss of data.

The device is not waterproof or

dustproof, and is intended for

indoor use only.

The lightning symbol is used as

a warning when bodily injury

might occur.

Due to risk of shock do not use the

device near water.

NOTE

CAUTION

WARNING

PREFACE

Conventions and Acronyms

E355 INSTALLATION GUIDE 7

Various acronyms are used in place of the full definition. Table 2 presents

acronyms and their definitions.

Table 2 Acronym Definitions

Acronym Definitions

AC Alternating Current

ARM Acorn RISC Machine

EMV Europay MasterCard and VISA

IP2 iPad 2

IPO6 iPod 6

LCD Liquid Crystal Display

LED Light Emitting Diode

NFC Near Field Communication

MRA Merchandise Return Authorization

MSAM Micromodule-Size Security Access Module

PCI Payment Card Industry

PED PIN Entry Device

PIN Personal Identification Number

SIM Subscriber Identity Module

USB Universal Serial Bus

VPN Verifone Part Number

PREFACE

Conventions and Acronyms

8 E355 INSTALLATION GUIDE

E355 INSTALLATION GUIDE 9

CHAPTER 1

Device Overview

This chapter provides a brief description of the e355.

The e355 connects with various tablet devices for the next generation of PAYware

Mobile enterprise. It supports the use of the Bluetooth SPP standard to connect

between the e355 and tablet.

Some of the e355’s key features include: a fast processor, large memory, the

latest PCI 4.0 security, integrated 2D barcode scanner, mechanical keypad,

integrated contactless and NFC-ready, in a small most versatile form factor.

The e355 is a portable, battery-powered device designed to fit your hands

comfortably and is ideal for consumer-facing and merchant-facing retail integrated

applications. It has a removable battery that can be charged by external power

adapter through a micro-USB connector and gang charger. It also features a crisp

320 x 240 color LCD display.

Figure 1 The e355 Unit

Key Features

• 400 MHz ARM11 processor delivers

power and usability in a convenient

“hand-over” design

• Offers unsurpassed performance on

EMV smart card transactions

• Multi-application operating

environment

• Security architecture exceeds

specifications for PCI-PED and

sophisticated file authentication

• Advanced memory architecture to

meet tomorrow’s needs

• Multiple connectivity and

contactless options

• 32-bit processing and multi-tasking

capabilities

• Spill-resistant design prevents liquid

from entering the unit by forcing it down

and off the front of the device

DEVICE OVERVIEW

Features and Benefits

10 E355 INSTALLATION GUIDE

Features and

Benefits

The e355 provides the right combination of features and functions including a

triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad,

colored display, 2D barcode reader, and contactless/NFC support.

Exceptional Ease of

Use

• The lightweight, compact, stylish, and ergonomic balance allows convenient

device hand-off to the consumer for PIN entry or other input.

• Large, well-placed, mechanical keys provide a continuity of user experience

between the e355 and the iOS, Android, or Windows device.

• Horizontal magnetic stripe card reader with an enlarged card entrance delivers

optimal card swiping and reading without the need to visually guide the card.

• The e355 size is easily able to be dropped in most pockets. An optional

hands-free holster is available that fits the server’s or clerk’s belt so that the

e355 can be quickly removed and easily handed to the customer.

Performance and

Durability

• Powerful 400-mHz ARM11 processing completes transactions quickly.

• High-capacity lithium-ion polymer battery can rapidly charge and offer 10+

hours of power.

• Standard Micro-USB port allows for convenient product charging.

• Rounded corners to minimize breakage and drop-resistant to 3 feet on

concrete surfaces.

• 192 MB of standard memory.

Security

• PCI PED 4.x approved for debit and other PIN-based transactions

• EMV Level 1 type approval

• Tamper-resistant construction, SSL protocols, and VeriShield file

authentication

• Supports VeriShield Protect encryption implementations

Contactless

Capability

• Advanced contactless architecture that future-proofs investment with a single

contactless interface (SingleCl), SoftSAMs, and side-by-side application

architecture.

• Large tap zone (above the keypad) that encompasses the PIN pad optimizes

user experience.

• Contactless version accepts EMV in addition to magnetic stripe contactless

payments as well as PIN-based transactions.

E355 INSTALLATION GUIDE 11

CHAPTER 2

Device Setup

This chapter describes the device setup procedure. You will learn about:

• Usage Guidelines

• Unpacking the Shipping Carton

• Examining e355 Device Features

• Installing/Replacing an MSAM Card

• Manually Starting and Resetting the e355

• Connecting the e355 to a Power Source or a Host Computer

• Color Behavior

• Using the Smart Card Reader

• Using the Magnetic Stripe Reader

• Using the CTLS Reader

• Using the Barcode Reader

• Using the e355 Frame

• Charging the e355

• Using the Gang Charger and Smart Charger

DEVICE SETUP

Usage Guidelines

12 E355 INSTALLATION GUIDE

Usage

Guidelines

Use the following guidelines when using your e355.

Environmental

Factors

• Select a flat support surface, such as a countertop or table, to keep the device

safe in between uses.

• Do not use the device where there is high heat, dust, humidity, moisture, or

caustic chemicals or oils.

• Keep the device away from direct sunlight and anything that radiates heat,

such as a stove or motor.

• Do not use the device outdoors.

Personal Security

Considerations

The e355 is a handover device. Always exercise extreme caution when

conducting transactions especially during PIN entry.

• Hand the e355 directly to the cardholder for PIN entry.

• Encourage the cardholder to hold the e355 close to avoid others from seeing

the information entered.

Electrical

Considerations

• Avoid using this product during electrical storms.

• Avoid locations near electrical appliances or other devices that cause

excessive voltage fluctuations or emit electrical noise (for example, air

conditioners, electric motors, neon signs, high-frequency or magnetic security

devices, or computer equipment).

• Do not use the device near water or in moist conditions.

Unpacking the

Shipping Carton

Open the shipping carton and carefully inspect its contents for possible tampering

or shipping damage. The e355 is a secure product and any tampering may cause

the device to cease to function properly.

To unpack the

shipping carton

1 Remove and inspect the following items:

• e355 unit

• USB to Micro-USB cable

2 Remove all plastic wrapping from the unit and other components.

CAUTION

The device is not waterproof or dustproof, and is intended for indoor use only.

Any damage to the unit from exposure to rain or dust may void any warranty.

DEVICE SETUP

Examining e355 Device Features

E355 INSTALLATION GUIDE 13

3 Remove the clear protective film from the unit.

4 Save the shipping carton and packing material for future repacking or moving

the device.

Examining e355

Device Features

Before you continue the installation process, familiarize yourself with the features

of the e355. (See

Figure 3 and Figure 2)

Front View

The front panel includes the following features:

Figure 2 e355 Device Features (Front View)

CAUTION

Do not use a unit that has been damaged or tampered with. The e355 comes

equipped with tamper-evident labels. If a label or component appears damaged

or if the device appears to have been opened, please notify the shipping

company and your Verifone representative or service provider immediately.

NOTE

Charge the e355 device for eight hours before initial use.

NOTE

Verifone ships variants of the e355 for different markets. Your device may have a

different configuration. The following devices may or may not be present: a CTLS

reader, smart card reader, or a barcode scanner. However, the basic processes

described in this guide remain the same, regardless of device configuration.

LCD DISPLAY

KEYPAD

MAGNETIC STRIPE

BARCODE BUTTON

POWER LED INDICATOR

MICRO-USB PORT

DOCKING CONNECTOR

2D IMAGER

SMART CARD READER

READER

DEVICE SETUP

Examining e355 Device Features

14 E355 INSTALLATION GUIDE

• A 320 x 240 pixel color LCD Display

• Barcode Buttons located on both sides of the e355 to activate the 2D imager

for scanning barcodes. (See

Using the Barcode Reader)

• A Power LED Indicator beside the Micro-USB port indicates the e355

device’s operational state.

• A Micro-USB port located on the right side for data connection and power

charging. You can also use this connect the e355 to a computer using a

standard USB to Micro-USB cable (VPN CBL000-049-01-A). (See

Connecting

the e355 to a Power Source or a Host Computer)

• Two types of keys on the mechanical keypad:

a A 12-key keypad

b Three color-coded function keys below the keypad

• A Smart Card Reader to process smart card transactions (See Using the

Smart Card Reader)

• A Magnetic Stripe Reader, for performing debit or credit card transactions

(See

Using the Magnetic Stripe Reader)

• A 2D Imager located on top of the device for scanning barcodes; an audible

“beep” indicates a successful scan (See

Using the Barcode Reader)

• LEDs that act as CTLS activity, system power, and charging indicators (See

Color Behavior)

• A CTLS functionality for contactless payments (See Using the CTLS

Reader)

CAUTION

Do NOT paste anything on the keypad surface to avoid malfunction.

DEVICE SETUP

Examining e355 Device Features

E355 INSTALLATION GUIDE 15

Back View

The back panel includes the following features:

Figure 3 e355 Device Features (Back View)

• A Battery Compartment Cover. Remove the cover to access the removable

battery and the MSAM compartment.

• An MSAM (Micromodule-Size Security Access Module) Compartment to

support stored-value card programs or other merchant card requirements.

(See

Installing/Replacing an MSAM Card)

• Barcode Buttons located on both sides of the e355 to activate the 2D imager

for scanning barcodes. (See

Using the Barcode Reader)

• A Docking Connector at the bottom of the device to connect to the e355

Frame and Smart Charger.

Installing/Replacing

an MSAM Card

When you first receive your e355, you may need to install an MSAM card or you

may need to replace an old card.

BATTERY COMPARTMENT COVER

MSAM COMPARTMENT

BARCODE BUTTON

DOCKING CONNECTOR

NOTE

The MSAM compartment is located inside the battery compartment. Remove the

battery to display the access the compartment.

CAUTION

Observe standard precautions when handling electrostatically sensitive devices.

Electrostatic discharges can damage this equipment. Verifone recommends using

a grounded anti-static wrist strap.

NOTE

Not all applications require the use of an MSAM card.

DEVICE SETUP

Examining e355 Device Features

16 E355 INSTALLATION GUIDE

To install/replace

MSAM

1 Unplug any cables or chargers from the e355.

2 Remove the screw from the battery cover.

Figure 4 Removing the Battery Cover

3 Slide the cover outwards, away from the device.

4 Remove the battery by gently pulling the plastic tab to access the MSAM

compartment. The MSAM compartment is located on the left side of the

battery compartment.

5 Insert the MSAM card with the gold contacts facing up. Make sure that the

MSAM card is fully inserted to be able to re-insert the battery.

6 Re-insert the battery by aligning the gold contacts in the battery with the pins

on the e355 device.

Figure 5 Inserting an MSAM Card

05,,

NOTE

The MSAM slot has a spring-loading mechanism. To remove an MSAM card from

the slot, simply press the card into the slot and then release to eject the card.

NOTE

The plastic tab attached to the battery allows you to easily remove the battery from

the compartment. Make sure that the plastic tab is still visible after insertion.

05,,

DEVICE SETUP

Examining e355 Device Features

E355 INSTALLATION GUIDE 17

7 Place the battery cover back and tighten the screw.

Figure 6 Returning the Battery Cover

Manually Starting

and Resetting the

e355

To turn on the e355, press and hold the Enter key for at least five seconds.

The Reset button is located between the right Barcode Button and Power LED

Indicator.

Connecting the e355

to a Power Source

or a Host Computer

Plug the wall-mount charger to an external power source and connect it to the

e355 to charge the device. You can also connect the e355 to a computer to

synchronize data and/or charge the device.

To Connect the e355

to a Wall-mount

Charger

1 Plug the Verifone-certified wall-mount charger into a wall outlet or powered

surge protector.

2 Insert the Micro-USB cable into the port located on the side of the e355.

Figure 7 Connecting the e355 to a Wall-mount Charger

05,,

CAUTION

The Reset button resets the device to its initialized state. NEVER use the Reset

button unless instructed by a Verifone support representative.

NOTE

Charge the e355 device for eight hours before initial use.

DEVICE SETUP

Examining e355 Device Features

18 E355 INSTALLATION GUIDE

To Connect the e355

to a Host Computer

via Micro-USB

1 Connect the Micro-USB cable into the port located on the side of the e355.

2 Connect the other end of the Micro-USB cable into the host computer’s USB

port.

Figure 8 Connecting the e355 to a Host Computer

Color Behavior

The following table shows the behavior of the LEDs during various system power

states.

Sleep

Battery

Low

Battery

Extremely

Low

Battery

Charging

Timer

Fault

Normal

Operation

LED Behavior

Y Green, blinks every 4 seconds

Y Red, 1Hz rate, 50% duty cycle

(Battery low condition: battery

voltage <3.7V)

Y Orange, 1Hz rate, 50% duty cycle

Y Orange, on continuously

Y Green, on continuously

LEDs are turned OFF when

charging the e355 on a gang

charger

DEVICE SETUP

Examining e355 Device Features

E355 INSTALLATION GUIDE 19

Using the Smart

Card Reader

The smart card transaction procedure may vary from one application to another.

Verify the procedure with your application provider before performing a smart card

transaction.

To conduct a smart

card transaction

1 Position the smart card with the contacts facing in the same direction as the

keypad.

2 Insert the card into the reader slot in a smooth, continuous motion until it seats

firmly.

Figure 9 Inserting a Smart Card

3 Wait for the application to indicate a completed transaction before removing

the card. Premature card removal invalidates the transaction.

Using the Magnetic

Stripe Reader

Use the magnetic stripe reader to perform credit and debit card transactions.

To conduct a credit/

debit card transaction

1 Position the card with the magnetic stripe facing backwards.

2 To ensure a proper read of the magnetic swipe card, insert the magnetic card

from the top of the device, as shown in

Figure 10.

Figure 10 Using Magnetic Stripe Card

3 Swipe the card through the magnetic card reader.

DEVICE SETUP

Examining e355 Device Features

20 E355 INSTALLATION GUIDE

Using the CTLS

Reader

The e355 supports contactless credit or debit card transactions. To perform a

contactless transaction, gently tap the card or hold the card against the surface of

the contactless antenna, located above the keypad and LCD with a CTLS symbol.

Figure 11 Using the CTLS Reader

Using the Barcode

Reader

The Barcode buttons located on either side of the e355, activate the barcode

reader (see

Figure 3). Press either button to scan barcodes.

Figure 12 Using the Barcode Reader

DOC087-062-EN-A

NOTE

When activated, do not point the barcode reader directly at a person to avoid

unnecessary harm or injury.

Use of controls or adjustments or performance of procedures other than those

specified herein may result in hazardous radiation exposure.

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VeriFone e355 Installation guide

Brand: VeriFone

Model: e355

Type: Installation guide

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Presto Smart e355

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VeriFone e355 Installation guide

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VeriFone e355 Installation guide

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