VeriFone e355 User guide

Brand: VeriFone

Model: e355

Type: User guide

This manual is also suitable for

e265

Verifone Part Number DOC087-080-EN-A, Revision A

e355/e265

User and Best Practices Guide

permission of Verifone, Inc.

The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the

accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are

for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program

before placing the software into productive use. This document, including without limitation the examples and software programs, is

supplied “As-Is.”

Verifone, Inc.

1-800-Verifone

www.verifone.com

Verifone Part Number DOC087-080-EN-A, Revision A

E355/E265 User and Best Practices Guide

Verifone, the Verifone logo, VeriCentre, and Verix are registered trademarks of Verifone. Other brand names or trademarks

associated with Verifone’s products and services are trademarks of Verifone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.

Comments? Please e-mail all comments on this document to your local Verifone Support Team.

E355/E265 USER AND BEST PRACTICES GUIDE 3

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Organization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Acronym . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

CHAPTER 1

e355 Device Device Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Software Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Low Power Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Loadable drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Mobile PINpad Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Modular frame. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

iOS, Android/Windows Protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Bluetooth Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Wi-Fi Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

VTM on the Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Software Changes for PCI4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Charging Schemes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Software Packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

CHAPTER 2

Architecture Standalone Architecture. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Mobile PINpad Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Virtual Communication Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Protocol Strings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Device Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

open(). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

close(). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

read() . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

write() . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Reset_port_error() . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Get_port_status() . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

set_event_bit() . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

get_event_bit() . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

iap_control_function(). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

iap_get_keypad_state() . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Communication Protocols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Software Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

e355 Data Flow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

CONTENTS

4 E355/E265 USER AND BEST PRACTICES GUIDE

CHAPTER 3

Communication

Interfaces

USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

USB Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

USB Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Supported Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Personal Area Network (PAN) Profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Wi-Fi. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

CHAPTER 4

Power Charging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Side Micro-USB Port Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Simultaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Sequential (Only on iPod 6 Frame). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Power Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Power On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Power Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Hidden Reset Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Power Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Active . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Sleep. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Power Environment Variables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Power Best Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Battery Status LED. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

CHAPTER 5

Special Features Pass-Through Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Persistent Pass-Through . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Enabling Pass-Through . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Disabling Pass-Through . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

24-Hour Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

CHAPTER 6

System Mode - VTM Entering and Exiting VTM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Edit Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Editing *GO Configuration Parameter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Serial Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

USB Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

DDL Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Terminal Info. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Diags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Keyboard Diag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Display Test Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

ICC (Smart Card) Diag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Mag Card Diag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Barcode Diag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

CONTENTS

355/E265 USER AND BEST PRACTICES GUIDE 5

ICC (Contactless) Diag. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Tamper Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Battery Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

IPP (Debit) KSN Info. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

ADE KSN Info. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

License Listing (FE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

System Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Console Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Change Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Key Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

IPP (Internal PIN Pad) Key load. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

RKL (Remote Key Loader) Key Load . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

RKL Key Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

ADE Key Load . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

ADE Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Software Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

CHAPTER 7

Logging Options OS Logging Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

*DEBUG (Serial). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

*LOG (File Based) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Configuration Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

EOS Log Library. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

EOS Configuration Variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Application Logging Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

logprintf() . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

logdump(). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

CHAPTER 8

Software Package Basic Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Version Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Sample Content of config.$$$ File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Downloading. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

CHAPTER 9

Control and

Barcode

Applications

Control Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Barcode Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Pipe Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Pipe Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

CHAPTER 10

Key Features of

e265 vs. e355

Comparison of Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

CONTENTS

6 E355/E265 USER AND BEST PRACTICES GUIDE

E355/E265 USER AND BEST PRACTICES GUIDE 7

PREFACE

This guide presents the features, best practices, and software architecture of the

e355/e265, as well as references to additional documentation.

Audience

This guide is intended for support engineers and regional development teams to

help understand the product and write effective applications.

Organization

This guide is organized as follows:

Chapter 1, e355 Device

Chapter 2, Architecture

Chapter 3, Communication Interfaces

Chapter 4, Power

Chapter 5, Special Features

Chapter 6, System Mode - VTM

Chapter 7, Logging Options

Chapter 8, Software Package

Chapter 9, Control and Barcode Applications

Chapter 10, Key Features of e265 vs. e355

Documentation

To learn more about the e355 terminal, refer to the following set of documents:

• e355 Quick Installation Guide , VPN DOC087-062-EN

• e355 Installation Guide, VPN DOC087-063-EN

• e355 Frame Type A Quick Installation Guide, VPN DOC087-073-EN

• e355 Frame Type S Quick Installation Guide, VPN DOC087-074-EN

• e355 Frame Type A IP2 Quick Installation Guide, VPN DOC087-076-EN

• e355 Frame Type A iPod6 Quick Installation Guide, VPN DOC087-068-EN

• e355 Gang Charger Quick Installation Guide, VPN DOC087-066-EN

• e355/e265 Control Application Programmers Guide, VPN DOC087-078-EN

• e355/e315 Barcode Application Programmers Guide, VPN DOC087-070-EN

• e355 Hardware ERS Specification, VPN SPC087-047-01

• Bluetooth Manager Specification Document, VPN SPC087-058-01

• Verix eVo Bluetooth Manager User Guide, VPN DOC00327

• Verix eVo Volume I: Operating System Programmers Manual, VPN

DOC00301

PREFACE

Conventions and Acronyms

8 E355/E265 USER AND BEST PRACTICES GUIDE

• Verix eVo Volume II: Operating System and Communication Programmers

Manual, VPN DOC00302

• Verix eVo Volume III: Operating System Programming Tools Reference

Manual, VPN DOC00303

• Verix Package Installer (VPI) User Guide, VPN DOC00385

Conventions and

Acronyms

This section describes the conventions and acronyms used in this guide.

Document

Conventions

Various conventions are used to help you quickly identify special formatting. Table

1 describes these conventions and provides examples of their use.

Abbreviations

Table 2 shows the abbreviations used throughout this guide.

Table 1 Document Conventions

Convention Meaning Example

Blue Text in blue indicates terms

that are cross referenced.

See Conventions and Acronyms.

Italics Italic typeface indicates

book titles or emphasis.

You must install a roll of thermal-

sensitive paper in the printer.

Courier The courier type face is

used while specifying

onscreen text, such as text

that you would enter at a

command prompt, or to

provide an URL.

http://www.verifone.com

The pencil icon is used to

highlight important

information.

RS-232-type devices do not work

with the PINpad port.

The caution symbol

indicates possible hardware

or software failure, or loss

of data.

The terminal is not waterproof or

dustproof, and is intended for indoor

use only.

The lightning symbol is

used as a warning when

bodily injury might occur.

Due to risk of shock do not use the

terminal near water.

NOTE

CAUTION

WARNING

Table 2 Abbreviations

Unit of Measure Definition

KB Kilobyte

MB Megabyte

msec millisecond

PREFACE

Conventions and Acronyms

E355/E265 USER AND BEST PRACTICES GUIDE 9

Acronym

Acronyms are used in place of the full definition.

Terminology

Table 4 lists the standard terms used in this manual and their definition.

Table 3 Acronym Definition

Acronym Definition

ADK Application Development Toolkit

ASCII American Standard Code for Information Interchange

BT Bluetooth

CRC Cyclic Redundancy Check, a method to check for data errors

FIFO First In, First Out

iAP1 Apple accessory protocol for 30 pin connector devices

iAP2 Apple accessory protocol for Lightning connector devices

mADK PWM application using ADK

MFi Made for iPhone/iPod/iPad

NFC Near Field Communication

OBEX Object exchange profile of Bluetooth

PAN Personal Area Network

PD Power Delivery, controller for Windows charging

PWM PAYware Mobile Reader (mPOS)

SSP Secure Simple Pairing

SPP Serial Port Profile of Bluetooth

VTM Verix Terminal Manager

XPI External PINpad Interface Application

Table 4 Definition of Terms

Term Definition

ACK Acknowledgement code that signal is successfully received

Hyper Terminal Terminal emulation program capable of connecting to systems

through TCP/IP networks, Dial-up modems, and COM ports.

iOS Apple’s proprietary mobile operating system for iPhone, iPad, and

iPod touch devices

NAK Negative acknowledgment, a signal is received with errors

PMR-MUX2 Verifone proprietary protocol for communicating with smart devices

Smart Device Refers to iPad mini, iPad mini 4, iPod, Android tablet, Windows

Tablet, iPhone, Android phone, Windows phone

Standalone An e355 not connected to smart device

Mobile PINpad

mode

e355 connected to smart device

PREFACE

Conventions and Acronyms

10 E355/E265 USER AND BEST PRACTICES GUIDE

E355/E265 USER AND BEST PRACTICES GUIDE 11

CHAPTER 1

e355 Device

e355 is a flexible payment device, which can operate in standalone mode (POS)

or Mobile PINpad mode (mPOS). In standalone mode, the application running on

e355 utilizes the e355 unit to complete the POS transaction. In Mobile PINpad

mode, the e355 unit and a smart device are used together to complete the POS

transaction. The smart device and e355 connection is either wired or wireless.

Wired connection is via USB interface and modular frame, and wireless

connection is via Bluetooth and optional frame.

Device Features

e355 offers the following features:

• Color LCD Display of size 320 x 240

• Triple-track magnetic stripe card reader

• Smart card reader

• Contactless/NFC reader

• 1D/2D Barcode reader

• Bluetooth+Wi-Fi combo module

• Integrated mechanical keypad

• 8 pin frame connector for modular frames

• Removable battery of capacity 1960mAh

• Barcode buttons

• MSAM (Micromodule-size security access module) card

• PCI PTS 4.0 security compliance

E355 DEVICE

Device Features

12 E355/E265 USER AND BEST PRACTICES GUIDE

Below are the terminal features on the front panel.

Figure 1 Front Panel Features

Figure 2 shows the terminal features on the back panel.

Figure 2 Back Panel Features

LCD DISPLAY

KEYPAD

2D IMAGER

BARCODE BUTTON

POWER LED INDICATOR

SIDE MICRO-USB PORT

FRAME CONNECTOR

MAGNETIC STRIPE READER

SMART CARD READER

MSAM COMPARTMENT

BATTERY

COMPARTMENT

BARCODE BUTTON

E355 DEVICE

Software Features

E355/E265 USER AND BEST PRACTICES GUIDE 13

Software

Features

e355 supports the following software features:

Low Power Modes

“Always On/Instant Activate” design similar to e315. Remote wake on data, no

data loss. All communication modes (USB, BT and Wi-Fi) support low power

modes. Sleep walking API (dark wake) feature from VX 690 device is supported.

Loadable drivers

Most e355 drivers are downloadable. This gives the advantage of updating the

driver without updating the OS. The following drivers are downloadable:

• Bluetooth

• Wi-Fi

• Barcode

• USB device

• USB host

• iAP1

• iAP2

• PMR-MUX2

• Frame Manager

• Ethernet-USB

• Battery monitor, and

• Contactless

Mobile PINpad

Architecture

e355 has the same Mobile PINpad architecture as the e315 device, providing

support of same virtual communication ports COM1A, COM1B, COM1C, COM1D

and COM1E over the protocols iAP1/iAP2 or PMR-MUX2 used to communicate

with smart device.

Modular frame

e355 can dock into different frames for connecting with iOS, Android, and

Windows smart devices. Frame detection and configuration happen early on

during e355 power-up. This means that users will need to restart e355 when they

switch to a different frame configuration. The default frame configuration is

Bluetooth, this is when there is no frame detected or error in frame detection

occurs.

iOS, Android/

Windows Protocols

e355 supports iAP1 protocol for iOS devices having 30 pin connector, iAP2

protocol for iOS devices having lightning connector and PMR-MUX2 protocol for

all Android and Windows devices. Wired connection (USB interface) uses any of

the three protocols iAP1, iAP2 and PMR-MUX2, whereas wireless (BT) interface

does not support iAP1, but supports iAP2 and PMR-MUX2 protocols.

E355 DEVICE

Software Features

14 E355/E265 USER AND BEST PRACTICES GUIDE

Bluetooth Support

e355 shares the same hardware family as VX 690 device. The BT solution also

uses StoneStreetOne (SS1) BT stack. New SPP Server mode is supported, which

allows e355 to be discoverable in this configuration. Pairing modes are compliant

with PCI4 standard and supported profiles are SPP, OBEX and PAN.

Wi-Fi Support

e355 shares the same hardware family as VX 690 device and the same software

stack used by VHQ for device management. Mobile PINpad architecture is not

supported over Wi-Fi.

VTM on the Display

The e355 VTM is displayed on an LCD display unlike the e315's VTM, which is

displayed on a remote PC terminal such as Hyper Terminal. VTM menu layout is

similar as e315 and other Verix terminals. New menus such as software versions,

barcode diagnostic, contactless diagnostic, and IPP and ADE keys KSI

information are added.

Software Changes

for PCI4

The following software changes comply with PCI4 security standard:

• Added 24-hour restart change for memory initialization and file system

integrity check.

• Pre-expired passwords for key loading menus in VTM for RKL, ADE and IPP

keys.

• Full system integrity check (file system integrity and binary files authentication)

at every boot-up.

• OS software hardening with buffer clearing in secure modules after usage and

static code analysis fixes.

• Restrictions to BT pairing modes, only SSP numeric comparison is allowed.

Charging Schemes

Hardware supports simultaneous charging of e355 and smart device from frame

connector only (i.e., barrel and gang charger). However, simultaneous charging is

not supported from the side Micro-USB port of e355. Power sharing is also not

supported. Sequential charging is only supported in iPod 6 frame configuration

through the side Micro-USB port.

Software Packaging

e355 uses Verix Package Installer (VPI) tool for packaging OS, drivers, EOS,

CTLS and applications. This allows for download of multiple components in single

download step with guaranteed order of install and to speed up package

installation process. NOVA package name is used for internal releases of e355

software, for example NOVA-01.00.03. Customer packages are released on top

of the base NOVA packages with desired configuration parameters and software

components. For example,

ZNOVA-01.01.02

is created on top of

NOVA-01.00.03

for Verizon customer.

E355/E265 USER AND BEST PRACTICES GUIDE 15

CHAPTER 2

Architecture

The e355 operates in Standalone and Mobile PINpad modes.

Standalone

Architecture

In this mode, e355 is not attached to a smart device and not docked in modular

frame. The payment application that processes the payment runs on the e355 and

the payment transactions are displayed on its LCD display. Communications from

e355 to payment gateway is via Wi-Fi or Bluetooth interface only.

Figure 3 Communication via Wi-Fi Access Point, Bluetooth Access

Point, or Tethered Host via BT PAN Profile

Key Points in this set-up:

1 *GO configuration variable is set to payment application.

2 Disables the start-up of Control, Barcode, and Bluetooth Manager

applications.

3 Virtual Communication ports COM1A to COM1E are disabled.

4 Protocols iAP1, iAP2 and PMR-MUX2 for communicating with smart device

are disabled.

5 OS drivers, EOS, COMM engine (CE), and libraries are all available for use.

6 Possible to access control and barcode applications from payment

applications using pipe interface.

NOTE

Smart Device PAN mode (tethering) is usually only supported on the devices that

have a 3G/4G radio installed.

ARCHITECTURE

Mobile PINpad Architecture

16 E355/E265 USER AND BEST PRACTICES GUIDE

Mobile PINpad

Architecture

In this mode, e355 is attached to a smart device and connected via USB or

Bluetooth interface. Payment application runs on the smart device and it drives

the e355 to perform actions of reading card data, taking PIN number, and

displaying messages on the LCD screen. The e355 provides five virtual

communication ports to the applications, which are multiplexed over USB or

Bluetooth interface. The iAP1/iAP2 and PMR-MUX2 protocols have the ability to

provide multiple virtual ports over single interface.

Figure 4 e355 To iPad mini via USB Interface

Figure 5 shows connection via BT.

Figure 5 e355 to iPad mini Via Bluetooth Interface

QZ.

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

‘

-SP

e355 Side

iPad mini Side

QZ.

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

‘

-SP

ARCHITECTURE

Mobile PINpad Architecture

E355/E265 USER AND BEST PRACTICES GUIDE 17

Virtual

Communication

Ports

By virtue of iAP1/iAP2/PMR-MUX2 protocols, the smart device and e355 can use

separate communications ports. The smart device uses a unique protocol string

for starting the communications with corresponding virtual communication port on

e355 side.

Figure 6 Virtual Communication Port Architecture

Protocol Strings

Table 5 presents the protocol strings for iOS devices with Lightning and 30-pin

connectors, and the associated virtual COM ports.

Apple iOS device with Lightning connector uses iAP2 protocol to communicate

with e355, and Apple iOS device with 30-pin connector uses iAP1 protocol to

communicate with e355. Both iAP1 and iAP2 protocols use the same protocol

strings on iOS device. For more information on communicating with accessory

using protocol strings, refer to External Accessory Framework on the Apple

developer website.

Table 6 shows protocol strings (commands) for Android/Windows devices and the

associated virtual COM ports.

Protocol string1

Smart Device

Protocol string2 ... Protocol string5

COM1A

e355

...

COM1B COM1E

Table 5 iOS Protocol Strings

Protocol Strings on iOS Virtual COM Ports on e355

com.verifone.pmr.xpi COM1A

com.verifone.pmr.barcode COM1B

com.verifone.pmr.zontalk COM1C

com.verifone.pmr.control COM1D

com.verifone.pmr.debug COM1E

Table 6 Android/Windows Protocol Strings

Protocol Strings on

Android/Windows

Virtual COM Ports on e355

<0xFF5A><o2><CRC> COM1A

<0xFF5A><o3><CRC> COM1B

<0xFF5A><o4><CRC> COM1C

ARCHITECTURE

Mobile PINpad Architecture

18 E355/E265 USER AND BEST PRACTICES GUIDE

PMR-MUX2 protocol uses commands to open, send, and close the

communications ports. For full details on the PMR-MUX2 protocol, refer to section

PMR-MUX2.

Device Ports

Applications running on e355 open the virtual COM device ports COM1A,

COM1B, COM1C, COM1D, and COM1E. These applications respond to the data

sent to these ports.

Table 7 shows the application names that open specific device ports.

XPI application uses COM1C port for supporting Zontalk downloads in addition to

its COM1A port for communicating with smart devices. The last COM1E port is

available for debug message output. There are no applications using this port.

Open and Close Events of Communication Ports

The e355 sends a Connect event to its application when application on the smart

device opens the port for communication. The e355 sends a Disconnect event

to its application when application on smart device closes the communication port.

If the e355 application has not opened the device port, but application on smart

device tries to open it, then e355 responds with an error code.

Applications on e355 can use API get_port_status() for detecting open and

close status of communication port in the smart device application.

Device Port APIs

Following are the APIs used by the device ports.

<0xFF5A><o5><CRC> COM1D

<0xFF5A><o6><CRC> COM1E

Table 6 Android/Windows Protocol Strings (continued)

Protocol Strings on

Android/Windows

Virtual COM Ports on e355

Table 7 Applications vs. Device Ports

Virtual COM Port on e355 Application Owner

COM1A mADK/XPI application

COM1B Barcode application

COM1C Zontalk downloads

COM1D Control application

COM1E Debug message output

ARCHITECTURE

open()

E355/E265 USER AND BEST PRACTICES GUIDE 19

open()

This claims ownership of the device. Calling this function also flushes all data and

clears all error conditions in the communication channel. The device names that

can be opened for ports are:

"/DEV/COM1A"

"/DEV/COM1B"

"/DEV/COM1C"

"/DEV/COM1D"

"/DEV/COM1E"

Use get_port_status() to get the status of the smart device connection. A

smart device cannot open a communication port until the e355 application has

opened the corresponding device.

Prototype Int open(const char *devname, int attributes);

Parameters

Return Values Positive integer device handle if successful, or -1 with errno set to an error code

if error occurs.

close()

This releases ownership of the device. Calling this function also flushes all data

and clears all error conditions in the communication port.

Prototype int close(int device_handle) parameters:

Parameters

Return Values Returns 0 for success, -1 with errno set to EBADF if device not open.

devname Pointer to the null terminated device name string.

attributes Ignored in this driver.

device_handle The handle returned for the device by the open() call.

ARCHITECTURE

read()

20 E355/E265 USER AND BEST PRACTICES GUIDE

read()

This copies message-based data (header, data, CRC) received from the

communication port to the given buffer. The actual number of bytes copied may be

less than the requested count. In e355, the receive data logic drops packets larger

than 1024 bytes for iOS devices and 2048 bytes for Android and Windows

devices.

The Rx message packets are first put into a FIFO of up to 7 message packets and

a kernel task routes the message packets to the correct device port buffers. It is

possible, but unlikely that the kernel task can't keep up with the incoming packets.

If the FIFO overflows, the entire message packet is dropped. When packets are

internally dropped, log messages are generated. The end-to-end request/

response handshaking normally prevents buffer overflows.

The read function returns a complete message that is aligned on packet

boundaries. The communication port driver does a CRC checksum on the data to

assure integrity, but, it does not guarantee delivery.

Prototype int read(int handle, char *buffer, int count);

Parameters

Return Values Returns the number of bytes read, or -1 if an error occurred.

handle The handle returned for the device by the open() call.

buffer The buffer from which to copy the data.

count The maximum number of bytes requested.

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