2. GROHE
  3. SENSE GUARD
SENSE GUARD

GROHE SENSE GUARD, Sense User manual

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USER GUIDE
GROHE SENSE GUARD
GROHE SENSE
GROHE SENSE APP
Version 1, June 2020.
Latest version available at help.grohe-sense.com.
5. GROHE SENSE IN DETAIL 50-53
5.1. Hardware 50
5.2. Control via the app and device preferences 52
6. GROHE SENSE WARNINGS AND HOW TO REACT 53-57
6.1. Floodingnotication 53
6.2. Noticationsrelatedtohumidityandtemperature 54
6.2.1.High/Lowhumidity 54
6.2.2. High / Low temperature and frost risk 55
6.3. Noticationsrelatedtodataandbattery 56
6.3.1. Data transfer not possible 56
6.3.2.Batterylow&Batteryempty 56
7. GROHE SENSE APP OTHER FEATURES:
INBOX, ACCOUNT AND HOUSES, PREFERENCES 57-59
7.1. Inbox 57
7.2. Account and houses 58
7.3. Preferences 59
8. WI-FI NETWORK CHANGES, SMARTPHONE CHANGES
AND WHAT TO DO 60
8.1. New Wi-Fi router, name, password 60
8.2. New smartphone 60
9. ADDITIONAL HELP AND DOCUMENT VALIDITY 61
9.1. Additional help 61
9.2. Validityofthisdocument 61
CONTENT
1. INTRODUCTION 4
2. GETTING STARTED 6-33
2.1. Setupyouraccount 6
2.1.1. Download GROHE Sense app 6
2.1.2. Create a new user account 8
2.2. ConnectthedevicestoyourWi-Finetwork 10
2.2.1. Connect GROHE Sense Guard 10
2.2.2.ConnectGROHESense 14
2.2.3. What to do if the devices don’t connect 18
2.3. GettoknowGROHESenseapp,denethepreferences
ofthedevicesandyouraccount 22
2.3.1. Get to know the main features of GROHE Sense app 22
2.3.2.GROHESenseGuard&GROHESense:Denethedevice
preferencestotyourhouse 24
2.3.3.GROHESenseGuard:Firmwareupdate 26
2.3.4.GROHESenseGuard:Denewaterandenergycoststo
receive realistic estimates 28
2.3.5.Setalinktoyourinsurancecompany 30
2.3.6.Deneyouremergencycontacts 32
3. GROHE SENSE GUARD IN DETAIL 34-40
3.1. Hardware 34
3.2. Firmware 38
3.3. Control via the app and device preferences 38
4. GROHE SENSE GUARD WARNINGS AND HOW TO REACT 41-49
4.1. Noticationsrelatedtowaterleakandwatershut-o 41
4.1.1.Extremelyhighowrate 42
4.1.2.Maximumvolumereached 43
4.1.3.Unusuallyhighwaterconsumption 44
4.1.4. WaterdetectedbyGROHESense 45
4.1.5.Pressuredropsdetected 46
4.1.6.Watersystemchecknotpossible 47
4.2. Watersupplyfrostwarning 48
4.3. Noticationsrelatedtodataandrmware 48
4.3.1.Datatransfernotpossible 48
4.3.2.Firmwareupdateavailable 49
2 3
GROHE SENSE USER GUIDE CONTENT
GROHE SENSE – THE SMART WATER SENSOR
GROHE Sense water sensor detects the presence of water, tracks temperature and
humidityandalertsyouautomaticallywhenanissueisdetected.Itcanalsotrigger
GROHESenseGuardtoautomaticallyshutwatero.
GROHE SENSE APP – PERSONAL WATER MANAGEMENT APP
GROHESenseappisyourcontroltoolforallGROHESensewatersecuritydevices.
The app shows the latest status and measurements of the devices, delivers alarms
andwarnings,letsyouchangethesettingsofthedevicesandmanageyouraccount
preferences.
1. INTRODUCTION
CongratulationsonyournewGROHESensewatersecuritysystem!Nowyourhouseis
equippedwithareliablesolutionforeveryday,whereyounolongerhavetoworryabout
water damage.
Thesystemconsistsoftwosmartdevices,GROHESenseandGROHESenseGuard,and
asmartphoneappGROHESense.Eachofthedevicescanbeusedindividually,ifmore
devicesareinstalledinproperty,theyallworktogethertoprovideahigherlevelofwater
security.
GROHE SENSE GUARD – THE SMART WATER CONTROLLER
GROHESenseGuardwatercontrollerisinstalledonthemainswaterpipe.Itliterallysees
allthewaterpassingby,checksforunusualwateruseandtrackswaterconsumption.
Whenitdetectsaleak,itcanshutothewatersupplyautomaticallytoreduceconse-
quentialdamage.Itdetectsevenverysmallleaks,sothatyoucantakeaction,beforethe
leak becomes bigger.
4 5
GROHE SENSE USER GUIDE 1. INTRODUCTION
2. GETTING STARTED
2.1. SET UP YOUR ACCOUNT
2.1.1. DOWNLOAD GROHE SENSE APP
Todownloadtheapp,opentheGooglePlayStoreorAppleAppStoreonyour
smartphone and search for “GROHE Sense”, or scan the QR code below.
• GROHESenseappiscompatiblewithoperatingsystemversionsAndroid6.0+,
AppleiOS10+.
• During the installation process, the requested permissions need to be granted to
theapptofunctioncorrectly,especiallythepermissiontosendpushnotications
toalertyouincaseofdetectedleaks.
• It is possible to download and run the app on a tablet, but for the best user
experience we recommend the use on smartphones.
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2. GETTING STARTED
1 32
2.1.2. CREATE A NEW USER ACCOUNT
Tocreateanewuseraccount,opentheGROHESenseappandfollowthesesteps:
1.Ontheintroductoryscreen,tapthe“Signup”buttontostart.
2. Fill in the registration form and tap the “Sign up” button.
3.Gotoyoure-mailaccounttoopentheautomatice-mailsenttoyou.Activateyour
accountbyclickingonthelink“Conrme-mailaddress”.
FromnowonyouruseraccountisreadyandyoucanlogintotheGROHESenseapp.
Makesuretorememberyoure-mailaddressandpassword.
CAN I CONNECT THE DEVICES TO MULTIPLE ACCOUNTS?
CAN I USE MY ACCOUNT ON MULTIPLE SMARTPHONES?
GROHESenseandGROHESenseGuardcanbelinkedonlytooneaccountintheapp.
Ifyouwouldliketoaccesstheaccountonmultipledevices,thisispossible–youcanbe
logged into the GROHE Sense app with the same account on multiple smartphones in
parallel.Sameinformationwilldisplayonallphones–dataisstoredintheGROHESense
Cloud,notonyourmobiledevice.
NOTE:
• The password needs to be at least
10 characters in length and contain
one small and one capital letter, one
number, one special character.
• The activation link in the e-mail is
validfor24hours.Afterexpiration
ofthistimeperiod,youcantrigger
anewactivationlink.Forthis,you
needtotrylogginginwithyour
chosen account credentials in the
GROHE Sense app.
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2. GETTING STARTED
543
1 2
2.2. CONNECT THE DEVICES TO YOUR WI-FI NETWORK
2.2.1. CONNECT GROHE SENSE GUARD
ToconnectGROHESenseGuardtoyourhome’sWi-Finetwork,followthesestepsinthe
GROHESenseapp:
1. Tapthe(+)buttoninthebottompartofthescreentostartaddinganewdevice.
2. Selectthedevicetype:GROHESenseGuard.
3. Selectoneofthe3optionssuitabletoyourcase:
• Recommended:Starttheplanningphaseoftheinstallationguidebytappingthe
button “Next”.
• If planning is already done:ContinuewithyourpersonalplanningIDfromthe
personalinstallationguidebytappingthebutton“UseplanningID”.
• For experts only: ContinuewithoutaplanningIDbytappingthebutton
“Connect now”.
4. Enteranameforyourdevice,andassignittoahouseandaroominthehouse.
Ifyouhaven’tcreatedahouseoraroomyet,youwillbeautomaticallyrequested.
Tap the button “Next”.
5. ActivateyourdeviceforWi-Fiintegrationaccordingtotheinstructionson
the screen.
• Plug in GROHE Sense Guard, wait a moment, and then press the “CONNECTION”
button.Thedevicestartsashingblueandtheconnectionbuttonlightchangesfrom
orange to blue. The device remains available for Wi-Fi connection for 10 minutes.
• Ifyourdevicedoesnotstartashingblue,itisnotreadyforWi-Fiintegration.
Trytoresetthedevice.
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10 11
2. GETTING STARTED
6 Android
.1 .2
6 Apple iOS
7
.3
8
6. Gotoyourphone’sWi-Fisettings.
• Androidusers:tapthebutton“Opensettings”inthecentralareaofthescreen.
If this doesn´t work, follow the instructions for Apple iOS.
• AppleiOSusers:gotoyourphonesettingsandopentheWi-Fisettingsinthe
followingsteps:
• 6.1. Open the home screen.
• 6.2. Open the settings.
• 6.3. Click on Wi-Fi.
7. ConnectyourphonetothedeviceviaWi-Fi.Thenetworknameandpasswordcan
befoundonastickeronthedevice(bythepowercable),andalsoonthecover
page of the product manual.
• Ifyourdevicedoesnotappearhere,trytoresetthedevice.
8. ReturntotheGROHESenseappandenterthecredentialsofyourhome’sWi-Fi
networktoconnectyourdevice.
• If no Wi-Fi networks are shown, this might indicate a device malfunction. In this
case contact the GROHE customer support.
Youwillreceiveanoticationwhenyourdeviceissuccessfullyconnected.Itmighttake
a short time for the device to appear on the overview screen.
Ifyouneedtoresetthedevice,seesection3.1.onhowtoreset.
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2. GETTING STARTED
1 2 3 4 5
2.2.2. CONNECT GROHE SENSE
ToconnectGROHESensetoyourhome’sWi-Finetwork,followthesestepsinthe
GROHESenseapp:
1. Tapthe(+)buttoninthebottompartofthescreentostartaddinganewdevice.
2. Selectthedevicetype:GROHESense.
3. Enteranameforyourdevice,andassignittoahouseandaroominthehouse.
Ifyouhaven’tcreatedahouseoraroomyet,youwillbeautomaticallyrequested.
Tap the button “Next”.
4. Deneyourdevicepreferencesandtapthebutton“Next”.Youcaneditthese
preferencesalsoatanytimelaterafteryouhavesuccessfullyconnectedthedevice.
5. ActivateyourdeviceforWi-Fiintegrationaccordingtotheinstructionsonthescreen.
• Insertthebatteries.GROHESensestartsashingblueandremainsavailablefor
Wi-Ficonnectionfor5minutes.Ifyoudonotconnectthedevicein5minutes,take
outall3batteries,wait30seconds,insertthebatteriesagainandyourGROHE
Sense is available for Wi-Fi connection for 5 minutes again.
• Ifyourdevicedoesnotstartashingblue,itisnotreadyforWi-Fiintegration.Tryto
reset the device.
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GROHE SENSE USER GUIDE
14 15
2. GETTING STARTED
7 8
6 Android
.1 .2
6 Apple iOS
.3
6. Gotoyourphone’sWi-Fisettings.
• Androidusers:tapthebutton“Opensettings”inthecentralareaofthescreen.If
this doesn´t work, follow the instructions for Apple iOS.
• AppleiOSusers:gotoyourphonesettingsandopentheWi-Fisettingsinthe
followingsteps:
• 6.1. Open the home screen.
• 6.2. Open the settings.
• 6.3. Click on Wi-Fi.
7. ConnectyourphonetothedeviceviaWi-Fi.Thenetworknameandpasswordcan
befoundonastickeronthedevice(ontheunderside).
• Ifyourdevicedoesnotappearhere,trytoresetthedevice.
8. ReturntotheGROHESenseappandenterthecredentialsofyourhome’sWi-Fi
networktoconnectyour.
• If no Wi-Fi networks are shown, this might indicate a device malfunction. In this
case contact the GROHE customer support.
Youwillreceiveanoticationwhenyourdeviceissuccessfullyconnected.Itmighttake
a short time for the device to appear on the overview screen.
Ifyouneedtoresetthedevice,seesection5.1.onhowtoreset.
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2. GETTING STARTED
OVERLAPPING WI-FI NETWORKS
POTENTIALPROBLEM:
Multiplewireless
networks are overlapping in one area.
Everyrouterautomaticallyselects
and uses a channel. The channels
arenumbered1to11.Indensely
populated areas, networks that are
usingthesamechannelmayoverlap.
TEST:
The Wi-Fi testing app will show
youwhichchannelsareusedmost
heavily.
SOLUTION:
Manuallychangethe
channelthatyourrouteruses.Select
achannelthatisnottooheavily
used.Tomakethischange,readyour
router’s manual.
TOO MANY DEVICES
POTENTIALPROBLEM:
There are too
manydevicesusingthesamewireless
network. This can slow down the
wirelessnetwork’sperformance–
particularlyifusersareconstantly
downloading or streaming videos.
TEST:
TheWi-Fitestingappshowsyou
howfastyourwirelessnetworkis.
SOLUTION:
Install a router with a
highercapacity.
2.2.3. WHAT TO DO IF THE DEVICES DON’T CONNECT
STEP 1: CHECK WHETHER YOU HAVE SUFFICIENT
WIRELESS NETWORK COVERAGE
Theremaybeaproblemwithyourwirelessnetworkcoverage.Seebelowforsome
potentialcausesandsolutions.Anappfortestingyourwirelessnetworkmaybeauseful
waytoidentifyanyproblems(e.g.Android:Wi-Fianalyzer,iOS:Wi-FiSweetSpots).
DISTANCE
POTENTIALPROBLEM:
The device is too
far from the router.
TEST:
Checktheperformanceofyour
wirelessnetworkasyoumovefurther
awayfromyourrouter.
SOLUTION:
Tosolvethisproblem,you
can either install a repeater or a new
routeroeringenhancedperformance.
OBSTRUCTIONS
POTENTIALPROBLEM:
Obstructions such
as thick walls or closed doors weaken
the wireless network signal.
TEST:
Testtheperformanceofyour
wireless network on one side of the
wall or with closed doors and compare
it with the performance on the other
side of the wall or with open doors.
SOLUTION:
You can use powerline
adapters, which transmit the wireless
network’s signal along the building’s
existing electrical wiring.
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2. GETTING STARTED
2,4 ghz
WPA WPA 2
DHCP
MAC
IPV4
STEP 2: IF YOUR WIRELESS NETWORK COVERAGE IS
SUFFICIENT, THERE MAY BE A PROBLEM WITH
YOUR ROUTER SETTINGS
ARE YOU USING A WIRELESS NETWORK WITH
A FREQUENCY OF 2.4 GHZ?
In order to be able to integrate the Sense device into
yourwirelessnetwork,thenetworkneedstousea
frequencyof2.4GHz.Thedevicewillnotworkwitha
frequencyof5.0GHz.Youcanviewandchangethe
frequencyinyourrouter’ssettings.
IS YOUR PRIVATE WIRELESS NETWORK
SECURED WITH WPA/WPA2?
GROHE Sense does not work with open wireless
networks. It requires a wireless network that is secured
with WPA or WPA2. Your private wireless network
thereforeneedstobeprotectedbyapasswordthat
has at least eight characters.
IS MAC FILTERING ACTIVATED?
MACfilteringisamethodforprotectingwireless
networks. If it is activated, the wireless network router
willonlygiveapprovaltoknown/registereddevices.
MAClteringisnotnormallyactivatedbydefault.
Itusuallyneedstobesetupmanually.Ifyouhave
activatedMACltering,pleasedeactivateitoraddthe
MACaddressoftheGROHESensetoyourrouter’slist.
TondouttheMACaddressofyourGROHESense,
downloadtheappfortestingyourwirelessnetworkandinitiatethedevice’sintegration
mode(blueashingLED)byinsertingthebatteries.Thenconnectthedevicetoyour
smartphone.TheappwilldisplaytheMACaddressofyourdevice.
OTHER POSSIBLE REASONS:
• Aretheports443(HTTPS)and80(HTTP)open?
• IsDHCPactivatedonyourrouter?
• DoestheroutersupportIPv4?
For more information and solutions to these reasons, check Wi-Fi instructions
at help.grohe-sense.com or in the GROHE Sense app.
Ifallfails,performthefollowingtesttoidentifyiftheconnectivityerrororiginatesfrom
theGROHEproductorfromtherouter:activateaWi-Fihotspotonasecondsmartphone.
TrytoconnecttheGROHEproducttothisWi-Fihotspot,insteadofyourhomeWi-Fi
network.Ifconnectionisestablishedsuccessfully,thereasonforyourconnectivityissue
originatesfromyourrouter.
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2. GETTING STARTED
PreferencesAccountInboxAdd new devicesOverview screen
2.3. GET TO KNOW GROHE SENSE APP, DEFINE THE
PREFERENCES OF THE DEVICES AND YOUR ACCOUNT
2.3.1. GET TO KNOW THE MAIN FEATURES OF
GROHE SENSE APP
Afterlaunchingtheapp,theoverviewscreenprovidesyouthemostimportant
information.
TOP PART:
Statusifeverythingisalright,orifanysituationrequiresyourattention.
MIDDLE PART:
• Listofthedevicesconnectedtoyouraccount.Bytappingonanyofthedevices,
youcanaccessmoredetailedinformation.
• Coloreddotindicatingthedevicestatus:
GREEN
= all is ok
ORANGE
= attention required
RED
= immediate attention required
• Buttonsleadingtodevice-relatedmessages–displayedonlyifnewmessageshave
been received
• Tomanuallytriggeradatarefreshintheapp,swipeonthisscreenfromtopto
bottom.
BOTTOM PART:
• Navigationbarletsyouaccessthefollowingfunctionsbytappingtheicons:
See section 7 of this document for more information on inbox, account, preferences.
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2. GETTING STARTED
2.3.2. GROHE SENSE GUARD & GROHE SENSE: DEFINE THE
DEVICE PREFERENCES TO FIT YOUR HOUSE
GROHESensedevicesneedsomeinformationfromyoutoworkoptimallyandtobetter
recognizeemergencysituations.
Makesuretodenethefollowingdevicepreferences:
GROHESenseGuard–refertotheInstallationGuideforrecommendation:
• Automaticshut-oincaseofunusualwaterconsumption
• Watersystemcheckon/o
• Volume limitation for maximum water usage per tap
• ControlviaSense–enablesautomaticshut-otriggeredbyGROHESense(works
whenGROHESensesensorisinstalledinthesamevirtualhouse)
• Garden sprinkler mode
GROHESense–denethevaluesaccordingtoyourlocationandyourpersonal
preferences:
• Upperandlowerthresholdlimitsfortemperatureandhumidity
Toeditthedevicepreferences,followthesesteps:
1. Ontheoverviewscreentaponthedeviceforwhichyouwouldliketoeditthe
preferences.
2. Scroll down to the bottom of the next screen, and tap the button “Preferences”.
3. Deneyourdevicepreferencesalongtheoptionslistedaboveandillustratedonthe
screenshots.
GROHE Sense Guard GROHE Sense
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GROHE SENSE USER GUIDE
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2. GETTING STARTED
3 41 2 5
2.3.3. GROHE SENSE GUARD: FIRMWARE UPDATE
Firmwareisthesoftwareinthedevicethatcontrolsitsfunctions.GROHEstrongly
recommendsthatyoualwaysinstallthelatestrmware–thisistheonlywaytomake
useofthefullrangeofproductfunctionsandthelatestimprovements.Mostimportantly,
everynewrmwarereleasehasapositiveimpactonthelevelofprotectionagainst
water damage. First update should be done right after connecting the device to the Wi-Fi
networkforthersttime.
Toinstallthelatestversionofrmwareonyourdevice,followthesesteps.Dependingon
thecurrentrmwareversiononyourdevice,youmightbeaskedtogotoyourGROHE
SenseGuardandactivateitfortheupdate:
1. TapOKafteryoureceivethemessage“Firmwareupdateavailable”oropenthe
overviewscreenbytappingtheiconofahouseinthenavigationbar.Tapthegreen
button“Installrmware”ifdisplayedunderyourGROHESenseGuard.Ifthebutton
doesnotappearontheoverviewscreenanymore,youcanalwaysgotothedevice
preferences (tap on a device, scroll to the bottom of the page and tap on the button
“Preferences”)andscrolldowntothermwaresection.
2. Inallcases,proceedbytappingthe“Startnow”button.
3. (onlyiftheappshowsyouthisstep)UnplugyourGROHESenseGuardandplugit
in again after 5 seconds. In the app, tap the button “Next” to continue.
4. Intheapp,tapthebutton“Installnow”.Waituntilyourdeviceturnstothe
updatemode.ThisisindicatedbyagreenashingLEDlightabovethe
“CONNECTION” button.
5. (onlyiftheappshowsyouthisstep)Pressthe“CONNECTION”buttononyour
GROHESenseGuardforatleast3secondsuntilthewholedeviceashesgreen.
Thermwareupdatetakesacoupleofminutes,dependingonyourinternetconnection.
Youwillreceiveanoticationwhenitissuccessfullynished.
WHAT TO DO IF THE FIRMWARE UPDATE FAILED?
Wait at least 20 minutes and then repeat the process again. If this does not work, contact
the GROHE customer support.
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2. GETTING STARTED
21
3 4
2.3.4. GROHE SENSE GUARD: DEFINE WATER AND ENERGY
COSTS TO RECEIVE REALISTIC ESTIMATES
Watermanagementsettingsletyoudenetheinputcosts,whichareusedtocalculate
yourwaterandenergyconsumptioncostestimates.
Thedefaultpricesarebasedonaveragesindierentcountriesandareusedtocalculate
waterandenergycosts.Selectyourheatingtypetoobtaintheaverageenergycostsfor
heating water.
Ifyourpersonalwaterorheatingcostsdierfromtheaveragevalue,youcanadjust
these values to receive a more accurate cost estimate.
Toaccess“Watermanagement”,followthesesteps:
1. Gotoyouraccountbytappingtheiconofapersoninthenavigationbar.
2. Select a house.
3. Tap on the option “Water management”.
4. Onthe“Watermanagement”screen,youcan:
• Viewandedityourwatercosts
• Viewandedityourenergycosts
• Viewandedityourheatingtype
• Resetyourpersonalizedvaluestothepresetprices
Youcanaccessandeditthesecostsatanytimeinfuture.Ifyoumakechangesinthe
denedvalues,theywillimpactthecalculationfromthedateofchanges,butdonothave
retroactive impact on past values.
NOTE:GROHESenseGuardisnotacertiedwatermeteringdevice.Measuredvalues
are informative, and there will be a deviation between the water consumption data
measuredbyGROHESenseGuardandyourwatermeter.
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2. GETTING STARTED
+
21 3 4 5 6
1
2
2.3.5. SET A LINK TO YOUR INSURANCE COMPANY
GROHESenseappletsyoulinkyourhousewithyourpropertyinsuranceprovider.
Basedonthislink,youmightbenetfromadditionalservicefromGROHEoryour
insurancecompany.
Setting up this link might be required if GROHE Sense Guard has been provided to
youbyyourinsurancecompany.
Tosetupthelinkwithyourinsurancecompany,followthesesteps:
1. Gotoyouraccountbytappingtheiconofapersoninthenavigationbar.
2. Selectyourhouse.
3. Tap the button “Add insurance”.
4. Read the information and tap the button “Continue”.
5. Selectyourinsurancecompany.
6. Readtheinformation,forparticipatinginsurersenteranidenticationnumber
requiredbyyourinsurer,checktheboxandtapthebutton“Continue”.
Finally,youwillbeinformedaboutasuccessfullink.
NOTE:
• Bysettingalinktoaparticipatinginsurer,youmightberequestedtoagreetoterms
andconditionsthatdenehowsomeofthedatacanbesharedwithyourinsurer.
• Bysettingalinktooneoftheotherinsurers,yougiveGROHEtheoptiontoreach
outtoyouinfuture,ifGROHEstartscooperationwithyourinsurer.
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2. GETTING STARTED
4 5
31 2
2.3.6. DEFINE YOUR EMERGENCY CONTACTS
Thefunctionofemergencycontactsletsyouaddpeoplewhowillreceiveane-mailinthe
cases of most urgent warnings.
Toaddemergencycontactstoyouraccount,followthesesteps:
1. Gotoyouraccountbytappingtheiconofapersoninthenavigationbar.
2. Select a house.
3. Taptheoption“Emergencycontacts”.
4. Tap the plus sign to add a new contact.
5. Providethenameande-mailaddressofyouremergencycontactperson,andtap
the “Save” button.
IMPORTANT: Afterenteringanewemergencycontactintheapp,anautomatice-mail
issenttothisperson.Heorshemustconrminthee-mailthattheyagreewithreceiving
e-mailsinfuturerelatedtoyourGROHESensedevices.Withoutthisconrmation,the
emergencyfunctionwillnotbeactivatedforthisperson.
Youcanreturntothe“Emergencycontacts”screenbyfollowingthesteps1-3toview
thelistofemergencycontactscurrentlyassociatedwithyouraccountandyourhouse.
NOTE: Itispossibletodeneupto10emergencycontactsperhouse.
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2. GETTING STARTED
WATER ON/OFF BUTTON AND LIGHT
The button “WATER ON/OFF” can be used
toturnwateronorobyopeningorclosing
the valve inside GROHE Sense Guard. Press
this button for 3 seconds to open or close
thevalve.Everytimethevalveisopened
or closed, the outline light on the device
ashesblueandyoucanhearthevalve.
IfGROHESenseGuardautomaticallyshuts
waterorightafteryoutrytoturniton,
this indicates a sudden massive increase of
waterow,whichisidentiedbythedevice
asunusuallyhigh.Inthiscase,rstturn
yourmanualmainwatervalveo,thenopenthevalveinGROHESenseGuard,andat
last,slowlyturnthemanualmainwatervalveon.
TheLEDlightabovethebuttonindicatesthewaterowstatus:
• LEDlightoninbluecolor=waterowison,thevalveisopen
• LEDlighto=waterowiso,thevalveisclosed
CONTROL VIA SMARTPHONE
GROHE Sense Guard is a smart home device that is controlled with the use of GROHE
Sense app.
3. GROHE SENSE GUARD IN DETAIL
3.1. HARDWARE
ThesearethefunctionsofGROHESenseGuard:
• Detectspipebreaks*andshutswaterautomaticallyo
• Detects micro leaks**
• Self-learningalgorithmtodetectunusuallyhighwaterconsumption
• Constantmeasurementofow,pressure,andtemperature
• AutomaticwatershutowhenleakisdetectedbyGROHESensesensor
• Tracksyourwaterconsumption
Toprovidethesefunctions,thedeviceisequippedwith:
• Temperature sensor
• Waterowsensor
• Water pressure sensor
• Valve
Forcorrectfunctioning,thedeviceneeds:
• Electricity
• Stable Wi-Fi connection, established with the use of a smartphone and
GROHE Sense app
• Physicalinstallationonthemainswaterpipe,accordingtothetechnicalproduct
information included in the GROHE Sense Guard packaging
CONNECTION BUTTON AND LIGHT
The button “CONNECTION” is used to
activate the Wi-Fi hotspot mode during the
process of connecting the device to a new
Wi-Fi network.
The LED light above the button indicates
the status of GROHE Sense Guard
connectiontotheWi-Finetwork:
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GROHE SENSE USER GUIDE 3. GROHE SENSE GUARD IN DETAIL
DEVICE SOUND ALARM
GROHESenseGuardsoundalarmgoesoatthesametimeastheoutlinelightturns
red–detectionofaneventthattriggersanautomaticvalveclosure.
DEVICE FACTORY RESET
Reset function is used to make the device delete all the saved information, and make it
readyforconnectiontoanewWi-Finetwork.
FollowthesestepstoresetGROHESenseGuard:
1. Disconnectandreconnecttheelectricitysupply.
2. Press both buttons “CONNECTION” and “WATER ON/OFF” on the device at the
sametimeandholdthempressedfor4seconds.
3. Releasethebuttons.TheoutlinelightonthedevicewillashblueandtheLEDlight
above the “CONNECTION” button will start blinking orange.
Steady / blinking Color Status
Steady Blue Connected
Steady Red Internal software error, please disconnect
andreconnecttheelectricitysupply
Steady Green Firmware update installation in progress
Blinking Orange Not connected
Blinking Blue ReadyforWi-Fiintegration
Blinking Green Readyforrmwareupdate,waitingfor
conrmationtostarttheupdateprocess
Blinking Red Firmware update process failed
Color Status
Blue • Thedevicehasjustbeenconnectedtopower
• The connection button has been pressed to activate the
Wi-Fi integration mode
• Waterhasbeenturnedonorobypressingthebutton
on the device or in the app
• WaterhasbeenturnedobyGROHESenseooding
alarm
Green Firmware update installation in progress
Red An event that triggers an automatic valve closure has been
detected,suchasextremelyhighowrate,maximumvolume
reached, etc.
OUTLINE LIGHT ON THE DEVICE
TheoutlinelightofGROHESenseGuardindicatesthefollowinginformation:
INTERNET OUTAGE
Incaseofinternetoutage,GROHESenseGuardcontinuestoshutoincaseofmajor
leaks,butitcan’tsendanyinformationorwarnings,e.g.onsmallerleaksorincaseyou
havedeactivatedautomaticshutofunctionality.
When internet is available again, the connection to the Wi-Fi network is restored
automatically,usingthelastWi-Ficredentialsusedbythedevice.Atthismoment,the
device will send the last pending alarm and the measurement data.
POWER OUTAGE
Incaseofpoweroutage,GROHESenseGuardisfullydeactivatedanddoesn’tprovide
anysecurityfunctions.ThevalveinthedeviceopensandWi-Ficonnectiongets
interrupted.
Whenthepowerisreestablished,GROHESenseGuardstartsprovidingitssecurity
functionsagain.TheconnectiontotheWi-Finetworkisrestoredautomatically,usingthe
lastWi-Ficredentialsusedbythedevice.
DEVICE DEACTIVATION AND WATER ON
Ifyouneedtointerveneagainstthedevicesecurityfunctionsorexperienceproduct
issues, unplug the device.
Inthiscase,GROHESenseGuardisfullydeactivatedanddoesn’tprovideanysecurity
functions. The valve in the device opens and Wi-Fi connection gets interrupted.
36 37
GROHE SENSE USER GUIDE 3. GROHE SENSE GUARD IN DETAIL
3.2. FIRMWARE
Firmwareisthesoftwareinthedevicethatcontrolsitsfunctions.GROHEstrongly
recommendsthatyoualwaysinstallthelatestrmware–thisistheonlywaytomake
useofthefullrangeofproductfunctionsandthelatestimprovements.Mostimportantly,
everynewrmwarereleasehasapositiveimpactonthelevelofprotectionagainstwater
damage.
Forinformationonhowtoinstallanewversionofrmware,checkthesection2.3.3.of
this document.
3.3. CONTROL VIA THE APP AND DEVICE PREFERENCES
GROHE SENSE GUARD DETAILS
ToaccessmoredetailedinformationaboutGROHESenseGuard,taponyouractive
device on the overview screen.
Thisistheinformationyoucanview:
• Water consumption
• Volume of water consumed
• Estimated costs, calculated using the costs entered in the preferences
• Estimated split of total consumption into cold water and hot water, including
estimatedenergycoststoheatupthewaterusingthetypeofheatingandcosts
enteredintotheapp(notethatthisiscurrentlyabetafunctionintestingmode)
• Water pressure
• Systemtemperature
• Dayandtimeofthelastdataupdate(timewhenGROHESenseGuardsentthe
lastmeasurementdata)
Theconsumption,pressure,andtemperaturemeasurementsaredisplayedingraphs,
withthefollowingoptions:
• Switchyourviewbetweenaweek,amonth,andayear,bytappingonthetime
period in the upper part of the screen
• Previewpreviousorfollowingtimeperiodsbytappingonthearrowsbelowthe
graphs
• Gettheexactvaluebytappinginsidethegrapharea
WATER ON/OFF VIA THE APP
On the GROHE Sense Guard detail screen, tap the button at the top of the screen
accordingtothecurrentwaterowstatusandthedesiredaction:
• Turnwatero
• Turn water on
GROHE SENSE GUARD PREFERENCES
To access GROHE Sense Guard preferences, go to the GROHE Sense Guard detail page,
scroll to the bottom, and tap the “Preferences” button.
Thefollowingpreferencescanbeedited:
• Automatic shut-o in case of unusual water consumption. This setting applies
to2watersafetyfunctions:unusuallyhighwaterconsumption,multiplewater
pressure drops detected.
• Water system check canbeturnedonoro.Withthisfunction,theGROHE
SenseGuardcandetectverysmallleaksinyourpipingsystem.Thistestis
conductedonceevery24hoursduringthenight,atatimewhenwaterisusually
not used.
• Volume limitation for maximum water usage per tap, on a scale from 100 to 2,000
liters.Afterreachingthelimit,GROHESenseGuardautomaticallyshutswatero.
• Control via Sensefunctionenablesautomaticshut-otriggeredbyGROHESense.
WateroodingdetectedbyGROHESensewillcauseGROHESenseGuardtoshut
othewatersupply.Thisfunctionworkswhenbothdevicesareinstalledinthe
same virtual house in the app and both devices have a stable internet connection.
• Garden sprinkler modeletsyoudeactivateallwatersecurityfunctionsof
the GROHE Sense Guard during the time when high volume of water is used
intentionally,e.g.bygardensprinklersortollaswimmingpool.
38 39
GROHE SENSE USER GUIDE 3. GROHE SENSE GUARD IN DETAIL
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