Polycom SoundPoint IP 650 Quick Reference Manual

Brand: Polycom

Model: SoundPoint IP 650

Type: Quick Reference Manual

This manual is also suitable for

SoundPoint IP 550

Polycom SoundPoint IP 650 is a versatile business phone designed to enhance communication and productivity. It features a user-friendly interface with a large graphic display for easy navigation. With its multiple line support, you can effortlessly manage and switch between active calls. The Polycom SoundPoint IP 650 offers a range of advanced features, including call hold, transfer, and conferencing, enabling seamless collaboration and efficient call handling.

Polycom Soundpoint IP 550/650 Phone

Quick Reference Guide

www.ﬁbernetics.ca

Page 2

Table of Contents

Phone Overview............................................................................................................................................

Soft Key Features..........................................................................................................................................

How to Place a Call......................................................................................................................................

Placing a Call from a Call List .....................................................................................................................

Ending a Call ...............................................................................................................................................

How to Put a Call on Hold ...........................................................................................................................

Transferring Calls.........................................................................................................................................

Call Waiting .....................................................................................................................................................

Moving Between Active Calls .....................................................................................................................

Set Up a Conference in an Active Call .........................................................................................................

3 Way Conference Call on Outbound Calls ..................................................................................................

Conference Bridge ......................................................................................................................................

How to Park a Call.......................................................................................................................................

Pick Up a Parked Call ..................................................................................................................................

Find Me Follow Me ......................................................................................................................................

Answer Any Ringing Extension ...................................................................................................................

Voicemail ....................................................................................................................................................

Contact Directory ........................................................................................................................................

How to Use Buddy Lists ..............................................................................................................................

Dial Sequences ...........................................................................................................................................

Page 3

Polycom SoundPoint IP 550/650 Phone - Overview

1. Message Waiting Indicator - Alert for voice and text (instant) messages

2. Arrow Keys - Scroll through display information

3. Feature Keys - Access important features using these keys

4. Microphone Mute - Mutes audio transmission locally during calls and conferences

5. Headset - Allows you to place and receive calls through an optionally connected headset

6. Speakerphone - Allows for hands-free communication during calls

7. Hands-free Microphone - Pick up audio during hands-free calls. Place your phone on a hard, ﬂat surface for best results

8. Volume Keys - Adjusts the volume of the handset, headset, speaker, and ringer

9. Dial Pad - Provides the 100 digits, the alphabetic characters,and special characters available in context-sensitive applications

10. Hold - Holds an active call or resumes a held call

11. Speaker - For Ringer and hands-free audio output

12. Soft Keys - These keys are automatically labeled to identify their context-sensitive functions

13. Graphic Display - Shows information about calls, messages, soft keys, time, date and other relevant data

14. Line/Speed Dial Key - Use these keys to activate up to four (550) or six (650) lines or speed dials that can be assigned to your phone

15. Line Indicators - Indivdual multi-color LEDs display the dynamic call sate and remote user status

(Busy lamp ﬁeld (BLF) and presence).

16. Hookswitch

Page 4

Soft Key Features

Features from the Main Display

New Call

Press this to place a new call

PickUp Press this to pick up another ringing phone

Page Press this to page all phones and overhead

Buddies Press this to view you buddy list and view their status

Dir Press this to access the Contact Directory

ConfBr Press this to access the Conference Bridge

Alt DS Press this to manage your Alternate Dial Sequence

Features While On a Call

Park

Press this to park a call on a line to be picked up from another phone

Bld Xfr Press this to perform a Blind transfer when transferring to an extension number

Att Xfr Press this to perform an Attended transfer when transferring to an extension number

VM Xfr Press this to transfer a call directly to an extension’s Voicemail Box

Trnsfer Press this to transfer a call to a telephone number

Confrnc Press this when creating a 3 way call

Features when a call is on Hold

Resume

Press this to resume the call you placed on hold

Join Press this to join a call on hold to an active call

Page 5

How to Place a Call

You can place a call using the handset, headset, or

speakerphone by pressing one of the following buttons:

• New Call Soft Key

• Dial

• Send

• Headset

• Speaker

You can also dial the number ﬁrst, and then choose the

method you will use to speak to the other party.

During a call, you can alternate between Handset,

Headset, or Hands-Free Speakerphone modes by

pressing the Speaker or Headset buttons, or picking up

the Handset.

How to Place a Call

Display changes to this screen when you start to dial without picking up the handset.

Display changes to this screen when you pick up the handset and then start to dial.

Directories

Applications

Conference

M enu

M essages

Do No Disturb

Transfer

Redial

2 3

4 5 6

7 8 9

ABC DEF

GHI

PQRS TUV WX YZ

OPER

JKL

MNO

Hold

641

Friday, November 2 0

3:22 PM

John

Sally

Jack

Select one of these

keys to make

a Call.

Friday, November 20

3:25 PM

Dial

Cancel

641

John

Sally

Jack

Send End Cal l

Enter Number

641

John

Sally

Jack

Page 6

Placing Calls from a Call List

To Place a Call from a Call List

Use the Up, Down, Right, and Left keys to scroll through the list to ﬁnd

the contact.

• Up shows your speed dial list

• Down shows your missed calls

• Right shows your placed calls

• Left shows your received calls

When the party you wish to contact is highlighted in black press Dial or

pick up the handset.

For more on Call Lists: press the Directories button and choose “2. Call

Lists…” to Save, Clear, Edit, or obtain more information about calls.

Ending a Call

Do one of the following steps:

• Press the End Call soft key

• Replace the handset to the cradle

• Press the Speaker key if in speakerphone mode

•Press the Headset key if in headset mode

Speed Dial Info

Missed Calls

Received

Calls

Placed

Calls

Page 7

How to Put a Call on Hold

Call Hold and Resume

1. During a call, press the Hold button

2. Press Hold button or Resume soft key to resume the call

When a call has been on hold for an extended period of

time, both visual and audible alerts appear. Contact your

system administrator to determine if this feature is enabled/

disabled what the time period is, and what sound effects

are available. When active on a call, the sound effects are

played at a volume that is typically lower than the normal

ringer volume.

Note: As using the Hold feature typically generates music or

a beeping tone, avoid putting a conference call on hold.

Multiple Calls on Hold

If multiple calls are on hold, use the Up and Down Arrow

keys to switch between the calls, then press the Resume

soft key to retrieve the desired call. If two or more calls are

on hold, an indication appears on the graphic display, for

example “3/4”, indicating that this is the third call out of

four calls.

How to Put a Call on Hold and Multiple Calls on Hold

Directories

Applications

Conference

M enu

M essages

Do No Disturb

Transfer

Redial

2 3

4 5 6

7 8 9

ABC DEF

GHI

PQRS TUV WX YZ

OPER

JKL

MNO

Hold

641

Tuesd ay, Nov 24 12:51 P M

EndCall Resume NewCall More

Hold:4165552222

4165552222

1:16

John

Sally

Jack

641

John

Sally

Jack

Hold:4165552222

4165552222

Hold:4165551234

4165551234

Page 8

Transferring Calls

Attended Transfer - Allows you to speak with the end party ﬁrst, prior to completing the

call transfer. The end party will see the caller ID of the person transferring the call.

Blind Transfer - The call is transferred directly to the end party. The end party will see

the caller ID of the original caller.

To Perform an Attended Transfer (“Att Xfr”)

1. During a call, press the More soft key

2. Press the Att Xfr soft key

3. Enter the extension number of the end party and press the Enter soft key

4. When your party answers the phone you may now talk to him/her without the

original caller hearing your conversation (the original caller will be put on hold)

5. Disconnect yourself from the call by pressing the End Call soft key or placing the

handset back on the cradle.

6. Your parties will now be connected and you will have left the call

Note: if your party does not want to take the call, they can hang up and you will be able

to talk to the original caller again to let them know the other party is unavailable. If the

caller wishes to leave a voicemail for the party they wished to speak to you may transfer

the call directly to a voicemail box by using the “VM Xtr” feature.

To Perform a Blind Transfer (“Bld Xfr”)

1. During a call, press the Bld Xfr soft key.

1. Enter the extension number of the end party and press the Enter soft key.

2. Once the display returns to the main screen, your call has been transferred and you

can place the handset back on the cradle

Note: If you need to correct the extension number you started to enter use the << soft

key to erase the number. You can cancel the transfer by pressing the Cancel soft key and

the original call will be resumed.

Transferring a call to a Voicemail Box (“VM Xfr”)

1. During a call, press the More soft key until you ﬁnd VM Xfr

2. Press the VM Xfr soft key

1. Enter the extension number of the end party and press the Enter soft key

Transferring calls to a Telephone Number (“Transfer”)

The Transfer function allows you to transfer calls to an external telephone number by

following these steps:

1. During a call, press the Transfer button, Or, Press the More soft key to ﬁnd the

Transfer soft key.

2. Choose Blind if desired (if not chosen, you will perform an attended transfer by

default)

3. Enter the 10 digit telephone number of the end party.

4. If performing an Attended transfer, speak to the end party then disconnect from the

call by pressing the EndCall soft key or hanging up.

5. If performing a Blind transfer, once the display returns to the main screen your call

has been transferred and you can place the handset back on the cradle if necessary.

641

Tuesday, Nov 24 12:51 P M

From:4165552222

4165552222

1:16

John

Sally

Jack

VMXfr

Hold

AttXfr

641

Tuesday, Nov 24 12:51 P M

From:4165552222

4165552222

1:16

John

Sally

Jack

VMXfr

Hold

AttXfr

641

Tuesday, Nov 24 12:51 PM

From:4165552222

4165552222

1:16

John

Sally

Jack

Confrn c

Trnsfer

641

Tuesday, Nov 24 12:51 P M

From:4165552222

4165552222

1:16

John

Sally

Jack

Park

Bld Xfr

EndCall

Page 9

Call Waiting

Fibernetics Digital PBX provides both an audible and

visual indicator when you receive an inbound call while you

are already on a call*

* When call waiting is enabled for your extension

When you see second call displayed use the down arrow

button to view options for that call.

The screen currently shows 2 active calls as indicated in

the top right box in the display.

1. Use the Up or Down Arrow key when multiple calls are

on hold to scroll to the call you would like to resume

2. Press the Resume soft key, the other call is placed on

hold.

Option: Press the Join soft key to 3-way this call in with

your ﬁrst active call. To see the Join soft key use the

More key.

When you receive a call when already on a call you

have 3 options:

Answer

Places your active call on hold to answer the new

incoming call

Reject

Sends the incoming call to voicemail immediately

New Call

Place a new outbound call

Moving Between Active Calls

641

Tuesd ay, Nov 24 12:51 P M

Park End Call Bld Xfr More

From: 5194896700

5194896700

From: 5195556789

5195556789

3:45

John

Sally

Jack

641

Tuesd ay, Nov 24 12:51 P M

Answer Reject New Call More

From: 5194896700

5194896700

From: 5195556789

5195556789

3:45

John

Sally

Jack

3:45

641

John

Sally

Jack

Hold:4165552222

4165552222

Hold:4165551234

4165551234

Page 10

Set Up 3-Way Call in an Active Call | 3-Way Call on Outbound Calls | Conference Bridge

To Set Up a 3-Way Call in an Active Call Using the Join Soft Key:

When you are in an active call:

1. If you have one call on hold and answer a new call, use the down arrow to go to the call on hold and then press the More soft key, then the

Join soft key. A 3-Way Call is created with the active call, the call on hold, and yourself.

2. If you have more than one call on hold, use the up and down arrow keys to switch to the desired call on hold, press the Join soft key. A

3-Way Call is created with active call, the call on hold and yourself.

3. As above if you are on an active call and receive a new call, you can use Join from call waiting.

How to Set Up a 3-Way Call on Outbound Calls

You can create a 3-Way Call with other parties using the phone’s local conference feature.

To set up a 3-Way Call:

1. Call the ﬁrst party.

2. Press the Conference button directly on the phone,

Press the More soft key to ﬁnd the Confrnc soft key.

(The active call is placed on hold)

3. Enter the number of the second party.

4. When the second party answers, press the Confrnc soft key again to join all parties in the conference.

To split a 3-Way Call:

Press the Split soft key to split the conference. Both parties will be on hold.

To end a conference call:

Press the End Call soft key or hang up. The other parties will continue to be connected.

Conference Bridge

Your system administrator may give you a telephone number that is local to your city

and/or a password to be connected to a speciﬁc conference.

It is important to have these numbers ready before initiating your conference bridge.

FROM INSIDE THE OFFICE:

1. Choose your method for the call (handset or speakerphone) Using the More soft

key locate the ConfBr soft key

2. Press the ConfBr soft key to access your conference bridge

3. Dial 8001 on your key pad.

FROM OUTSIDE THE OFFICE:

1. Dial the Conference Bridge Access #

2. Follow the attendants voice prompts

641

John

Sall y

Jack

Hold :416555 222 2

4165 552222

Hold :416555 123 4

4165 551234

Page 11

Find me, follow me, is more than simply call forwarding.

Calls can be routed to multiple numbers simultaneously by setting virtual extensions. Your ofﬁce

extension, home number, cell phone … wherever you are, the call will ﬁnd you. When you are in the

ofﬁce, you can use your cell phone as notiﬁcation of a call, and you can pick up the call from any phone.

1. Pick up the handset or press the speakerphone key.

2. Dial 4 followed by your own extension – 4XXX. For example if your extension number

is 600 you will dial 4600 to answer calls speciﬁc to extension 600.

Parking a call allows a person to put a call on hold at one telephone set and continue the conversation from any other telephone set or let any

other user pick up the call from any other set.

Parking a Call:

1. While the call is in progress press the Park soft key. The auto attendant will give you a “park position” number to where the call will be

parked followed by a busy signal.

Picking up a Parked Call:

2. A parked call can be picked up by any other telephone set by picking up the handset and dialing the same number that the auto attendant

gave you. You may also need to press the Dial button to connect to the parked call.

How to Park a Call and Pick Up a Parked Call

How to Pick Up a Call on Any System Phone When Call is Ringing On Your Cell Via Find Me Follow Me

641

Tuesday, Nov 24 12:51 P M

From:4165552222

4165552222

1:16

John

Sally

Jack

Park

Bld Xfr

EndCall

Page 12

Answer Any Ringing Extension

Whether the handset is on or off of the cradle the PickUp soft key

will appear. Press this to answer any ringing extension.

How to Use Paging and Intercom Features

To Page All Phones and Overhead (“Page”)

1. Pick up the handset

2. Press Page soft key

3. Speak into the handset

4. When ﬁnished speaking press the End Call soft key

(or dial 7008, then press Dial)

To Page All Phones (7007)

1. Pick up the handset

2. Dial 7007 then press Dial

3. At the sound of the beep, speak into the handset

4. When ﬁnished speaking press the End Call soft key

To Page Overhead Only (7009)

1. Pick up the handset

2. Dial 7009, then press Dial

3. At the sound of the beep, speak into the handset

4. When ﬁnished speaking press the End Call soft key

To Page an Extension (6XXX)

1. Pick up the handset

2. Dial 6 and then the extension number you want to page

(6XXX), then press Dial

3. Press the End Call soft key when ﬁnished paging

Intercom for an Extension (5XXX)

1. Pick up the handset

2. Dial 5 and then the extension number (5XXX), then press Dial

3. Press the End Call soft key when ﬁnished

Page 13

How to Use Voicemail

VOICE MAIL

The presence of new Voice Mail messages is indicated by

a ﬂashing Message Waiting Indicator LED on the front of

the phone and a visual notiﬁcation on the graphic display.

The stutter dial tone in place of normal dial tone will also

sound to indicate that message(s) are waiting at the

message center.

To Listen to Voice Messages:

1. Press the Messages button directly on your phone

2. Lift handset if desired

To Listen to Voice Messages using a different phone:

1. Dial 21 and then the extension number (21XXX)

2. Press Dial button

3. You may be required to enter a password for your

mailbox

This feature is designed to retrieve your messages from

any phone within your ofﬁce, or to retrieve messages from

Virtual Extensions

To Leave a Message on Someone Else’s Voicemail:

1. Dial 31 followed by the person’s extension number

(31XXX)

2. Press Dial button

3. The auto attendant will play the person’s unavailable

message followed by a brief beeping sound at which

time you can leave your message

4. When your message is complete, return the handset

to the cradle or press the End Call soft key.

641

Directories

Applications

Conference

Messages

Do No Disturb

Transfer

Redial

2 3

4 5 6

7 8 9

ABC DEF

GHI

PQRS TUV WXYZ

OPER

JKL

MNO

Hold

Tuesd ay, Nov 24 12:51 P M

EndCall Resume NewCall More

To:21641

21641

1:16

John

Sally

Jack

Page 14

Contact Directory

Managing Contacts

You can enter 99 contacts in your phone’s Contact Directory.

You can add, edit, delete, dial, or search for a contact in this directory.

You can add a contact manually or from a call list.

To View your Contact Directory

Press the More soft key to locate the Dir soft key, then press the Dir soft key to view your

current list.

Press the Directories button located on your phone

To Add a Contact Manually

1. Follow steps above.

2. Choose 1. Contact Directory,

3. Select Add to enter your ﬁrst contact or select More to ﬁnd the Add soft key for

additional entries.

4. Enter the ﬁrst name of the contact from the dial pad. Entry to this ﬁeld is alphabetic

as denoted by (A/Ascii). Press the 1/A/a soft key to change between Capital letters,

Lowercase letters, or Numbers.

5. Press the Down Arrow to display the next ﬁeld in the contact’s entry.

6. Repeat steps 5 to enter the last name of the contact.

7. Repeat steps 5 and 6 to enter a contact number. Contact number can be either an

extension number or a telephone number. This is a required ﬁeld and it must be

unique (not already in the directory). Entry to this ﬁeld is number as denoted by

(1/Ascii).

8. Repeat steps 5 and 6 to change the Speed Dial Index if desired. It is automatically

assigned to the next available index value. For more information, refer to Assigning

Speed Dial Indexes.

9. Repeat steps 5 and 6 to change the Label if desired. This ﬁeld may be left blank.

10. Repeat steps 5 and 6 to modify the Ring Type, Divert Contact, Auto Reject, Auto Divert,

Watch Buddy, and Block Buddy. Use the “x” button to change between Enabled and

Disabled. These ﬁelds may be left blank.

How to Setup Speed Dial Lists

To assign a speed dial index, ﬁrst follow the CONTACT DIRECTORY above.

To dial a contact associated with a speed dial index:

1. The entry with the lowest speed dial index will automatically be assigned to a line

key. Use this to dial the contact.

2. To view your entire speed dial list, press the Up Arrow key.

Exit

Selec t

Directories

1. Contact Directory...

2. Call Lis ts...

Cancel1/A/aSave

Encoding

Add to Directory (A /Asci i)

1. Fir st Name:

2. Las t Name:

Contact:

Speed Dial Index:3 2

Cancel1/A/aSave

Encoding

Add to Directory (A /Asci i)

1. Fir st Name: MIK E

2. Las t Name:

Contact:

Speed Dial Index:3 2

SMIT H

4165552222

Page 15

How to Use the Buddy Lists

Your phone combines interactive message services and status monitoring to complement a traditional messaging application such as e-mail. Live

interaction within a pool of phones is possible by monitoring the “presence” of the parties involved. Your phone can “watch” the status of other

phones or buddies. These other phones form your “buddy list”. The status of your buddies is displayed and updated in real time. Your phone can

be “watched” by other phones.

Presence

To view and change your presence settings:

1. Press the Menu button.

2. Select Features > Presence > My Status.

3. Use the up and down arrows to scroll through the list, and then press the check mark to select your new status.

This affects information sent to phones watching you.

Presence information will also be sent to watching phones when you go off-hook or enable Do Not Disturb.

To Add or Delete a Contact from your Buddy List:

1. Press the Dir soft key or press the Directories button located on your phone.

2. Select 1. Contact Directory.

3. Use the Up and Down arrows to scroll through the list to ﬁnd the contact.

4. Press Edit.

5. Press the down arrow repeatedly until the Watch Buddy ﬁeld appears.

6. Use the ”x” to switch between Enabled and Disabled settings. When Watch Buddy is enabled, the contact is added to your buddy list. When

Watch Buddy is disabled, the contact is removed from your buddy list. The default for Watch Buddy is Disabled.

7. Press the Save soft key to accept, or Cancel to return to the directory. Press the Left arrow repeatedly to return to the idle display.

To Block or Unblock a Contact from Your Buddy List

1. Press the Dir soft key or press the Directories button located on your phone.

2. Select 1. Contact Directory.

3. Use the up and down arrows to scroll through the list to ﬁnd the contact.

4. Press the down arrow repeatedly until the Block Buddy ﬁelds.

5. Use the ”x” to switch between Enabled and Disabled settings. When Block Buddy is enabled, the contact cannot watch your phone. When

Block Buddy is disabled, the contact can watch your phone. The default for Block Buddy is Disabled.

6. Press the Save soft key to accept, or Cancel to return to the directory. Press the Left arrow repeatedly to return to the idle display.

To Block or Unblock a Contact from Your Buddy List

1. Press the Dir soft key or press the Directories button located on your phone.

2. Select 1. Contact Directory.

3. Use the up and down arrows to scroll through the list to ﬁnd the contact.

4. Press the down arrow repeatedly until the Block Buddy ﬁelds.

5. Use the ”x” to switch between Enabled and Disabled settings. When Block Buddy is enabled, the contact cannot watch your phone. When

Block Buddy is disabled, the contact can watch your phone. The default for Block Buddy is Disabled.

6. Press the Save soft key to accept, or Cancel to return to the directory. Press the Left arrow repeatedly to return to the idle display.

Page 16

Dial Sequences

A dial sequence is the chain of events that occur whenever your extension is dialed. Dial sequences are arranged into two

categories:

Default Dial Sequence: This is a simple two-step conﬁguration that is suitable for most generic extensions. Normally an

extension rings four times, and then goes to voicemail.

Alternate Dial Sequence: This is a more advanced conﬁguration that can be extended to six steps. It enables complex

ﬁnd-me / follow-me rules to be deﬁned in which the extension dials around to various locations.

Attribute Description

Always Enabled This enables the Alternate Dial Sequence and disables the Default Dial Sequence on a permanent basis

Enabled on . . . This enables the Alternate Dial Sequence and disables the Default Dial Sequence on a scheduled basis

Disabled on . . . This disables the Alternate Dial Sequence and enables the Default Dial Sequence on a scheduled basis

Always Disabled This disables the Alternate Dial Sequence and enables the Default Dial Sequence on a permanent basis

Note: For more information on Scheduling and Conﬁguring Dial Sequences please refer to your Fibernetics Digital PBX

Training Manual

To change your Alternate Dial Sequence settings:

1. Press the More soft key to locate the Alt DS soft key

2. Press the Alt DS soft key

3. Follow the voice prompts

Polycom SoundPoint IP 650 Quick Reference Manual

Brand: Polycom

Model: SoundPoint IP 650

Type: Quick Reference Manual

This manual is also suitable for

SoundPoint IP 550

Download PDF

report

Polycom SoundPoint IP 650 Quick Reference Manual

This manual is also suitable for

Polycom SoundPoint IP 650 Quick Reference Manual

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