Polycom SoundPoint IP 650 Quick Reference Manual

SoundPoint IP 650
Polycom
Brand
Polycom
Model
SoundPoint IP 650
Type
Quick Reference Manual

This manual is also suitable for

Polycom SoundPoint IP 650 is a versatile business phone designed to enhance communication and productivity. It features a user-friendly interface with a large graphic display for easy navigation. With its multiple line support, you can effortlessly manage and switch between active calls. The Polycom SoundPoint IP 650 offers a range of advanced features, including call hold, transfer, and conferencing, enabling seamless collaboration and efficient call handling.

Polycom SoundPoint IP 650 is a versatile business phone designed to enhance communication and productivity. It features a user-friendly interface with a large graphic display for easy navigation. With its multiple line support, you can effortlessly manage and switch between active calls. The Polycom SoundPoint IP 650 offers a range of advanced features, including call hold, transfer, and conferencing, enabling seamless collaboration and efficient call handling.

Polycom Soundpoint IP 550/650 Phone
Quick Reference Guide
www.fibernetics.ca
Page 2
Table of Contents
Phone Overview............................................................................................................................................
Soft Key Features..........................................................................................................................................
How to Place a Call......................................................................................................................................
Placing a Call from a Call List .....................................................................................................................
Ending a Call ...............................................................................................................................................
How to Put a Call on Hold ...........................................................................................................................
Transferring Calls.........................................................................................................................................
Call Waiting .....................................................................................................................................................
Moving Between Active Calls .....................................................................................................................
Set Up a Conference in an Active Call .........................................................................................................
3 Way Conference Call on Outbound Calls ..................................................................................................
Conference Bridge ......................................................................................................................................
How to Park a Call.......................................................................................................................................
Pick Up a Parked Call ..................................................................................................................................
Find Me Follow Me ......................................................................................................................................
Answer Any Ringing Extension ...................................................................................................................
Voicemail ....................................................................................................................................................
Contact Directory ........................................................................................................................................
How to Use Buddy Lists ..............................................................................................................................
Dial Sequences ...........................................................................................................................................
3
4
5
6
6
7
8
9
9
10
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10
11
11
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13
14
15
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Page 3
Polycom SoundPoint IP 550/650 Phone - Overview
1. Message Waiting Indicator - Alert for voice and text (instant) messages
2. Arrow Keys - Scroll through display information
3. Feature Keys - Access important features using these keys
4. Microphone Mute - Mutes audio transmission locally during calls and conferences
5. Headset - Allows you to place and receive calls through an optionally connected headset
6. Speakerphone - Allows for hands-free communication during calls
7. Hands-free Microphone - Pick up audio during hands-free calls. Place your phone on a hard, flat surface for best results
8. Volume Keys - Adjusts the volume of the handset, headset, speaker, and ringer
9. Dial Pad - Provides the 100 digits, the alphabetic characters,and special characters available in context-sensitive applications
10. Hold - Holds an active call or resumes a held call
11. Speaker - For Ringer and hands-free audio output
12. Soft Keys - These keys are automatically labeled to identify their context-sensitive functions
13. Graphic Display - Shows information about calls, messages, soft keys, time, date and other relevant data
14. Line/Speed Dial Key - Use these keys to activate up to four (550) or six (650) lines or speed dials that can be assigned to your phone
15. Line Indicators - Indivdual multi-color LEDs display the dynamic call sate and remote user status
(Busy lamp field (BLF) and presence).
16. Hookswitch
Page 4
Soft Key Features
Soft Key Features
Features from the Main Display
New Call
Press this to place a new call
PickUp Press this to pick up another ringing phone
Page Press this to page all phones and overhead
Buddies Press this to view you buddy list and view their status
Dir Press this to access the Contact Directory
ConfBr Press this to access the Conference Bridge
Alt DS Press this to manage your Alternate Dial Sequence
Features While On a Call
Park
Press this to park a call on a line to be picked up from another phone
Bld Xfr Press this to perform a Blind transfer when transferring to an extension number
Att Xfr Press this to perform an Attended transfer when transferring to an extension number
VM Xfr Press this to transfer a call directly to an extension’s Voicemail Box
Trnsfer Press this to transfer a call to a telephone number
Confrnc Press this when creating a 3 way call
Features when a call is on Hold
Resume
Press this to resume the call you placed on hold
Join Press this to join a call on hold to an active call
Page 5
How to Place a Call
You can place a call using the handset, headset, or
speakerphone by pressing one of the following buttons:
• New Call Soft Key
• Dial
• Send
• Headset
• Speaker
You can also dial the number first, and then choose the
method you will use to speak to the other party.
During a call, you can alternate between Handset,
Headset, or Hands-Free Speakerphone modes by
pressing the Speaker or Headset buttons, or picking up
the Handset.
How to Place a Call
Display changes to this screen when you start to dial without picking up the handset.
Display changes to this screen when you pick up the handset and then start to dial.
Directories
Applications
Conference
M enu
M essages
Do No Disturb
Transfer
Redial
1
2 3
4 5 6
7 8 9
*
0
#
ABC DEF
GHI
PQRS TUV WX YZ
OPER
JKL
MNO
-
+
Hold
641
Friday, November 2 0
3:22 PM
John
Sally
Jack
Select one of these
keys to make
a Call.
Friday, November 20
3:25 PM
Dial
Cancel
>>
641
John
Sally
Jack
Send End Cal l
Enter Number
641
John
Sally
Jack
Page 6
Placing Calls from a Call List
To Place a Call from a Call List
Use the Up, Down, Right, and Left keys to scroll through the list to find
the contact.
• Up shows your speed dial list
• Down shows your missed calls
• Right shows your placed calls
• Left shows your received calls
When the party you wish to contact is highlighted in black press Dial or
pick up the handset.
For more on Call Lists: press the Directories button and choose “2. Call
Lists…” to Save, Clear, Edit, or obtain more information about calls.
Ending a Call
Do one of the following steps:
• Press the End Call soft key
• Replace the handset to the cradle
• Press the Speaker key if in speakerphone mode
•Press the Headset key if in headset mode
Speed Dial Info
Missed Calls
Received
Calls
Placed
Calls
Page 7
How to Put a Call on Hold
Call Hold and Resume
1. During a call, press the Hold button
2. Press Hold button or Resume soft key to resume the call
When a call has been on hold for an extended period of
time, both visual and audible alerts appear. Contact your
system administrator to determine if this feature is enabled/
disabled what the time period is, and what sound effects
are available. When active on a call, the sound effects are
played at a volume that is typically lower than the normal
ringer volume.
Note: As using the Hold feature typically generates music or
a beeping tone, avoid putting a conference call on hold.
Multiple Calls on Hold
If multiple calls are on hold, use the Up and Down Arrow
keys to switch between the calls, then press the Resume
soft key to retrieve the desired call. If two or more calls are
on hold, an indication appears on the graphic display, for
example “3/4”, indicating that this is the third call out of
four calls.
How to Put a Call on Hold and Multiple Calls on Hold
Directories
Applications
Conference
M enu
M essages
Do No Disturb
Transfer
Redial
1
2 3
4 5 6
7 8 9
*
0
#
ABC DEF
GHI
PQRS TUV WX YZ
OPER
JKL
MNO
-
+
Hold
641
Tuesd ay, Nov 24 12:51 P M
EndCall Resume NewCall More
Hold:4165552222
4165552222
1:16
John
Sally
Jack
641
John
Sally
Jack
/
Hold:4165552222
4165552222
Hold:4165551234
4165551234
1
2
Page 8
Transferring Calls
Attended Transfer - Allows you to speak with the end party first, prior to completing the
call transfer. The end party will see the caller ID of the person transferring the call.
Blind Transfer - The call is transferred directly to the end party. The end party will see
the caller ID of the original caller.
To Perform an Attended Transfer (“Att Xfr”)
1. During a call, press the More soft key
2. Press the Att Xfr soft key
3. Enter the extension number of the end party and press the Enter soft key
4. When your party answers the phone you may now talk to him/her without the
original caller hearing your conversation (the original caller will be put on hold)
5. Disconnect yourself from the call by pressing the End Call soft key or placing the
handset back on the cradle.
6. Your parties will now be connected and you will have left the call
Note: if your party does not want to take the call, they can hang up and you will be able
to talk to the original caller again to let them know the other party is unavailable. If the
caller wishes to leave a voicemail for the party they wished to speak to you may transfer
the call directly to a voicemail box by using the “VM Xtr” feature.
To Perform a Blind Transfer (“Bld Xfr”)
1. During a call, press the Bld Xfr soft key.
1. Enter the extension number of the end party and press the Enter soft key.
2. Once the display returns to the main screen, your call has been transferred and you
can place the handset back on the cradle
Note: If you need to correct the extension number you started to enter use the << soft
key to erase the number. You can cancel the transfer by pressing the Cancel soft key and
the original call will be resumed.
Transferring a call to a Voicemail Box (“VM Xfr”)
1. During a call, press the More soft key until you find VM Xfr
2. Press the VM Xfr soft key
1. Enter the extension number of the end party and press the Enter soft key
Transferring calls to a Telephone Number (“Transfer”)
The Transfer function allows you to transfer calls to an external telephone number by
following these steps:
1. During a call, press the Transfer button, Or, Press the More soft key to find the
Transfer soft key.
2. Choose Blind if desired (if not chosen, you will perform an attended transfer by
default)
3. Enter the 10 digit telephone number of the end party.
4. If performing an Attended transfer, speak to the end party then disconnect from the
call by pressing the EndCall soft key or hanging up.
5. If performing a Blind transfer, once the display returns to the main screen your call
has been transferred and you can place the handset back on the cradle if necessary.
641
Tuesday, Nov 24 12:51 P M
From:4165552222
4165552222
1:16
John
Sally
Jack
VMXfr
Hold
More
AttXfr
641
Tuesday, Nov 24 12:51 P M
From:4165552222
4165552222
1:16
John
Sally
Jack
VMXfr
Hold
More
AttXfr
641
Tuesday, Nov 24 12:51 PM
From:4165552222
4165552222
1:16
John
Sally
Jack
Confrn c
More
Trnsfer
641
Tuesday, Nov 24 12:51 P M
From:4165552222
4165552222
1:16
John
Sally
Jack
Park
Bld Xfr
More
EndCall
Page 9
Call Waiting
Call Waiting
Fibernetics Digital PBX provides both an audible and
visual indicator when you receive an inbound call while you
are already on a call*
* When call waiting is enabled for your extension
When you see second call displayed use the down arrow
button to view options for that call.
The screen currently shows 2 active calls as indicated in
the top right box in the display.
1. Use the Up or Down Arrow key when multiple calls are
on hold to scroll to the call you would like to resume
2. Press the Resume soft key, the other call is placed on
hold.
Option: Press the Join soft key to 3-way this call in with
your first active call. To see the Join soft key use the
More key.
When you receive a call when already on a call you
have 3 options:
Answer
Places your active call on hold to answer the new
incoming call
Reject
Sends the incoming call to voicemail immediately
New Call
Place a new outbound call
Moving Between Active Calls
641
Tuesd ay, Nov 24 12:51 P M
Park End Call Bld Xfr More
From: 5194896700
5194896700
From: 5195556789
5195556789
3:45
John
Sally
Jack
641
Tuesd ay, Nov 24 12:51 P M
Answer Reject New Call More
From: 5194896700
5194896700
From: 5195556789
5195556789
3:45
John
Sally
Jack
3:45
641
John
Sally
Jack
/
Hold:4165552222
4165552222
Hold:4165551234
4165551234
1
2
Page 10
Set Up 3-Way Call in an Active Call | 3-Way Call on Outbound Calls | Conference Bridge
To Set Up a 3-Way Call in an Active Call Using the Join Soft Key:
When you are in an active call:
1. If you have one call on hold and answer a new call, use the down arrow to go to the call on hold and then press the More soft key, then the
Join soft key. A 3-Way Call is created with the active call, the call on hold, and yourself.
2. If you have more than one call on hold, use the up and down arrow keys to switch to the desired call on hold, press the Join soft key. A
3-Way Call is created with active call, the call on hold and yourself.
3. As above if you are on an active call and receive a new call, you can use Join from call waiting.
How to Set Up a 3-Way Call on Outbound Calls
You can create a 3-Way Call with other parties using the phone’s local conference feature.
To set up a 3-Way Call:
1. Call the first party.
2. Press the Conference button directly on the phone,
OR
Press the More soft key to find the Confrnc soft key.
(The active call is placed on hold)
3. Enter the number of the second party.
4. When the second party answers, press the Confrnc soft key again to join all parties in the conference.
To split a 3-Way Call:
Press the Split soft key to split the conference. Both parties will be on hold.
To end a conference call:
Press the End Call soft key or hang up. The other parties will continue to be connected.
Conference Bridge
Conference Bridge
Your system administrator may give you a telephone number that is local to your city
and/or a password to be connected to a specific conference.
It is important to have these numbers ready before initiating your conference bridge.
FROM INSIDE THE OFFICE:
1. Choose your method for the call (handset or speakerphone) Using the More soft
key locate the ConfBr soft key
2. Press the ConfBr soft key to access your conference bridge
3. Dial 8001 on your key pad.
FROM OUTSIDE THE OFFICE:
1. Dial the Conference Bridge Access #
2. Follow the attendants voice prompts
641
John
Sall y
Jack
/
Hold :416555 222 2
4165 552222
Hold :416555 123 4
4165 551234
1
2
Page 11
Find me, follow me, is more than simply call forwarding.
Calls can be routed to multiple numbers simultaneously by setting virtual extensions. Your office
extension, home number, cell phone … wherever you are, the call will find you. When you are in the
office, you can use your cell phone as notification of a call, and you can pick up the call from any phone.
1. Pick up the handset or press the speakerphone key.
2. Dial 4 followed by your own extension – 4XXX. For example if your extension number
is 600 you will dial 4600 to answer calls specific to extension 600.
Parking a call allows a person to put a call on hold at one telephone set and continue the conversation from any other telephone set or let any
other user pick up the call from any other set.
Parking a Call:
1. While the call is in progress press the Park soft key. The auto attendant will give you a “park position” number to where the call will be
parked followed by a busy signal.
Picking up a Parked Call:
2. A parked call can be picked up by any other telephone set by picking up the handset and dialing the same number that the auto attendant
gave you. You may also need to press the Dial button to connect to the parked call.
How to Park a Call and Pick Up a Parked Call
How to Pick Up a Call on Any System Phone When Call is Ringing On Your Cell Via Find Me Follow Me
641
Tuesday, Nov 24 12:51 P M
From:4165552222
4165552222
1:16
John
Sally
Jack
Park
Bld Xfr
More
EndCall
Page 12
Answer Any Ringing Extension
Whether the handset is on or off of the cradle the PickUp soft key
will appear. Press this to answer any ringing extension.
How to Use Paging and Intercom Features
To Page All Phones and Overhead (“Page”)
1. Pick up the handset
2. Press Page soft key
3. Speak into the handset
4. When finished speaking press the End Call soft key
(or dial 7008, then press Dial)
To Page All Phones (7007)
1. Pick up the handset
2. Dial 7007 then press Dial
3. At the sound of the beep, speak into the handset
4. When finished speaking press the End Call soft key
To Page Overhead Only (7009)
1. Pick up the handset
2. Dial 7009, then press Dial
3. At the sound of the beep, speak into the handset
4. When finished speaking press the End Call soft key
To Page an Extension (6XXX)
1. Pick up the handset
2. Dial 6 and then the extension number you want to page
(6XXX), then press Dial
3. Press the End Call soft key when finished paging
Intercom for an Extension (5XXX)
1. Pick up the handset
2. Dial 5 and then the extension number (5XXX), then press Dial
3. Press the End Call soft key when finished
Page 13
How to Use Voicemail
VOICE MAIL
The presence of new Voice Mail messages is indicated by
a flashing Message Waiting Indicator LED on the front of
the phone and a visual notification on the graphic display.
The stutter dial tone in place of normal dial tone will also
sound to indicate that message(s) are waiting at the
message center.
To Listen to Voice Messages:
1. Press the Messages button directly on your phone
2. Lift handset if desired
To Listen to Voice Messages using a different phone:
1. Dial 21 and then the extension number (21XXX)
2. Press Dial button
3. You may be required to enter a password for your
mailbox
This feature is designed to retrieve your messages from
any phone within your office, or to retrieve messages from
Virtual Extensions
To Leave a Message on Someone Else’s Voicemail:
1. Dial 31 followed by the person’s extension number
(31XXX)
2. Press Dial button
3. The auto attendant will play the person’s unavailable
message followed by a brief beeping sound at which
time you can leave your message
4. When your message is complete, return the handset
to the cradle or press the End Call soft key.
641
Directories
Applications
Conference
Menu
Messages
Do No Disturb
Transfer
Redial
1
2 3
4 5 6
7 8 9
*
0
#
ABC DEF
GHI
PQRS TUV WXYZ
OPER
JKL
MNO
-
+
Hold
Tuesd ay, Nov 24 12:51 P M
EndCall Resume NewCall More
To:21641
21641
1:16
John
Sally
Jack
Page 14
Contact Directory
Managing Contacts
You can enter 99 contacts in your phone’s Contact Directory.
You can add, edit, delete, dial, or search for a contact in this directory.
You can add a contact manually or from a call list.
To View your Contact Directory
Press the More soft key to locate the Dir soft key, then press the Dir soft key to view your
current list.
OR
Press the Directories button located on your phone
To Add a Contact Manually
1. Follow steps above.
2. Choose 1. Contact Directory,
3. Select Add to enter your first contact or select More to find the Add soft key for
additional entries.
4. Enter the first name of the contact from the dial pad. Entry to this field is alphabetic
as denoted by (A/Ascii). Press the 1/A/a soft key to change between Capital letters,
Lowercase letters, or Numbers.
5. Press the Down Arrow to display the next field in the contact’s entry.
6. Repeat steps 5 to enter the last name of the contact.
7. Repeat steps 5 and 6 to enter a contact number. Contact number can be either an
extension number or a telephone number. This is a required field and it must be
unique (not already in the directory). Entry to this field is number as denoted by
(1/Ascii).
8. Repeat steps 5 and 6 to change the Speed Dial Index if desired. It is automatically
assigned to the next available index value. For more information, refer to Assigning
Speed Dial Indexes.
9. Repeat steps 5 and 6 to change the Label if desired. This field may be left blank.
10. Repeat steps 5 and 6 to modify the Ring Type, Divert Contact, Auto Reject, Auto Divert,
Watch Buddy, and Block Buddy. Use the “x” button to change between Enabled and
Disabled. These fields may be left blank.
How to Setup Speed Dial Lists
To assign a speed dial index, first follow the CONTACT DIRECTORY above.
To dial a contact associated with a speed dial index:
1. The entry with the lowest speed dial index will automatically be assigned to a line
key. Use this to dial the contact.
2. To view your entire speed dial list, press the Up Arrow key.
Exit
Selec t
Directories
1. Contact Directory...
2. Call Lis ts...
Cancel1/A/aSave
Encoding
Add to Directory (A /Asci i)
1. Fir st Name:
2. Las t Name:
Contact:
Speed Dial Index:3 2
Cancel1/A/aSave
Encoding
Add to Directory (A /Asci i)
1. Fir st Name: MIK E
2. Las t Name:
Contact:
Speed Dial Index:3 2
SMIT H
4165552222
Page 15
How to Use the Buddy Lists
Your phone combines interactive message services and status monitoring to complement a traditional messaging application such as e-mail. Live
interaction within a pool of phones is possible by monitoring the “presence” of the parties involved. Your phone can “watch” the status of other
phones or buddies. These other phones form your “buddy list”. The status of your buddies is displayed and updated in real time. Your phone can
be “watched” by other phones.
Presence
To view and change your presence settings:
1. Press the Menu button.
2. Select Features > Presence > My Status.
3. Use the up and down arrows to scroll through the list, and then press the check mark to select your new status.
This affects information sent to phones watching you.
Presence information will also be sent to watching phones when you go off-hook or enable Do Not Disturb.
To Add or Delete a Contact from your Buddy List:
1. Press the Dir soft key or press the Directories button located on your phone.
2. Select 1. Contact Directory.
3. Use the Up and Down arrows to scroll through the list to find the contact.
4. Press Edit.
5. Press the down arrow repeatedly until the Watch Buddy field appears.
6. Use the ”x” to switch between Enabled and Disabled settings. When Watch Buddy is enabled, the contact is added to your buddy list. When
Watch Buddy is disabled, the contact is removed from your buddy list. The default for Watch Buddy is Disabled.
7. Press the Save soft key to accept, or Cancel to return to the directory. Press the Left arrow repeatedly to return to the idle display.
To Block or Unblock a Contact from Your Buddy List
1. Press the Dir soft key or press the Directories button located on your phone.
2. Select 1. Contact Directory.
3. Use the up and down arrows to scroll through the list to find the contact.
4. Press the down arrow repeatedly until the Block Buddy fields.
5. Use the ”x” to switch between Enabled and Disabled settings. When Block Buddy is enabled, the contact cannot watch your phone. When
Block Buddy is disabled, the contact can watch your phone. The default for Block Buddy is Disabled.
6. Press the Save soft key to accept, or Cancel to return to the directory. Press the Left arrow repeatedly to return to the idle display.
To Block or Unblock a Contact from Your Buddy List
1. Press the Dir soft key or press the Directories button located on your phone.
2. Select 1. Contact Directory.
3. Use the up and down arrows to scroll through the list to find the contact.
4. Press the down arrow repeatedly until the Block Buddy fields.
5. Use the ”x” to switch between Enabled and Disabled settings. When Block Buddy is enabled, the contact cannot watch your phone. When
Block Buddy is disabled, the contact can watch your phone. The default for Block Buddy is Disabled.
6. Press the Save soft key to accept, or Cancel to return to the directory. Press the Left arrow repeatedly to return to the idle display.
Page 16
Dial Sequences
A dial sequence is the chain of events that occur whenever your extension is dialed. Dial sequences are arranged into two
categories:
Default Dial Sequence: This is a simple two-step configuration that is suitable for most generic extensions. Normally an
extension rings four times, and then goes to voicemail.
Alternate Dial Sequence: This is a more advanced configuration that can be extended to six steps. It enables complex
find-me / follow-me rules to be defined in which the extension dials around to various locations.
Attribute Description
Always Enabled This enables the Alternate Dial Sequence and disables the Default Dial Sequence on a permanent basis
Enabled on . . . This enables the Alternate Dial Sequence and disables the Default Dial Sequence on a scheduled basis
Disabled on . . . This disables the Alternate Dial Sequence and enables the Default Dial Sequence on a scheduled basis
Always Disabled This disables the Alternate Dial Sequence and enables the Default Dial Sequence on a permanent basis
Note: For more information on Scheduling and Configuring Dial Sequences please refer to your Fibernetics Digital PBX
Training Manual
To change your Alternate Dial Sequence settings:
1. Press the More soft key to locate the Alt DS soft key
2. Press the Alt DS soft key
3. Follow the voice prompts
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Polycom SoundPoint IP 650 Quick Reference Manual

SoundPoint IP 650
Polycom
Brand
Polycom
Model
SoundPoint IP 650
Type
Quick Reference Manual
This manual is also suitable for

Polycom SoundPoint IP 650 is a versatile business phone designed to enhance communication and productivity. It features a user-friendly interface with a large graphic display for easy navigation. With its multiple line support, you can effortlessly manage and switch between active calls. The Polycom SoundPoint IP 650 offers a range of advanced features, including call hold, transfer, and conferencing, enabling seamless collaboration and efficient call handling.

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