Avaya Media Processing Server Series System (Software Release 2.1) Reference guide

Avaya Business Communications Manager

Release 6.0

Document Status: Standard

Document Number: P0602477

Document Version: 3.1.12

Date: June 2010

Avaya Media Processing Server Series System

Reference Manual

(Software Release 2.1)

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Table of Contents

# P0602477 Ver: 3.1.11 Page 3

Table of Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

How to Use This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Organization of This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Conventions Used in This Manual . . . . . . . . . . . . . . . . . . . . . . . . 13

Solaris and Windows 2000 Conventions . . . . . . . . . . . . . . . . . . . 15

Trademark Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Avaya MPS Architectural Overview . . . . . . . . . . . . . . . . . . 17

Overview of the Avaya Media Processing Server (MPS) System 18

System Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Front Control Panel (FCP) . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Variable Resource Chassis (VRC) . . . . . . . . . . . . . . . . . . . . 22

Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

VRC Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Drive Bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Application Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Network Interface Controller (NIC) or Hub-NIC . . . . . . 27

Telephony Media Server (TMS). . . . . . . . . . . . . . . . . . . . . . 28

Phone Line Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Multiple DSP Module (MDM) . . . . . . . . . . . . . . . . . . . . 31

System LAN Interface . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Field Programmable Gate Arrays (FPGA) and the Boot

ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

TelCo Connector Panel (TCCP) . . . . . . . . . . . . . . . . . . . . . 33

Software Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Software Environment . . . . . . . . . . . . . . . . . . . . . . . . . . 35

ASE Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

ASE/VOS Integration Layer . . . . . . . . . . . . . . . . . . . . . . 39

VOS Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

System Utilities and Software . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

alarm . . . . . . . . . . . . . . . . 51

dlog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

dlt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

PeriProducer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

PeriReporter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

PeriStudio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

PeriView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

PeriWeb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

vsh . . . . . . . . . . . . . . . . . 60

Avaya Media Processing Server Series System Reference Manual

Page 4 # P0602477 Ver: 3.1.11

Base System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Base System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

System Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Solaris Startup/Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Windows Startup/Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . 69

SRP (Startup and Recovery Process) . . . . . . . . . . . . . . . . . . 70

Manually Starting and Stopping SRP . . . . . . . . . . . . . . . 70

VPS Topology Database Server (VTDB) . . . . . . . . . . . . 71

Restart of Abnormally Terminated Programs . . . . . . . . . 72

Communication with VOS Processes . . . . . . . . . . . . . . . 72

SRP Configuration Command Line Arguments . . . . . . . 74

VSH Shell Commands . . . . . . . . . . . . . . . . . . . . . . . . . . 75

SRP Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Call Control Manager (CCM/CCMA) . . . . . . . . . . . . . . . . . 82

Startup Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

The hosts File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

User Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

The .xhtrahostsrc File. . . . . . . . . . . . . . . . . . . . . . . . . 86

The MPSHOME Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

The MPSHOME/common Directory . . . . . . . . . . . . . . . . . . . . . . 88

The MPSHOME/common/etc Directory . . . . . . . . . . . . . . 88

The srp.cfg File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

The vpshosts File . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

The compgroups File . . . . . . . . . . . . . . . . . . . . . . . . . 95

The gen.cfg File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

The global_users.cfg File . . . . . . . . . . . . . . . . . . 98

The alarmd.cfg and alarmf.cfg Files . . . . . . . . . 99

The pmgr.cfg File . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

The periview.cfg File . . . . . . . . . . . . . . . . . . . . . . 102

The MPSHOME/common/etc/tms Directory . . . . . . . . 103

The sys.cfg File . . . . . . . . . . . . . . . . . . . . . . . . . . 103

The tms.cfg File . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Protocol Configuration Files . . . . . . . . . . . . . . . . . . . . . . . 123

The $MPSHOME/packages Directory . . . . . . . . . . . . . . 125

%MPSHOME%\PERIase - /opt/vps/PERIase. . 127

The /etc/ase.conf file . . . . . . . . . . . . . . . . . . . . . 127

The /etc/services File . . . . . . . . . . . . . . . . . . . . . 129

%MPSHOME%\PERIbrdge - /opt/vps/PERIbrdge 132

%MPSHOME%\PERIdist - /opt/vps/PERIdist. 133

%MPSHOME%\PERIglobl - /opt/vps/PERIglobl 133

%MPSHOME%\PERIview - /opt/vps/PERIview. 134

%MPSHOME%\PERIplic - /opt/vps/PERIplic. 134

%MPSHOME%\PERItms -

/opt/vps/PERItms. . 134

The /cfg/atm_triplets.cfg File . . . . . . . . . . . 135

The /cfg/ps_triplets.cfg File . . . . . . . . . . . . 136

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# P0602477 Ver: 3.1.11 Page 5

The /cfg/tms_triplets.cfg File . . . . . . . . . . . 136

%MPSHOME%\PERImps - /opt/vps/PERImps . 137

The MPSHOME/tmscommN Directory. . . . . . . . . . . . . . . . 138

MPS 500 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

MPS 1000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

The MPSHOME/mpsN Directory . . . . . . . . . . . . . . . . . . . . 139

The MPSHOME/mpsN/apps Directory . . . . . . . . . . . 140

The MPSHOME/mpsN/etc Directory . . . . . . . . . . . . . 142

VMM Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . 144

The vmm.cfg File . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

The vmm-mmf.cfg File . . . . . . . . . . . . . . . . . . . . . . . 146

ASE Configuration Files. . . . . . . . . . . . . . . . . . . . . . . . . . . 148

The ase.cfg File . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

The aseLines.cfg File . . . . . . . . . . . . . . . . . . . . . . 149

CCM Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . 151

The ccm_phoneline.cfg File . . . . . . . . . . . . . . . . 151

The ccm_admin.cfg File . . . . . . . . . . . . . . . . . . . . . 155

TCAD Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . 157

The tcad-tms.cfg File . . . . . . . . . . . . . . . . . . . . . . 157

The tcad.cfg File . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

TRIP Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . 159

The trip.cfg File . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

TMS Watchdog Functions . . . . . . . . . . . . . . . . . . . . . . . . . 160

Common Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Multi-Media Format Files (MMFs) . . . . . . . . . . . . . . . . . . . . . . 164

How to Create an MMF File. . . . . . . . . . . . . . . . . . . . . . . . 164

Vocabulary MMF Files vs. CMR MMF Files . . . . . . . . . . 165

Activating MMF Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Delimited and Partial Loading . . . . . . . . . . . . . . . . . . . 168

Audio Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Custom Loading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Using Hash Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

System MMF Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Application-Specific MMF Files . . . . . . . . . . . . . . . . . 174

Default Vocabulary and Record MMF Files . . . . . . . . 175

Diagnostics and Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Synchronizing MMF Files Across Nodes. . . . . . . . . . . . . . 177

ZAP and MMF files on the MPS . . . . . . . . . . . . . . . . . 177

MMF Abbreviated Content (MAC) File . . . . . . . . . . . . 178

Basic Implementation (Low Volume/Traffic) . . . . . . . 178

Advanced Implementation (High Volume/Traffic) . . . 181

Updating a Specific Element . . . . . . . . . . . . . . . . . . . . 185

Exception Processing . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Avaya Media Processing Server Series System Reference Manual

Page 6 # P0602477 Ver: 3.1.11

Synchronization (ZAP) Command Summary . . . . . . . . 191

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Call Simulator Facility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

VEMUL Script Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Script Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Configuration Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Script Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Primitives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Phone Line Behavior During Simulation . . . . . . . . . . . . . . 199

Call Simulator Conditions and Usage. . . . . . . . . . . . . . . . . 199

Command Line Interface . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Example Call Simulation Script Files. . . . . . . . . . . . . . . . . 202

Alarm Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Filtering Precepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Command Line Interface . . . . . . . . . . . . . . . . . . . . . . . . . . 205

alarmf Command Line Options . . . . . . . . . . . . . . . . 206

Notation Functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Logical Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Action Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Filtering Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Interapplication/Host Service Daemon Data Exchange . . . . . . . 215

VMST (VMS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Starting Under SRP . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

PeriPro Interaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Arguments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Examples: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

VTCPD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

Single Connection to Host . . . . . . . . . . . . . . . . . . . . . . 221

Multiple Connections to Multiple Hosts . . . . . . . . . . . . 221

One Connection Per Line . . . . . . . . . . . . . . . . . . . . . . . 222

Multiple VTCPD Daemons . . . . . . . . . . . . . . . . . . . . . 222

Host Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Attaching to VMST . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Message Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Message Identification (ID) . . . . . . . . . . . . . . . . . . . . . 231

Connection Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Application-Host Interaction Configuration Options . . 234

Queuing Requests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Monitoring Host Connections . . . . . . . . . . . . . . . . . . . . 238

Backup LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239

VFTPD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Specifying a Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Automatic Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Automatic FTP Logins . . . . . . . . . . . . . . . . . . . . . . . . . 241

Identifying the Configured Host Computers . . . . . . . . 242

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# P0602477 Ver: 3.1.11 Page 7

Configuration Procedures and Considerations . . . . . . . . . 243

Making Changes to an Existing System . . . . . . . . . . . . . . . . . . 244

Adding Spans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Modifying the Span Resource Set . . . . . . . . . . . . . . . . . . . 244

Changing Pool/Class Names . . . . . . . . . . . . . . . . . . . . . . . 245

Renumbering a Component . . . . . . . . . . . . . . . . . . . . . . . . 245

Renaming a Solaris MPS Node . . . . . . . . . . . . . . . . . . . . . 246

Renaming a Windows MPS Node . . . . . . . . . . . . . . . . . . . 247

Introducing a New Node. . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Enabling Statistics Collection. . . . . . . . . . . . . . . . . . . . . . . 249

Debug Terminal Connection . . . . . . . . . . . . . . . . . . . . . . . 250

Connection Using a Dumb Terminal or PC . . . . . . . . . 250

Connection from the System Console . . . . . . . . . . . . . 250

Verifying/Modifying Boot ROM Settings . . . . . . . . . . . . . . . . 252

DCC Boot ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

TMS Boot ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

NIC Boot ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Resetting the NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

TMS Computer Telephony (CT) Bus Clocking . . . . . . . . . . . . 265

N+1 Redundancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Sample MPS 1000 N+1 Redundancy System Configuration 267

TRIP Failback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

Directory Layout on a Secondary (Backup) Node . . . . . . . 269

Least Cost Routing Daemon . . . . . . . . . . . . . . . . . . . . . . . . 271

Redundancy Configuration Daemon (RCD). . . . . . . . . . . . 271

The Failover/Failback Process . . . . . . . . . . . . . . . . . . . . . . 273

Installation and Configuration . . . . . . . . . . . . . . . . . . . . . . 274

Create the Secondary Node . . . . . . . . . . . . . . . . . . . . . . 274

TMSCOMM Component Configuration . . . . . . . . . . . 274

Edit the vpshosts File . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Edit the tms.cfg File . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

Edit TRIP and RCD Configuration Files . . . . . . . . . . . 276

Edit the gen.cfg file . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

PMGR configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Media Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

First Startup After Configuration . . . . . . . . . . . . . . . . . . . . 280

Verifying N+1 Functionality . . . . . . . . . . . . . . . . . . . . . . . 283

Failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Failback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Speech Server Resources in N+1 Redundancy. . . . . . . . . . 285

Pool Manager (PMGR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Resource Object . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Allocation/Deallocation . . . . . . . . . . . . . . . . . . . . . . . . 288

Pool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Avaya Media Processing Server Series System Reference Manual

Page 8 # P0602477 Ver: 3.1.11

Resource Identifier/String . . . . . . . . . . . . . . . . . . . . . . . 289

Scheme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Port Service States . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291

Network Failure Detection (Pinging) . . . . . . . . . . . . . . 291

Database Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Platform Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Starting a Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Starting a Writer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Database Format Conversion . . . . . . . . . . . . . . . . . . . . . . . 293

Reader/Writer Synchronization . . . . . . . . . . . . . . . . . . . . . 293

File Size Limitations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

Call Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

Listening to Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

Antivirus Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

Secure Shell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Preface

Avaya Media Processing Server Series System Reference Manual

Page 10 # P0602477 Ver: 3.1.11

Scope

The Avaya Media Processing Server Series System Reference Manual details the

procedures and parameters for configuring the Avaya Media Processing Server (MPS)

Series system for online operation in a variety of telephony environments. In addition,

this manual provides configuration parameters and basic file information for elements

common to all MPS within the network. Note, however, that though there are two

basic products available in the MPS system - a single rack-mounted version known as

the Avaya MPS Series and a cabinet enclosed network configuration which relies on

the MPS 500 - this manual deals almost exclusively with the latter.

In addition to this document, the Avaya Media Processing Server Series System

Operator’s Guide may be particularly helpful. They provide a road map through the

major functions in the daily operation and monitoring of the MPS system. For a list of

other user manuals, see the Reference Material link in PeriDoc.

Intended Audience

This manual is intended for the persons who will be configuring the MPS for a

specific site and/or maintaining it from a particular perspective. The reader should be

familiar with telecommunications and computer equipment, their functions, and

associated terminology. In addition, the reader must be familiar with the

characteristics of the specific installation site, including site-specific power systems,

computer systems, peripheral components, and telephone networks.

Some of the material covered here involves the configuration of basic and critical

MPS parameters. Small inaccuracies in the configuration of these parameters can

impede system performance. Individuals without highly specialized knowledge in this

area should not attempt to change the defaults.

This guide assumes that the user has completed an on-site system familiarization

training program conducted as part of the initial system installation. Basic knowledge

of the Solaris and/or Windows 2000 operating system(s) is also assumed.

Preface

# P0602477 Ver: 3.1.11 Page 11

How to Use This Manual

This manual uses many standard terms relating to computer system and software

application functions. However, it contains some terminology that can only be

explained in the context of the MPS system. Refer to the Glossary of Avaya Media

Processing Server Series Terminology for definitions of product specific terms.

It is not essential that this document be read cover-to-cover, as the entire contents is

not universally applicable to all MPS environments. It is essential, however, that there

is a clear understanding of exactly what information pertains to your environment and

that you can identify, locate, and apply the information documented in this manual.

Later, you can use the Table of Contents to locate topics of interest for reference and

review.

If you are reading this document online, use the hypertext links to quickly locate

related topics. Click once with your mouse while positioned with your cursor over the

hypertext link. Click on any point in a Table of Contents entry to move to that topic.

Click on the page number of any Index entry to access that topic page. Use the

hyperlinks at the top and bottom of each HTML “page” to help you navigate the

documentation. Pass your cursor over the Avaya Globemark to display the title,

software release, publication number, document release, and release date for the

HTML manual you are using.

For additional related information, use the Reference Material link in PeriDoc. To

familiarize yourself with various specialized textual references within the manual, see

Conventions Used in This Manual on page 13.

Periphonics is now part of Avaya. The name Periphonics, and variations thereof,

appear in this manual only where it is referred to in a product. (For example, a

PeriProducer application, the PERImps package, the perirev command, etc.)

Avaya Media Processing Server Series System Reference Manual

Page 12 # P0602477 Ver: 3.1.11

Organization of This Manual

This document is designed to identify the procedures and configuration parameters

required for successful MPS operations. It provides an overview of the MPS system

and proceeds to document both basic and common system parameters. The following

passages provide an overview of the information contained in each area of this

manual.

Chapter 1 - Avaya Media Processing Server Series Architectural Overview

Provides a description of the MPS system and an overview of its hardware

and software. Diagrams and describes the MPS structure, its software

processes, and identifies other system utilities.

Chapter 2 - Base System Configuration

Describes and diagrams the system directory structure and startup and

shutdown, delineates the Startup and Recovery Process (SRP), and details

MPSHOME and all required configuration files.

Chapter 3 - Common Configuration

Documents the facilities available on all (common) MPS platforms. Details

MultiMedia Format (MMF) file creation and utilization. Also covers call

simulation, alarm filtering, and exchange of data between applications, hosts,

and MPS.

Chapter 4 - Configuration Procedures and Considerations

Contains common procedures and comprehensive considerations for

modifying existing systems and adding features.

Appendix A - Process and Utility Command Summary

Lists commands for some of the processes and utilities most commonly

interacted with in the MPS system. Provides brief definitions for each and

links to more detailed information.

Appendix B - Avaya MPS Specifications

Contains physical, electrical, environmental, and interface specifications for

the MPS.

Preface

# P0602477 Ver: 3.1.11 Page 13

Conventions Used in This Manual

This manual uses different fonts and symbols to differentiate between document

elements and types of information. These conventions are summarized in the

following table.

Conventions Used in This Manual Sheet 1 of 2

Notation Description

Normal text

Normal text font is used for most of the document.

important term

The Italics font is used to introduce new terms, to highlight

meaningful words or phrases, or to distinguish specific terms from

nearby text.

system

command

This font indicates a system command and/or its arguments. Such

keywords are to be entered exactly as shown (i.e., users are not to

fill in their own values).

command,

condition

and alarm

Command, Condition and Alarm references appear on the screen

in magenta text and reference the Command Reference Manual,

the PeriProducer User’s Guide, or the Alarm Reference Manual,

respectively. Refer to these documents for detailed information

about

Commands, Conditions, and Alarms.

file name /

directory

This font is used for highlighting the names of disk directories, files,

and extensions for file names. It is also used to show displays on

text-based screens (e.g., to show the contents of a file.)

on-screen field

This font is used for field labels, on-screen menu buttons, and

action buttons.

A term that appears within angled brackets denotes a terminal

keyboard key, a telephone keypad button, or a system mouse

button.

Book Reference

This font indicates the names of other publications referenced

within the document.

cross reference

A cross reference appears on the screen in blue text. Click on the

cross reference to access the referenced location. A cross

reference that refers to a section name accesses the first page of

that section.

The Note icon identifies notes, important facts, and other keys to

understanding.

!

The Caution icon identifies procedures or events that require

special attention. The icon indicates a warning that serious

problems may arise if the stated instructions are improperly

followed.

Avaya Media Processing Server Series System Reference Manual

Page 14 # P0602477 Ver: 3.1.11

The flying Window icon identifies procedures or events that apply

to the Windows 2000 operating system only.

1

The Solaris icon identifies procedures or events that apply to the

Solaris operating system only.

2

1. Windows 2000 and the flying Window logo are either trademarks or registered

trademarks of the Microsoft Corporation.

2. Solaris is a trademark or registered trademark of Sun Microsystems, Inc. in the

United States and other countries.

Conventions Used in This Manual Sheet 2 of 2

Notation Description

Preface

# P0602477 Ver: 3.1.11 Page 15

Solaris and Windows 2000 Conventions

This manual depicts examples (command line syntax, configuration files, and screen

shots) in Solaris format. In certain instances Windows 2000 specific commands,

procedures, or screen shots are shown where required. The following table lists

examples of general operating system conventions to keep in mind when using this

manual with either the Solaris or NT operating system.

Trademark Conventions

The following trademark information is presented here and applies throughout for

third party products discussed within this manual. Trademarking information is not

repeated hereafter.

Solaris is a trademark or registered trademark of Sun Microsystems, Inc. in the United

States and other countries.

Microsoft, Windows, Windows 2000, Internet Explorer, and the Flying Windows logo

are either trademarks or registered trademarks of Microsoft Corporation.

Netscape® and Netscape Navigator® are registered trademarks of Netscape

Communications Corporation in the United States and other countries. Netscape's

logos and Netscape product and service names are also trademarks of Netscape

Communications Corporation, which may be registered in other countries.

Solaris Windows 2000

Environment $MPSHOME %MPSHOME%

Paths $MPSHOME/common/etc %MPSHOME%\common\etc

Command <command> & start /b <command>

Avaya Media Processing Server Series System Reference Manual

Page 16 # P0602477 Ver: 3.1.11

This page has been intentionally left blank.

This chapter covers:

Avaya MPS Architec-

tural Overview

1. Overview of the Avaya

Media Processing Server

Series System

2. System Architecture

3. System Utilities and

Software

Avaya Media Processing Server Series System Reference Manual

Page 18 # P0602477 Ver: 3.1.11

Overview of the Avaya Media Processing Server System

The Avaya Media Processing Server (MPS) Series products comprise hardware and

software to create a call and web-based processing environment. These systems

integrate the call processing environment with speech, telephony, data

communications, and transaction processing functions. The platform is based on the

Avaya Telephony Media Server (TMS) which provides high phone port densities and

increased user flexibility and extensibility. The basic TMS assembly provides

resources for telephony media management including switching/bridging, digital

signal processing, voice and data memory, and network interfaces. A variety of

interactive voice processing applications are accommodated, from simple information

delivery services to complex multimedia (voice/fax/data/web) call processing

implementations with local databases, multiple services, and transaction processing

functions.

The MPS system supports a wide selection of telephony and host computer

connectivity interfaces for easy integration into an existing data-

processing/communications environment. It also includes a set of easy to use object-

oriented Graphical User Interface (GUI) tools. These tools are used for:

• application and vocabulary development

• system configuration, control, and monitoring

• collection and reporting of statistical data

• access to on-line documentation and its concurrent implementations

The application development environment provides a totally graphical environment

for the entire application life cycle, and also allows typically phone-line applications

to be ported over to Internet-based Web usage. The PeriProducer GUI is the suggested

tool of choice for application development. The PeriWeb package allows these phone

line applications to be run as interactive World Wide Web apps.

The MPS systems employ industry standards and distributed processing in an open

architecture, allowing plug-in integration of future technological developments. In

addition, networking elements of the MPS support multiple LAN/WAN interfaces,

providing an environment ready for distributed computing.

This chapter of the Avaya Media Processing Server Series System Reference Manual

presents an overall view of the MPS hardware and software, describes the software

processes responsible for operations, and provides a series of diagrams that illustrate

both hardware and software relationships.

Base System Configuration on page 64, documents the process of getting the MPS

system up and running, identifies the individual configuration files, details some of

the newer processes, and describes the directory structure of the operating

environment and predefined environment variables.

Avaya MPS Architectural Overview

# P0602477 Ver: 3.1.11 Page 19

System Architecture

The MPS family is designed with a flexible hardware and software architecture that is

highly scalable. System models range from small (48 ports) to large networked

configurations of tens of thousands of ports. The same basic hardware and software

components are used for all configurations. Individual systems usually vary only in

application/transaction processor performance, capacity for additional ports (TMS’),

and optional feature software/hardware (for example, Call Progress Detection, Speech

Recognition, or Caller Message Recording).

Architecture of the MPS is based on a Sun Microsystems SPARC system processor

running the Solaris operating system or an Intel processor running Windows 2000.

The system processor is connected to one or more Telephony Media Servers (TMS).

The TMS is a flexible platform that provides switching, bridging, programmable

resources, memory, and network interfaces to execute a comprehensive set of

telephony and media functions.

Each MPS system consists of a Solaris or Windows host node running OS and MPS

software, and one or more TMS’ responsible for the bulk of the actual telephony

processing. One TMS is required for each MPS defined on the node. A multiple node

configuration is referred to as the MPS Network. The following diagrams illustrate the

two basic products available in the MPS system: a single rack-mounted version,

known as the MPS100, which is available on the Windows platform only, and a

cabinet enclosed networked configuration which relies on the MPS1000 and is

available on both the Windows and Solaris platforms. Typically, the MPS100 contains

only 2 spans (though it may contain up to 8) and only 1 Digital Communications

Controller (DCC) card, and does not support bridging outside the TMS. Conversely,

the MPS1000 is the high-capacity model, with 4 TMS’ per chassis and up to 4 chassis

per cabinet. It can support up to ten thousand ports with the ability to bridge between

any two regardless of the chassis the ports are in with respect to each other. This

manual deals almost exclusively with the MPS1000.

The flexibility inherent in the product line allows the MPS networks to incorporate

numerous different designs. For additional information and configurations, see the

Avaya Media Processing Server Series 1000 Transition Guide. For information on

using the MPS, see the Avaya System Operator’s Guide.

Though the Avaya Media Processing Server Series 1000 Transition Guide is typically

used by those migrating from a previous version of our transaction processing

systems, it also contains information of interest to those new to the product line. Such

information should be used in that context only.

Avaya Media Processing Server Series System Reference Manual

Page 20 # P0602477 Ver: 3.1.11

MPS1000 Network

MPS100

Single Media Processing Server 100 and Basic Media Processing Server 1000 Network

TMS

MPS

ASE

VOS

Windows

TMS

MPS 1

Node A

MPS

ASE

VOS

TMS

MPS 2

Node B

MPS

ASE

VOS

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