Avaya PeriView Reference Manual (Software Release 2.1) - Business Communications Manager Reference guide

Avaya Business Communications Manager

Release 6.0

Document Status: Standard

Document Number: P0602566

Document Version: 2.7

Date: June 2010

PeriView Reference Manual

(Software Release 2.1)

Notices

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Table of Contents

# P0602566 Ver: 2.7 Page iii

Table of Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

How to Use This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Organization of This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Conventions Used in This Manual . . . . . . . . . . . . . . . . . . . . . . . . xii

Solaris and Windows 2000 Conventions . . . . . . . . . . . . . . . . . . xiii

Trademark Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

Working with PeriView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Introduction to PeriView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

PeriView Work Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Configurations and Naming Conventions. . . . . . . . . . . . . . . . . 4

Single Processing Server . . . . . . . . . . . . . . . . . . . . . . . . . . 4

MPS Network Configuration . . . . . . . . . . . . . . . . . . . . . . . 4

Components in the MPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Types of Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Start PeriView and Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Client Based . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Browser Based . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Login. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Understanding PeriView. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Navigating PeriView. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Toolbars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Right-click Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Screen Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

PeriView Toolbars . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Management Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Status Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Alarms Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

PeriView Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

The File Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

The Window Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

The Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

The Navigation Pane. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Clusters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Spans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

PeriView Reference Manual

Page iv # P0602566 Ver: 2.7

Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Tree Objects and Their States. . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Tree Objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Tree Object States. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Browser-based PeriView and the Java Cache. . . . . . . . . . . . . . . . 23

User Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Launching the User Manager Plugin . . . . . . . . . . . . . . . . . . . . . . 26

Introduction to User Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

User Manager—User Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Add a new User. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Remove a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Setting User Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Setting User Privileges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Membership Management . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

User’s Advanced Properties . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Detailed Description of the Fault Priority of User screen 44

Setting Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Configuring Global Properties . . . . . . . . . . . . . . . . . . . . . . . . 46

Detailed Description of the Global Properties screen . . . 46

User Manager—Group Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Adding a new Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Remove a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Setting Group Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Setting Group Privileges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Member Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Group’s Advanced Properties. . . . . . . . . . . . . . . . . . . . . . . . . 60

Application Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Launching the Application Configuration Plug-in . . . . . . . . . . . 64

Introduction to Application Configuration . . . . . . . . . . . . . . . . . 65

Configurations Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

File Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Configure Standard Applications . . . . . . . . . . . . . . . . . . . . . . 66

Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Application Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Configuration Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Configuration Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Save or Deploy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

The Application Configuration Window . . . . . . . . . . . . . . . . 67

Identify the Application to Configure . . . . . . . . . . . . . . . 68

Define the Application Type . . . . . . . . . . . . . . . . . . . . . . 68

Define the Configuration Type . . . . . . . . . . . . . . . . . . . . 69

Define Custom Configurations . . . . . . . . . . . . . . . . . . . . 70

Table of Contents

# P0602566 Ver: 2.7 Page v

Save . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Deploy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Configuration Options’ Categories. . . . . . . . . . . . . . . . . . . . . 73

Data Processing Options . . . . . . . . . . . . . . . . . . . . . . . . . 74

Shared Libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Host Communications Options . . . . . . . . . . . . . . . . . . . . 81

Execution Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Diagnostic Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Vocabulary Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Configure VoiceXML Applications . . . . . . . . . . . . . . . . . . . . . . 104

Define Custom Configurations . . . . . . . . . . . . . . . . . . . 105

Save the Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 105

Deploy the Application . . . . . . . . . . . . . . . . . . . . . . . . . 105

Application Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Launching the Application Management Plug-in . . . . . . . . . . . 108

Introduction to Application Management . . . . . . . . . . . . . . . . . 109

Application Configuration . . . . . . . . . . . . . . . . . . . . . . . 109

Enter Locations Information . . . . . . . . . . . . . . . . . . . . . 110

Designate the Assign, Start and Restart Order . . . . . 111

Enter Applications Information . . . . . . . . . . . . . . . . . . . 112

Define the Termination Type . . . . . . . . . . . . . . . . . . . . . 113

Expand and Collapse the Tree . . . . . . . . . . . . . . . . . . . . . . . 115

Tree Object Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Types of Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Types of Phone Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

File Location Requirements . . . . . . . . . . . . . . . . . . . . . . . . . 120

Application Management Actions . . . . . . . . . . . . . . . . . . . . . . . 122

Assign Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Assign/Start Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Configuration File Requirements . . . . . . . . . . . . . . . . . . 123

Assign Lines Window Icons . . . . . . . . . . . . . . . . . . . . . 123

Start the Assign Lines Action . . . . . . . . . . . . . . . . . . . . 124

Assign Lines Progress . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Start and Restart Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Start/Restart Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Configuration File Requirements . . . . . . . . . . . . . . . . . . 125

Start and Restart Window Icons . . . . . . . . . . . . . . . . . . 125

Start or Restart Lines Action . . . . . . . . . . . . . . . . . . . . . 126

Start and Restart Lines Progress . . . . . . . . . . . . . . . . . . 127

Terminate or Unassign Action . . . . . . . . . . . . . . . . . . . . . . . 127

File Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Terminate/Unassign Window Icons . . . . . . . . . . . . . . . . 128

Start the Terminate or Unassign Lines Action . . . . . . . . 128

Window Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

PeriView Reference Manual

Page vi # P0602566 Ver: 2.7

Terminate and Unassign Actions . . . . . . . . . . . . . . . . . . 129

Select Terminate/Unassign Options . . . . . . . . . . . . . . . . 129

Terminate and Unassign Lines . . . . . . . . . . . . . . . . . . . 131

Terminate/Un-Assign Lines Progress . . . . . . . . . . . . . . 133

Reorder Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

How are applications assigned to the list? . . . . . . . . . . . 134

What determines the assigned/started order? . . . . . . . . . 134

Why reorder the list? . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

What affects the order of items on the list? . . . . . . . . . . 135

Where is the information stored? . . . . . . . . . . . . . . . . . . 135

How do I reorder the list? . . . . . . . . . . . . . . . . . . . . . . . 135

Application Management Options . . . . . . . . . . . . . . . . . . . . . . . 137

Application Management Event Cycle . . . . . . . . . . . . . . . . . . . . 139

Status Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Introduction to the Status Tools . . . . . . . . . . . . . . . . . . . . . . . . . 146

Working with the Status Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Tree Objects Without Phone Lines. . . . . . . . . . . . . . . . . . . . 148

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Phone Line Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Phone Line Status Graph Display. . . . . . . . . . . . . . . . . . . . . . . . 152

Phone Line Status Graph Types . . . . . . . . . . . . . . . . . . . . . . 154

Consolidated versus Individual Viewpoints . . . . . . . . . . . . . 156

Linked Application Status Bar Graph. . . . . . . . . . . . . . . . . . . . . 159

Linked Application Status Graph Display . . . . . . . . . . . . . . 159

Linked Graph Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Component Span Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Component Span Status Information . . . . . . . . . . . . . . . . . . 168

Component Host Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Component Host Status Information . . . . . . . . . . . . . . . . . . 175

MPS Control Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Introduction to MPS Control Center . . . . . . . . . . . . . . . . . . . . . 180

MMDP Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Launching the MMDP Configuration Tool . . . . . . . . . . . . . 181

MMDP Configurator—Action Buttons . . . . . . . . . . . . . 182

Adding a Data Provider . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Adding a Consolidator Data Provider . . . . . . . . . . . . . . 183

Adding a Service Data Provider . . . . . . . . . . . . . . . . . . 186

Removing Data Provider . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Create a Data Provider Connection . . . . . . . . . . . . . . . . . . . 189

Remove a Data Provider Connection . . . . . . . . . . . . . . . . . . 191

Adding Monitored System . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Removing Monitored System . . . . . . . . . . . . . . . . . . . . . . . . 193

Supporting Data Replication in MMDP . . . . . . . . . . . . . . . . 194

Table of Contents

# P0602566 Ver: 2.7 Page vii

MPS Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

MMF Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

VOS Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206

VpsHosts Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Cluster Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

IPML Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Choose the Packages to Configure . . . . . . . . . . . . . . . . . . . . 208

Telephony Link Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

CCT-IVR Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

SCCS Host Data Exchange (Bi-Directional) Interface. . . . . . . . 223

Server Side Connection for SCCS Server for Real-Time Stats . 226

SCCS Server Connection to Send Data Only . . . . . . . . . . . . . . . 228

TAPI Server Connection to Symposium Microsoft TAPI server 231

CTI Connection to the IVR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Real-Time Agent Stats Connection to the IVR . . . . . . . . . . . . . 237

TAPI SCCS Connection to the IVR . . . . . . . . . . . . . . . . . . . . . . 240

TAPI Connection to the IVR . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Alarm Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Introduction to the Alarm Viewer . . . . . . . . . . . . . . . . . . . . . . . 248

Working with an Alarm Filter in the Alarm Viewer . . . . . . . . . 249

Source of Alarm Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Live Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Default Alarm Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Alarm Viewer Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Alarm Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Data Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Source of Alarm Information . . . . . . . . . . . . . . . . . . . . . 253

Alarm Message Length . . . . . . . . . . . . . . . . . . . . . . . . . 254

View Live Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

View Default Alarm Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Filter Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Creating a Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Simple Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Simple Filter Parameters . . . . . . . . . . . . . . . . . . . . . . . . 259

Advanced Filter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Advanced Filter Parameters . . . . . . . . . . . . . . . . . . . . . . 261

Saving a Filter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Filtering Alarm Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Configuring Data Provider for PeriView . . . . . . . . . . . . . . 267

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268

PeriView Reference Manual

Page viii # P0602566 Ver: 2.7

Netscape for Solaris Installation . . . . . . . . . . . . . . . . . . . . . 269

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

Installing Netscape 4.7X for Solaris/SPARC . . . . . . . . . . . . 270

Installing Java Plug-in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Preface

PeriView Reference Manual

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Scope

PeriView is a Graphical User Interface (GUI) tool that is used with the Avaya Media

Processing Server Series (hereafter, known as Processing Server).

The PeriView Reference Manual provides information on how to use PeriView and its

subset of tools. A companion document, PeriView Quick Start Guide offers a

concentrated version of this material.

In addition to these documents, refer to the Processing Server reference material,

available through the Reference Material link.

Intended Audience

This document is useful to any person who uses PeriView to interact with the

Processing Server systems. It is expected that you complete the training programs

conducted as part of the initial system installation. In addition, it is important to be

familiar with site-specific procedures relating to the Processing Servers. Basic

knowledge of the Solaris and/or Windows 2000 operating system(s) is assumed.

How to Use This Manual

This manual uses many standard terms relating to computer system and software

application functions. However, it contains some terminology that can only be

explained in the context of the Avaya Media Processor Server (Avaya MPS) system.

Refer to the Glossary of Avaya MPS Terminology for definitions of MPS specific

terms.

Initially, you should read this manual at least once, from start to finish. Later, you can

use the Table of Contents to locate topics of interest for reference and review.

If you are reading this document online, use the cross-reference links (shown in blue)

to quickly locate related topics. <L

EFT> click once with your mouse while positioned

with your cursor over the cross-reference link. Click on any point in a Table of

Contents entry to move to that topic. Click on the page number of any Index entry to

access that topic page.

To familiarize yourself with various specialized textual references within the manual,

see Conventions Used in This Manual on page xii.

Periphonics is part of Avaya. The name Periphonics, and variations thereof, appear in

this manual only where it is referred to in a product. (For examples, a PeriProducer

application, the PERImps package, the perirev command, etc.)

Preface

# P0602566 Ver: 2.7 Page xi

Organization of This Manual

This manual contains eight chapters which familiarize you with the PeriView, and 2

appendices that give detailed information on more technical topics.

Chapter 1 — Working with Periview

This chapter introduces you to the PeriView tool. It helps you in understanding the

suite of graphical tools that Periview offers to administer, operate and control the

Avaya Media Processing Series (Avaya MPS).

Chapter 2 — User Manager

This chapter allows you to understand the working of the User Manager. It also briefly

explains the procedure to add/delete accounts and change user/group privileges and

properties.

Chapter 3 — Application Configuration

This chapter helps you to understand the usage of the Configure Applications tool to

create a file that defines the execution parameters and the run-time environment for an

application.

Chapter 4 — Application Manager

This chapter introduces you to the Application Manager (also known as APPMAN)

tool. It also helps you in understanding the usage of the APPMAN tool to manage

applications in the network.

Chapter 5 — Status Tools

This chapter helps you to use the Status tools to monitor the activity in the

environment. It helps you in monitoring the application phone line status with a set of

graphs that you launch using the tree objects.

Chapter 6 — MPS Control Center

This chapter introduces you to the rich set of tools provided by the MPS Control

Center.

Chapter 7 — Alarm Viewer

This chapter provides information on how to use the Alarm Viewer to view the live

and logged alarms. It also provides an insight into the Alarm filter tool.

Appendix A — Netscape for Solaris Installation

This appendix provides you the details for installing Netscape and Java plug-in.

PeriView Reference Manual

Page xii # P0602566 Ver: 2.7

Conventions Used in This Manual

This manual uses different fonts and symbols to differentiate between document

elements and types of information. These conventions are summarized in the

following table.

Conventions Used in This Manual Sheet 1 of 2

Notation Description

Normal text

Normal text font is used for most of the document.

important term

The Italics font is used to introduce new terms, to highlight

meaningful words or phrases, or to distinguish specific terms from

nearby text.

system

command

This font indicates a system command and/or its arguments. Such

keywords are to be entered exactly as shown (i.e., users are not to

fill in their own values).

command,

condition

and alarm

Command, Condition and Alarm references appear on the screen

in magenta text and reference the Command Reference Manual,

the PeriProducer User’s Guide, or the Alarm Reference Manual,

respectively. Refer to these documents for detailed information

about

Commands, Conditions, and Alarms.

file name /

directory

This font is used for highlighting the names of disk directories, files,

and extensions for file names. It is also used to show displays on

text-based screens (e.g., to show the contents of a file.)

on-screen field

This font is used for field labels, on-screen menu buttons, and

action buttons.

A term that appears within angled brackets denotes a terminal

keyboard key, a telephone keypad button, or a system mouse

button.

Book Reference

This font indicates the names of other publications referenced

within the document.

cross reference

A cross reference appears on the screen in blue text. Click on the

cross reference to access the referenced location. A cross

reference that refers to a section name accesses the first page of

that section.

The Note icon identifies notes, important facts, and other keys to

understanding.

!

The Caution icon identifies procedures or events that require

special attention. The icon indicates a warning that serious

problems may arise if the stated instructions are improperly

followed.

Preface

# P0602566 Ver: 2.7 Page xiii

Solaris and Windows 2000 Conventions

This manual depicts examples (command line syntax, configuration files, and screen

shots) in Solaris format. In certain instances Windows 2000 specific commands,

procedures, or screen shots are shown where required. The following table lists

examples of general operating system conventions to keep in mind when using this

manual with either the Solaris or Windows 2000 operating system.

Trademark Conventions

The following trademark information is presented here and applies throughout for

third party products discussed within this manual. Trademarking information is not

repeated hereafter.

Solaris is a trademark or registered trademark of Sun Microsystems, Inc. in the United

States and other countries.

Microsoft, Windows, Windows 2000, Internet Explorer, and the Flying Windows logo

are either trademarks or registered trademarks of Microsoft Corporation.

Netscape® and Netscape Navigator® are registered trademarks of Netscape

Communications Corporation in the United States and other countries. Netscape's

logos and Netscape product and service names are also trademarks of Netscape

Communications Corporation, which may be registered in other countries.

The flying Window icon identifies procedures or events that apply

to the Windows 2000 operating system only.

(1)

The Solaris icon identifies procedures or events that apply to the

Solaris operating system only.

(2)

(1): Windows 2000 and the flying Window logo are either trademarks or registered

trademarks of the Microsoft Corporation.

(2): Solaris is a trademark or registered trademark of Sun Microsystems, Inc. in the

United States and other countries.

Conventions Used in This Manual Sheet 2 of 2

Notation Description

Solaris Windows 2000

Environment $MPSHOME %MPSHOME%

Paths $MPSHOME/common/etc %MPSHOME%\common\etc

Command <command> & start /b <command>

PeriView Reference Manual

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This page has been intentionally left blank.

This chapter covers:

Working with

PeriView

1. Introduction to PeriView

2. PeriView Work Environment

3. Start PeriView and Login

4. Understanding PeriView

5. Navigating PeriView

6. Tree Objects and their States

7. Browser based PeriView and

the Java Cache

PeriView Reference Manual

Page 2 # P0602566 Ver: 2.7

Introduction to PeriView

PeriView is the suite of graphical tools that you use for administration, operation, and

control of the Avaya Media Processing Server ( Avaya MPS) Series.

PeriView can be used to manipulate and view network activity and to develop and

maintain applications in a GUI (Graphical User Interface) environment. The palate of

tools display on the tool bar when you log onto PeriView.

PeriView provides for distributive control over network activity. It lets you define

virtual environments and operate within them.

The PeriView plugins are as follows:

• Application Configuration

The Application Configuration tool is used to create the file that defines an

application’s execution parameters and run-time environment.

• Application Management

The Application Management tool is used to manage applications in the

network.

Working with PeriView

# P0602566 Ver: 2.7 Page 3

• User Manager

The User Manager tool allows the PeriView administrator (or a PeriView user

with administrative privileges) to add/delete accounts, and change user/group

privileges and properties.

• MPS Control Center

The MPS Control Center tool is used to display the PeriView configuration

utilities.

Each tool is launched individually. To work with multiple tools, the tools can be

launched sequentially. Each tool offers a wide range of customization.

Once you launch a tool, you can minimize it and restore it to view when you need it.

This flexibility permits simultaneous interaction with multiple PeriView operations

and allows for network awareness and control in the operating environment. For

example, you can view alarms in the Alarm Viewer and monitor applications in the

Activity Monitor while you are assigning, starting, or terminating applications.

PeriView Reference Manual

Page 4 # P0602566 Ver: 2.7

PeriView Work Environment

The MPS systems consists of the hardware and software required to support

interactive call processing functions for both voice and Web (Internet) interaction.

Configurations and Naming Conventions

The following description illustrates the MPS system concepts and naming

conventions used in the PeriView Reference Manual and Quick Start Guide.

Single Processing Server

MPS Network Configuration

The following diagram illustrates a two node MPS configuration. It consists of a node

configured with one MPS component and a node configured with two MPS

components. Each node is identified by a node name (A and B) and each MPS is

identified by an MPS number (1, 2, & 3) that must be unique across all nodes.

Typically, statistics collection and processing is performed only on one node in a

multi-node environment. PeriView tools reside on each node. However, PeriReporter

Tools typically reside only on the node designated for statistics collection and

processing (Node B in this diagram). You can launch any of PeriView’s tools from

any node, except for PeriReporter Tools. You can launch PeriReporter Tools only

from the node designated for statistical collection and reporting.

A single node is the building block in the Processing

Server configuration. It is configured with one MPS

component which consists of:

• TMS (Telephony Media Server) hardware.

• ASE (Application Services Environment) and the

VOS (Voice Operating Software) software

processes executing on a node.

Processing Server

Node

ASE

MPS

VOS

TMS

Working with PeriView

# P0602566 Ver: 2.7 Page 5

Components in the MPS

MPS can consist of one or more nodes. Components provide specific functionality to

the network and reside on nodes. A node provides the central point of control for the

components that reside on the node. While it is possible to configure a node without

components (a specific functionality), all nodes are PeriView workstations from

which you can launch the suite of PeriView tools.

Types of Components

The types of components that can be configured in MPS environment are summarized

on the following table.

Component Description

MPS An MPS (Media Processing Series) component provides full

interactive call processing functionality with a programmable

switching fabric in an integrated system.

The MPS component provides telephone services and is

capable of application processing. It is equipped with the

telephony required to interact with applications to process calls.

OSCAR An OSCAR (Open Signal Computing and Analysis Resource)

component provides external resource services such as speech

recognition and speech synthesis.

The OSCAR component functions in conjunction with a

component that provides the telephony and application services

required for call processing.

CCSS A CCSS (Common Channeling Signal Server) component that

provides SS7 (Signalling System 7) and C7 support to the

Process Server product line.

Processing Server Network

Node A

ASE

MPS 1

VOS

TMS

Node B

ASE

MPS 2

VOS

TMS

ASE

MPS 3

VOS

TMS

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Page 6 # P0602566 Ver: 2.7

VAPI A VAPI (Voice Application Programming Interface) component is

associated with the CTI product line. VAPI components make-

up the connection between VRU (Voice Response Unit)

applications and the CTI Server.

The CTI Server can be the CallSPONSOR Server (CSS) or the

vendor's server. VAPI component’s include: GTS VAPI --

Genesys Tserver. The VAPI and GTS TLS interface provides a

set of request messages that can be used by applications to

access the Genesys Tserver’s services.

TMSCOMM The TMSCOMM component provides network control and

telephony bridging functions across components and nodes in a

Processing Server environment.

Component Description

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Avaya PeriView Reference Manual (Software Release 2.1) - Business Communications Manager Reference guide

Avaya PeriView Reference Manual (Software Release 2.1) - Business Communications Manager Reference guide

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