Fluke Network Tester User manual

NetTool

™

Inline Network Tester

Users Manual

PN 1560821

June 2000, Rev 3, 3/05

All product names are trademarks of their respective companies.

LIMITED WARRANTY AND LIMITATION OF LIABILITY

Each Fluke Networks product is warranted to be free from defects in material and workmanship under normal use and service. The warranty

period for the mainframe is one year and begins on the date of purchase. Parts, accessories, product repairs and services are warranted for

90 days, unless otherwise stated. Ni-Cad, Ni-MH Li-Ion batteries, cables or other peripherals are all considered parts or accessories. This

warranty extends only to the original buyer or end-user customer of a Fluke Networks authorized reseller, and does not apply to any product

which, in Fluke Networks' opinion, has been misused, altered, neglected, contaminated, or damaged by accident or abnormal conditions of

operation or handling. Fluke Networks warrants that software will operate substantially in accordance with its functional specifications for 90

days and that it has been properly recorded on non-defective media. Fluke Networks does not warrant that software will be error free or

operate without interruption.

Fluke Networks authorized resellers shall extend this warranty on new and unused products to end-user customers only but have no author-

ity to extend a greater or different warranty on behalf of Fluke Networks. Warranty support is available only if product is purchased through a

Fluke Networks authorized sales outlet or Buyer has paid the applicable international price. Fluke Networks reserves the right to invoice

Buyer for importation costs of repair/replacement parts when product purchased in one country is submitted for repair in another country.

Fluke Networks' warranty obligation is limited, at Fluke Networks' option, to refund of the purchase price, free of charge repair, or replace-

ment of a defective product which is returned to a Fluke Networks authorized service center within the warranty period.

To obtain warranty service, contact your nearest Fluke Networks authorized service center to obtain return authorization information, then

send the product to that service center, with a description of the difficulty, postage and insurance prepaid (FOB Destination). Fluke Networks

assumes no risk for damage in transit. Following warranty repair, the product will be returned to Buyer, transportation prepaid (FOB Destina-

tion). If Fluke Networks determines that failure was caused by neglect, misuse, contamination, alteration, accident or abnormal condition of

operation or handling, or normal wear and tear of mechanical components, Fluke Networks will provide an estimate of repair costs and ob-

tain authorization before commencing the work. Following repair, the product will be returned to the Buyer transportation prepaid and the

Buyer will be billed for the repair and return transportation charges (FOB Shipping Point).

THIS WARRANTY IS BUYER'S SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IM-

PLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR

PURPOSE. FLUKE NETWORKS SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAM-

AGES OR LOSSES, INCLUDING LOSS OF DATA, ARISING FROM ANY CAUSE OR THEORY.

Since some countries or states do not allow limitation of the term of an implied warranty, or exclusion or limitation of incidental or consequen-

tial damages, the limitations and exclusions of this warranty may not apply to every buyer. If any provision of this Warranty is held invalid or

unenforceable by a court or other decision-maker of competent jurisdiction, such holding will not affect the validity or enforceability of any

other provision.

4/04

Fluke Networks

PO Box 777

Everett, WA 98206-0777

USA

i

Table of Contents

Chapter Title Page

1 Introduction .................................................................................................................. 1-1

Using This Manual.......................................................................................................... 1-1

What is NetTool?............................................................................................................ 1-1

NetTool Features....................................................................................................... 1-2

Care and Maintenance .............................................................................................. 1-2

Package Contents ..................................................................................................... 1-2

Optional Accessories................................................................................................. 1-3

Service and Adjustment............................................................................................. 1-3

Registering NetTool................................................................................................... 1-3

Contacting Fluke Networks........................................................................................ 1-4

PC/NetTool Link Utility Programs................................................................................... 1-4

NetTool Blaster.......................................................................................................... 1-4

NetTool Toolkit .......................................................................................................... 1-5

Installing and Running the Link Utilities ..................................................................... 1-5

Getting Acquainted......................................................................................................... 1-5

Turning on NetTool.................................................................................................... 1-5

Turning on the Backlight............................................................................................ 1-5

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Understanding the LEDs ........................................................................................... 1-6

Link/Collision/Error LED ....................................................................................... 1-6

Utilization LED...................................................................................................... 1-6

NetTool Menus.......................................................................................................... 1-7

Icons..................................................................................................................... 1-7

Main Menu ........................................................................................................... 1-7

Navigation Keys ................................................................................................... 1-8

Power Supply................................................................................................................. 1-9

Installing the Batteries............................................................................................... 1-9

Maximizing Battery Life ............................................................................................. 1-9

Using the AC Adapter ............................................................................................... 1-9

Updating NetTool’s Software ......................................................................................... 1-10

2 Setting Up and Connecting NetTool........................................................................... 2-1

Introduction.................................................................................................................... 2-1

Configuring NetTool....................................................................................................... 2-1

Changing the System Settings.................................................................................. 2-2

Identifying Unwanted Protocols................................................................................. 2-3

Manually Assigning NetTool an IP Address .............................................................. 2-3

Creating a List of IP Addresses to Ping..................................................................... 2-4

Selecting a Language for the Display Screens ......................................................... 2-4

Obtaining Information about Your NetTool................................................................ 2-4

Connecting NetTool ....................................................................................................... 2-5

Connecting a Patch Cable ........................................................................................ 2-5

Single-Ended Connection ......................................................................................... 2-5

Inline Connection ...................................................................................................... 2-7

Serial Port Connection .............................................................................................. 2-8

Contents

(continued)

iii

3 AutoTest........................................................................................................................ 3-1

Introduction .................................................................................................................... 3-1

Running AutoTest........................................................................................................... 3-1

Cable Test Results .................................................................................................... 3-2

Cable Length, Opens, Shorts, and Splits.............................................................. 3-2

Wiremap ............................................................................................................... 3-2

Single-Ended AutoTest Results................................................................................. 3-3

Network Drop........................................................................................................ 3-3

Network Device..................................................................................................... 3-4

Inline AutoTest Results.............................................................................................. 3-5

Inline between a Device and the Network............................................................. 3-5

Inline between a PoE Powered Device and the Network...................................... 3-7

4 Troubleshooting a Network Device ............................................................................ 4-1

Introduction .................................................................................................................... 4-1

Verifying a Device’s Configuration.................................................................................. 4-1

Viewing Link Status Information ................................................................................ 4-2

Checking Frames for Errors....................................................................................... 4-3

Tracking Protocols..................................................................................................... 4-5

Obtaining a Device’s IP Address Information ............................................................ 4-6

Identifying Network Resources.................................................................................. 4-7

5 Troubleshooting Networks.......................................................................................... 5-1

Introduction .................................................................................................................... 5-1

Finding Out About Your Network.................................................................................... 5-1

Identifying the Network Type ..................................................................................... 5-2

Identifying Key Devices ............................................................................................. 5-3

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iv

Ping................................................................................................................................ 5-4

Assigning an IP Address to NetTool.......................................................................... 5-4

Pinging a Single Device ............................................................................................ 5-4

Pinging Multiple Devices ........................................................................................... 5-5

6 Common Problems...................................................................................................... 6-1

Introduction.................................................................................................................... 6-1

Displaying the Problem Log ........................................................................................... 6-1

Understanding the Problem Log Display................................................................... 6-2

Things to Consider.................................................................................................... 6-3

Problems NetTool Detects............................................................................................. 6-3

Link Connectivity Problems....................................................................................... 6-3

Network Problems..................................................................................................... 6-5

Health Problems................................................................................................... 6-5

NetWare ............................................................................................................... 6-6

TCP/IP.................................................................................................................. 6-7

Host Configuration................................................................................................ 6-7

Name Resolution.................................................................................................. 6-8

NetBIOS............................................................................................................... 6-9

Web...................................................................................................................... 6-10

Email .................................................................................................................... 6-10

Printer................................................................................................................... 6-11

Unwanted protocols (when enabled).................................................................... 6-12

7 Verifying Voice over IP Service .................................................................................. 7-1

Introduction.................................................................................................................... 7-1

Running AutoTest .......................................................................................................... 7-1

Viewing PoE Voltage and Pair Information ............................................................... 7-2

Contents

(continued)

v

Viewing VLAN and CDP Information ......................................................................... 7-2

The VoIP Log ................................................................................................................. 7-3

Viewing Call Quality Measurements............................................................................... 7-4

8 Creating and Managing Reports ................................................................................. 8-1

Introduction .................................................................................................................... 8-1

Before You Begin ........................................................................................................... 8-1

Creating a Report........................................................................................................... 8-2

Deleting or Overwriting a Report .................................................................................... 8-3

Appendices

A Specifications.......................................................................................................... A-1

B Sample VoIP Call Logs ........................................................................................... B-1

C Glossary.................................................................................................................. C-1

Index

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vi

vii

List of Tables

Table Title Page

1-1. NetTool's Device Icons.......................................................................................................... 1-7

3-1. Services NetTool Discovers .................................................................................................. 3-4

3-2. Duplex Settings ..................................................................................................................... 3-5

3-3. Link and Polarity Level .......................................................................................................... 3-6

5-1. Ping Status Icons .................................................................................................................. 5-6

6-1. Elements of the Problem Log ................................................................................................ 6-2

7-1. VoIP Monitor RTP/RTCP Statistics........................................................................................ 7-4

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ix

List of Figures

Figure Title Page

1-1. NetTool Front Panel .............................................................................................................. 1-1

1-2. Initial Screen.......................................................................................................................... 1-5

1-3. NetTool LEDs ........................................................................................................................ 1-6

1-4. NetTool Icons ........................................................................................................................ 1-7

1-5. Battery Compartment ............................................................................................................ 1-9

1-6. Powering NetTool with the AC Adapter ................................................................................. 1-9

2-1. NetTool Menu........................................................................................................................ 2-1

2-2. Settings Menu ....................................................................................................................... 2-2

2-3. Edit Screen............................................................................................................................ 2-3

2-4. Single-Ended Connection into a Wall Jack............................................................................ 2-6

2-5. Single-Ended Connection to a PC......................................................................................... 2-6

2-6. Inline Connection between a PC and the Network ................................................................ 2-7

2-7. Connecting NetTool to the Serial Port ................................................................................... 2-8

3-1. AutoTest Screen.................................................................................................................... 3-1

3-2. Cable Status Screen.............................................................................................................. 3-2

3-3. Wiremap Details .................................................................................................................... 3-2

3-4. Diagram of NetTool Connected to a PC ................................................................................ 3-4

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3-5. Diagram of an Inline Connection........................................................................................... 3-5

3-6. Inline Connection Between a PoE-Powered Device and the Network .................................. 3-7

4-1. Station Menu......................................................................................................................... 4-1

4-2. Link Configuration Details ..................................................................................................... 4-2

4-3. Health Details........................................................................................................................ 4-3

4-4. Health Statistics .................................................................................................................... 4-3

4-5. Protocols Screen................................................................................................................... 4-5

4-6. IP Protocols Screen .............................................................................................................. 4-5

4-7. Addresses Used Screen ....................................................................................................... 4-6

4-8. CDP Information ................................................................................................................... 4-6

4-9. VLAN Information.................................................................................................................. 4-7

4-10. Servers Used Screen............................................................................................................ 4-7

5-1. Network Menu....................................................................................................................... 5-1

5-2. Segment ID Screen............................................................................................................... 5-2

5-3. Key Devices Screen.............................................................................................................. 5-3

5-4. Ping Screen .......................................................................................................................... 5-4

5-5. Ping Catalog Screen ............................................................................................................. 5-5

5-6. Ping Results Screen ............................................................................................................. 5-6

6-1. Main Menu Showing Problems Selected .............................................................................. 6-1

6-2. Problem Log.......................................................................................................................... 6-2

7-1. Link Configuration Screen..................................................................................................... 7-2

7-2. VLAN Port Information .......................................................................................................... 7-3

7-3. VoIP Log ............................................................................................................................... 7-3

7-4. VoIP Monitor ......................................................................................................................... 7-4

8-1. Reporter Menu...................................................................................................................... 8-2

8-2. Save Report Screen.............................................................................................................. 8-2

1-1

Chapter 1

Introduction

Using This Manual

This Users Manual is supplied with the NetTool™ Inline

Network Tester (hereafter referred to as NetTool) to help

you learn to use your new tester quickly and more

efficiently. The manual introduces you to the key features

and operation of NetTool and shows you how to set it up

and use it to resolve troublesome desktop-to-network

connectivity problems. Descriptions of test functions,

along with illustrations of typical menus and result

screens, are provided to assist you with the operation of

the tester and interpretation of results.

What is NetTool?

NetTool™ is a handheld tester that combines cable,

network, and PC configuration testing into a single

device. NetTool is specifically designed to speed your

frontline network troubleshooting, “moves, adds &

changes,” and desktop-to-network connectivity work.

SELECT

ahn010f.eps

Figure 1-1. NetTool Front Panel

NetTool

Users Manual

1-2

NetTool is available in the following models:

• NetTool Standard: provides single-ended testing of

network devices. Also includes a Ping function and

the capability to display VLAN traffic and CDP

information.

• NetTool Pro: includes all of the features in the

standard model plus the ability to do inline testing

between two devices, such as a PC and the network

switch. The Pro model also includes the Reporter, a

function that enables you to create and save test

reports.

• NetTool VoIP: includes all of the features available

in NetTool Pro plus the ability to monitor VoIP (Voice

over IP) service.

NetTool Features

NetTool’s features and functions enable you to do the

following:

• Verify the reliability of cabling and cabling

installations by testing for length, shorts, split pairs or

opens, including pin-to-pin wiremapping

• Check a PC’s configuration and identify its network

• Ping network devices to verify connectivity

• “Listen” to traffic between network devices to detect

common connectivity problems (NetTool Pro and

VoIP models only)

• Generate resource reports to document network and

PC performance (NetTool Pro and VoIP models

only).

Care and Maintenance

Treat your NetTool tester with care to ensure the best

performance. Clean the tester carefully by using a soft,

slightly damp cloth. Never use harsh detergents, solvents,

or abrasive cleaners.

Clean the LCD by gently wiping it with a soft cloth or

tissue moistened with isopropyl alcohol.

Package Contents

Take a moment to check the shipping container to make

sure that the contents match the list below. If any item is

missing, contact your place of purchase.

• Four (4) AA batteries

• Serial cable

• RJ-45 cable

• Wiremap adapter

Introduction

What is NetTool? 1

1-3

• This NetTool Users Manual and the NetTool Quick

Reference Guide

• CD-ROM, containing this NetTool Users Manual,

NetTool

. Blaster! (updates software), and the

NetTool Toolkit

• CD-ROM, containing Key Device Watch.

Optional Accessories

You can separately purchase the following accessories

for NetTool from Fluke Networks or from your local

distributor:

• A/C adapter

• Battery charger

• Rechargeable batteries.

Service and Adjustment

Service and adjustment of NetTool should be performed

by trained Fluke Networks service personnel only. If you

experience a problem with the tester, visit the Fluke

Networks website at

http://www.flukenetworks.com/NetTool

, send email to

[email protected]

, or contact your nearest

Fluke Networks Service Center to report the problem (see

“Contacting Fluke Networks” for a list of telephone

numbers).

If the tester requires repair, service center personnel will

provide you with shipping information and repair prices. If

the tester is covered under warranty, it will be promptly

repaired or replaced (at Fluke Networks’ option) and

returned to you, postage paid, at no charge. See the

registration card for warranty terms. If the warranty has

lapsed, Fluke Networks will repair the tester for a fixed

fee and return it, postage paid, to you.

Registering NetTool

Please take the time to register your NetTool. Go to the

Fluke Networks website at

http://www.flukenetworks.com/registration to register your

tester online.

NetTool

Users Manual

1-4

Contacting Fluke Networks

www.flukenetworks.com

[email protected]

+1-425-446-4519

• Australia: 61 (2) 8850-3333 or 61 (3) 9329 0244

• Beijing: 86 (10) 6512-3435

• Brazil: 11 3044 1277

• Canada: 1-800-363-5853

• Europe: +44 1923 281 300

• Hong Kong: 852 2721-3228

• Japan: +81-3-3434-0181

• Korea: 82 2 539-6311

• Singapore: +65-6738-5655

• Taiwan: (886) 2-227-83199

• USA: 1-800-283-5853

Visit our website for a complete list of phone numbers.

PC/NetTool Link Utility Programs

The CD-ROM that is packaged with NetTool includes two

PC-based software utility programs: NetTool Blaster and

NetTool Toolkit. After you install and start these

programs, select Help for instructions on how to use

them.

NetTool Blaster

NetTool Blaster enables you to do the following:

• Update NetTool (click the Update button)

• Get screen shots (download screens by clicking

NetTool Blaster’s Capture button)

• Add your own splash screen (click the Personalize

button)

• Set the date and time

• Enter a key code if you have purchased options for

NetTool (click Options)

• Change the language of NetTool’s display screens

(as translations become available)

• Set communication parameters.

Introduction

Getting Acquainted 1

1-5

NetTool Toolkit

NetTool Toolkit enables you to:

• Generate reports

• Download reports

• Configure PING parameters and catalogs.

Installing and Running the Link Utilities

To install the programs:

1. Insert the CD-ROM that comes packaged with

NetTool into your PC.

A navigation screen displays.

2. Run the setup program to install both programs.

3. Run the link utility programs from the Start |

Programs | Fluke Networks...menu.

Getting Acquainted

This section shows you how to turn NetTool on and off

and acquaints you with the functions of the tester’s

buttons, navigation keys, and LEDs. You will also become

familiar with NetTool’s icon/menu-driven user interface.

Turning on NetTool

To turn NetTool on, press the green Power button firmly

for one second.

This initial screen is displayed:

ahn13s.bmp

Figure 1-2. Initial Screen

Turning on the Backlight

To turn on the display backlight, quickly press the Power

button. Press it again quickly to turn the backlight off.

NetTool

Users Manual

1-6

Understanding the LEDs

On each side of the LCD, NetTool has a pair of LED

indicators (Figure 1-3). These LEDs combine to give you

immediate insight and at-a-glance information about your

network environment. The top pair of LEDs provides link,

collision, and error information while the bottom pair

indicates utilization levels.

Link, Collision

and Error LED

Link, Collision

and Error LED

LED

Utilization

LED

Utilization

ahn314f.eps

Figure 1-3. NetTool LEDs

Link/Collision/Error LED

A tri-colored LED with these states:

• Green: a link pulse is present.

• Yellow: collisions are occurring.

• Red: errors (for example, FCS and jabbers) are

being detected.

Utilization LED

A tri-colored LED, with each color representing the

following ranges of utilization:

• Green: network utilization levels are below 40 %.

• Yellow: network utilization levels are between 40 %

and 70 %.

• Red: network utilization levels are greater than 70 %.

Introduction

Getting Acquainted 1

1-7

NetTool Menus

NetTool has an icon- and menu-driven user interface.

Icons

The top area (Figure 1-4) contains a connection diagram.

This diagram contains icons that show what type of

device is connected to NetTool’s RJ-45 jacks.

ahn020s.eps

Figure 1-4. NetTool Icons

NetTool’s device icons are listed in Table 1-1. By moving

the cursor to an icon and then selecting it, you can drill

down to find out more information about the device.

Table 1-1. NetTool's Device Icons

Icon Menu

Network

NetTool Setup

Station

Main Menu

NetTool’s Main menu is located under the connection

diagram. From this menu, you can access the following:

Note

To display these screens, move the cursor to the

menu item, then press SELECT.

• Problems: displays the Problem Log, which lists all

problems detected from the physical layer to the

application layer. See Chapter 6, “Common

Problems”, for details.

• Protocols: displays all of the protocols that NetTool

sees on the desktop or on the network.

NetTool

Users Manual

1-8

• Key Devices: displays all of the servers, routers, and

printers that NetTool finds on the network.

• Toolkit or VoIP/Toolkit (so named if the VoIP option

is installed): displays the Toolkit menu where you

can access the Ping utility, the Reporter function, and

health statistics. If the VoIP (Voice over IP) option is

installed, the Toolkit menu lists VoIP-related

functions.

Navigation Keys

The navigation keys are the four

directional arrow keys that encircle

the SELECT key (see the diagram

on the right):

• Up/Down arrow keys:

c

b

• Left/Right arrow keys:

_ `

Use the arrow keys to navigate

through the menu system. They

control the on-screen cursor and,

when pressed, move you to the

icons and to different menu entries.

SELECT

ahn310f.eps

Scrolling

To scroll through individual items

on a menu, press the Up and

Down arrow

c

b

keys.

To scroll quickly through a menu,

use the Scroll bar, which is located

along the right side of a menu.

Paging Up and Down

If a menu has several pages, press the Left or Right

arrow key

_ `

, respectively, to display the preceding

page or to advance to the next page.

Closing the Current Screen

To close the current screen, press the Up arrow

c

key

to move the cursor to the

(located in the top right

corner) then press SELECT.

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Fluke Network Tester User manual

Fluke Network Tester User manual

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