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4.0.3 | March 2012 | 3725-76302-001J2
Polycom
®
DMA
™
7000 System
Operations Guide
© 2011-2012 Polycom, Inc. All rights reserved.
Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing
includes translating into another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the
software contained within its products. The software is protected by United States copyright laws and international
treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound
recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not
responsible for printing or clerical errors. Information in this document is subject to change without notice.
ii
Trademark Information
Polycom®, the Polycom “Triangles” logo, and the names and marks associated with Polycom’s products are
trademarks and/or service marks of Polycom, Inc., and are registered and/or common-law marks in the United
States and various other countries.
All other trademarks are the property of their respective owners.
Java is a registered trademark of Oracle America, Inc., and/or its affiliates.
Patent Information
The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.
End User License Agreement
Use of this software constitutes acceptance of the terms and conditions of the Polycom DMA 7000 system end-user
license agreement (EULA).
The EULA is included in the release notes document for your version, which is available on the Polycom Support
page for the Polycom DMA 7000 system.
Polycom, Inc. iii
Contents
1 Polycom
®
DMA
™
7000 System Overview . . . . . . . . . . . . . 1
Introduction to the Polycom DMA System . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Polycom Solution Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Working in the Polycom DMA System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Third-Party Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Open Source Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2 Polycom
®
DMA
™
System Initial Configuration Summary . . 17
Add Required DNS Records for the Polycom DMA System . . . . . . . . . . . 18
License the Polycom DMA System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Set Up Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Configure the Call Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Set Up Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Set Up MCUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Connect to Microsoft Active Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Set Up Conference Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Test the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
3 System Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Security Certificates Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
How Certificates Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Forms of Certificates Accepted by the Polycom DMA System . . . . . . 28
How Certificates Are Used by the Polycom DMA System . . . . . . . . . 29
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Certificate Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Certificate Information Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Certificate Signing Request Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . 33
Add Certificates Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Certificate Details Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Certificate Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Install a Certificate Authority’s Certificate . . . . . . . . . . . . . . . . . . . . . . 35
DMA Operations Guide
iv Polycom, Inc.
Create a Certificate Signing Request in the DMA System . . . . . . . . . . 36
Install a Certificate in the DMA System . . . . . . . . . . . . . . . . . . . . . . . . . 38
Remove a Certificate from the DMA System . . . . . . . . . . . . . . . . . . . . 39
Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
The Consequences of Enabling Maximum Security Mode . . . . . . . . . . . . . 45
Login Policy Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Local Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Local User Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Banner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Reset System Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
4 Local Cluster Configuration . . . . . . . . . . . . . . . . . . . . . . . . 53
Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Routing Configuration Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Time Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Signaling Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Logging Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Local Cluster Configuration Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Add Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Configure Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Configure Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
5 Device Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Call Details Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Endpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Add Device Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Edit Device Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Add Alias Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Edit Alias Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Associate User Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Site Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Site Link Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
External Gatekeeper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Add External Gatekeeper Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Edit External Gatekeeper Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
External SIP Peer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Add External SIP Peer Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Contents
Polycom, Inc. v
Edit External SIP Peer Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
SIP Peer Postliminary Output Format Options . . . . . . . . . . . . . . . . . . . 99
Add Authentication Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Edit Authentication Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Add Outbound Registration Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . 104
Edit Outbound Registration Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . 105
External SBC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Add External SBC Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Edit External SBC Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
6 MCU Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
MCUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Add MCU Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Edit MCU Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Add Session Profile Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Edit Session Profile Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
MCU Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
MCU Pools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Add MCU Pool Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Edit MCU Pool Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
MCU Pool Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
MCU Pool Orders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Add MCU Pool Order Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Edit MCU Pool Order Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
MCU Pool Order Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
7 Integrations with Other Systems . . . . . . . . . . . . . . . . . . . 135
Microsoft Active Directory Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Microsoft Active Directory Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Active Directory Integration Procedure . . . . . . . . . . . . . . . . . . . . . . . . 141
Understanding Base DN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Adding Passcodes for Enterprise Users . . . . . . . . . . . . . . . . . . . . . . . . 146
About the System’s Directory Queries . . . . . . . . . . . . . . . . . . . . . . . . . 148
Microsoft Exchange Server Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Microsoft Exchange Server Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Exchange Server Integration Procedure . . . . . . . . . . . . . . . . . . . . . . . . 155
Polycom CMA System Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Polycom CMA System Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Join CMA Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Polycom CMA System Integration Procedures . . . . . . . . . . . . . . . . . 160
DMA Operations Guide
vi Polycom, Inc.
Juniper Networks SRC Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Juniper Networks SRC Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Juniper Networks SRC Integration Procedure . . . . . . . . . . . . . . . . . . 162
8 Conference Manager Configuration . . . . . . . . . . . . . . . . 163
Conference Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Conference Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Two Types of Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Template Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
About Conference IVR Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
About Cascading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Conference Templates List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Add Conference Template Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . 170
Edit Conference Template Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . 179
Select Layout Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Conference Templates Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Shared Number Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Add Virtual Entry Queue Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . 191
Add Direct Dial Virtual Entry Queue Dialog Box . . . . . . . . . . . . . . . 192
Edit Virtual Entry Queue Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Edit Direct Dial Virtual Entry Queue Dialog Box . . . . . . . . . . . . . . . . 193
9 Superclustering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
About Superclustering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
DMAs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Join Supercluster Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Supercluster Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
10 Call Server Configuration . . . . . . . . . . . . . . . . . . . . . . . . 203
About the Call Server Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Call Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Domains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Dial Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
The Default Dial Plan and Suggestions for Modifications . . . . . . . . . 209
Add Dial Rule Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Edit Dial Rule Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Script Debugging Dialog Box for Preliminaries/Postliminaries . . . . 215
Sample Preliminary and Postliminary Scripts . . . . . . . . . . . . . . . . . . . . . . 216
Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
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Add Hunt Group Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Edit Hunt Group Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Add Alias Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Edit Alias Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Device Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Add Device Authentication Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . 226
Edit Device Authentication Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . 226
Registration Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Registration Policy Scripting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Script Debugging Dialog Box for Registration Policy Scripts . . . . . . 231
Sample Registration Policy Scripts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Prefix Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Add Simplified Gateway Dialing Prefix Dialog Box . . . . . . . . . . . . . . 235
Edit Simplified Gateway Dialing Prefix Dialog Box . . . . . . . . . . . . . . 235
Embedded DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
History Retention Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
11 Site Topology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
About Site Topology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Site Information Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Add Site Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Edit Site Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Add Subnet Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Edit Subnet Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Site Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
Add Site Link Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Edit Site Link Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Site-to-Site Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Add Site-to-Site Exclusion Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Territories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Add Territory Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Edit Territory Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
Network Clouds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Add Network Cloud Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Edit Network Cloud Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Site Topology Configuration Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . 263
12 Users and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
User Roles Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
DMA Operations Guide
viii Polycom, Inc.
Adding Users Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Add User Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Edit User Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Select Associated Endpoints Dialog Box . . . . . . . . . . . . . . . . . . . . . . . 275
Conference Rooms Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Add Conference Room Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Edit Conference Room Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Users Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Conference Rooms Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
Import Enterprise Groups Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . 285
Edit Group Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
Enterprise Groups Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Login Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
Change Password Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
13 System Management and Maintenance . . . . . . . . . . . . . . 291
Management and Maintenance Overview . . . . . . . . . . . . . . . . . . . . . . . . . 291
Administrator Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
Administrative Best Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
Auditor Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
Auditor Best Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
Recommended Regular Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
Active Directory Integration Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
Call Server Active Calls Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
Call Server Registrations Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
Cluster Info Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
Conference History – Max Participants Pane . . . . . . . . . . . . . . . . . . . 298
Conference Manager MCUs Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
Conference Manager Usage Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
Exchange Server Integration Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
License Status Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Polycom CMA System Integration Pane . . . . . . . . . . . . . . . . . . . . . . . 300
Supercluster Status Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
Territory Status Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
User Login History Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Alert 1001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Contents
Polycom, Inc. ix
Alert 1002 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Alert 1003 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
Alert 1004 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
Alert 1101 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
Alert 1102 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
Alert 1103 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
Alert 1104 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
Alert 2001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
Alert 2002 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
Alert 2101 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
Alert 2102 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
Alert 2103 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
Alert 2104 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
Alert 2105 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
Alert 2106 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
Alert 2107 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308
Alert 2201 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308
Alert 2202 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308
Alert 2203 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
Alert 3001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
Alert 3101 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
Alert 3102 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Alert 3103 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Alert 3104 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310
Alert 3105 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
Alert 3201 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
Alert 3202 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
Alert 3301 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Alert 3302 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Alert 3303 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Alert 3304 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 312
Alert 3305 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
Alert 3401 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
Alert 3402 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
Alert 3403 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
Alert 3404 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
Alert 3405 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
Alert 3406 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
Alert 3601 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
Alert 3602 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316
DMA Operations Guide
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Alert 3603 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316
Alert 3604 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316
Alert 3605 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316
Alert 3606 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317
Alert 4001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317
Alert 4002 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317
Alert 4003 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317
Alert 5001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318
Alert 6001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318
Alert 7001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318
System Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319
System Logs Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320
Troubleshooting Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
Backing Up and Restoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
Backup and Restore Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
Upgrading the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328
Planning a Supercluster Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329
Upgrade Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
Adding a Second Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333
Expanding an Unpatched System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334
Expanding a Patched System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335
Replacing a Failed Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336
Shutting Down and Restarting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337
14 System Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339
Alert History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339
Call History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340
Export History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
Conference History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
Export History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342
Associated Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342
Conference Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342
Property Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343
Call Detail Records (CDRs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344
Exporting CDR Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344
Call Record Layouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344
Conference Record Layouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346
Registration History Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 348
Registration History Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Active Directory Integration Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Contents
Polycom, Inc. xi
Orphaned Groups and Users Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
Orphaned Groups and Users Procedures . . . . . . . . . . . . . . . . . . . . . . 352
Conference Room Errors Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
Exporting Conference Room Errors Data . . . . . . . . . . . . . . . . . . . . . . 355
Enterprise Passcode Errors Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
Exporting Enterprise Passcode Errors Data . . . . . . . . . . . . . . . . . . . . 357
Network Usage Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358
Exporting Network Usage Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363
DMA Operations Guide
xii Polycom, Inc.
Polycom, Inc. 1
1
Polycom
®
DMA
™
7000 System
Overview
This chapter provides an overview of the Polycom
®
Distributed Media
Application™ (DMA™) 7000 system. It includes these topics:
• Introduction to the Polycom DMA System
• Polycom Solution Support
• Working in the Polycom DMA System
• Third-Party Software
Introduction to the Polycom DMA System
The Polycom DMA system is a highly reliable and scalable video collaboration
infrastructure solution based on the Polycom
®
Proxias™ application server. It
performs two primary functions and can be deployed in three configurations.
Conference Manager Function
The Polycom DMA system’s Conference Manager uses advanced routing
policies to distribute voice and video calls among multiple media servers
(Multipoint Control Units, or MCUs), creating a single virtual resource pool.
This greatly simplifies video conferencing resource management and uses
MCU resources more efficiently.
The Polycom DMA system integrates with your Microsoft® Active
Directory®, automating the task of provisioning users for video conferencing.
Combined with its advanced resource management, this makes
reservationless video conferencing on a large scale feasible and efficient,
reducing or eliminating the need for conference scheduling.
DMA Operations Guide Introduction to the Polycom DMA System
2 Polycom, Inc.
The Polycom DMA system’s ability to handle multiple MCUs as a single
resource pool makes multipoint conferencing services highly scalable. You can
add MCUs on the fly without impacting end users and without requiring re-
provisioning.
The Conference Manager continually monitors the resources used and
available on each MCU and intelligently distributes conferences among them.
If an MCU fails, loses its connection to the system, or is taken out of service,
the Polycom DMA system distributes new conferences to the remaining
MCUs. The consequences for existing calls and conferences depend on
whether they’re H.323 or SIP:
• H.323 calls and conferences on the failed MCU are terminated. But callers
simply need to redial the same number they used for their initial dial-in.
Conference Manager relocates their new conference to the best available
MCU (provided there is still sufficient MCU capacity).
• SIP calls on the failed MCU are automatically moved to another MCU or
MCUs (if available), up to the capacity available.
Call Server Function
This version of the Polycom DMA system adds the Call Server to its feature set.
The Call Server provides the following functionality:
• H.323 gatekeeper
• SIP registrar and proxy server
• H.323 <—> SIP gateway
• Bandwidth management
The Call Server can also be integrated with a Juniper Networks Service
Resource Controller (SRC) to provide bandwidth assurance services.
Two-server Cluster Configuration
The Polycom DMA system is designed to be deployed as a pair of co-located
redundant servers that share the same virtual IP address(es). The two-server
cluster configuration of the Polycom DMA system has no single point of
failure within the system that could cause the service to become unavailable.
The two servers communicate over the private network connecting them. To
determine which one should host the public virtual IP address, each server
uses three criteria:
• Ability to ping its own public physical address
• Ability to pint the other server’s public physical address
• Ability to ping the default gateway
In the event of a tie, the server already hosting the public virtual address wins.
Introduction to the Polycom DMA System Polycom
®
DMA
™
7000 System Overview
Polycom, Inc. 3
Failover to the backup server takes about five seconds in the event of a graceful
shutdown and about twenty seconds in the event of a power loss or other
failure. In the event of a single server (node) failure, two things happen:
• All calls that are being routed through the failed server are terminated
(including SIP calls, VMR calls, and routed mode H.323 calls). These users
simply need to redial the same number, and they’re placed back into
conference. The standby server takes over the virtual signaling address, so
existing registrations and new calls are unaffected.
• Direct mode H.323 point-to-point calls are not dropped, but the
bandwidth management system loses track of them. This could result in
overuse of the available network bandwidth.
• If the failed server is the active web host for the system management
interface, the active user interface sessions end, the web host address
automatically migrates to the remaining server, and it becomes the active
web host. Administrative users can then log back into the system at the
same URL. The system can always be administered via the same address,
regardless of which server is the web host.
The internal databases within each Polycom DMA system server are fully
replicated to the other node in the cluster. If a catastrophic failure of one of the
database engines occurs, the system automatically switches itself over to use
the database on the other server.
Single-server Configuration
The Polycom DMA system is also available in a single-server configuration.
This configuration offers all the advantages of the Polycom DMA system
except the redundancy and fault tolerance at a lower price. It can be upgraded
to a two-server cluster at any time.
This manual generally assumes a redundant two-server cluster. Where there
are significant differences between the two configurations, those are spelled
out.
Superclustering
To provide geographic redundancy, up to five geographically distributed
Polycom DMA system clusters (two-node or single-server) can be integrated
into a supercluster. All five clusters can be Call Servers (function as gatekeeper,
SIP proxy, SIP registrar, and gateway). Up to three can be designated as
Conference Managers (manage an MCU resource pool to host conference
rooms).
The superclustered Polycom DMA systems can be centrally administered and
share a common data store. Each cluster maintains a local copy of the data
store, and changes are replicated to all the clusters. Most system configuration
is supercluster-wide. The exceptions are cluster-specific or server-specific
items like network settings and time settings.
DMA Operations Guide Introduction to the Polycom DMA System
4 Polycom, Inc.
System Capabilities and Constraints
The following capabilities and constraints apply to the entire supercluster:
• Number of sites: 500
• Number of clusters in a supercluster: 5 (not counting an integrated
Polycom CMA system)
• Number of MCUs enabled for conference rooms: 64
The following capabilities and constraints apply to each cluster in the
supercluster:
• Number of registrations: 15000
• Number of simultaneous H.323 calls: 5000
• Number of simultaneous SIP calls: 5000
• Total number of simultaneous calls: 5000
• Number of network usage data points retained: 8,000,000
• Number of IRQ messages sent per second: 100
System Port Usage
Depending on signaling and security settings, the Polycom DMA system may
have the following ports open:
22 — SSH (if Linux console access is enabled)
80 — redirects to 443
443 — redirects to 8443
8443 — management interface access
8444 — superclustering administration
4449 — OpenDS replication (superclustering)
5060 — unencrypted SIP (default port; can be changed)
5061 — SIP TLS (default port; can be changed)
1719 — RAS (default port; can be changed)
1720 — H.225 (default port; can be changed)
Note
Technically, a standalone Polycom DMA system (two-node or single-server) is a
supercluster that contains one cluster. All the system configuration and other data
that’s shared across a supercluster is kept in the same data store. At any time,
another Polycom DMA system can be integrated with it to create a two-cluster
supercluster that shares its data store.
Polycom Solution Support Polycom
®
DMA
™
7000 System Overview
Polycom, Inc. 5
36000-61000 — H.245 port range
Polycom Solution Support
Polycom Implementation and Maintenance services provide support for
Polycom solution components only. Additional services for supported third-
party Unified Communications (UC) environments integrated with Polycom
solutions are available from Polycom Global Services and its certified Partners.
These additional services will help customers successfully design, deploy,
optimize, and manage Polycom visual communications within their UC
environments.
Professional Services for Microsoft Integration is mandatory for Polycom
Conferencing for Microsoft Outlook and Microsoft Office Communications
Server or Lync Server 2010 integrations. For more information, please see
http://www.polycom.com/services/professional_services/index.html or
contact your local Polycom representative.
Working in the Polycom DMA System
This section includes some general information you should know when
working in the Polycom DMA system.
Field Input Requirements
While every effort was made to internationalize the Polycom DMA system, not
all system fields accept Unicode entries. If you work in a language other than
English, be aware that some fields accept only ASCII characters.
Settings Dialog Box
The Settings dialog box shows your user name and information about the
server you’re logged into. Click the button to the right of the menus to
display it.
In addition, you can change the text size used in the system interface and the
maximum number of columns in the Dashboard. Note that larger text sizes
will affect how much you can see in a given window or screen size and may
require frequent scrolling.
DMA Operations Guide Working in the Polycom DMA System
6 Polycom, Inc.
Polycom DMA System Management Interface Access
The Polycom DMA system has three system user roles that provide access to
the management and operations interface. The functions you can perform and
parts of the interface you can access depend on your user role or roles:
Menu/Icon Admin Provisioner Auditor
Home. Returns to the Dashboard.
• • •
Network >
Active Calls • •
Endpoints
• •
DMAs
a
• •
MCU > MCUs
a
• •
MCU > MCU Pools
a
• •
MCU > MCU Pool Orders
a
• •
Site Statistics
a
• •
Site Link Statistics
a
• •
Site Topology > Sites
a
• •
Site Topology > Site Links
a
• •
Site Topology > Site-to-Site Exclusions
a
• •
Site Topology > Network Clouds
a
• •
Site Topology > Territories
a
• •
External Gatekeeper
a
• •
External SIP Peer
a
• •
External SBC
a
• •
User >
Users
b
• •
Groups
•
Login Sessions
a
• •
Change Password
• • •
Working in the Polycom DMA System Polycom
®
DMA
™
7000 System Overview
Polycom, Inc. 7
Reports >
Call History
• • •
Conference History
• • •
Registration History
• • •
Network Usage
• •
Microsoft Active Directory Integration
c
•
Enterprise Passcode Errors
c
•
Orphaned Groups and Users
• •
Conference Room Errors
c
•
Maintenance
System Log Files
d
• •
Troubleshooting Utilities > Ping,
Traceroute, Top, I/O Stats, SAR
•
Shutdown and Restart
•
Software Upgrade
•
Backup and Restore
•
Admin > Conference Manager >
Conference Settings
•
Conference Templates
•
Shared Number Dialing
•
Admin > Call Server >
Call Server Settings
•
Domains
•
Dial Rules
•
Hunt Groups
• •
Device Authentication
•
Registration Policy
•
Prefix Service
a
• •
Embedded DNS
•
History Retention Settings
• •
Menu/Icon Admin Provisioner Auditor
DMA Operations Guide Working in the Polycom DMA System
8 Polycom, Inc.
Admin > Integrations >
Microsoft Active Directory
•
Microsoft Exchange Server
•
Polycom CMA System
•
Juniper Networks SRC
•
Admin > Login Policy Settings >
Local Password
•
Session
•
Local User Account
•
Banner
•
Admin > Local Cluster >
Network Settings •
Signaling Settings
•
Time Settings
•
Licenses
•
Logging Settings
• •
Security Settings
•
Certificates
•
Help >
About DMA 7000 • • •
Help Contents
• • •
Settings. Displays Settings dialog box.
• • •
Log Out. Logs you out of the Polycom
DMA system.
• • •
Help. Opens the online help topic for the
page you’re viewing.
• • •
a. Provisioners have view-only access.
b. Must be an enterprise user to see enterprise users. Provisioners can’t add or remove roles
or endpoints, and can’t edit user accounts with explicitly assigned roles (Administrator,
Provisioner, or Auditor), but can manage their conference rooms.
c. Must be an enterprise user to view this report.
d. Administrators can’t delete log archives.
Menu/Icon Admin Provisioner Auditor
/
