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VVX 1500 D

Poly VVX 1500 D, VVX 1500 C Administrator Guide

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ADMINISTRATOR’S GUIDE
UC Software 4.0.5
Software 4.0.5 | December 2013 | 3725-46158-001 Rev A
ii
another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose,
without the express written permission of Polycom, Inc.
6001 America Center Drive
San Jose, CA 95002
USA
Trademarks
Polycom®, the Polycom logo and the names and marks associated with Polycom products are trademarks and/or
service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other
countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or
transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express
written permission of Polycom.
End User License Agreement
By installing, copying, or otherwise using this product, you acknowledge that you have read, understand and agree to
be bound by the terms and conditions of the End User License Agreement for this product.
Patent Information
The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.
Open Source Software Used in this Product
This product may contain open source software. You may receive the open source software from Polycom up to
three (3) years after the distribution date of the applicable product or software at a charge not greater than the
cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the
open source software code used in this product, contact Polycom by email at [email protected]
.
Disclaimer
While Polycom uses reasonable efforts to include accurate and up-to-date information in this document, Polycom
makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for any
typographical or other errors or omissions in the content of this document.
Limitation of Liability
Polycom and/or its respective suppliers make no representations about the suitability of the information contained in
this document for any purpose. Information is provided “as is” without warranty of any kind and is subject to change
without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its
respective suppliers be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever
(including without limitation, damages for loss of business profits, business interruption, or loss of business
information), even if Polycom has been advised of the possibility of such damages.
Customer Feedback
We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and
comments to [email protected].
Visit the Polycom Support Center for End User License Agreements, software downloads, product documents,
product licenses, troubleshooting tips, service requests, and more.
iii
Contents
Trademarks ................................................................................................................................... ii
End User License Agreement ........................................................................................................ ii
Patent Information ........................................................................................................................ ii
Open Source Software Used in this Product ................................................................................. ii
Disclaimer ...................................................................................................................................... ii
Limitation of Liability ..................................................................................................................... ii
Customer Feedback ...................................................................................................................... ii
Introduction ................................................................................................. xvii
About This Guide................................................................................................................................ xvii
Who Should Read This Guide? ........................................................................................................... xvii
How This Guide is Organized ............................................................................................................ xviii
What’s New in This Guide ................................................................................................................... xix
Conventions Used in This Guide ......................................................................................................... xix
Recommended Software Tools ........................................................................................................... xxi
Reading the Feature Parameter Tables .............................................................................................. xxi
Example One: Feature Parameter Tables ...................................................................................... xxii
Example Two: Configuring Grouped Parameters .......................................................................... xxiii
Recommended References ............................................................................................................... xxvi
Getting Help and Support ................................................................................................................. xxvi
Part I: Getting Started ............................................................ 1
Chapter 1: Welcome to the Polycom UC Software Family of Phones ................ 3
The Polycom UC Software Family of Phones ........................................................................................ 3
Key Features of Your Polycom Phones ................................................................................................. 6
What’s New in Polycom UC Software 4.0.1? ........................................................................................ 8
Chapter 2: The Polycom UC Software Big Picture ............................................. 9
Where Polycom Phones Fit in Your Network...................................................................................... 10
Understanding Polycom Phone Software Architecture ...................................................................... 11
What is the Updater? ...................................................................................................................... 12
What is the Polycom UC Software? ................................................................................................ 13
What are the Configuration Files? .................................................................................................. 14
Master Configuration File ........................................................................................................... 14
Polycom UC Software Configuration Files .................................................................................. 15
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User-Specific Configuration Files ................................................................................................ 15
Override Files .............................................................................................................................. 15
What are the Resource Files? .......................................................................................................... 15
Central Provisioning Versus Manual Provisioning .......................................................................... 16
Central Provisioning .................................................................................................................... 17
Manual Provisioning ................................................................................................................... 19
Features Available on Your Polycom Phones...................................................................................... 19
Part II: Setting Up Your System ............................................. 27
Chapter 3: Setting Up Your Phone Network ................................................... 29
Establishing Link Connectivity ............................................................................................................. 30
Wired Devices .................................................................................................................................. 30
Wireless Devices .............................................................................................................................. 30
Security and Quality of Service Settings ............................................................................................. 30
VLANs and Wired Devices ............................................................................................................... 30
802.1X Authentication .................................................................................................................... 31
IP Communication Settings ................................................................................................................. 32
PSTN Communications Settings .......................................................................................................... 34
Provisioning Server Discovery ............................................................................................................. 36
Supported Provisioning Protocols ................................................................................................... 37
Phone Network Menus ....................................................................................................................... 38
Main Menu ...................................................................................................................................... 40
Provisioning Server Menu ............................................................................................................... 41
DHCP Menu ..................................................................................................................................... 43
Network Interfaces Menu (Ethernet Menu) .................................................................................... 44
VLAN Menu ..................................................................................................................................... 46
802.1X Menu ................................................................................................................................... 47
PAC File Information ....................................................................................................................... 48
Wi-Fi Menu ...................................................................................................................................... 48
WEP Menu ....................................................................................................................................... 50
WPA (2) PSK Menu .......................................................................................................................... 50
WPA2-Enterprise Menu ................................................................................................................... 51
Radio Menu ..................................................................................................................................... 52
5 GHz Menu ..................................................................................................................................... 52
2.4 GHz Menu .................................................................................................................................. 53
USBNet Menu .................................................................................................................................. 53
CMA Menu ...................................................................................................................................... 54
Login Credentials Menu .................................................................................................................. 54
TLS Menu ......................................................................................................................................... 55
TLS Profile Menu ............................................................................................................................. 55
Contents
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Applications Menu .......................................................................................................................... 56
Syslog Menu .................................................................................................................................... 56
Chapter 4: Setting Up the Provisioning Server ................................................ 59
Why Use a Provisioning Server? ......................................................................................................... 60
Provisioning Server Security Policy ..................................................................................................... 60
Setting up an FTP Server as Your Provisioning Server ........................................................................ 61
Downloading Polycom UC Software Files to the Provisioning Server ................................................ 62
Deploying Phones from the Provisioning Server ................................................................................ 63
Upgrading Polycom UC Software ........................................................................................................ 66
Upgrading Your Phones to UC Software 4.0.1 ................................................................................ 68
Upgrading from UC Software 4.0.0 to UCS Software 4.0.1 ......................................................... 68
Upgrading Current Phones to UC Software 4.0 .............................................................................. 69
Supporting Legacy Phones .............................................................................................................. 70
Provisioning SoundStation IP 7000 Phones Using C-Link.................................................................... 72
Provisioning VVX Phones Using a Polycom CMA System ................................................................... 73
Provisioning Using Polycom CMA ............................................................................................... 74
Disabling the Polycom CMA System ........................................................................................... 75
Upgrading Polycom UC Software Using Polycom CMA .............................................................. 76
Monitoring by Polycom CMA ...................................................................................................... 76
Provisioning SpectraLink 8400 Series Wireless Handsets ................................................................... 77
Part III: Configuring Your System .......................................... 79
Chapter 5: Setting Up Basic Phone Features ................................................... 81
Basic Phone Features at a Glance ....................................................................................................... 81
Configuring the Call Logs .................................................................................................................... 82
Example Call Log Configuration ...................................................................................................... 84
Understanding the Call Timer ............................................................................................................. 85
Configuring Call Waiting Alerts ........................................................................................................... 86
Example Call Waiting Configuration ............................................................................................... 86
Called Party Identification................................................................................................................... 87
Configuring Calling Party Identification .............................................................................................. 87
Example Calling Party Configuration .............................................................................................. 88
Configuring PSTN Calling Party Identification ..................................................................................... 88
Enabling Missed Call Notification ....................................................................................................... 89
Example Missed Call Notification Configuration............................................................................. 90
Connected Party Identification ........................................................................................................... 90
Distinctive Incoming Call Treatment ................................................................................................... 90
Example Call Treatment Configuration ........................................................................................... 91
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Applying Distinctive Ringing................................................................................................................ 92
Example Distinctive Ringing Configuration ..................................................................................... 93
Applying Distinctive Call Waiting ........................................................................................................ 93
Example Distinctive Call Waiting Configuration ............................................................................. 94
Configuring Do Not Disturb ................................................................................................................. 94
Example Do Not Disturb Configuration ........................................................................................... 96
Configuring the Handset, Headset, and Speakerphone ..................................................................... 97
Example Handset, Headset, and Speakerphone Configuration ...................................................... 98
Using the Local Contact Directory ...................................................................................................... 98
Example Configuration .................................................................................................................. 100
Using the Local Digit Map ................................................................................................................. 101
Understanding Digit Map Rules .................................................................................................... 102
Microphone Mute ............................................................................................................................. 104
Using the Speed Dial Feature ............................................................................................................ 104
Example Speed Dial Configuration ................................................................................................ 105
Setting the Time and Date Display .................................................................................................... 107
Example Configuration .................................................................................................................. 107
Adding an Idle Display Image ............................................................................................................ 109
Example Idle Display Image Configuration ................................................................................... 110
Ethernet Switch ................................................................................................................................. 111
Setting a Graphic Display Background .............................................................................................. 112
Example Graphic Display Background Configuration ................................................................... 113
Enabling Multikey Answer ................................................................................................................ 115
Example Multikey Answer Configuration ...................................................................................... 116
Enabling Automatic Off-Hook Call Placement .................................................................................. 116
Example Automatic Off-Hook Placement Configuration .............................................................. 117
Enabling Call Hold ............................................................................................................................. 117
Example Call Hold Configuration .................................................................................................. 118
Using Call Transfer ............................................................................................................................ 119
Example Call Transfer Configuration ............................................................................................ 120
Creating Local and Centralized Conferences .................................................................................... 121
Enabling Conference Management .................................................................................................. 121
Example Conference Management Configuration ........................................................................ 122
Configuring Call Forwarding.............................................................................................................. 123
Example Call Forwarding Configuration ....................................................................................... 124
Configuring Directed Call Pick-Up ..................................................................................................... 125
Example Directed Call Pickup Configuration ................................................................................. 126
Enabling Group Call Pickup ............................................................................................................... 127
Example Group Call Pickup Configuration .................................................................................... 128
Configuring Call Park and Retrieve ................................................................................................... 129
Example Call Park and Retrieve Configuration ............................................................................. 130
Enabling Last Call Return .................................................................................................................. 131
Contents
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Example Configuration for Last Call Return .................................................................................. 131
Chapter 6: Setting Up Advanced Phone Features ......................................... 135
Configuring the Phone’s Keypad Interface ....................................................................................... 137
Assigning Multiple Line Keys Per Registration .................................................................................. 138
Example Configuration .................................................................................................................. 139
Enabling Multiple Call Appearances ................................................................................................. 139
Example Multiple Call Appearances Configuration....................................................................... 140
Customizing and Downloading Fonts ............................................................................................... 141
Setting the Phone Language ............................................................................................................. 142
Example Phone Language Configuration ...................................................................................... 142
Enabling Instant Messaging .............................................................................................................. 144
Example Instant Messaging Configuration ................................................................................... 145
Synthesized Call Progress Tones ....................................................................................................... 146
Using the Microbrowser and Web Browser ..................................................................................... 146
Example Microbrowser and Web Browser Configuration ............................................................. 148
Configuring Real-Time Transport Protocol Ports .............................................................................. 150
Example Real-Time Transport Protocol Configuration .................................................................. 151
Configuring Network Address Translation ........................................................................................ 152
Example Network Address Translation Configuration .................................................................. 152
Using the Corporate Directory .......................................................................................................... 153
Example Corporate Directory Configuration ................................................................................. 155
Directory Integration ........................................................................................................................ 157
Using the Global Address Book ..................................................................................................... 157
Example Global Address Book Configuration ........................................................................... 158
Using the Personal Address Book .................................................................................................. 160
Example Personal Address Book Configuration ........................................................................ 161
CMA Directory ................................................................................................................................... 162
Recording and Playing Audio Calls .................................................................................................... 163
Example Call Recording Configuration .......................................................................................... 164
Configuring the Digital Picture Frame ............................................................................................... 167
Example Digital Picture Frame Configuration ............................................................................... 167
Configuring Enhanced Feature Keys ................................................................................................. 169
Some Guidelines for Configuring Enhanced Feature Keys ............................................................ 170
Enhanced Feature Key Examples .................................................................................................. 171
Understanding Macro Definitions ................................................................................................. 172
Macro Action ................................................................................................................................. 172
Prompt Macro Substitution ........................................................................................................... 174
Expanded Macros .......................................................................................................................... 174
Special Characters ......................................................................................................................... 174
Example Macro ............................................................................................................................. 174
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Configuring Soft Keys ........................................................................................................................ 176
Example Soft Key Configurations .................................................................................................. 178
Enabling the Power Saving Feature .................................................................................................. 180
Example Power-Saving Configuration ........................................................................................... 182
Configuring Push-to-Talk and Group Paging ..................................................................................... 182
Push-to-Talk .................................................................................................................................. 183
Group Paging ................................................................................................................................ 184
Example PTT/Paging Configuration .............................................................................................. 185
PTT Mode Channels .................................................................................................................. 186
Paging Mode Groups ................................................................................................................. 187
Flexible Line Key Assignment ............................................................................................................ 187
Example Flexible Line Key Assignment Configuration ................................................................... 188
Configuring Shared Call Appearances ............................................................................................... 189
Example Configuration .................................................................................................................. 191
Phone A ..................................................................................................................................... 192
Phone B ..................................................................................................................................... 193
Multiple Appearance Directory Number – Single Call Appearance .................................................. 193
Example Multiple Appearance Directory Number - Single Call Appearance Configuration ......... 194
Privacy Settings in Multiple Appearance Directory Number – Single Call Appearance ................ 195
Privacy Settings – when the shared line is set to private on the GENBAND server .................. 195
Example Configuration .......................................................................................................... 195
Privacy Settings – when the shared line is set to shared on the GENBAND server .............. Error!
Bookmark not defined.
Example Configuration ............................................................... Error! Bookmark not defined.
Enabling Bridged Line Appearance ................................................................................................... 195
Example Bridged Line Appearance Configuration......................................................................... 202
Using Busy Lamp Field ...................................................................................................................... 204
Example BLF Configuration ........................................................................................................... 206
Enabling Voicemail Integration ......................................................................................................... 208
Example Voicemail Configuration ................................................................................................. 209
Enabling Multiple Registrations ........................................................................................................ 210
Example Multiple Registration Configuration ............................................................................... 211
Configuring SIP-B Automatic Call Distribution .................................................................................. 213
Example SIP-B Automatic Call Distribution Configuration ............................................................ 214
Configuring Feature Synchronized Automatic Call Distribution ....................................................... 216
Example Feature Synchronized ACD Configuration ...................................................................... 218
Setting Up Server Redundancy ......................................................................................................... 221
DNS SIP Server Name Resolution ...................................................................................................... 222
Behavior When the Primary Server Connection Fails .................................................................... 223
Phone Configuration ................................................................................................................. 224
Phone Operation for Registration ............................................................................................. 224
Recommended Practices for Fallback Deployments ..................................................................... 225
Contents
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Using the Presence Feature .............................................................................................................. 225
Example Presence Configuration .................................................................................................. 226
Using CMA Presence ......................................................................................................................... 227
Enabling Access URL in SIP Messages ............................................................................................... 228
Example Access URL in SIP Messages Configuration .................................................................... 230
Configuring the Static DNS Cache ..................................................................................................... 231
Example Static DNS Cache Configuration ..................................................................................... 232
Displaying SIP Header Warnings ....................................................................................................... 235
Example Display of Warnings from SIP Headers Configuration .................................................... 235
Quick Setup of Polycom Phones ....................................................................................................... 236
Example Quick Setup Configuration .............................................................................................. 237
Provisional Polling of Polycom Phones ............................................................................................. 238
Example Provisional Polling Configuration ................................................................................... 239
Setting Up Microsoft Live Communications Server 2005 Integration .............................................. 239
Example Microsoft Live Communications Server 2005 Integration .............................................. 240
Example LCS 2005 Integration Configuration (Single Registration) .............................................. 243
Setting Up Microsoft Office Communications Server 2007 R2 Integration ...................................... 248
Example OCS 2007 R2 Integration Configuration (Single Registration) ........................................ 249
Setting Up Microsoft Lync Server 2010 Integration ......................................................................... 254
Example Microsoft Lync 2010 Integration Configuration (Single Registration) ............................ 256
Enabling Polycom Desktop Connector Integration ........................................................................... 261
Example PDC Configuration .......................................................................................................... 262
Enabling Microsoft Exchange Calendar Integration ......................................................................... 263
Example Exchange Calendar Configuration .................................................................................. 265
Configuring the Polycom Quick Barcode Connector Application ..................................................... 266
Example QBC Configuration .......................................................................................................... 267
Configuring the Open Application Interface ..................................................................................... 268
Example OAI Configuration ........................................................................................................... 268
Enabling Location Services ................................................................................................................ 269
Example Location Service Integration Configuration .................................................................... 269
Changing the Device Parameters ...................................................................................................... 270
Chapter 7: Setting Up Phone Audio Features................................................ 271
Customizing Audio Sound Effects ..................................................................................................... 272
Example Configuration .................................................................................................................. 273
Context Sensitive Volume Control .................................................................................................... 274
Voice Activity Detection .................................................................................................................... 274
Generating Dual Tone Multi-Frequency (DTMF) Tones .................................................................... 275
DTMF Event RTP Payload .................................................................................................................. 275
Acoustic Echo Cancellation ............................................................................................................... 276
Audio Codecs .................................................................................................................................... 276
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IP Type-of-Service ............................................................................................................................. 280
IEEE 802.1p/Q ................................................................................................................................... 281
Voice Quality Monitoring .................................................................................................................. 281
Treble and Bass Controls .................................................................................................................. 283
Audible Ringer Location .................................................................................................................... 283
Notification Profiles .......................................................................................................................... 283
Bluetooth Headset Support .............................................................................................................. 284
Built-In Audio Processing Features ................................................................................................... 285
Automatic Gain Control ................................................................................................................ 285
Background Noise Suppression ..................................................................................................... 285
Comfort Noise Fill .......................................................................................................................... 285
Dynamic Noise Reduction ............................................................................................................. 285
Jitter Buffer and Packet Error Concealment .................................................................................. 285
Low-Delay Audio Packet Transmission.......................................................................................... 285
Chapter 8: Setting Up Phone Video Features ................................................ 287
Video Transmission ........................................................................................................................... 287
Video Codecs..................................................................................................................................... 289
H.323 Protocol .................................................................................................................................. 290
Supported Video Standards........................................................................................................... 292
Supported Polycom Interoperability ............................................................................................. 292
Using the H.323 Protocol .............................................................................................................. 293
Switching Between Voice and Video During Calls ............................................................................ 295
Chapter 9: Setting Up User and Phone Security Features ............................. 297
Local User and Administrator Passwords ......................................................................................... 297
Incoming Signaling Validation ........................................................................................................... 298
Configuration File Encryption ........................................................................................................... 299
Digital Certificates ............................................................................................................................. 299
TLS Profiles ........................................................................................................................................ 302
Downloading Certificates to a Polycom Phone ............................................................................. 304
Configuring TLS Profiles ................................................................................................................ 304
Supporting Mutual TLS Authentication ............................................................................................ 305
Configurable TLS Cipher Suites ......................................................................................................... 306
Secure Real-Time Transport Protocol ............................................................................................... 308
Locking the Phone ............................................................................................................................. 310
Locking the Keypad on Your SpectraLink Handset ........................................................................... 312
Secondary Port Link Status Report ................................................................................................... 312
Supporting 802.1X Authentication ................................................................................................... 313
Using User Profiles ............................................................................................................................ 315
Creating a Phone Configuration File ......................................................................................... 317
Contents
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Creating a User Configuration File ............................................................................................ 318
Chapter 10: Simplified Provisioning Using the Polycom Web Configuration
Utility ........................................................................................................... 321
Getting Started with the Polycom Web Configuration Utility .......................................................... 322
Choosing Language Files for the Web Configuration Utility Interface ............................................. 324
Part IV: System Maintenance Tasks .................................... 327
Chapter 11: Troubleshooting Your Polycom Phones ..................................... 329
Understanding Error Message Types ................................................................................................ 330
Updater Error Messages ............................................................................................................... 330
Polycom UC Software Error Messages .......................................................................................... 330
Status Menu ...................................................................................................................................... 334
Log Files ............................................................................................................................................. 334
Reading a Boot Log File ................................................................................................................. 337
Reading an Application Log File .................................................................................................... 339
Reading a Syslog File ..................................................................................................................... 340
Managing the Phone’s Memory Resources ...................................................................................... 340
Identifying Symptoms ................................................................................................................... 341
Checking the Phone’s Available Memory ...................................................................................... 341
Managing the Phone Features ...................................................................................................... 342
Testing Phone Hardware................................................................................................................... 344
Uploading a Phone’s Configuration .................................................................................................. 344
Network Diagnostics ......................................................................................................................... 345
Ports Used on Polycom Phones ........................................................................................................ 345
Power and Startup Issues ................................................................................................................. 346
Dial Pad Issues................................................................................................................................... 347
Screen and System Access Issues ..................................................................................................... 348
Calling Issues ..................................................................................................................................... 348
Display Issues .................................................................................................................................... 349
Audio Issues ...................................................................................................................................... 350
Licensed Feature Issues .................................................................................................................... 351
Upgrading Issues ............................................................................................................................... 351
SoundStation Duo Failover Issues ..................................................................................................... 353
Chapter 12: Miscellaneous Maintenance Tasks ............................................ 355
Trusted Certificate Authority List ...................................................................................................... 355
Encrypting Configuration Files .......................................................................................................... 358
Polycom UC Software Dependencies ................................................................................................ 360
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Supported SoundStation IP 7000, Polycom HDX, and Polycom RealPresence Group System Software
Interoperability ................................................................................................................................. 361
Supported VVX 1500 and CMA Server Interoperability .................................................................... 362
Multiple Key Combinations ............................................................................................................... 362
Rebooting the Phone ..................................................................................................................... 362
Resetting to Factory Defaults ........................................................................................................ 363
Updating Log Files ......................................................................................................................... 364
Default Feature Key Layouts ............................................................................................................. 364
Internal Key Functions ...................................................................................................................... 376
Assigning a VLAN ID Using DHCP ...................................................................................................... 380
Parsing Vendor ID Information ......................................................................................................... 381
Product, Model, and Part Number Mapping .................................................................................... 383
Disabling the PC Ethernet Port ......................................................................................................... 384
Capturing the Phone’s Current Screen ............................................................................................. 385
LLDP and Supported TLVs ................................................................................................................. 385
Supported TLVs ............................................................................................................................. 387
System and Model Names ........................................................................................................ 390
PMD Advertise and Operational MAU ...................................................................................... 391
Power Values............................................................................................................................. 391
Part V: Polycom UC Software Configuration Parameters .... 393
Chapter 13: Polycom UC Software Configuration Files ................................. 395
Master Configuration Files ................................................................................................................ 396
Example One ................................................................................................................................. 398
Example Two ................................................................................................................................. 399
Template Files ................................................................................................................................... 399
Configuration Parameter Overview .................................................................................................. 401
Chapter 14: Configuration Parameters ......................................................... 403
<acd/> ............................................................................................................................................... 406
<apps/> ............................................................................................................................................. 407
<attendant> ...................................................................................................................................... 410
<bg/> ................................................................................................................................................. 412
<bitmap/> ......................................................................................................................................... 415
<bluetooth/> ..................................................................................................................................... 416
<button/> .......................................................................................................................................... 416
<call/> ............................................................................................................................................... 416
<callLists/> ........................................................................................................................................ 422
<device/> .......................................................................................................................................... 423
Contents
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<dialplan/> ........................................................................................................................................ 434
<dir> .................................................................................................................................................. 437
Alternate <alt/> ............................................................................................................................. 437
<local/> ............................................................................................... Error! Bookmark not defined.
<corp/> ................................................................................................ Error! Bookmark not defined.
<divert/> ........................................................................................................................................... 438
<dns/> ............................................................................................................................................... 444
DNS-A ............................................................................................................................................ 444
DNS-NAPTR ................................................................................................................................... 444
DNS-SRV ........................................................................................................................................ 445
<efk/> ................................................................................................................................................ 446
<exchange/> ..................................................................................................................................... 447
<feature/> ......................................................................................................................................... 448
<font/> .............................................................................................................................................. 450
<httpd/> ............................................................................................................................................ 452
<key/> ............................................................................................................................................... 453
<keypadLock/> .................................................................................................................................. 455
<lcl/> ................................................................................................................................................. 455
<ml/> ............................................................................................................................................. 455
<datetime/> .................................................................................................................................. 458
SoundStation Duo Localization Preferences .................................................................................. 459
<license/> .......................................................................................................................................... 461
<lineKey/> ......................................................................................................................................... 462
<log/> ................................................................................................................................................ 462
<level/> <change/>and<render/> ................................................................................................. 464
<sched/> ........................................................................................................................................ 465
<mb/> ................................................................................................................................................ 466
<messaging/> .................................................................................................................................... 467
<msg/> .............................................................................................................................................. 468
<nat/> ............................................................................................................................................... 469
<np/> ................................................................................................................................................. 469
<oai/> ................................................................................................................................................ 481
<phoneLock/> ................................................................................................................................... 481
<pnet/> ............................................................................................................................................. 482
<powerSaving/> ................................................................................................................................ 483
<pres/> .............................................................................................................................................. 484
<prov/> ............................................................................................................................................. 485
<pstn/> .............................................................................................................................................. 487
<ptt/> ................................................................................................................................................ 487
<qbc/> ............................................................................................................................................... 491
<qos/> ............................................................................................................................................... 492
<reg/> ................................................................................................................................................ 494
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<request/> ........................................................................................................................................ 502
<roaming_buddies/> ......................................................................................................................... 502
<roaming_privacy/> .......................................................................................................................... 503
<saf/> ................................................................................................................................................ 503
<se/> ................................................................................................................................................. 505
<pat/> ........................................................................................................................................... 506
<rt/> .............................................................................................................................................. 510
<sec/> ................................................................................................................................................ 511
<encryption/> ................................................................................................................................ 512
<pwd/><length/> .......................................................................................................................... 513
<srtp/> ........................................................................................................................................... 513
<H235/> ........................................................................................................................................ 515
<dot1x><eapollogoff/> ................................................................................................................. 516
<hostmovedetect/> ....................................................................................................................... 516
<TLS/> ........................................................................................................................................... 517
<profile/> .................................................................................................................................. 519
<profileSelection/> .................................................................................................................... 520
<softkey/> ......................................................................................................................................... 521
<tcpIpApp/> ...................................................................................................................................... 523
<dns/> ........................................................................................................................................... 523
<sntp/> .......................................................................................................................................... 524
<port/><rtp/> ................................................................................................................................ 526
<keepalive/> .................................................................................................................................. 527
<fileTransfer/>............................................................................................................................... 527
<tones/> ............................................................................................................................................ 528
<DTMF/> ....................................................................................................................................... 528
<chord/> ........................................................................................................................................ 529
<up/> ................................................................................................................................................. 530
<upgrade/> ....................................................................................................................................... 534
<video/> ............................................................................................................................................ 535
<codecs/> ...................................................................................................................................... 536
<codecPref/> ............................................................................................................................. 536
<profile/> .................................................................................................................................. 537
<camera/> ..................................................................................................................................... 540
<localCameraView/> ..................................................................................................................... 541
<voice/> ............................................................................................................................................ 542
<codecPref/> ................................................................................................................................. 542
<volume/> ..................................................................................................................................... 544
<vad/> ........................................................................................................................................... 545
<quality monitoring/> ................................................................................................................... 545
<rxQoS/> ....................................................................................................................................... 547
<voIpProt/> ....................................................................................................................................... 548
Contents
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<server/> ....................................................................................................................................... 548
<SDP/> ........................................................................................................................................... 551
<SIP/> ............................................................................................................................................ 552
<H323/> ........................................................................................................................................ 560
<webutility/> ..................................................................................................................................... 561
<wifi/> ............................................................................................................................................... 561
Part VI: References ............................................................. 563
Chapter 15: Session Initiation Protocol (SIP) ................................................ 565
RFC and Internet Draft Support ........................................................................................................ 565
Request Support ............................................................................................................................ 567
Header Support ............................................................................................................................. 568
Response Support .......................................................................................................................... 571
1xx Responses - Provisional ...................................................................................................... 571
2xx Responses - Success ............................................................................................................ 572
3xx Responses - Redirection ..................................................................................................... 572
4xx Responses - Request Failure ............................................................................................... 572
5xx Responses - Server Failure .................................................................................................. 574
6xx Responses - Global Failure .................................................................................................. 574
Hold Implementation .................................................................................................................... 575
Reliability of Provisional Responses .............................................................................................. 575
Transfer ......................................................................................................................................... 575
Third Party Call Control ................................................................................................................. 575
SIP for Instant Messaging and Presence Leveraging Extensions .................................................. 576
Shared Call Appearance Signaling ................................................................................................ 576
Bridged Line Appearance Signaling .............................................................................................. 576
Chapter 16: Polycom UC Software Menu System ......................................... 577
Chapter 17: Third Party Software ................................................................. 583
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Introduction
About This Guide
The Polycom® UC Software Administrator’s Guide provides instructions for installing, provisioning, and
administering Polycom phones. This guide will help you understand the Polycom VoIP network and
telephony components, and provides descriptions of all available phone features. Part I: Getting Started
of this guide gives you an overview of the Polycom phones and of the Polycom UC Software. Part II:
Setting Up Your System provides you essential information on how to set up your phone network and a
provisioning server. Part III: Configuring Your System is devoted to descriptions of the phone features
you can configure on the phones, which include brief examples of feature configurations. Part IV:
System Maintenance Tasks identifies troubleshooting issues and tips as well as software and hardware
maintenance tasks. Part V: Polycom UC Software Configuration Parameters is an exhaustive account of
the phone feature parameters you can configure, their values and description; Chapter 14 is essentially
a reference section to help you configure the phone features in Part III. Part VI: References provides
further reference material that can help you understand the Session Initiation Protocol (SIP), navigate
the phone menu structure, and view copyright statements for third-party software products that run on
Polycom phones. This guide will help you perform the following tasks:
Install and configure your phone on a network server or Web server
Configure your phone’s features and functions
Configure your phone’s user settings
Troubleshoot common phone issues
This guide describes a method for provisioning Polycom phones. Although there are other methods, the
method described in this guide provides the most flexibility and manageability, and is the recommended
approach for enterprise installations.
Who Should Read This Guide?
System administrators and network engineers should read this guide to learn how properly to set up
Polycom phones. This guide describes administration-level tasks and is not intended for end users.
Before reading this guide, you should be familiar with the following:
Computer networking and driver administration for your operating system
An XML editor
The XML-based configuration file format that the Polycom UC Software and its supported phones
use
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How This Guide is Organized
This guide is organized into seven parts. Each part contains multiple chapters. The parts are sequenced
in the same way you would deploy Polycom phones.
The parts contain the following chapters:
Part I: Getting Started
Chapter 1, “Welcome to the Polycom UC Software Family of Phones”, introduces the Polycom phones
that support the latest Polycom UC Software.
Chapter 2, “The Polycom UC Software Big Picture”, shows you how Polycom phones fit in your
organization and details about the Polycom UC Software architecture.
Part II: Setting Up Your System
Chapter 3, “Setting Up Your Phone Network”, describes how to set up your network.
Chapter 4, “Setting Up the Provisioning Server”, provides basic and advanced instructions on how to set
up a provisioning server, deploy the Polycom phones from the provisioning server, and upgrade the
phone’s software.
Part III: Configuring Your System
Chapter 5, “Setting Up Basic Phone Features”, describes how to configure and use basic phone features
like call waiting and speed dials.
Chapter 6, “Setting Up Advanced Phone Features”, shows you how to configure and use advanced
phone features like corporate directory and voice mail.
Chapter 7, “Setting Up Audio Features”, provides information on configuring and using audio features
like voice quality monitoring.
Chapter 8, “Setting Up Phone Video Features”, shows you how to configure and use video features like
the H.323 protocol.
Chapter 9, “Setting Up User and Phone Security Features”, describes how to configure and use security
features like locking the phone.
Chapter 10, “Configuring Polycom Phones Locally”, shows you how to use the phone’s user interface and
the Web Configuration Utility to configure the phone.
Part IV: System Maintenance Tasks
Chapter 11, “Troubleshooting Your Polycom Phones”, explains error messages and how to read the
phone’s log files.
Chapter 12, “Miscellaneous Maintenance Tasks”, gives information about tasks like displaying a logo on
a phone display and taking pictures of the phone’s screen.
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Part V: Polycom UC Software Configuration Parameters
Chapter 13, “Polycom UC Software Configuration Files”, provides examples of Polycom UC Software
configuration files.
Chapter 14, “Configuration Parameters”, provides detailed descriptions of all of the configuration
parameters that the Polycom UC Software uses.
Part VI: References
Chapter 15, “Session Initiation Protocol (SIP)”, provides information on the SIP RFCs supported by the
Polycom UC Software.
Chapter 16, “Polycom UC Software Menu System”, shows the menu structure of the Polycom UC
Software as it displays on Polycom phones.
Chapter 17, “Third Party Software”, outlines licensing information on the third party software used by
the Polycom UC Software.
What’s New in This Guide
The content in this guide has been significantly revised for clarity and to provide more information to
system administrators who are new to deploying Polycom phones. Specifically, Part III: Configuring Your
System has been modified to include clearer descriptions and example configurations.
Conventions Used in This Guide
The following icons are used to alert you to various types of important information in this guide:
Table I-1:Icons Used in this Guide
Name
Icon
Description
Note
The Note icon highlights information of interest or important information
needed to be successful in accomplishing a procedure or to understand a
concept.
Administrator
Tip
The Administrator Tip icon highlights techniques, shortcuts, or productivity
related tips.
Caution
The Caution icon highlights information you need to know to avoid a hazard that
could potentially impact device performance, application functionality, or
successful feature configuration.
Warning
The Warning icon highlights an action you must perform (or avoid) to prevent
issues that may cause you to lose information or your configuration setup,
and/or affect phone or network performance.
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Name
Icon
Description
Web Info
The Web Info icon highlights supplementary information available online such as
documents or downloads on support.polycom.com or other locations.
Timesaver
The Timesaver icon highlights a faster or alternative method for accomplishing a
method or operation.
Power Tip
The Power Tip icon faster, alternative procedures for advanced administrators
already familiar with the techniques being discussed.
Troubleshooting
The Troubleshooting icon highlights information that may help you solve a
relevant problem or to refer you to other relevant troubleshooting resources.
Settings
The Settings icon highlights settings you may need to choose for a specific
behavior, to enable a specific feature, or to access customization options.
A few typographic conventions, listed next, are used in this guide to distinguish types of in-text
information.
Table I-2: Typographic Conventions
Convention
Description
Bold
Highlights interface items such as menus, soft keys, file names, and directories.
Also used to represent menu selections and text entry to the phone.
Italics
Used to emphasize text, to show example values or inputs, and to show titles of
reference documents available from the Polycom Support Web site and other
reference sites.
Blue
Used for cross-references to other sections, chapters, or parts in this document.
Underlined Blue
Used for URL links to external Web pages or documents. If you click on text in
this style, you will be linked to an external document or Web page.
Blue Text
Used for cross references to other sections within this document. If you click on
text in this style, you will be taken to another part of this document.
Fixed-width-font
Used for code fragments and parameter names.
This guide also uses a few writing conventions to distinguish conditional information.
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