Poly VVX 1500 D Administrator Guide

ADMINISTRATOR’S GUIDE

UC Software 4.0.5

Software 4.0.5 | December 2013 | 3725-46158-001 Rev A

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another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose,

without the express written permission of Polycom, Inc.

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written permission of Polycom.

End User License Agreement

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be bound by the terms and conditions of the End User License Agreement for this product.

Patent Information

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applications held by Polycom, Inc.

Open Source Software Used in this Product

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cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the

open source software code used in this product, contact Polycom by email at [email protected]

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Disclaimer

While Polycom uses reasonable efforts to include accurate and up-to-date information in this document, Polycom

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Contents

Trademarks ................................................................................................................................... ii

End User License Agreement ........................................................................................................ ii

Patent Information ........................................................................................................................ ii

Open Source Software Used in this Product ................................................................................. ii

Disclaimer ...................................................................................................................................... ii

Limitation of Liability ..................................................................................................................... ii

Customer Feedback ...................................................................................................................... ii

Introduction ................................................................................................. xvii

About This Guide................................................................................................................................ xvii

Who Should Read This Guide? ........................................................................................................... xvii

How This Guide is Organized ............................................................................................................ xviii

What’s New in This Guide ................................................................................................................... xix

Conventions Used in This Guide ......................................................................................................... xix

Recommended Software Tools ........................................................................................................... xxi

Reading the Feature Parameter Tables .............................................................................................. xxi

Example One: Feature Parameter Tables ...................................................................................... xxii

Example Two: Configuring Grouped Parameters .......................................................................... xxiii

Recommended References ............................................................................................................... xxvi

Getting Help and Support ................................................................................................................. xxvi

Part I: Getting Started ............................................................ 1

Chapter 1: Welcome to the Polycom UC Software Family of Phones ................ 3

The Polycom UC Software Family of Phones ........................................................................................ 3

Key Features of Your Polycom Phones ................................................................................................. 6

What’s New in Polycom UC Software 4.0.1? ........................................................................................ 8

Chapter 2: The Polycom UC Software Big Picture ............................................. 9

Where Polycom Phones Fit in Your Network...................................................................................... 10

Understanding Polycom Phone Software Architecture ...................................................................... 11

What is the Updater? ...................................................................................................................... 12

What is the Polycom UC Software? ................................................................................................ 13

What are the Configuration Files? .................................................................................................. 14

Master Configuration File ........................................................................................................... 14

Polycom UC Software Configuration Files .................................................................................. 15

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User-Specific Configuration Files ................................................................................................ 15

Override Files .............................................................................................................................. 15

What are the Resource Files? .......................................................................................................... 15

Central Provisioning Versus Manual Provisioning .......................................................................... 16

Central Provisioning .................................................................................................................... 17

Manual Provisioning ................................................................................................................... 19

Features Available on Your Polycom Phones...................................................................................... 19

Part II: Setting Up Your System ............................................. 27

Chapter 3: Setting Up Your Phone Network ................................................... 29

Establishing Link Connectivity ............................................................................................................. 30

Wired Devices .................................................................................................................................. 30

Wireless Devices .............................................................................................................................. 30

Security and Quality of Service Settings ............................................................................................. 30

VLANs and Wired Devices ............................................................................................................... 30

802.1X Authentication .................................................................................................................... 31

IP Communication Settings ................................................................................................................. 32

PSTN Communications Settings .......................................................................................................... 34

Provisioning Server Discovery ............................................................................................................. 36

Supported Provisioning Protocols ................................................................................................... 37

Phone Network Menus ....................................................................................................................... 38

Main Menu ...................................................................................................................................... 40

Provisioning Server Menu ............................................................................................................... 41

DHCP Menu ..................................................................................................................................... 43

Network Interfaces Menu (Ethernet Menu) .................................................................................... 44

VLAN Menu ..................................................................................................................................... 46

802.1X Menu ................................................................................................................................... 47

PAC File Information ....................................................................................................................... 48

Wi-Fi Menu ...................................................................................................................................... 48

WEP Menu ....................................................................................................................................... 50

WPA (2) PSK Menu .......................................................................................................................... 50

WPA2-Enterprise Menu ................................................................................................................... 51

Radio Menu ..................................................................................................................................... 52

5 GHz Menu ..................................................................................................................................... 52

2.4 GHz Menu .................................................................................................................................. 53

USBNet Menu .................................................................................................................................. 53

CMA Menu ...................................................................................................................................... 54

Login Credentials Menu .................................................................................................................. 54

TLS Menu ......................................................................................................................................... 55

TLS Profile Menu ............................................................................................................................. 55

Contents

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Applications Menu .......................................................................................................................... 56

Syslog Menu .................................................................................................................................... 56

Chapter 4: Setting Up the Provisioning Server ................................................ 59

Why Use a Provisioning Server? ......................................................................................................... 60

Provisioning Server Security Policy ..................................................................................................... 60

Setting up an FTP Server as Your Provisioning Server ........................................................................ 61

Downloading Polycom UC Software Files to the Provisioning Server ................................................ 62

Deploying Phones from the Provisioning Server ................................................................................ 63

Upgrading Polycom UC Software ........................................................................................................ 66

Upgrading Your Phones to UC Software 4.0.1 ................................................................................ 68

Upgrading from UC Software 4.0.0 to UCS Software 4.0.1 ......................................................... 68

Upgrading Current Phones to UC Software 4.0 .............................................................................. 69

Supporting Legacy Phones .............................................................................................................. 70

Provisioning SoundStation IP 7000 Phones Using C-Link.................................................................... 72

Provisioning VVX Phones Using a Polycom CMA System ................................................................... 73

Provisioning Using Polycom CMA ............................................................................................... 74

Disabling the Polycom CMA System ........................................................................................... 75

Upgrading Polycom UC Software Using Polycom CMA .............................................................. 76

Monitoring by Polycom CMA ...................................................................................................... 76

Provisioning SpectraLink 8400 Series Wireless Handsets ................................................................... 77

Part III: Configuring Your System .......................................... 79

Chapter 5: Setting Up Basic Phone Features ................................................... 81

Basic Phone Features at a Glance ....................................................................................................... 81

Configuring the Call Logs .................................................................................................................... 82

Example Call Log Configuration ...................................................................................................... 84

Understanding the Call Timer ............................................................................................................. 85

Configuring Call Waiting Alerts ........................................................................................................... 86

Example Call Waiting Configuration ............................................................................................... 86

Called Party Identification................................................................................................................... 87

Configuring Calling Party Identification .............................................................................................. 87

Example Calling Party Configuration .............................................................................................. 88

Configuring PSTN Calling Party Identification ..................................................................................... 88

Enabling Missed Call Notification ....................................................................................................... 89

Example Missed Call Notification Configuration............................................................................. 90

Connected Party Identification ........................................................................................................... 90

Distinctive Incoming Call Treatment ................................................................................................... 90

Example Call Treatment Configuration ........................................................................................... 91

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Applying Distinctive Ringing................................................................................................................ 92

Example Distinctive Ringing Configuration ..................................................................................... 93

Applying Distinctive Call Waiting ........................................................................................................ 93

Example Distinctive Call Waiting Configuration ............................................................................. 94

Configuring Do Not Disturb ................................................................................................................. 94

Example Do Not Disturb Configuration ........................................................................................... 96

Configuring the Handset, Headset, and Speakerphone ..................................................................... 97

Example Handset, Headset, and Speakerphone Configuration ...................................................... 98

Using the Local Contact Directory ...................................................................................................... 98

Example Configuration .................................................................................................................. 100

Using the Local Digit Map ................................................................................................................. 101

Understanding Digit Map Rules .................................................................................................... 102

Microphone Mute ............................................................................................................................. 104

Using the Speed Dial Feature ............................................................................................................ 104

Example Speed Dial Configuration ................................................................................................ 105

Setting the Time and Date Display .................................................................................................... 107

Example Configuration .................................................................................................................. 107

Adding an Idle Display Image ............................................................................................................ 109

Example Idle Display Image Configuration ................................................................................... 110

Ethernet Switch ................................................................................................................................. 111

Setting a Graphic Display Background .............................................................................................. 112

Example Graphic Display Background Configuration ................................................................... 113

Enabling Multikey Answer ................................................................................................................ 115

Example Multikey Answer Configuration ...................................................................................... 116

Enabling Automatic Off-Hook Call Placement .................................................................................. 116

Example Automatic Off-Hook Placement Configuration .............................................................. 117

Enabling Call Hold ............................................................................................................................. 117

Example Call Hold Configuration .................................................................................................. 118

Using Call Transfer ............................................................................................................................ 119

Example Call Transfer Configuration ............................................................................................ 120

Creating Local and Centralized Conferences .................................................................................... 121

Enabling Conference Management .................................................................................................. 121

Example Conference Management Configuration ........................................................................ 122

Configuring Call Forwarding.............................................................................................................. 123

Example Call Forwarding Configuration ....................................................................................... 124

Configuring Directed Call Pick-Up ..................................................................................................... 125

Example Directed Call Pickup Configuration ................................................................................. 126

Enabling Group Call Pickup ............................................................................................................... 127

Example Group Call Pickup Configuration .................................................................................... 128

Configuring Call Park and Retrieve ................................................................................................... 129

Example Call Park and Retrieve Configuration ............................................................................. 130

Enabling Last Call Return .................................................................................................................. 131

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Example Configuration for Last Call Return .................................................................................. 131

Chapter 6: Setting Up Advanced Phone Features ......................................... 135

Configuring the Phone’s Keypad Interface ....................................................................................... 137

Assigning Multiple Line Keys Per Registration .................................................................................. 138

Example Configuration .................................................................................................................. 139

Enabling Multiple Call Appearances ................................................................................................. 139

Example Multiple Call Appearances Configuration....................................................................... 140

Customizing and Downloading Fonts ............................................................................................... 141

Setting the Phone Language ............................................................................................................. 142

Example Phone Language Configuration ...................................................................................... 142

Enabling Instant Messaging .............................................................................................................. 144

Example Instant Messaging Configuration ................................................................................... 145

Synthesized Call Progress Tones ....................................................................................................... 146

Using the Microbrowser and Web Browser ..................................................................................... 146

Example Microbrowser and Web Browser Configuration ............................................................. 148

Configuring Real-Time Transport Protocol Ports .............................................................................. 150

Example Real-Time Transport Protocol Configuration .................................................................. 151

Configuring Network Address Translation ........................................................................................ 152

Example Network Address Translation Configuration .................................................................. 152

Using the Corporate Directory .......................................................................................................... 153

Example Corporate Directory Configuration ................................................................................. 155

Directory Integration ........................................................................................................................ 157

Using the Global Address Book ..................................................................................................... 157

Example Global Address Book Configuration ........................................................................... 158

Using the Personal Address Book .................................................................................................. 160

Example Personal Address Book Configuration ........................................................................ 161

CMA Directory ................................................................................................................................... 162

Recording and Playing Audio Calls .................................................................................................... 163

Example Call Recording Configuration .......................................................................................... 164

Configuring the Digital Picture Frame ............................................................................................... 167

Example Digital Picture Frame Configuration ............................................................................... 167

Configuring Enhanced Feature Keys ................................................................................................. 169

Some Guidelines for Configuring Enhanced Feature Keys ............................................................ 170

Enhanced Feature Key Examples .................................................................................................. 171

Understanding Macro Definitions ................................................................................................. 172

Macro Action ................................................................................................................................. 172

Prompt Macro Substitution ........................................................................................................... 174

Expanded Macros .......................................................................................................................... 174

Special Characters ......................................................................................................................... 174

Example Macro ............................................................................................................................. 174

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Configuring Soft Keys ........................................................................................................................ 176

Example Soft Key Configurations .................................................................................................. 178

Enabling the Power Saving Feature .................................................................................................. 180

Example Power-Saving Configuration ........................................................................................... 182

Configuring Push-to-Talk and Group Paging ..................................................................................... 182

Push-to-Talk .................................................................................................................................. 183

Group Paging ................................................................................................................................ 184

Example PTT/Paging Configuration .............................................................................................. 185

PTT Mode Channels .................................................................................................................. 186

Paging Mode Groups ................................................................................................................. 187

Flexible Line Key Assignment ............................................................................................................ 187

Example Flexible Line Key Assignment Configuration ................................................................... 188

Configuring Shared Call Appearances ............................................................................................... 189

Example Configuration .................................................................................................................. 191

Phone A ..................................................................................................................................... 192

Phone B ..................................................................................................................................... 193

Multiple Appearance Directory Number – Single Call Appearance .................................................. 193

Example Multiple Appearance Directory Number - Single Call Appearance Configuration ......... 194

Privacy Settings in Multiple Appearance Directory Number – Single Call Appearance ................ 195

Privacy Settings – when the shared line is set to private on the GENBAND server .................. 195

Example Configuration .......................................................................................................... 195

Privacy Settings – when the shared line is set to shared on the GENBAND server .............. Error!

Bookmark not defined.

Example Configuration ............................................................... Error! Bookmark not defined.

Enabling Bridged Line Appearance ................................................................................................... 195

Example Bridged Line Appearance Configuration......................................................................... 202

Using Busy Lamp Field ...................................................................................................................... 204

Example BLF Configuration ........................................................................................................... 206

Enabling Voicemail Integration ......................................................................................................... 208

Example Voicemail Configuration ................................................................................................. 209

Enabling Multiple Registrations ........................................................................................................ 210

Example Multiple Registration Configuration ............................................................................... 211

Configuring SIP-B Automatic Call Distribution .................................................................................. 213

Example SIP-B Automatic Call Distribution Configuration ............................................................ 214

Configuring Feature Synchronized Automatic Call Distribution ....................................................... 216

Example Feature Synchronized ACD Configuration ...................................................................... 218

Setting Up Server Redundancy ......................................................................................................... 221

DNS SIP Server Name Resolution ...................................................................................................... 222

Behavior When the Primary Server Connection Fails .................................................................... 223

Phone Configuration ................................................................................................................. 224

Phone Operation for Registration ............................................................................................. 224

Recommended Practices for Fallback Deployments ..................................................................... 225

Contents

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Using the Presence Feature .............................................................................................................. 225

Example Presence Configuration .................................................................................................. 226

Using CMA Presence ......................................................................................................................... 227

Enabling Access URL in SIP Messages ............................................................................................... 228

Example Access URL in SIP Messages Configuration .................................................................... 230

Configuring the Static DNS Cache ..................................................................................................... 231

Example Static DNS Cache Configuration ..................................................................................... 232

Displaying SIP Header Warnings ....................................................................................................... 235

Example Display of Warnings from SIP Headers Configuration .................................................... 235

Quick Setup of Polycom Phones ....................................................................................................... 236

Example Quick Setup Configuration .............................................................................................. 237

Provisional Polling of Polycom Phones ............................................................................................. 238

Example Provisional Polling Configuration ................................................................................... 239

Setting Up Microsoft Live Communications Server 2005 Integration .............................................. 239

Example Microsoft Live Communications Server 2005 Integration .............................................. 240

Example LCS 2005 Integration Configuration (Single Registration) .............................................. 243

Setting Up Microsoft Office Communications Server 2007 R2 Integration ...................................... 248

Example OCS 2007 R2 Integration Configuration (Single Registration) ........................................ 249

Setting Up Microsoft Lync Server 2010 Integration ......................................................................... 254

Example Microsoft Lync 2010 Integration Configuration (Single Registration) ............................ 256

Enabling Polycom Desktop Connector Integration ........................................................................... 261

Example PDC Configuration .......................................................................................................... 262

Enabling Microsoft Exchange Calendar Integration ......................................................................... 263

Example Exchange Calendar Configuration .................................................................................. 265

Configuring the Polycom Quick Barcode Connector Application ..................................................... 266

Example QBC Configuration .......................................................................................................... 267

Configuring the Open Application Interface ..................................................................................... 268

Example OAI Configuration ........................................................................................................... 268

Enabling Location Services ................................................................................................................ 269

Example Location Service Integration Configuration .................................................................... 269

Changing the Device Parameters ...................................................................................................... 270

Chapter 7: Setting Up Phone Audio Features................................................ 271

Customizing Audio Sound Effects ..................................................................................................... 272

Example Configuration .................................................................................................................. 273

Context Sensitive Volume Control .................................................................................................... 274

Voice Activity Detection .................................................................................................................... 274

Generating Dual Tone Multi-Frequency (DTMF) Tones .................................................................... 275

DTMF Event RTP Payload .................................................................................................................. 275

Acoustic Echo Cancellation ............................................................................................................... 276

Audio Codecs .................................................................................................................................... 276

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IP Type-of-Service ............................................................................................................................. 280

IEEE 802.1p/Q ................................................................................................................................... 281

Voice Quality Monitoring .................................................................................................................. 281

Treble and Bass Controls .................................................................................................................. 283

Audible Ringer Location .................................................................................................................... 283

Notification Profiles .......................................................................................................................... 283

Bluetooth Headset Support .............................................................................................................. 284

Built-In Audio Processing Features ................................................................................................... 285

Automatic Gain Control ................................................................................................................ 285

Background Noise Suppression ..................................................................................................... 285

Comfort Noise Fill .......................................................................................................................... 285

Dynamic Noise Reduction ............................................................................................................. 285

Jitter Buffer and Packet Error Concealment .................................................................................. 285

Low-Delay Audio Packet Transmission.......................................................................................... 285

Chapter 8: Setting Up Phone Video Features ................................................ 287

Video Transmission ........................................................................................................................... 287

Video Codecs..................................................................................................................................... 289

H.323 Protocol .................................................................................................................................. 290

Supported Video Standards........................................................................................................... 292

Supported Polycom Interoperability ............................................................................................. 292

Using the H.323 Protocol .............................................................................................................. 293

Switching Between Voice and Video During Calls ............................................................................ 295

Chapter 9: Setting Up User and Phone Security Features ............................. 297

Local User and Administrator Passwords ......................................................................................... 297

Incoming Signaling Validation ........................................................................................................... 298

Configuration File Encryption ........................................................................................................... 299

Digital Certificates ............................................................................................................................. 299

TLS Profiles ........................................................................................................................................ 302

Downloading Certificates to a Polycom Phone ............................................................................. 304

Configuring TLS Profiles ................................................................................................................ 304

Supporting Mutual TLS Authentication ............................................................................................ 305

Configurable TLS Cipher Suites ......................................................................................................... 306

Secure Real-Time Transport Protocol ............................................................................................... 308

Locking the Phone ............................................................................................................................. 310

Locking the Keypad on Your SpectraLink Handset ........................................................................... 312

Secondary Port Link Status Report ................................................................................................... 312

Supporting 802.1X Authentication ................................................................................................... 313

Using User Profiles ............................................................................................................................ 315

Creating a Phone Configuration File ......................................................................................... 317

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Creating a User Configuration File ............................................................................................ 318

Chapter 10: Simplified Provisioning Using the Polycom Web Configuration

Utility ........................................................................................................... 321

Getting Started with the Polycom Web Configuration Utility .......................................................... 322

Choosing Language Files for the Web Configuration Utility Interface ............................................. 324

Part IV: System Maintenance Tasks .................................... 327

Chapter 11: Troubleshooting Your Polycom Phones ..................................... 329

Understanding Error Message Types ................................................................................................ 330

Updater Error Messages ............................................................................................................... 330

Polycom UC Software Error Messages .......................................................................................... 330

Status Menu ...................................................................................................................................... 334

Log Files ............................................................................................................................................. 334

Reading a Boot Log File ................................................................................................................. 337

Reading an Application Log File .................................................................................................... 339

Reading a Syslog File ..................................................................................................................... 340

Managing the Phone’s Memory Resources ...................................................................................... 340

Identifying Symptoms ................................................................................................................... 341

Checking the Phone’s Available Memory ...................................................................................... 341

Managing the Phone Features ...................................................................................................... 342

Testing Phone Hardware................................................................................................................... 344

Uploading a Phone’s Configuration .................................................................................................. 344

Network Diagnostics ......................................................................................................................... 345

Ports Used on Polycom Phones ........................................................................................................ 345

Power and Startup Issues ................................................................................................................. 346

Dial Pad Issues................................................................................................................................... 347

Screen and System Access Issues ..................................................................................................... 348

Calling Issues ..................................................................................................................................... 348

Display Issues .................................................................................................................................... 349

Audio Issues ...................................................................................................................................... 350

Licensed Feature Issues .................................................................................................................... 351

Upgrading Issues ............................................................................................................................... 351

SoundStation Duo Failover Issues ..................................................................................................... 353

Chapter 12: Miscellaneous Maintenance Tasks ............................................ 355

Trusted Certificate Authority List ...................................................................................................... 355

Encrypting Configuration Files .......................................................................................................... 358

Polycom UC Software Dependencies ................................................................................................ 360

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Supported SoundStation IP 7000, Polycom HDX, and Polycom RealPresence Group System Software

Interoperability ................................................................................................................................. 361

Supported VVX 1500 and CMA Server Interoperability .................................................................... 362

Multiple Key Combinations ............................................................................................................... 362

Rebooting the Phone ..................................................................................................................... 362

Resetting to Factory Defaults ........................................................................................................ 363

Updating Log Files ......................................................................................................................... 364

Default Feature Key Layouts ............................................................................................................. 364

Internal Key Functions ...................................................................................................................... 376

Assigning a VLAN ID Using DHCP ...................................................................................................... 380

Parsing Vendor ID Information ......................................................................................................... 381

Product, Model, and Part Number Mapping .................................................................................... 383

Disabling the PC Ethernet Port ......................................................................................................... 384

Capturing the Phone’s Current Screen ............................................................................................. 385

LLDP and Supported TLVs ................................................................................................................. 385

Supported TLVs ............................................................................................................................. 387

System and Model Names ........................................................................................................ 390

PMD Advertise and Operational MAU ...................................................................................... 391

Power Values............................................................................................................................. 391

Part V: Polycom UC Software Configuration Parameters .... 393

Chapter 13: Polycom UC Software Configuration Files ................................. 395

Master Configuration Files ................................................................................................................ 396

Example One ................................................................................................................................. 398

Example Two ................................................................................................................................. 399

Template Files ................................................................................................................................... 399

Configuration Parameter Overview .................................................................................................. 401

Chapter 14: Configuration Parameters ......................................................... 403

<acd/> ............................................................................................................................................... 406

<apps/> ............................................................................................................................................. 407

<attendant> ...................................................................................................................................... 410

<bg/> ................................................................................................................................................. 412

<bitmap/> ......................................................................................................................................... 415

<bluetooth/> ..................................................................................................................................... 416

<button/> .......................................................................................................................................... 416

<call/> ............................................................................................................................................... 416

<callLists/> ........................................................................................................................................ 422

<device/> .......................................................................................................................................... 423

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<dialplan/> ........................................................................................................................................ 434

<dir> .................................................................................................................................................. 437

Alternate <alt/> ............................................................................................................................. 437

<local/> ............................................................................................... Error! Bookmark not defined.

<corp/> ................................................................................................ Error! Bookmark not defined.

<divert/> ........................................................................................................................................... 438

<dns/> ............................................................................................................................................... 444

DNS-A ............................................................................................................................................ 444

DNS-NAPTR ................................................................................................................................... 444

DNS-SRV ........................................................................................................................................ 445

<efk/> ................................................................................................................................................ 446

<exchange/> ..................................................................................................................................... 447

<feature/> ......................................................................................................................................... 448

<font/> .............................................................................................................................................. 450

<httpd/> ............................................................................................................................................ 452

<key/> ............................................................................................................................................... 453

<keypadLock/> .................................................................................................................................. 455

<lcl/> ................................................................................................................................................. 455

<ml/> ............................................................................................................................................. 455

<datetime/> .................................................................................................................................. 458

SoundStation Duo Localization Preferences .................................................................................. 459

<license/> .......................................................................................................................................... 461

<lineKey/> ......................................................................................................................................... 462

<log/> ................................................................................................................................................ 462

<level/> <change/>and<render/> ................................................................................................. 464

<sched/> ........................................................................................................................................ 465

<mb/> ................................................................................................................................................ 466

<messaging/> .................................................................................................................................... 467

<msg/> .............................................................................................................................................. 468

<nat/> ............................................................................................................................................... 469

<np/> ................................................................................................................................................. 469

<oai/> ................................................................................................................................................ 481

<phoneLock/> ................................................................................................................................... 481

<pnet/> ............................................................................................................................................. 482

<powerSaving/> ................................................................................................................................ 483

<pres/> .............................................................................................................................................. 484

<prov/> ............................................................................................................................................. 485

<pstn/> .............................................................................................................................................. 487

<ptt/> ................................................................................................................................................ 487

<qbc/> ............................................................................................................................................... 491

<qos/> ............................................................................................................................................... 492

<reg/> ................................................................................................................................................ 494

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<request/> ........................................................................................................................................ 502

<roaming_buddies/> ......................................................................................................................... 502

<roaming_privacy/> .......................................................................................................................... 503

<saf/> ................................................................................................................................................ 503

<se/> ................................................................................................................................................. 505

<pat/> ........................................................................................................................................... 506

<rt/> .............................................................................................................................................. 510

<sec/> ................................................................................................................................................ 511

<encryption/> ................................................................................................................................ 512

<pwd/><length/> .......................................................................................................................... 513

<srtp/> ........................................................................................................................................... 513

<H235/> ........................................................................................................................................ 515

<dot1x><eapollogoff/> ................................................................................................................. 516

<hostmovedetect/> ....................................................................................................................... 516

<TLS/> ........................................................................................................................................... 517

<profile/> .................................................................................................................................. 519

<profileSelection/> .................................................................................................................... 520

<softkey/> ......................................................................................................................................... 521

<tcpIpApp/> ...................................................................................................................................... 523

<dns/> ........................................................................................................................................... 523

<sntp/> .......................................................................................................................................... 524

<port/><rtp/> ................................................................................................................................ 526

<keepalive/> .................................................................................................................................. 527

<fileTransfer/>............................................................................................................................... 527

<tones/> ............................................................................................................................................ 528

<DTMF/> ....................................................................................................................................... 528

<chord/> ........................................................................................................................................ 529

<up/> ................................................................................................................................................. 530

<upgrade/> ....................................................................................................................................... 534

<video/> ............................................................................................................................................ 535

<codecs/> ...................................................................................................................................... 536

<codecPref/> ............................................................................................................................. 536

<profile/> .................................................................................................................................. 537

<camera/> ..................................................................................................................................... 540

<localCameraView/> ..................................................................................................................... 541

<voice/> ............................................................................................................................................ 542

<codecPref/> ................................................................................................................................. 542

<volume/> ..................................................................................................................................... 544

<vad/> ........................................................................................................................................... 545

<quality monitoring/> ................................................................................................................... 545

<rxQoS/> ....................................................................................................................................... 547

<voIpProt/> ....................................................................................................................................... 548

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<server/> ....................................................................................................................................... 548

<SDP/> ........................................................................................................................................... 551

<SIP/> ............................................................................................................................................ 552

<H323/> ........................................................................................................................................ 560

<webutility/> ..................................................................................................................................... 561

<wifi/> ............................................................................................................................................... 561

Part VI: References ............................................................. 563

Chapter 15: Session Initiation Protocol (SIP) ................................................ 565

RFC and Internet Draft Support ........................................................................................................ 565

Request Support ............................................................................................................................ 567

Header Support ............................................................................................................................. 568

Response Support .......................................................................................................................... 571

1xx Responses - Provisional ...................................................................................................... 571

2xx Responses - Success ............................................................................................................ 572

3xx Responses - Redirection ..................................................................................................... 572

4xx Responses - Request Failure ............................................................................................... 572

5xx Responses - Server Failure .................................................................................................. 574

6xx Responses - Global Failure .................................................................................................. 574

Hold Implementation .................................................................................................................... 575

Reliability of Provisional Responses .............................................................................................. 575

Transfer ......................................................................................................................................... 575

Third Party Call Control ................................................................................................................. 575

SIP for Instant Messaging and Presence Leveraging Extensions .................................................. 576

Shared Call Appearance Signaling ................................................................................................ 576

Bridged Line Appearance Signaling .............................................................................................. 576

Chapter 16: Polycom UC Software Menu System ......................................... 577

Chapter 17: Third Party Software ................................................................. 583

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Introduction

About This Guide

The Polycom® UC Software Administrator’s Guide provides instructions for installing, provisioning, and

administering Polycom phones. This guide will help you understand the Polycom VoIP network and

telephony components, and provides descriptions of all available phone features. Part I: Getting Started

of this guide gives you an overview of the Polycom phones and of the Polycom UC Software. Part II:

Setting Up Your System provides you essential information on how to set up your phone network and a

provisioning server. Part III: Configuring Your System is devoted to descriptions of the phone features

you can configure on the phones, which include brief examples of feature configurations. Part IV:

System Maintenance Tasks identifies troubleshooting issues and tips as well as software and hardware

maintenance tasks. Part V: Polycom UC Software Configuration Parameters is an exhaustive account of

the phone feature parameters you can configure, their values and description; Chapter 14 is essentially

a reference section to help you configure the phone features in Part III. Part VI: References provides

further reference material that can help you understand the Session Initiation Protocol (SIP), navigate

the phone menu structure, and view copyright statements for third-party software products that run on

Polycom phones. This guide will help you perform the following tasks:

 Install and configure your phone on a network server or Web server

 Configure your phone’s features and functions

 Configure your phone’s user settings

 Troubleshoot common phone issues

This guide describes a method for provisioning Polycom phones. Although there are other methods, the

method described in this guide provides the most flexibility and manageability, and is the recommended

approach for enterprise installations.

Who Should Read This Guide?

System administrators and network engineers should read this guide to learn how properly to set up

Polycom phones. This guide describes administration-level tasks and is not intended for end users.

Before reading this guide, you should be familiar with the following:

 Computer networking and driver administration for your operating system

 An XML editor

 The XML-based configuration file format that the Polycom UC Software and its supported phones

use

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How This Guide is Organized

This guide is organized into seven parts. Each part contains multiple chapters. The parts are sequenced

in the same way you would deploy Polycom phones.

The parts contain the following chapters:

Part I: Getting Started

Chapter 1, “Welcome to the Polycom UC Software Family of Phones”, introduces the Polycom phones

that support the latest Polycom UC Software.

Chapter 2, “The Polycom UC Software Big Picture”, shows you how Polycom phones fit in your

organization and details about the Polycom UC Software architecture.

Part II: Setting Up Your System

Chapter 3, “Setting Up Your Phone Network”, describes how to set up your network.

Chapter 4, “Setting Up the Provisioning Server”, provides basic and advanced instructions on how to set

up a provisioning server, deploy the Polycom phones from the provisioning server, and upgrade the

phone’s software.

Part III: Configuring Your System

Chapter 5, “Setting Up Basic Phone Features”, describes how to configure and use basic phone features

like call waiting and speed dials.

Chapter 6, “Setting Up Advanced Phone Features”, shows you how to configure and use advanced

phone features like corporate directory and voice mail.

Chapter 7, “Setting Up Audio Features”, provides information on configuring and using audio features

like voice quality monitoring.

Chapter 8, “Setting Up Phone Video Features”, shows you how to configure and use video features like

the H.323 protocol.

Chapter 9, “Setting Up User and Phone Security Features”, describes how to configure and use security

features like locking the phone.

Chapter 10, “Configuring Polycom Phones Locally”, shows you how to use the phone’s user interface and

the Web Configuration Utility to configure the phone.

Part IV: System Maintenance Tasks

Chapter 11, “Troubleshooting Your Polycom Phones”, explains error messages and how to read the

phone’s log files.

Chapter 12, “Miscellaneous Maintenance Tasks”, gives information about tasks like displaying a logo on

a phone display and taking pictures of the phone’s screen.

Introduction

xix

Part V: Polycom UC Software Configuration Parameters

Chapter 13, “Polycom UC Software Configuration Files”, provides examples of Polycom UC Software

configuration files.

Chapter 14, “Configuration Parameters”, provides detailed descriptions of all of the configuration

parameters that the Polycom UC Software uses.

Part VI: References

Chapter 15, “Session Initiation Protocol (SIP)”, provides information on the SIP RFCs supported by the

Polycom UC Software.

Chapter 16, “Polycom UC Software Menu System”, shows the menu structure of the Polycom UC

Software as it displays on Polycom phones.

Chapter 17, “Third Party Software”, outlines licensing information on the third party software used by

the Polycom UC Software.

What’s New in This Guide

The content in this guide has been significantly revised for clarity and to provide more information to

system administrators who are new to deploying Polycom phones. Specifically, Part III: Configuring Your

System has been modified to include clearer descriptions and example configurations.

Conventions Used in This Guide

The following icons are used to alert you to various types of important information in this guide:

Table I-1:Icons Used in this Guide

Name

Icon

Description

Note

The Note icon highlights information of interest or important information

needed to be successful in accomplishing a procedure or to understand a

concept.

Administrator

Tip

The Administrator Tip icon highlights techniques, shortcuts, or productivity

related tips.

Caution

The Caution icon highlights information you need to know to avoid a hazard that

could potentially impact device performance, application functionality, or

successful feature configuration.

Warning

The Warning icon highlights an action you must perform (or avoid) to prevent

issues that may cause you to lose information or your configuration setup,

and/or affect phone or network performance.

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UC Software Administrators’ Guide

xx

Name

Icon

Description

Web Info

The Web Info icon highlights supplementary information available online such as

documents or downloads on support.polycom.com or other locations.

Timesaver

The Timesaver icon highlights a faster or alternative method for accomplishing a

method or operation.

Power Tip

The Power Tip icon faster, alternative procedures for advanced administrators

already familiar with the techniques being discussed.

Troubleshooting

The Troubleshooting icon highlights information that may help you solve a

relevant problem or to refer you to other relevant troubleshooting resources.

Settings

The Settings icon highlights settings you may need to choose for a specific

behavior, to enable a specific feature, or to access customization options.

A few typographic conventions, listed next, are used in this guide to distinguish types of in-text

information.

Table I-2: Typographic Conventions

Convention

Description

Bold

Highlights interface items such as menus, soft keys, file names, and directories.

Also used to represent menu selections and text entry to the phone.

Italics

Used to emphasize text, to show example values or inputs, and to show titles of

reference documents available from the Polycom Support Web site and other

reference sites.

Blue

Used for cross-references to other sections, chapters, or parts in this document.

Underlined Blue

Used for URL links to external Web pages or documents. If you click on text in

this style, you will be linked to an external document or Web page.

Blue Text

Used for cross references to other sections within this document. If you click on

text in this style, you will be taken to another part of this document.

Fixed-width-font

Used for code fragments and parameter names.

This guide also uses a few writing conventions to distinguish conditional information.

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