Introducon

ARRIS NVG558 Gateway Quick Start Guide

Use this Quick Start Guide to install, congure, and perform basic troubleshoong for the ARRIS NVG558 gateway.

Power supply installaon

Connect the power supply cord to the Power In connector on the gateway and the other end into an appropriate electrical outlet.

Product venlaon

The gateway is intended for residenal use. Posion the gateway in a vercal posion and where temperature remains within a range of 32° – 104°F

(0° – 40°C) and heat from the unit itself is not trapped. There must be at least two inches (2”) of clearance on all sides except the boom.

Gateway posioning

Power

Solid Green: The device is powered on.

Flashing Green: The device is starng.

Solid Red: Boot failure.

Flashing Red: Detecng factory reset (press and hold the recessed Reset buon for 10 or more seconds to trigger the factory reset).

Broadband

Solid Blue: Broadband internet connecon is acve.

Solid Red: No IP address or authencaon failed.

O: No acve broadband connecon.

WAN

Solid Yellow: Cellular WAN connecon is fair.

Solid Red: Cellular WAN connecon is poor.

Wi-Fi

Solid Green: Wireless enabled (either radio).

Flashing Yellow: Wi-Fi protected Set-up (WPS) is acve.

Flashing Red: Flashes for 30 seconds to indicate the meout or conict of WPS.

Solid Red: Wireless network failure.

O: Wireless is disabled for both the radios.

USB port

Ethernet WAN port

LAN Ethernet ports

with LED support

Power buon

Reset buon

Powering and inial cabling

Press the Power buon on the back of the gateway. The Power indicator will inially ash GREEN to indicate that the gateway is boong and then solid GREEN

to indicate it is operaonal. Under normal operaon, while the gateway is powering up, LED status is as follows:

• Broadband, WAN Ethernet, and Wi-Fi indicators will be o.

Access the Web Management Interface

To connect a computer to the gateway via Wi-Fi:

1. Look for the Wi-Fi network with a name starng with “Verizon-XXXX” in your computer’s Wi-Fi sengs, where “XXXX” will match the network name printed

2. Open a web browser on your computer (such as Firefox, Chrome, or Microso Edge) and type the following address in the address bar to open the

• To add a wireless device to the gateway, use your phone or tablet to scan the QR code on the side of the gateway.

• To make changes to the default Wi-Fi name/password:

1. Use the phone or tablet you connected to the NVG558 Wi-Fi by scanning the QR Code, or connect a laptop to the NVG558 via Ethernet LAN port.

2. Enter the address hp://myrouter into your web browser to open the Web Management conguraon pages.

• Wi-Fi: Wi-Fi status and conguraon

• Network: LAN status and conguraon

• Firewall: Firewall status/conguraon

• Diagnoscs: Gateway connecon and applicaon diagnoscs

• Cellular: Cellular stascs, sengs, and APN management.

Access the Web Management conguraon pages

If, while connected to the NVG558 web management interface, you are aempng to look at NVG558 web pages that can change the conguraon of the

NVG558 you will be asked for the Access Code to proceed.

1. Provide the Access Code - this is a unique code printed on the label on the base of the gateway.

2. Select Connue.