HP LaserJet MFP Analog Fax Accessory 500 User manual

Brand: HP

Model: LaserJet MFP Analog Fax Accessory 500

Category: Networking

Type: User manual

ANALOG FAX ACCESSORY 500

Send Fax Driver Guide

HP Analog Fax Accessory 500

Send Fax Driver Guide

Development Company, L.P.

Reproduction, adaptation, or translation

without prior written permission is

prohibited, except as allowed under the

The information contained herein is subject

to change without notice.

The only warranties for HP products and

services are set forth in the express

warranty statements accompanying such

products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable

for technical or editorial errors or omissions

contained herein.

Edition 1, 4/2013

Part number: CC487–91240

Trademark Credits

Microsoft®, Windows®, Windows® XP, and

Windows Vista® are U.S. registered

trademarks of Microsoft Corporation.

All products mentioned herein may be

trademarks of their respective companies.

Local country/region laws may prohibit the

use of this product outside of the countries/

regions specified. It is strictly forbidden by

law in most countries/regions to connect

nonapproved telecommunications

equipment (fax machines) to public

telephone networks.

ENERGY STAR

and the ENERGY STAR

mark are registered U.S. marks.

Table of contents

1 Set up ................................................................................................................................................................ 1

Introduction ........................................................................................................................................... 2

System requirements ........................................................................................................................... 3

Operating systems ............................................................................................................... 3

Displays ............................................................................................................................... 3

Hardware ............................................................................................................................. 3

Network ................................................................................................................................ 3

Install the MFP Send Fax driver ........................................................................................................... 4

Determine if the MFP supports the MFP Send Fax driver ................................................... 4

Upgrade the MFP firmware and download the driver .......................................................... 4

Verify that the MFP e-mail feature is configured (optional) .................................................. 5

Configure the billing-code feature (optional) ........................................................................ 6

Install the driver ................................................................................................................... 6

Install the driver in Windows XP .......................................................................... 6

Install the driver in Windows Vista .................................................................... 19

Uninstall the HP MFP Send Fax driver ............................................................................................... 28

2 Send faxes ...................................................................................................................................................... 29

Send a fax to a single recipient .......................................................................................................... 30

Send a fax to multiple recipients ........................................................................................................ 33

Send a fax by using the phone book .................................................................................................. 36

Cancel a fax job .................................................................................................................................. 40

Insert special characters in the fax number ........................................................................................ 41

Edit the phone book ........................................................................................................................... 42

Add names to the phone book ........................................................................................... 42

Add groups to the phone book ........................................................................................... 44

Remove names from the phone book ................................................................................ 44

Edit names in the phone book ........................................................................................... 47

Export phone book entries to a comma-separated values (CSV) formatted file ................................ 50

Import phone book entries from a CSV formatted file ........................................................................ 51

Voice Calls and Retries ...................................................................................................................... 52

Fax Call Report .................................................................................................................. 52

ENWW iii

Fax Activity Log ................................................................................................................. 52

T.30 Report ........................................................................................................................ 52

3 Configuration ................................................................................................................................................... 53

Set the sender information ................................................................................................................. 54

Set the fax quality ............................................................................................................................... 56

Set the notification settings ................................................................................................................ 57

Set the cover page information .......................................................................................................... 59

Set the preview preference ................................................................................................................ 61

Set the fax driver printer preferences ................................................................................................. 62

Set the billing-code configuration ....................................................................................................... 64

4 Solve problems ............................................................................................................................................... 65

Functional errors ................................................................................................................................ 66

The test page does not print .............................................................................................. 66

The e-mail notification is disabled ...................................................................................... 66

An e-mail confirmation is not received ............................................................................... 67

PC FAX SEND or PC Fax Send does not appear on the MFP control panel .................... 67

The bitmap does not appear or print on the cover page .................................................... 68

The preview does not appear ............................................................................................ 68

A billing code is required after disabling the feature .......................................................... 68

The billing code text box does not appear ......................................................................... 69

The default fields do not refresh ........................................................................................ 70

Changed settings do not take effect .................................................................................. 70

Changed settings do not take effect in a Point-and-Print installation ................................ 71

Warning messages ............................................................................................................................. 72

PC fax feature may be disabled at the MFP warning ........................................................ 72

Error messages .................................................................................................................................. 73

Index ................................................................................................................................................................... 77

iv ENWW

1 Set up

●

Introduction

●

System requirements

●

Install the MFP Send Fax driver

●

Uninstall the HP MFP Send Fax driver

ENWW 1

Introduction

You can use the HP LaserJet MFP Send Fax driver to send faxes from your computer to one or more

HP multifunction peripherals (MFP). After it is installed, the driver can be accessed by printing to the

MFP Send Fax driver.

This guide describes the fax functions that are included with the MFP Send Fax driver.

Conventions used in this guide

TIP: Tips provide helpful hints or shortcuts.

NOTE: Notes provide important information to explain a concept or to complete a task.

CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging

the product.

WARNING! Warnings alert you to specific procedures that you should follow to avoid personal

injury, catastrophic loss of data, or extensive damage to the product.

2 Chapter 1 Set up ENWW

System requirements

Operating systems

The MFP Send Fax driver is supported on the following operating systems:

●

Windows® XP SP2 or later, 32–bit

NOTE: Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to

provide best-effort support for the discontinued XP operating system.

●

Windows Vista® 32–bit and 64–bit

●

Windows® 7, 32–bit and 64–bit

●

Windows® 8, 32–bit and 64–bit

●

Windows 2003 Server, SP1 or later, 32–bit and 64–bit

●

Windows Server 2008, 32–bit and 64–bit

●

Windows Server 2008 R2, 64–bit

●

Windows 2012 Server, 64–bit

●

Max OS X 10.6 and 10.7

Displays

The MFP Send Fax module supports display types that have a super video graphics adapter (SVGA)

resolution of 800 x 600 pixels or greater.

Hardware

An HP LaserJet analog fax accessory must be installed in the MFP before installing the MFP Send

Fax driver. See the

HP LaserJet Analog Fax Accessory 500 Fax Guide

for more information about

installing this hardware.

Download fax card installation instructions, user documentation, and software from the following URL:

www.hp.com/support/ljanalogfaxaccessory500

Network

The MFP Send Fax driver must be used on a network printer. It is not intended to be used on a local

printer, USB, and serial or parallel connections.

ENWW System requirements 3

Install the MFP Send Fax driver

Determine if the MFP supports the MFP Send Fax driver

The most current versions of the MFP firmware contain support for the MFP Send Fax driver.

1. From the Home screen, scroll to and touch the Administration button.

2. Open the following menus:

●

Fax Settings

●

Fax Send Settings

●

Fax Send Setup

●

General Fax Send Settings

3. Touch the PC Fax Send option.

NOTE: If the PC Fax Send option does not appear on your MFP menu, upgrade the MFP

firmware.

4. Touch the Save button.

Upgrade the MFP firmware and download the driver

1. View the configuration information on the MFP control panel to determine the current firmware

version.

a. From the Home screen, scroll to and touch the Administration button.

b. Open the following menus:

●

Reports

●

Configuration/Status Pages

c. Touch the Configuration Page option and then touch the Print button.

d. The firmware datecode is listed in the section called Device Information.

NOTE: The firmware datecode is in the following format: YYYYMMDD XX.XXX.X. The first

string of numbers is the date, where YYYY represents the year, MM represents the month, and

DD represents the date. For example, a firmware datecode that begins with 20040225

represents February 25, 2004. The second string of numbers represents the revision number of

the firmware.

2. Download the most current firmware.

a. Go to the Web site for your product:

●

http://www.hp.com/go/lj500mfpm525_firmware

●

http://www.hp.com/go/lj500colormfpm575_firmware

●

www.hp.com/go/ljm4555mfp_firmware

●

www.hp.com/go/cljcm4540mfp_firmware

4 Chapter 1 Set up ENWW

●

www.hp.com/go/cljcm3530mfp_firmware

●

www.hp.com/go/ljMFPM725_firmware

b. In the Select operating system pane, click Cross operating system (BIOS, Firmware,

Diagnostics, etc.).

c. If the date that is listed in the firmware table is more recent than the datecode that is printed

on the MFP configuration page, click Download next to the appropriate file.

NOTE: Different firmware files are available for the various operating systems.

d. In the File Download dialog box that opens, click Save.

e. In the File Name text box in the Save As window that opens, type the location on your

computer where you want to save the firmware update file.

f. Click Save.

g. After the file has been downloaded, close the File Download dialog box, if necessary.

3. If the CD that came with the MFP or fax accessory is not available, download the MFP Send Fax

driver.

a. Click Back to return to the Select operating system pane.

NOTE: If you do not return to the Select operating system pane when you click Back, see

step 2 for instructions about navigating to it.

b. In the Select operating system pane, click the appropriate operating system.

NOTE: The MFP Send Fax driver is supported in Windows XP, Windows XP Professional

x64, Windows Vista, Windows 7 32 bit, and Windows 7 64 bit.

c. In the Driver table that appears, click Download next to the HP MFP Send Fax driver.

d. In the File Download dialog box that opens, click Save.

e. In the File Name text box on the Save As window that opens, type the location on your

computer where you want to save the MFP Send Fax driver file.

f. Click Save.

g. After the file has been downloaded, close the File Download dialog box, if necessary.

4. Install the downloaded firmware file. See the MFP user guide for instructions about installing the

remote firmware update (RFU).

Verify that the MFP e-mail feature is configured (optional)

Configure e-mail function on the MFP in order to receive an e-mail notification when a fax has been

sent by using the MFP Send Fax driver.

NOTE: The e-mail notification feature is optional.

See the appropriate MFP user guide for instructions about configuring the e-mail function.

ENWW Install the MFP Send Fax driver 5

Configure the billing-code feature (optional)

HP MFP Send Fax supports the use of billing codes when sending faxes.

NOTE: The billing-code feature is optional.

1. From the Home screen, scroll to and touch the Administration button.

2. Open the following menus:

●

Fax Settings

●

Fax Send Settings

●

Fax Send Setup

●

Billing Codes

3. Touch the Enable Billing Codes feature to enable billing codes.

NOTE: To disable billing codes, deselect the Enable Billing Codes feature, touch the Save

button, and then skip the remaining steps.

To allow users to edit billing codes, touch the Allow users to edit billing codes feature.

4. Touch the Default Billing Code text box to open the keyboard.

5. Enter the billing code and then touch the OK button.

6. Touch the Minimum Length text box to open the keypad.

7. Type the minimum number of digits you want in the billing code, and then touch the OK button.

8. Touch the Save button.

Install the driver

Install the MFP Send Fax driver by using the Add a Printer wizard in Windows:

NOTE: If you are using the software CD supplied with the MFP, you can install the Send Fax driver

by clicking the Install button or the Advanced Install Options button in the CD Browser.

Download send fax driver software from the following URL:

www.hp.com/support/ljanalogfaxaccessory500

Install the driver in Windows XP

1. In Windows Explorer, double-click the downloaded MFP Send Fax driver executable file to

extract the driver files.

2. Click Start, click Settings, and then click Printers and Faxes.

3. In the Printer Tasks pane in the Printers and Faxes window, click Add a printer.

4. In the Add Printer Wizard welcome dialog box, click Next.

6 Chapter 1 Set up ENWW

5. Under Local or Network Printer, select Local printer attached to this computer. Click Next.

NOTE: Select Local printer attached to this computer to install the MFP Send Fax driver on a

network printer. The printer name is HP MFP Send Fax when the driver is installed on a local

printer.

If you select A network printer, or a printer attached to another computer, then the IP address of

the computer is required. Some features, such as fax preview, are not available if the driver is

installed by using the network printer installation (Point-and-Print).

The MFP Send Fax driver cannot be installed on a printer that is connected to the computer

through a serial or parallel port. It must be on a network.

6. If your computer is already connected to the MFP, under Select a Printer Port, select Use the

following port.

NOTE: If your computer is not connected to the MFP, go to step 8.

ENWW Install the MFP Send Fax driver 7

7. In the Use the following port drop-down menu, select the name or IP address of the MFP. Click

Next and then go to step 13.

8 Chapter 1 Set up ENWW

8. If your computer is not connected to the MFP, select Create a new port under Select a Printer

Port.

9. In the Type of port drop-down menu, select Standard TCP/IP Port. Click Next.

ENWW Install the MFP Send Fax driver 9

10. In the Add Standard TCP/IPPrinter Port Wizard dialog box, click Next.

10 Chapter 1 Set up ENWW

11. Under Add Port, type the MFP printer name or IP address in the Printer Name or IP Address text

box and then click Next.

NOTE: The default port name is the name that you typed in the Printer Name or IP Address

text box. You can change this name by typing a new name in the Port Name text box.

12. Click Finish.

ENWW Install the MFP Send Fax driver 11

13. Under Install Printer Software, click Have Disk.

14. In the Install From Disk dialog box, click Browse.

15. Browse to and select the MFP Send Fax driver .INF file extracted in step 1.

NOTE: Two versions of the .INF file are available: a 32-bit version for Windows 2000, Windows

XP, and Windows 7 and a 64-bit version for Windows XP Professional x64, Windows Vista, and

Windows 7.

The following message displays if you select the wrong version of the file: The specified location

does not contain information about your printer.

16. Click Open.

12 Chapter 1 Set up ENWW

17. Click OK.

18. Under Install Printer Software, click Next.

ENWW Install the MFP Send Fax driver 13

19. In the Printer name text box under Name Your Printer, type a name for the printer. The default

printer name is HP MFP Send Fax.

20. Click Next.

14 Chapter 1 Set up ENWW

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HP LaserJet MFP Analog Fax Accessory 500 User manual

Brand: HP

Model: LaserJet MFP Analog Fax Accessory 500

Category: Networking

Type: User manual

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