Printer pulls from incorrect tray ........................................................................................ 213
Media does not feed automatically .................................................................................. 214
Media does not feed from tray 2, 3, or 4 .......................................................................... 214
Transparencies will not feed ............................................................................................ 215
Envelopes jam or will not feed in the MFP ....................................................................... 215
Output is curled or wrinkled ............................................................................................. 216
Printer will not duplex or duplexes incorrectly .................................................................. 216
Solve print-quality problems ............................................................................................................. 217
Print-quality problems associated with media .................................................................. 217
Print-quality problems associated with the environment .................................................. 217
Print-quality problems associated with jams .................................................................... 217
Light print (partial page) ................................................................................................... 218
Light print (entire page) .................................................................................................... 218
Specks ............................................................................................................................. 219
Dropouts ......................................................................................................................... 219
Lines ............................................................................................................................... 220
Gray background ............................................................................................................ 220
Toner smear ................................................................................................................... 221
Loose toner ..................................................................................................................... 221
Repeating defects ........................................................................................................... 222
Repeating image .............................................................................................................. 222
Misformed characters ...................................................................................................... 223
Page skew ....................................................................................................................... 223
Curl or wave .................................................................................................................... 224
Wrinkles or creases ........................................................................................................ 224
Vertical white lines .......................................................................................................... 225
Tire tracks ........................................................................................................................ 225
White spots on black ....................................................................................................... 225
Scattered lines ................................................................................................................. 226
Blurred print .................................................................................................................... 226
Random image repetition ................................................................................................. 227
Solve fax problems ........................................................................................................................... 228
Solve copy problems ........................................................................................................................ 229
Prevent copy problems .................................................................................................... 229
Image problems ............................................................................................................... 229
Media-handling problems ................................................................................................ 230
Performance problems .................................................................................................... 232
Solve e-mail problems ...................................................................................................................... 233
Validate the SMTP gateway address ............................................................................... 233
Validate the LDAP gateway address ............................................................................... 233
Solve network connectivity problems ............................................................................................... 234
Solve network printing problems ...................................................................................... 234
Verify communication over the network ........................................................................... 234
Solve common Macintosh problems ................................................................................................ 236
Appendix A Supplies and accessories
Order parts, accessories, and supplies ............................................................................................ 240
Order directly from HP ..................................................................................................... 240
Order through service or support providers ..................................................................... 240
ENWW ix