Vodavi Telenium IP User manual

P/N: 3850-00

Telenium

IP

devices, when used outside of the system’s Local

Area Network, do not support automatic 9-1-1 emergency

location requirements. When using in Remote locations,

always have a separate connection to the Public Switched

Telephone Network for emergency dialing.

This information is considered accurate as of the date of printing but is

subject to change without notice.

Telenium

IP

, OneLook, ChalkTalk are registered trademarks of Vodavi

Technology, Inc. Certain other terms used in this guide are trademarked.

All rights belong to the respective trademark owners and are hereby

acknowledged.

PRINTED IN USA

ISSUE 1.0 - DECEMBER 2005

Companion CD Contents....................................................................................................... 4

Introducing Telenium

IP

Generation Three ............................................................................... 7

The Vodavi Commitment to IP Technology......................................................................... 8

Telenium

IP

Industry Recognition........................................................................................ 9

Telenium

IP

: Mobility ▪ Presence ▪ Collaboration ▪ Convergence ............................................ 10

The Telenium

IP

Communications Infrastructure ..................................................................... 15

System Components ....................................................................................................... 16

Telenium

IP

distributed architecture................................................................................ 16

Telenium

IP

telephones.................................................................................................. 17

Nomad

IP

wireless Ethernet phone.................................................................................. 18

Applications Showcase........................................................................................................ 27

Nomad

IP

Wireless Telephone............................................................................................ 27

Nomad

SP

Soft Phone for Windows..................................................................................... 28

Nomad

VP

Video Phone ..................................................................................................... 33

Nomad

PDA

Phone............................................................................................................. 36

Multi-Site Networking...................................................................................................... 37

Built-in Voice Mail with Auto Attendant ............................................................................. 40

Remote Services Gateway Module .................................................................................... 41

Mobile Extension............................................................................................................. 43

Hot Desk........................................................................................................................45

Call Center with Automatic Call Distribution....................................................................... 46

Discovery Manager ......................................................................................................... 47

ezAttendant with Centralized Attendant service ................................................................. 52

Sales Process: Application-based Selling............................................................................... 57

General Benefit Statement............................................................................................... 59

Return on Investment Example ........................................................................................ 68

What Makes the Vodavi Telenium

IP

Solution Different? ....................................................... 71

Some IP Telephony Myths Exposed .................................................................................. 72

Technical Data................................................................................................................... 77

System Capacities........................................................................................................ 77

Network Protocols and standards .................................................................................. 78

Standards implementation:........................................................................................... 79

Important Metrics........................................................................................................ 79

Quality of Service Requirements ................................................................................... 80

Network and Bandwidth Requirements .......................................................................... 80

Network Bandwidth Calculation..................................................................................... 81

Pre-installation Site Checklist ........................................................................................... 83

PathFinder

IP

Unified Messaging Server .............................................................................. 87

Technology Showcase: OneLook®

Unified Messaging ..................................................... 89

TeleniumIP FAQ................................................................................................................. 97

Appendix A: Part Number List ...........................................................................................103

Appendix B – what’s new in Generation Three .....................................................................104

Appendix C – Glossary.......................................................................................................106

Companion CD Contents

On the CD that accompanies this product guide, you will find the following tools:

The following documents are provided in Adobe PDF format

This guide

Telenium

IP

Product Brochure

Quick Reference cards for IP7000 phones

Technical documentation

As well as the following files

Product logos

IP7000 and NomadIP phone product photos

Customer PowerPoint presentation

Telenium

IP

Visio Stencils

Introduction

7

December, 2005 Vodavi Telenium

IP

Product Guide

mobility ▪ presence ▪ collaboration ▪ convergence

Introducing Telenium

IP

Generation Three

Why IP Telephony?

What started out as a technology to provide toll bypass for long distance calls, has now

evolved to an all-encompassing solution for many businesses. IP telephony allows

companies to deploy a converged data/voice network that can provide reduced business

costs. The cost savings materialize in the management and servicing of equipment,

inter-office phone line costs and reduced long distance costs. Enterprises of every size

can now connect multiple facilities using their data network to provide voice applications

in a seamless manner.

IP telephony can provide collaboration tools no traditional system can match. These

tools can be used by employees in the multiple offices to improve efficiency, reduce

missed communication and streamline internal processes.

This document will illustrate the applications and benefits of IP telephony. More

specifically, the document will describe how the Telenium

IP

Generation Three

product can address these applications to deliver new benefits to customers.

Convergence Is Here, and It Offers More

In the same way that digital key systems and digital PBXs replaced analog systems, network-

based (IP) telephony systems are replacing digital systems. This replacement is happening more

quickly than the analog-to-digital transition did. At the end of 2004, there were about 6.5 million

VoIP access lines in the United States. The Telecommunications Industry Association (TIA) has

published projections that the number will grow to nearly 10 million lines by the end of 2005 and

over 20 million by 2008.

Experienced IT managers are realizing that the decision has become not whether they should

deploy IP telephony, but when. The convergence of voice and data communications using IP

Telephony is going to have an ever-larger impact for customers and resellers of communications

systems.

Convergence Helps You to Achieve Your Customers’ Goals

As a solution provider, you strive to offer the best solution for each customer. There is no one-

size-fits-all product in communications. Carrying products with flexible options means being able

to fit your solutions to more than one customer application, more than one selling situation. You

need a solution that offers straightforward installation, flexible architecture, and a variety of ways

for the customer to connect to clients and associates.

Introduction

8

December, 2005 Vodavi Telenium

IP

Product Guide

mobility ▪ presence ▪ collaboration ▪ convergence

The Current Workforce Model is Evolving

Your customers will continue to deploy more enterprise network technology as their own

needs evolve. IP Telephony enables the addition of personal productivity tools such as

unified messaging, instant messaging, voice over Wi-Fi®, and click-to-dial, as customers

need them. You need to offer a communications system that can take advantage of

existing and future technology. Vodavi’s Telenium

IP

is that system.

We can do more with Internet Protocol than PSTN-to-IP network gateways. In what

other ways can we capitalize on the flexibility and huge development potential of IP

Telephony? In what area will the end consumer find a compelling reason for using IP-

based systems? The answer lies in demonstrating for our customers a concrete benefit

from installing this technology. So when the customer asks “What will IP convergence

do for me?” what does Vodavi say? In this guide, we will demonstrate how a small-to-

mid-sized company can deploy the types of features and solutions which used to be

available only to companies with large-enterprise budgets.

The Vodavi Commitment to IP Technology

Telenium

IP

offers an extensive, feature-rich suite of IP communication solutions for the

small to medium business (SMB). We will continue our commitment to our channel

partners and end users to evolve the Telenium

IP

system to meet their evolving

technology requirements. Our objective is to help existing and new customers to move

up to a highly adaptive IP communications solution, one that will allow them to conduct

business in the way that they choose. We do this by providing a platform that allows

enterprises to gradually add IP communication tools at their own pace. We are

committed to developing cost-effective, highly reliable communication solutions to allow

the enterprise to be more efficient, more competitive, and ultimately more successful.

We believe that business should not have to adapt to technology, but technology should

be adaptable to the needs of the business. Vodavi is committed to delivering on the

promise of new and emerging technology to ensure that your investment today with

Vodavi is an investment in the future, from both a technological and financial

perspective.

Introduction

9

December, 2005 Vodavi Telenium

IP

Product Guide

mobility ▪ presence ▪ collaboration ▪ convergence

Telenium

IP

Industry Recognition

Most recently, Telenium

IP

was recognized as a 2004

Communications Solutions Magazine

Product of the Year.

Vodavi is also proud to have received the Product of the Year award for 2002 from

Internet Telephony Magazine

for the initial release of Telenium

IP

, Vodavi’s first LAN-

based business communications system.

Introduction

10

December, 2005 Vodavi Telenium

IP

Product Guide

mobility ▪ presence ▪ collaboration ▪ convergence

Telenium

IP

: Mobility ▪ Presence ▪ Collaboration ▪ Convergence

The Telenium

IP

system is designed to address the key needs of today’s dynamic and

fast-changing business environment:

Mobility

Each year, a larger percentage of the U.S. work force conducts business out of their

cars, their homes, and between customer appointments on the road. For these

mobile workers, increased mobile access to communications with their co-workers

and customers means greater freedom, and greater productivity. Telenium

IP

includes many new solutions for traveling road warriors, home-based

telecommuters, and people on the move within their own company’s enterprise

locations.

Be reachable via wireless IP phone or PDA anywhere within your company’s

wireless LAN, then return to the comfort and convenience of your Telenium

IP

desk phone. All with a single extension and mailbox.

Add a full-featured Nomad

SP

soft phone for Windows to your laptop for when you

work at home, and you will not have to give up one-button dialing to reach your

team members.

Presence

Great customer service involves not only being reachable, but being most reachable

when the business need is greatest. Use the rich feature set of Telenium

IP

and

PathFinder

IP

to make sure that you never miss an important call again.

Know when the call is coming from your most important account so that you can

let other calls forward to a business partner or mailbox.

When waiting for a critical call, have your cell phone ring at the same time as

your office extension so you don’t miss the call, even when you leave for lunch.

Signal your partner’s software-based Nomad

SP

phone with a text message to let

him know that the boss needs to talk right away.

Use a pre-selected or custom message on your phone to let internal callers know

when your meeting will be over so they know when you will be available to talk.

Introduction

11

December, 2005 Vodavi Telenium

IP

Product Guide

mobility ▪ presence ▪ collaboration ▪ convergence

Collaboration

Your success as an organization depends on the ability of your people to perform

their work efficiently and effectively.

Moving from office to conference room, or traveling between cities for face-to-

face meetings takes valuable time. Save some of that time with a video call for

routine meetings, using Nomad

VP

PC- or notebook-based solution and a Web

camera.

As a supervisor for your call center, join the call when an agent requires real-

time assistance.

Network your company’s locations, and assign flexible buttons to important co-

workers’ stations to know at a glance when they are on the phone. The distance

does not matter.

Convergence

The convergence of multiple technologies onto a single IP infrastructure offers you

the chance to use new ways to enhance productivity, ease system deployment, and

find cost savings by using the same network to solve multiple communication issues.

Receive voice mails in your email box, so you have the option of retrieving and

answering them from any PC or PDA with email access.

Record an important conversation with your supplier via your NomadSP and

email the recording to your shipping manager.

Operate your phone and PC over the same single LAN connection to your

desktop, saving the cost of installing and maintaining two sets of network cables.

Use Power over Ethernet (PoE) to ensure that your phones are protected by the

same backup power supply as your systems.

I

D

Telenium

IP

Communications Infrastructure

Telenium

IP

Communications Infrastructure

15

December, 2005 Vodavi Telenium

IP

Product Guide

mobility ▪ presence ▪ collaboration ▪ convergence

The Telenium

IP

Communications Infrastructure

The Telenium

IP

system performs its job by exchanging signals and voice paths over a

Fast Ethernet network.* The backplane is one or more LAN switches. Power over

Ethernet (PoE) is supported for Telenium

IP

phones, but is not required.

* Telenium

IP

modules and phones can function in a Gigabit Ethernet environment, but they require 10/100-BaseT Fast

Ethernet connections to access the network.

Telenium

IP

Communications Infrastructure

16

December, 2005 Vodavi Telenium

IP

Product Guide

mobility ▪ presence ▪ collaboration ▪ convergence

System Components

Telenium

IP

distributed architecture

The phones and gateways that make up a Telenium

IP

system use the Local Area Network (LAN)

as the communications backplane. This provides for incredible flexibility in placing the system

parts wherever in the LAN they are needed.

In this example, the Single-Line modules (SLTM2) are placed on different floors from the rest of

the system—the nearby connections to the LAN are utilized in place of running additional wire

pairs for single-line fax machines and phones.

Highlights of the options offered by Telenium

IP

’s distributed architecture:

Centralize the equipment in mounting cabinets, or place gateways wherever they are

needed in the LAN.

The cabinet is not required, but is recommended for the protection of the equipment.

The cabinet has a passive ‘backplane’ that is not a communications bus. It provides

grounding and a pass-through to Champ connections on the back of the unit.

Connections provided for legacy punch-down blocks.

Use any high-speed LAN infrastructure meeting the necessary specifications.

Add modules without taking down the system.

Apply firmware upgrades remotely.

Telenium

IP

Communications Infrastructure

17

December, 2005 Vodavi Telenium

IP

Product Guide

mobility ▪ presence ▪ collaboration ▪ convergence

Telenium

IP

telephones

IP7000 desktop phones

Introducing our newest line of IP telephones, the IP7000 series. They offer much more value at

an even lower cost than our previous line of IP phones.

Model/Description

LCD

Backlit

Display

Full

Duplex

Speaker

Soft

Keys

Flex

Buttons

2

nd

LAN

Port

PoE

802.3af

2.5mm

headset

jack

IP7008D

Entry-level display telephone

with eight programmable flex

buttons

2x24 Yes Yes None 8 Yes Yes Yes

IP7024D

Executive display phone with 24

flex buttons, soft keys,

navigation pad

3x24 Yes Yes 3 24 Yes Yes Yes

IP7024LD

Premium executive display

phone with 24 flex buttons, soft

keys, navigation pad, phone

book, scheduler

9x32

(matrix)

Yes Yes 3 24 Yes Yes Yes

All IP7000 models also feature:

Built-in 10/100 switch, message wait indicator, silence suppression, echo cancellation, selectable

ring tones, text messaging, DHCP for remote configuration, Web-based upgrade and

management. An optional 48-button DSS console is also available. Detailed specifications are

available in the

Data Sheets

section of this guide.

Telenium

IP

Communications Infrastructure

18

December, 2005 Vodavi Telenium

IP

Product Guide

mobility ▪ presence ▪ collaboration ▪ convergence

Nomad

IP

wireless Ethernet phone

The new wireless Nomad

IP

telephone offers you an unprecedented level of mobility from Vodavi.

Roam within your enterprise’s wireless LAN, while enjoying full access to Telenium

IP

’s calling

features. Receive message waiting indicators for voice mail and callback requests, and even

program flex keys for the associates that you call most often.

Add mobility without adding complication:

Use the Linked Station feature to share your desk

phone’s extension with the Nomad

IP

. One contact number, one voice mailbox, freedom to roam!

Like all of the Telenium

IP

endpoints, Nomad

IP

supports operation in Local or Remote mode.

Basic features of Nomad

IP

Full-color LCD dot matrix screen

Selectable ringbones w/vibrate alert

2.5mm headset jack

Internal antenna

Li-ion battery

Push-to-Talk button

Navigation pad w/center button

Volume Up/Down

Programmable flex keys

Hold, Transfer, DND, Conference

Speed dial

Call History

Message/call back indicators

Calendar/scheduler

Text messaging

DHCP or static network addressing

Mobility

Thirty-eight percent of American workers telecommute at least part time. That number is

increasing.

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