SICK MPR, SICK Meeting Point Router Operating instructions

Brand: SICK

Model: MPR, SICK Meeting Point Router

Type: Operating instructions

MMM

MMMOPERATING INSTRUCTIONS

OPERATING INSTRUCTIONS

MPR

Meeting Point Router

Installation, Operation, Maintenance

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Subject to change without notice

Described Product

MPR LAN

MPR4G

Manufacturer

SICK AG

Erwin-Sick-Str. 1

D-79183 Waldkirch

Germany

Legal Information

This work is protected by copyright. All rights derived from the copyright shall be reserved

for SICK AG. Reproduction of this document or parts of this document is only permissible

within the limits of the legal determination of Copyright Law. Any modification,

shortening or translation of this document is prohibited without the express written

permission of SICK AG.

The trademarks stated in this document are the property of their respective owner.

Original document

This document is an original document of SICK AG.

CONTENTS

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1 About this document................................................................................. 5

1.1 Information on the Operating Instructions..................................................... 5

1.2 Explanation of symbols ...................................................................................5

1.3 Customer service ............................................................................................6

2 For your safety............................................................................................ 7

2.1 Intended use ...................................................................................................7

2.1.1 Purpose of the MPR........................................................................ 7

2.1.2 Installation location ........................................................................7

2.2 Responsibility of user......................................................................................7

2.3 IP technology ...................................................................................................8

2.4 Limitation of liability........................................................................................ 8

3 Product description ................................................................................... 9

3.1 Product identification......................................................................................9

3.2 Product features .............................................................................................9

3.3 Safety concept................................................................................................. 9

3.4 Device variants..............................................................................................10

3.4.1 MPR LAN .......................................................................................10

3.4.2 MPR 4G .........................................................................................10

4 Installation ................................................................................................11

4.1 Technical requirements ................................................................................11

4.2 Notes on installation ....................................................................................11

4.3 Material required ..........................................................................................12

4.4 Installation.....................................................................................................12

4.5 Connections...................................................................................................12

4.6 Connecting the main power supply ..............................................................13

4.7 Connecting the MPR to the machine network .............................................14

4.7.1 Connection of the MPR to the machine network ........................14

4.7.2 Ethernet connection to machine network ...................................14

4.7.3 Connecting the MPR with the internet.........................................14

4.7.4 MPR 4G commissioning with 4G router (option).........................15

5 Operation ..................................................................................................18

5.1 Operating concept.........................................................................................18

5.1.1 Starting the MPR ..........................................................................18

5.1.2 Establishing a connection ............................................................18

5.1.3 Disconnecting ...............................................................................19

5.1.4 Switching off .................................................................................19

Contents

CONTENTS

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5.2 Operating the remote platform .................................................................... 19

5.2.1 Registering on the platform ......................................................... 19

5.2.2 Installing tight VNC ....................................................................... 20

5.2.3 Installing MPA tools...................................................................... 21

5.2.4 Operating the remote platform .................................................... 21

5.2.5 Connection overview .................................................................... 22

5.2.6 Establishing a remote service connection .................................. 23

6 Maintenance............................................................................................. 24

6.1 Cleaning ........................................................................................................ 24

6.2 Disposal ........................................................................................................ 24

7 Troubleshooting ....................................................................................... 25

7.1 Error messages............................................................................................. 25

7.2 Additional error messages for MPR 4G ....................................................... 25

8 Annex......................................................................................................... 26

8.1 EU Declaration of Conformity / Certificates ................................................ 26

8.2 Technical data .............................................................................................. 26

8.2.1 Dimensions in mm ....................................................................... 26

8.2.2 Operating data.............................................................................. 27

8.3 Licenses ........................................................................................................ 27

9 Index .......................................................................................................... 29

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ABOUT THIS DOCUMENT 1

1About this document

1.1 Information on the Operating Instructions

These Operating Instructions provide important notes on handling the product MPR of

SICK AG.

Prerequisites for working safely are:

● Compliance with all stated safety information and handling instructions

● Compliance with local accident prevention regulations and general safety requirements

in the MPR application area

These Operating Instructions are intended for skilled persons and electricians.

These instructions are part of the device and must be stored in immediate proximity of the

device and available for the personnel at all times. When passing on the device to third-

parties, also hand over the Operating Instructions.

These Operating Instructions do not give instructions on operating the machine or the

system where the device might be integrated. The Operating Instructions of the machine

provide this information.

This Manual describes:

– Device components

–Installation

–Operation

–Using the remote platform

1.2 Explanation of symbols

Warnings and important information are marked with symbols in this document. The

warnings are introduced by signal words which show the extent of the hazard. Always

observe the warnings and be careful to avoid accidents and damage to persons and

property damage.

NOTE:

Read the Operating Instructions carefully prior to beginning work to gain in-depth

knowledge of this device and its functions.

DANGER:

… indicates a directly dangerous situation, which will lead to death or serious injuries

when it is not avoided.

WARNING:

… indicates a possibly dangerous situation, which can lead to death or serious injuries

when it is not avoided.

CAUTION:

… indicates a possibly dangerous situation, which can lead to minor or slight injuries

when it is not avoided.

NOTICE:

… indicates a possibly harmful situation, which can lead to property damage when it is

not avoided.

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1 ABOUT THIS DOCUMENT

1.3 Customer service

Contact our Customer Service for technical advice. See last page of this document for

information on

your SICK representative.

NOTE:

… highlights useful tips and recommendations as well as information for efficient and

trouble-free operation.

NOTE:

For fast processing, note the information on the type plate, such as type code, serial

number, etc. prior to calling.

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FOR YOUR SAFETY 2

2For your safety

2.1 Intended use

2.1.1 Purpose of the MPR

The SICK Meeting Point Router (MPR) links a plant-side machine network with the SICK

remote architecture.

2.1.2 Installation location

Install the MPR only in a weather-protected area or inside (IP54).

To avoid misuse of the MPR by unauthorized persons, place it in an access-protected area.

2.2 Responsibility of user

▸ Read the Operating Instructions before putting the MPR into operation.

▸ Observe all safety information.

▸ If you do not understand something: Please contact SICK Customer Service.

Correct use

▸ Use the MPR only as described in these Operating Instructions. The manufacturer bears

no responsibility for any other use.

▸ Maintenance work should be performed as prescribed in this Manual.

▸ Do not attempt any work or repairs on the MPR not described in this Manual.

Do not remove, add or modify any MPR components unless described or specified in the

official manufacturer information.

Failure to observe these precautions could result in:

– Voiding the manufacturer's warranty.

– Causing the MPR to become dangerous.

Special local conditions

▸ Follow all local laws, regulations and company-internal operating directives applicable at

the installation location.

Retention of documents

These Operating Instructions:

▸ Must be available for reference.

▸ Must be conveyed to new owners.

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2 FOR YOUR SAFETY

2.3 IP technology

2.4 Limitation of liability

All information and notes in these instructions have been compiled considering the

applicable regulations and standards, state-of-the-art technology as well as our years of

knowledge and experience. The manufacturer assumes no liability for damage caused by:

– Not observing the Operating Instructions

– Unintended use

– Deploying untrained personnel

– Operation by unauthorized persons

– Unauthorized modifications

– Technical modifications

– Using unreleased spare, wear and accessory parts

The actual scope of delivery can deviate from the described characteristics and standards

in the case of special versions, additional order options or up-to-date technical changes.

NOTE:

SICK uses standard IP technology in its products. The focus lies on availability of

products and services. SICK always assumes the customer is responsible for the

integrity and confidentiality of data and rights involved in connection with using the

aforementioned products. In all cases, the customer is responsible for the

implementation of safety measures suitable for the respective situation, e.g., network

separation, firewalls, virus protection and patch management.

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PRODUCT DESCRIPTION 3

3 Product description

3.1 Product identification

The type plate is located on the top of the right side of the housing.

3.2 Product features

The SICK Meeting Point Router (MPR) links a plant-side machine network with the SICK

remote architecture.

The MPR allows a SICK Service Technician to maintain the sensors in the machine network

via remote service.

Once maintenance is complete, the MPR's integrated firewall disconnects the machine

network from the internet or the operating company network.

The MPR is activated via the internal touchscreen (see “Operating concept”, page 18).

3.3 Safety concept

The SICK remote solution performs remote maintenance through highly encrypted data

channels, based on the two standard protocols HTTPS and SSH.

The SSH connection is used for tunneling TCP ports to the remote maintenance computer

of the operating company. Authentication is performed with a pair of keys (Public Key

Encryption) which are also only valid for a limited time.

With either protocol, the connections are established by the operating company only; it is

not necessary to allow incoming connections in the operating company network.

In particular, SICK will not be able to obtain access to the operating company's systems in

any way unless the operating company establishes a remote maintenance connection.

Product name: MPR

Product variants:

MPR LAN

MPR 4G

Manufacturer:

SICK AG

Erwin-Sick-Str. 1 · 79183 Waldkirch · Germany

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3 PRODUCT DESCRIPTION

3.4 Device variants

3.4.1 MPR LAN

Fig. 1: View of the MPR

In the “LAN” version, the internet connection occurs via a Local Area Network (LAN).

3.4.2 MPR 4G

In the “4G” version, a 4G router provides the internet connection.

The MPR 4G has an antenna on the outside wall for this connection.

Fig. 2: Antenna on the outside wall

The MPR 4G requires a mini SIM card with dimensions 25 mm x 15 mm. Use a SIM card

adapter when a micro or nano SIM card is used. A data volume of minimum 500 MB/month

is recommended.

The SIM card is not included with delivery.

▸ Obtain the SIM card from a local provider.

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INSTALLATION 4

4 Installation

4.1 Technical requirements

The following requirements must be met for the remote maintenance system to function

properly:

● The SICK Meeting Point Router LAN/4G must have access to the internet.

● Name resolution via DNS works correctly.

● The HTTPS access to the remoteservice.sick.com server via port 443 must be possible

either directly or via a proxy server.

Test: Test: Call-up https://remoteservice.sick.com in the browser.

● Open port 22 (SSH / SICK port) so that access to the “remoteservice.sick.com” server

will be available - through the firewall as well.

Test: Test: Perform

TELNET REMOTESERVICE.SICK.COM 22 in a shell. The server identification

of the SSH server is displayed.

● 4G signal

The operating company is responsible for the use of 4G.

– The strength of the mobile radio signal must be adequate and stable.

You can test the signal strength with the signal strength display of a standard 4G

mobile phone. However, this check is valid at the time and location when made and

does not ensure a stable signal strength.

– MPR 4G is delivered with an antenna on the outside wall as standard.

4.2 Notes on installation

Requirements

● Plant-side data (IP addresses, gateway addresses, subnet) of network topology are

available.

● Internet access available (see “Technical requirements”, page 11).

● For MPR 4G version: SIM card available (see “MPR 4G”, page 10).

● Configuration files from SICK are available

This data is provided by SICK on a USB stick.

Procedure

1. Install the MPR (see “Installation”, page 12).

2. Connect the MPR (see “Connections”, page 12).

NOTE:

A MAC address is required for installation depending on the operating company's

network administration.

The MAC address is printed on the MPR (ETH2).

NOTICE:

Prior to the first commissioning, record the data on a check list. Based on this checklist,

SICK provides a configuration file.

▸ Please contact your local SICK Customer Service before initial commissioning.

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4 INSTALLATION

4.3 Material required

4.4 Installation

MPR can be installed on a wall or an installation plate.

4.5 Connections

Fig. 3: Connections in the housing

1 Power supply unit

2 Circuit breaker with power connection (see “Connecting the main power supply”, page 13)

3 Ethernet switch for machine network (see “Ethernet connection to machine network”, page 14) connection

Ethernet (plug type RJ45)

4 MPR 4G version: 4G router connection SMA (f) for antenna (see “Commissioning of the 4G router”, page 16)

Fig. 4: Connections available on the back of the door

1 RJ45 (ETH) (see “Ethernet connection to machine network”, page 14)

2 USB port (see “Connecting the MPR to the machine network”, page 14)

Material required for commissioning: Required for:

Ethernet cable: LAN cable RJ45 Connection between MPR and machine network

USB stick with SICK data Integration of the MPR in the machine network

For MPR 4G:

–PC

–SIM card

–APN

–PIN

Commissioning with 4G

NOTE:

Dimensions and drilling plan, see “Technical data”, page 26.

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INSTALLATION 4

Fig. 5: Cable ducts

1 Power supply

2 Ethernet machine network

3 Ethernet internet

4 MPR 4G version: Antenna

4.6 Connecting the main power supply

1. Lead the power cable (power input, see “Technical data”, page 26) through the cable

glands (fixing range: 10 ... 14 mm).

2. Connect flexible wires to the circuit breaker and PE terminal.

Line cross-section: 0.5 ...4 mm

Fig. 6: Connection on circuit breaker

1 PE

2 L1

3 N

1234

NOTICE:

The cable ducts have specific diameters. Do not interchange the cable ducts.

CAUTION: Hazards by voltage

The following tasks must be performed by a skilled electrician who is aware of potential

hazards.

NOTICE:

A protective conductor must always be connected to the PE.

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4 INSTALLATION

4.7 Connecting the MPR to the machine network

4.7.1 Connection of the MPR to the machine network

A free IP address of the machine network is required.

Example:

● Machine network: 192.168.5.XXX

● Net mask: 255.255.255.0

● MPR IP address: 192.168.5.110

1. Switch on the MPR and let it start completely.

2. Insert the USB stick in a free USB port during full operation (see “Connections”,

page 12).

3. The configuration file will be automatically detected and installed.

4. MPR restarts automatically.

5. Remove the USB stick.

4.7.2 Ethernet connection to machine network

Machine network:

Connect the switch in the MPR via network cable with the machine network to integrate the

MPR into the machine network (see “Connections”, page 12).

4.7.3 Connecting the MPR with the internet

Internet (local/external):

Connect the network cable with the RJ 45 socket “ETH2” and connect it to the gateway/

router to integrate the MPR into the internet/intranet.

4G option: For a MPR 4G, connect the cable to socket “LAN 1” of the router (see “Connec-

tions”, page 12).

NOTE:

Copy the configuration file provided by SICK onto an USB stick.

The USB stick must have FAT32 format and the configuration file has to be in the root

path

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INSTALLATION 4

4.7.4 MPR 4G commissioning with 4G router (option)

Fig. 7: 4G router

1 LEDs (see “Troubleshooting”, page 25)

2 Antenna connection

3 Antenna connection

4 2 x Ethernet connection “LAN 1” for connection with MPR

5 SIM card slot (hidden)

6 Reset button

4.7.4.1 LEDs on the 4G router

Fig. 8: LEDs

LED Color Significance

POWER Green Main power supply available

COM

Green WWAN

link in set-up

Orange PPP link established

OFF Offline

STATUS Red Initialization, firmware update, malfunction

1) WWAN = MPR-4G router

Signal LED

Flash frequency:

Rating Signal quality

On: 900 ms

Off: 200 ms

31 ... 20 Very good

On: 200 ms

Off: 200 ms

19 ... 13 Good

On: 100 ms

Off: 900 ms

12 ... 0 Bad

OFF Undeterminable Not available

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4 INSTALLATION

4.7.4.2 Commissioning of the 4G router

Default factory setting

This description refers to the default factory settings.

Restoring the default factory settings: Press the reset button 3 times within 2 seconds.

Procedure

1. Switch the MPR off (circuit breaker (see “Connections”, page 12)).

2. Lead the antenna cable through the cable gland.

3. Connect the antenna cable to the SMA plug of the main antenna (see “Connections”,

page 12).

4. Mount the antenna on a firm base.

5. Insert the SIM card in the SIM card slot.

Fig. 9: Inserting the SIM card in the 4G router

1 SIM card slot

6. Switch the MPR back on.

NOTICE:

Support from a SICK technician is required for initial commissioning.

Please contact your local SICK Customer Service before initial commissioning.

NOTICE:

Insert the SIM card only when the MPR is switched off.

To detect the SIM card, the MPR must be switched on after inserting the SIM card.

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INSTALLATION 4

4.7.4.3 Entering the SIM card information for MPR 4G

Requirements

● A PC with browser is required for configuration of the 4G router.

● The APN address (Access Point Name) of the provider (e.g., “web.provider.com”) and the

PIN must be known to be able to use the SIM card.

1. Connect the 4G router to the configuration PC via an Ethernet cable.

2. PC configuration: Activate DHCP client on the PC (O

BTAIN IP ADDRESS AUTOMATICALLY).

3. Open browser (e.g., Internet Explorer, Firefox).

4. Enter IP address of the 4G-Router in address bar (default: 192.168.1.1).

If a proxy server is enabled in your browser:

– Disable the proxy server

– add the IP address of the 4G router as “exception”.

5. Login.

– User name: insys (default)

– Password: icom

Modified data will be transmitted to the 4G router after clicking the “OK” button.

6. Enter PIN of the SIM card and click button

ACTIVATE WWAN (Menu “WWAN”, page

“WWAN”).

7. Select the authentification method (recommended “PAP” or “CHAP”) to be used with

the respective radio buttons.

8. Enter user name and password for login in the provider.

9. Enter the APN of the wireless network provider, where the connection is to be made, into

the field A

CCESS POINT NAME.

10. Confirm settings with “OK”.

NOTICE:

IP address in local network.

The IP address of the 4G-Router in the local network only has to be changed when the IP

address is already used or a different address range is required.

To change:

Menu: Router / Basic Settings / IP addresses (LAN): Enter IP address of the router in

the local network.

Confirm settings with “

OK”.

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5 OPERATION

5Operation

5.1 Operating concept

The MPR is activated via the touchscreen.

5.1.1 Starting the MPR

1. Switch on the circuit breaker (see “Connections”, page 12).

2. The MPR will start. This can take several minutes.

3. The following is displayed and the MPR is ready for operation:

1 Text: MPR status

2 Message: MPR is offline

3 Symbol: Machine network

4 Symbol: SICK Meeting Point Server

5 Grey line: Disconnected

Green line: Connected

5.1.2 Establishing a connection

1 Button CONNECT

1. Click button CONNECT.

The MPR is connected with the SICK Meeting Point Server.

When MPR is connected, the following is displayed:

1 Text: MPR status

2 Message: MPR: online

NOTE:

The MPR can also automatically establish the connection immediately after the start.

Clarify this function with the SICK Customer Service during initial commissioning.

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OPERATION 5

5.1.3 Disconnecting

1 Button DISCONNECT

1. Click button DISCONNECT to disconnect the connection.

A safety prompt will be displayed.

1. Click button OK to disconnect the connection.

5.1.4 Switching off

Switch the MPR off on the circuit breaker (see “Connections”, page 12).

5.2 Operating the remote platform

5.2.1 Registering on the platform

1. Call-up https://remoteservice.sick.com in the browser.

2. Click on LOGIN and log in with the user name and password provided by SICK.

3. Click on I

NSTALL CERTIFICATE to download and install the certificate.

4. Enter the password provided by SICK in the password prompt and click on N

EXT.

Click on N

EXT again and confirm the safety message by clicking YES.

5. Click OK, close the browser and restart it.

6. Call-up https://remoteservice.sick.com and confirm the certificate by clicking OK.

NOTE:

Operating the remote platform is optional. If desired, SICK provides a customer login.

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5 OPERATION

7. As soon as the certificate is confirmed, you will be automatically logged in future when

starting the platform.

8. Select an available machine under S

ERVICE PORTAL > SERVICE TECHNICIAN > SELECT MACHINE.

9. Install two programs, MPA tools and tight VNC, for remote control of the desired

machine.

10. Select menu item S

ERVICE PORTAL > SOFTWARE INSTALLATION for installation of the software.

11. Installation process, see “Installing tight VNC”, page 20.

5.2.2 Installing tight VNC

tight VNC, the Virtual Network Computing, allows monitoring and controlling one PC via

another one . Mouse and keypad entries are transferred directly.

1. Download and install the tight VNC software from https://remoteservice.sick.com.

NOTE:

For access from your PC on another PC, you require:

–tight VNC viewer

For access on your PC, you require:

–tight VNC viewer

–tight VNC server

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SICK MPR, SICK Meeting Point Router Operating instructions

SICK MPR, SICK Meeting Point Router Operating instructions

SICK MPR, SICK Meeting Point Router Operating instructions

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