iBall Airway 21.0MP - 58 User manual

User Guide

Model No.: 21.0MP - 58

21.6Mbps HSPA+ Data Card

Ver: 2.0.0

CONTENT

1. Overview........................................................ 1

2. System Requirements ................................... 1

3. Product Features .......................................... 1

4. Operating System ......................................... 3

5. Drivers & Application Installation.............. 3

a) Installing the Application …………………3

b) Uninstalling the Application ......................... 9

c) MAC OS Installation ................................... 10

d) MAC OS Uninstallation. ............................. 12

6. Vaulten Guidelines………………………..13

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1. Overview

iBall Airway 21.0MP-58 designed to enable users with

access to High Speed Internet via HSPA / UMTS / EDGE /

GPRS Networks which offers a maximum data transfer rate

upto 21.6Mbps (HSPA+) & 5.76Mbps (HSUPA).

2. System Requirements

Minimum C.P.U 300MHz (Intel Platform), 256Mb Ram &

40Mb Hard disk space.

USIM - 2G/3G GSM support.

3. Product Features

 Support for HSPA+ / UMTS: 2100Mhz

 GSM / GPRS / EDGE: 850Mhz, 900Mhz,

1800Mhz and 1900Mhz

 Voice Call

 Micro SD Card slot - Max. up to 32GB support

 Compatible with 2G /3G GSM Network

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 Data transmission up to 21.6Mbps (HSDPA)

 Data transmission up to 5.76 Mbps (HSUPA)

 Data transmission up to 384 Kbps (UMTS)

 Data transmission up to 237 Kbps (EDGE)

 Data transmission up to 85.6 Kbps (GPRS)

 SMS & Phone-book

 USSD Services

 USB 2.0 Interface

 Internal Antenna

4. OS Compatible:

 WinXP, Vista , Win7 & Win8 (32-bit & 64-bit)

 MAC OS X 10.5 to 10.8* (Intel Platform)

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5. Drivers & Application Installation

a) Installing the Application on Windows OS

Important note: Please be sure that your PC has at least

40MB free disk.

Connect the data cad to your PC, and follow the on-screen

instructions to finish the installation.

Step1: Click the [Next] button when the installation

automatically popup

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Step2: Select a hard disk for storing the software, and then

click the

[Install]

button

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Step3: Please wait while iBall Airway is being installed.

Step4: Click the [Finish] button to complete the software

installation.

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Note: For proper hardware detection of USB modem, restart the PC

& Double Click the desktop iBall Airway 21.0MP-58 icon.

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iBall Airway 21.0MP-58 Menu

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Menu Button:

Connect: Connect to the Internet.

Browser: Open the Internet Explorer.

Usage: Check the Data Usage & Traffic statistics.

Call: Provides call services.

SMS: Provides SMS services

Phonebook: You can manage the contacts conveniently

with the Terminal Management.

Settings: Set the work status of the application.

USSD: Send the USSD command with the terminal.

Vaulten: Backup, Sync & Share data with cloud storage.

Help: User guide

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iBall Hotspot : Download the SoftAP application from iBall

website to create your own Hotspot (WiFi) zone.

(OS compatible: win7/8)

iBall SoftAP Manager

To create WiFi Hotspot zone primarily connect internet

through iBall Airway Menu then start iBall SoftAP Manager

Note: Your system required WiFi enable hardware installed

to create your own Hotspot zone.

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b) Uninstalling the Application on Windows OS

There are two ways to uninstall the software

First one:

Click Start > All programs > iBall Airway 21.0MP-58,

and choose Uninstall iBall Airway 21.0MP-58,

follow the

on-screen instructions to finish the uninstall

Alternate Option:

Go to

Control Panel > Add or Remove Programs, select

“iBall Airway 21.0MP-58” to remove the application from

your PC.

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c) Installing the Drivers & Application on MAC OS

Important note: Please be sure your Mac OS X 10.5

/10.6/10.7/ 10.8 version and your (U) SIM has been plugged

into the data card, otherwise the application cannot run on

your PC.

Connect the data card to your PC, and follow the on-screen

instructions to finish the installation.

Step1: Connect the data card to the USB port, Icon will

appear on desktop as “iBall Airway Installation”

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Note: Incase icon not appeared on screen, kindly confirm as

iBall Airway is properly mounted in the system.

Vaulten Application is not supported in MAC OS.

Step2: Installation process will start, Wait till Progress bar

Completes

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Step3: As installation is completed, you should restart your

PC to run this program.

d) Uninstalling the Application on MAC OS X

You just need to Uninstall the application / delete the

program directly.

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Installation Guidelines for Windows OS

1. Please follow the installation steps as below

2. Provide desired login details and register with the

3. Vaulten cloud service.

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For more details / installation guidelines of vaulten cloud

service refer User manual as available in help menu of PC

suite.

For Further Helpdesk kindly refer :

 Technical support: support@vaulten.com |

vaulten.com/faq

Troubleshooting Guidelines (Data Card)

Kindly disable Antivirus software temporary before

proceeding installation steps.

Customer using desktop system is suggested to

connect Data Card on backside of USB port.

(Normally Front USB ports have low power which

may cause fail to connect internet / slow speed,)

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Sr No.

Common error

message

Solution

1

No Device /

USB port error

Drivers not installed properly /

Hardware not detecting :

Kindly suggest to disable antivirus

temporary and reinstall the 3G Card

utility

2

No service

Network not detecting:

Need to manually search ISP

signal as below steps

1) Click on "Setting" menu

2) Network connection->Network

search ->Manual search-> Click

search

3) ISP name as display on screen

will confirm network available in

your area

4) select your ISP service name as

SIM service available : 3G (UMTS)

and 2G(GSM)

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3

Failed to

dialup

Click the "Setting" button,

Connection settings (Profile

menu) > Search (predefined) >

Select your ISP & Set default

(Unplug & re-connect data card)

Note: Customer using OS Winxp

with SP2 are suggested to upgrade

SP3 (Service Pack 3)

4

Internet

working slow /

Connect

Disconnect

problem

Common problem is related to

network signal as provided by

operator

* Signal Indicating

G : Defines 85.6kbps speed (GPRS)

E : Defines 237kbps speed (EDGE)

H: Defines 3G speed

(UMTS / HSDPA)

Incase your SIM is 3G / 2G but

network signal is showing wrong ,

refer steps as shown in point no.2

for service selection

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5

Profile name -

Showing blank

ISP MCC/MNC settings not

Initializing :

Need to Create New profile as

below steps:

1) Click on "Setting" menu

2) Connection setting-> New-

>Profile name->Dial number->

APN->username and password

(Blank) -> click ok

3) Select profile name and click on

set default button.

4) Click on Connect Tab-> Remove

checkmark from Set auto APN->

you will get your profile name -

>click on connect.....

6

Error Click

"Connect "

button /

Internet

connected -

Not browsing

* Kindly check balance through

USSD service

* Confirm Internet Plan activated

insert SIM temporary in mobile

phone & check internet service

working.

* Unplug Data card > Temporary

disable Antivirus > re-plug in USB

port & check

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iBall Airway 21.0MP - 58 User manual

iBall Airway 21.0MP - 58 User manual

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