User Guide
Model No.: 21.0MP - 58
21.6Mbps HSPA+ Data Card
Ver: 2.0.0
CONTENT
1. Overview........................................................ 1
2. System Requirements ................................... 1
3. Product Features .......................................... 1
4. Operating System ......................................... 3
5. Drivers & Application Installation.............. 3
a) Installing the Application …………………3
b) Uninstalling the Application ......................... 9
c) MAC OS Installation ................................... 10
d) MAC OS Uninstallation. ............................. 12
6. Vaulten Guidelines………………………..13
iBall Airway (21.0MP-58)
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1. Overview
iBall Airway 21.0MP-58 designed to enable users with
access to High Speed Internet via HSPA / UMTS / EDGE /
GPRS Networks which offers a maximum data transfer rate
upto 21.6Mbps (HSPA+) & 5.76Mbps (HSUPA).
2. System Requirements
Minimum C.P.U 300MHz (Intel Platform), 256Mb Ram &
40Mb Hard disk space.
USIM - 2G/3G GSM support.
3. Product Features
Support for HSPA+ / UMTS: 2100Mhz
GSM / GPRS / EDGE: 850Mhz, 900Mhz,
1800Mhz and 1900Mhz
Voice Call
Micro SD Card slot - Max. up to 32GB support
Compatible with 2G /3G GSM Network
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Data transmission up to 21.6Mbps (HSDPA)
Data transmission up to 5.76 Mbps (HSUPA)
Data transmission up to 384 Kbps (UMTS)
Data transmission up to 237 Kbps (EDGE)
Data transmission up to 85.6 Kbps (GPRS)
SMS & Phone-book
USSD Services
USB 2.0 Interface
Internal Antenna
4. OS Compatible:
WinXP, Vista , Win7 & Win8 (32-bit & 64-bit)
MAC OS X 10.5 to 10.8* (Intel Platform)
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5. Drivers & Application Installation
a) Installing the Application on Windows OS
Important note: Please be sure that your PC has at least
40MB free disk.
Connect the data cad to your PC, and follow the on-screen
instructions to finish the installation.
Step1: Click the [Next] button when the installation
automatically popup
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Step2: Select a hard disk for storing the software, and then
click the
[Install]
button
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Step3: Please wait while iBall Airway is being installed.
Step4: Click the [Finish] button to complete the software
installation.
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Note: For proper hardware detection of USB modem, restart the PC
& Double Click the desktop iBall Airway 21.0MP-58 icon.
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iBall Airway 21.0MP-58 Menu
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Menu Button:
Connect: Connect to the Internet.
Browser: Open the Internet Explorer.
Usage: Check the Data Usage & Traffic statistics.
Call: Provides call services.
SMS: Provides SMS services
Phonebook: You can manage the contacts conveniently
with the Terminal Management.
Settings: Set the work status of the application.
USSD: Send the USSD command with the terminal.
Vaulten: Backup, Sync & Share data with cloud storage.
Help: User guide
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iBall Hotspot : Download the SoftAP application from iBall
website to create your own Hotspot (WiFi) zone.
(OS compatible: win7/8)
iBall SoftAP Manager
To create WiFi Hotspot zone primarily connect internet
through iBall Airway Menu then start iBall SoftAP Manager
Note: Your system required WiFi enable hardware installed
to create your own Hotspot zone.
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b) Uninstalling the Application on Windows OS
There are two ways to uninstall the software
First one:
Click Start > All programs > iBall Airway 21.0MP-58,
and choose Uninstall iBall Airway 21.0MP-58,
follow the
on-screen instructions to finish the uninstall
Alternate Option:
Go to
Control Panel > Add or Remove Programs, select
“iBall Airway 21.0MP-58” to remove the application from
your PC.
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c) Installing the Drivers & Application on MAC OS
Important note: Please be sure your Mac OS X 10.5
/10.6/10.7/ 10.8 version and your (U) SIM has been plugged
into the data card, otherwise the application cannot run on
your PC.
Connect the data card to your PC, and follow the on-screen
instructions to finish the installation.
Step1: Connect the data card to the USB port, Icon will
appear on desktop as “iBall Airway Installation”
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Note: Incase icon not appeared on screen, kindly confirm as
iBall Airway is properly mounted in the system.
Vaulten Application is not supported in MAC OS.
Step2: Installation process will start, Wait till Progress bar
Completes
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Step3: As installation is completed, you should restart your
PC to run this program.
d) Uninstalling the Application on MAC OS X
You just need to Uninstall the application / delete the
program directly.
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Installation Guidelines for Windows OS
1. Please follow the installation steps as below
2. Provide desired login details and register with the
3. Vaulten cloud service.
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For more details / installation guidelines of vaulten cloud
service refer User manual as available in help menu of PC
suite.
For Further Helpdesk kindly refer :
Technical support: support@vaulten.com |
vaulten.com/faq
Troubleshooting Guidelines (Data Card)
Kindly disable Antivirus software temporary before
proceeding installation steps.
Customer using desktop system is suggested to
connect Data Card on backside of USB port.
(Normally Front USB ports have low power which
may cause fail to connect internet / slow speed,)
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Sr No.
Common error
message
Solution
1
No Device /
USB port error
Drivers not installed properly /
Hardware not detecting :
Kindly suggest to disable antivirus
temporary and reinstall the 3G Card
utility
2
No service
Network not detecting:
Need to manually search ISP
signal as below steps
1) Click on "Setting" menu
2) Network connection->Network
search ->Manual search-> Click
search
3) ISP name as display on screen
will confirm network available in
your area
4) select your ISP service name as
SIM service available : 3G (UMTS)
and 2G(GSM)
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3
Failed to
dialup
Click the "Setting" button,
Connection settings (Profile
menu) > Search (predefined) >
Select your ISP & Set default
(Unplug & re-connect data card)
Note: Customer using OS Winxp
with SP2 are suggested to upgrade
SP3 (Service Pack 3)
4
Internet
working slow /
Connect
Disconnect
problem
Common problem is related to
network signal as provided by
operator
* Signal Indicating
G : Defines 85.6kbps speed (GPRS)
E : Defines 237kbps speed (EDGE)
H: Defines 3G speed
(UMTS / HSDPA)
Incase your SIM is 3G / 2G but
network signal is showing wrong ,
refer steps as shown in point no.2
for service selection
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5
Profile name -
Showing blank
ISP MCC/MNC settings not
Initializing :
Need to Create New profile as
below steps:
1) Click on "Setting" menu
2) Connection setting-> New-
>Profile name->Dial number->
APN->username and password
(Blank) -> click ok
3) Select profile name and click on
set default button.
4) Click on Connect Tab-> Remove
checkmark from Set auto APN->
you will get your profile name -
>click on connect.....
6
Error Click
"Connect "
button /
Internet
connected -
Not browsing
* Kindly check balance through
USSD service
* Confirm Internet Plan activated
insert SIM temporary in mobile
phone & check internet service
working.
* Unplug Data card > Temporary
disable Antivirus > re-plug in USB
port & check
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