MiFi X PRO 5G USER GUIDE 4
Settings tab ..................................................................................................................................................................... 41
Primary Network tab ................................................................................................................................................... 43
Guest Network tab ....................................................................................................................................................... 45
Managing connected devices ........................................................................................................................................ 47
Connected Devices page ........................................................................................................................................... 48
Managing settings ............................................................................................................................................................. 50
Preferences tab .............................................................................................................................................................. 50
Software Update tab ................................................................................................................................................... 56
Backup and Restore tab ............................................................................................................................................. 58
GPS tab ............................................................................................................................................................................. 60
Advanced tab ................................................................................................................................................................. 61
Viewing info about your MiFi ......................................................................................................................................... 62
Internet Status tab ....................................................................................................................................................... 63
Internet Sessions tab ................................................................................................................................................... 64
Diagnostics tab .............................................................................................................................................................. 65
Device Info tab............................................................................................................................................................... 66
Logs tab ............................................................................................................................................................................ 67
Getting help .......................................................................................................................................................................... 68
Help tab ............................................................................................................................................................................ 69
Customer Support tab ................................................................................................................................................ 70
Advanced settings ................................................................................................................................................................... 71
Overview ................................................................................................................................................................................ 72
Using advanced settings .................................................................................................................................................. 72
Cellular tab ...................................................................................................................................................................... 73
Manual DNS tab ............................................................................................................................................................ 75
SIM tab .............................................................................................................................................................................. 76
Firewall tab ..................................................................................................................................................................... 78
MAC Filter tab ................................................................................................................................................................ 80
LAN tab ............................................................................................................................................................................. 82
Port Filtering tab ........................................................................................................................................................... 85
Port Forwarding tab .................................................................................................................................................... 87
VPN tab ............................................................................................................................................................................. 90
Inseego Connect Tab .................................................................................................................................................. 92
Troubleshooting and support ............................................................................................................................................. 93
Overview ................................................................................................................................................................................ 94
First troubleshooting steps ....................................................................................................................................... 94
Common problems and solutions ................................................................................................................................ 94
My MiFi powered off without pressing the Power button ............................................................................ 94
No service is available ................................................................................................................................................. 95
My MiFi has no power/touchscreen doesn’t display when I press the Power button ......................... 95
I forgot my Wi-Fi password ....................................................................................................................................... 95
I forgot my MiFi Admin web UI password ........................................................................................................... 95
I cannot connect a device to my MiFi.................................................................................................................... 95
I see other networks, but not the network name for my MiFi ...................................................................... 96
I see the network name, but cannot connect a device to my MiFi ............................................................. 96
I want to see how many devices are connected ............................................................................................... 96
I want to see the firmware (software) version installed on my MiFi........................................................... 97
I want to see the phone number for my MiFi ..................................................................................................... 97
I want to see the battery level of my MiFi ............................................................................................................ 97
I want to turn my MiFi off .......................................................................................................................................... 97
I want to know if my MiFi is still on when the touchscreen is dark ............................................................ 97
Technical support ............................................................................................................................................................... 98