Verizon Jetpack MiFi 4510L User manual

MOBILE HOTSPOT - MiFi®4510L

USER

GUIDE

90026384 R1

without notice and should not be construed as a commitment by Verizon Wireless, Inc.

Patents and Licenses

Visit www.novatelwireless.com/patents for a complete list of all Novatel Wireless patents.

Software License

Proprietary Rights Provisions:

The software drivers provided with this product are copyrighted by Novatel Wireless and/or Novatel Wireless’ suppliers.

Although copyrighted, the software drivers are unpublished and embody valuable trade secrets proprietary to Novatel

Wireless and/or Novatel Wireless’ suppliers. The disassembly, decompilation, and/or Reverse Engineering of the software

drivers for any purpose is strictly prohibited by international law. The copying of the software drivers, except for a reasonable

number of back-up copies is strictly prohibited by international law. It is forbidden by international law to provide access

to the software drivers to any person for any purpose other than processing the internal data for the intended use of the

software drivers.

U.S. Government Restricted Rights Clause:

The software drivers are classied as “Commercial Computing device Software” and the U.S. Government is acquiring only

“Restricted Rights” in the software drivers and their Documentation.

U.S. Government Export Administration Act Compliance Clause:

It is forbidden by US law to export, license or otherwise transfer the software drivers or Derivative Works to any country where

such transfer is prohibited by the United States Export Administration Act, or any successor legislation, or in violation of the

laws of any other country.

Trademarks and Service Marks

Verizon Wireless™ is a trademark of Verizon Wireless, Inc., and the other trademarks, logos, and service marks (collectively the

“Trademarks”) used in this user manual are the property of Verizon Wireless or their respective owners. Nothing contained in

this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Verizon

Wireless or any other Trademark displayed in this user manual without the written permission of Verizon Wireless or its

respective owners.

• Novatel Wireless™ and the Novatel Wireless logo™ are trademarks of Novatel Wireless, Inc.

• MiFi® and the MiFi logo® are registered trademarks of Novatel Wireless, Inc.

• Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the United States and/

or other countries.

• Apple®, Mac®, and Mac OS® are trademarks of Apple, Inc., registered in the U.S. and other countries.

The names of actual companies and products mentioned in this user manual may be the trademarks of their respective

owners.

FCC ID: PKRNVWMIFI4510

IC ID: 3229B-MIFI4510

PN: 90026384_R1_DraftO_14Apr2011

Please visit www.verizonwireless.com for the latest information about your device.

Contents

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Features ................................................................................. 2

Package Contents ....................................................................... 2

System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Components ................................................................................ 4

Service Status Indicator (LED) States. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Service Display States. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Power Management ......................................................................... 8

Caring for Your Device ....................................................................... 9

Using the MiFi 4510L Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Accessing the Network .....................................................................11

Using the Device for the First Time ..........................................................12

Assemble the Wall Charger. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Install the 4G SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Remove the 4G SIM Card ................................................................ 14

Insert and Charge the Battery ...........................................................15

Remove the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Battery Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Power the MiFi 4510L Device On and O ................................................19

Power On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Power O ..........................................................................19

Activate Your Device ....................................................................19

Connecting to the MiFi Device ..............................................................20

Using the Device After Setup is Complete ...................................................21

Normal Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Setting up a Temporary Hotspot ....................................................21

Security for the MiFi 4510L Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Accessing the User Guide ...................................................................22

MiFi Settings .......................................................... 23

Conguring MiFi Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Welcome Page .............................................................................25

Login. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Menu Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Home ......................................................................................26

Wi-Fi .......................................................................................27

Wi-Fi Proles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Choosing a Prole ......................................................................29

Setting Up a Temporary Hotspot ....................................................29

Changing to a Dierent Prole ......................................................30

iii

Updating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Updating a Prole Not Currently in Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Buttons ................................................................................31

LAN ........................................................................................32

TCP/IP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Connected Devices .....................................................................33

Buttons ................................................................................33

WWAN .....................................................................................34

Internet Connection ....................................................................35

WWAN Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Buttons ................................................................................35

Security: Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Set Administration Password ............................................................36

Buttons ................................................................................37

Security: MAC Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Enable MAC Filter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Find the MAC Address on a Computer ...............................................40

Trusted Client List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Add Trusted Client MAC Address ........................................................40

Remove a Device from the Trusted Client List ........................................41

Buttons ................................................................................41

Security: Port Filtering ......................................................................42

Enable Port Filtering ....................................................................43

Allowed Applications ...................................................................43

Custom Applications ....................................................................44

Port Ranges ........................................................................45

Buttons ................................................................................45

Advanced: Settings .........................................................................46

Access Point ............................................................................47

Router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

System .................................................................................47

Buttons ................................................................................47

Advanced: Cong File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Cong File Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Cong File Upload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Buttons ................................................................................49

Advanced: Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

System Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

MiFi ................................................................................51

Modem ............................................................................51

System Status ..........................................................................51

Buttons ................................................................................52

Advanced: Port Forwarding .................................................................53

Port Forwarding Applications ...........................................................54

iv

Buttons ................................................................................55

Advanced: Power Management .............................................................56

Automatic Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Buttons ................................................................................57

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Common Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Update the Firmware on the MiFi Device ....................................................61

Verizon MiFi4510L Device Upgrade for Windows Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Verizon MiFi4510L Device Upgrade for Mac Users .......................................61

Technical Support ..........................................................................62

Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Data Technical Support .................................................................62

Product Specications and Regulatory Information ...................... 64

Product Specications ......................................................................65

General ................................................................................65

Technology/Bands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Environmental. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Regulatory Statements .....................................................................66

Wireless Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Limited Warranty and Liability ..............................................................68

Safety Hazards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Proper Battery Use and Disposal ............................................................71

Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Overview

Components

Power Management

Caring for Your Device

Getting Started

1

2

Overview

Congratulations on your purchase of the Novatel Wireless MiFi 4510L Intelligent Mobile Hotspot for

4G LTE Mobile Broadband and Wi-Fi!

This device operates over high-speed 4G LTE Mobile Broadband networks in the 700/800/1900

bands and Wi-Fi, enabling you to connect at high speeds to the Internet, your corporate Intranet,

Wi-Fi enabled devices, and access your email virtually anywhere!

The MiFi4510L device is an Intelligent Mobile Hotspot, empowering you with high-speed data

access on the Verizon Wireless 4G L

TE Mobile Broadband wireless data network as well as Wi-Fi

connectivity.

Features

• Connect to High-Speed Wireless Data (4G LTE Mobile Broadband)

• Wi-Fi Connectivity

• Manage Wireless Network Activity

• MiFi Settings is an easy-to-use web-based interface that allows you to manage, monitor,

and customize your Wi-Fi and 4G LTE Mobile Broadband connection.

• Advanced embedded antenna design

• VPN capability

• Auto connectivity options

Package Contents

The Verizon Wireless MiFi4510L package includes:

• 4G LTE Mobile Hotspot MiFi® 4510L

• 1500mAh Standard Lithium Ion Battery

• Wall Charger

• USB Cable (for software upgrades only)

• Protective Pouch

• Literature Kit

3

System Requirements

• Supported operating systems

• Windows® 7, Vista® (SP2) 32/64-Bit; XP Home, Professional,Tablet (SP3) 32-Bit

• Mac OS® X v10.4 or higher

• Internet browser software. For example: Microsoft Internet Explorer 6.0 or higher, Firefox,

Safari, Opera, Chrome

• USB port: Type A

• Wi-Fi (802.11b or higher)

• Hard drive: 100 MB free hard disk space

• Memory (RAM): 128 MB

To use Wi-Fi mode, your computer needs Wi-Fi capability and Internet browser software only.

Your device must have Verizon Wireless data service to function properly. See Activate Your Device

on page 19.

4

Components

➊ 1

➋ 1

➌ 1

➊ Display: Shows the user the device status, including network signal strength, roaming

status, battery status, and the number of users connected with Wi-Fi. See Service Display

States on page 7.

➋ Power Button: Powers the device on and o.

➌ Service Status Indicator (LED): Shows the device status, including connection and error

states. See Service Status Indicator (LED) States on page 6.

➊ 1

➊ Micro USB Connector: The wall charger connects here.

5

➊ SIM Card Slot: The SIM card is installed here.

➋ Battery Compartment: The battery contacts connect here.

➌ Master Reset Button: Insert a paperclip in the small hole to reset the device to factory

settings. See How do I reset the MiFi device back to factory settings? on page 59.

➍ Battery Removal Divot: When the battery is installed, insert a ngernail here and lift to easily

remove it.

➎ Network Name and Password Label (on the back cover; not shown): The pre-congured

network name (SSID) and your network key are printed on a label axed to the back of your

device.

6

Service Status Indicator (LED) States

LED Color Status Description

No Light O The device is powered o or otherwise is not getting power.

Amber Solid

Blinking

The device is in power down mode.

The device is powered o and also charging the battery.

Green Solid

Blinking

The device is powered on; 4G LTE service is available but not

connected or connected while dormant.

The device is powered on and connected to the 4G LTE network

and transmitting data.

Violet Solid

Blinking

The device is powered on; 3G 1X or EV-DO service is available but

not connected or connected while dormant.

The device is powered on and connected to a 3G 1X or EV-DO

network and transmitting data.

Red Blinking If this occurs during power up, no SIM card is inserted. All other

times, this indicates an error or a SIM card failure.

White Blinking The device is powered on and the rmware is being upgraded.

This LED only applies to over-the-air rmware updates.

7

Service Display States

Display Icon Status Description

No icons The display is o, and the LED

is also o.

The device is powered o or otherwise is not

getting power.

Network

signal

strength

An antenna with 0-4 bars. More bars indicate stronger signal.

Roaming

indicator

Present or not present. If the icon is present, the device is roaming on

another carrier’s network.

Battery

status

A battery outline lled with

bars; while charging, the bars

cycle from 0-4 bars. When

fully charged, the bars don’t

move.

When the battery is very

low, the battery outline

blinks on and o every two

seconds. Charge the battery

immediately.

More bars indicate more battery life.

Number of

Wi-Fi users

connected

Number of dots shown. The number of dots indicates the number of

Wi-Fi users connected to the device.

8

Power Management

Your device will work from its battery or when plugged into a power source.

• Battery — Charge the battery by plugging in the wall charger. While the battery is charging

the battery icon bars blink. When the battery is fully charged, the battery icon is solid.

• Wall charger — You can use the device when the charger is plugged into a wall socket. The

MiFi battery charges while it is plugged in.

Before using the MiFi 4510L device, read the battery safety information in the “Safety Hazards”

section of this guide. See Proper Battery Use and Disposal on page 70.

9

Caring for Your Device

Like any electronic device, the device must be handled with care to ensure reliable operation.

Verizon Wireless recommends the following guidelines:

• Protect the device from liquids, dust, and excessive temperatures.

• Do not apply adhesive labels to the device; they might cause the device to potentially

overheat and they might alter the performance of the antenna.

• Store the device in a safe place when not in use.

Accessing the Network

Using the Device for the First Time

Connecting to the MiFi Device

Using the Device After Setup is Complete

Accessing the User Guide

Using the MiFi 4510L Device

2

11

Accessing the Network

The Verizon Wireless MiFi 4510L device supports Verizon Wireless 4G LTE Mobile Broadband service

for a superior wireless data connection.

4G LTE Mobile Broadband

With LTE bandwidth (700 MHz) you can get the broadband-like speed you require to work eciently

outside the home or oce. You can connect to the Internet, corporate intranet, check your email

and download attachments with typical download speeds of 5-12 Mbps. Mobile Broadband gives

you the freedom to stay productive and connected whether you’re on the road or in a meeting

across town.

4G Mobile Broadband with LTE

• Download: typical download speeds of 5-12 Mbps

• Upload: typical upload speeds of 2-5 Mbps

3G Mobile Broadband with EVDO Rev. A

• Download: typical download speeds of 600 kbps–1.4 Mbps.

• Upload: typical upload speeds of 500-800 kbps.

Subject to Customer Agreement, Calling Plan, credit approval, and other service terms.

Mobile Broadband Rev.A speed claim based on our network tests with 5 MB FTP data les without compression. Verizon

Wireless is rapidly adding Rev. A capability to your Mobile Broadband service area. Your Mobile Broadband Rev. A-enabled

device will indicate coverage when you are in a Mobile Broadband Rev. A service area. When outside the Rev. A service area,

your wireless device will revert to Mobile Broadband Rev. 0 (typical download speeds will be 400–700 Kbps and upload speeds

will be 60–80 Kbps). Actual throughput speed and coverage may vary. Speed claims not applicable when roaming.

WiFi 802.11b/g/n

• 802.11b uses the 2.4 GHz frequency with a bandwidth of 11 Mbps.

• 802.11g uses the 2.4 GHz frequency with a bandwidth of 54 Mbps.

• 802.11n uses the 2.4 GHz frequency with a bandwidth of 150 Mbps.

12

Using the Device for the First Time

To get started, follow these steps.

➊ Conrm your computer meets the minimum system requirements. See System

Requirements on page 3.

➋ Assemble the wall charger. See Assemble the Wall Charger on page 13.

➌ Install the 4G SIM card. See Install the 4G SIM Card on page 13.

➍ Insert and charge the battery. See Insert and Charge the Battery on page 15.

➎ Turn on the device. See Power the MiFi 4510L Device On and O on page 19.

➏ Connect the device to your computer using Wi-Fi. See Connecting to the MiFi Device on

page 20.

➐ Connect to MiFi Settings. See Connect to MiFi Settings on page 20.

13

Assemble the Wall Charger

The wall charger comes with a removable plug. You need to connect it before using the MiFi device

for the rst time. To assemble the wall charger, follow these steps.

➊ Remove the plug and the wall charger from the package.

➋ Slide the plug on to the wall charger.

Install the 4G SIM Card

To install your new 4G SIM card, follow these steps.

➊ Open the cover located on the underside of the MiFi 4510L device.

➋ Remove SIM card from the outer card, being careful not to touch the gold-colored contacts.

➌ Hold the card so the Verizon logo is facing you and the gold-colored contact points are

facing down.

➍ Insert the SIM card into the slot. The 4G SIM card MUST remain in the SIM card slot when in

use.

Your SIM (Subscriber Identity Module) card is a small rectangular plastic card that stores your phone

number and important information about your wireless service.

CAUTION! Do not bend or scratch your SIM card. Avoid exposing your SIM card to static

electricity, water, or dirt.

14

Remove the 4G SIM Card

To remove the 4G SIM card, follow these steps.

➊ Open the SIM card cover located on the underside of the MiFi 4510L device. Press down on

the small black tab to the left side of the SIM card slot.

➋ Gently remove the SIM card from the SIM card slot.

NOTE Should your 4G SIM card be lost or damaged please call 1-800-922-0204 to speak with a Customer

Service Representative. From outside the U.S. call + 1-908-559-4899 for 24/7 Global Support.

TheVerizon Wireless 4G SIM card is compatible with any Verizon Wireless 4G certiﬁed device.

You can move the 4G SIM card from one device to another and your wireless service will work

seamlessly as long as you have a compatible device and service plan. To see which devices are

compatible with the Verizon Wireless 4G SIM card, visit verizonwireless.com/certiﬁeddevice.

For additional information about 4G SIM cards, visit verizonwireless.com/4GSIM.

15

Insert and Charge the Battery

IMPORTANT Before you use your device, be sure to charge the battery for at least three hours

to ensure a full initial charge.

To insert and charge the battery, follow these steps.

➊ Press the button and then slide the cover to open the battery compartment, located on the

bottom of the device. Set the cover aside.

➋ Align the gold-colored contacts on the battery with the gold-colored contacts on the device

and gently slide the battery into place.

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