Nortel Symposium TAPI Service Provider for Succession 3.0 User manual

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Part No. 213346.02
August 2003
Network Managers Guide for
Symposium TAPI Service
Provider for Succession,
release 3.0
2
213346.02
Copyright © 2002 Nortel Networks
All rights reserved. August 2003.
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied
warranty. Users must take full responsibility for their applications of any products specified in this document. The
information in this document is proprietary to Nortel Networks Inc.
Trademarks
Nortel Networks, the Nortel Networks logo, the Globemark, Meridian, Optivity, and Symposium are trademarks of
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The asterisk after a name denotes a trademarked item.
Statement of conditions
In the interest of improving internal design, operational function, and/or reliability, Nortel Networks Inc. reserves the
right to make changes to the products described in this document without notice.
Nortel Networks Inc. does not assume any liability that may occur due to the use or application of the product(s) or
circuit layout(s) described herein.
Restricted rights legend
Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in subparagraph
(c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013.
Notwithstanding any other license agreement that may pertain to, or accompany the delivery of, this computer software,
the rights of the United States Government regarding its use, reproduction, and disclosure are as set forth in the
Commercial Computer Software-Restricted Rights clause at FAR 52.227-19.
Statement of conditions
In the interest of improving internal design, operational function, and/or reliability, Nortel Networks Inc. reserves the
right to make changes to the products described in this document without notice.
Nortel Networks Inc. does not assume any liability that may occur due to the use or application of the product(s) or
circuit layout(s) described herein.
Portions of the code in this software product may be Copyright © 1988, Regents of the University of California. All
rights reserved. Redistribution and use in source and binary forms of such portions are permitted, provided that the
above copyright notice and this paragraph are duplicated in all such forms and that any documentation, advertising
materials, and other materials related to such distribution and use acknowledge that such portions of the software were
developed by the University of California, Berkeley. The name of the University may not be used to endorse or promote
products derived from such portions of the software without specific prior written permission.
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Network Managers Guide for Symposium TAPI Service Provider for Succession, release 3.0
SUCH PORTIONS OF THE SOFTWARE ARE PROVIDED “AS IS” AND WITHOUT ANY EXPRESS OR
IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
In addition, the program and information contained herein are licensed only pursuant to a license agreement that contains
restrictions on use and disclosure (that may incorporate by reference certain limitations and notices imposed by third
parties).
This equipment complies with Part 68 of FCC Rules. All direct connections to telephone network lines must be made
using standard plugs and jacks compliant with FCC Part 68. Please note the following:
1. You are required to request service from the telephone company before you connect the unit to a network. When
you request service, you must provide the telephone company with the following data:
When you request T1 Service, you must provide the telephone company with
The Facility Interface Code
Provide the telephone company with all the codes below:
04DU9-BN (1.544 MB, D4 framing format)
04DU9-DN (1.544 MB, D4 framing format with B8ZF coding)
04DU9-1KN (1.544 MB, ESF framing format)
04DU9-1SN (1.544 MB, ESF framing format with B8ZF coding)
04DU9-1ZN (1.544 MB, ANSI ESF and ZBTSI without line power)
The telephone company will select the code it has available.
The Service Order Code(s) (SOC): 6.0F
The required Universal Service Order Code (USOC) jack: RJ48C
When you request 56K/64K Service, you must provide the telephone company with
The Facility Interface Code: 04DU5-56/64
The Service Order Code(s) (SOC): 6.0F
The required Universal Service Order Code (USOC) jack: RJ48S
When you request V.34 Service, you must provide the telephone company with
The required Universal Service Order Code (USOC) jack: RJ11C
The make, model number, Ringer Equivalence Number (REN), and FCC Registration number of the unit
The REN helps you determine the number of devices you can connect to your telephone line and still have
all of those devices ring when your number is called. In most, but not all, areas, the sum of the RENs of all
devices should not exceed 5.0. To be certain of the number of devices you can connect to your line, you
should call your local telephone company to determine the maximum REN for your calling area. This
equipment must not be used on party lines or coin lines.
When you request ISDN “U” Interface Service, you must provide the telephone company with
The Facility Interface Code: 02IS5
The Service Order Code(s) (SOC): 6.0F
The required Universal Service Order Code (USOC) jack: RJ49C
When you request ISDN “S/T” Interface Service, you must provide the telephone company with
The Service Order Code(s) (SOC): 6.0N
The make, model number, and FCC Registration number of the NT1
Note: ISDN S/T cannot be directly connected to the network.
When you request Primary Rate ISDN Service, you must provide the telephone company with
The Facility Interface Code: 04DU9-1SN (1.544 MB, ESF framing format with B8ZF coding)
The Service Order Code(s) (SOC): 6.0F
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The required Universal Service Order Code (USOC) jack: RJ48C
2. Your telephone company may make changes to its facilities, equipment, operations, or procedures that could affect
the proper functioning of your equipment. The telephone company will notify you in advance of such changes to
give you an opportunity to maintain uninterrupted telephone service.
3. If the unit causes harm to the telephone network, the telephone company may temporarily discontinue your service.
If possible, they will notify you in advance, but if advance notice is not practical, you will be notified
as soon as possible and will be informed of your right to file a complaint with the FCC.
4. If you experience trouble with the unit, please contact the Nortel Networks Technical Solutions Center in
your area for service or repairs. Repairs should be performed only by service personnel authorized by
Nortel Networks.
North America (800) 4NORTEL or (800) 466-7835
EMEA (33) (4) 92-966-968
Asia Pacific (61) (2) 9927-8800
China (800) 810-5000
5. You are required to notify the telephone company when you disconnect the unit from the network.
Nortel Networks Inc. software license agreement
This Software License Agreement (“License Agreement”) is between you, the end-user (“Customer”) and Nortel
Networks Corporation and its subsidiaries and affiliates (“Nortel Networks”). PLEASE READ THE FOLLOWING
CAREFULLY. YOU MUST ACCEPT THESE LICENSE TERMS IN ORDER TO DOWNLOAD AND/OR USE THE
SOFTWARE. USE OF THE SOFTWARE CONSTITUTES YOUR ACCEPTANCE OF THIS LICENSE
AGREEMENT. If you do not accept these terms and conditions, return the Software, unused and in the original shipping
container, within 30 days of purchase to obtain a credit for the full purchase price.
Software” is owned or licensed by Nortel Networks, its parent or one of its subsidiaries or affiliates, and is copyrighted
and licensed, not sold. Software consists of machine-readable instructions, its components, data, audio-visual content
(such as images, text, recordings or pictures) and related licensed materials including all whole or partial copies. Nortel
Networks grants you a license to use the Software only in the country where you acquired the Software. You obtain no
rights other than those granted to you under this License Agreement. You are responsible for the selection of the
Software and for the installation of, use of, and results obtained from the Software.
1. Licensed Use of Software. Nortel Networks grants Customer a nonexclusive license to use a copy of the Software
on only one machine at any one time or to the extent of the activation or authorized usage level, whichever is applicable.
To the extent Software is furnished for use with designated hardware or Customer furnished equipment (“CFE”),
Customer is granted a nonexclusive license to use Software only on such hardware or CFE, as applicable. Software
contains trade secrets and Customer agrees to treat Software as confidential information using the same care and
discretion Customer uses with its own similar information that it does not wish to disclose, publish or disseminate.
Customer will ensure that anyone who uses the Software does so only in compliance with the terms of this Agreement.
Customer shall not a) use, copy, modify, transfer or distribute the Software except as expressly authorized; b) reverse
assemble, reverse compile, reverse engineer or otherwise translate the Software; c) create derivative works or
modifications unless expressly authorized; or d) sublicense, rent or lease the Software. Licensors of intellectual property
to Nortel Networks are beneficiaries of this provision. Upon termination or breach of the license by Customer or in the
event designated hardware or CFE is no longer in use, Customer will promptly return the Software to Nortel Networks
or certify its destruction. Nortel Networks may audit by remote polling or other reasonable means to determine
Customers Software activation or usage levels. If suppliers of third party software included in Software require Nortel
Networks to include additional or different terms, Customer agrees to abide by such terms provided by Nortel Networks
with respect to such third party software.
2. Warranty. Except as may be otherwise expressly agreed to in writing between Nortel Networks and Customer,
Software is provided “AS IS” without any warranties (conditions) of any kind. NORTEL NETWORKS DISCLAIMS
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Network Managers Guide for Symposium TAPI Service Provider for Succession, release 3.0
ALL WARRANTIES (CONDITIONS) FOR THE SOFTWARE, EITHER EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE AND ANY WARRANTY OF NON-INFRINGEMENT. Nortel Networks is not obligated to
provide support of any kind for the Software. Some jurisdictions do not allow exclusion of implied warranties, and, in
such event, the above exclusions may not apply.
3. Limitation of Remedies. IN NO EVENT SHALL NORTEL NETWORKS OR ITS AGENTS OR SUPPLIERS BE
LIABLE FOR ANY OF THE FOLLOWING: a) DAMAGES BASED ON ANY THIRD PARTY CLAIM; b) LOSS OF,
OR DAMAGE TO, CUSTOMER’S RECORDS, FILES OR DATA; OR c) DIRECT, INDIRECT, SPECIAL,
INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS OR SAVINGS),
WHETHER IN CONTRACT, TORT OR OTHERWISE (INCLUDING NEGLIGENCE) ARISING OUT OF YOUR
USE OF THE SOFTWARE, EVEN IF NORTEL NETWORKS, ITS AGENTS OR SUPPLIERS HAVE BEEN
ADVISED OF THEIR POSSIBILITY. The forgoing limitations of remedies also apply to any developer and/or supplier
of the Software. Such developer and/or supplier is an intended beneficiary of this Section. Some jurisdictions do not
allow these limitations or exclusions and, in such event, they may not apply.
4. General
a. If Customer is the United States Government, the following paragraph shall apply: All Nortel Networks
Software available under this License Agreement is commercial computer software and commercial computer
software documentation and, in the event Software is licensed for or on behalf of the United States
Government, the respective rights to the software and software documentation are governed by Nortel
Networks standard commercial license in accordance with U.S. Federal Regulations at 48 C.F.R. Sections
12.212 (for non-DoD entities) and 48 C.F.R. 227.7202 (for DoD entities).
b. Customer may terminate the license at any time. Nortel Networks may terminate the license if Customer fails
to comply with the terms and conditions of this license. In either event, upon termination, Customer must
either return the Software to Nortel Networks or certify its destruction.
c. Customer is responsible for payment of any taxes, including personal property taxes, resulting from
Customer’s use of the Software. Customer agrees to comply with all applicable laws including all applicable
export and import laws and regulations.
d. Neither party may bring an action, regardless of form, more than two years after the cause of the action arose.
e. The terms and conditions of this License Agreement form the complete and exclusive agreement between
Customer and Nortel Networks.
f. This License Agreement is governed by the laws of the country in which Customer acquires the Software. If
the Software is acquired in the United States, then this License Agreement is governed by the laws of the state
of New York.
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Network Managers Guide for Symposium TAPI Service Provider for Meridian 1, release 3.0
Preface 19
Before you begin 19
Text conventions 20
Related publications 21
Chapter 1
Overview 23
Target audience 24
Symposium TAPI SP architecture options 25
Call center environment 25
Knowledge worker environment 27
Networked TAPI and IVR 28
Microsoft TAPI server and client 29
Meridian Link Services 29
Configuration and maintenance 29
License Manager 30
Features of Symposium TAPI SP 30
Basic call control 31
Enhanced call control 31
Automatic call distribution 31
ACD proxy service 32
Agent walkaway feature 32
Telephone set control 33
Outbound and predictive dialing applications 33
Trunk monitoring 33
Interactive voice response 33
Auto link recovery feature 34
Dynamic database feature 34
Administration features 34
Symposium configuration application 34
TAPIDBM Logger 34
Logger application 35
Microsoft TAPI browser application 35
Symposium TAPI SP feature interactions 35
Feature interactions in a call center environment 35
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Feature interactions in a knowledge worker environment 36
Feature interactions in all environments 36
Feature interactions with other software applications 37
Networking between Symposium TAPI Service Providers 37
On demand call data 37
Call data networking requirements 38
Chapter 2
Installation guidelines 39
General prerequisites 40
Preparing the TAPI server 40
Preparing the Succession switch 40
Required applications 41
Optional applications 41
Configuring local area networks 42
Configuring the E-LAN 42
Assigning an IP address for the Succession switch 43
Defining a routing table 43
Primary IP address procedures 44
Activation procedure 44
Validation procedure 44
Recovery procedure 45
Installation notes for a knowledge worker environment 46
Installation notes in a Symposium call center environment 47
Preparing a Symposium Call Center Server 48
Prerequisites 48
Configuring an isolated C-LAN for TAPI traffic 49
Installing Symposium TAPI SP software 50
Chapter 3
Preparing the TAPI environment 57
Microsoft TAPI terminology 57
TAPI server domains 58
Windows 2000 and Windows Server 2003 domain architecture 58
Trust relationships between domains 59
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Network Managers Guide for Symposium TAPI Service Provider for Meridian 1, release 3.0
Symposium TAPI SP domain considerations 59
Configuring domains on a Windows 2000 server 62
Configuring domains on a Windows Server 2003 server 63
Remote procedure calls and trust relationships 66
Client user issues 68
Configuring Microsoft TAPI for Symposium TAPI SP 68
Avoiding basic configuration problems 69
Configuring a Windows 2000 server for Symposium TAPI 70
Enabling telephony services 70
Assigning lines to clients 73
Configuring a Windows Server 2003 server for Symposium TAPI 76
Enabling telephony services 76
Assigning lines to clients 80
Configuring TAPI clients 82
Chapter 4
Configuration guidelines 85
Downloading information from the Succession switch 86
Converting the text file 87
Configuring the Symposium TAPI SP database 90
Configuring the provider table 91
Configuring the Succession Host table 93
Configuring the trunk table 95
Configuring the treatments table 96
Configuring the TN table 98
Adding a new TN 98
Modifying a TN 99
Deleting a TN/all TNs 100
Adding a DN 101
Modifying a DN 101
Deleting a DN 102
Adding a CDN 102
Configuring the network TAPI/IVR table 104
Adding an IVR remote host address 106
Modifying an IVR remote host address 107
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Deleting an IVR remote host address 108
Deleting all IVR remote host addresses 108
Configuring License Manager 109
109
Configuring SAP compliance 111
Configuring the log styles table 113
Adding a log style 114
Editing a log style 115
Deleting a log style 115
Configuring an additional database 116
Chapter 5
Upgrading Symposium TAPI SP 117
Upgrading Symposium TAPI SP software 117
Performing an Upgrade From an Earlier Release To Symposium TAPI SP 3.0 118
Performing a full reinstall 120
Removing an earlier release from a Windows 2000 server 121
Removing an earlier release from a Windows 2003 server 121
Configuring the latest software release 122
Recovering database table information 122
Verifying the software upgrade 123
Upgrading Symposium TAPI SP features 123
License management when upgrading 123
Increasing the number of clients 123
Adding new features or changing the TAPI environment 124
Uninstalling TAPI SP 3.0 124
Chapter 6
Networked TAPI/IVR 127
Integrated IVR-CTI 127
IVR-CTI call flow example 128
LAN configuration 129
IVR-CTI integration in a Succession environment 129
Symposium TAPI SP IVR driver 130
IVR-CTI messages 130
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Network call data 131
Periphonics IVR system 132
Overview of the VPS/is 132
Overview of the IPML server 133
Networking call data 133
Configuring networking call data capabilities 135
Call data networking between IVR and Symposium TAPI SP 136
Verifying call data networking 136
Call data networking between TAPI servers with NACD overflow 140
Verifying NACD overflow with TAPI operations 141
Call data networking between TAPI service providers without NACD overflow 144
Verifying call data networking without NACD 145
Troubleshooting IVR and networking features 146
No IVR registration message on TAPI server initialization 147
No call data message received by TAPI server when a call is transferred from IVR
port to ACD queue 148
Call data appears in overflow.log file, but does not appear in screen pop to agent
148
No call data is seen when transferred or conferenced to a remote Succession
switch 149
Call data does not appear to agent when a call is transferred using NACD
overflow 150
Blind transfer fails between networked Symposium TAPI SPs. 150
Call data lost between networked transfers using direct connect. 150
Chapter 7
Compatibilities and features 153
Product compatibilities 153
Succession switch compatibility 153
Telephone set compatibility 154
Desktop PC compatibility 155
Microsoft TAPI compatibility 156
Windows 2000 service pack compatibility 156
Interface device compatibility 157
Nortel Networks application compatibility 157
Third-party application compatibility 158
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Feature support 158
Basic call control 158
Enhanced call control 159
ACD 160
Lines and DNs 161
Device controls 161
Communication 162
Security 163
Diagnostic 163
General administration 164
Succession CSE1000 support 164
Remote Office support 164
Multiple appearance DN (MADN) feature support 164
Chapter 8
Troubleshooting 167
License Manager troubleshooting applications 167
Logger troubleshooting application 167
Running a troubleshooting session 168
Saving troubleshooting information 169
Controlling the size of the active log file 169
Printing the log file 169
TAPIDBM.exe troubleshooting application 170
Running a TAPIDBM troubleshooting session 170
Microsoft TAPI browser application 171
Verifying default line properties 171
Verifying that telephone sets are configured correctly 173
Using the TAPI browser for acceptance testing 174
Answering an incoming call 174
Making a blind transfer of a call 174
Creating a 3-party conference call 175
Calling from a digital telephone set to DN and ACD sets 175
Putting a call on hold and unhold 175
Windows phone dialer application 176
Common troubleshooting issues 176
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Symposium TAPI SP fails to initialize lines 177
First call attempt fails 177
Download from the Succession switch fails 178
Testing connectivity 178
Testing the TCP/IP connection 178
Idle message when a remote party disconnects a call 178
No telephony devices appear in TCMApp 179
Connectivity problems and solutions 179
Port conflicts 180
Microsoft TAPI issues 182
No error recovery 182
TAPISRV unable to locate the DLL file 182
LINERR_NODRIVER error message 182
LineInitializeEx reports Success when the service is stopped 182
Meridian Link Services issues 182
Meridian Link Services presents no information 183
Call progress messages not delivered 183
Status change messages not delivered 184
Dropping the original call during consultation transfer 185
Transferring number not displayed 185
Caller ID not reported 185
Call status messages sent by Meridian Link Services 185
Called number not displayed when routed to a CDN 185
Call parking not supported 185
Enhanced ISDN progress messages for outbound calls 186
Glossary of acronyms 187
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Network Managers Guide for Symposium TAPI Service Provider for Meridian 1, release 3.0
Figure 1 TAPI architecture in a call center environment 26
Figure 2 TAPI direct connection architecture 27
Figure 3 TAPI system architecture supporting IVR functionality 28
Figure 4 Direct connect installation for a knowledge worker environment 46
Figure 5 SCCS installation in a call center environment 47
Figure 6 Isolating TAPI-traffic on a separate C-LAN 49
Figure 7 Setup Type window 51
Figure 8 TAPI server type window 52
Figure 9 InstallShield wizard complete window 53
Figure 10 Standard multidomain configuration 60
Figure 11 Non-standard multidomain configuration 61
Figure 12 Active Directory Users and Computers window 62
Figure 13 Select Group window 63
Figure 14 Active Directory Users and Computers window 64
Figure 15 Select Group window 65
Figure 16 Select Computer window 70
Figure 17 Telephony Server Properties window 71
Figure 18 Select Users window 72
Figure 19 Telephony Services administration window 74
Figure 20 Edit Users window 74
Figure 21 Telephony window 76
Figure 22 Select Computer window 77
Figure 23 Telephony Server Properties window 78
Figure 24 Select Users window 79
Figure 25 Telephony Services administration window 81
Figure 26 Edit Users window 81
Figure 27 Configuration application window 88
Figure 28 Opening the download.txt file 89
Figure 29 Text File Translator Status window 89
Figure 30 Provider Table window 91
Figure 31 Succession Host window 93
Figure 32 Treatments Table window 96
Figure 33 Line Devices window 98
Figure 34 Add a Terminal Number Record window 99
Figure 35 Line PAdd a Terminal Number Record window properties window 100
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Figure 36 Warning message 101
Figure 37 DN Properties window 102
Figure 38 CDN window 103
Figure 39 Add a Control Directory Number window 103
Figure 40 Network TAPI/IVR server window 105
Figure 41 Add Remote Host Address window 106
Figure 42 Edit Remote Host Address window 107
Figure 43 License Manager Tab 109
Figure 44 License Manager Tab 110
Figure 45 Compliance window 111
Figure 46 Enabling SAP compliance 112
Figure 47 Log styles window 114
Figure 48 IVR-CTI call flow example 128
Figure 49 Networking call data 134
Figure 50 TAPI browser application 137
Figure 51 Open all lines display in the TAPI brower application 138
Figure 52 Displaying call information in the TAPI browser application 139
Figure 53 TAPI browser application 142
Figure 54 Open all lines display in the TAPI brower application 143
Figure 55 Displaying call information in the TAPI browser application 144
Figure 56 Logger window 168
Figure 57 Logger window 170
Figure 58 TAPI Browser window 171
Figure 59 Default Values Parameter window 172
Figure 60 LineOpen window 173
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Network Managers Guide for Symposium TAPI Service Provider for Meridian 1, release 3.0
Table 1 Required Succession applications 41
Table 2 Optional Succession applications 41
Table 3 Succession switch compatibility 153
Table 4 Telephone set compatibility 154
Table 5 Desktop PC compatibility 155
Table 6 Microsoft TAPI compatibility 156
Table 7 Windows 2000 service pack compatibility 156
Table 8 Interface device compatibility 157
Table 9 Nortel Networks application compatibility 157
Table 10 Third-party application compatibility 158
Table 11 Basic call control 158
Table 12 Enhanced call control 159
Table 13 ACD 160
Table 14 Line and DN capacities 161
Table 15 Device controls 161
Table 16 Communication 162
Table 17 Security 163
Table 18 Diagnostic 163
Table 19 General administration 164
Table 20 Resolving connectivity issues 179
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Network Managers Guide for Symposium TAPI Service Provider for Meridian 1, release 3.0
Preface
This Network Managers Guide provides installation, configuration, upgrading,
and troubleshooting guidelines for configuring a telephony application
programming interface (TAPI) server on Microsoft* Windows 2000/2003
platform using Symposium TAPI Service Provider for Succession, release 3.0.
Before you begin
The Network Managers Guide for Symposium TAPI Service Provider for
Meridian 1, release 3.0, is designed to be read by system integrators, network
managers, and sales engineers who have expert knowledge of the following
products:
Succession switch
Microsoft TAPI software
Microsoft Windows 2000 or 2003 server
If you are using Symposium TAPI Service Provider for Succession in a Call
Center environment, expert knowledge of Symposium Call Center products is
also a requirement.
20 Preface
213346.02
Text conventions
This guide uses the following text conventions:
angle brackets (< >) Indicate that you choose the text to enter based on the
description inside the brackets. Do not type the
brackets when entering the command.
Example: If the command syntax is
ping <ip_address>, you enter
ping 192.32.10.12
bold Courier text
Indicates command names and options and text that
you need to enter.
Example: Use the
dinfo command.
Example: Enter
show ip {alerts|routes}.
braces ({}) Indicate required elements in syntax descriptions where
there is more than one option. You must choose only
one of the options. Do not type the braces when
entering the command.
Example: If the command syntax is
show ip {alerts|routes}, you must enter either
show ip alerts or show ip routes, but not both.
brackets ([ ]) Indicate optional elements in syntax descriptions. Do
not type the brackets when entering the command.
Example: If the command syntax is
show ip interfaces [-alerts], you can enter
either
show ip interfaces or
show ip interfaces -alerts.
italic text Indicates new terms, book titles, and variables in
command syntax descriptions. Where a variable is two
or more words, the words are connected by an
underscore.
Example: If the command syntax is
show at <valid_route>, valid_route is one
variable and you substitute one value for it.
plain Courier
text
Indicates command syntax and system output, for
example, prompts and system messages.
Example:
Set Trap Monitor Filters
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Nortel Symposium TAPI Service Provider for Succession 3.0 User manual

Category
Software manuals
Type
User manual
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