Nortel Telephony Manager Installation And Configuration Manual

Nortel Communication Server 1000

Nortel Networks Communication Server 1000 Release 4.0

Telephony Manager 3.0

Installation and Configuration

Document Number: 553-3001-230

Document Number: Standard 10.01

Date: September 2007

Produced in Canada

The information in this document is subject to change without notice. The statements, configurations, technical

data, and recommendations in this document are believed to be accurate and reliable, but are presented

without express or implied warranty. Users must take full responsibility for their applications of any products

specified in this document. The information in this document is proprietary to Nortel Networks.

Nortel, Nortel (Logo), the Globemark, SL-1, Meridian 1, and Succession are trademarks of Nortel Networks.

Title page

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553-3001-230 Standard 10.01 September 2007

The information in this document is subject to change without notice. The statements, configurations, technical data, and

recommendations in this document are believed to be accurate and reliable, but are presented without express or implied

warranty. Users must take full responsibility for their applications of any products specified in this document. The

information in this document is proprietary to Nortel Networks Inc.

The software described in this document is furnished under a license agreement and may be used only in accordance

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Nortel Networks, the Nortel Networks logo, the Globemark, Unified Networks, SL-1, Meridian 1, Succession, and

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Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in subparagraph

(c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013.

Notwithstanding any other license agreement that may pertain to, or accompany the delivery of, this computer software,

the rights of the United States Government regarding its use, reproduction, and disclosure are as set forth in the

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CS 1000 Telephony Manager Installation and Configuration

Statement of conditions

In the interest of improving internal design, operational function, and/or reliability, Nortel Networks Inc. reserves the

right to make changes to the products described in this document without notice.

Nortel Networks Inc. does not assume any liability that may occur due to the use or application of the product(s) or

circuit layout(s) described herein.

rights reserved. Redistribution and use in source and binary forms of such portions are permitted, provided that the above

copyright notice and this paragraph are duplicated in all such forms and that any documentation, advertising materials,

and other materials related to such distribution and use acknowledge that such portions of the software were developed

by the University of California, Berkeley. The name of the University may not be used to endorse or promote products

derived from such portions of the software without specific prior written permission.

SUCH PORTIONS OF THE SOFTWARE ARE PROVIDED “AS IS” AND WITHOUT ANY EXPRESS OR IMPLIED

WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

This product includes the following software:

The Purdue Compiler Construction Tool Set, written by Russell Quong June 30, 1995. Adapted by Terence Parr to

ANTLR stuff. Parr Research Corporation with Purdue University and AHPCRC, University of Minnesota, 1989-1995.

SNMP Development Kit, written by James R. Davin, Advanced Network Architecture group, M.I.T Laboratory for

Technology. Permission to use, copy, modify, and distribute this software for any purpose and without fee is hereby

granted, provided that this copyright and permission notice appear on all copies and supporting documentation, the name

of M.I.T. not be used in advertising or publicity pertaining to distribution of the program without specific prior

permission, and notice be given in supporting documentation that copying and distribution is by permission of M.I.T.

M.I.T. makes no representations about the suitability of this software for any purpose. It is provided "as is" without

express or implied warranty.

Technology, Institut National de Recherche en Informatique et en Automatique, Keio University). All Rights

Reserved. http://www.w3.org/Consortium/Legal/

on behalf of the Cryptix Development Team.

In addition, the program and information contained herein are licensed only pursuant to a license agreement that contains

restrictions on use and disclosure (that may incorporate by reference certain limitations and notices imposed by third

parties).

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553-3001-230 Standard 10.01 September 2007

Nortel Networks Inc. Telephony Manager software license agreement

NOTICE: Please carefully read this license agreement before copying or using the accompanying Telephony Manager

software or installing the hardware unit with pre-enabled Telephony Manager software (each of which is referred to as

“Software” in this Agreement). BY COPYING OR USING THE SOFTWARE, YOU ACCEPT ALL OF THE TERMS

AND CONDITIONS OF THIS LICENSE AGREEMENT. THE TERMS EXPRESSED IN THIS AGREEMENT ARE

THE ONLY TERMS UNDER WHICH NORTEL NETWORKS WILL PERMIT YOU TO USE THE SOFTWARE. If

you do not accept these terms and conditions, return the product, unused and in the original shipping container, within 30

days of purchase to obtain a credit for the full purchase price.

1. License grant. Nortel Networks Inc. (“Nortel Networks”) grants the end user of the Software (“Licensee”) a personal,

nonexclusive license: a) to use the Software either on a single computer or, if applicable, on a single authorized device

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license applies to the Software only and does not extend to Nortel Networks Agent software or other Nortel Networks

software products. Nortel Networks Agent software or other Nortel Networks software products are licensed for use

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CS 1000 Telephony Manager Installation and Configuration

own data and information and for maintaining adequate procedures apart from the Software to reconstruct lost or altered

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EXCEED THE PRICE PAID TO NORTEL NETWORKS FOR THE SOFTWARE LICENSE.

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open market at market prices, and were developed entirely at private expense and without the use of any U.S.

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disclosure by the U.S. Government is subject to the restrictions set forth in subparagraph (c)(1) of the Commercial

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553-3001-230 Standard 10.01 September 2007

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CS 1000 Telephony Manager Installation and Configuration

Revision history

September 2007

Standard 10.01. This document is up-issued to resolve Change Requests (CR).

June 2007

Standard 10.00. This document is up-issued to resolve Change Requests (CR).

April 2007

Standard 9.00. This document is up-issued to resolve Change Requests (CR).

December 2006

Standard 8.00. This document is up-issued to resolve Change Requests (CR).

October 2006

Standard 7.00. This document is up-issued to resolve Change Requests (CR).

August 2006

Standard 6.00. This document is up-issued to resolve Change Requests (CR).

July 2006

Standard 5.00. This document is up-issued to resolve document Change Requests (CR)

and incorporate the changes/updates from June 2006 review.

March 2006

Standard 4.00. This document is up-issued to support Telephony Manager 3.0.

August 2005

Standard 3.00. This document is up-issued to support Communication Server 1000

Release 4.5.

September 2004

Standard 2.00. This document is up-issued for Communication Server 1000 Release 4.0.

October 2003

Standard 1.00. This document is a new NTP for Succession 3.0. It was created to support

a restructuring of the Documentation Library. This document contains information

previously contained in the following legacy document, now retired: Installing and

Configuring Optivity Telephony Manager (553-3001-230).

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CS 1000 Telephony Manager Installation and Configuration

Contents

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

How to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Getting help from the Nortel Web site . . . . . . . . . . . . . . . . . . . . . . . . . 15

Getting help over the telephone from a Nortel Solutions Center . . . . . 15

Getting help from a specialist by using an Express Routing Code . . . . 16

Getting help through a Nortel distributor or reseller . . . . . . . . . . . . . . . 16

About this document . . . . . . . . . . . . . . . . . . . . . . . 17

Subject . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Applicable systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Intended audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Related information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Preparing for installation . . . . . . . . . . . . . . . . . . . . 25

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

TM 3.0 installation tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Supported systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Supported upgrade paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

TM 3.0 server and clients overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

TM 3.0 hardware requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

TM 3.0 software requirements .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Installing TM 3.0 server (standalone)

software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Installation program features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

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553-3001-230 Standard 10.01 September 2007

Checking local security settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Installing TM 3.0 software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Installing TM 3.0 client software . . . . . . . . . . . . . . 65

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Installing the client software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Performing a keycode upgrade . . . . . . . . . . . . . . . 81

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Keycode upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Performing migrations . . . . . . . . . . . . . . . . . . . . . . 85

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Migrating from OTM 2.2 to TM 3.0 . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Operating system migration .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Configuring Secure Sockets Layer (SSL) . . . . . . . 89

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Installing a server certificate in IIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Configuring SSL on the TM 3.0 server platform . . . . . . . . . . . . . . . . . 90

Enabling SSL for TM 3.0 Web login . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Importing TM 3.0 Root Certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Setting up CND SSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

License management . . . . . . . . . . . . . . . . . . . . . . . 93

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Serial number and keycode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

TN license . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

RU license . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Client license . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Security device (dongle) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Contents 11

CS 1000 Telephony Manager Installation and Configuration

Before configuring TM 3.0 . . . . . . . . . . . . . . . . . . . 99

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Testing the connection .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Adding TM 3.0 Web users . . . . . . . . . . . . . . . . . . . 111

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

User login and security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Access permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

User authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

User groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Installing and configuring desktop services . . . . . . . . . . . . . . . . . . . . . 124

Configuring a modem for TM 3.0 applications . . . 127

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Using installation tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Configuring high-speed smart modems .. . . . . . . . . . . . . . . . . . . . . . . . 128

Troubleshooting modem connections . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Security Management . . . . . . . . . . . . . . . . . . . . . . . 135

Localization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Assigning access properties .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Security for upgrades and re-installations . . . . . . . . . . . . . . . . . . . . . . . 137

Administrators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

User management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Login process .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

User groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

User management recommendations .. . . . . . . . . . . . . . . . . . . . . . . . . . 144

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Configuring TM 3.0 Navigator users . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Creating a user group .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

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Adding a user .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Authenticating users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Initial login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Setting up the FTP server, CND server and

Terminal server . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

FTP server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

CND server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Terminal server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Configuring the Web browser client . . . . . . . . . . . 167

Configure Windows® XP SP2 to work with TM 3.1 . . . . . . . . . . . . . . 167

Accessing the TM 3.0 Web server from a Web browser .. . . . . . . . . . . 168

Integrating TM 3.0 with ONMS . . . . . . . . . . . . . . . . 169

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Integration requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

TM 3.0– ONMS integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

TM OIT files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Checklist for installing the Optivity Integration Toolkit . . . . . . . . . . . . 172

About oitInstall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Using ONMS InfoCenter .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Viewing TM 3.0 server object properties . . . . . . . . . . . . . . . . . . . . . . . 178

Modifying TM 3.0 server object properties .. . . . . . . . . . . . . . . . . . . . . 179

Starting TM 3.0 Web applications .. . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Using FaultSummary .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Configuring TM 3.0 .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Removing a TM 3.0 server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Troubleshooting .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Integrating TM 3.0 with HP OpenView . . . . . . . . . . 187

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Limitations .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Contents 13

CS 1000 Telephony Manager Installation and Configuration

Hardware and software requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 189

System integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Installation and configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Uninstalling TM 3.0 . . . . . . . . . . . . . . . . . . . . . . . . . 215

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Uninstalling TM 3.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Windows 2000 server reference . . . . . . . . . . . . . . 219

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Installing TM 3.0 on Windows 2000 server . . . . . . . . . . . . . . . . . . . . . 219

Installing Network Adapter software .. . . . . . . . . . . . . . . . . . . . . . . . . . 222

Testing network cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Windows server 2003 configuration . . . . . . . . . . . 231

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Windows server 2003 configuration and restrictions . . . . . . . . . . . . . . 231

Setting up the Metabase Editor utility . . . . . . . . . . 269

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Appendix A: TM 3.0 engineering guidelines . . . . . 271

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Capacity factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Hardware and software comparisons .. . . . . . . . . . . . . . . . . . . . . . . . . . 273

Software limits .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

PC hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Network bandwidth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

TM 3.0 system performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

TM 3.0 port usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308

TM 3.0 language support .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311

14 Contents

553-3001-230 Standard 10.01 September 2007

Appendix B: Installation checklist . . . . . . . . . . . . . 313

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

Installation requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314

Programming the switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314

PC/server installation requirements .. . . . . . . . . . . . . . . . . . . . . . . . . . . 315

Appendix C: Configuring a USB modem . . . . . . . 317

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317

Checking for a virtual COM port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317

Changing the virtual COM port to USB modem association . . . . . . . . 319

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

15

CS 1000 Telephony Manager Installation and Configuration

How to get help

This section explains how to get help for Nortel products and services.

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical

Support Web site:

www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to

address issues with Nortel products. More specifically, the site enables you to:

• download software, documentation, and product bulletins

• search the Technical Support Web site and the Nortel Knowledge Base for answers

to technical issues

• sign up for automatic notification of new software and documentation for Nortel

equipment

• open and manage technical support cases

Getting help over the telephone from a Nortel Solutions Center

If you don’t find the information you require on the Nortel Technical Support Web site,

and have a Nortel support contract, you can also get help over the phone from a Nortel

Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following Web site to obtain the phone number for

your region:

www.nortel.com/callus

16 How to get help

553-3001-230 Standard 10.01 September 2007

Getting help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express Routing

Code (ERC) to quickly route your call to a specialist in your Nortel product or service.

To locate the ERC for your product or service, go to:

www.nortel.com/erc

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or

authorized reseller, contact the technical support staff for that distributor or reseller.

17

CS 1000 Telephony Manager Installation and Configuration

About this document

Subject

Telephony Manager 3.0 (TM 3.0) is designed for managers of telecommunications

equipment and authorized Nortel* distributors. TM 3.0 provides a single point of access

for management of Nortel systems. TM 3.0 uses internet protocol (IP) technology to

target:

• single point of connectivity to systems and related devices

• data collection for traffic and billing records

• collection, processing, distribution, and notification for alarms and events

• data entry and propagation (employee names and telephone numbers shared in

multiple databases)

• Windows® and Web-based management applications

Note about legacy products and releases

This NTP contains information about systems, components, and features that are

compatible with Nortel Communication server 1000 Release 4.0 software.

For more information about legacy products and releases, click the

Technical Documentation link under Support on the Nortel home page:

www.nortel.com

Applicable systems

This document applies to the following systems:

• Meridian 1 PBX 11C CH

• Meridian 1 PBX 11C CA

• Meridian 1 PBX 51C

• Meridian 1 PBX 61C

•Meridian1 PBX81

18 About this document

553-3001-230 Standard 10.01 September 2007

• Meridian 1 PBX 81C

• Communication server 1000S (CS 1000S)

• Communication server 1000M Chassis (CS 1000M CH)

• Communication server 1000M Cabinet (CS 1000M CA)

• Communication server 1000M Half Group (CS 1000M HG)

• Communication server 1000M Single Group (CS 1000M SG)

• Communication server 1000M Multi Group (CS 1000M MG)

• Communication server 1000E (CS 1000E)

Note: When upgrading software, memory upgrades can be required on the

Signaling Server, the Call Server, or both.

System migration

When particular Meridian 1 systems are upgraded to run CS 1000 Release 4.0 software

and configured to include a Signaling server, they become CS 1000M systems.

Table 1 lists each Meridian 1 system that supports an upgrade path to a CS 1000M

system.

Table 1

Meridian 1 systems to CS 1000M systems

This Meridian 1 system... Maps to this CS 1000M system...

Meridian 1 PBX 11C CH CS 1000M CH

Meridian 1 PBX 11C CA CS 1000M CA

Meridian 1 PBX 51C CS 1000M Half Group

Meridian 1 PBX 61C CS 1000M Single Group

Meridian 1 PBX 81 CS 1000M Multi Group

Meridian 1 PBX 81C CS 1000M Multi Group

About this document 19

CS 1000 Telephony Manager Installation and Configuration

For more information, refer to one or more of the following NTPs:

•Communication Server 1000M and Meridian 1: Small System Upgrade

Procedures (553-3011-258)

•Communication Server 1000M and Meridian 1: Large System Upgrade

Procedures (553-3021-258)

•Communication Server 1000S: Upgrade Procedures (553-3031-258)

Intended audience

This document is intended for Communication Server 1000 and Meridian 1 system

administrators using a Microsoft Windows®-based PC for management activities. It

assumes that you have the following background:

• working knowledge of the Windows® 2000 server, Windows 2003 Server.

Windows 2000 Professional, and Windows XP Professional operating systems

• familiarity with Communication Server 1000 and Meridian 1 system management

activities

• knowledge of general telecommunications concepts

• experience with windowing systems or graphical user interfaces (GUI)

• knowledge of Internet Protocol (IP)

Conventions

Terminology

In this document, the following systems are referred to generically as “system”:

•Meridian1

• Communication server 1000S (CS 1000S)*

• Communication server 1000M (CS 1000M)*

• Communication server 1000E (CS 1000E)*

The following systems are referred to generically as “Small System”:

• Meridian 1 PBX 11C CH

• Meridian 1 PBX 11C CA

• Communication server 1000M Chassis (CS 1000M CH)*

• Communication server 1000M Chassis (CS 1000M CA)*

20 About this document

553-3001-230 Standard 10.01 September 2007

The following systems are referred to generically as “Large System”:

• Meridian 1 PBX 51C

• Meridian 1 PBX 61C

•Meridian1 PBX81

• Meridian 1 PBX 81C

• Communication server 1000M Half Group (CS 1000M HG)*

• Communication server 1000M Single Group (CS 1000M SG)*

• Communication server 1000M Multi Group (CS 1000M MG)*

* Systems that are referred to as “CS 1000”

Text

In this document, the following text conventions are used:

angle brackets (< >) Indicates that you must input some command text. You choose the

text to enter based on the description inside the brackets. Do not

type the brackets when entering the command.

Example: If the command syntax is chg suppress_alarm <n>

where n is 0 = all, 1 = minor, 2 = major, 3 = critical, you enter

chg suppress_alarm 3 to suppress all alarms except critical

alarms.

bold

Courier text

Indicates command names, options, and text.

Example: Enter prt open_alarm.

italic text Indicates new terms, book titles, and variables in command syntax

descriptions. Where a variable is two or more words, the words are

connected by an underscore.

Example: For additional information, refer to Using Telephony

Manager.

plain Courier text Indicates command syntax and system output, for example,

prompts and system messages.

Example: Open Alarm destination #0 is

47.82.40.237

separator (>) Shows menu paths.

Example: Select Utilities > Backup in the Navigator window.

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