11. If you are having problems hearing the other person, send the an instant message while you get the
problem fixed so they know you are there.
12. Using external headphones and a microphone will eliminate many audio problems.
13. Purchase a web camera and install drivers previous to trying a video call (if your PC does not have a
built in camera) Plug in the camera and the install process will begin. Or insert the installation CD to
install the software.
14. Logitech has the widest variety of web cameras ranging in price from $25 - $150