Toshiba Vision DE User guide

TOSHIBA Vision DE Suite

Operation Manual

1

Table of contents

Introduction ........................................................................................................ 4

1. WHAT IS REMOTE COMMUNICATION SYSTEM ........................................... 6

1.1 Overview of Remote Communication System .................................................................... 6

1.2 Main Functions ................................................................................................................... 7

1.2.1 Remote Expert using Skype and Vision DE Suite Control Center ....................... 7

1.2.2 Vision DE Suite function ......................................................................... 8

1.2.3 Vision DE Suite Control Center function ...................................................... 8

1.3 Operating environments ..................................................................................................... 9

2. PREPARATION OF VISION DE SUITE OPERATING ENVIRONMENT .............. 10

2.1 How to set up Vision DE Suite .......................................................................................... 10

2.2 Create a field worker user account ................................................................................... 10

2.3

Install Skype for Business client application ..................................................................... 10

2.4 Install Vision DE Suite ...................................................................................................... 11

2.5 Launch and configure Skype for Business client application ............................................ 11

2.6 Vision DE Suite Auto-Launch settings .............................................................................. 13

2.6.1 Automatically start Vision DE Suite .......................................................... 13

2.6.2 Automatic sign-in Settings ..................................................................... 15

2.6.3 Unlock Windows sleep screen ................................................................ 16

2.6.4 Toshiba Mobile Management Console ...................................................... 17

3. PREPARATION OF VISION DE SUITE CONTROL CENTER ENVIRONMENT .... 18

3.1 How to set up Vision DE Suite Control Center .................................................................. 18

3.2 Set up Skype for Business ................................................................................................ 18

3.2.1 Install Skype for Business client application ............................................... 18

3.2.2 Launch and configure Skype for Business client application ........................... 19

3.3 Set up Vision DE Suite Control Center ............................................................................. 20

4. OPERATION GUIDE FOR DYNAEDGE DE-100 & AR100 VIEWER ............................ 21

4.1 dynaEdge DE-100 buttons ................................................................................................ 21

4.2 AR100 Viewer ................................................................................................................... 21

5. BASIC OPERATION .............................................................................. 23

5.1 Vision DE Suite ................................................................................................................. 23

5.1.1 How to start ....................................................................................... 23

5.1.2 Home screen ..................................................................................... 24

2

5.1.3 Status Area ....................................................................................... 27

5.2 Vision DE Suite Control Center ......................................................................................... 27

5.2.1 How to start ....................................................................................... 27

5.2.2 Vision DE Suite Control Center screen ...................................................... 27

6. OPERATION OF REMOTE COMMUNICATION FUNCTION ............................ 29

6.1 How to start remote communication function .................................................................... 29

6.2 Establish call ..................................................................................................................... 29

6.2.1 Receive a call from Vision DE Suite at Vision DE Suite Control Center .............. 29

6.2.2 Receive a call from Remote Expert at Vision DE Suite .................................. 31

6.3 Stream live video .............................................................................................................. 32

6.3.1 Stream live video from Vision DE Suite ..................................................... 32

6.4 Send and receive still images ........................................................................................... 33

6.4.1 Send still images from Vision DE Suite to Vision DE Suite Control Center .......... 33

6.4.2 Send still images from Vision DE Suite Control Center to Vision DE Suite .......... 34

6.5 Screen share from Vision DE Suite Control Center .......................................................... 35

6.5.1 Display shared screen on Vision DE Suite ................................................. 35

6.6 Send text messages ......................................................................................................... 36

6.6.1 Send text messages from Vision DE Suite Control Center to Vision DE Suite ..... 36

6.6.2 View received text messages later .......................................................... 37

7. VISION DE SUITE FUNCTION ................................................................. 38

7.1 Camera function ............................................................................................................... 38

7.1.1 How to start camera function ................................................................. 38

7.1.2 Take Pictures ..................................................................................... 39

7.1.3 Take Videos ...................................................................................... 39

7.1.4 Switch between Camera and Video ......................................................... 40

7.2 Viewer function ................................................................................................................. 40

7.2.1 Viewable file format ............................................................................. 40

7.2.2 How to start viewer function ................................................................... 41

7.2.3 View files .......................................................................................... 42

8. VISION DE SUITE CONTROL CENTER FUNCTION ................................... 45

8.1 Send edited image to Vision DE Suite .............................................................................. 45

9. VARIOUS SETTINGS OF VISION DE SUITE ............................................... 47

9.1 Customizable setting items ............................................................................................... 47

9.2 Settings from Settings icon ............................................................................................... 47

9.3 Settings from Quick settings ............................................................................................. 48

10.

OPERATION FOR SYSTEM ADMINISTRATOR ........................................... 50

3

10.1 Preparation for contents ................................................................................................... 50

10.2 File management .............................................................................................................. 50

10.3 Contact list ........................................................................................................................ 51

10.4 Stop auto start of Vision DE Suite ..................................................................................... 52

10.5 Uninstall Vision DE Suite .................................................................................................. 53

APPENDIX ............................................................................................. 55

BUTTON KEYCODE ASSIGN ..................................................................... 55

dynaEdge DE-100 buttons ......................................................................................................... 55

AR100 Viewer ............................................................................................................................ 56

4

Introduction

Thank you for purchasing TOSHIBA Vision DE Suite System. This guide explains how to use the system

and setup software. Please read this manual carefully before use in order to fully understand this service.

This manual uses the following notations to identify items of interest:

■

Safety Icons

This describes how to reduce loss of data, failures, and performance deterioration and

what you should know about specifications and functions.

Indicates some especially useful information.

■

Terminology

This manual defines the following terminologies.

 Remote Communication System

This means the entire system, including AR100 Viewer, remote support computers, and Skype for

Bussiness for both to communicate.

 Vision DE Suite

This means the application Vision DE Suite used on the field worker side.

 Vision DE Suite Control Center

This means the application Vision DE Suite Control Center used on the remote expert side.

 Home screen

This means the screen that appears after usage note screen.

■

Trademarks

 Intel and Intel logo are trademarks of Intel Corporation in the United States and/or other countries.

 Microsoft, Windows, Windows logo, Lync, Office 365 and Skype are either registered trademarks or

trademarks of Microsoft Corporation in the United States and/or other countries.

 Wi-Fi is either a registered trademark or trademark of Wi-Fi Alliance.

 dynaEdge is a trademark of Toshiba Client Solutions Co., Ltd.

Other company names, product names, and service names appearing in this manual may be trademarks

of their respective owners.

■

General Use Instructions

 Continuous and prolonged use of the product may potentially have adverse effects including, but

not limited to, motion sickness, perceptual after-effects, disorientation, decreased postural stability,

eye strain, and headache. If you continue to experience pain or discomfort despite adequate rest,

stop using the product immediately and consult a doctor.

 Under dim conditions, the display screen may appear extremely bright making it difficult to see your

surroundings clearly. For your safety, pay close attention to your surroundings.

 Remote Communication System uses Skype for Business by Microsoft Corporation.

5

To use Skype for Business, you must have a subscription to Office365 (paid).

 Remote support function may be terminated unexpectedly or communication may be disconnected

due to network conditions. In that case, reconnect to Skype for Business Server before you resume

work.

 When you press the power button while communicating with remote support function, the system

sleeps or hibernates, and the communication is disconnected. Also, still images in transit may not

be able to be received.

 To avoid data loss, the power button is not available during video recording with camera function.

However, holding power button down for more than 6 seconds will shutdown dynaEdge DE-100.

 The camera may not function properly if you turn off the display when the camera is in use. Launch

the camera again to continue.

 The call may not continue if you unplug AR100 Viewer and plug it again. Make a call to connect

again.

 Do not use the video recording function on a low battery condition. Depending on the system

settings, the dynaEdge DE-100 automatically goes to sleep, hibernation or shutdown mode on a low

battery condition, which may cause damages to the video recording file. Stop recording immediately

when the battery status icon flashes.

■

Copyright

manual cannot be reproduced in any form without the prior written permission of TOSHIBA. No

patent liability is assumed, with respect to the use of the information contained herein.

First edition May 2018

Copyright authority for music, movies, computer programs, databases and other intellectual

property covered by copyright laws belongs to the author or to the copyright owner. Copyrighted

material can be reproduced only for personal use or use within the home. Any other use beyond that

stipulated above (including conversion to digital format, alteration, transfer of copied material and

distribution on a network) without the permission of the copyright owner is a violation of copyright or

author's rights and is subject to civil damages or criminal action. Comply with copyright laws in

filming and recording.

 TOSHIBA means Toshiba Corporation and/or its affiliates such as Toshiba Client

Solutions Co., Ltd. where applicable.

■

Disclaimer

 TOSHIBA assumes no liability for losses by a fire, earthquake, lightning, and misuse, or use under

any other abnormal conditions.

 TOSHIBA assumes no liability for incidental losses, such as damage of bussiness profits or

interruption of business, or claims of rights from third parties that may arise from the use or failure in

use of the service.

 TOSHIBA assumes no liability for losses due to malfunctions or failures as a result of using this

product in conjuction or combined with other services or software not supplied by TOSHIBA Client

Solutions.

 TOSHIBA accepts no liability for the content stored in memory devices (such as a built-in flash

memory card) regardless of cause of any failure or fault.

 Remote Communication System does not guarantee playback of all video and image formats.

 This manual has been validated and reviewed for accuracy. The instructions and descriptions it

contains are accurate for your product at the time of this manual’s production. However, succeeding

products and manuals are subject to change without notice. TOSHIBA assumes no liability for

damages incurred directly or indirectly from errors, omissions or discrepancies between the product

and the manual.

6

1. What is Remote Communication System

This chapter describes the configuration of the remote communication system including the main

functions and operating environment.

1.1 Overview of Remote Communication System

Remote Communication System is the system for supporting field workers from a remote location by a

remote expert. The remote expert checks the field situation with streaming live video, and directs the

field worker with a conversation or an image.

Remote Communication System is configured as follows.

 Field

The field worker is equipped with dynaEdge™ DE-100 connected to an AR100 viewer, and can

deliver the field situation with streaming live video, and can also view the image from the

operation center.

(2. Preparation of Vision DE Suite Operating Environment)

 Operation Center

The remote expert on the operation center side can check the field situation with streaming live

video, and direct the field worker with an image.

(3. Preparation of Vision DE Suite Control Center Environment)

 Skype for Business

The communication service is provided in Microsoft Office 365. It is used for communication

between the field worker and remote expert.

dynaEdge DE-100

AR100 Viewer

Remote

Communication

Vision DE Suite

Controll Center

Skype for Business

Field

Operation Center

Office 365

7

1.2 Main Functions

This section describes the main functions of the Remote Communication System as following:

 Remote communication function

 Vision DE Suite function

 Vision DE Suite Control Center function

1.2.1 Remote Expert using Skype and Vision DE Suite Control

Center

Calls and information exchange function between Vision DE Suite and Remote Expert using Skype is

supported.

■

Call

Calls can be initiated from the Vision DE Suite and Remote Expert using Skype.

(6.2 Establish call)

■

Streaming live video

Vision DE Suite can deliver streamed live video to Vision DE Suite Control Center during a call.

It does not support receiving video on Vision DE Suite.

(6.3 Stream live video)

■

Sending and receiving still images

Vision DE Suite and Vision DE Suite Control Center can send and receive still images to and from each

other during a call.

Vision DE Suite can send still images it took and capture images while streaming live video delivary.

Vision DE Suite Control Center can write messages and pictures on the received image and send it to

Vision DE Suite. User can view the still images received in Vision DE Suite and the still images will be

stored in a folder on dynaEdge DE-100.

Vision DE Suite

call

Vision DE Suite

Control Center

streaming live video

call

still images it took

call

(edited) images

call

Vision DE Suite

Remote Expert

using Skype

Remote Expert

using Skype

Vision DE Suite

Remote Expert

using Skype

Vision DE Suite

Control Center

Remote Expert

using Skype

Vision DE Suite

Control Center

Vision DE Suite

8

(6.4 Send and receive still images)

(8.1 Send edited image to Vision DE Suite)

■

Screen share

Vision DE Suite Control Center can display the entire Desktop screen or any application window on

Vision DE Suite during a call.

(6.5 Screen share from Vision DE Suite Control Center)

■

Sending text messages

Vision DE Suite Control Center can send text messages to Vision DE Suite.

(6.6 Send text messages)

1.2.2 Vision DE Suite function

Vision DE Suite can take pictures and videos with AR100 viewer, and view files stored on dynaEdge

DE-100.

■

Camera function

You can take pictures/videos with the camera of the AR100 viewer.

Pictures will be stored in the Pictures folder. Videos will be stored in the Video folder. Those are viewable

in the viewer function.

(7.1 Camera function)

■

Viewer function

You can view the following files stored in their respective folders in dynaEdge DE-100.

 Image file (.jpg, .bmp, .gif, .png) in Pictures folder.

 Video file (.mp4) in Video folder.

 PDF file (.pdf) in Documents folder.

 Files (.jpg, .gif, .bmp, .png, .mp4, .pdf) stored in the Global folder.

 Files (.jpg, .gif, .bmp, .png, .mp4, .pdf) stored in the user folder.

(7.2 Viewer function)

1.2.3 Vision DE Suite Control Center function

In the Vision DE Suite Control Center, you can edit the received image from Vision DE Suite.

The edited image files can be sent to Vision DE Suite and stored on the Vision DE Suite Control Center

side.

(8.1 Send edited image to Vision DE Suite)

shared screen

call

Vision DE Suite

text messages

Vision DE Suite

Control Center

Remote Expert

using Skype

Vision DE Suite

Control Center

Vision DE Suite

9

1.3 Operating environments

Remote Communication System requires the following operating environments.

■

Vision DE Suite

Items Details

OS

Microsoft Windows 10 IoT Enterprise LTSB 2016 64bit

Windows 10 Fall Creators Update (1709) Pro 64bit

Body dynaEdge DE-100

AR100 Viewer (“AR100 Viewer User Information Guide”)

Skype for Business

Client application

Skype for Business 2015

Skype for Business 2016

* Office365 account is required.

* Skype for Business 2015 is recommended.

■

Vision DE Suite Control Center

Recommended specifications are as follows.

Items Details

OS Windows 10 Fall Creators Update (1709) Pro 64bit

CPU Intel Pentium 4 or higher, Clock 2.0 GHz or higher

Memory 2GB or more

Network Wired or Wireless LAN

Display resolution 1,366 x 768 or above

Skype for Business

Client application

Skype for Business 2015

Skype for Business 2016

Office365 account is required

10

2. Preparation of Vision DE Suite

Operating Environment

This chapter describes the setup flow of Vision DE Suite Operating Environment.

 Connect the external display, keyboard, and mouse to dynaEdge DE-100.

 Setup requires a user account with administrator privileges.

 If Vision DE Suite setup is completed, you may skip the followings.

2.1 How to set up Vision DE Suite

To set up Vision DE Suite:

1 Get an Office 365 account to use Skype for Business.

2 Create user accounts for field workers.

When field workers work on Vision DE Suite, they sign in to Windows with a standard user account.

Please create user accounts for field workers in the dynaEdge DE-100.

(2.2 Create a field worker user account)

3 Install Skype for Business client application.

Use Office 365 account to install Skype for Business client application on dynaEdge DE-100.

(2.3 Install Skype for Business client application)

4 Install Vision DE Suite on dynaEdge DE-100

(2.4 Install Vision DE Suite)

5 Connect to Skype for Business Server

Sign in to Windows with field worker account, and then connect to the Skype for Business Server.

(2.5 Launch and configure Skype for Business client application)

6 Vision DE Suite Auto-Launch setting

Configure Vision DE Suite for field workers to use the AR100 viewer.

(2.6 Vision DE Suite Auto-Launch settings)

7 Toshiba Mobile Management Console

2.2 Create a field worker user account

1 Sign in dynaEdge DE-100 with a user account with administrator privileges.

2 Create a user account for field worker in Windows settings.

If more than one field worker will use the same dynaEdge DE-100, please register all the accounts

in advance.

2.3

Install Skype for Business client application

Please contact your IT administrator.

11

2.4 Install Vision DE Suite

Sign in dynaEdge DE-100 with user account with administrator privileges for this operation.

1 Preparing Setup file

Copy the Vision DE Suite setup file to any location, such as Desktop.

2 Runnning Setup

Double-click the Vision DE Suite setup file. When the dialog box appears, click Start. When the

installation is complete, a shortcut icon for

Vision DE Suite is created on the desktop.

2.5 Launch and configure Skype for Business client

application

If you are using Skype for Business 2016 client application in dynaEdge DE-

100, set

following registry

keys in advance. Otherwise Vision DE Suite will fail to get contact

members from Skype for business server.

Registry Key

Type

Value

HKCU\SOFTWARE\Microsoft\Office\15.0\Common\Identity\EnableADAL

REG_DWORD

0

HKCU\SOFTWARE\Microsoft\Office\16.0\Common\Identity\EnableADAL

REG_DWORD

0

Please sign in dynaEdge DE-100 with user account for a field worker for this operation. If more than one

field worker will use the same dynaEdge DE-100, repeat operations 1-4 for each user account of the field

worker.

1 Launch Skype for Business client application.

When you sign in with a user account for the field worker, Skype for Business client application will

launch automatically. If application does not launch automatically, click Start button（）and then

click Skype for Business.

 Skype for Business client application cannot be launched while Vision DE Suite is

running since Vision DE Suite uses UI suppression mode. Please close Vision DE Suite

before using Skype for Business client application.

2 Enter the the Skype for Business account, and click [Sign in].

12

3 Enter the password, check [Save my password] and then click [Sign in].

4 Click [YES].

Save your Skype for Business sign-in information. Vision DE Suite uses this information to

communicate with the Control Center.

5 Double-click the Vision DE Suite shortcut icon.

Setup is complete and Vision DE Suite is launched. Display orientation settings page is displayed.

6 Sign out of Windows

Sign out of Windows when you confirm to have completed the launch of Vision DE Suite.

13

 In the model equipped with a fingerprint sensor, you can sign in to Windows with

fingerprint authentication.

If you want to register a field worker’s fingerprint, do it before you sign out.

To register fingerprint later, you need to temporarily disable automatically start Vision

DE Suite.

(10.4 Stop auto start of Vision DE Suite)

2.6 Vision DE Suite Auto-Launch settings

Configure the following settings to start Vision DE Suite automatically when power on the dynaEdge

DE-100.

2.6.1 Automatically start Vision DE Suite

Configure Vision DE Suite to start automatically when signed in to Windows.

Sign in dynaEdge DE-100 with user account with administartor privileges for this operation.

1 Launch Microsoft Management Console.

a) Click Run from menu that appears by right-click the Start button ( ).

b) In Open, type mmc.exe, and then click OK.

2 Add Snap-in.

a) Click Add/Remove Snap-in from menu that appears by clicking File menu.

b) Select Group Policy Object Editer and then click Add on Add or Remove Snap-ins

screen.

c) Click Browse on Select Group Policy Object screen.

d) Select Users tab and then select a user account for the field worker and click OK on

Browse for a Group Policy Object screen.

e) Click Finish.

If more than one account for the field worker is registered, repeat steps b to e. After snap-in is

added, click OK on Add or Remove Snap-ins screen.

The snap-in that you added appears on Console screen.

14

3 Register Vision DE Suite.

a) In the left menu on Console screen, click Local Computer Policy -> User Configuration ->

Administrative Templates -> System.

b) Double-click Custom User Interface.

c) Select Enabled on Custom User Interface screen.

d) Type the following string in Interface file name and then click OK.

C:\Program Files\TOSHIBA\Vision DE Suite\TosRCHome.exe

If more than one account for the field worker is registered, repeat steps a~d for each user

account.

4 Exit Microsoft Management Console

a) Click X in the upper right corner of the Console screen.

b) Click Yes on the message screen that appears.

The management console is saved on the Desktop, and you can start it by double-clicking

the icon next time.

15

2.6.2 Automatic sign-in Settings

You can set automatically sign in with a specific account when dynaEdge DE-100 starts.

Only one user account can be automatically signed in.

 When you set up automatic sign-in, you do not need to enter your Windows password

the next time, but the system will be less secure because you will be able to use

dynaEdge DE-100 without a password.

 Use by multiple field workers

If multiple field workers use one dynaEdge DE-100, you need to change automatic

users each time.

If you use a model equipped with a fingerprint sensor, multiple field workers can use

one dynaEdge DE-100 by using fingerprint authentication without setting up automatic

sign-in to Windows.

1 Launch user account Settings.

a) Click Run from menu that appears by right-clicking the Start button ( ).

b) In Open, type netplwiz, and then click OK.

2 Select the account you want to automatically sign in.

On the User Account screen, select the account you want to automatically sign in from Users

for this computer list.

3 Uncheck [Users must enter a user name and password to use this computer],

and then click [OK].

16

4 On the [Automatically sign in] screen, enter the password and then click [OK].

2.6.3 Unlock Windows sleep screen

In Windows standard settings, you may be asked to sign in when dynaEdge DE-100 wakes up from

sleep or hibernation mode. This section describes the settings to avoid this sign-in request.

1 Click [Start] button ( ), and then click [settings] ( ).

The Settings screen appears.

2 Click [Accounts].

3 Click [Sign-in options] on the left side of screen, and then under [Require sign-in]

select [Never].

17

2.6.4 Toshiba Mobile Management Console

The Toshiba Mobile Management Console (TMMC) is a server based application that helps manage and

tie together all the highly mobile units running Vision DE Suite. It will keep a dynamic inventory of units,

as well as the users that make use of the Vision DE Software, their location, last usage date and time,

and provides file distribution and synchronization capabilities.

TMMC is also used to manage and enforce the Vision DE Suite per user licensing. Each time a user

launches Vision DE Suite, the application will contact the TMMC server to validate that user’s license.

For this reason, it is necessary to set up the TMMC application on a centrally accessible server, and to

properly import and allocate licenses to user accounts on the TMMC console. In order to enable this

licensing mechanism and allow Vision DE Suite to launch, the TMMC Client application must be installed

on the same client system as the copy of Vision DE Suite.

For more detailed information concerning the setup and configuration of the TMMC server application

and Vision DE Suite per user licensing, see the documents “TMMC Installation Instructions.pdf” and

“TMMC User’s Guide.pdf”. The TMMC Client application, which needs to be installed on the dynaEdge

DE-100 system along with the Vision DE Suite application, is downloadable from the TMMC server

application UI once it is set up.

18

3. Preparation of Vision DE Suite

Control Center Environment

This chapter describes the setup flow of Vision DE Suite Control Center Environment on Remote

Expert’s computer.

 Setup requires a user account with administrator privileges.

3.1 How to set up Vision DE Suite Control Center

To set up Vision DE Suite Control Center:

1 Get an Office 365 account to use Skype for Business.

2 Install Skype for Business client application.

Use Office 365 account to install Skype for Business client application on remote expert’s

computer.

(3.2.1 Install Skype for Business client application)

3 Connect to Skype for Business Server.

Sign in to Skype for Business Server, make the necessary settings.

(3.2.2 Launch and configure Skype for Business)

4 Install Vision DE Suite Control Center.

Install Vision DE Suite Control Center to remote expert’s computer.

(3.3 Set up Vision DE Suite Control Center)

3.2 Set up Skype for Business

After installing Skype for Business client application, sign in to Skype for Business Server to make

necessary settings.

 You need to get an Office 365 account to use Skype for Business.

3.2.1 Install Skype for Business client application

Please contact your IT administrator.

19

3.2.2 Launch and configure Skype for Business client

application

Configure the Skype for Business client application to launch and sign in to Skype for Business Server

when start remote expert’s computer next time.

1 Click [Start] button ( ), and then click [Skype for Business].

2 Enter the Office 365 (Skype for Business) account, and click [Sign in].

3 Enter the password, check [Save my password] and then click [Sign in].

4 Click [Yes].

You must save your Skype for Business sign-in information otherwise the Control Center will not

be able to communicate with the Vision DE Suite.

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Toshiba Vision DE User guide

Toshiba Vision DE User guide

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