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  3. Diagnostics for Managed WAN LAN Services

Verizon Diagnostics for Managed WAN LAN Services User manual

  • Hello! I've reviewed the provided document on Network Service Diagnostics, and I'm ready to assist you. This document describes automated testing, troubleshooting, proactive incident handling. It also mentions the use of the Integrated Test System (ITS) and the Automation Platform for managing network services. Feel free to ask me any questions you have about this document.
  • What triggers automated testing?
    How are incidents proactively handled?
    What is the role of the Monitoring Server?
Verizon confidential and proprietary. Unauthorized disclosure, reproduction or other use prohibited.
Document ID: VZK047895
Verizon confidential and proprietary. Unauthorized disclosure, reproduction or other use prohibited.
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Verizon Public
Verizon confidential and proprietary. Unauthorized disclosure, reproduction or other use prohibited.
Verizon Public
Verizon confidential and proprietary. Unauthorized disclosure, reproduction or other use prohibited.
Verizon Public
Verizon confidential and proprietary. Unauthorized disclosure, reproduction or other use prohibited.
Verizon Public
Customer’s service desk
Field Operations
Customer
TT System
Automated Network
Testing
Trouble
Ticketing
Change
Mgmt.
Field Resource
Mgmt.
Event Collection
System
Automation
Engine
LEC/PTT
TT System
Circuit / Equip.
Inventory Databases LEC / PTT
LEC PTT
Network event
Verizon confidential and proprietary. Unauthorized disclosure, reproduction or other use prohibited.
Verizon Public
Verizon confidential and proprietary. Unauthorized disclosure, reproduction or other use prohibited.
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Verizon Public
Verizon confidential and proprietary. Unauthorized disclosure, reproduction or other use prohibited.
INTEGRATED TEST
SYSTEM (ITS)
WAN access
When the Router/Interface is down
an alarm is generated that starts the
automated testing phase by ITS
Verizon Public
Verizon confidential and proprietary. Unauthorized disclosure, reproduction or other use prohibited.
INTEGRATED TEST
SYSTEM (ITS)
WAN access
When the Router/Interface is down
an alarm is generated that starts the
automated testing phase by ITS
Verizon Public
Verizon confidential and proprietary. Unauthorized disclosure, reproduction or other use prohibited.
WAN access
COMMAND
FACTORY
OOB MODEM
1
2
1
2
3
Verizon Public
Verizon confidential and proprietary. Unauthorized disclosure, reproduction or other use prohibited.
WAN access
COMMAND
FACTORY
1
2
3
2
1
Verizon Public
Verizon confidential and proprietary. Unauthorized disclosure, reproduction or other use prohibited.
Proactive Incident ticket on hold
for 45 minutes
MONITORING
SERVER
AUTOMATION
PLATFORM
(IMPACT)
WAN access
TROUBLE
TICKETING
(ETMS)
Alarm as result of an
interruption in the service
Verizon Public
Verizon confidential and proprietary. Unauthorized disclosure, reproduction or other use prohibited.
Proactive Incident ticket on hold
for 12 hours
MONITORING
SERVER
AUTOMATION
PLATFORM
(IMPACT)
WAN access
TROUBLE
TICKETING
(ETMS)
Alarm on Router LAN interface
triggers proactive ticket
Verizon Public
Verizon confidential and proprietary. Unauthorized disclosure, reproduction or other use prohibited.
MONITORING
SERVER
AUTOMATION
PLATFORM
(IMPACT)
TROUBLE
TICKETING
(ETMS)
PRIMARY ROUTER
BACKUP ROUTER
ACCESS CIRCUIT 1
ACCESS CIRCUIT 2
WAN access
Verizon Public
Verizon confidential and proprietary. Unauthorized disclosure, reproduction or other use prohibited.
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Verizon Public
Verizon confidential and proprietary. Unauthorized disclosure, reproduction or other use prohibited.
Verizon Public
Verizon confidential and proprietary. Unauthorized disclosure, reproduction or other use prohibited.
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