NEC 824 User manual

Multibutton Telephone

Feature Handbook

P/N 82400MFH04

April 2001

Printed in U.S.A.

82400mfh05CVR.QXD 3/30/01 9:26 AM Page 2

This manual has been developed by NEC America. It is intended for

the use of its customers and service personnel, and should be read in

its entirety before attempting to install or program the system. Any

comments or suggestions for improving this manual would be appreci-

ated. Forward your remarks to:

NEC America Inc., Corporate Networks Group

4 Forest Parkway

Shelton, CT 06484

cng.nec.com

Nothing contained in this manual shall be deemed to be, and this man-

ual does not constitute, a warranty of, or representation with respect to,

any of the equipment covered. This manual is subject to change with-

out notice and NEC America has no obligation to provide any updates

or corrections to this manual. Further, NEC America also reserves the

right, without prior notice, to make changes in equipment design or

components as it deems appropriate. No representation is made that

this manual is complete or accurate in all respects and NEC America

shall not be liable for any errors or omissions. In no event shall NEC

America be liable for any incidental or consequential damages in con-

nection with the use of this manual. This document contains propri-

etary information that is protected by copyright. All rights are reserved.

No part of this document may be photocopied or reproduced without

prior written consent of NEC America.

Printed in U.S.A.

Y

ear 2000 Compliance

The Portrait 308/824 systems are unaffected by the date change to the

year 2000. The entry of the year in the date is used to display Leap

year (02/29) dates. The year does not display on display telephones.

A two-digit year is used for the SMDR output.

82400mfh05.qxd 3/30/01 9:28 AM Page 2

Using Your Telephone.....................................................1

Calling a Co-Worker . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Handling And Rerouting Your Calls . . . . . . . . . . . . . . .3

When Your Call Can't Go Through . . . . . . . . . . . . . . . .3

Placing Calls Quickly . . . . . . . . . . . . . . . . . . . . . . . . . .4

When You Work In Groups . . . . . . . . . . . . . . . . . . . . . .5

If You Need Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Have a Telephone Meeting . . . . . . . . . . . . . . . . . . . . . .6

Streamlining Your Telephone's Operation . . . . . . . . . . .6

Personalizing Your Telephone . . . . . . . . . . . . . . . . . . . .7

Account Codes...............................................................9

Alarm Clock.....................................................................9

Background Music.........................................................11

Call Forwarding .............................................................11

Executive Call Forwarding . . . . . . . . . . . . . . . . . . . . .12

Call Parking....................................................................14

Call Timer.......................................................................14

Call Waiting (Camp On) .................................................15

Caller ID.........................................................................17

Caller ID Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Caller ID Temporary Memory . . . . . . . . . . . . . . . . . . .18

Callback ........................................................................22

Conference...................................................................23

Confirmation Tone ........................................................24

Direct Station Selection Console, DSS (Portrait 824).....25

Direct Station Selection, Extension...............................26

Directed Call Pickup......................................................28

Directory Dialing............................................................29

Do Not Disturb..............................................................30

Door Box.......................................................................31

Executive Override........................................................32

Extension Hunting.........................................................33

Flash..............................................................................33

Handsfree (Speakerphone) ..........................................34

Headset Compatibility...................................................36

Hold..............................................................................36

Hotline - Dual Handsfree Hotline..................................38

Intercom .......................................................................39

Last Number Redial.......................................................40

Meet-Me Conference ....................................................41

Message Waiting ...........................................................43

Table of Contents

i

82400mfh05.qxd 3/30/01 9:28 AM Page i

Microphone Mute..........................................................45

Name/Message Storing..................................................46

Night Answer (Off-Hours Ringing)................................49

Off-Hook Signaling .......................................................50

Outside Calls, Answering..............................................52

Outside Calls, Placing....................................................52

Line Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Automatic Line Access . . . . . . . . . . . . . . . . . . . . . . . .54

Converting from Pulse to Tone Dialing . . . . . . . . . . . .54

Are You Behind a PBX? . . . . . . . . . . . . . . . . . . . . . . .55

You May Have a Private Line . . . . . . . . . . . . . . . . . . .55

If You Hear a Warning Tone . . . . . . . . . . . . . . . . . . . .56

Did Your Call Go Through? . . . . . . . . . . . . . . . . . . . .56

Need to Block Outgoing Calls From Your Phone? . . . .56

Paging...........................................................................58

Internal Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

External Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Programmable Keys ......................................................59

Repeat Dial....................................................................62

Room Monitor...............................................................62

Save ..............................................................................63

Selectable Display Messaging .......................................65

Broadcast Message At A Later Time . . . . . . . . . . . . . .65

Do Not Disturb / General Message . . . . . . . . . . . . . . .66

Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Camp-On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Reverse Message . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Speed Dial.....................................................................74

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . .74

Step Calling...................................................................76

Tandem Trunking...........................................................76

Time And Date Setting..................................................78

Transfer.........................................................................79

Voice Mail......................................................................80

Volume Control.............................................................83

Charts............................................................................85

ii

Table of Contents

82400mfh05.qxd 3/30/01 9:28 AM Page ii

Using Your Telephone

Your telephone's Alphanumeric Display helps you use features and

tells you about your calls. For example, you can see the name of a co-

worker who calls you. (You may also be able to change the time and

date on your phone if it's not correct. Turn to page 78 for more.)

Press a One-Touch Key for one-button contact with co-workers and

outside callers or when using certain features. To learn how to pro-

gram your One-Touch Keys, go to page 59.

Handsfree lets you place and answer calls by pressing instead

of using the handset. The Microphone picks up your voice for

Handsfree calls.

The system may restrict you from using some of the features

in this handbook. Check with your Communications Manager

to see which features are available. Also, if your system does

not use the standard numbering plan shown on page 85, fea-

ture access codes may be different than described.

Using Your Telephone

1

82400mfh05.qxd 3/30/01 9:28 AM Page 1

Calling a Co-Worker

You can dial a co-worker on the

Intercom (page 39), or use

Paging (page 58) if you don't

know where they are.

Visitors at your entrance door can

call you on the Intercom using a

Door Box (page 31).

Outside Calls

You can Answer Outside Calls

that ring your phone or flash your

line keys (page 52). Night Service

(page 49) may change the way

these same calls ring your phone.

To Place Outside Calls (page 52),

use your line keys or dial codes.

You may have to enter Account

Codes (page 9) before your call

goes through. Once your call goes

through, the Call Timer (page 14)

shows you how long you're on the

phone. You may be able to use Flash (page 33) to place another call

without losing your line.

Using Your Telephone

2

82400mfh05.qxd 3/30/01 9:28 AM Page 2

Handling And Rerouting Your Calls

Use Hold (page 36) to have your

call wait at your phone. Or, if your

system is a Portrait 824, Park it

in orbit for a co-worker (page 14).

Have a call for a co-worker?

Transfer it to them (page 79).

When you leave your desk, think

about Call Forwarding your calls

to someone else (page 11). Or, if

you want your callers to know

where you are, set a Selectable

Display Message at your phone (page 65).

When Your Call Can't Go Through

Don't just hang up when your call

can't get through to a co-worker!

Use Call Waiting (page 15) to

wait without hanging up. Send

your co-worker Off Hook

Signaling (page 50) to let them

know you're waiting. If you don't

have time to wait, leave a

Callback request (page 22).

In a hurry? Think about leaving

your co-worker a Message

Waiting (page 43).

CALL

FWD

HOLD

PARK

FOLLOW

ME

DND

SEL.

DISPL.

Using Your Telephone

3

82400mfh05.qxd 3/30/01 9:28 AM Page 3

There's no need to keep redialing your outside call if it's busy or unan-

swered - use Repeat Dial instead (page 62 ). And when your system's

lines are busy, Line Queuing (page 53) lets you wait for a free one.

With Selectable Display Messages, send a message to your busy co-

worker's display phone (page 65). They can reply with a Reverse

Message (page 66).

Placing Calls Quickly

Store numbers that you call often

in Speed Dial bins (page 74). You

can easily dial the stored number

with just a few key presses. To

quickly retry the number you just

dialed, try Last Number Redial

(page 40). If you'll need to redial

the number later on, let Save (page

63) retain it for you.

Using Your Telephone

4

82400mfh05.qxd 3/30/01 9:28 AM Page 4

When You Work In Groups

If you and your co-workers handle

each other's calls, you might want

to have Extension Hunt Groups

(page 33). Someone calling your

group's number goes through to

the first available extension. If

there is no answer at that exten-

sion, a co-worker can try the next

extension in line using Step

Calling (page 76). To answer a

call already ringing a co-worker's

phone, use Directed Call Pickup

(page 28).

If You Need Privacy

When you're busy in your office

and don't want to be interrupted,

use Do Not Disturb (page 30).

Before talking to someone at your

desk while you're on a handsfree

call, try Microphone Mute (page

45). Your caller cannot hear your

voice until you cancel

Microphone Mute.

Using Your Telephone

5

82400mfh05.qxd 3/30/01 9:28 AM Page 5

Have a Telephone Meeting

Conference (page 23) allows you

to quickly set up a telephone

meeting.

Use Meet Me Conference (page

41) to set up a meeting which lets

others join if they choose.

Optionally, you can also use Meet

Me Page to set up a meeting on a

page zone.

To join two outside callers togeth-

er and leave them to talk privately,

use Tandem Trunking (page 76).

Streamlining Your Telephone's Operation

Your telephone provides you with

options that can dramatically

streamline the way you handle

calls. For example, you can use

One-Touch Keys for one-button

access to co-workers, outside calls,

Speed Dial numbers and certain

feature codes.

Are you a secretary for two people?

Use Dual Handsfree Hotline

(page 38). This allows one

extension to simultaneously call two other extensions. The 'secretary'

Using Your Telephone

6

82400mfh05.qxd 3/30/01 9:28 AM Page 6

extension can make a voice announced Intercom call over the speaker

of both 'executive' extensions. The users at the executive extensions

can reply Handsfree and all three parties can talk.

Tired of always reaching for the handset or cradling it under your chin

while you type? Install a headset and enable Headset Operation

(page 36).

Personalizing Your Telephone

If your system is a Portrait 824,

when you need to cover up noise

in your office that might be dis-

tracting to your work, turn on

Background Music (page 11).

Don't forget about that important

meeting - set an Alarm (page 9) to

remind you.

Let the co-workers you call know

who's on the line. Go to Name

Storing (page 46) and assign a

name to your extension.

To have your phone beep every time you press a dial pad key, enable

the Dial Pad Confirmation Tone (page 24).

Using Your Telephone

7

82400mfh05.qxd 3/30/01 9:28 AM Page 7

Your Multibutton Phone

Volume/Contrast

Control

82400

- 1

1

7

2

8

3

9

4

10

5

11

LND FTR

6

12

CHECK

CLEAR

Q_Z

PRS

GHI

ABC

Clear

Check

Line keys

One-touch keys

Feature

Last Number Dial

Message Waiting lamp

Room Monitor lamp

Intercom

Dial Control

Transfer

Flash

Speaker

Do Not Disturb/Conference

Hold

Microphone Mute

Microphone

Handset

Speaker

Liquid crystal display

TUV

JKL

:/-

DEF

DC

MON MW

FLASH

DND/CONF

MIC

VOL.

ICM

TRFR

SPK

HOLD

WXY

MNO

1

7

4

2

8

5

0

3

9

6

Using Your Telephone

8

82400mfh05.qxd 3/30/01 9:28 AM Page 8

Account Codes

Account Codes are codes you enter that help keep track of outside

calls. There are two types of Account Codes: Optional and Forced.

With optional codes, the Account Codes you enter are solely for cate-

gorizing your calls. For example, if you work in an accounting firm

that must bill back customers for time on the phone, Optional Account

Codes are for you. Forced Account Codes also let you categorize calls,

but you must enter one before placing outgoing calls. If you don't

enter the code, you can't place the call. This ensures that calls don't go

out untracked. Check with your Communications Manager to find out

if your system uses Account Codes - and which codes you should

enter. Account Codes can be from 1-8 digits long, using 0-9 and #.

1

. Seize an idle CO line

●

Listen for: Dial tone

●

If you're on an active outside call

already, skip this step.

2. Dial .

3. Dial Account Code.

4. Dial .

5. Dial telephone number.

Alarm Clock

You can use your display phone like an alarm clock to remind you of

appointments and important meetings. Your phone has two alarms that

can each be programmed for a specific time. The alarms sounds every

day at the set time unless they are cancelled. This feature can be pro-

grammed as a One-Touch key in the Programmable Keys feature.

To enter an Account

code for an outside

call:

Account Codes

9

82400mfh05.qxd 3/30/01 9:28 AM Page 9

1. Press .

2. Press .

●

If programmed as a One-Touch key,

press the One-Touch key instead.

3. Dial to set the first alarm or dial

to set the second alarm.

4. Dial time in terms of a 24-hour clock.

●

For example, dial 1545 for 3:45 PM.

5. Dial .

6. To hang up, press .

1. Press .

2. Press .

3. Dial to check the first alarm or

dial to check the second alarm.

4. Press .

1. Press .

To stop the alarm

tone:

To check an alarm

setting:

To set an alarm at a

display keyset:

Alarm Clock

10

82400mfh05.qxd 3/30/01 9:28 AM Page 10

1. Press .

2. Press .

●

If programmed as a One-Touch key,

press the One-Touch key instead.

3. Dial to cancel the first alarm or

dial to cancel the second alarm.

4. Dial .

5. To hang up, press .

Background Music (Portrait 824 only)

Background Music (BGM) sends music from an FM receiver, tape

deck or CD player your company provides to the speaker in your tele-

phone. This helps give you a pleasant working environment. The

Background Music plays whenever your phone is idle.

1. Do not lift handset.

2. Press .

Call Forwarding

Use Call Forwarding to redirect your calls to another extension. With

Call Forwarding, you're sure your calls are covered when you are

away from your work area. There are four types of Call Forwarding:

● 0 = Call Forward, Immediate

All calls forwarded immediately to the destination.

● 1 = Call Forward When Busy

Forwarded only when the extension is busy.

To turn BGM on or off

while an extension is

idle:

To cancel an alarm:

Background Music

11

82400mfh05.qxd 3/30/01 9:28 AM Page 11

● 2 = Call Forward When Unanswered

Forwarded only if the call is unanswered.

● 3 = Call Forward When Busy / Unanswered

Forwarded only when the extension is busy or unanswered.

Call Forwarding will reroute all calls, including calls transferred from

another extension. You must enable Call Forwarding from your phone.

Executive Call Forwarding

This feature allows two extensions to be specially paired for the pur-

pose of forwarding calls. The extension designated as the 'executive'

can forward its incoming calls to the extension designated as the 'sec-

retary'. If, for example, the executive sets the phone to Do Not

Disturb, the executive's calls are forwarded to the secretary's exten-

sion. The secretary's extension can reach the executive's extension

even when Executive Call Forward is activated.

1. Press .

2. Press .

3. Dial destination extension number.

4. Dial option code:

●

0 = Call Forward, Immediate

-All calls forwarded immediately to the

destination.

●

1 = Call Forward When Busy

-Forwarded only when the extension is

busy.

●

2 = Call Forward When Unanswered

-Forwarded only if the call is unan-

swered.

To activate Call

Forwarding from a

keyset:

Call Forwarding

12

82400mfh05.qxd 3/30/01 9:28 AM Page 12

●

3 = Call Forward When Busy /

Unanswered

- Forwarded only when the extension is

busy or unanswered.

-Listen for: one short beep as confirma-

tion of procedure or one long beep

indicating call cannot be forwarded to

that extension.

- Note: If no code is entered, all calls

forward immediately to the destination

extension.

5. Press .

1. Press .

2. Press twice.

3. Press .

1. Press at the executive's extension.

1. Press twice at the executive's

extension.

To cancel Executive

Call Forward:

To activate Executive

Call Forward:

To cancel Call

Forwarding from a

keyset (must be done

from originating

extension):

To activate Call

Forwarding from a

keyset (cont.):

Call Forwarding

13

82400mfh05.qxd 3/30/01 9:28 AM Page 13

Call Parking (Portait 824 Only)

Call Parking allows you to place an outside call in a waiting state

(called a Park orbit) so that any other keyset extension within the

same Park group may pick it up. After parking the call, you can Page

the person receiving the call and hang up. The paged party just presses

the Park key from any extension within the same Park group to pick

up the call. This is also useful when transferring a call to a keyset that

does not have a line appearance on their phone for that line.

1. While on an outside call, press Park key.

1.

2. Press Park key.

Call Timer

You can time your outside calls on your telephone display. You'll find

Call Timer indispensable if you must keep track of your time on the

phone.

There are two ways to activate the timer. The first type of timer is set

up in the system programming. This timer automatically starts when

you place an outgoing call. The display changes to a stopwatch at the

beginning of the call and stops timing when you hang up. The display

shows the duration of the call for approximately eight seconds and

then changes to display the date and time.

The second type offers more flexibility. You can press a programmed

One-Touch key at any time before placing or answering a call, or

To answer a call on

Park (within the same

Park group as the

extension that placed

the call in Park):

To place a call on

Park:

Call Parking

14

82400mfh05.qxd 3/30/01 9:28 AM Page 14

while on a call. You can also time Intercom calls or use the idle tele-

phone as a stopwatch.

1. Press to start timing.

2. Press again to stop

timing.

3. Press to return to the date and

time.

Call Waiting (Camp On)

After you call a busy extension, use Call Waiting to wait in line (i.e.,

Camp On) without hanging up. When you Camp On, the system sig-

nals the busy user indicating that you are waiting. Your call goes

through when the busy extension becomes free.

Call Waiting also helps when you are on the phone because it lets you

know when additional calls are trying to get through. Call Waiting lets

your callers wait in line without being forgotten.

1. Place Intercom call.

●

Listen for: Busy signal

2. Dial .

●

Listen for: Busy signal stops

3. Do not hang up.

●

Wait for the call to go through. Ringing

is heard as soon as the extension

becomes free.

To send a Call Waiting

tone to a busy

extension:

To activate the manual

Call Timer:

Caller Waiting (Camp On)

15

82400mfh05.qxd 3/30/01 9:28 AM Page 15

Caller ID

Caller ID allows a display keyset to show an incoming caller’s tele-

phone number and/or name with the time and date on the phone’s

display. The caller’s information can be checked before answering an

incoming call. The information received by the system depends upon

the capabilities of your local telco.

There are two types of Caller ID message formats currently available:

Single Message Format and Multiple Message Format. With Single

Message Format, the telco sends only the caller’s phone number (DN).

The DN is either 7 or 10 digits long. In Multiple Message Format, the

telco sends the DN and the caller’s name. The DN for this format is

also 7 or 10 digits long, and the name provided consists of up to 15

characters. The data remains stored for the duration of the call.

Information Display After

Received: Display Shows: Pressing CHECK:

Name/Number number number

name telco time/date

Number number number

telco time telco time/date

Name NO NUMBER INFO NO NUMBER INFO

name telco time/date

Call from Non-ID line number line number

Service Area NO CALLER INFO NO CALLER INFO

No Caller ID NO NUMBER INFO NO NUMBER INFO

Information telo time/date telco time/date

Caller ID Table

Caller ID information (name and number) can be stored in the sys-

tem’s Caller ID Table (up to 100 bins). Keyset users can also make

outgoing calls using the Caller ID Table. The Caller ID Table and the

Temporary Memory bins can only hold a maximum of 10 digits.

Therefore, a long distance number can not be stored in a bin.

Caller ID

16

82400mfh05.qxd 3/30/01 9:28 AM Page 16

Page is loading ...

NEC 824 User manual

This manual is also suitable for

NEC 824 User manual

Related papers

Other documents