NEC DS1000 User manual

Multibutton Telephone

Feature Handbook

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Nothing contained in this manual shall be deemed to be, and this manual does not consti-

tute, a warranty of, or representation with respect to, any of the equipment covered. This

manual is subject to change without notice and NEC Unified Solutions, Inc. has no obligation

to provide any updates or corrections to this manual. Further, NEC Unified Solutions also

reserves the right, without prior notice, to make changes in equipment design or components

as it deems appropriate. No representation is made that this manual is complete or accurate

in all respects and NEC Unified Solutions shall not be liable for any errors or omissions. In

no event shall NEC Unified Solutions be liable for any incidental or consequential damages

in connection with the use of this manual. This document contains proprietary information

that is protected by copyright. All rights are reserved. No part of this document may be pho-

tocopied or reproduced without prior written consent of NEC Unified Solutions.

Your Multibutton Display Telephone

1 2 3

4 5 6

7 8 9

0

ABC DEF

MW ICM

FLASH DND

DIAL MIC

LND SPK

CONF

HOLD

GHI JKL MNOMNO

PQRS TUV

OPER

VOL

WXYZ

CLEAR

CHECK

80000 -70

LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6

LINE 7 LINE 8

LINE 9 LINE 10 LINE 11 LINE 12

BIN 1 BIN 2 BIN 3 BIN 4 BIN 5

BIN 6 BIN 7 BIN 8 BIN 9 BIN 10

For Attendants:

Key 11=Night Key

Key 12=Operator Call Key

In DS1000:

Keys 7-12 are

undefined.

● The Ring/Message Lamp at the top of your telephone flashes slowly green while a call

rings your telephone, blinks green if you have new Caller ID calls, and flashes red for

new Voice Mail messages or Message Waiting.

● Your key assignments may be different than shown. Ask your Communications Manager.

● See the inside back cover of this guide for an illustration of the Super Display telephone.

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Account Codes ...............................................................1

Using Account Codes with Store and Forward . . . . . . .2

Alphanumeric Display .....................................................3

Interactive Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . .3

Alphanumeric Display Contrast Control . . . . . . . . . . . .3

Attendant Position..........................................................4

Attendant Call Queuing . . . . . . . . . . . . . . . . . . . . . . . .5

Auto Redial .....................................................................6

Background Music...........................................................8

Barge In ..........................................................................9

Call Coverage Keys........................................................10

User Programmable Feature . . . . . . . . . . . . . . . . . . . .10

Call Forwarding .............................................................11

Call Forwarding at your 22-Button or 34-Button

Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Call Forwarding at your Super Display Telephone . . .15

Call Forwarding Off Premise..........................................21

Off Premise Call Forwarding at your 22-Button or 34-

Button Telephone . . . . . . . . . . . . . . . . . . . . . . . . .22

Off Premise Call Forwarding at your Super Display

Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

If you have a 22-Button Non-Display Telephone . . . .30

Call Screening (with IntraMail) .......................................31

Call Screening and Group Mailboxes . . . . . . . . . . . . .31

Automatic Call Screening . . . . . . . . . . . . . . . . . . . . .32

MW LED Operation Change . . . . . . . . . . . . . . . . . . .32

Using Manual Call Screening . . . . . . . . . . . . . . . . . . .32

Using Automatic Call Screening . . . . . . . . . . . . . . . .33

Call Timer.......................................................................35

Enhanced Call Timer . . . . . . . . . . . . . . . . . . . . . . . . .35

Table of Contents

i

About Your Handsfree Options

•

Handsfree lets you place and answer calls by pressing instead of

using the handset.

•

With Automatic Handsfree, you can press a line key without lifting the

handset. Normally, you have Automatic Handsfree.

•

Use Handsfree Answerback to answer a voice-announced Intercom call

by speaking toward your phone — without lifting the handset.

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Call Waiting / Camp-On..................................................38

Callback ........................................................................39

Caller ID.........................................................................40

Single and Multiple Message Format . . . . . . . . . . . . .40

Caller ID and NVM-Series Voice Mail . . . . . . . . . . . .40

Second Call Caller ID . . . . . . . . . . . . . . . . . . . . . . . .40

Third Party Caller ID Check . . . . . . . . . . . . . . . . . . .40

Caller ID Logging...........................................................42

Caller ID Logging at your 22-Button or 34-Button

Display Telephone . . . . . . . . . . . . . . . . . . . . . . . .42

Caller ID Logging at your Super Display Telephone .45

Central Office Calls, Answering.....................................48

User Programmable Feature . . . . . . . . . . . . . . . . . . . .48

Central Office Calls, Placing ..........................................49

Store and Forward . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Conference ...................................................................54

Dial Number Preview .....................................................55

Correcting the Displayed Digits . . . . . . . . . . . . . . . . .55

Dial Number Preview Editing Example . . . . . . . . . . .56

Direct Station Selection (DSS) .......................................57

User Programmable Feature . . . . . . . . . . . . . . . . . . . .57

Direct Station Selection Console...................................58

Default DSS Console Key Assignments . . . . . . . . . . .62

Directed Call Pickup ......................................................65

Directory Dialing............................................................66

Distinctive Ringing.........................................................68

Distinctive Ring Configuration . . . . . . . . . . . . . . . . .69

Extension Override . . . . . . . . . . . . . . . . . . . . . . . . . .74

Key Ring Override . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Do Not Disturb..............................................................88

Do Not Disturb at your 22-Button or 34-Button

Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Do Not Disturb at your Super Display Telephone . . . .89

Do Not Disturb Override ...............................................92

Door Box.......................................................................93

Extension Locking .........................................................95

Locking and Unlocking Your Extension . . . . . . . . . . .95

Entering or Changing Your PIN Number . . . . . . . . . .96

Table of Contents

ii

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Extension Hunting.......................................................103

Flash............................................................................104

Forced Trunk Disconnect ............................................105

Group Call Pickup .......................................................106

User Programmable Feature . . . . . . . . . . . . . . . . . . .106

Group Listen ...............................................................107

Group Ring .................................................................108

Handsfree ...................................................................109

Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . .109

User Programmable Feature . . . . . . . . . . . . . . . . . . .110

Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . .111

Headset Compatibility.................................................112

Headset Mode Feature Interactions . . . . . . . . . . . . . .113

User Programmable Feature . . . . . . . . . . . . . . . . . . .114

Hold............................................................................115

Hold Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Hotline ........................................................................118

User Programmable Feature . . . . . . . . . . . . . . . . . . .118

Idle Menu Soft Keys (Super Display)...........................119

User Programmable Feature . . . . . . . . . . . . . . . . . . .119

Interactive Soft Keys...................................................121

Intercom .....................................................................122

Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . .122

User Programmable Feature . . . . . . . . . . . . . . . . . . .123

Language Selection.....................................................124

Last Number Redial.....................................................126

Enhanced Last Number Redial . . . . . . . . . . . . . . . . .126

Enhanced Last Number Redial at your 22-Button or 34-

Button Display Telephone . . . . . . . . . . . . . . . . . .127

Enhanced Last Number Redial at your Super Display

Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

Meet-Me Conference ..................................................131

Message Waiting .........................................................133

Microphone Mute........................................................135

Using the Handsfree Reply Soft Key at your 22-Button

or 34-Button Display Telephone . . . . . . . . . . . . .135

Using the Handsfree Reply Soft Key at your Super

Display Telephone . . . . . . . . . . . . . . . . . . . . . . .136

Table of Contents

iii

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Monitor / Silent Monitor ..............................................138

Name Programming.....................................................139

Night Service / Night Ring ...........................................141

Off-Hook Signaling .....................................................142

User Programmable Feature . . . . . . . . . . . . . . . . . . .142

Paging .........................................................................143

Internal Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

External Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

User Programmable Feature . . . . . . . . . . . . . . . . . . .144

Park.............................................................................145

System Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

Personal Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146

Park Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

Prime Line Preference .................................................149

Prime Line and Ringing Line Preference . . . . . . . . .149

User Programmable Feature . . . . . . . . . . . . . . . . . . .149

Privacy and Privacy Release Groups ...........................150

Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Privacy Release Groups . . . . . . . . . . . . . . . . . . . . . .150

Programmable Function Keys......................................151

Check Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155

User Programmable Feature . . . . . . . . . . . . . . . . . . .156

Removing Lines and Extensions ..................................157

Reverse Voice Over.....................................................158

Ringing Line Preference ..............................................160

Prime Line and Ringing Line Preference . . . . . . . . .160

User Programmable Feature . . . . . . . . . . . . . . . . . . .161

Save Number Dialed....................................................162

Selectable Display Messaging .....................................163

Selectable Display Messaging at your 22-Button or 34-

Button Display Telephone . . . . . . . . . . . . . . . . . .164

Selectable Display Messaging at your Super Display

Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166

Entering Additional Characters . . . . . . . . . . . . . . . . .168

Speed Dial...................................................................170

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . .170

Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . .173

Entering Speed Dial Names . . . . . . . . . . . . . . . . . . .176

User Programmable Feature . . . . . . . . . . . . . . . . . . .176

iv

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Split.............................................................................177

Tandem Trunking.........................................................179

Time and Date.............................................................180

User Programmable Feature . . . . . . . . . . . . . . . . . . .180

Transfer .......................................................................181

Transfer Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183

Trunk (Line) Queuing and Callback .............................184

Line Queuing Priority . . . . . . . . . . . . . . . . . . . . . . .184

User Programmable Features ......................................186

Voice Mail....................................................................188

Calling Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . .190

Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . .191

Forwarding Calls to your Mailbox . . . . . . . . . . . . . .191

Transferring Calls to a Mailbox . . . . . . . . . . . . . . . .192

Conversation Record . . . . . . . . . . . . . . . . . . . . . . . .193

Personal Answering Machine Emulation . . . . . . . . .193

Checking Your Messages . . . . . . . . . . . . . . . . . . . . .198

Message Center Mailbox . . . . . . . . . . . . . . . . . . . . .198

Voice Over ..................................................................200

Volume and Contrast Control......................................201

Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . .201

Contrast Control . . . . . . . . . . . . . . . . . . . . . . . . . . . .203

Walking Class of Service..............................................204

v

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vi

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Account Codes are codes that you

dial to categorize and/or restrict

outside calls. You can dial an

Account Code while placing a

call or while on a call. There are

three types of Account Codes:

● Optional (Unforced) Account Codes

Optional Account Codes allow you to enter an Account Code

while placing an outside call or anytime while on a call.

These are optional codes – you don’t have to enter them.

● Forced Account Codes

Forced Account Codes require you to enter an Account Code

every time you place an outside call. If you don’t enter a code,

you can’t place the call. Your system may have Forced

Account Codes optionally enabled only for long distance calls.

● Verified Account Codes

With Verified Account Codes, the system compares the

Account Code you dial with the codes programmed into the

system. If the code matches, your call goes through. Verified

Account Codes apply only to Forced Account Codes.

To enter an Optional (Unforced) Account Code

1. Place or answer an outside call.

2. Dial , press / , or press your

Account Code Programmable Function Key.

Your Communications Manager can tell which

options are available to you.

3. Enter your Account Code (up to 10 digits, using 0-9).

4. Dial , press / , or press your

Account Code Programmable Function Key.

ACCT CODEACCT

1

Account Codes

Your system may use

Account Codes to

categorize or restrict

outside calls.

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4. (Outgoing call only) Dial your outside number.

To enter a Forced Account Code:

1. Access a line for an outside call (any method you prefer).

You hear three beeps indicating that you must

enter an Account Code.

2. Enter your Account Code (up to 10 digits, using 0-9).

If your system uses Verified Account Codes, you

must enter a code that is stored in your system.

3. Dial , press / , or press your

Account Code Programmable Function Key.

Your Communications Manager can tell which

options are available to you.

4. Dial your outside number.

Using Account Codes with Store and Forward

To place an outside call when both Store and Forward and

Forced Account Codes are enabled:

If Forced Account Codes are enabled only for long

distance calls and you are placing a local call, do not

enter an Account Code. Just dial the call normally.

1. Press + Dial (or optionally 90-98).

OR

Press Switched Loop key + Dial line group number (0-8).

OR

Press Fixed Loop key.

2. Dial number + Wait for 3 beeps + Enter Account Code.

3. Wait 6 seconds, dial , or press / .

ACCT CODEACCT

Account Codes

2

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If you have a 22-Button or

34-Button Display telephone, it

provides a two-line, 20-character

per line alphanumeric display.

The first line displays the date

and time (while idle) and feature

status messages. The second line displays the Interactive Soft

Key definitions.

If you have a 34-Button Super Display telephone, it provides an

eight-line, 20-character per line alphanumeric display. The first

line displays the date and time (while idle) and feature status mes-

sages, just like the 22-Button and 34-Button Display models. Lines

2-8 display the comprehensive Interactive Soft Key definitions.

Interactive Soft Keys

Interactive Soft Keys provide intuitive feature access. You’ll no

longer have to remember feature codes to access your telephone’s

most advanced features — because the function of the soft keys

changes as you process your calls. For example, while you’re on

an outside call, just press

PARK to park your call in an orbit.

Basic Soft Key instruction is included in this guide. Refer to the

Soft Key Glossary (P/N 80000GLO**) for more on your

Interactive Soft Keys.

Alphanumeric Display Contrast Control

When your telephone is idle (except on 34-Button Super Display),

you can control the contrast of your telephone display.

To adjust your display contrast:

1. Press or .

If the contrast adjustment doesn’t work, your

phone may be in the Music on Hold mode. Press

HOLD and try again.

Alphanumeric Display

3

Display messages help

you process calls, identify

callers and customize

features.

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If you are an attendant (also called

an operator), you are the system’s

call processing focal point. In

addition to all the features of the

standard keyset, your attendant

extension also has the following unique features. Initially, only

your attendant extension has these capabilities. Refer to the indi-

vidual feature for the specifics.

● Barge In

You can break into a co-worker’s established call.

● Direct Trunk Access

You can dial a code to access an individual outside line.

● Forced Trunk Disconnect

In an emergency, you can release (disconnect) another user’s

active outside call.

● Night Service / Night Ring

If your telephone has a programmed Night Key, you can

press it to put the system in the Night Mode.

● Removing Trunks (Lines) and Extensions from Service

Remove problem outside lines from service — then return

them to service once the problem is corrected.

● Trunk (Line) Queuing

You can wait in line for a busy trunk (line) to become free.

To call an attendant extension:

1. Press .

2. Dial .

If your system has more than one operator, you

may have to dial 01-04 instead. You can also dial

the attendant’s extension number (e.g., 300).

Attendant Position

4

The attendant is the

system’s call processing

focal point.

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Attendant Call Queuing

Attendant Call Queuing helps minimize congestion if your atten-

dant extension is the overflow destination for unanswered calls.

As an attendant, your extension is never busy to your co-workers.

Instead, an unlimited number of Intercom calls can queue (i.e., wait

in line) for you to become free. These calls wait on your Operator

Call Key, which is the last Programmable Function Key on your

telephone. This key is off when you’re available and winks on (red)

when co-workers are trying to get through.

To answer a call on your Operator Call Key:

Your Operator Call Key winks on (red) when a

call is waiting.

1. Press your Operator Call Key.

Normally, this places your active outside call on

Hold and answers the waiting call.

Attendant Position

5

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Auto Redial periodically redials a

busy outside number. If you place

an outside call and the call recipi-

ent is busy, you can press a soft key to enable Auto Redial. You

don’t have to retry the number, hoping it will go through.

Auto Redial will periodically retry the number up to 15 times.

Auto Redial cancels when the called party rings or answers, or

when you:

● Place or answer another outside call.

● Receive an Intercom voice announcement or answer an

Intercom call by lifting the handset or pressing

SPK.

● Press SPK to cancel Auto Redial.

● Press any other fixed feature key except MIC.

● Lift and replace the handset.

● Press the CANCEL soft key (Super Display only).

To enable Auto Redial:

1. Place an outside call and receive busy tone + Press

or .

OR

2. Press a line key + Press or .

The system enables Auto Redial for the last out-

side call you dialed.

3. At a 22-Button or 34-Button Display, you see:

ALNDAUTO REDIAL

Auto Redial

6

Redial a busy outside

number automatically.

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Background Music (BGM) sends

music to the speaker in your tele-

phone while it is idle. BGM

requires that your company have

a music source (such as a CD

player or radio) connected to

your system. Background Music automatically turns off when

your phone rings or you receive a paging announcement.

To turn Background Music on and off:

1. Do not lift the handset or press .

2. Press .

Please take note of the following:

In accordance with U.S. copyright law, a license may be required

from the American Society of Composers, Authors and Publishers

(ASCAP) or other similar organizations, if radio, television broad-

casts or music other than material not in the public domain are

transmitted through the Background Music feature of telecommu-

nications systems. The manufacturer hereby disclaims any liabili-

ty arising out of the failure to obtain such a license.

8

Background Music

Have your telephone

broadcast music through

the speaker for a more

pleasing work environment.

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Barge In permits you to break

into another extension user’s

established call. This sets up a

three-way conversation between

you and the other two parties on the initial call. You can Barge In

on an Intercom call and on an outside call.

!! CAUTION !!

Unauthorized intrusion on calls using this feature may be inter-

preted as an invasion of privacy.

To Barge In on a call:

1. Call busy extension.

OR

Place call on busy line.

2. Dial or press .

You hear two beeps.

3. Join the conversation in progress.

BARG

9

Barge In

In an emergency, use

Barge In to get through to

a co-worker right away.

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You can have Call Coverage Keys

for co-worker’s telephones, Ring

Groups, and Extension Hunting

UCD Groups.

Your Call Coverage Key can ring immediately when a call rings

your co-worker or group, ring after a delay or just flash. In addi-

tion, the Call Coverage Key lights while your co-worker is busy,

flashes fast while your co-worker is in Do Not Disturb, and flashes

slowly while your co-worker is ringing.

Call Coverage Key Flash Rates

When the key is: The covered extension is:

Off Idle or not installed

On Busy

Flashing Slowly Ringing

Flashing Fast In Do Not Disturb for Intercom

calls (option 2) or all calls (option 3)

Wink Off In Do Not Disturb for

outside calls (option 1)

To answer a call ringing or flashing a Call Coverage Key:

1. Press flashing Call Coverage Key.

To use your Call Coverage Key to place a call to your idle

co-worker:

1. Press Call Coverage Key.

User Programmable Feature

# R A C

Assign the ringing mode for your Call Coverage keys.

See User Programmable Features at the end of this guide

for more.

10

Call Coverage Keys

Cover a co-worker’s calls

from your own telephone.

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Use Call Forwarding to redirect

your calls to another extension or

Voice Mail. In addition, you can set

up Call Forwarding to reroute all

calls or just outside calls.

There are four types of Call Forwarding:

● Call Forwarding When Not Answered

Calls ringing your phone forward when you don’t answer.

● Call Forwarding When Busy or Not Answered

Calls ringing your phone forward when you don’t answer or

while you are busy on another call.

● Call Forwarding Immediate

Calls to your phone forward immediately.

● Call Forwarding Off Premise

Calls to your phone forward to an off-site location (such as a

cell phone or remote office). See page 21 for more.

Call Forwarding at your 22-Button or 34-Button

Telephone

To activate Call Forwarding:

1. Press and dial , or press your Call

Forwarding key.

OR

1. Press + . You see:

CFWDPGM

11

Call Forwarding

Make sure your calls are

covered while you are

away from your desk.

80000mfh08-01.qxd 12/10/04 3:20 PM Page 11

2. Dial or press for Call Forwarding

Immediate. You see:

OR

Dial or press for Call Forwarding No

Answer. You see:

OR

Dial or press for Call Forwarding

Busy/No Answer. You see:

OR

Dial or press + for Off Premise

Call Forwarding. (See Call Forwarding Off Premise on

page 21 for more.) You see:

OR

OFFPMORE

BNA

RNA

IMM

12

Call Forwarding

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