DNP DYMO Installation & Setup Manual

Nexlab Plus System

A

LL RIGHTS RESERVED REV: 05.07.2015

Installation & Setup

Guide

Phase B

Velocity Edition

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DNP Imagingcomm America Corporation 3

CONTENTS

1. Before You Begin…

Technical Support Contact Information . . . . .5

Documentation Conventions . . . . . . . . . . . . . . .5

Important Safety Instructions . . . . . . . . . . . . .7

Tools Needed: . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Component Identification . . . . . . . . . . . . . . . . .8

Removing the Minilab . . . . . . . . . . . . . . . . . . .10

2. Preparing for the Installation

Adding Nexlab Plus to Picture Care Plus (PC+)

11

Inventory Checklist . . . . . . . . . . . . . . . . . . . . .12

Placing Picture Care Plus in Downtime . . . . .13

3. Testing the Wall Network Ports

4. Prepping the System Components

Prepping the 35mm Film Box . . . . . . . . . . . . .17

Prepping the PC and Peripheral Devices . . .17

Prepping the DS480/680 Printers . . . . . . . . . .18

Prepping the DS80DX Printer . . . . . . . . . . . .20

5. Setting up the Cabinets

Cabinet Equipment Diagram . . . . . . . . . . . . .21

Identifying Your Cabinet Type . . . . . . . . . . .22

Installing the Main Cabinet . . . . . . . . . . . . . .23

Installing the Sidecar Cabinet . . . . . . . . . . . .30

Placing the Surge Protectors . . . . . . . . . . . . . .30

Wiring the Cabinets . . . . . . . . . . . . . . . . . . . .32

6. Installing the Nexlab Plus System Com-

ponents

Installing the Nexlab PC . . . . . . . . . . . . . . . . . 33

Installing USB Cables Correctly . . . . . . . . . . 33

Mandatory Wiring Diagram . . . . . . . . . . . . . 34

Installing the DS680 & 480 Printers . . . . . . . 36

Installing the DS80 Duplex Printer . . . . . . . . 45

7. Configuring the New Software

Powering ON the PC for the First Time . . . . 53

Configuring the Client Kiosks to Use Nexlab

Plus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Running the Software Update Processes . . . 58

Installing the Duplex Laser Printer . . . . . . . 59

Installing the Epson WFP (Poster) Printer . 65

Patching the Software . . . . . . . . . . . . . . . . . . . 68

Configuring the Poster Printer on the Nexlab

Plus PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Configuring the Canon Duplex Laser Printer on

the Nexlab Plus PC . . . . . . . . . . . . . . . . . . . . . 71

Configuring Nexlab Plus . . . . . . . . . . . . . . . . 71

8. Finalizing the Installation

Final Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Testing Local Orders . . . . . . . . . . . . . . . . . . . 74

9. Installation Overview

10. Training Store Personnel

4 DNP Imagingcomm America Corporation.

Nexlab Plus Installation & Setup Guide

Nexlab Plus Overview . . . . . . . . . . . . . . . . . . .77

Cabinet Overview . . . . . . . . . . . . . . . . . . . . . .77

Nexlab Software Training . . . . . . . . . . . . . . . .78

DS480 & DS680 printers . . . . . . . . . . . . . . . .79

Dymo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Training for the DS80DX Printer . . . . . . . . . .80

Training for the Canon Duplex Laser Printer .

80

Film Processing with the Nexlab Plus . . . . . .80

Maintenance Training . . . . . . . . . . . . . . . . . . .80

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Walgreens Training . . . . . . . . . . . . . . . . . . . .81

********ANSWER KEY********

Nexlab Plus Store Training Quiz . . . . . . . . . .81

Nexlab Plus Store Training Quiz . . . . . . . . . .83

Nexlab Plus Store Training Quiz . . . . . . . . . .84

Nexlab Plus Store Training Quiz . . . . . . . . . .85

10. Post-Installation Checklist

10. Signs

10. Information Recording Sheet

DNP Imagingcomm America Corporation 5

1

Before You Begin…

Use the information in this chapter to better understand this installation guide and to prepare for your installation.

Technical Support Contact Information

Attention

If you encounter any issues setting up the Nexlab Plus, call the Velocity CALL CENTER immediately.

844-NEX-LABS or 844-639-5227

Our CALL CENTER representatives are standing by ready to help you.

If for any reason, you cannot get through to the Velocity CALL CENTER. Your escalation contact is Zach Reed at

419.346.2470

Note

Post the signs at the end of this document to indicate that the kiosks are temporarily unavailable

during the installation and upgrade process.

Documentation Conventions

When using this document, several text elements and treatments are repeated throughout. The following is an explanation

of these symbols and headings:

Text Elements

Attention

Attention! Denotes important information concerning safety when working with the equipment. Failure to comply

with an Attention statement can cause you injury or harm or cause damage to the system.

Note

Note! Signifies convenient or helpful instructions.

6 DNP Imagingcomm America Corporation.

Caution Symbols Nexlab Plus Installation & Setup Guide

Caution Symbols

Caution symbols are shown at the beginning of each procedure. Each symbol is used to denote a particular warning or

caution that should be observed for that procedure. Cautions can be warnings for dangerous steps (such as heavy

equipment requiring two persons to lift) or reminders (writing down information for use later in the procedure).

T

WO PERSON LIFT. Used to denote a procedure that requires two people to lift a heavy item.

Figure 1. Two person lift icon

TIME SENSITIVE. Warns of a time-sensitive step. Be sure to read the surrounding instructions completely before

performing this operation.

Figure 2. Time sensitive icon

SAVE THIS INFORMATION. Signifies an item that needs to be written down for future use. The last page of this ISG is a

form you can use for this purpose.

Figure 3. Record this information icon

Text Treatments

 Bold Text – Indicates items you can select, such as buttons and menu entries.

 Italic Text – Indicates variable text or placeholders for information, such as user names and directory paths. When

entering directory paths and so forth, the word in italics should not be typed, but should be replaced by the

appropriate text. Italic text also introduces new words and is occasionally used for emphasis in text.

 Monospace – Distinguishes information that is displayed on the screen, as well as text you should enter.

 CAUTION – Indicates that the step has a caution symbol associated with it. See “Caution Symbols” on page 6 for

more information on caution symbols.

DNP Imagingcomm America Corporation 7

Important Safety Instructions Nexlab Plus Installation & Setup Guide

Important Safety Instructions

Safety is paramount when installing and operating the system. These safety instructions are to protect you and the

customer and for the overall public. The following bullet points apply to the safety instructions in this manual:

Tools Needed:

Read all of these instructions before setting up,

installing, and operating your system.

Always protect the power cord from accidental kinks, cuts,

and foot traffic.

Follow all warnings, safety precautions, and

notices for all procedures in this manual.

Always operate this system from the correct type of

grounded power source.

When in doubt, stop what you are doing and

reassess the safety of the situation or

procedure. Never continue with a step or

procedure when there is the slightest doubt

regarding safety.

Always clean and maintain the system in the prescribed

manner as instructed in this manual.

Never install or setup the system near water. Failure to observe safety precautions voids your warranty

and may cause damage to the unit and could result in

personal injury or death.

Never place the system on an unstable platform. Never block ventilation ports; allow plenty of room around

the system for ventilation.

Never place the system near a heat source such

as a heater or furnace.

Never perform any of these steps while wearing jewelry

(rings, loose necklaces, bracelets, etc.), neckties, or

other clothing that could get caught in the equipment.

Never insert any foreign object into the system unit

without powering the system OFF first.

USB mouse and keyboard Level

Phillips screw driver Wire cutter/ Scissors

Flathead screw driver Hammer/Mallet

Drill with 3/8” drill bit Label Maker (optional)

Box cutter

8 DNP Imagingcomm America Corporation.

Component Identification Nexlab Plus Installation & Setup Guide

Component Identification

Use the images in this section to identify the components that make up the Nexlab Plus system and the component part

names.

Nexlab Plus Cabinet and Computers

Nexlab Plus Main Cabinet Nexlab Plus Sidecar Nexlab Plus Server

Computer

Photo Client Kiosk

Nexlab Plus System Printers

Poster Printer Canon Laser Duplex

Printer

DS80DX Duplex

Printer

DS680/480

Printers

DYMO Label

Printer

DNP Imagingcomm America Corporation 9

Component Identification Nexlab Plus Installation & Setup Guide

DS680/480 Printer Media Components

DS680/480 Ribbon Example DS480 4x8 Paper DS680 5x7 Paper DS680 4x6 Paper

DS80DX Printer Media Components

DS80DX Printer Paper & Ribbon DS80DX Printer Paper Spools DS80DX Sheet Paper Tray

10 DNP Imagingcomm America Corporation.

Removing the Minilab Nexlab Plus Installation & Setup Guide

Removing the Minilab

APPROX. TIME: 20 minutes

The Minilab should be removed before you arrive. If the store has not prepared the Minilab for removal (turned

off, drained, removed from the photo area, etc.), you need to notify Velocity CALL CENTER @ 844-NEX-

LABS or 844-639-5227 immediately. You will not be able to move the new cabinet in place until the Minilab is

removed. If the Minilab has an Epson 7880 or 7890 poster printer, leave it in place. Be sure to add the SP FIN,

SPL FIN, and HPPIC FIN serial numbers of the equipment that is removed to the implementation form.

DNP Imagingcomm America Corporation 11

2

Preparing for the Installation

Adding Nexlab Plus to Picture Care Plus (PC+)

APPROX. TIME: 40 minutes

Use this section to remove the old Minilab configuration from the PC Plus (PC+) system and add the Nexlab Plus instead.

You will need the store manager to complete this section.

1. Locate the Store Manager and have them log on to PC+.

Attention

Only the store manager’s or photo-lab manager’s log on credentials will provide access to the store capability

screens that are necessary to add the Nexlab Plus to PC+. However, after this is done, any store associate log

on credentials can be used to access PC+ for all other troubleshooting functions.

Note

If you do not see the Nexlab Plus listed as a device in the list of Machines on the Store Capability

screen, call:

Velocity CALL CENTER @ 844-NEX-LABS or 844-639-5227

If you do not receive an answer back in 15 minutes, escalate to Zach Reed at 419.346.2470

2. From the Picture Care Plus workflow page, click the System Management tab, then click the Store Capability tab.

3. Click the Remove Machine button(s) to the right of the current Minilab system; enter

0 on the Click Count screen.

12 DNP Imagingcomm America Corporation.

Inventory Checklist Nexlab Plus Installation & Setup Guide

4. Click the Add Machine button next to the Nexlab Plus system; enter 0 on the Click Count screen.

5. Click the Machine Configuration Update button.

6. Click the Update button when the confirmation window appears.

Attention

If the screen reports that the machine configuration was successful after just a few seconds, ask the manager to

log onto PC+ again and repeat steps 2, 5, and 6.

7. A screen is displayed stating that Configuration Changes are in progress. This screen must not be closed. The

update process will take 30-40 minutes to complete.

While the PC Plus machine configuration update is performed, proceed to the next section.

Inventory Checklist

Before continuing with the installation process, verify that the correct equipment was shipped to your store. If there are any

issues, contact Velocity at 844-NEX-LABS or 844-639-5227 before you continue.

The Nexlab Plus system arrives on several separate pallets. Use this checklist to verify that all equipment is in the store

and ready for installation. Call Velocity CALL CENTER @ 844-NEX-LABS or 844-639-5227 to confirm the inventory.

Items QTY Shipped From



Pallet #1

PIN -- Irving, TX

PC and Accessories

PC

1

Monitor

1

USB Mouse and Keyboard

1

DS Printers

DS680 4x6 Printers

3 or 4

DS680 5x7 Printers

1

DS480 4x8 Printer

1

DS80D Duplex Printer

1 or 2

DS80D Turning Unit

1 or 2

Media Installation Kit

Cases DS680 4x6 Media

2

Cases DS680 5x7 Media

1

Cases DS480 4x8 Media

1

Cases DS80 Simplex Media

1

Cases DS80DX Duplex Media

1

NL Starter Kit

Dymo Label Maker

1

Dymo Labels

1

Photo Trimmer

1

DNP Imagingcomm America Corporation 13

Placing Picture Care Plus in Downtime Nexlab Plus Installation & Setup Guide

Placing Picture Care Plus in Downtime

1. Another screen is displayed, stating the Process is complete once the update is finished.

2. Have the store manager log back into PC+;

make sure the manager puts the lab in “downtime” to prevent internet orders from going to the Nexlab Plus for

fulfillment.

The steps for this can be found on Photo Reference:

Photo Reference  Picture Care  System Management  Machine Downtime.

Note

If you are installing a Canon duplex laser printer, you may still see a Phaser duplex laser printer

listed in PC+. This is allowed because PC+ does not distinguish between the laser duplex printer

brands. Do not try to change the laser printer brand.

Accessory Kit

USB Cable 10'

1

Cat 5 Cable 10'

1

Printer Cleaning Kit

1

Surge protectors

3

Software Quick Reference Card

1

Software User Guide

1

Canon Printer Kit

Canon Laser Duplex Printer

1

5x7 flat paper

1

5x7 folded paper

1

Magenta toner

1

Yellow toner

1

Cyan toner

1

Black toner

1

Waste toner cartridge

1

Additional Paper Tray (Drawer 2)

1

Miscellaneous Items

Uline 2x4 floor mat (optional)

0 or 1

35mm Film Box

0 or 1

Unibind Binding Wire Envelope

1

Pallet #2

PIN (TX) or Proximity (NC)

Nexlab Plus Main Cabinet

1

Pallet #3

PIN (TX) or Proximity (NC)

Nexlab Plus Sidecar Cabinet

1

14 DNP Imagingcomm America Corporation.

Placing Picture Care Plus in Downtime Nexlab Plus Installation & Setup Guide

DNP Imagingcomm America Corporation 15

3

Testing the Wall Network Ports

1. Statically configure your tech laptop with the following IP information.

 IP: 172.24.0.3

 Subnet: 255.255.255.240

 Gateway: 172.24.0.1

2. Locate the Epson Wide Format (poster) printer. Determine the current connectivity used for the printer. In most

instances, the printer is connected to the server using a USB connection. However, in some instances the printer is

connected using an Ethernet connection. If your poster printer is connected via Ethernet, you MUST HAVE THREE

WORKING NETWORK PORTS.

3. Locate the network ports that are designated for the Nexlab Plus system. You must test two ports - one for the Canon

duplex laser printer and one for the PC.

4. For each of the Nexlab Plus network ports ping the gateway. If you get a response, that port is live. Report all

statuses to the call center as soon as possible. Other responses need to be recorded for the Call Center Staff

Escalation Process.

Attention

If your poster printer is connected via Ethernet and only two ports are active, immediately contact Velocity at

844-NEX-LABS or 844-639-5227. A technician will need to be dispatched to activate another network port.

Testing Wall Ports with Windows XP

1. Click the Start Menu and click Control Panel.

2. Click Network Connections.

3. Right-click Local Area Connection and click Properties.

4. Select Internet Protocol (TCP/IP) and click Properties.

5. Select the Use the following IP address bubble as well as the Use the following DNS server addresses bubble,

and enter in the IP information you have been given. Once you are done, click OK.

Testing Wall Ports with Windows Vista

1. Click the Start Menu and type ncpa.cpl in the search bar and click enter.

2. Right-click Local Area Connection and click Properties.

3. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.

16 DNP Imagingcomm America Corporation.

Nexlab Plus Installation & Setup Guide

4. Select the Use the following IP address bubble as well as the Use the following DNS server addresses bubble,

and enter in the IP information you have been given. Once you are done, click OK.

Testing Wall Ports with Windows 7

1. Click the Start menu and type ncpa.cpl in the search bar and click enter.

2. Right click Local Area Connection and click Properties.

3. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.

4. Select the Use the following IP address bubble as well as the Use the following DNS server addresses bubble

and enter in the IP information you have been given. Once you are done, click OK.

Testing Wall Ports with Windows 8

1. Press the Windows Key + C on your keyboard to open Windows 8 Tools Menu. When it opens, select Control

Panel.

2. Select Change adapter settings.

3. Right-click on the adapter you wish to change and select Properties.

4. Select the Internet Protocol Version 4 since that is still the most popular choice and click Properties.

5. Enter the IP address, Subnet Mask, and Default gateway for your network and click OK to save.

Testing Wall Ports with Mac OS X

1. Click the Apple Icon and click System Preferences.

2. Click Network.

3. Click Advanced.

4. Click TCP/IP. Change the drop-down for Configure to Manually. Enter the IP information you have been given.

Once everything is entered correctly, click OK and click Apply.

DNP Imagingcomm America Corporation 17

4

Prepping the System Components

Use the information in this section to prep your system components for installation.

Prepping the 35mm Film Box

1. Locate the 35mm film box. This box may have been shipped separately or as part of pallet #1.

2. Give the box to the store manager to assemble.

3. Once complete, the box should be placed in the photo lab by the photo or store manager.

Prepping the PC and Peripheral Devices

Cautions for this procedure:

1. Locate the Nexlab Plus PC shipping box and unpack the PC. Remove any packaging material from the PC.

2. Remove the power cable from the box and set it aside.

3. S

AVE THIS INFORMATION. Locate the PC serial number on the back of the PC and enter it on the “Information

Recording Sheet” on page 95.

4. Set the PC aside for installation later.

5. Pack the old PIC computer (previous minilab computer) in the shipping box and prepare it for return shipping.

Attention

The old minilab computer must be repackaged and shipped to Velocity using the PC box from pallet #1. There is

already a shipping label on the box. The computer must be packed into the box & delivered to the shipping area.

6. S

AVE THIS INFORMATION. Locate the RMA number on the return shipping label that is already attached to the

Nexlab PC box. Enter the RMA number for the PIC computer (old minilab PC) on the “Information Recording Sheet”

on page 95.

7. Locate the monitor shipping box and remove the power and blue VGA cable from the box. Set them aside for wiring

later. Remove any packaging material from the monitor. If needed, install the monitor stand.

8. Locate the DYMO label maker box and remove the power cable. Set the cable aside for wiring later.

18 DNP Imagingcomm America Corporation.

Prepping the DS480/680 Printers Nexlab Plus Installation & Setup Guide

Attention

As you are prepping the system components, remove any documentation that comes with the system

(manufacturer’s documentation or DNP-branded documentation) and place the documentation in the middle

compartment of the main cabinet – below the printer shelf. Do this for all of the component manuals that are

included with the system. Be sure you can locate the documentation during your training session.

Prepping the DS480/680 Printers

Cautions for this procedure:

Do the following for each of the DS480 and DS680 printers. Depending on your store’s configuration, the exact number of

printers may vary.

1. Locate the DS480 and DS680 printer boxes on pallet 1.

2. Remove the printers from the shipping boxes.

3. Place each printer on a flat surface, and remove the packaging tape from the front of the printer.

4. Save this information. Record the serial number on the “Information Recording Sheet” on page 95.

5. Remove any protective plastic from outside of the printer.

6. Press the Open button on the front of the printer and slide open the media compartment.

7. Remove any packaging from the ribbon compartment.

8. Press the black paper compartment lever to open the paper

compartment.

9. Remove any packaging material from the paper compartment.

10. Remove the paper spools

11. For each of the 4 or 5 DS680 printers, do the following:

 For all 4 or 5 printers, remove the paper spacers from the

paper spools.

DNP Imagingcomm America Corporation 19

Prepping the DS480/680 Printers Nexlab Plus Installation & Setup Guide

 Remove any packaging material from between the spacer and the spool. DO NOT leave packaging material

between the spacer and the spool end.

 For all of the DS680 printers except one, remove the paper spacers and throw them away. Locate the paper

guides on the bottom of the paper compartment (white tabs). Slide the tabs all the way out to the widest

position.These are now the 4x6 DS680 printers.

 For the final (1) DS680 printer, replace the paper spacers being sure to secure the spacer to the spool. Locate

the paper guides on the bottom of the paper compartment (white tabs). Slide the tabs all the way in to the

narrowest position. This is now the 5x7 DS680 printer.

 Replace the paper spools and close the printers.

12. For the (1) DS480 printer, do the following:

 Remove the plastic packaging from between the spool end and the paper spacer.

 Replace the spools in the printer.

13. Close all of the printers and place them to the side for loading into the cabinet later. Be sure you can identify which of

the DS680 printers is the 5x7 printer.

20 DNP Imagingcomm America Corporation.

Prepping the DS80DX Printer Nexlab Plus Installation & Setup Guide

Prepping the DS80DX Printer

1. Locate the DS80DX printer boxes. The printer is shipped in two boxes – one for the DS80D printer, and one for the

TU80X turning unit.

2. Remove the DS80D printer from the box.

3. Remove any protective plastic from outside of the printer.

4. Carefully turn the DS80D printer over to locate the paper feed slot on the

bottom of the DS80D printer. The slot is covered with a metal plate and

labeled with a plastic tag.

5. Remove the slot cover by undoing the thumbscrew and removing cover

plate.

6. Return the printer to the upright position and place the printer on a flat

surface. Remove the packaging tape from the front of the printer.

7. Using the blue handle at the bottom of the front of the printer, open the printer media compartment.

8. Remove the ribbon cassette and remove any tape or foam from that compartment.

9. Replace the ribbon cassette.

10. Locate the paper compartment lever on the left side of the media compartment. Release the lever to open the paper

compartment.

11. Remove any foam or packaging tape from the paper compartment.

12. Set the printer aside for future use.

13. Remove the turning unit from the shipping box.

14. Remove any packaging foam or tape from the unit.

15. Remove the paper scrap box from the front compartment of the TU80X turning unit and remove any packaging tape

or materials from the paper tray.

16. Replace the paper tray and the scrap box.

17. Set the unit aside for later use.

DS80D Simplex Printer

TU80X Turning Unit

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