Comcast High-Speed 2go User manual

XFINITY® Internet 2go

Device User Guide

4G/3G Mobile Broadband Device

III

iv Welcome

v Package Contents

vi Minimum Requirements

1 Tips Before Starting

2 Windows OS

2 Windows: Install

6 Windows: Insert

7 Windows: Connect

11 Windows: Troubleshooting

18 Mac OS X

18 Mac OS X: Install

23 Mac OS X: Insert

24 Mac OS X: Connect

27 Mac OS X: Troubleshooting

35 Product Information

35 LED Operation

36 Important Safety Information

39 Regulatory Notices

41 Speciﬁcations

42 Notiﬁcations

43 Customer Limited Warranty

Table of Contents

IV

Here’s your new 4G/3G Mobile Broadband device!

With the 4G/3G Mobile Broadband device and XFINITY

®

Internet 2go mobile Internet service, you can connect to

the Internet from virtually anywhere you work or play.

If you have not yet signed up for XFINITY Internet 2go,

please call 1-800-XFINITY (1-800-934-6489) or go to

http://www.comcast.com/2go to establish service

before installation.

Welcome

V

Package Contents

This 4G/3G Mobile Broadband device package contains the

following components:

• 4G/3GMobileBroadbanddevice

• DeviceUserGuide

• GettingStartedGuide

• XFINITY

®

Connection Manager Installation CD

VI

Minimum Requirements

Hardware/Software Windows

®

Mac OS X

USB One active port One active port

Operating System Windows 7, Vista Service

Pack 2 or later, XP Service

Pack 3 or later

Mac OS X v10.5,

Mac OS X v10.6

Processor 1 GHz

(Windows

7, Vista)

300 MHz (XP)

867 MHz (Intel-based)

RAM 1 GB (Windows 7, Vista)

256 MB (XP)

512 MB

Hard Drive Space 75 MB (Windows 7, Vista)

60 MB (XP)

100 MB

Service

4G/3G mobile Internet service

Browser(s)

IE 8 (Windows 7)

IE 7 (Vista)

IE 5.5 (XP)

Safari (most current

available version is

recommended)

NOTE:

It is required that the browser noted above (speciﬁc to your

particular operating system) must be installed on your laptop

for proper operation of your XFINITY

®

Connection Manager.

Other browser(s) may be used for browsing the Internet.

IMPORTANT!

The XFINITY Internet 2go connection manager only supports

32-bit mode for Mac OS X systems.

1

Tips Before Starting

• Close any programs or ﬁles that are open, as your

laptop may require restart once installation is completed for

the XFINITY

®

Connection Manager.

• Uninstall all other Connection Managers, if applicable.

This only applies if you have previously installed any

connection managers on your laptop to support other

mobile wireless devices.

• Do not insert your device until you have installed

the XFINITY Connection Manager. Your device will not

operate properly or connect to the network without installing

the XFINITY Connection Manager ﬁrst.

• If you do not have a CD drive, or no longer have the

XFINITY Connection Manager CD, you can download

and install the XFINITY Connection Manager software by

going to http://custome r.comcast.com/2go.

2

These steps are for installing the XFINITY

®

Connection

Manager on your PC laptop with a Windows operating system,

and then using the XFINITY Connection Manager to connect

to the Internet!

Windows: Install

• InserttheXFINITYConnectionManagerCDintoyourlaptop.

• IfyourcomputerautomaticallystartsrunningtheCD,follow

the on-screen instructions for installation and conﬁguration.

If not:

– Browse to the CD drive in My Computer (Windows XP)/

Computer (Vista and Windows 7). Double click the CD

drive icon. Depending on your operating system, a

Setup.exe icon may appear. Double-click this icon to

begin installation.

NOTE:

You can also download the XFINITY Connection Manager

software by going to http://customer.comcast.com/2go.

In the Software Download section of the page, select

your device model, followed by the appropriate operating

system. Then, click the Get Software button.

• Asyourlaptopautomaticallystartsrunningtheinstallation,

follow the on-screen instructions.

Windows OS

• WhentheInstallShieldWizardboxdisplays,clickNext to

continue the installation process.

• ReadtheServiceAgreement.Ifyouaccepttheterms,select

the I accept the terms in the Service Agreement option

button. Click Next to continue the installation process. If you

do not accept the terms, you will not be able to install the

XFINITY

®

Connection Manager.

TIP:

If you do not accept the Service Agreement, installation of

the XFINITY Connection Manager will not proceed. Your

device will not operate properly or connect to the network

without installing the XFINITY Connection Manager.

• ClickNextintheDestinationFolderboxtoacceptthe

default destination installation folder (recommended). Or,

click Change to browse to a different destination folder.

Then, click Next.

Windows: Install

continued

3

• ClickInstall on the Ready to Install the Program panel to

run the installation process.

• TheInstallingXFINITY

®

Connection Manager progress

indicator displays. Do not take any action during this

process.

Windows: Install

continued

4

• ClickFinishintheInstallShieldWizardCompletedboxto

complete the installation. It is recommended that you leave the

Launch XFINITY Connection Manager and Use this as

my default Wi-Fi management utilitycheckboxeschecked.

The XFINITY

®

Connection Manager launches automatically

when installation is complete.

Proceed to the Insert section.

Windows: Install

continued

5

Windows: Insert

• PleasedisconnectyourlaptopfromanyInternet

connections.

• FlipopentheUSBplugonthe4G/3GMobileBroadband

device,andinsertitintoaUSBportonyourlaptop.

• Windowsautomaticallydetectsthe4G/3GMobile

Broadband device. When ﬁnished, a message similar to

“Your device is ready to use” or “Your new hardware is

installed and ready to use” may display in your system tray.

• Allowatleasttwominutesforthedevicerecognition.

• ProceedtotheConnectsection.

6

Windows: Connect

• TheXFINITY

®

Connection Manager automatically begins the

connection process to Mobile 4G or Mobile 3G. The entire

process takes 2-3 minutes.

• Within30-40seconds,theXFINITYConnectionManager

displays “Hands Free Activation Started” in the Status

column for Mobile 3G.

• TheStatus column displays “Performing Activation. Please

wait.” Do not take any action during this process.

7

• TheStatus column displays “Starting Device...” Do not take

any action during this process.

• TheStatus column displays “Hands Free Activation

Complete.” Do not take any action during this process.

• TheXFINITY

®

Connection Manager displays “Connected” in

the Status column for Mobile 4G or Mobile 3G.

Windows: Connect

continued

8

9

Windows: Connect

continued

• IfyouareconnectedtoMobile4G,theXFINITY

®

Connection

Manager looks like this:

• IfyouareconnectedtoMobile3G,theXFINITYConnection

Manager looks like this:

• Onceyouareconnected,itisrecommendedthatyou

check for software updates. From the menu bar of the

XFINITY Connection Manager, select Tools, then Check

for Updates. If there are updates, the XFINITY Connection

Manager prompts you with instructions.

10

Windows: Connect

continued

• IftheXFINITY

®

Connection Manager does not display a

“Connected” status, try manually connecting to either Mobile

4G or Mobile 3G by highlighting the appropriate network

and clicking Connect.

NOTE:

If you experience any issues connecting with your device,

please refer to the “Windows: Troubleshooting” on page 11.

11

Windows: Troubleshooting

In addition to the “Potential Troubleshooting Scenarios” section

that follows, you can ﬁnd helpful information at the following:

• FrequentlyAskedQuestionsat

http://customer.comcast.com/2go

• XFINITY

®

ConnectionManagerUserGuide

You can ﬁnd this document in the XFINITY Connection

Manager program folder on your laptop.

• XFINITYConnectionManagerHelp

1. From the XFINITY Connection Manager window’s main

menu, choose Help > Help.

12

The XFINITY

®

Connection Manager Help window

appears:

2. In the Help Contents tab, click a book symbol to access

aHelptopic,orclicktheIndexorSearchtabtolookupa

help topic.

Potential Troubleshooting Scenarios

Mobile Broadband device plugged in but nothing

happens.

Verify that your device is receiving power by checking to see

that the LED on your device is on. If not, take the following

actions to ensure a good connection for your device:

• DisconnectyourdevicefromtheUSBport,andthen

reconnectittotheUSBport.

• InsertyourdeviceintoadifferentUSBportonyourlaptop.

Windows: Troubleshooting

continued

Windows: Troubleshooting

continued

• ToverifythattheUSBportonyourlaptopisfunctioning,try

insertingadifferentdevice(forexample,athumborash

drive)intoyourUSBport(s).

If none of these actions are successful in powering your

4G/3G Mobile Broadband device, record any error messages

displayed and contact XFINITY

®

Internet 2goTechnical Support

at 1-866-206-2182.

After attempting installation of the XFINITY Connection

Manager, the shortcut icon is not displayed on the

desktop.

This may indicate that installation of your XFINITY Connection

Manager was not successful.

• Toresolvethisissue,attemptonceagaintoinstallthe

XFINITY Connection Manager by inserting the XFINITY

Connection Manager Installation CD which came with your

device, and repeating the XFINITY Connection Manager

installation process.

• IfyoursecondattempttoinstalltheXFINITYConnection

Manager is not successful, record any error messages

displayed and contact XFINITY Internet 2go Technical

Support at 1-866-206-2182.

13

Windows: Troubleshooting

continued

XFINITY® Connection Manager did not launch after

successful installation.

Verify that you did not uncheck the “Launch XFINITY

Connection Manager”checkboxduringinstallation.Attempt

to launch the XFINITY Connection Manager manually by

double-clicking the XFINITY Connection Manager shortcut

icon on your desktop. To reset your XFINITY Connection

Manager so that it launches each time you start up your

laptop, select Tools > Settings, and then check the

Automatically run this application on machine startup

checkbox.ClickApply to set this option on the XFINITY

Connection Manager.

If the XFINITY Connection Manager still does not launch,

record any error messages displayed and contact XFINITY

Internet 2go Technical Support at 1-866-206-2182.

“Hands Free Activation Failed” message is displayed on

the XFINITY Connection Manager.

Failures of this type may indicate that your device is not

provisioned correctly. To update the provisioning components

of your device, take the following action:

• FromtheXFINITYConnectionManager’sToolmenu,select

Settings.

• FromtheSettingsdialogboxthatappears,clickthe

Updates tab, and then click the Update Services button.

14

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