HP Chromebook 11 G4 EE User guide

HP Chromebook (model numbers 11-2200

through 11-2299), HP Chromebook 11 G4

and HP Chromebook 11 G4 EE

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

Development Company, L.P.

Bluetooth is a trademark owned by its

proprietor and used by Hewlett-Packard

Company under license. Intel and Celeron are

trademarks of Intel Corporation in the U.S. and

other countries. SD Logo is a trademark of its

proprietor.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in

the express warranty statements

accompanying such products and services.

Nothing herein should be construed as

constituting an additional warranty. HP shall

not be liable for technical or editorial errors or

omissions contained herein.

First Edition: July 2015

Document Part Number: 850192-001

Product notice

This guide describes features that are common

to most models. Some features may not be

available on your computer.

Not all features are available in all editions of

Windows 8. This computer may require

upgraded and/or separately purchased

hardware, drivers, and/or software to take full

advantage of Windows 8 functionality. See for

http://www.microsoft.com details.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place

the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do

not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs

or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as

pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible

surface temperature limits dened by the International Standard for Safety of Information Technology

Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 4

Display .................................................................................................................................................................... 4

Button .................................................................................................................................................................... 5

TouchPad ................................................................................................................................................................ 6

Left side ................................................................................................................................................................. 7

Right side ............................................................................................................................................................... 8

Bottom ................................................................................................................................................................... 9

3 Illustrated parts catalog .............................................................................................................................. 10

Locating the serial number, model number, product number, and warranty information ............................... 10

Computer major components .............................................................................................................................. 11

Display assembly subcomponents ...................................................................................................................... 15

Miscellaneous parts ............................................................................................................................................. 17

4 Removal and replacement preliminary requirements ..................................................................................... 18

Tools required ...................................................................................................................................................... 18

Service considerations ......................................................................................................................................... 18

Plastic parts ....................................................................................................................................... 18

Cables and connectors ...................................................................................................................... 18

Drive handling ................................................................................................................................... 19

Grounding guidelines ........................................................................................................................................... 20

Electrostatic discharge damage ........................................................................................................ 20

Packaging and transporting guidelines .......................................................................... 21

Workstation guidelines ................................................................................ 21

5 Removal and replacement procedures ........................................................................................................... 23

Component replacement procedures .................................................................................................................. 23

Computer feet ................................................................................................................................... 23

Keyboard/top cover ........................................................................................................................... 24

Heat sink ............................................................................................................................................ 30

TouchPad board ................................................................................................................................. 31

Battery ............................................................................................................................................... 32

WWAN module ................................................................................................................................... 34

Connector board ................................................................................................................................ 35

v

WLAN module .................................................................................................................................... 36

Power connector cable ...................................................................................................................... 38

System board .................................................................................................................................... 39

Speakers ............................................................................................................................................ 42

Display assembly ............................................................................................................................... 43

6 Specications .............................................................................................................................................. 53

7 Power cord set requirements ........................................................................................................................ 54

Requirements for all countries ............................................................................................................................ 54

Requirements for specic countries and regions ................................................................................................ 54

8 Recycling .................................................................................................................................................... 56

Index ............................................................................................................................................................. 57

vi

1 Product description

Category Description HP Chromebook 11 G4 and HP

Chromebook 11 G4 EE

HP Chromebook (model

numbers 11-2200 through

11-2299)

Product Name HP Chromebook 11 G4 √

HP Chromebook (model

numbers 11-2200 through

11-2299)

√

Processor Intel® Celeron™ N2940 1.83-

GHz (SC turbo up to 2.25-GHz)

quad core processor (1.0-GB L2

cache, 1333-MHz FSB, 4.5 W)

√

Intel Celeron N2840 2.16-GHz

(SC turbo up to 2.58-GHz)

dual core processor (1.0-GB L2

cache, 1333-MHz FSB, 4.5 W)

√ √

Chipset Integrated soldered-on-circuit

(SoC) platform controller hub

(PCH)

√ √

Graphics Internal Graphics: Intel HD

Graphics

Supports HD decode, DX11,

and HDMI

√ √

Panel 11.6-in, high-denition (HD),

AntiGlare, (1366×768), UWVA,

light-emitting diode (LED), slim

(3.0-mm); 16:9 aspect ratio;

typical brightness: 220 nits,

eDP;

11.6-in, HD, AntiGlare,

(1366×768), SVA, white light-

emitting diode (WLED), at

(3.6-mm); 16:9 aspect ratio;

typical brightness: 220 nits,

eDP;

Supports low-voltage

dierential signaling (LVDS)

√ √

Memory Supports DDR3L-1600

Supports up to 4096-MB

maximum on-board system

memory (8 pieces of 256-MB

× 16)

√ √

Storage Supports 16-GB (32-GB for 6U)

embedded MultiMedia

Controller (eMMC)

√ √

Audio and video Fixed (no tilt) integrated

HP TrueVision HD webcam

√ √

1

Category Description HP Chromebook 11 G4 and HP

Chromebook 11 G4 EE

HP Chromebook (model

numbers 11-2200 through

11-2299)

Audio and video (continued) 1280×720 by 30 frames per

second with LED

Single digital microphone with

appropriate echo-cancellation,

noise-suppression software

Two speakers

√ √

Sensors Trusted platform module (TPM) √ √

Wireless Integrated wireless local area

network (WLAN) options by way

of wireless module

Two built-in WLAN antennas

Supports the following WLAN

modules:

●

Intel Dual Band Wireless-

AC 7260 802.11 ac 2×2

WiFi + Bluetooth 4.0

Combo Adapter

●

Intel Dual Band Wireless-

N 7260AN 802.11 a/b/g/n

2×2 WiFi + Bluetooth 4.0

Combo Adapter

√ √

Integrated wireless wide area

network (WWAN) options by

way of wireless module

(select models only)

Two built-in WWAN antennas

Supports the HP lt4110 LTE/

HSPA+ 4G WWAN Module

√

Ports Headphone/microphone

combo jack

USB 2.0 ports (2)

●

HP Smart Plug AC adapter

(4.5-mm barrel)

●

Headphone/microphone

combo jack

●

High-denition

multimedia interface

(HDMI) v.1.4b, supporting

up to 1080b, 1920×1080

at 60 Hz

●

USB 3.0 port

●

USB 2.0 port

√ √

Keyboard/pointing devices Full-sized, textured, island-

style, Google keyboard

Touchpad requirements:

√ √

2 Chapter 1 Product description

Category Description HP Chromebook 11 G4 and HP

Chromebook 11 G4 EE

HP Chromebook (model

numbers 11-2200 through

11-2299)

Multitouch gestures enabled

Taps enabled as default

Power requirements Supports a 3-cell, 36-WHr,

3.25-WHr, Li-Ion battery

Supports a 65-W HP Smart AC

adapter (non-PFC, EM, 4.5-mm)

and 45-W HP Smart AC adapter

(non-PFC, RC, 4.5-mm)

AC adapter

√ √

Operating system Preinstalled: Google Chrome

operating system

√ √

Serviceability End user replaceable parts:

AC adapter

√ √

3

2 External component identication

Display

Item Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.

NOTE: The position of the WLAN antennas may dier, depending

on model.

(2) Internal microphone Records sound.

(3) Webcam Records video, captures still photographs, and allows video

conferences and online chat by means of streaming video.

(4) Webcam light On: The webcam is in use.

(5) Internal display switch Turns o the display or initiates Sleep if the display is closed while

the power is on.

NOTE: The display switch is not visible from the outside of

the computer.

*The antennas, IR emitters (select models only), and sensors are not visible from the outside of the computer. For optimal

transmission, keep the areas immediately around the antennas, IR emitters, and sensors free from obstructions. For wireless

regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

4 Chapter 2 External component identication

Button

Item Component Description

(1) Power button

●

When the computer is o, press the button to turn on

the computer.

●

When the computer is in the Sleep state, press the button

briey to exit Sleep.

●

When the computer is on and you want to lock the screen,

press the power button until you see the sign-in screen

appear. Pressing the power button during screen-lock mode

turns o the computer.

●

When the computer is on and you want to turn it o, press

and hold the power.

Button 5

TouchPad

Item Component Description

(1) TouchPad zone Moves the on-screen pointer and selects or activates items on

the screen.

6 Chapter 2 External component identication

Left side

Item Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but it

may not prevent the computer from being mishandled or stolen.

(2) Power connector Connects an AC adapter.

(3) AC adapter light

●

White: The AC adapter is connected and the battery is

charged.

●

Amber: The AC adapter is connected and the battery is

charging.

●

O: The computer is using battery power.

(4) Memory card reader Reads optional memory cards that store, manage, share, or access

information.

To insert a card:

▲

Hold the card label-side up, with connectors facing the slot,

insert the card into the slot, and then push in on the card

until it is rmly seated.

To remove a card:

▲

Press in on the card it until it pops out.

Left side 7

Right side

Item Component Description

(1) Power light

●

White: Computer is on.

●

Blinking white: Computer is in Sleep mode.

●

O: The computer is o.

(2) Audio-out (headphone)/Audio-in (microphone)

jack

Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also connects an

optional headset microphone. This jack does not support optional

microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a headset.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: Be sure that the device cable has 4-conductor connector

that supports both audio-out (headphone) and audio-in

(microphone).

(3) USB 2.0 port Connect optional USB devices, such as a keyboard, mouse,

external drive, printer, scanner or USB hub.

(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner or USB hub. Standard USB ports

will not charge all USB devices or will charge using a low current.

Some USB devices require power and require you to use a powered

port.

(5) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio component,

or a high-speed High-Denition Multimedia Interface (HDMI)

device.

8 Chapter 2 External component identication

Bottom

Item Component Description

(1) Speakers (2) Produce sound.

Bottom 9

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then

follow the on-screen instructions.

Locating the serial number, model number, product number, and

warranty information

The serial number (1), model number (2), product number (3), and warranty information (4) are located on

the bottom of the computer. This information may be needed when travelling internationally or when

contacting support.

10 Chapter 3 Illustrated parts catalog

Computer major components

Item Component Spare part number

(1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part

information, see Display assembly subcomponents on page 15.

(2) Keyboard/top cover (includes keyboard cable):

In snow white nish for use only on HP Chromebook 11 G4 computer models:

Computer major components 11

Item Component Spare part number

NOTE: Keyboard/top cover spare part kits with spare part numbers 851145–xxx are only to be used with TouchPad

board spare part kit 851139–001.

For use in Belgium 851145-A41

For use in Canada 851145-DB1

For use in the Czech Republic and Slovenia 851145-FL1

For use in Denmark, Finland, and Norway 851145-DH1

For use in France 851145-051

For use in Germany 851145-041

For use in Israel 851145-BB1

For use in Italy 851145-061

For use in Japan 851145-291

For use in Latin America 851145-161

For use in the Netherlands 851145-B31

For use in Russia 851145-251

For use in Saudi Arabia 851145-171

For use in Spain 851145-071

For use in Switzerland 851145-BG1

For use in Taiwan 851145-AB1

For use in Thailand 851145-281

For use in the United Kingdom 851145-031

For use in the United States 851145-001

In anodized silver nish for use only on HP Chromebook computer models equipped with WWAN capability:

NOTE: Keyboard/top cover spare part kits with spare part numbers 822639-xxx are only to be used with TouchPad board

spare part kit 822628-001.

For use in Belgium 822639-A41

For use in Canada 822639-DB1

For use in Denmark, Finland, and Norway 822639-DH1

For use in France 822639-051

For use in Germany 822639-041

For use in Italy 822639-061

For use in Latin America 822639-161

For use in the Netherlands 822639-B31

For use in Russia 822639-251

For use in Spain 822639-071

For use in Switzerland 822639-BG1

12 Chapter 3 Illustrated parts catalog

Item Component Spare part number

For use in the United Kingdom 822639-031

For use in the United States 822639-001

In anodized silver nish for use only on HP Chromebook computer models not equipped with WWAN capability:

NOTE: Keyboard/top cover spare part kits with spare part numbers 783090-xxx are only to be used with TouchPad board

spare part kit 783086-001.

For use in Belgium 783090-A41

For use in Canada 783090-DB1

For use in Denmark, Finland, and Norway 783090-DH1

For use in France 783090-051

For use in Germany 783090-041

For use in Italy 783090-061

For use in Latin America 783090-161

For use in the Netherlands 783090-B31

For use in Russia 783090-251

For use in Spain 783090-071

For use in Switzerland 783090-BG1

For use in the United Kingdom 783090-031

For use in the United States 783090-001

(3) TouchPad board (includes cable and double-sided adhesive)

For use only with keyboard/top cover spare part kits with spare part number 851139–001 851145–001

For use only with keyboard/top cover spare part kits with spare part numbers 822639-xxx. 822628-001

(4) Heat sink (includes replacement thermal material) 825376-001

(5) Battery (3-cell, 36-WHr, 3.25-AHr, Li-ion; includes cable) 767068-005

(6) Speaker Kit (includes left and right speakers and cables) 788555-001

(7) WLAN module:

Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter 784645-005

Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 Combo Adapter 784647-005

(8) Connector board:

For use only on computer models equipped with WWAN capability (includes SD Card Reader

slot, SIM slot, and cable)

785884-001

For use only on computer models not equipped with WWAN capability (includes SD Card

Reader slot and cable)

783087-001

(9) Power connector cable 787922-001

(10) HP lt4110 LTE/HSPA+ 4G WWAN Module 755529-005

(11) System board (includes replacement thermal material):

For use only on HP Chromebook 11 G4 computer models:

Computer major components 13

Item Component Spare part number

Equipped with an Intel Celeron N2840 2.16-GHz (SC turbo up to 2.58-GHz) dual core

processor (1.0-GB L2 cache, 1333-MHz FSB, 4.5 W), 4.0-GB of system memory, and 32-GB

of eMMC system storage

825645-001

Equipped with an Intel Celeron N2840 2.16-GHz (SC turbo up to 2.58-GHz) dual core

processor (2.0-GB L2 cache, 1333-MHz FSB, 4.5 W), 4.0-GB of system memory, and 16-GB

of eMMC system storage

851142–001

Equipped with an Intel Celeron N2840 2.16-GHz (SC turbo up to 2.58-GHz) dual core

processor (4.0-GB L2 cache, 1333-MHz FSB, 4.5 W), 4.0-GB of system memory, and 16-GB

of eMMC system storage

851143–001

Equipped with an Intel Celeron N2840 2.16-GHz (SC turbo up to 2.58-GHz) dual core

processor (4.0-GB L2 cache, 1333-MHz FSB, 4.5 W), 4.0-GB of system memory, and 32-GB

of eMMC system storage

851144–001

For use only on HP Chromebook computer models:

Equipped with an Intel Celeron N2940 1.83-GHz (SC turbo up to 2.25-GHz) quad core

processor (1.0-GB L2 cache, 1333-MHz FSB, 4.5 W), 4.0-GB of system memory, and 16-GB

of eMMC system storage

822638-001

For use on all computer models:

Equipped with an Intel Celeron N2840 2.16-GHz (SC turbo up to 2.58-GHz) dual core

processor (1.0-GB L2 cache, 1333-MHz FSB, 4.5 W), 4.0-GB of system memory, and 16-GB

of eMMC system storage

822636-001

Equipped with an Intel Celeron N2840 2.16-GHz (SC turbo up to 2.58-GHz) dual core

processor (1.0-GB L2 cache, 1333-MHz FSB, 4.5 W), 2.0-GB of system memory, and 16-GB

of eMMC system storage

822635-001

(12) Base enclosure:

For use only on HP Chromebook 11 G4 computer models:

Ash silver texture plastic with Jack Black rubber 851131–001

Ash silver texture plastic with Electric Green rubber 851132–001

In Jack Black nish for use only on computer models equipped with WLAN capability 851133-001

In Jack Black nish for use only on computer models equipped with WWAN capability 851134-001

In Electric Green nish for use only on computer models equipped with WLAN capability 851135-001

In Electric Green nish for use only on computer models equipped with WWAN capability 851136-001

For use only on HP Chromebook computer models:

In sky blue nish for use only on computer models equipped with WWAN capability 822621-001

In turbo silver nish for use only on computer models equipped with WWAN capability 822622-001

In smoke silver nish for use only on computer models not equipped with WWAN capability 822620-001

Rubber Kit (not illustrated, includes 2 display bezel screw covers, 4 rubber feet, and 2 rubber screw covers):

For use only on HP Chromebook 11 G4 computer models 773211-001

For use only on HP Chromebook computer models in sky blue nish 822632-001

For use only on HP Chromebook computer models in turbo silver nish 822633-001

For use only on HP Chromebook computer models in smoke silver nish 822631-001

14 Chapter 3 Illustrated parts catalog

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